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Support Coordination/Case Management Training Modules User Guide
https://sccmtraining.partnership.vcu.edu/sccmtrainingmodules/
Please note: The browser that optimizes clarity in the SC/CM modules is Internet Explorer.
Q: Who should take the SC/CM training modules?
A: Anyone is welcome to take the SC/CM training modules. However, it is required by the Department of
Behavioral Health and Developmental Services (DBHDS) that all those employed in Virginia as a Support
Coordinator/Case Manager, must take and pass all SC/CM modules within 30 days of hire as a SC/CM.
Q: Do I have to complete the modules in order?
A: Yes you must complete the modules in order and pass the learning assessment for each module before
proceeding to the next one.
Q: Do I have to register to complete the modules?
A: If you want a certificate of completion, which is required of SC/CMs, you must register. If you do not need a
certificate of completion, you do not have to register.
Q: How do I register?
A: Click on the registration link on the home page. This is where you will enter a username, password and you
will be asked to provide additional information about yourself.
You can access all posted resources, including a printable text document, and modules at any time without
logging in. However, only your “username” and “password” will provide you access to the learning
assessments, enable you to track your progress, and provide you with a certificate.
Q: What happens if I do not pass a learning assessment?
A: You have unlimited chances to pass the learning assessments. However, it is highly recommended that after
two unsuccessful attempts, you go back through the module before taking the test again.
Number of attempts will be recorded and documented in a report that is seen by your employer.
Q: Where can I find a transcript of the modules I have passed and those I still need to complete?
A: This may be found after logging in and clicking on ‘Dashboard’.
Q: How do I start the presentation?
A: Click on Module 1 on the homepage. Then click on “narrated PowerPoint.” The presentation will begin
automatically.
Q: How do I control the module after it begins?
A: The next pages show how to control the module.
Q: Who should I contact if I have problems with or questions about the modules?
A: Email [email protected]. Please provide detailed information about the issue in your email.
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