Survey Question on Fast Food Restaurant

8/3/2019 Survey Question on Fast Food Restaurant

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Customer Satisfaction Survey on Fast Food Restaurant

The questionnaire has been designed to extract necessary fact on Fast Food

Restaurants for conducting my academic research on Consumer satisfaction.

Please feel free to give answer the question & help to extract the truth.

Part (A) About yourself Date:

1. Name of the Respondent:

Respondent address:

2. Qualification:SSC HSC..Graduate. Post graduate

3. Occupation:

Student Service. Business

4. Are you male or female?

Male . Female.

5. How old are you?

Under 18 45-60

18-24. Over 60.

25-44

Part (B) About the visit to restaurant

6. Which restaurant is the best for you in Chittagong?

Pizza Hut Well Food

KFC Helvetia

Pitstop.. Other..


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7. How often, on average, do you visit restaurant?

Daily. Weekly

Twice a week Monthly..

8. How much do you spend in a month (restaurant purpose)?1000-5000 5001-10000.

10001-15000 more than 15000

9. Food Quality

How much are you satisfied with ..?

10.AtmosphereHow much are you satisfied with..?

StronglySatisfied Satisfied

NeitherSatisfied NorDissatisfied

DissatisfiedStrongly

Dissatisfied

Overall quality of food 5 4 3 2 1

Taste of food 5 4 3 2 1

Eye appeal of food 5 4 3 2 1

Freshness of food 5 4 3 2 1

Varity of menu option 5 4 3 2 1

Nutritional content of the

food

5 4 3 2 1




Dissatisfied

Cleanliness of facilities 5 4 3 2 1

Dining room environment 5 4 3 2 1

Level of comfort 5 4 3 2 1Staff appearance 5 4 3 2 1


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11. Service QualityHow much are you satisfied with..?

12. ConvenienceHow much are you satisfied with..?

13.Price and ValueHow much are you satisfied with..?

14.Dou you have any bad experience?

.

.

15. Suggestion please

The survey is now complete .Thanks for your valuable time and participation.




Dissatisfied

Attentive staff 5 4 3 2 1

Speed of the service 5 4 3 2 1

Staff knowledge about

food

5 4 3 2 1

Friendly dining manager 5 4 3 2 1

Strongly

Satisfied Satisfied

Neither

Satisfied NorDissatisfied

Dissatisfied

Strongly

Dissatisfied

Convenient Location 5 4 3 2 1

Parking convenience 5 4 3 2 1

Strongly

Satisfied Satisfied

Neither

Satisfied NorDissatisfied

Dissatisfied

Strongly

Dissatisfied

Good value for the price 5 4 3 2 1

Appropriate portion size 5 4 3 2 1

Reasonable price item 5 4 3 2 1

Documents

Survey Question on Fast Food Restaurant