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Survey ResultsNYS Meals on Wheels
Commonalities, Differences, Strengths and Opportunities
Prepared by:
Who we are….Who we serve.
About Your Organizations
How is your organization incorporated?
We are an agency
We are a foun-dation
We have both an agency and a foundation
0%91.3%
8.7%
Year Incorporated
Response Percentage (%)
1950s 17%
1960s 21%
1970s 48%
1980s 8.6%
1990s 0%
2000s 0%
2010+ 4.3%
Your Staff and Volunteer Numbers
How many staff members do you have?
None, volunteers only
5 or less
6 - 10
11 - 25
26 - 50
More than 50
19.2%
15.4%
34.6%
19.2%
11.5%
0%
How many volunteers do you have?
0 - 25
26 - 50
51 - 100
101 - 250
251 - 500
501 - 750
751 - 1,000
More than 1,000
13.0% 21.7%
8.7%
13.0%26.1%
17.4%
0%
0%
Delivering the meals…Meals Delivered by:
Response Percentage (%)
100% by volunteers
23%
75 – 99% by volunteers
32%
50 – 74% by volunteers
9%
25 – 49% by volunteers
9%
1 – 24% by volunteers
27%
0% by volunteers 0%
Rural only
Urban only
Suburban only
Rural / Urban
Rural / Suburban
Suburban / Urban
Rural / Urban / Suburban
16%
36%
16%
16%
8%
4%
4%
18 and under
19 - 39 40 - 59 60 - 74 75 - 84 85 and older
.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
45.00
To the best of your ability, please indicate what percentage of your clients fall within each age range:
About Your ClientsPercent under poverty line
Response Percentage (%)
Unsure 20%
< 25% 15%
25 – 50% 15%
51 – 75% 25%
76 – 100% 25%
Percent are veterans
Response Percentage (%)
Unsure 25%
< 25% 60%
25 – 50% 15%
51 – 75% 0%
76 – 100% 0%
An ethnically diverse clientele
% Ethnically DiverseUnsure0 to 1011 to 2021 to 3031 to 4041 to 5051 to 6061 to 7071 to 8081 to 90
40%
10%
20%
15%
5%
0%
How many HDM sites do you offer ethnic meals through? * 50% None* 44% One or Two* 6% All (70 sites)
How many congregate sites do you offer ethnic meals through? * 67% None* 26% One or Two* 7% Three or more
Need advice? (Ethnic meal experts): * Jewish Community Council of Canarsie * MOW – Greater Newburgh* MOW – Western NY * Open Door Senior Center* Ridgewood Older Adult Center* Queens Community House
The details of our meal programs
HDM Annual Meal CountsHDM Per Year Response
Percentage (%)
Less than 10,000 10.3%
10,000 – 25,000 6.9%
25,000 – 50,000 20.7%
50,000 – 75,000 3.4%
75,000 – 100,000 6.9%
100,000 – 250,000 34.5%
250,000 – 500,000 6.9%
500,000 – 750,000 6.9%
750,000 – 1,000,000 0%
More than 1,000,000 3.4%
How many home-delivered meals do you serve per year?
Less than 10,00010,000 - 25,00025,000 - 50,00050,000 - 75,00075,000 - 100,000100,000 - 250,000250,000 - 500,000500,000 - 750,000
Home-Delivered Meals
# of Sites
1 Site2 to 1011 to 2021 to 3031+
5.3%
68.4%
15.8%
Do you offer a meal choice for HDM clients?* 50%Yes *50% No
If yes, how often do you offer a meal choice?* 43% - Daily * 14% - Weekly * 7% - Monthly* 35% - Other
Other options: * Specialty (medical) diets only* Choice of hot entrée each day* Choice of 1 or 2 meals each day
You offer 1 to 8 choices a day, including: * General choice, renal, ADA, allergy restricted, puree / chopped, medication interactions, and variations to the primary menu
Need advice? (Daily choice experts): * Carter Burden Luncheon Club * FM-JD MOW * MOW – Chemung County* MOW – Staten Island * MOW – Syracuse * Queens Community House * Stanley Isaacs Neighborhood Center
(70 sites)
Congregate Annual Meal Counts
Congregate Per Year
Response Percentage (%)
Zero / N/A 35.7%
Less than 10,000 10.7%
10,000 – 25,000 7.1%
25,000 – 50,000 28.6%
50,000 – 75,000 10.7%
75,000 – 100,000 0%
100,000 – 250,000 0%
250,000 – 500,000 3.6%
500,000 – 750,000 0%
750,000 – 1,000,000
3.6%
How many congregate meals do you serve each year?
N/A / ZeroLess than 10,00010,000 - 25,00025,000 - 50,00050,000 - 75,00075,000 - 100,000100,000 - 250,000250,000 - 500,000500,000 - 750,000
Congregate MealsDo you offer a meal choice for Congregate clients?* 29%Yes *71% No
If yes, how often do you offer a meal choice?* 100% - Daily
If you offer choice, you offer 1 to 3 choices a day.
Need advice? (Daily choice experts): * Carter Burden Luncheon Club* Stanley Isaacs Neighborhood Center * Ridgewood Older Adult Center
# of Sites
01 to 56 to 1011 to 2021+
(45 sites)
50%30%
10%
5%
Post-presentation note: * CityMeals can connect you with any of these partners
Meal trends – by the numbersHDM
referrals vs. last year
HDM actual counts vs. last year
Down >5% 29% 29%
Down 3 – 5%
0% 0%
Down < 3% 7% 7%
Flat 14% 14%
Up <3% 7% 7%
Up 3 – 5% 0% 7%
Up >5% 43% 35%
Congregate counts vs. last year
Percentage responding (%)
Down >5% 57%
Down 3 – 5% 0%
Down < 3% 0%
Flat 29%
Up <3% 14%
Up 3 – 5% 0%
Up >5% 0%
How Many Per Unit
One MealTwo MealsOther
40.0%
26.0%
33.0%
OTHER:* One or two meal options * Seven per person* Mixed (some one, some two)* One hot weekdays, one hot / one cold weekends; differs by location / program* Differs by county (1, 2) * One hot, optional frozen* Client has choice between one and two
HDM
Zero / N/A
1 Meal
Two Meals
Other
Congregate
34.6%
61.5%
3.8%
0%
OTHER:* One meal on MTW, one meal and take home meal on RF
Meal Production and Monitoring
How often does your govern-ment partner (county, AAA,
state, etc.) monitor operations in your kitchen?
Daily
Multiple times each week
Weekly
Bi-weekly
Monthly
Quarterly
Annually
No monitoring takes place
How are your meals produced?
We own our own kitchen and use a caterer
We own our own kitchen and are self-operational
We rent a kitchen and use a caterer
We rent a kitchen and are self-oper-ational
We purchase meals from another orga-nization / vendor / caterer
25.9%
40.7%
14.8%
18.5%
Other: 3% own equipment / donated kitchen
50.0%
11.5%
19.2%
3.8% 3.8%
11.5%
Our special diets…
Diabe
tic /
calo
rie-c
ontro
lled
Renal
Bland
Groun
d
Cardi
ac
Glute
n-fre
e
Veget
aria
n
Pure
e
Koshe
r
Allerg
y sp
ecifi
c
None
/ N/A
Other
(ple
ase
spec
ify)
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
What special diets do you offer? (check all that apply)
Other diets: * Low sodium (2) * Reduced lactose* Fish allergies * Accommodate allergies* Lactose free * Meat diced* Specialized upon physician request
Special diet expansionAre you planning to add any special diets?
* 9% Yes * 59% No * 32% Unsure
% who are addingRenal
Bland
Cardiac
Gluten-free
Vegetarian
Puree
Allergy-specific
33%
25%
8%
8% 8%
8%
8%
When are you adding your new diet(s)?
* 8% By year-end
* 92% Unsure
More than just a meal!
Ancillary Services (check all that apply) Other Services % Who Have
None / N/A 9.1%
Home medicine 0%
Call assurance 31.8%
Transportation 27.3%
Home health care aids 4.5%
Social Work services 54.5%
Nutrition counseling / ed. 72.7%
Nutrition assessment 50%
“AniMeals” (pet food) 37.5%
Book program 18.8%
Audio books 12.5%
Cards and tray favors 31.3%
Phone tree (socialization) 6.3%
Birthday gift / cake 62.5%
Other 40%
OTHER:* Case Management* Friendly Visits* Referrals* Recreational / wellness activities* Monthly drivers education (AARP)* EBI AAA programs and screenings* RN assessments* Warmest wishes bag in winter* New clients – free book “Rich in Years”
Weekend MealsDo you provide weekend meals?
* 82% Yes * 18% No
Who receives weekend meals?
All clients
Our most vulnerable clients as assessed by staff
Clients who request them
Other (please specify)0%
22%
17%
61%
“Blizzard Boxes”100% of us offer “blizzard boxes” to clients in advance of inclement weather.
How many times per year do you dis-tribute "blizzard boxes"?
Once per year
Twice per year
As many times as needed
Other (please specify)50%
14%
5%
31%
Who receives blizzard boxes?* 72% All clients* 18% Vulnerable clients (staff assessed) * 0% Client choice* 9% Other
Other: * Government contracted clients* WIN clients
More about MOWs…
Do you sell frozen meals to the public or at your congregate site?* 96% No* 4% Yes, at congregate only
Need advice? * Carter Burden Luncheon Club
Do you provide a supplemental nutrition program (such as Boost or Ensure)? * 82% No* 18% Yes
Need advice? * FM-JD MOW* Jewish Community Council of Canarsie* MOW – Syracuse* MOW – Western NY
Do you provide a mobile food pantry? * 100% No* 0% Yes
Post-presentation note: * CityMeals does have a mobile food pantry
Diversifying Funds, Developing New Business
Meal Costs & Fee-For-ServiceSingle Meal Cost
(FOOD / PRODUCTION ONLY)
Response Percentage (%)
Under $2.50 33%
$2.50 - $3 11%
$3 - $3.50 44%
$3.50 - $4 0%
$4 - $4.50 0%
$4.50 + 11%
Single Meal Cost (TOTAL COST)
Response Percentage (%)
Under $4 11%
$4 - $4.50 11%
$4.50 - $5 22%
$5 - $5.50 0%
$5.50 - $6 11%
$6 - $6.50 11%
$6.50 + 33%
Do you have a fee-for-service program?* 43.5% Yes *43.5% No *10% Unsure
What do you charge for a fee-for-service meal? * 22% charge < $4 * 33% charge $4.75 - $5.50 * 44% charge $6+
MLTCs and Other Business Opportunities
MLTC Contracts Response Percentage (%)
Zero / N/A 42.9%
1 - 3 23.8%
4 - 7 23.8%
8 – 10 4.8%
11+ 4.8%
Need advice? (8+ contracts):* MOW-Western NY* Senior Services of Albany
Pursue new business?
Response Percentage (%)
Yes 39.1%
No 60.9%
Other contracts?
Response Percentage (%)
0 69.9%
1 - 3 17.3%
4+ 13%
Need advice? (4+ contracts): * MOW – Cattaraugus County* MOW – Western NY * Senior Services of Albany* Stanley Isaacs Neighborhood Center
Readmission prevention programsDo you do a readmission prevention program
with any area hospitals? * 14% Yes * 86% No
How long have you been doing this program? * 1 response - 6 months* 1 response - 2 years* 1 response - Depending on client’s situation
How is this program funded?* Grant* United Way grant* Was through CMS* Now looking at DSRIP for possible funding
Need advice? (Readmission program experts): * Open Door Senior Center* MOW – Cattaraugus County* Senior Services of Albany
How we fundraise…
Dir
ect
Sm
all s
peci
al ev...
Larg
e s
cale
sp...
Gra
nts
(all t
ypes)
Online g
ivin
g
Legacy
giv
ing
Tra
dit
ional adv...
Online c
am
paig
...
Oth
er
(ple
ase
s...0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
What type of fundraising do you do? (check all that apply)
Sm
all s
peci
al
even
ts
Gra
nts
(all
type
s)
Lega
cy g
ivin
g
Kic
ksta
rter
, Y
ouG
ive,
etc
.
Other: * MOW / Friends of Aging campaign with local foundation* Memorial gifts* Capital campaign
Common priorities, helping each other
Priorities and areas I need help…MY HIGHEST PRIORITIES
1. Securing funding
2. Finding and keeping qualified staff
3. Volunteer recruitment
4. Changing needs / desires of seniors
5. Government relations
6. Program awareness
7. Program growth (too slow)
8. Program growth (too fast)
9. Developing new business
10. Board relations
11. Volunteer retention
I NEED HELP WITH…
1. Grant seeking and writing
2. Working with MLTCs
3. Developing a business plan
4. Board relations
5. Volunteer recruitment
6. Securing new business and sales process
7. Budgeting and financial matters
8. Working with government partners
9. Dietary guidelines and best practices
10. Redesigning congregate to meet the changing needs of seniors
Trends & Take-Aways
* We have tremendous diversity across programs
* Most of us are looking for ways to find more secure funding, develop new business and collaborate with
others (e.g., MLTCs)
* Every issue or opportunity that you face, you have a colleague in the state who has already conquered it!
*Use your colleagues as resources and sounding boards!
Questions?
Tara A. EllisPresident and CEOMeals on Wheels for WNY 716-822-2002 ext. [email protected]
Rachel LeidenfrostChief Communications OfficerMeals on Wheels for WNY716-822-2002 ext. [email protected]