Sustainability Report 2019 · 2020. 7. 9. · Sustainability Report and the ISO 26000 Standard GRI Standards ISO 26000 Standard Key Principles and Core Subjects of ISO 26000 ISO 26000

SustainabilityReport 2019

Contribute to the harmony of lifefor a better world

Social andenvironmentalmanagement

Alignment withsustainability initiatives

4

Social and environmental management

ContentsGRI - ISO 26000 ................................................................................................................................. 5

Articulation with the Global Development Agenda - SDGs ..........................................................13

Global Compact...............................................................................................................................22

Integrated Report - IIRC ...................................................................................................................25

Institutional performance monitoring and evaluation .................................................................30

GRI – ISO 26000

6


GRI - ISO 26000

Alignment between the GRI Standards used in theSustainability Report and the ISO 26000 Standard

GRI Standards

ISO 26000 StandardKey Principles andCore Subjects of

ISO 26000ISO 26000 matters

GRI 101. Reporting principles

Accountability Accountability

GRI 101. Using the GRI Standards for sustainability reporting

GRI 101. Making claims related to the use of the GRI Standards

GRI 102-1. Organizational profile

Human rights Fundamental principles and rights at work

Organizational governance Organizational governance

Labor practices

Conditions of work and social protection

Social dialogue

Employment and employment relationships

GRI 102-2. Strategy Organizational governance Organizational governance

GRI 102-3. Ethics and integrity Ethical behavior Ethical behavior

GRI 102-4. GovernanceOrganizational governance Organizational governance

GRI 102-5. Stakeholder engagement

GRI 102-6. Reporting practice Accountability Accountability

GRI 103-1. Explanation of the material topic and its boundary

Accountability Accountability

GRI 103-2. The management approach and its components

GRI 103-3. Evaluation of the management approach

7



GRI Standards

ISO 26000 StandardKey Principles and Core

Subjects ofISO 26000

ISO 26000 matters

GRI 201. Economic performance

Environment Climate change mitigation and adaptation

Community involvement and development

Wealth and income creation

Social investment


GRI 203. Indirect economic impacts

Consumer issues Access to essential services

Human rights Economic, social, and cultural rights


Employment creation and skills development

Technology development and access

Education and culture


Social investment


Fair operating practicesPromoting social responsibility in the sphere of influence

Respect for property rights

GRI 204. Procurement practices





GRI 205. Anti-corruption Anti-corruption

8



GRI Standards



ISO 26000 matters

GRI 301. MaterialsEnvironment Sustainable resource use

GRI 302. EnergyFair operating practices Promoting social responsibility in the sphere of influence

GRI 303. Water supply

Environment

Sustainable resource use

GRI 304. BiodiversityProtection of the environment, biodiversity, and restoration of natural habitats

GRI 305. Emissions Climate change mitigation and adaptation

GRI 306. Effluents and waste

Prevention of pollution

Protection of the environment, biodiversity, and restoration of natural habitats

Sustainable resource use

GRI 401. Employment



Labor practices


Occupational health and safety


GRI 403. Occupational health and safety Occupational health and safety

GRI 404. Training and education



Labor practices Human development and training in the workplace

GRI 405. Diversity and equal opportunity

Human rights

Discrimination and vulnerable groups

Fundamental principles and rights at work

Labor practices Employment and employment relationships

GRI 406. Non-discrimination Human rights



9



GRI Standards



ISO 26000 matters

GRI 406. Non-discrimination

Human rights

Resolving grievances

GRI 407. Freedom of association and collective bargaining

Avoidance of complicity

Due diligence

Civil and political rights


Human rights risk situations

Labor practicesSocial dialogue


GRI 408. Child laborHuman rights


Due diligence




Fair operating practices Promoting social responsibility in the sphere of influence

GRI 409. Forced or compulsory laborHuman rights


Due diligence





GRI 410. Security practices Human rights Avoidance of complicity

10



GRI Standards



ISO 26000 matters

GRI 410. Security practicesFair operating practices Promoting social responsibility in the sphere of influence

Labor practices Employment and employment relationships

GRI 411. Rights of indigenous peoplesHuman rights

Civil and political rights


Resolving grievances

Fair operating practices Respect for property rights

GRI 412. Human rights assessmentHuman rights


Due diligence



GRI 413. Local communities

Human rights Economic, social, and cultural rights

Environment

Prevention of pollution

Protection of the environment, biodiversity, and restoration of natural habitats






Social investment


Healthcare

11



GRI Standards



ISO 26000 matters

GRI 414. Supplier social assessment

Human rights


Due diligence







Social investment


Healthcare


Labor practices


Human development and training in the workplace

Social dialogue

Occupational health and safety


GRI 416. Customer health and safetyConsumer issues

Sustainable consumption

Protecting consumers’ health and safety

Human rightsEconomic, social, and cultural rights

12



GRI Standards

ISO 26000 Standard

Key Principles and Core Subjects ofISO 26000

ISO 26000 matters

GRI 416. Customer health and safety




Healthcare


Labor practices Occupational health and safety

GRI 417. Marketing and labeling

Consumer issues

Sustainable consumption

Fair marketing

Protecting consumers’ health and safety

GRI 418. Customer PrivacyConsumer service, support, and complaint and dispute resolution

GRI 419. Socioeconomic compliance

Access to essential services

Education and awareness

Fair marketing

Consumer data protection and privacy

Consumer service, support, and complaint and dispute resolution

Community involvement and development Wealth and income creation

Fair operating practices Respect for property rights

13


Articulation with theGlobal DevelopmentAgenda - SDGs

14


Articulation with the Global Development Agenda - SDGs

Sustainable Development Goals – SDGs

Interpreting “Architecture for a better world”, it is understood that companies need a sustainable world to fulfil their purpose and that, to build such a world, the commitment of the business sector is indispensable. Grupo EPM embraces this concept in its business purpose, in its BHAG that includes the universalization of public utilities, in its care for the environment through its commitments to water protection and carbon neutral operation, and in its business actions.

The 2030 Agenda for Sustainable Development has provided a model of shared prosperity in a sustainable world. The 2019 report shows progress and favorable trends, but it is clear that many areas need immediate collective attention: the natural environment is deteriorating at an alarming rate, the goal to end extreme poverty by 2030 is being jeopardized, and people struggle to respond to entrenched deprivation, violent conflicts and vulnerabilities to natural disasters.1

The report therefore highlights areas that can drive progress across all 17 SDGs: financing; resilience; sustainable and inclusive economies; more effective institutions; local action; better use of data; and harnessing science, technology and innovation with a greater focus on digital transformation.

Regarding the SDGs 6 and 7, which are central to Grupo EPM, the report shows progress in the access to safely managed drinking water and sanitation, but millions of people still do not have these services, especially in rural areas. Water stress affects people on every continent, requiring immediate and collective action.

The world is making progress towards goal 7 with encouraging signs that energy is becoming more sustainable and widely available. Nearly 9 out of 10 people now have access to electricity, but reaching the unserved will require increased efforts.

1 United Nations, The Sustainable Development Goals Report 2019. Available at: https://reliefweb.int/sites/reliefweb.int/files/resources/The-Sustainable-Development-Goals-Report-2019.pdf, consultado el 11 de febrero de 2020.

https://reliefweb.int/sites/reliefweb.int/files/resources/The-Sustainable-Development-Goals-Report-2019.pdf

15


The SDGs nourish both the purpose of contributing to the harmony of life for a better world and the material topics and actions through which Grupo EPM contributes to local and global

development.

Sustainable Development Goals - Major milestones regarding the SDGs in the global context and in Grupo EPM

2016 2017 2018 2019First UN SDGs reportIt sets benchmarks for the actions of the sustainable development agenda for the next 15 years.

Second UN SDGs reportProgress is unequal in the different regions, among genders, and among people from different ages, strata, and locations. To accomplish the audacious vision of the 2030 agenda, progress must be faster and more inclusive.

Third UN SDGs reportProgress has been made in guaranteeing access to energy, especially in the least developed countries. However, national priorities and strengthened political ambitions are still needed to guide the world towards the accomplishment of the energy goals by 2030.

Fourth UN SDGs report 2019Climate change jeopardizes progress in all areas of sustainable development. Increasing inequality among and within countries requires immediate attention.Progress has been slow in many SDGs; the global response to date has not been ambitious enough.

It identifies priority SDG targets for Grupo EPM Included in the SDGs highlighted in the image.It associates SDGs with initiatives and the Balanced Scorecard of the group’s business plan.It strengthens the 2017-2020 business plan. It applies SDGs as driving forces for the challenges of material topics.

It strengthens connections between material topics of Grupo EPM and SDGs.The identification of emphases or aspects of specific material topics in the territories helps determining the connection with the SDG targets to act more accordingly.

It disseminates the SDGs, especially among its suppliers and contractors, and promotes their application in personal and business activities, through partnerships with companies and institutions from different sectors that share its practices, in order to contribute to sustainable human development.

It starts assessing EPM’s contribution to the SDGs.Based on the priority SDG targets for Grupo EPM, it seeks to express its contribution to these goals.

16


Alignment between the Sustainable Development Goals and the Grupo EPM’s material topics and strategic goals

Materialtopics

Purpose:Contribute to the harmony of

life for a better world

Valuecreation

Customers and markets Operations

Learning and development

Incr

ease

val

ue fo

r sta

keho

lder

s

Gro

w in

mar

kets

and

bus

ines

ses

Stre

ngth

en e

ngag

emen

t with

ex

tern

al s

take

hold

ers

Prov

ide

com

preh

ensi

ve q

ualit

y se

rvic

e to

cus

tom

ers

and

user

s

Ensu

re re

quire

d ca

sh fl

ow

Opt

imiz

e pr

oces

ses

Ass

ess

and

man

age

oper

atio

nal

safe

ty

Opt

imiz

e de

velo

pmen

t of

proj

ects

Dev

elop

org

aniz

atio

nal

capa

bilit

ies

Ach

ieve

cul

tura

l evo

lutio

n

17 P

artn

ersh

ips

for t

he g

oals

Access andpurchasability

Water and biodiversity

Quality and safety of products and

services

17


Materialtopics



Valuecreation



Incr

ease

val

ue fo

r st

akeh

olde

rs

Gro

w in

mar

kets

and

bu

sine

sses

Stre

ngth

en e

ngag

emen

t with

ex

tern

al s

take

hold

ers

Prov

ide

com

preh

ensi

ve

qual

ity s

ervi

ce to

cus

tom

ers

and

user

s

Ensu

re re

quire

d ca

sh fl

ow

Opt

imiz

e pr

oces

ses

Ass

ess

and

man

age

oper

atio

nal s

afet

y

Opt

imiz

e de

velo

pmen

t of

proj

ects

Dev

elop

org

aniz

atio

nal

capa

bilit

ies

Ach

ieve

cul

tura

l evo

lutio

n

17 P

artn

ersh

ips

for t

he g

oals

Organizational climate

Responsible procurement for local

development

Human rights

Renewable energies

18


Materialtopics



Valuecreation



Incr

ease

val

ue fo

r st

akeh

olde

rs

Gro

w in

mar

kets

and

bu

sine

sses

Stre

ngth

en e

ngag

emen

t with

ex

tern

al s

take

hold

ers

Prov

ide

com

preh

ensi

ve q

ualit

y se

rvic

e to

cus

tom

ers

and

user

s

Ensu

re re

quire

d ca

sh fl

ow

Opt

imiz

e pr

oces

ses

Ass

ess

and

man

age

oper

atio

nal s

afet

y

Opt

imiz

e de

velo

pmen

t of

proj

ects

Dev

elop

org

aniz

atio

nal

capa

bilit

ies

Ach

ieve

cul

tura

l evo

lutio

n

17 P

artn

ersh

ips

for t

he g

oals

Climate strategy

Financial Strength

Fees and prices

Transparency

19


EPM’s contribution to the Sustainable Development Goals - SDGs

In 2019, EPM started quantifying its contribution to the SDGs, according to the Grupo EPM’s strategic planning, which can be found in the Strategic Planning section of the 2019 Management Report. To this end, the company identified the targets that are most relevant to the core activities of the group’s companies, since they are the starting point to achieve the greatest contribution to sustainable human development.

The measurement of this contribution follows the methodological parameters of the Grupo EPM’s Balanced Scorecard (BSC), and will be expressed in terms of the contribution to the national development plans of each country where the group operates. In the case of companies in Colombia, the reference is the National Development Plan 2018-2022. The measurement of contributions will be gradually extended to the group’s companies and other priority targets. The first targets measured for EPM in terms of contribution to the SDGs are: 6.1: Achieve universal and equitable access to safe and affordable drinking water for all; 6.2: Achieve access to adequate and equitable sanitation and hygiene for all; 6.6: Protect and restore water-related ecosystems, including mountains, forests, wetlands, rivers, aquifers and lakes; and 7.1: Ensure universal access to affordable, reliable, and modern energy services.

EPM’s contribution to the SDG target 6.1

SDG target 6.1 Achieve

universal and equitable

access to safe and affordable drinking water

for all.

In 2019, EPMcontributed 7.9% of the Colombia's 2022

target.

Colombia National Development Plan 2018-2022

Indicator: people with access to adequate drinking water solutions.

Colombia's 2022 target: 47,244,643 people.

20



SDG target 6.2Achieve access

to adequate and equitable sanitation and hygiene for all.

In 2019, EPMcontributed 8.1% of the

Colombia's 2022 target.

Colombia National Development Plan

2018-2022Indicator: people with access to adequate wastewater management solutions.

Colombia's 2022 target: 45,501,155 people.


SDG target 6.6Protect and

restore water-related ecosystems,

including mountains,

forests, wetlands, rivers,

aquifers and lakes.

In 2019, EPM contributed 8.4%* of the Colombia's 2022

target.

Colombia National Development Plan2018-2022

Indicator: areas under sustainable conservation systems (restoration, agroforestry systems, sustainable forest management).

Target: 1,402,900 ha.

* Note: calculation made with the total amount, as of 2019, of areas owned by EPM located in forest ecosystems (natural forests and plantations), acquired historically for the protection of their reservoirs and water supply basins, and those areas where water protection initiatives are implemented (forest conservation, payment for environmental services, restoration, reforestation, forest promotion program, sustainable use practices, offset, and acquisition of land). Of the latter initiatives there are no detailed records before 2016.

21



SDG target 7.1 Ensure

universal access to

affordable, reliable, and

modern energy

services.

In 2019, EPM exceeded the Colombia's 2022

target in quality indicators:SAIDI: 14.55 SAIFI: 7.29

Colombia National Development Plan 2018-2022

Indicator 1: SAIDI. Average duration of power interruptions per year. Colombia's 2022 target: 27 hours.

Indicator 2: SAIFI. Average amount of power interruptions per year. Colombia's 2022 target: 35 hours.

22


Global Compact

23


Alignment between material topics and the Global Compact’s principles

Global Compact’s principles - GC

Human rights Labor standards Environment Anti-corruption

Material topics

01 -

Hum

an ri

ghts

pro

tect

ion

02 -

Non

-com

plic

ity in

hum

an

right

s ab

uses

03 -

Fre

edom

of a

ssoc

iatio

n an

d co

llect

ive

barg

aini

ng

04 -

Elim

inat

ion

of fo

rced

and

co

mpu

lsor

y la

bor

05 -

Abo

litio

n of

chi

ld la

bor

06 -

Non

-dis

crim

inat

ion

07 –

Pre

vent

ion

of e

nviro

nmen

tal

prob

lem

s

08 -

Pro

mot

ion

of e

nviro

nmen

tal

resp

onsi

bilit

y

09 -

Pro

mot

ion

of e

nviro

nmen

tally

fr

iend

ly te

chno

logi

es

10 -

Wor

k ag

ains

t cor

rupt

ion,

ex

tort

ion,

and

brib

ery

Access and purchasability


Quality and safety of products and services


Responsible procurement for local development

Human rights

Renewable energies

Climate strategy

Financial strength

Fees and prices

Transparency

24


Alignment between material topics and the Global Compact’s principles

Global Compact’s principles - GC

Human rights Labor standards Environment Anti-corruption

Complementarymatters

01 -

Hum

an ri

ghts

pro

tect

ion

02 -

Non

-com

plic

ity in

hum

an

right

s ab

uses

03 -

Fre

edom

of a

ssoc

iatio

n an

d co

llect

ive

barg

aini

ng

04 -

Elim

inat

ion

of fo

rced

and

co

mpu

lsor

y la

bor

05 -

Abo

litio

n of

chi

ld la

bor

06 -

Non

-dis

crim

inat

ion

07 –

Pre

vent

ion

of e

nviro

nmen

tal

prob

lem

s

08 -

Pro

mot

ion

of e

nviro

nmen

tal

resp

onsi

bilit

y

09 -

Pro

mot

ion

of e

nviro

nmen

tally

fr

iend

ly te

chno

logi

es

10 -

Wor

k ag

ains

t cor

rupt

ion,

ex

tort

ion,

and

brib

ery

Corporate citizenship

Innovation management

Work environment

Social and environmental management in projects

Sustainable production and consumption

25


IntegratedReport - IIRC

26


Integrated Report - IIRC

Alignment between the Integrated Report (IIRC)and the 2019 Sustainability Report

Integrated Report Content

- IIRCLocation in the Sustainability Report

Organizational overview and its external environment

About Us

Our organization

Staff

Trade unions

Control environment of Grupo EPM

Growth

Stakeholders

Our supply chain cycle for goods and services

Report profile

Corporate governance Corporate Governance Report

Business model

About Us

Our history

Strategic planning

Risks and opportunitiesStrategic planning

Comprehensive risk management

Strategy and resource allocation 2019 Management Report

Performance






Human rights

Renewable energies

Climate strategy

Financial strength

Fees and prices

https://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/11a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/15a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/12a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/14a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/18a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/16a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/17a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/20a.pdf

27


Alignment between the Integrated Report (IIRC)and the 2019 Sustainability Report

Integrated Report Content


Performance

Transparency

Corporate citizenship

Innovation management

Working environment

Social and environmental management in projects

Sustainable production and consumption

Financial management

Future perspectives Strategic planning

Basis of preparation and presentation Relevant sustainability topics - Materiality

https://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/23a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/24a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/27a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/29a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdf

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Integrated Report’s principles


Strategic focus and future orientation Strategic planning

Connectivity of information

Alignment between the capitals of the Integrated Report (IIRC) and the material topics

Stakeholders engagement Our stakeholders

MaterialityReport profileRelevant sustainability topics - Materiality

Conciseness

The process of preparing this report is led by the EPM‘s Sustainable Development Management. This management unit sets the guidelines to identify the information that will be reported. Identifying material topics and complementary matters ensures that the report focuses on the more relevant aspects of the management.The web report enables navigating and creating links between the different topics presented, reducing duplications.

Reliability and completeness

The process for preparing the report takes into account the voices of people from the different group’s businesses, companies, and departments. This increases reliability and traceability of the information reported.See also: External assurance

Comparability and consistency

Alignment with sustainability initiativesRelevant sustainability topics - Materiality

https://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/6a.pdf

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Alignment between the capitals of the Integrated Report (IIRC) and the material topics

CapitalsMaterial

topics Natural Human Social Intellectual Financial Manufactured






Human rights

Renewable energies

Climate strategy

Financial strength

Fees and prices

Transparency

Capitals Meaning

Natural All renewable and nonrenewable environmental resources and processes that provide goods and services and that support the past, current, and future prosperity of an organization.

Human People’s skills and experience, and their capacity and motivations to innovate.

SocialThe institutions and relationships established within and between each community, group of stakeholders, and other networks, and the ability to share information to enhance individual and collective well-being.

Intellectual Organizational, knowledge-based intangibles.

FinancialThe pool of funds that is available to an organization for use in the production of goods or the provision of services obtained through financing, such as debt, equity or grants, or generated through operations or investments.

Manufactured Manufactured physical objects that are available to an organization for use in the production of goods or the provision of services.

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Institutionalperformance monitoring and evaluation

31


Institutional performance monitoring and evaluation

Integrated Model of Planning and Management - MIPG

MIPG Company’s language Correlation with the 2019 Sustainability Report

1. Human resource dimension

Employee welfare and benefits. Quality of life.Organizational climate. Training and development. Personnel selection.Health and safety at work. Ethics and values.

Grupo EPM peopleOrganizational climateWorking environmentOur group (Ethical management of Grupo EPM)Transparency practices

2. Dimension Strategic planning

Strategic planning.Business plans and corporate services. Corporate governance.Business projects. Balanced Scorecard’s strategic goals. Risk management.Information technology.

Strategic planningCorporate Governance ReportProject developmentSocial and environmental management in projectsItuango projectComprehensive risk managementInformation technology

3. Dimension Result-oriented management with values

Organizational structure. Stakeholders.Processes (control of non-conforming products).Digital government, anti-corruption and citizen service plan, and procedure rationalization.Budget management. Regulations and legal defense. Citizen participation.Accountability. Digital government.

Our organizationOur stakeholdersSafety in the service provisionTransparency practicesFees and pricesDigital governmentPublic accountabilityInformation for stakeholdersStakeholder engagementPolicy – Budget management and efficiency of public expenditureFinancial resultsIntegrated Model of Planning and Management - MIPG

https://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/12a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/25a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/3a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/26a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/35a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/1a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/13a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/20a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/21a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/8a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/19a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdfhttps://2019.sostenibilidadgrupoepm.com.co/pdf/2a.pdf

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Integrated Model of Planning and Management - MIPG

MIPG Company’s language Correlation with the 2019 Sustainability Report

4. Dimension Result assessment

Customer satisfaction survey results.Complaints and claims (products, services). Institutional performance monitoring and evaluation (internal audit results of EPM’s QMS and improvement plans).Process indicators. Follow-up to individual performance. Accountability.

Customer satisfactionSafety in the service provisionCustomer serviceIntegrated Model of Planning and Management - MIPGFinancial resultsSuppliers and contractorsCorporate Governance ReportTransparency - Public accountabilityEngagement with suppliers and contractorsEmployee performance

5. Dimension Information and communication

Communication with stakeholders. Transparency and access to information. Document management.Information management.

Information for stakeholdersStakeholder engagementEducation for and communication with customers and users and the communityTransparency practicesPolicy – Budget management and efficiency of public expenditureFinancial resultsPolicy - Document managementInformation technology

6. Knowledge management

Development and innovation. Knowledge management.

2019 Management Report - Innovation managementInnovation management

7. Internal control Independent audit results (internal audit and external audit). Risks and controls.

Dimension Internal controlAccountabilityComprehensive risk management

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SustainabilityReport 2019

www.sostenibilidadgrupoepm.com.co/en

Documents

Sustainability Report 2019 · 2020. 7. 9. · Sustainability Report and the ISO 26000 Standard GRI Standards ISO 26000 Standard Key Principles and Core Subjects of ISO 26000 ISO 26000