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SUSTAINABILITY REPORTEMPRESAS AQUACHILE2017
Welcome to our eleventh sustainability report
This report has been developed according to the Essential option of the GRI Standards and has been checked by Deloitte.
The contents of this Report cover the period of January to December 2017 and complements information that the company periodically delivers via its Annual Report, corporate presentations and reports for investors, among other documents that are available on its website (www.aquachile.com).
Contentsempresas aquachile / sustainability report 2017
01: introducción
/ Letter from the Chairman
/ Letter from the CEO
/ Empresas AquaChile
/ Strategy
/ Corporate governance
/ Key topics
/ Performance
02: healthy food
03: sustainable processes
04: health and safety
05: ethics and compliance
06: social responsibility
07: about this resport
08: apendix standards
09: gri content index
10: independent auditor´s report
03
04
05
06
08
09
14
18
19
30
54
59
64
74
81
115
120
SUSTAINABILITY REPORT 2017
01: INTRODUCTION
At AquaChile we are proud of our Patagonian origins and of being able to develop our activities in harmony with the same landscape in the south of the world that witnessed the birth of our company.
introduction
healthy food
sustainable processes
health and safety
ethics and compliance
social responsibility
standards
about this report
4contents indicators
víctor hugo puchi acuñaChairman of the Board
This year we signed an Agreement for Cooperation and Strengthening of Labor
Relations, as the result of continued dialogue with the
company’s unions. In the document, the proposals
put forward were completely addressed, with the objective
of defending the stability of their source of employment.
letter from the chairmanDuring 2017. we attained greater efficiencies. In this regard we highlight
important facts that demarcate a sustainable future for our activity; one of
them was acquiring control of Salmones Chaicas, a recirculation hatchery that
has state-of-the-art technology to produce broodstock, eggs and smolts,
in high biosecurity conditions, and they are land-based facilities where the
Atlantic salmon’s complete life cycle can be completed.
For its part, AquaInnovo, the technology-based subsidiary of AquaChile,
celebrated a decade of creating technical solutions to ensure continuous
improvements in production efficiency, with a strong focus on innovation in
genetic development. Its results have been successfully applied in different
generations of fish of different species. Today, it has become a scientific pole
that generates science and knowledge from the south of Chile for the
whole world.
In the framework of the commitment that AquaChile has towards its people,
we signed an Agreement of Cooperation and Strengthening of Labor
Relations. This document was the result of sustained dialogue with the
company’s unions, and completely addressed the proposals that were put
forward by the National Coordination of Workers of the Salmon Industry and
Allied Branches, an organization that is composed of the unions of different
companies in the sector and that came together after the algal bloom, with
the objective of defending the stability of their source of employment.
To be part of the community, making our work known, participating in its
activities and committing to its development, is one of our company’s main
objectives. That is why this year we focused on an extensive program of
visits that opened our doors to our neighbors. We have participated in the
activities that are important to the towns we are part of and we have joined
in educational initiatives that aim to reduce the gap that exists in this issue
among children in our region.
At AquaChile we are proud of our Patagonian origins and of being able to
develop our activities in harmony with the same landscape in the south of the
world that witnessed the birth of our company. We work on a daily basis with
the firm conviction that our work respects the natural lifecycle of the species
we farm and delivers a product that feeds the world with a healthy, nutritious
and wholesome protein.
Thus, we invite you to read our sustainability report 2017. which is developed
according to the Global Reporting Initiative’s (GRI) standards and as always
abides by the commitments we signed up to with the Global Salmon Initiative
(GSI). Therefore, on completing a decade of reporting on the achievements of
our company each year, on this eleventh version, our company wanted to take
a step further towards transparency and ensure the credibility of the data we
present, by validating them via the certification of a well known international
organization.
sustainability report 2017 / introduction
5contents indicators
agustín ugaldeCEO
letter from the ceo
The demand for our premium brand Verlasso® experienced
strong growth in 2017 and today it is sold in 30 states
in the United States. In 2013. Verlasso® was the first
farmed Atlantic salmon recommended as a “good
alternative” by theSeafood Watch program at
the Monterey Bay Aquarium. In 2017 it was ratified
in this category.
Salmon and tilapia are tasty and healthy food. Global interest in high quality
proteins, like the ones provided in our fish, has followed an upward trend that
enables us to recognize the huge potential of our business and look to the future
with great optimism.
In 2017 we achieved better results, thanks to the review of different processes,
which has enabled us to be more efficient and competitive; both of these
attributes are critical to our environmental and social sustainability.
There are more than 4.800 people in Chile, Costa Rica and the United States who
work for AquaChile. Maintaining constant dialogue, improving working conditions,
fostering personal growth via training and, above all, ensuring conditions that avoid
and prevent accidents, are all part of an effort that we appreciate on a daily basis.
We feel part of the community in which we operate, and this is why we have a
strong commitment to local development. We favor the hiring of people who live
in the towns where we have our operations and we prefer to purchase and hire the
services that these communities offer. We have actively participated in initiatives
in the area of education, in massive sporting activities and we have grown closer
to the people around us, via an open doors policy that has generated hundreds of
visits to our facilities. In a same vein, we moved forward with our stores in all the
regions where we have operations, which enable us to bring our products to the
Chilean market.
At AquaChile we continue working to produce fish under the certifications of
the most demanding markets in the world. In 2017 we managed to add farms
under the Aquaculture Stewardship Council (ASC) certification, a standard that
is endorsed by the World Wildlife Fund (WWF) and that addresses the social,
environmental and productive impact of the industry, integrating the community
within its criteria. Furthermore, we added hatcheries and farms to the Best
Aquaculture Practices (BAP) standard, which addresses the whole production
chain, and thereby adds to this certification processing plants and feed plants.
Both ASC and BAP are rigorous, science-based standards, that incentivize us to
constantly improve.
The demand for our premium brand Verlasso® experienced strong growth in
2017 and today it is sold in 30 states in the United States. In 2013. Verlasso® was
the first farmed Atlantic salmon recommended as a “good alternative” by the
Seafood Watch program at the Monterey Bay Aquarium. In 2017. it was ratified
in this category, after an exhaustive assessment process that highlighted its
production model that limits the use of antibiotics, reduces sea based ingredients
and respects the environment in its operations.
The objective of reporting the result of our work annually is to be transparent and,
along with this, keep our commitment to be sustainable in each of the production
stages. I leave you with our 2017 report.
sustainability report 2017 / introduction
6contents indicators
empresas aquachile
Information: appendix of indicatorsWFE= Whole Fish Equivalent. This is a standard industry measurement that refers to the weight of a fish that has been bled.
atlantic salmon pacific salmon sea trout tilapia
our products
annual sales (Million dollars)
processing plants (Number)
consolidated ebitda (Million dollars)
operational farms(Number)
harvest volume (Tonnes WFE of salmonids and tilapia)
total production capacity (Tonnes WFE)
202,000
6192016 2017
62016
62017
633 632016 2017
57
572016 2017
142 99,040 99,7222016 2017
total staff 2017(Number of employees)
Employees
Employees
Employees
chile
costa rica
ee.uu.
3,940
897
12
sustainability report 2017 / introduction
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value chainEmpresas AquaChile is present in the entire value chain of the aquaculture industry, from genetic selection
to distribution, with farms in Chile and Costa Rica, and sales offices in the U.S.
In February 2017. via the purchase of third party shares, Empresas AquaChile gained 100% ownership of
Salmones Chaicas S.A., a company that produces broodstock, eggs and Atlantic salmon smolts.
(1): Includes AquaChile S.A., Salmones Cailín S.A., Salmones Australes S.A., Salmones Maullín S.A., Salmones Maullín Ltda., Acuícola El Volcán Ltda., Piscicultura Aquasan S.A. and Procesadora Hueñocoihue(2): Includes: Aguas Claras S.A. and Antarfood S.A.(3): Includes Servicios Aguas Claras S.A. and Procesadora Aguas Claras Ltda.(4): Includes Aquacorporación Internacional S.A., Terrapez S.A., Aquacultura del Pacífico S.A., RFA Inc., Aquapanamá S.A., Biomar AquaCorporation Products S.A., Aquasea de Costa Rica S.A.
100% 100% 100% 100% 100% 100% 50% 79.96% 100% 100%
Genetics and Laboratory
Fresh water Production
Sea water Production
Processing
Sales & Marketing
Feed
empresasaquachile s.a
production of salmonids feed tilapia genetics laboratory
inversiones salmones australes
ltda.(1)
inversiones antarfish
ltda.(2)
antarfishs.a.(3)
aquachile inc.
salmones chaicas s.a.
alitecpargua s.a.
grupoaci s.a.(4)
aquainnovo s.a.
laboratorios antares s.a.
sustainability report 2017 / introduction
8contents indicators
our strategy
We seek to be recognized worldwide for the quality of our products, the sustainability
of our processes and respect for our workers.
visión
ourcommitment
ourvalues
To produce healthy aquaculture-based food for this and future generations, respecting
and valuing the environment and our people with a sustainability outlook.
mission
Respect for people, work and the environment
Passion for our work
Initiative and creativity
Openness to change and new challenges
Commitment to a safe working environment
Austerity
PRODUCE QUALITY, HEALTHY
AND SAFE FOOD.
0.1 0.2 0.3 0.4
BE PROACTIVE AND RESPECTFUL
TOWARDS THE ENVIRONMENT.
DEVELOP A SAFE AND HEALTHY
WORKING ENVIRONMENT.
BENEFIT THE COMMUNITIES AND
SUPPLIERS IN THE PLACES WHERE
THE COMPANY OPERATES.
sustainability report 2017 / introduction
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corporate governanceOur Board meets monthly at AquaChile head office in Puerto Montt, in the south of Chile, to assess and
guide actions in the most important matters for the company’s sustainability, considering economic
as well as social and environmental aspects.
empresas aquachile s.a. isa publicly traded company, whose shares are traded on the chilean stock exchange. at 31 december 2017. its social capital was distributed among150 shareholders.
the company’s board is composed of seven members elected by
the agm every three years, and is responsible for strategic
direction and is the most important entity for mechanisms
of internal control.
the board of directors comprises three board members, according
to what is stipulated by article 50 bis of law 18.046 on publicly
traded companies. among its main functions are the analysis of
external auditors reports.
support units
• Sales management • Technical management • Administration & Finance• Management control• Human Resources• Health & Safety• Development• Health
subsidiaries
• Grupo ACI S.A. (Costa Rica)• AquaChile Inc. (U.S.)• AquaInnovo S.A. (Chile)• Aquasan S.A. (Chile)• Laboratorio Antares S.A. (Chile)
production units
• Processing plants• Freshwater production• Araucanía region• Aysén region• Seawater production• Infrastructure and operations• Los Lagos region• Coho salmon production
agm
ownership structure
33.03% puchifamily
33.03% fischerfamily
33.94% others
board ofdirectorsand auditing
seniormanagement
board
sustainability report 2017 / introduction
10contents indicators
From left to right: Alejandro Pérez, Jorge Tagle, Víctor Hugo Puchi,
Humberto Fischer, Bernardo Fontaine, Francisco Puga y Mario Puchi.
boardAt 31 December 2017
chair of the board
víctor hugo puchi acuña
Puchi holds an undergraduate degree in economics and
business administration from the Universidad Católica
de Chile and an MBA from the University of Chicago.
After completing his studies, he worked in finance in
companies such as Iansa, Grupo BHC and Quiñenco. He
is a director of Centrovet and Empresas Hidronor. He has
business activities in the real estate, tourism and cattle
farming sectors in the Los Lagos and Aysén regions.
directores
humberto fischer llop
Fischer is a veterinary physician from the Universidad
Austral de Chile. He was one of the pioneers of the
salmon industry and, in 1985. founded Salmones
Pacífico Sur S.A., a company that initially focused on
the seawater growth stage and sales of the product.
He has investments in the tourism, agriculture, cattle
farming and real estate sectors. He is also a director
of the Dreams hotel and casino chain that is present
throughout the country.
mario puchi acuña
Puchi holds a technical university degree in fishing
from the Universidad Técnica del Estado. He began his
professional career in the Agricultural Inspection Service
(SAG) in Aysén and then for the National Fisheries Service
(SERNAPESCA) in the same region, an activity that
allowed him to specialize and participate in the project
for the introduction of Pacific salmon into Chile. He has
aquaculture and cattle farming business activities in the
Los Lagos and Aysén regions.
alejandro pérez rodríguez
Pérez holds an undergraduate degree in civil industrial
engineering from the Universidad de Chile and a master’s
degree in economics from the University of Chicago. He is
vice-chairman of the board of Clínica Indisa, a director of
Entel S.A. and Clínica Los Andes de Puerto Montt S.A and
a member of the board of Universidad San Sebastián.
He was a director of Copec S.A., general manager of
Celulosa Arauco y Constitución S.A. and Soprole S.A.
bernardo fontaine talavera
Fontaine holds a degree in economics from the Pontificia
Universidad Católica de Chile. He is director of Coca-
Cola Embonor S.A., Bicecorp S.A., Banco Bice, Bice
Vida Compañía de Seguros S.A. and Fundación El Buen
Samaritano. He was chairman of Ópticas Place Vendôme
and director of Metro S.A. and LAN Airlines.
francisco puga matte
Puga holds a degree in civil industrial engineering from
the Universidad de Chile. He is CEO of Puga, Mujica
Asociados S.A. (PUMA), an engineering and construction
company in Chile. He was CEO of Hatfield International
Chile, operations manager of Bomasa S.A., CEO of
Lácteos Miraflores S.A. (Ecuador) and CEO of Salmones
Mainstream Chile S.A.
jorge tagle ovalle
Tagle holds a degree in civil industrial engineering
from the Pontificia Universidad Católica de Chile and
an MBA from The Wharton School of the University of
Pennsylvania. He is partner of Altis Servicios Financieros
and director of Megeve Investments. He was director
of Banchile Administradora General de Fondos S.A. and
other companies in the Luksic group, deputy CEO and
director of the commercial banking division of Banco de
Chile, executive vicepresident of Nexans S.A., corporate
CEO of Alusa S.A., director of corporate finance at
Madeco S.A. and director of new business at Quiñenco.
sustainability report 2017 / introduction
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principal executivesAt 31 December 2017
empresas aquachile
CEO
josé agustín ugalde preuss
Degree in agricultural engineering
Pontificia Universidad Católica de Chile
CFO
francisco lepeley contesse
Degree in civil industrial engineering
Pontificia Universidad Católica de Chile
MBA University of Chicago, U.S.
CCO
vicente de la cruz weinstein
Degree in economics and business administration
Pontificia Universidad Católica de Chile
LAWYER
álvaro varela walker
Lawyer
Universidad de Chile
Universidad de Barcelona, Spain
CONTROLLER
francisco javier matamala ubilla
Degree in civil industrial engineering
Universidad de Santiago
MANAGER OF SEAWATER
PRODUCTION
juan carlos lópez sebastián
Veterinary doctor
Universidad Austral de Chile
Masters degree in veterinary science
Universidad Austral de Chile
MBA Universidad Adolfo Ibáñez
MANAGER PROCESSING PLANTS
ignacio sandoval gallardo
Degree in civil engineering
Pontificia Universidad Católica de Chile
MANAGER FRESHWATER PRODUCTION,
AYSÉN REGION
juan carlos puchi acuña
Degree in mechanical engineering
Instituto Nacional de Capacitación
HUMAN RESOURCES MANAGER
alejandra cid peña
Degrees in economics and business administration and in
accounting and auditing
Universidad de Santiago
Universidad Austral de Chile
TECHNICAL MANAGER
rodolfo alvarado rodríguez
Degree in agricultural engineering
Pontificia Universidad Católica de Chile
MBA Universidad de Chile
MANAGER OPERATIONS
guido fuentes meneses
Degree in civil industrial engineering
Universidad de la Frontera
MANAGER HEALTH
claudio valenzuela rojas
Veterinary doctor
Universidad Austral de Chile
subsidiaries
CEO GRUPO ACI S.A.
luis guillermo vásquez cabezas
Degree in business administration, specialization finance
Universidad Latina de Costa Rica
CEO AQUACHILE INC.
vicente de la cruz weinstein
Degree in economics and business administration
Pontificia Universidad Católica de Chile
CEO SALMONES CHAICAS S.A.
gabriel puchi germani
Fisheries Engineer
Pontificia Universidad Católica de Valparaíso
CEO AQUINNOVO S.A.
matías del campo barquín
Degree in aquaculture
Universidad Andrés Bello
CEO AQUASAN S.A.
luis felipe díaz cortés
Veterinary doctor
Universidad Austral de Chile
MANAGER LABORATORIO ANTARES S.A.
alexis martínez hernández
Degree in biochemistry
Universidad Austral de Chile
sustainability report 2017 / introduction
12contents indicators
focus on sustainability
Ensure customer satisfaction, producing a healthy and safe food, with the best
service and at a competitive price.
Guarantee compliance with legal requirements as indicated by national and
international regulations.
Promote occupational health and safety in production processes, committing all
personnel to the safety of all individuals who work in different areas of the company,
enabling workers, providers and third parties to carry out their jobs safely
and efficiently.
Drive the professional and individual development of workers who are part of the
value chain as well as promote ethical responsibility and safe working environments.
Ensure the community’s well-being and the conservation of the environment,
benefitting communities in places where the company develops its operations.
Comply with current legislation and other acquired voluntary commitments, with
an emphasis on the issue of managing the sustainability, occupational health and
safety, quality and the environment.
PRODUCE QUALITY, HEALTHY AND SAFE FOOD.
BE PROACTIVE AND RESPECTFUL TOWARDS THE ENVIRONMENT.
DEVELOP A SAFE AND HEALTHY WORKING ENVIRONMENT.
BENEFIT THE COMMUNITIES AND SUPPLIERS IN THE PLACES
WHERE THE COMPANY OPERATES.
0.1
0.2
0.3
0.4
Sustainability is a key component of our corporate
strategy and business model and it is incorporated into
our policies and actions in each stage of the value chain. It
is also deeply embedded in our corporate culture and our
basic principles.
commitments objectives
In April 2017. we updated our Integrated Policy of Quality,
Sustainability, Occupational Health and Safety. In its
development there was participation from the CEO and
Human Resources, Processes and Production, Technical,
Enviroment and Risk Prevention management areas.
sustainability report 2017 / introduction
13contents indicators
external initiatives We address the challenges of sustainability in collaboration with other companies,
organizations and associations.
in the u.s.
salmon council of the national fisheries institute (nfi)www.aboutseafood.comIts mission is to promote salmon as a high quality fish and with important benefits for the health of the heart and the brain.
Empresas AquaChile became an active member of the NFISalmon Council in April 2017.
in chile
global salmon initiative (gsi)www.globalsalmoninitiative.orgAn international initiative that brings together about 50% of the producers of farmed salmon. By way of worldwide collaboration and research, the GSI seeks to bring about important improvements in the whole industry, with relation to social responsibility, environmental impact and contribution to society.
AquaChile is a member of this entity.
salmonchile www.salmonchile.clThe Association for the Salmon Industry in Chile groups together the main companies that produce Atlantic and Pacific salmon, as well as sea trout, and their suppliers, to work together on sanitary, environmental, regulatory, social and economic challenges in the salmon-producing sector, in the national as well as international arena.
Empresas AquaChile is a member of this entity and its chairman Victor Hugo Puchi is a member of the board.
society for the promotion of industry www.sofofa.clA trade association that brings together companies and guilds linked to the Chilean industrial sector. It covers almost 4.000 companies, 38 sector associations and 23 regional businesstrade associations.
chilean-norwegian chamber of commerce www.noruega.clPromotes Norway's economic, cultural and social activities in Chile and collaborates with Norwegian companies established in Chile.
in costa rica
institute for technical standards in costa rica (inteco)www.inteco.orgPrivate non-profit association, recognized as a national regulatory entity. It represents the International Organization for Standardization (ISO) in Costa Rica.
gs1 association costa ricawww.gs1cr.orgPrivate non-profit entity that advises companies on matters of commercial best practices. Grupo ACI receives identification services via barcodes and other standards for exporting.
chamber of commerce of costa rica www.camara-comercio.comA trade association that contributes to the development and defense of commercial interests via different programs. These include the Center for Conciliation and Arbitration (CCA), an entity for alternative conflict resolution.
chamber of industries of costa rica (cicr) www.cicr.comAn institution that represents the industrial sector in the country. Its objective is to strengthen the industry supporting its members in the creation of business and acting as a liaison with the government to drive initiatives. It also offers training, consultancy and counseling.
the basc coalition of costa rica www.wbasco.orgThe Business Alliance for Secure Commerce (BASC) is a business partnership that promotes secure trade in cooperation with international governments and organizations. Its mission is to create a culture of security throughout the supply chain, using management systems and instruments applied to international trade and related sectors.
association of duty free zones of costa rica (azofras)www.azofras.comAn association that represents companies in duty-free zones to governmental entities and other organizations from the private sector.
Grupo ACI is an active member of AZOFRAS.
chamber of exporters of costa rica (cadexco) www.cadexco.netTrade organization that supports and defends the exporters of Costa Rican goods and services; informing and managing export alternatives and acting as a link with governmental entities.
national chamber of exporters of fish products of costa rica (canepp)www.canepp.comA trade association whose objective is to support fisheries that export from Costa Rica.
sustainability report 2017 / introduction
14contents indicators
key topicsEach of the following issues that have been identified as fundamental in the process
of defining the content of this report, represents a risk or an opportunity that we are
managing to fulfill our mission and vision of the business, considering the impact that
we create and legitimate concerns from our stakeholder groups.
topic
why it is important
In its operations, the
company makes use
of public goods that
are granted to it via
aquaculture licenses.
The Chilean salmon
industry is highly
regulated.
Fish is an essential source
of food for a growing
worldwide population.
Salmon is considered to
be a “superfood” due to
its multiple nutritional
benefits. It is an excellent
source of protein and
it contains 75% less
saturated fat than a piece
of meat. Tilapia offers
low fat content and a high
concentration of protein.
As for all food, AquaChile
products must guarantee
their safety.
Work at sea and at
processing plants imply
risks that we must mitigate
against.
Great part of the
company’s operations
are developed in places
that are far from large
urban centers, in which
AquaChile’s activities
represent an important
alternative of employment.
Maintaining a constant
and fluent dialogue with
our workers enables us to
strengthen labor relations
and move forward together
in the delivery of labor
conditions that improve
each day.
The jobs that are carried
out at each stage of the
production cycle are highly
complex and specific.
Because of this, the training
and education of new
and external staff and
the constant renewal of
techniques and knowledge
for all workers are extremely
important.
ethics and legalcompliance
clients’ healthand safety
health and safetyin the workplace
generation of local employment
relations betweenthe company
and its workers
training ofemployees and
external workers
sustainability report 2017 / introduction
15contents indicators
Fish escaping can cause
disruptions to biodiversity.
It is important to have
technical measures that
prevent these accidents
and, if they do happen,
to immediately alert the
pertinent authorities.
In the areas where the
company has operations
in Chile, there are two
protected species,
included in the Red Book
of the National Forestry
Corporation (Conaf in
Spanish): the huillín otter
and the black-necked swan.
In Costa Rica, the
company’s operations are
developed in harmony with
two endangered species;
the crocodile (Crocodrylus
acutus) and the Jabirú stork
(Jabirú Mycteria).
In 2015 AquaChile signed
an Agreement for Clean
Production (APL for its
abbreviation in Spanish),
for the conservation of
the blue whale and other
large cetaceans in northern
Patagonia and the Los
Lagos and Aysén regions.
This is an unprecedented
initiative in the country.
The accumulation of
sediment under the
farm units, mainly due
to unconsumed feed,
can produce damage
that it is necessary to
prevent by taking constant
measurements and using
technical tools.
With the objective of
making our activity more
and more sustainable
each day, the worldwide
tendency is to reduce
the use of sea-based
ingredients in fishes’ diets,
preferring derivatives
that can obtain the
same benefits.
It is important to apply
good rearing techniques to
avoid stressing the fish.
In Chile, there are infectious
diseases that are endemic,
such as the SRS bacteria
and the risk of caligidosis.
Using the management
of vaccinations and
appropriate stocking
densities, the use of
antibiotics has been
significantly reduced. The
company uses them when
strictly necessary and
when there is a waiting
period that guarantees
the absence of traces
of antibiotics in the
final product.
prevention offish escaping
interaction withprotected species
quality of sedimentand water
use of marineingredients in
fishes’ diet
fish wellbeing(stocking density,culling methods)
use of antibiotics in the treatmentof fish diseases.
Key topics
sustainability report 2017 / introduction
topic
why it is important
16contents indicators
Caligus stresses, weakens
and predisposes the fish
to more serious diseases.
It is estimated that it
generates annual losses
of US$350 million to the
Chilean industry.
Since 2007. Chile has had
a program for sea lice
monitoring and control.
recount andtreatment of
caligus (sea lice)
Scientific studies have
confirmed that waste
can generate serious
damage to marine fauna
(for example, intestinal
obstructions because
of the accidental intake
of plastic). AquaChile
does not produce waste
on the coastline, but it
actively collaborates
with beach cleaning
initiatives, organized by
the marine authorities and
neighboring communities.
care of coastline(beach cleaning)
The World Economic
Forum’s Global Risk Report
says, “Climate change is an
important trend for 2017.
and for the first time the
environmental risks are
shaping to be the most
probable and of greater
impact for the world.”
Chile is a country that is
highly vulnerable to the
effects of climate change,
due to the characteristics
of its territory (low level of
its coastline, rivers fed by
snow and glaciers, types of
woodland and oceans).
actions to confront climate change.
Using innovation it is
possible to produce higher
quality fish, with a better
growth rate, a color that
meets the demands of
markets and a greater
resistance to diseases.
AquaInnovo, subsidiary
of AquaChile, has made
important achievements in
this area.
research &development
AquaChile is a publicly
traded company and one
of the largest exporters
of Chilean salmon.
Its financial results,
published periodically,
are as important to its
shareholders as they are to
the industry and the towns
in which the company
is present.
economicperformance
Key topics
sustainability report 2017 / introduction
topic
why it is important
17contents indicators
material topics in our value chain
research & development
fish feed farming growing processing distribution
topicsEthics and legal compliance
Clients’ health and safety
Health and safety in the workplace
Generation of local employment
Relations between the company and its workers
Training of employees and external workers
Prevention of fish escaping
Interaction with protected species
Quality of sediments and water
Use of sea-based ingredients in the fishes’ diet
Fish wellbeing (stocking densities, culling methods)
Use of antibiotics in treatment of fish diseases
Recount and treatment of Caligus (sea lice)
Care of coastline (beach cleaning)
Actions to confront effects of climate change
Research & Development
Economic performance
sustainability report 2017 / introduction
18contents indicators
achievements 2017
workers’ health and safety
water quality
innovation + research + development
actions to combat climate change
efficient use of sea-based ingredients (salmon and sea trout)
protection of biodiversity
waste management
social responsibility
2.53%accident rate for operations in Chileand Costa Rica
0fish escapes in Chile and Costa Rica
95%of water used in the production of tilapia returnsto irrigation channels in a purified state
60%of boats in the Los Lagos region use liquid gasinstead of diesel.
3,768 hours of training of 41 students from the PolytechnicSchool of Calbuco
76.6%of waste in Chile sent to be recycled
100tests and assays at ATC Patagonia
1.27fish oil dependency rate
sustainability report 2017 / introduction
19sustainability report 2017
02: HEALTHY FOOD
Salmon has attained the status of a nutritional “superfood” thanks to its multiple benefits, and tilapia stands out due to its combination of a low caloric content and high concentration of protein.
introduction
healthy food
sustainable processes
health and safety
ethics and compliance
social responsibility
standards
about this report
20contents indicators
(1): http://www.doh.wa.gov/CommunityandEnvironment/Food/Fish/HealthBenefits (2): http://www.fda.gov/Food/FoodborneIllnessContaminants/Metals/ucm393070.htm (3): FAO Report 2016. The State of World Fisheries and Aquaculture 2016. Contribution to food safety and nutrition for everyone.(4): http://time.com/3895811/tilapia-health-benefits/(5): http://www.natursan.net/tilapia-beneficios-y-propiedades/; https://nutritionj.biomedcentral.com/articles/10.1186/s12937-016-0182-9.(6): Global Salmon Initiative (GSI)(7): Ytrestoyl et. al. (2014), National Beef Association UK; Volden, H. and Nielsen, N. I. (2011), Energy and 14 metabolizable protein supply, www.journalofanimalscience.org; Skretting (2012), Delivering sustainable feed solutions for aquaculture; SINTEF Report (2009), Carbon footprint and energy use of Norwegian seafood products.
essential qualities
reduces the risk of coronary diseases, sudden death,
and stroke;
helps control blood pressure;
promotes growth and development, especially of
the brain, vision, and the nervous system during the
gestation period, and
contributes to reducing the possibilities of developing
depression, dementia, diabetes, Alzheimer's disease,
and arthritis1.
the consumption of salmon:Fish represents about 17% of the intake of animal proteins
by the worldwide population.
Fish has minerals such as calcium, iodine, zinc, iron,
sodium, and selenium, as well as amino acids and
omega-3 fatty acids3.
Tilapia offers low fat content and a high concentration of
protein, with an average of 23 grams for every 113 grams
of meat4.
Due to its low mercury content and high presence of
docosahexaenoic acid (DHA), tilapia is suggested for the
diet of pregnant women5.
grams of fish2 as aweekly average227
recommended consumption
sustainability report 2017 / healthy food
less saturated fat than a pieceof red meat
75%protein retention (vs. 21% for chicken, 18% for pork, and 5% for lamb6)
31%
of a salmon’s meat can be used for human consumption7
68%
21contents indicators
our products
8 a 10 monthsfreshwater hatchery
8 a 10 mesessea
7 a 9 monthsfreshwater hatchery
pacific salmon (or coho) tilapia
The farming of this species is seasonal and it grows more quickly than any other species. It is also the salmonid
with the most intense color.
All year long
Rain Forest, St. Peter´s
1 kg
u.s. costa rica
10 to 12 monthsfreshwater hatchery
12 to 18 months sea
All year longharvesting
harvesting
harvesting
harvesting
AquaChile,Verlasso
our brands
our brands
our brands
our brands
4.5 kg to 6.0 kgweight
weight
weight
weight
u.s. brazil eurasian union
atlantic salmon
It has a long body that is slightly compressed on its sides. The color of
its back can be bluey gray, light or dark green.
chile main markets main markets
main marketschile costa rica
It is an excellent source of protein, low in calories, and free from trans fats or carbohydrates. It has several minerals
and vitamins.
All year long Peakbetween October and February
Empresas AquaChile,Aguas Claras
10 a 12 monthsfreswater hatchery
12 a 14 monthssea
2.8 kg to 3.5 kg
u.s.russiajapan brazil
Silver colored fish, with bluey green shades on its back. Its flesh is fattier and
very flavorsome.
chile
rainbow trout
Between Octoberand February
AquaChile,Salmosan
2.5 to 3.5 kg
japan
main markets
sustainability report 2017 / healthy food
22contents indicators
Date of Report in Chile: June 13. 2017 (Salar, Sea Trout, and Coho)
Laboratory: CORTHORN QUALITY
Date of Report in Costa Rica: April 10. 2017 (Tilapia)
Laboratory: LAMBDA
nutritional information
atlantic salmon sea trout pacific salmon tilapiaaverage average average average
nutritional value of our products
pH at 20 °C 6.29 6.28 6.27 6.26
Moisture (%) 70.56 68.43 69.54 77.8
Protein (N2 x 6.25), (g/100 g) 18.00 21.06 21.00 19.3
Energy (Kcal/100 g) 138.10 154.10 147.20 93.00
Ash (%) 1.98 2.75 2.44 1.00
Total fat (g/100 g) 5.65 7.76 7.02 1.70
Saturated fat (g/100 g) 1.11 1.30 1.34 0.90
Monounsaturated fat (g/100 g) 2.02 3.02 2.94
Polyunsaturated fat (g/100 g) 1.50 2.20 2.34
Trans fatty acids (g/100 g) traces 0.02 0.03
Cholesterol (mg/100 g) 16.30 12.90 53.90 <2
Iron (mg/100 g) <0.01 <0.01 <0.01 1.50
Potassium (mg/100 g) 293.19 242.38 290.60 346.1
Sodium (mg/100 g) 45.73 87.94 109.84 69.80
Phosphorus (mg/kg) 245.74 227.49 177.09
Magnesium (mg/kg)
Vitamin D (mcg/100 g) 18.60 10.20 15.40
sustainability report 2017 / healthy food
23contents indicators
main destinations At the end of 2017, AquaChile was the sixth largest global producer and the second largest
Chilean exporter of salmon, with 9.9% of the total net tonnes exported.
distribution of net volume sold 2017salmon and sea trout
Japan and the United States accounted for 56% of the volume of salmon sold by AquaChile in 2017.
Sales of Verlasso® salmon grew by 39% in the United States in 2017. At year end, this Atlantic salmon produced
by AquaChile in the south of Chile was distributed in over thirty US states.
+320in more than 35 countries
clients
japan32%russia13%
thailand2%
other countries
5%
china2%
united states 24%
chile4%
mexico3%
colombia2%
brazil9%
argentina2%
spain2%
sustainability report 2017 / healthy food
24contents indicators
Through its subsidiary, Grupo ACI, AquaChile is one of the largest producers of tilapia in
Central America, the largest producer in Costa Rica, and one of the primary suppliers of fresh
tilapia to the United States, with a marketshare of around 21%.
The primary import market for tilapia is the United States.
Per capita consumption of tilapia recorded a compound
annual growth rate of 8.4% between 2001 and 2016. taking
this species to fourth place among consumer preferences
after shrimp, salmon, and tuna.
the tilapia harvests of grupo aci in costa rica reached 17.351 wfe tonnes in 2017.
united states
costa rica
paraguay
perú
80% 18%
1%
1%
tilapia
sustainability report 2017 / healthy food
main destinations
25contents indicators
PRODUCTION LINESThe versatility of the species we farm allows us to satisfy a wide array of preferences, thereby adding
value to our products. In the United States, for example, consumers lean towards filleted products,
whereas in Russia they prefer whole fish and in Japan they seek a mixed offer (complete and smaller
pieces). These products are also free of pork, which is valued in the Arab market.
atlantic salmon pacific salmon sea trout tilapia
sustainability report 2017 / healthy food
whole honwhole gutted, frozen IQF
whole hgwhole gutted, headless,
frozen IQF
portionsskinned portions, frozen
bits & piecespieces of salmon, skinned
and de-boned
pulpsalmon meat pulp
fillet trim-cfillet skin on (trim c), frozen
IQF or vacuum-packed
whole honWhole gutted head on,
frozen IQF or vacuum-
packed .
whole hgWhole gutted headless,
frozen IQF.
fillet trim-bFillet skin on (Trim C)
weighing 500-1.000
grams, frozen IQF or
vacuum packed.
fillet trim-dFillet skin on (Trim C)
weighing 2-3 lbs frozen IQF
or vacuum-packed.
whole tilapia(Fresh/frozen)
skinned fillet(Fresh/frozen)
fillet head on(Fresh/frozen)
natural breaded fillet (Fresh/frozen)
other varieties· Fresh fillet, semi-deep cut
· Fresh export fillet
· Fresh loin
· Fresh pieces
· Fresh belly
· Natural breaded belly
· Tilapia chops
whole hgWhole gutted headless,
frozen IQF.
fillet trim-c Fillet skin on (Trim C), frozen
IQF or vacuum-packed.
fillet trim-eSkinned fillet without
peritoneal membrane (Trim
D), frozen IQF or vacuum-
packed.
fillet trim-dfillet skin on, without
peritoneal membrane (trim
d), frozen IQF or vacuum-
packed
fillet trim-eskinned fillet, without
peritoneal membrane,
frozen IQF or vacuum-
packed
belly / harasuventral fillet (belly / harasu)
other varieties· skinned fillet
· skin on portion
· skin on portions
loinSkinned fillet without
peritoneal membrane (Trim
D), frozen IQF or vacu-
um-packed.
harami Trout fillet skin on, with
bones, salted, frozen IQF.
belly / harasu Belly / Harasu (ventral fillet).
pulp Trout meat pulp.
26contents indicators
Program of species
improvements by selection,
with no type of genetic
modification.
Prior to obtaining the
gametes, broodstock are
subjected to screening
to detect the presence of
viruses or bacteria.
Alevins and smolts are
monitored via a control
and vaccination program
carried out by the Health
Department.
Audits of plants that
provide feed are carried
out.
Periodical analysis of
nutritional quality of fish
food and pigmentation.
Use of pharmacological
products authorized by SAG
and only when the health of
the fish is endangered.
Analysis prior to harvest,
carried out by independent
entities and supervised
by Sernapesca to confirm
that there are no residual
antibiotics or forbidden
substances.
Application of quality
assurance program based
on hazard analysis and
critical control points
(HACCP).
Registry of historical
information about the
raw material harvested in
production lots, as part
of the traceability system
from the beginning to final
destination.
Labeling of all products with
the information required by
authorities and competent
organizations.
Formal system of reception
and analysis of complaints
by the Quality Department.
key measures to guarantee safety
0.1 0.2 0.3 0.4 0.5
quality and safetyTo guarantee food health and safety, it is essential to carry out controls established by current regulations
and the requirements of the target markets. Therefore, AquaChile's processes are submitted to controls
applied by sector-specific authorities as well as voluntary certifications and inspections by clients. In each
stage, the company incorporates protocols and methodologies as suggested by the Global Food Safety
Initiative (GFSI), legal regulations, and specialized and independent entities.
sustainability report 2017 / healthy food
27contents indicators
control prior to harvest
request for sample and analysis for residual contaminants and forbidden substances (by farm) and non-authorized substances (by groups of fish)
on-growingin sea farms
decision pen to be
harvested
request for sample and analysis for residual drugs (by farming unit)
¿ok?
harvest 100 %
sample carried out by authorized external entity and supervised by sernapesca
analysis report issued
analysis of samples in an authorized laboratory and supervised by sernapesca
At this stage, independent entities check that the fish being processed have
no residual drugs or forbidden substances.
Environmental Reports (INFA
in Spanish) were prepared at
AquaChile's farms two months
before the harvest began (maximum
biomass) or prior to stocking. The
company added the contracting of
an additional 65 reports to the 64
INFA reports coordinated
by Sernapesca.
no
yes129
sustainability report 2017 / healthy food
28contents indicators
traceability
AquaChile uses IT tools to manage information online, which allows it to ensure the traceability of its products.
raw material
The farms that provide AquaChile's processing plants
with raw material have been controlled since 2001 using
a specialized online software. Based on this information,
at the end of every month the company is able to project
production scenarios and define a new production plan for
the following period.
Furthermore, the National Fisheries Service (Sernapesca)
consolidates the production information weekly in its
Information System for Aquaculture Controls (SIFA in
Spanish). All farms in operation in the country must submit
these data.
finished product
At the processing plants, the company also uses IT
tools to control the process, from the entry of the raw
material to obtaining and sending the finished product.
Each batch of fish that enters the plant generates a
specific production lot in this system's database. As of
that moment, there is a record of how many fish have
been received, in what conditions, and their origin. All the
traceable information for each product is in the software.
The records are not eliminated from the historical
databases.
all of the company's processing plants in chile and costa rica have the asc chain of custody certification (asc coc).
To obtain this seal, each company that handles the
product in the supply chain must have a valid CoC
certificate. Only then is the product approved to display the
ASC logo. To obtain the CoC certification, each company
from the supply chain must strictly comply with the
requirements and have traceability systems in operation
to ensure the products were produced in compliance with
the ASC standards for responsible aquaculture.
sustainability report 2017 / healthy food
29contents indicators
inspections at our processing plants
date August 17 and 18. 2017
audit FDA
plantCardonal
areaSafety (Food Defense)
date November 15 and 16. 2017
audit MARUHA-NICHIRO
plantAguas Claras
areaSafety and Occupational
Health and Safety
dateDecember 20 and 21. 2017
audit MITSUBISHI-TOYOREIZO
plantAguas Claras
areaSafety
dateOctober 17 and 18. 2017
audit SYSCO
plantCardonal
areaOccupational Health and Safety,
Environment, Employment legal
compliance
date December 11 and 12. 2017
audit REDLOBSTER
plantCardonal
areaQuality, specifications
date October 19 and 20. 2017
audit SYSCO
plantAguas Claras
areaOccupational Health and Safety,
Environment, Employment legal
compliance
date November 13 and 14. 2017
audit MARUHA-NICHIRO
plantAntarfood
areaSafety and Occupational
Health and Safety
As suppliers, we are periodically subjected to audits
carried out on behalf of our clients. These inspections are
focused on the verification of compliance with regulations
and the traceability of products.
Likewise, the processing plants that export finished
products to the United States are subjected to periodic
audits conducted during 2017
FDA (U.S. Food and Drug Administration) audits that are
part of the 7303.842 inspections program (local fish and
fishery program and inspection programs of aquaculture
products). It also covers the programs on good
manufacturing practices and hazard analysis and critical
control points (HACCP).
The inspection conducted in August 2017 by the FDA
verified that the three observations made during its 2008
visit were duly considered and corrected. During this audit,
the agency emphasized that AquaChile's products are
trustworthy and safe for entry into the United States. It
also confirmed that the program is being applied properly.
date October 16. 2017
auditCOSTCO
plantCardonal
areaOccupational Health and Safety,
Environment, Employment legal
compliance
sustainability report 2017 / healthy food
30
03: SUSTAINABLE PROCESSES
The efficient and careful use of natural resources is fundamental for the development of our strategy.
sustainability report 2017
introduction
healthy food
sustainable processes
health and safety
ethics and compliance
social responsibility
standards
about this report
31contents indicators
production cycle of salmon and sea trout
farming time periods
AquaChile, via its subsidiaries, produces its own Pacific
salmon and rainbow trout eggs, satisfying 100% of its
needs and even keeping a surplus that is sold to third
parties. Also, it covers its needs for Atlantic salmon eggs,
mainly through its subsidiary Salmones Chaicas S.A., as
well as other contracts with third parties.
aquachile has 153 seawater licenses located between the los lagos, aysén and magallanes regions. the company is present in 28 neighborhoods (48% of the total).
sustainability report 2017 / sustainable processes
1 / selection of broodstock
3 / incubation
4 / hatching and absorption of yolk sac
5 / alevin stage
6 / smoltification
7 / on-growing/ harvest
8 / final product 2 / spawning
feed
seawater h
arvest
fres
h
wat
er
ha
rv
est
10 to 12 months in fresh water 12 to 18 months in seawater
atlantic salmon
8 to 10 months in fresh water 8 to 10 months in seawater
pacific salmon
10 to 12 months fresh water (lake) 12 to 14 months in seawater
sea trout
32contents indicators
production cycle of tilapia
Grupo ACI produces its own tilapia eggs and has the support of AquaInnovo that manages a genetic improvement program forthis species.In Costa Rica, tilapia is farmed in land-based tanks that
cover a total area of 330 hectares of water.
The optimal development of tilapia is achieved in water
temperatures above 24ºC.
1 / selection of progenitors
3 / incubation
5 / alevin stage (ne)
4 / alevin stage (sr)6 / pre-growing
7 / on-growing
8 / final product 2 / reproduction
feed
sustainability report 2017 / sustainable processes
farming time period
7 to 9 months fresh water
tilapia
33contents indicators
los ríos
los lagos
aysén aysén
magallanes
licenses in useat 31/12/17
licenses in useat 31/12/17
licenses in useat 31/12/17
total surface area
total surface area
total surface area total surface area
total surface area
1
55
95 4
3
1
19 3
22.33 ha
782.8 ha
789.84 ha 33.97 ha
15.75 ha
operation centers
At 31 December 2017 the company was using 24% of its aquaculture licenses in rivers, sea and lakes.In Costa Rica, the farming of tilapia is carried out
completely in freshwater, in farms located in
Cañas, Guanacaste.
sea and river licenses (own) lake licenses (own)
los lagos total surface area
8 25.48 ha
licenses in useat 31/12/17
licenses in useat 31/12/1717 1
sustainability report 2017 / sustainable processes
34contents indicators
processing plants
geographic location of sea water licenses
24 neighborhoods55 licenses in 16
neighborhoods
industryaquachile
los lagos region
34 neighborhoods95 licenses in12 neighborhoods
industryaquachile
aysén region
21 neighborhoods3 licenses in 2
neighborhoods
industryaquachile
magallanes region
total capacity (thousands of annual tonnes wfe)
Cardonal Puerto Montt (Chile) 50
Cailín Quellón (Chile) 26
Antarfood Chonchi (Chile) 34
Hueñocoihue Chonchi (Chile) 34
Calbuco Calbuco (Chile) 37
Terrapez Guanacaste (Costa Rica) 21
sustainability report 2017 / sustainable processes
35contents indicators
certification of good practices
The legal framework for the development of our products
includes, among other things, the Sanitary Regulations
for Food in Chile and the Manual for Fishing Sanitation
in Chile. Similarly important are the FDA regulations and
the Codex Alimentarius or “Food code” as set out by the
Food and Agriculture Organization of the United Nations—
FAO—and the World Health Organization. Furthermore,
we certify our best production practices according to
the specific international standards for our industry, as
Best Aquaculture Practices (BAP), International Featured
Standards (IFS), Global G.A.P. and the Aquaculture
Stewardship Council (ASC). All of these seals of approval
consider social and environmental issues in their
assessment, as well as regulatory compliance.
issues assessed
Compliance with applicable legislation
Corporate Social Responsibility
Workers’ safety and rights
Water quality and waste
Fish feed management
Escape control
Biodiversity and conservation
Chemicals and waste management
Use of drugs
Animal health and welfare
Biosafety and disease management
Food safety
Quality assurance
Identification and traceability
Cultural/religious aspects
bap
inspections of certification
haccp / semape sca
asc seafood watch del
monterey bay aquarium
ifs globalg.a.p
coc asc kosher halal nch 17025
International standards guarantee the responsible development of our products.
sustainability report 2017 / sustainable processes
36contents indicators
current certifications at 31 december 2017
haccp seafood watch
ifs globalg.a.p.
cocasc
kosher halal nch17025
chile LaboratoryAlab (Puerto Montt)Processing plantsCardonal (Puerto Montt)Procesadora Aguas Claras (Calbuco)Antarfood (Chonchi)Guafo (Chonchi)Salmones Cailín (Quellón)HatcheriesRío Maullín (Puerto Varas)Agua Buena (Puerto Octay)Aucar (Quemchi)Salmones Chaicas (Puerto Montt)Ensenada (Puerto Varas)Río Las Marcas (Puerto Varas)Río Rollizo (Cochamó)Halcones Chicos (Corral)On-growing farmsVerlasso (en X y XI región)Mauchil (Quellón)Punta Paula (Quellón)Benjamín (Aysén)Caleta Madina (Aysén)Canal Temuán (Aysén)Cascada (Aysén)Punta Porvenir (Aysén)Canalad 1 (Aysén)Ensenada Queten (Hualaihué)Puqueldón (Puerto Montt)Capera (Puerto Montt)Huenquillahue (Puerto Montt)Huelmo (Puerto Montt)Abtao (Calbuco)Detif (Puqueldón)Yatac (Quellón)Canal Pérez Norte (Cisnes)Valverde (Cisnes)Betecoi (Guaitecas)Pangal 1 (Cisnes)Serapio (Cochamó)Chauques (Quemchi)Quilque Sur (Calbuco)
bap asc
Certification in process
sustainability report 2017 / sustainable processes
37contents indicators
Current Certifications at 31 December 2017
bap asc basc fssc22000
esencial costa rica
cocasc
costa rica Processing plants
Terrapez (Cañas)
Hatcheries
Aquacorporación Internacional S.A. (Cañas)
On-growing farms
Aquacorporación Internacional S.A. (Cañas)
sustainability report 2017 / sustainable processes
contents indicators 38
genetic improvement program
AquaInnovo S.A., the technology-based subsidiary of AquaChile, was created in 2007. with the objective of using genetic
selection to produce higher quality fish with a better growth rate, a more suitable color for the demands of markets and
a greater resistance to diseases. On completing a decade of this activity, this company handles four different genetic
improvement programs for four species of fish, in three countries. As a product of its development, adult fish in this
program reach growth rates that are between 7-12% higher than the control group, by generation, depending on
the species.
AquaInnovo currently develops two business lines: genetic services and applied genomics, via fish genetic improvement
programs, as well as development studies, assays and tests, validation and records of products for use on fish.
assays for the development, validation and records of products for use on fish
genetic improvementprograms
230
4
productive indicators of the genetic improvement program
for 4 species of fish
during the past three years
atlanticsalmon
40-50 10-15million improved eggs
and juveniles
pacificsalmon
million improved eggsand juveniles
tilapia
60-70million improved
larvae
sea trout
15-20million improved eggs
and juveniles
sustainability report 2017 / sustainable processes
39contents indicators
Achievements during the yearfirst snpchip made in chile for the genomic selection of tilapia
This initiative is a continuation of the project that developed
a chip that enables Atlantic salmon to be analyzed on a
genomic level and thereby carry out a better selection of
candidates that are more resistant to diseases like SRS
(Septicemia Rickettsial Salmonídea) and Caligus.
In the case of tilapia, using a similar method, AquaInnovo
can offer the service of genetic analysis of the DNA of
broodstock fish, so that, from the results, clients can
choose among their resources those fish that present the
best genetic characteristics.
Continuing on from this development, the company was
able to expand its services to markets like Brazil, Costa Rica
and Ecuador.
start of operations of atc patagonia
In 2017. the Aquaculture Technology Center Patagonia
(ATC Patagonia) began to operate as a center created
by AquaInnovo and the Danish company BioMar in
a partnership that materialized in October 2016 and
donation to the universidad de chile
AquaChile contributed US$ 300.000 to the Agricultural Sciences Faculty of the Universidad de Chile, with the aim of thanking
and supporting the contribution that it makes in the genetic research of fish and training specialists. The donation will help
to modernize infrastructure (laboratories and classrooms) and the construction of tanks for research in the faculty. The
Universidad de Chile played an important role in the birth of AquaInnovo, as part of a biotechnological consortium that also
included the Production Development Corporation (CORFO), via Innova Chile, and Empresas AquaChile.
20
60
10
assays with about ten clients
high complexity assays as part ofthe R&D program driven by BioMar
tests of products and treatmentsfor SRS and Caligus
that meant the latter’s purchase of 30% of the Lenca
Experimental Station.
ATC Patagonia is an initiative that affords clients facilities
with a high level of biosecurity and efficiency to carry out
tests and research on genetic resistance to diseases,
nutrition and health, among other lines of research,
development and innovation.
This international center has the latest available technology
for bioassays and technological transfer, in a surface
area of over 2.500 m2 built on the banks of the Lenca
river, 45 minutes from Puerto Montt. It has 14 rooms and
16 independent water recirculation systems, which can
function with fresh water or seawater, and where it is
possible to control temperatures between 3ºC and 28ºC.
Together with this center, ATC Patagonia contributes to
the high quality training of human capital, creating a space
for scientific knowledge to have a concrete impact on
production, generating spaces for education and debate
among researchers and the industry.
sustainability report 2017 / sustainable processes
40contents indicators
evolution of dependency rates
2013 0.85 2.372014 0.66 1.862015 0.80 2.302016 0.82 2.072016 (1) 0.72 1.832017 0.62 1.27
(1) Excluding the farms that were affected by the algal bloom.
FFDRm= Fish Feed Dependency Ratio meal (pelagic fishing used as fishmeal to produce one kg of farmed fish).
FFDRo= Fish Feed Dependency Ratio oil, (pelagic fishing used as fishing oil to produce one kg of farmed fish).
fishmeal fish oilFFDRm FFDRo
use of marine ingredients
In comparison with other protein of animal origin, salmon and tilapia are efficient food convertors (the
conversion factor—called FCR—is the indicator that enables us to measure how many kilos of food are
necessary to produce one kilo of live animal). This greater efficiency is due to the fact that fish, because of
their cold blood, spend less energy to reach a suitable body temperature.
Source: Kontali Analyse AS
tuna
20
pork
4
beed poultry
7 2
tilapia salmon
1.8 1.3
conversion factors(kg of feed necessary to produce one kg of live animal)
The salmon industry has been looking for a way to optimize the use of natural resources, reducing the
fishmeal used in these fishes’ food. During the past 12 years, the average percentage of fishmeal used in a
salmon’s diet has gone down from 30% to less than 12%, without losing the necessary characteristics to
obtain a quality product.
AquaChile focuses on reaching the best food conversion in the production cycles of all of
its species, and thereby maximize efficiencies in the use of nutritional inputs. This greater
efficiency and, therefore, more reduced use of food, also has a positive impact on water
quality, as it limits the surplus liberation of nutrients into the environment.
To measure progress in the efficiency of the use of food, aquaculture uses the Fish Feed
Dependency Ratio (FFDR) as an indicator of the dependency on marine ingredients. This
indicator, based on parameters of the ASC seal, establishes a relationship between the
pelagic fishing needed and the production of one kg of farmed fish.
sustainability report 2017 / sustainable processes
41contents indicators
During 2017, AquaChile collaborated with two English entrepreneurs who travelled to the company’s facilities to study and develop an Artificial Intelligence system aimed at maximizing the potential of farms. The result was a software called “Observe” that analyzes the cameras, sensors and flow of available data in these farms
with the objective of optimizing the fishes’ feed.
The program works by drawing a correlation between the pattern of feeding observed by the underwater cameras, and
the growth data of the fish, oxygen, temperature and historic feeding patterns. This analysis throws out the optimal
quantity of feed that should be given throughout the day. If there is too much feed, the software automatically detects
the loss of pellets and sends an alert that enables a correction to be made.
efficient production of verlasso®
The reduced use of marine ingredients that AquaChile has achieved in its production of Verlasso®
Atlantic salmon has been one of the factors that has enabled this brand to receive the seal of
approval of the Seafood Watch of Monterey Bay Aquarium in the U.S. since 2013. This recognition,
ratified in 2017. recognizes the good production practices that this brand has and its low impact
on the oceans.
observe software that optimizes the use of feed
sustainability report 2017 / sustainable processes
42contents indicators
water quality
The company’s operations do not significantly affect water flow. In both Chile and Costa Rica, the company uses a lower volume of water than what is authorized. For the stages of freshwater salmon and sea trout farming, Empresas AquaChile has 122 water rights in the south of
Chile, with a total volume of 66.672.99 liters per second (l/s). Five of these rights correspond to variable flows (according
to the month of the dry season), in which case the flows are calculated as the geometric mean.
In Costa Rica, Grupo ACI has 11 water rights with a total volume of 16.248 liters per second (l/s).
Farming tilapia is carried out entirely in fresh water. Grupo ACI uses two sources of water in its operations: one is
underground (six authorized wells) and another is on the surface (a man-made canal of the government agency SENARA,
which supplies it for irrigation and hatchery activities. All the water used on the farms and in the Grupo ACI plant is
delivered, after complying with the required treatment, to irrigation canals to be reused in rice and sugar cane crops. The
theoretical loss of water is 5%, from natural evaporation.
water rights in chile
Metropolitan Region
Araucanía Region
Los Lagos Region
Aysén Region
Los Ríos Region
Total
4
14
77
23
4
122
region quantity
sustainability report 2017 / sustainable processes
contents indicators 43índice indicadores
capturing waterTotal volume 2017
chile
costa rica
The calculation was made on the basis of the "annual average flow" recorded by the DGA (General Water Directorate) a) Only considers operational licenses.b) The surface source does not distinguish between systems: (Continuous permanent - Discontinued permanent; Continuous provisional – discontinued provisional)c) The underground water can be used in consumption or in the production process.d) It does not include the use of potable water because its consumption is not significant.
NotesSurface source: calculation based on a report sent by a government entity, with a consumption of cubic meters per second. The formula is: m3 * second x 3,600 x 24 x 365.Underground source: measurement of consumption using a hydrometer placed at the exit of the wells. The formula is: liters per second x 3,600 x 24 x 365/100.
Surface
Underground
157,608,328
404,830
source volume (m3/year)
Surface
Underground
373,386,240
170,883
source volume (m3/year)
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44contents indicators
water reuse Since 2015. AquaChile's hatchery in Peñaflor (Metropolitan
Region) has used a system that allows effluents to enter
the system again after passing through the deaerators.
Likewise, at the Cherquenco hatchery (Araucanía Region),
there is a water reuse system in 8 out of 9 tanks (the
ninth uses recirculation technology, as well as Salmones
Chaicas, a company that became fully controlled by
Empresas AquaChile this past year).
During 2017. these technologies permitted 98% of the
effluents from the Salmones Chaicas hatchery and 50%
from the Cherquenco hatchery to be reused. The reuse
systems allow the volume of water to be maintained
during a time of water deficit and the management of
environmental and sanitary variables to improve.
Note:Measurement of continuous flow carried out with a flowmeter.
of the water used in the company's production processes receives treatment according to the re-quirements of the wastewater emission standards for each establishment.
100%
Primary treatment
Primary treatment
17 hatcheries
5 plants
166,579,964
950,173
liw treated in chile 2017 facilities volume (m3/year)
The reused water enabled the volume
of water to be maintained during a time
of water deficit, and the management
of environmental and sanitary variables
to improve. This same system is being
studied to be implemented in other
company hatcheries.
peñaflor(Metropolitan Region)
cherquenco chaicas
35%2016
sin operación durante el
2017
70% 98%2016 20162017 2017
50% 98%
treatment method: reuse of its effluents treatment method: recirculation technology
chilepercentage of total water reused in fish farming centers
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45contents indicators
Water reuse
At a man-made wetland with a surface area of 18
hectares, built by Grupo ACI, the treatment of used water is
performed in the process before sending it to the irrigation
canals.
In Costa Rica, all water used on farms and in the Terrapez plant, after being treated, is deliveredto the irrigation canals of riceand sugar cane plantations.
0
20,000,000
2016 2017
40,000,000
60,000,000
80,000,000
100,000,000
200,000,000
140,000,000
240,000,000
120,000,000
220,000,000
160,000,000
260,000,000
280,000,000
300,000,000
340,000,000
320,000,000
360,000,000
180,000,000
costa ricavolume of water reused (m3/year)
Surface Underground
5%is the theoretical loss of water from naturalevaporation
219,000m3/ year
162,339m3/ year
241,171,560m3/ year
354,716,930m3/ year
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The AquaChile Management Plan for the Environment, Conservation, and Biodiversity organizes actions aimed at
identifying and valuing the main emissions, discharges, and waste from the production process, with the objective of
minimizing the risks related to the diversity of species and the conservation of natural resources. To ensure that these
objectives are met, operations have a manual for waste management and for the operation of the effluent treatment
systems for processing plants and hatcheries.
waste management
5continuous improvements are made on the effluent treatment systems.
In waste management, the company prioritizes revaluation and recycling over final disposal, and only hires service companies authorized in waste management.
AquaChile’s processing plants
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47contents indicators
hatcheries
farms
processing plants
Controlled density of fish in each tank periodically check and cleaning of effluents treatment plants.
Disposal of all waste, especially the sewage generated, in authorized places.
Efficient use of water.
Monthly checks of our effluents carried out by external laboratories that are accredited by the authorities.
Ongoing cleaning of beaches and surrounding areas
Segregation between domestic, hazardous and industrial waste, for storage, transport and final disposal in an authorized place.
Procedures for storing, handling and the disposal of waste via regular removal and shipment to authorized sites for its treatment and final disposal.
Stocking densities controlled in each farm unit.
Regular monitoring of the seabed and water column carried out by external companies authorized by Sernapesca.
Regulation of the fishes’ diet with highly digestible nutrients to reduce excrements.
Feed management strategies via the use of devices that monitor the intake of food by the fish (submarine cameras show the moment that the fish enter the
period of satiety and enable a timely end to the feeding).
Segregation between domestic, hazardous and industrial waste, for storage, transport and final disposal in an authorized place.
Procedures for storing, handling and the disposal of waste via regular removal and shipment to authorized sites for its treatment and final disposal.
All the company’s facilities that have a floating inhabitable structure at sea have a wastewater treatment system approved by government authorities.
Ongoing cleaning in the surrounding areas of our operations at sea.
Treatment of 100% of the water, which once it is filtered and disinfected in compliance with environmental regulations, is discharged into the public network
or a submarine emissary in accordance with authorized rules.
Rigorous monitoring of effluents carried out by external certified laboratories.
Segregation between domestic, hazardous and industrial waste, for storage, transport and final disposal in an authorized place.
Delivery of organic waste to specialized companies for its treatment and reuse (fishmeal and oil).
Promotion of recycling using the delivery of packaging waste (polyethylene and plastics) to specialized companies for their reprocessing or recycling.
Management and revaluation of organic solid waste in reducing plants.
Procedures for storing, handling and the disposal of waste via regular removal and shipment to authorized sites for its treatment and final disposal.
measures to control effluents and waste
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Recycling
Waste landfill
Hazardous waste landfill
Total
Recycling
Authorized landfill
Incineration (massive burning of hazardous waste from medical and veterinary clinics)
Total
2016
34,672
6,874
541
42,087
2016
1,872.0
s/i *
0.062
1,872
2017
35,276
10,198
591
46,065
2017
2,594.89
491.43
0.169
3,086
annual volume (tonnes)
annual volume (tonnes)
destination of waste
destination of waste
Note:(*) Data for 2016 was not supplied by the municipality, as the waste management system changed.
76.6%of waste from processing plants inchile was destined for recycling.
chile
costa rica
Destination of waste
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fish health
At AquaChile, we are working to reduce the incidence of disease at the farms and thereby reduce the use of antibiotics.Biosecurity, or disease management, is a priority issue for the global farmed salmon industry.
As a policy, we only use antibiotics when it is necessary, following the guidelines of a veterinary prescription and under
the strict supervision of a certified professional.
management practices focused on the welfare of our fish
Use of vaccines for disease prevention.
Final densities per species that are lower than the maximum allowed by regulations (see table).
Installation of anti-predator nets in all farms.
Nets for the control of sea lions designed with a size that is appropriate to avoid this predator
getting trapped, and thus keep them away from the fish production units.
Fish feed optimization on a daily basis, avoiding the fish fasting.
Use of balanced diets as per the requirements of the species and growth phase.
Use of functional and reinforced diets for phases of higher production or environmental
demands.
Backup oxygenation systems to avoid conditions of hypoxia.
Transportation of live harvest in specialized boats (wellboats) with monitoring of oxygen,
pH and CO2.
Ongoing management and maintenance of the fishes’ state of health.
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Pacific Salmon 12 kg/m3 9.86 kg/ m3
Sea Trout 12 kg/m3 9.37 kg/ m3
Atlantic Salmon 17 kg/m3 15.07 kg/ m3
Verlasso® 17 kg/m3 11.99 kg/ m3
Source: Regulation No. 1449 from June 2009.
species density at harvest to determinethe maximum stocking required
by the regulation on sanitary management
average density at harvestaccording to the stocking number
of aquachile in 2017
Regulation No. 1449 from June 12. 2009 and its modifications on sanitary management establish that, to comply with this
regulation, the maximum number of fishes that may enter each farming unit at the beginning of the on-growing stage is
to be calculated using the following formula:
Volume of flooating structure in m3 x Regulation desnsity (kg/m3 )
target harvest weight (kg)
(1- % mortality x 100)
N° of fish to stock =
densities at harvest
Assumptions of this calculation:
- Harvest weight of 4.5 kilos for Atlantic salmon and 2.9 kilos for Pacific salmon and sea trout;
- mortality of 15% for all three species, and
- a depth of 15 meters to determine the volume of each cage.
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fish mortalityMortality is a key measure to assess the health of fish during production. The Global Salmon Initiative measures this
variable using a 12-month rotating mortality rate. This measure calculates the mortality of the past 12 months (January
to December) as a proportion of the estimated number of fish at sea in the last month of the year (adjusted for harvest
and mortality).
fish mortality at aquachile
chile costa rica
2017 4.85% 10.91% 4.10% 6.21%2016(*) 7.02 (*) 6.52% 8.52% 5.13% 2015 7.65% 5.87% 10.21% 4.44%2014 8.80% 4.30% 8.80% 1.27%2013 7.00% 5.60% 10.90% 0.51%
atlantic salmon coho salmon rainbow sea trout tilapia
12 months rotating
mortality
x 100
(Total no. of mortality at sea in the past 12 months - total no. of fish sacrificed because of disease or similar and that are not counted in harvest figures)
(Closing no. of fish at sea + total no. of mortalities during the past 12 months + total no. of harvested fish in the past 12 months + total no. of fish sacrificed at sea)
With the purpose of taking immediate actions in the face of events such as the harmful algal blooms, in 2017 the
implementation of microscopes began at the sea farms, and specific training sessions were conducted for professionals
from the farms.
(*) This value does not include the mortality generated by the HAB (Harmful Algal Bloom) that occurred in February and March 2016. Considering this event, the mortality rate was 19.06%.
The calculation is done as follows:
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biodiversity
Definition of the management plan of this area, jointly with the Municipality of Cisnes, the Ministry
of the Environment, the World Wildlife Fund (WWF), and the community of Raúl Marín Balmaceda.
The company is participating at periodic meetings to establish agreements that will guarantee
compatibility between production activities and the conservation of the sector.
Annual contributions to funding the studies and maintenance tasks performed by the Pitipalena-
Añihue Marine Protected Area Foundation for the conservation of this region, spearheaded by the
community of Raúl Marín.
0.1
0.2
AquaChile is partnering on initiatives relatedto the Pitipalena-Añihue Marine Protected Area (in the region of Aysén).
chile
marine areas
protected species
There are two protected species inhabiting the areas
where the company operates in Chile, and they are
included in the National Forestry Corporation’s (Conaf)
Red Book: the Huillín (Lontra provocax) and the
Black-Necked Swan (Cygnus melancoryphus). The
common sea lion (Otaria flavescens) also inhabits
this place, and its conservation status, according to
this registry, qualifies under the category of “least
concern.” Sea lions have greater interaction with the
farms because they are natural predators of fish,
unlike the huillín. Black-Necked Swans move around
throughout the coastal region with little or infrequent
direct interaction with the farms.
In the event a sea lion, huillín, or another species gets
trapped in one of the farming nets, the company has
action protocols which establish procedures and
responsibilities in the implementation of these measures,
and communication and records with the respective
authority; in this case it is the National Fisheries
and Aquaculture Service.
The sea lion is a species that regularly interacts with farms, as it tries to catch salmon and sea
trout for its food. With the purpose of preventing these attacks without harming the species,
the company maintains nets that are especially designed to to keep sea lions away from
the fishing nets without getting trapped in them. The sea lion nets are installed around the
perimeter of the gangways, including the bottom of these, and at a distance from the fishing
nets. A daily extraction of fish mortality is carried out, ensuring immediate silage, to minimize
the time in contact with the marine environment, sanitary and environmental impact,
and interaction with predators.
(lontra provocax)
(cygnus melancoryphus)
Huillín
Black-Necked Swan
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Biodiversitycosta rica In Costa Rica, the company’s operations are
developed in harmony with two endangered species: the crocodile (Crocodrylus acutus) and
the Jabiru Mycteria bird.For the protection of crocodiles, Grupo ACI maintains a conservation and handling program jointly with Costa Rica’s
Ministry for the Environment and Energy (MINAE). As part of this program, the crocodiles are captured and sent to a
temporary refuge in the winter when the rain causes river levels to rise, and during their breeding season.
At the farms at Pelón de la Bajura (Liberia, Guanacaste), the Jabiru Mycteria can be observed; it is a bird that the company
protects by expressly forbidding actions that may harm it.
protectedcrocodile371
in 2017
(crocodrylus acutus)Crocodile
(jabirú mycteria)Jabirú
Crocodile protection2017 count
distribution by sexMales
Females
distribution by farmPelón
Llano Verde
Santa Paula
Other
distribution by destinationSite
River
distribution by monthJanuary
February
March
April
May
June
July
August
September
October
November
December
229
142
62%
38%
302
46
18
5
81%
12%
5%
2%
160
211
43%
57%
14
8
18
7
36
43
45
89
30
36
24
21
4%
2%
5%
2%
10%
12%
12%
24%
8%
10%
6%
5%
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04: HEALTH AND SAFETY
The prevention of accidents and promotion of healthy living for peoplewho work at the company are core goals of our management.
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sustainable processes
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ethics and compliance
social responsibility
standards
about this report
55contents indicators
focal points
The main risks for people are related to the performance of demanding tasks that require adequate preparation.
of the activities cause eighty percent ofoccupational accidents or diseases.
20%
freshwater seawaterprocessing
plants
riskiest activities
preventive measures
Handling of chemical products
Manual handling of loads
Personnel trained in handling chemical substances
and the use of personal protective equipment.
Assessment of job positions according to the
handling of loads and the implementation of
engineering measures.
Diving for inspection and repair of farming units
Before and after physical evaluation
Replacement of humans by submarine robots
Diving training
Repetitive movements of the fish
slaughtering process and product
packaging
Active work breaks
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management program Our corporate prevention program is based on the periodic analysis of the processes and
the creation of risk matrices which make it possible to advance towards focused plans of
action for each activity, which are applied systematically by the different production units.
our objectives main initiatives
Build and maintain a culture of safety.
Reduce the rate of accidents and occupational diseases.
Conduct constant analyses of the processes with the aim
to create risk matrices for each activity and define focused
plans of action.
Develop individual programs by farm and processing plant
with an emphasis on strengthening safe consultation work,
regulatory compliance, and leveling out competencies in
occupational safety and health.
“Stop, Think, and Act” Campaign. Aimed at motivating all workers to identify the risks in the tasks
they perform and to take the necessary safety measures. In 2017. 1.028 people participated.
Promoting leadership in occupational health and safety.
Training and development of a culture of prevention, compliance with procedures and essential
safety rules.
Strengthening the management of Joint Health and Safety Committees.
Operational control of processes.
Provision of necessary equipment and tools for performing tasks in a healthy and safe manner,
linked to the ongoing process of identifying hazards and the management of incidents in all
production units.
0.1
0.2
0.3
0.4
workers participated in the “Stop, Think, and Act” campaign.
1,028sustainability report 2017 / health and safety
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joint health and safety committeesIn operations in Chile, there are eight Joint Health & Safety Committees, with representation
from over 88% of workers. Each of these committees consists of three representatives from
management and three from the workers, all of them with respective substitutes.
In Costa Rica, these committees are called Occupational Health Committees. In Grupo ACI,
25 workers participate in these meetings. Committee members participate directly in the
company. Each month they hold meetings and the minutes are sent to the Occupational
Health Manager for him/her to take relevant actions. Each year, the committees send a
management report for the period to the Occupational Health Council.
acknowledgment from mutual de seguridad
In 2017. Mutual de Seguridad acknowledged the long-term management
developed by AquaChile regarding risk prevention and occupational safety,
highlighting the remarkable decrease this policy produced in the company's
accident rates in comparison with 2014.
main functions of the joint committees
Advise and instruct workers on the proper use of items for
personal protection.
Periodically visit places of work to review and carry out an
analysis of procedures and use of protective measures.
Organize information and training meetings.
Monitor the compliance of preventive hygiene and safety
measures, of the company as well as the workers.
0.1
0.2
0.3
0.4
sustainability report 2017 / health and safety
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chile costa rica
RATE OF ACCIDENTS WITH INJURIES
RATE OF OCCUPATIONAL DISEASES
0%
0.6%
2015 2016 2017
1.2%
1.8%
2.4%
3%
3.6%
(N° of people diagnosed with occupational diseases during the year x 100) / Average workers per year.
0%
0.6%
2015 2016 2017
1.2%
1.8%
2.4%
3%
3.6%
Evolution of indicators
3.52% 1.54%
0.21% 0.84%2.8%1.14%
0.11% 0.65%2.87% 1.04%0.091% 0.23%
(N° of accidents per year x 100) / Average workers per year.
sustainability report 2017 / health and safety
05: ETHICS AND COMPLIANCE
Respect for regulations is key to the long-term sustainability of our industry.
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ethics and compliance
social responsibility
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about this report
60contents indicators
our framework for action
We act with respect for people, work and the environment
We feel passionate about the work being done
We are creative and display initiative every day
We prevent and act safely
We undertake new challenges and are open to change
We are cautious in our actions.
Code of Ethics and Conduct
Integrated Policy on Quality, Sustainability, and Occupational Health and Safety
Policy for the Prevention of Alcohol and Drugs
Internal procedures and instructions.
Rules of Conduct
Recruitment Policy
Discrimination Policy
Compensation and Benefits Policy
Guidelines on Situations, Complaints or Ideas
Anti-Sexual Harassment and Victimization Policy
Disciplinary Regime
Internal Promotion Policy
Student Policy
Health Support and Subsidy Policy.
corporate values
empresas aquachile
grupo aci (costa rica)
internal regulations
sustainability report 2017 / ethics and compliance
61contents indicators
law no. 18.892. from 1989. and its modifications, general law for fisheries and aquacultureIt establishes the legal framework for importing hydrobiological resources, for access to areas for aquaculture, licenses, environmental and sanitary conditions for its practice, rules to practice aquaculture for scientific or ornamental purposes, infringements and system to apply sanctions.supreme decree no. 430 (1992) Sets the consolidated, coordinated and systematized text for the General Law for Fisheries and Aquaculture and its modifications.main modifications law nº 20.091 (2006) Modifies the General Law for Fisheries and Aquaculture for matters related to aquaculture. law n° 20.434 (2010) Modifies the General Law for Fisheries and Aquaculture for matters related to aquaculture.law n° 20.597 (2012) Modifies the General Law for Fisheries and Aquaculture in details regarding artisan fishing, creates the National Commission for Aquaculture and Zonal Fisheries Councils that it specifies, and other matters, and it modifies other related legal bodies. law n° 20.657 (2013) Makes modifications in the area of hydrobiological resources, access to industrial and artisan fishing activities and regulations for research and inspection, the General Law for Fisheries and Aquaculture contained in Law No. 18.892 and its modifications. law n° 20.825 (2015) Extends the closing date for awarding new aquaculture licenses.
regulatory context
supreme decree nº 550 (1992) Regulation for area limits for aquaculture licenses and authorizations.supreme decree n° 290 (1993) Regulation for aquaculture licenses. (Updates S.D. No. 171 from 2014 signed 7/24/2015).supreme decree nº 499 (1994) Regulation for the National Aquaculture Registry. (Updates S.D. No. 48 from 2006).supreme decree n° 113 (2013) Approves regulation for the Public Registry of Aquaculture Licenses. (signed 3/8/2014).supreme decree n° 383 (2007) Regulation that sets the minimum operation levels per species and area. (Updates S.D.No. 330-2009).supreme decree n° 171 (2014) Modifies S.D. No. 290-1993 Regulation for aquaculture licenses. (signed 7/24/2015).supreme decree n° 2 (2005) Regulation for Marine Licenses. Replaces Regulation for Marine Licenses, set by Supreme Decree (M) No. 660. from June 14. 1988.
supreme decree n° 320 (2001).ministry of economy. Environmental Regulation for Aquaculture (Updates S.D. 7-2016)supreme decree nº 49 (2006) Regulation for Storage Centers and Slaughtering Centers. (Updates S.D. No. 46-2015)supreme decree n° 345 (2005) Regulation for Hydrobiological Pests. (Updates S.D. 239-2010) supreme decree n° 20 (2015) Modifies Environmental Regulation for Aquaculture. Revokes S.D. No. 159-2014.supreme decree n° 129 (2013) Regulation for the Delivery of Information about Fishing and Aquaculture and Accreditation of Origin. Revokes S.D. No. 464-1995. (signed 12/18/2013).supreme decree nº 7 (2016) Modifies Supreme Decree No. 320 (2001)
supreme decree n°319 (2001). ministry of economy. Regulation for measures for the protection, control and eradication of high-risk diseases for hydrobiological species (modified by S.D. No. 74 -2016) (signed 8/23/2016) and S.D. No. 186-2015 (signed 5/4/2016).supreme decree n° 45 (2015) Modifies Supreme Decree No. 319 from 2001. supreme decree n° 46 (2015) Modifies S.D. No. 49-2006 Regulation for Storage Centers and Slaughtering Centers. general sanitary programs, issued by Exempt Resolutions (E.R.) of the National Fisheries Service: i. Vaccinations (E.R. No. 60/2003)ii. Official Disease Research (E.R. No. 62/2003) iii. Statistics Registry and Delivery of Laboratory Information (E.R. No. 63/2003)iv. Disinfection of Salmon Eggs (E.R. No. 65/2003) v. Disease Management (E.R. No. 67/2003) vi. Waste Management (E.R. No. 68/2003)vii. Sanitary Management of Fish Reproduction (E.R. No. 70/2003)viii. Food Handling (E.R. No. 71/2003) ix. Transport Procedures (E.R. No. 2010/2011) x. Cleaning and Disinfection Applied to Fish Production (E.R. No. 2011/2011) xi. Mortality Management (E.R. No. 1468/2012. modified by E.R. No. 126/2016) xii. When Faced with Suspicion of High-Risk Disease from List 1 and Unknown Etiology (E.R. No. 2101/2014); xiii. Harvest Procedures (E.R. No. 2009/2014); xiv. Techniques and methods for disinfecting water flows and effluents, modes for the control and treatment of solid organic waste (E.R. No. 4866/2014) xv. Compartments free of high-risk diseases (E.R. No. 1012/2015)xvi. Use of Antimicrobials in the Farming of Salmon and Other Fish (E.R. No. 8228/2015).specific sanitary programs issued by Exempt Resolutions (E.R.) of the National Fisheries Service:i. Active Monitoring for High-Risk Diseases (HRD) in Farmed Fish (E.R. No. 065/2003)ii. Monitoring and Control of Infectious Salmon Anemia Virus (E.R. No. 1577/2011)iii. Monitoring and Control of Piscirickrettsiois (E.R. No. 3174/2012)iv. Monitoring and control of Caligidosis (E.R. No. 13/2015. replaces previous Sanitary Program and complemented by E.R. No. 1.240/2016).supreme decree nº 186 (2016) Sanitary Regulation. Modifies Supreme Decree No. 319 (2001)supreme decree nº 74 (2016). Modifies Supreme Decree No. 319 (2001)
legal framework, salmon industry in chile
licenses sanitary regulations environment
sustainability report 2017 / ethics and compliance
62contents indicators
regulatory changes 2017
Via Exempt Resolution No. 6246. published in the Official Gazette on December 27. 2017. preventive
measures were established to maintain or improve the sanitary status of salmon farming in this
region. The preventive measures refer to ensuring the sanitary condition of the smolts that enter the
region, providing samples and vaccination of smolts; establishing usage restrictions on bait derived
from salmonid species, and requirements for the use of nets, which only allow the use of new nets or
nets used in the same region that may have been subjected to cleaning and disinfecting procedures
stipulated by Sernapesca, and provide identification of the nets through an individual code allowing
for traceability.
By virtue of E.R. No. 4151. published in the Official Gazette on September 29. 2017. the definitions of
the Annual General Diagnosis per Pen (DGJA in Spanish) were incorporated, a process in which all the
sea farm pens, including the estuaries, that may have salmonid fish are sampled in order to count the
number of Caligus present in these fish; and of the General Diagnosis per Entry Pen (DGJI in Spanish), the
same aforementioned process that must be carried out once 30 days have passed from the
end of stocking.
Likewise, the salmon farms from the region of Magallanes and Chilean Antarctica were incorporated as
farms with high surveillance for caligidosis.
E.R. No. 3375 was modified via this resolution, thereby incorporating formulas and procedures for
determining the indicator of losses and the sanitary indicator to determine the harvest reduction
percentage, pursuant to the new methodology for determining the biosecurity classification of the
clusters, in accordance with the provisions of S.D. No. 216. This regulation began to be applied to the
Clusters that began their fallowing period between October 2017 and March 2018 to determine the
alternative and voluntary measurement of the harvest reduction percentage.
general sanitary program on monitoring and control for the region of magallanes and chilean antarctica
modification of the specific sanitary program on the monitoring and control of caligidosis
e.r. no. 3471 from the undersecretary of fisheries onfarming densities
Published in the Official Gazette on August 5. 2017. It stipulates that the farming density shall be
established by half-year for all clusters that begin their coordinated fallowing period within the
same half-year (half-years correspond to the periods from April to September of the same year
and from October of the same year to March of the following year). License holders may opt for
the harvest percentage reduction and distribute it among their farms, from the same or different
cluster, as long as they correspond to the clusters with a farming density established in the
same half-year. This regulation started to be applied to the clusters of licenses that began their
coordinated fallowing period in October 2017. and to those that will begin it in March 2018.
supreme decree no. 216 on establishing farming densities
sustainability report 2017 / ethics and compliance
63contents indicators
compliance indicators
chile costa rica
aspect gri standard contents our performance in 2017
Environmental compliance
Socio-economic
compliance
Marketing and labeling
307-1
419-1
417-2
Non-compliance with environmental laws and regulations
Monetary value of important fines
Number of non-monetary sanctions for non- compliance of
environmental legislation and standards
Cases presented before institutions of arbitration.
US$ 52,088.20
0
0
0
0
0
Non-compliance with laws and regulations in the social and
economic areas
Monetary value of important fines
Number of non-monetary sanctions
Cases presented before institutions of arbitration.
US$ 62,054.05
0
0
US$ 10,947.29
0
0
Cases of non-compliance related to information and the labeling
of products and services.
0 0
sustainability report 2017 / ethics and compliance
64
06: SOCIAL RESPONSIBILITY
One of our primary goals is to be a good neighbor and be part of the communities where we operate.
sustainability report 2017
introduction
healthy food
sustainable processes
health and safety
ethics and compliance
social responsibility
standards
about this report
65contents indicators
SourcesChile: INEC, 2017 Census. / Costa Rica: INEC, 2011 Census. General results
of the country’s population
of the country’s population
of the country’s population
of the country’s population
of the country’s population
7.6%
0.6%4.7%2.2%5.4%
chile costa rica
AquaChile's activities are mainly carried out between the La Araucanía Region, where our freshwater
farms are located, and the Los Lagos and Aysén regions, where we have hatcheries, farms, and processing
plants. According to the results from the 2017 Census, 12.9% of the country's population lives in these three
regions.
AquaChile operations in Costa Rica are based in the province of Guanacaste, located in the far northwest
of the country. This province is divided into 11 cantons, one of which is Cañas, where the Grupo ACI facilities
are located. Besides creating jobs for the inhabitants of Cañas, the company employs people coming from
other nearby cantons, such as Upala and Bagaces.
AquaChile opened up two specific channels of communication to receive suggestions and answer
questions: toll-free telephone line (800-100700) and an email address: [email protected].
local presence
of workers live and work in the region in Chile where operations are located.
of the country's population lives in the regions where AquaChile operates.
91.71%
12.9%
guanacasteprovince
aysénregion
los lagosregion
los ríosregion
araucaníaregion
326,900
103,158828,708384,837957,224
inhabitants
inhabitantsinhabitantsinhabitantsinhabitants
sustainability report 2017 / social responsibility
66contents indicators
boost the overall wellbeing of our workers, fostering ongoing training, improvement of the work environment, anti-discrimination, and free association.
promote the efficient use of resources and care of the environment in our operations, clients and community. establish community relations based on transparency, openness to dialogue and commitment to actively participate in their development, to achieve the ongoing improvement of the towns where the company operates.
participate in social causes, where culture, education and entrepreneurship are the main areas of social investment.
lines of action
The purpose of our Policy on Corporate Social Responsibility is to be part of the communities where the Company operates to achieve the sustainable development of our industry.
our objectives
sustainability report 2017 / social responsibility
67contents indicators
our organization in 2017
62%
men women
38%
diversity
4,849total staff as of december 2017
workers
length of service in the company age
Under 3 years
Between 3-12 years
Between 6-9 years
Between 9-12 years
Over 12 years
1,253
454
46
41
70
women nº of people
Less than 30
Between 30-40
Between 41-50
Between 51-60
Between 61-70
Over 70
Total
Less than 30
Between 30-40
Between 41-50
Between 51-60
Between 61-70
Over 70
Total
516
625
481
209
31
2
1,864
960
934
655
348
82
6
2,985
women mennº of people nº of people
Under 3 years
Between 3-12 years
Between 6-9 years
Between 9-12 years
Over 12 years
1,751
670
189
116
259
men nº of people
sustainability report 2017 / social responsibility
68contents indicators
In this agreement, AquaChile fully accepted matters
related to eight points proposed by the National
Coordinator of Workers from the Salmon Industry and
Similar Industries. Among the agreements, a policy on
long-term employment stands out, through two-way
communication and the ongoing participation of workers
in matters of this nature.
wellbeing of our workers
In July 2017, AquaChile signed an Agreement on Cooperation and Strengthening of Labor Relations withits labor unions in Chile.
we give priority to recruiting people who live in the areas where we develop our activities.
training 2017chile
workers attended trainingactivities
of the hours dedicated toregulatory issues
total hours
of the training activities were heldat the processing plants
2,353
49.8%
64,218
80.9%
courses held
Good Manufacturing Practices (GMPs): Course on regulatory matters overseen by Sernapesca,
which is held annually at the processing plants
Sanitation Operational Procedures: Course on regulatory matters
Healthy Living: Professional competence course
Prevention of Occupational Hazards: Occupational Health and Safety Course
1,712
1,512
260
623
topic number of people trained
To achieve this objective, in 2017 we participated in two
large employment fairs organized by the National Training
and Employment Service (Sence) in the cities of Puerto
Montt and Castro.
During 2017. Sence acknowledged the work performed in
training activities, specifically for the number of people
trained, with the delivery of recognition in this area and an
invitation to participate as panelists at the event “Human
Capital: a journey to extraordinary worlds,” held in the Los
Lagos Region.
sustainability report 2017 / social responsibility
69contents indicators
support of education
Through partnerships, we are contributingto strengthening technical educationand employability.
calbuco polytechnic high school
As part of the partnership agreement entered into with
the Calbuco Polytechnic High School, 40 students from
12th grade were the beneficiaries of around 500 additional
hours of training in their technical career, which were
complemented with a number of visits, internships,
practicums, and motivational lectures. The initiative included
traineeships for teachers to upgrade their knowledge on
technologies and processes the industry has adopted over
recent years. The social investment of AquaChile in this
initiative added up to $22 million in 2017.
education - company connection
Since 2014. AquaChile has been an active partner of
ONG Canales, a non-profit development corporation
whose mission is to strengthen technical-professional
establishments in the southernmost region, forming
ties with the production sector to improve the students’
educational process. The organization is present in 26
districts in the Los Ríos, Los Lagos, Aysén and Magallanes
regions, and it impacts over 8.000 students.
Our partnership is tied to the “Education-Company
Connection” program, which creates bonding activities
between professional-technical high schools and
companies. Through this program, we make our hatcheries,
farms, and processing plants available for students to be
able to get a feel for the salmon production process.
During 2017. 72 students visited AquaChile's hatcheries and
processing plants, and three students from 12th grade did
professional practicums as part of this program.
In the same vein, we coordinated inter-regionally so that
the students from the Huelpún School on the Cailín Island of
Quellón could go on a school trip to Puerto Cisnes. We also
make efforts to support the youth basketball team from
Puerto Aysén, where we also partner in the organization of a
seminar on school integration and teaching methodologies
focused on learning difficulties.
enseña chile
The company maintains an annual agreement with the
Enseña Chile foundation, which aims to bridge the existing
educational gap in the country through the placement of
professionals from different disciplines who are previously
selected and prepared by the program. They work as
teachers for students from 7th grade to 12th grade from
establishments in remote places and which are highly
vulnerable. This program is present in 19 schools from the
regions where AquaChile operates, with 42 professionals
who have given classes in places such as Los Muermos,
Puerto Varas, Puerto Montt, Ancud, Castro, Quinchao,
Chonchi, and Quellón; and in Coyhaique, Puerto Aysén, and
Villa Cerro Castillo in the Aysén Region.
sustainability report 2017 / social responsibility
70contents indicators
Support of education
educational events
Along with these long-term bonds, we are present in school
fairs and other opportunities for bringing our production
activity closer to the community. In 2017. we participated in
the first version of the Sea Fair in Cochamó, organized by
the Chilean Navy. The initiative involved the placement of
a stand with audiovisual material and multimedia to teach
children about the salmon life cycle, as well as collaborating
in the organization of a family fun-run in Puerto Cisnes. We
were also part of the Science and Technology Fair organized
by the Bernardo O’Higgins School that neighbors the plant
in Calbuco.
visits to our facilities
AquaChile has implemented an open-door policy which
has made it possible to teach and inform the community
on the different stages of the salmon production process.
In 2017. more than 340 people visited the company's
hatcheries, farms, and processing plants. Included among
these visitors were students of all different levels, including
children in elementary education, neighbors, and tradesmen
from traditional markets.
school scholarships
For the second year in a row, AquaChile participated in
the school scholarships program for young people from
Melinka who decide to finish high school at educational
establishments in Chiloé or Puerto Montt. This scholarship
provides resources to fund personal expenses and
is deposited monthly to the student selected by the
municipality to receive this benefit. This program makes it
possible to help around 300 students from the district.
sustainability report 2017 / social responsibility
340people visited the company´s hatcheries, farms and processing plants.
71contents indicators
promoting care of the environment
efficient use of resources
In 2017. AquaChile committed to partner in the project entitled “Reuse of materials from the salmon industry for growing
vegetables,” developed by members of the Río Claro and Coyhaique Bajo Horticulture Committee. This initiative was
awarded funds from the Ministry of the Environment to contribute to the protection of the environment by reusing elements
disposed of by the salmon farming industry in the Aysén Region. Our company will provide this committee with the inorganic
waste from the farms, such as plastic, rods, and nets, and these items will be put to a new and different use in the agriculture
industry and for the construction of school gardens and greenhouses, particularly in two schools in Coyhaique.
beach cleaning
As in previous years, AquaChile actively participated in beach-cleaning activities organized by the community, and in the
International Day of Beach Cleaning organized by the Chilean Navy. These initiatives include, besides collecting waste, the
classification of garbage into glass, plastic, electronic devices and other items, to ascertain where it comes from and the
possibilities of recycling it.
Municipalities, schools, authorities and the community work together in these activities. The coordinated cleaning is carried
out in areas of tourism and where garbage collects naturally because of currents and the tide.
AquaChile is called on to participate through work done by its teams, and the provision of cleaning materials, sunscreen, and
snacks for the children. In 2017. the cleaning was done at Villarrica Lake with the cooperation of the Aquasan team; at the
Chinquihue beach in Puerto Montt, with the Environmental and Social Responsibility Departments; at Río Negro Hornopirén
thanks to the work from the Quetén farm; and at Puerto Cisnes with the cooperation of the AquaChile S.A. team and Jorge
Avendaño from EASA.
In addition, the company participated in a long-term program in the Reloncaví Estuary arranged by SalmonChile. For close
to one week, the Navy, mussel farmers, artisan fishermen, the community, and our team from Centro Serapio worked to
remove Styrofoam from the estuary.
sustainability report 2017 / social responsibility
72contents indicators
After two years of implementation, in 2017. the guidelines
and indicators were updated of the Clean Production
Agreement (CPA) for the conservation of the blue whale
and other large cetaceans in Northern Patagonia, the Los
Lagos Region, and Aysén.
It is an unprecedented initiative in the country, in which
government entities, companies from the salmon industry,
civil society and academia participate: the Ministry of
Economy, Ministry of the Environment, Sernapesca,
Directemar, National Council for Clean Production, WWF,
Blue Whale Center, the Universidad Austral de Chile, Los
Fiordos, Blumar, Multiexport, Camanchaca, Ventisqueros,
and AquaChile.
The purpose of the CPA is to implement a system of
monitoring and spotting large cetaceans, mainly blue
whales, with the goal of feeding and rearing of this species
becoming sustainable.
blue whale
blue whale conservation
In 2017, the decision was made to expand from five to 20 satellite transmitters that would allow us to learn about the migratory habits of these cetaceans.
As part of the project, training has been given on spotting large cetaceans. These activities
have taken place in the main facilities of the company Los Fiordos, in the district of
Guaitecas, and workers from the farms that join in this project have participated.
sustainability report 2017 / social responsibility
73contents indicators
contribution to economic development
culture
The company participated in the initiative entitled “Octay Boats,”
which aims to encourage lake activities among the community of
Octay through building sailboats by oneself, sailing classes, and then
allowing young people to participate in the different regattas held at
the Llanquihue Lake. This initiative benefited 15 families from the town.
connectivity
The teacher from the rural Piedra Blanca school is shuttled daily
between the López pier in Quellón to her place of work by boat which
connects the farms from the Quellón area (Punta Paula, Mauchil,
and Yatac). The same occurs with the teacher who is shuttled from
Chayahué to Huapi Abtao, and with the teacher from the Piedra Lille
school on Laitec Island.
Likewise, workers from the Abtao farm coordinate a round-trip shuttle
every month for the doctor that periodically visits the clinic on the
Huapi Abtao Island from Punta Auco.
The 2017 Census was a task that required the collaboration of
thousands of volunteers throughout the country. Our employees
from the most remote farms supported this endeavor, personally
conducting the census for workers who were on their shifts, and,
afterwards, making sure the data reached the INE.
sports
During 2017. we supported initiatives that increase the flow of visitors
to regions where we are present.
Chiloé Cycling Tour, in which we sponsored the seven team
members from Castro and we provided 50 kilograms of salmon
for the competitors.
International Kayaking Event, which saw the participation of
over 80 local athletes, as well as from other places in the country
and abroad. The event was part of the celebration of the Week of
Tourism in Puerto Aysén, and was organized by the town's
Chamber of Tourism.
million pesos were contributed in 2017 by the company to social initiatives in towns neighboring their operations in Chile.
87
sustainability report 2017 / social responsibility
74
07: ABOUT THIS REPORT
To present the company’s performance in the wider context of sustainability, we reviewed studies carried out by leading organizations that allowed us to identify impacts, risks or opportunities that were global, local and of the industry of which the company is part.
sustainability report 2017
introduction
healthy food
sustainable processes
health and safety
ethics and compliance
social responsibility
standards
about this report
75contents indicators
report profile
1 January to 31 December 2017
2016
Anual
Essential
Rodolfo Alvarado Technical Manager of Empresas AquaChileTel. +56 65 433550 [email protected]
Empresas AquaChileGrupo ACI (Costa Rica)
period
last report
presentation cycle
option of conformity to gri
contact
scope
sustainability report 2017 / about this report
76contents indicators
content definition
Following the recommendations of the GRI Standards guide (Global Reporting Initiative), the
definition process of the contents of this report considered the following actions in regard to the
principles that are fundamental for guaranteeing transparency and relevance of the information
(sustainability and materiality context). To present the company’s performance in the wider
context of sustainability, we reviewed studies carried out by leading organizations that allowed
us to identify impact, risks or opportunities that were global, local and of the
industry of which the company is part.
1. identification of relevant issues 2. prioritizing of material issues
Global Risks Report 2017 from the World Economic Forum
Selection conducted by the general manager and main executives from the Legal and Production areas, Human Resources, Processing plants, Licenses, and Environment.
OECD Better Life Index (Chile)
Primary environmental problems of Chile. Study from the UC Public Policy Center
World Economic Forum Competitiveness Ranking
Press review
Analysis of meeting minutes with community representatives
Survey of representatives from stakeholder groups
AquaChile reports to investors
Corporate policies
Sustainability reports and annual reports
Press releases
2016 Global Salmon Initiative Sustainability Report
BAP (Best Aquaculture Practices) and ASC (Aquaculture Stewardship Council) certification manuals
Road Map for the National Aquaculture Strategic Program. UNTEC - U. de Chile (August 2016)
2016 sustainability reports from six of the largest salmon producers in the world and in Chile
SDG Industry Matrix– Food, beverage and consumer goods, study conducted by KPMG and Global Compact with the collaboration of GSI, among other partners.
PwC SDG Engagement Survey, 2015: Study on the objectives on which companies would have the greatest impact, according to the industry they belong to.
Press review
United Nations 17 Sustainable Development Goals 2030
global context relevance for aquachile
country context relevance for stakeholders
aquachile strategy
aquaculture industry
sustainability report 2017 / about this report
77contents indicators
identified relevant topics
asc principles1 requirements of the bap standard2
for farmed salmonindicators included in the global salmon initiative (gsi) report related gri standards
1. Legal compliance
2. Environmental conservation and biodiversity 3. Conservation of water resources
4. Conservation of the diversity of species and wild populations 5. Responsible use of feed for fish and other resources
6. Animal health
7. Social responsibility
Proprietary rights and regulatory compliance
Storage and disposal of supplies (feed, fuel, lubricants…)
Quality of sediment and water
Escape control(Physical) interactions between predators and wildlife
Preservation of fishmeal and oil
Animal health and welfareManagement of biosecurity and diseases
Relations with the community
Worker safetyEmployee relations Food safetyTraceability
Compliance
Certifications and permits related to the environment
Fish escapesInteractions with fauna
Use of marine ingredients in feed
Fish mortalityUse of antibioticsCaligus countCaligus treatmentsNon-medicinal methods
Interaction with the community Occupational health and safetyDirect labor
307: Environmental compliance419: Socio-economic compliance
304: Biodiversity 306: Effluents and waste 308: Environmental assessment of suppliers
303: Water 306: Effluents and waste
304: Biodiversity 304: Biodiversity
304: Biodiversity
416: Customer health and safety
201: Economic performance 202: Market presence 203: Indirect economic impacts 203: Indirect economic impacts 204: Procurement practices 413: Local communities 403: Health and safety at work 401: Employment 402: Worker-company relations 404: Training and education 405: Diversity and equal opportunity 416: Customer health and safety 417: Marketing and labeling
1: Aquaculture Stewardship Council (ASC).2: Best Aquaculture Practices (BAP).
sustainability report 2017 / about this report
78contents indicators
materiality matrix
importance of the economic, environmental and social impact
infl
uen
ce o
n t
he
asse
ssm
ents
an
d d
ecis
ion
sm
ade
by s
tak
eho
lder
s
low medium high
general
use of antibiotics
counting and treatment ofcaligus
interaction with protected species
fishescapes
use of marine ingredients
effluents and waste
ethics and compliance
care of the coastal area
emissionsenergy
climatechange
fishhealth
fish welfare
information safety and privacy
diversity and equal opportunity
relations with the local community
market presence
research & development
economic performance
water quality
environment economy social
low
med
ium
hig
h
customer health and safety
generation of local employment
healthand safetyat work
workercompany relations
training
materiality matrixThe identified relevant issues were prioritized considering the following criteria: magnitude of the impact
(positive or negative) generated by the company, strategic importance of the issue, degree to which
Empresas AquaChile can influence or contribute, relevance for stakeholders, presence of the issue in
communication media, opportunities and risks for the company and the industry, regulation,
and public policies.
sustainability report 2017 / about this report
79contents indicators
coverage of material aspects
category material aspects coverage (where is this aspect material)interior exterior
social
environment
economy
Generation of local employment
Health and safety at work
Training of employees and external workers
Customer health and safety
Relations with the local community
Fish welfare
Ethics and legal compliance
Relations between the company and its workers
Biodiversity
Effluents and waste
Fish escape prevention
Interaction with protected species
Quality of sediment and water
Use of marine ingredients in the fishes’ diet
Fish welfare
Use of antibiotics in the treatment of fish diseases
Counting and treatment of Caligus
Care of the coastal area
Actions for adapting to climate change
Economic performance
Market presence
Research & development
All operations
All operative units
All operative units
All operative units
All operative units
Freshwater and seawater farms
All operative units
Freshwater and seawater farms
Farms and processing plants
Operations in Costa Rica
Communities close to operational centers in Chile and Costa Rica
AquaChile employees
AquaChile employees
Customers and consumers
Authorities, customers, and consumers
Authorities, NGOs
Clients, authorities
Communities, authorities and NGOs
Communities, authorities and NGOs
Communities, authorities and NGOs
All operative units
All production units
All production units
Neighboring communities
Neighboring communities
Neighboring communities
sustainability report 2017 / about this report
80contents indicators
stakeholder engagement
stakeholder form of contact frequency
Workers
Local authorities
Community
Customers
Industrial associations
Non-governmental organizations (NGOs)
Shareholders
Suppliers
Ongoing
Monthly
Ongoing
Monthly
Monthly
Periodic
Ongoing
Ongoing
Periodic
Periodic
Periodic
Periodic
Annual
When needed
Ongoing
Ongoing
Each trimester
Periodic
Ongoing
Ongoing
Intranet
Informational newsletter
Notice board
Hygiene and safety joint committees
Bipartite training committees
Committee for the AquaChile Healthy Team Program
Extended meetings
Toll-free telephone line (800 100 700) to respond to questions
Direct interaction with executives
Meetings in sales offices
Participation in international tradeshows
Participation in Global Salmon Initiative
Meetings
General Ordinary Meeting of Shareholders
Extraordinary meetings
Investors’ page on website
Support of the Investors Relations manager
Publication of financial reports
Meetings with executives in related areas
Contract administration unit
Health & Safety Department
Representatives from the stakeholder groups consulted for the assessment of the 2016 Empresas AquaChile Sustainability Report and the prioritizing of the material topics indicated there were opportunities for improvement in the general contents (Introduction chapter) and in the chapters referring to Social Responsibility, primarily.
sustainability report 2017 / about this report
Appendix standards
01. general content
/ Information on employees and other workers
02. economic
/ Economic performance
/ Market presence
/ Procurement practices
03. environmental
/ Water
/ Biodiversity
/ Animal welfare
/ Effluents and waste
04. social
/ Employment
/ Occupational health and safety
/ Training and education
/ Diversity and equal opportunity
82
87
88
90
91
94
98
103
106
109
112
114
indexsustainability report 2017
contents indicators 82indicators / general disclosures / 102-8
Information on employees and other workers
chile
2015 2016 2017
2017
Total employees 4,239 3,837 3,841Total with permanent contract 2,830 2,073 1,965Women 1,076 746 704Men 1,754 1,327 1,261 Total with temporary contract 1,409 1,764 1,876Women 648 842 927Men 761 922 949
total number of employees by employment contract (perma-nence), by gender
2015 2016
Total with permanent contract 2,830 2,073 1,965Araucanía Region 24 25 22Los Ríos Region 85 12 12Los Lagos Region 2,433 1,805 1,710General Carlos Ibáñez del Campo Aysén Region 268 219 211Metropolitan Region 20 12 10Total with temporary contract 1,409 1,764 1,876Araucanía Region 1 7 1Los Ríos Regions 0 0 0Los Lagos Region 1,320 1,682 1,795General Carlos Ibáñez del Campo Aysén Region 85 74 78Metropolitan Region 3 1 2
total number of employees by employment contract (perma-nence), by region
3,841chile
Total number of employees
Data as of December 31 of each year
standardsindex
contents indicators 83
2015 2015
2015
2016 2016
2016
2017 2017
2017
total number of employees by employment type (full-time and part-time), by gender
workers who are notemployees
size of staff byregion and gender
chile
Total full-time employees 4,233 3,928 3,837Women 1,720 1,591 1,629Men 2,513 2,337 2,208Total part-time employees 6 7 4
Women 4 5 2
Men 2 2 2
Nature of the work performedSupport of production workTotal external workers 1,999 1,556 1,481Women 43 79 97
Men 1,956 1,477 1,384
Araucanía RegionWomen 12 10 10Men 13 22 13Total 25 32 23Los Ríos Region Women 23 6 5
Men 62 6 7
Total 85 12 12Los Lagos RegionWomen 1,636 1,537 1,572
Men 2,117 2,048 1,933Total 3,753 3,487 3,505General Carlos Ibáñez del CampoAysén Region Women 45 37 38Men 308 256 251Total 353 293 289Metropolitan Region of Santiago Women 8 6 6
Men 15 7 6Total 23 13 12
standardsindex indicators / general disclosures / 102-8
contents indicators 84
2015
2015
2016
2016
2017
2017
total number of employees by employment contract (perma-nence), by gender
total number of employees by employment contract (perma-nence), by region
costa rica
Total employees 934 914 897Total with permanent contractWomen 200 217 216Men 734 697 681Total with temporary contractWomen 0 0
Men 0 0
Total with permanent contractCañas 711 702 723Bijagua 12 11 14Bagaces 55 60 67Liberia 60 55 41Abangares 63 61 40
Colorado 9 12 3Tilarán 10 8 9
Panamá 9 0 0Miami 5 5 5Total with temporary contractCañas 0 0 0Bijagua 0 0 0Bagaces 0 0 0
Liberia 0 0 0Abangares 0 0 0Colorado 0 0 0Tilarán 0 0 0
Panamá 0 0 0Miami 0 0 0
897costa rica
Total number of employees
standardsindex indicators / general disclosures / 102-8
contents indicators 85
2015
2015
2016
2016
2017
2017
total number of employees by employment type (full-time and part-time), by gender
workers who are notemployees
Total full-time employeesWomen 200 217 216Men 734 697 681Total part-time employeesWomen 0 0Men 0 0
Total external workers 30 30 25Women 0 0 0Men 30 30 25
Nature of the work performed(Outsourcing) Security guards, drivers who transport workers, environmental officer and crocodile officer.
standardsindex indicators / general disclosures / 102-8
contents indicators 86
Collective bargaining agreements
percentage of the total employees covered by collective bargaining agreements
chile
costa rica
201523.7%
201573.30%
201665.31%
201774.13%
201623.8%
2017
30.40%
standardsindex indicators / general disclosures / 102-41
contents indicators 87
Direct economic value generated and distributed
figures in dollars as of 31 december 2017
Economic value generated Economic value distributed
Economic value retained 69,558,947
172,255,781 -102,696,834
Income due to ordinary activities Salaries and benefits for employees
Financial incomes Payments to the government (taxes)
Operational costs Payments to providers of capital
Investments in the community
632,738,367 -63,561,130
1,024,544 -20,549,135
-461,507,130 -18,215,455
-371,114
economic value generated valor económico distribuido
standardsindex indicators / economic performance / 201-1
contents indicators 88
Ratios of standard entry level wage by gender compared to local minimum wage
NOTE: The percentages for Costa Rica were calculated for the four base categories of operational salaries with regard to thelegal minimum.
2015
2015
2016
2016
2017
2017
los lagos region andaysén region
guanacasteprovince
Average difference 2.1% 1.7% 2.20%TotalMen 2.7% 2.2% 3.00%Women 1.2% 0.7% 0.60%
Average difference 4.1% 3.3% 2.80%TotalMen 4.1% 3.1% 3.57%Women 4.1% 3.1% 0.62%
chile
costa rica
standardsindex indicators / market presence / 202-1
contents indicators 89
Proportion of senior management hired from the local community
chile costa rica
Los Lagos Region 33.3% 50.0% 92.9%Aysén Region 81.8% 81.0% 100%
Guanacaste Province 28.6% 50.0 50.0%
2015 2016 2017 2015 2016 2017
los lagosregion
guanacasteprovince
aysénregion
92.9%
50%
100%
standardsindex indicators / market presence / 202-2
contents indicators 90
Proportion of spending on local suppliers
purchases from local suppliers
chile
costa rica
Los Lagos Region 80.0% 82.0% 71.4%Aysén Region 1% 1.3% 0.5%
Guanacaste Province 83.0% 86.0% 90.0%
2015 2016 2017
2015 2016 2017
71.4%
90.0%
standardsindex indicators / procurement practices / 204-1
Los Lagos Region
contents indicators 91
Water withdrawal by source
total volume of water withdrawn
surface 157,608,328
surface 373,386,240
underground 404,830
underground 170,883
On the basis of the "Annual average flow" recorded by the DGA (General Water Directorate)
Based on a report sent by a government entity, with a consumption of cubic meters per second. The formula is: m3 *second x 3,600 x 24 x 365
Measurement of consumption using a hydrometer placed at the exit of the wells. The formula is: liters persecond x 3,600 x 24 x 365/100.
On the basis of the "Annual average flow" recorded by the DGA (General Water Directorate)
calculation
calculation
source
source
volume (m3/year)
volume (m3/year)
NOTESa) Only considers operational licenses b) Above ground does not distinguish between systems: (Permanent continuous-permanent discontinuous: Provisional continuous - provisional discontinuous). c) Underground may be consumption or production.
chile
costa rica
surface source
underground source
standardsindex indicators / water / 303-1
contents indicators 92
Water sources significantly affected by withdrawal of water
Considering the withdrawal of surface water, no water was significantly affected by the withdrawal, as a free quantity of "ecological flow" water was considered to maintain aquatic life.
The water used in the operation in Costa Rica comes from two sources, which are six wells authorized for potable water and the Senara canal for fish production. Neither of these two sources has been affected by the company's normal operations.
number of sources affected source
chile
costa rica
standardsindex indicators / water / 303-2
contents indicators 93
Recycled and reused water
chile
costa rica
peñaflor (metropolitan region)
cherquenco
chaicas
Reuse of effluents The reused water enable the volume of water to be maintained during a time of water deficit and the management of environmental and sanitary variables to improve. This same
system is being studied for implementation in other
company hatcheries.
Reuse of effluents
Recirculation technology
hatchery treatment method reused intotal percentageof water reused
All the water used in farms and in the plant is delivered to the irrigation canals after being treated, to be reused in rice and sugar cane crops.
The theoretical loss of water is 5% from natural evaporation.
The Chaicas hatchery was incorporated, which was acquired by Empresas AquaChile in 2017. and in contrast to the other hatcheries, is a recirculation hatchery.
2016
35%
70%
98%
2017
No operation in 2017
50%
98%
standardsindex indicators / water / 303-3
contents indicators 94
IUCN Red List species and national conservation list species with habitats in areasaffected by operations
chile
costa rica
common name
common name
scientific name
scientific name
uicn conservation status
uicn conservation status
rce category
rce category
Austral Gull Leucophaeus scoresbii Least concern Not classifiedFranklin Gull Leucophaeus pipixcan Least concern Not classifiedCahuil Gull Chroicopcephalus maculipennis Least concern Not classifiedDominican Gull Larus dominicanus Least concern Not classifiedNon flying Quetru Tachyeres pteneres Least concern Not classifiedHumboldt Penguin Spheniscus humbolti Vulnerable VulnerableImperial Cormorant Phalacrocorax atriceps Least concern Not classifiedLile Cormorant Phalacrocorax gaimardi Least concern Not classifiedYeco Cormorant Phalacrocorax brasilianus Least concern Not classifiedBlack Brow Albatross Thalassarche melanophrys Near threatened Not classifiedBlack-necked Swan Cygnus melancoryphus Least concern EndangeredTiuque bird Milvago chimango Least concern Not classified Huillín (river otter) Lontra provocax Endangered EndangeredChungungo (sea otter) Lontra felina Endangered VulnerableCommon Sea Lion Otaria flavescens Least concern Least concernChilean Dolphin Cephalorhynchus eutropia Least concern Vulnerable
Crocodile Crocodrylus acutus Vulnerable VulnerableJabirú Jabirú Mycteria Vulnerable Vulnerable
*Information is part of the Environment, Conservation and Biodiversity Management Plan. IUCN – International Union for the Conservation of Nature RCE (in Spanish) = Regulation for the Classification of Wild Species
standardsindex indicators / biodiversity / 304-4
contents indicators 95
Fish escapes (2017)
There were no fishescapes at AquaChilein 2017.
There were no fishescapes at Grupo ACIin 2017.
-
-
0
0
0
0
0
0
-
-
incident date
incident date
name of the species
name of the species
number of fish that escaped (after net recapture)
number of fish that escaped (after net recapture)
reasons identified for escape
reasons identified for escape
details of the mitigationstrategy/corrective measures
details of the mitigationstrategy/corrective measures
freshwater or seawater
freshwater or seawater
chile
costa rica
standardsindex indicators / biodiversity / gsi
contents indicators 96
Interactions with fauna (2017)
chile
costa rica
Accidental mortalities 0 0Intentional mortalities 0 0
Accidental mortalities 0 0Intentional mortalities 0 0
* CALCULATION METHOD:total number of interactions divided by the total number of farms from January to December each year.
Period January - December
birds mammals
birds mammals
(lontra provocax)
(cygnus melancoryphus)
Huillín
BlackNecked Swan
standardsindex indicators / biodiversity / gsi
contents indicators 97
Use of antibiotics
January-December 2016 2.74
January-December 2017 2.68
January-December 2016 0.17
January-December 2017 0.16
2015 2015
period periodnº of treatments nº of treatments
2016 20162017 2017
chile costa rica
* Number of treatments during complete production cycle.
Grams of antibiotics per tonne harvested in closed groups. Grams of antibiotics per tonne produced in closed groups.
* Number of treatments during complete production cycle.
2016*: report value last year was in kilograms (0.1007 kg)
use of antibiotics in aquachile salmon and sea trout use of antibiotics in tilapia
Atlantic Salmon 739 538 555Pacific Salmon 346 84 307Sea Trout 573 166 350Total 622 426 459
Tilapia 0.073 101 82
standardsindex indicators / environmental / gsi
contents indicators 98
Caligus count
chile
atlantic salmon
coho salmon
rainbow sea trout
Total average number of adult Caligus per month
Total average number ofadult Caligus per month
Total average number ofadult Caligus per month
1.32
0.00
1.29
2.19
0.00
1.41
2.97
0.03
1.80
2.78
0.03
1.59
2.39
0.02
1.28
4.00
0.05
0.28
3.00
0.05
0.43
2.27
0.08
0.69
2.34
0.04
0.77
2.58
0.07
1.17
2.38
0.03
1.26
2.84
0.09
1.17
jan feb mar apr may jun jul aug sep oct nov dec
jan feb mar apr may jun jul aug sep oct nov dec
jan feb mar apr may jun jul aug sep oct nov dec
Total average number of adults (mobile and gestating females) = 3
standardsindex indicators / animal welfare / gsi
contents indicators 99
Caligus treatments
Atlantic Salmon (Production) 10.55Coho Salmon (Production) 0Rainbow Sea Trout (Production) 0.88
Atlantic Salmon (Production) 13.45Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 1.76
Atlantic Salmon (Production) 8.55Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 1.38
Atlantic Salmon (Production) 0.14Coho Salmon (Production) 0Rainbow Sea Trout (Production) 0.1
Atlantic Salmon (Production) 0.29Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 0.06
Atlantic Salmon (Production) 0.19Coho Salmon (Production) 0.00Rainbow Sea Trout trout (Production) 0.05
2017
2016
species
species
species
species
species
species
g api per tonne
g api per tonne
g api per tonne
g api per tonne
g api per tonne
g api per tonne
medicinal bath treatments (original)
medicinal bath treatments (original)
medicinal bath treatments (surviving)
medicinal feed treatments (original)
medicinal feed treatments (original)
medicinal feed treatments(surviving)
chile
If the levels of caligus are close to the advised levels, the fish receive a treatment of authorized drugs, and it is important
to measure the amount used. The quantity of treatment used is calculated as a quantity of active pharmaceutical
ingredients (API) used (in grams) per tonne of produced fish (LWE).
* For 2016, we show the quantity of treatments in the production cycle (original), and the quantity for fish surviving the algal bloom and harvested for consumption (Surviving).
standardsindex indicators / animal welfare / gsi
contents indicators 100
Atlantic Salmon (Production) 13.59Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 4.98
Atlantic Salmon (Production) 13.00Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 2.70
Atlantic Salmon (Production) 7.90Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 3.00
Atlantic Salmon (Production) 0.20Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 0.10
Atlantic Salmon (Production) 8.30Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 2.10
Atlantic Salmon (Production) 12.90Coho Salmon (Production) 0.00Rainbow Sea Trout (Production) 5.00
2015
2014
2013
species
species
species
species
species
species
g api per tonne
g api per tonne
g api per tonne
g api per tonne
g api per tonne
g api per tonne
medicinal bath treatments (original)
medicinal feed treatments (original)
chile
Caligus treatments
standardsindex indicators / animal welfare / gsi
contents indicators 101
Non-medicinal methods
chile
Non-medicinal approaches can also be used to combat Caligus. Many of these
approaches are still in development, but it is expected that with time they may be used
regularly and may reduce the need for medicinal treatments.
No methods to report
No methods to report
No methods to report
Functional feed against sea lice YesTraps for sea lice Yes
Thermal treatments No(meaning Thermolicer or Optilicer)
2017
2016
2014
2015
2013
method
method
continuous use
continuous use
standardsindex indicators / animal welfare / gsi
contents indicators 102
Fish mortality The mortality of fish is a key measure that is used to assess the health of fish during production. We have chosen to measure mortality using a 12-month
rotating mortality rate. This measure calculates the mortality of the past 12 months (January to December) as a proportion of the estimated number of
fish at sea, in the last month of the year (adjusted for harvest and mortality).
chile costa rica
2017 4.85% 10.91% 4.10% 6.21%2016 7.02 (*) 6.52% 8.52% 5.13%2015 7.65% 5.87% 10.21% 4.44%2014 8.80% 4.30% 8.80% 1.27%2013 7.00% 5.60% 10.90% 0.51%
atlantic salmon coho salmon rainbow sea trout tilapia
12 monthsrotating mortality x 100
(Total no. of mortality at sea in the past 12 months - total no. of fish sacrificed because of disease of similar and that are not counted in harvest figures)
* CALCULATION FORMULA
(Closing no. of fish at sea + total no. of mortalities during the past 12 months + total no. of harvested fish in the past 12 months + total no. of fish sacrificed at sea)
(*) This value does not include the mortality generated by the HAB (Harmful Algal Bloom) that occurred in February and March 2016. Considering this event, the mortality rate was 19.06%.
standardsindex indicators / animal welfare / gsi
contents indicators 103
Water discharge by quality and destination
chile
hatcheries
plants
Measurement of continuous flow carried out with a
flowmeter
166,579,964
950,173
total volume discharged(m3/ year)
calculation method
costa rica
surface
underground Triangular landfill, flow capacity
Triangular landfill, flow capacity
Rice and sugar cane irrigation
Rice and sugar cane irrigation
calculation method
Man-made wetlands
Anaerobic and Aerobic treatment lagoons
treatment method reused intype of water discharged or reused
volume of water reused
(m3/ year)
354,716,930
162,339
standardsindex indicators / effluents and waste / 306-1
contents indicators 104
Waste by type and disposal method
chile
quantity (t)quantity (t) quantity (t)quantity (t) destinationdestination
20162016 20172017
Recycling 34,6712 35,276Waste landfill 6,874 10,198Hazardous waste landfill 541 591Total 42,087 46,065
Recycling 1,872.0 2,594.89Waste landfill s/i* 491.43Incineration (massive combustion of hazardous waste from medical and veterinary clinics)
0.062 0.169
Total 1,872 3,086
costa rica
We only work with authorized service companies with whom we manage waste. Additionally, revaluation and recycling take priority over final disposal.
* Data for 2016 was not supplied by the municipality, as the waste management system changed.
standardsindex indicators / effluents and waste / 306-2
contents indicators 105
Significant spills
0
0
0
0chile
costa rica
total number and volume of recorded significant spills
2016 2017
standardsindex indicators / effluents and waste / 306-3
contents indicators 106
chile
new hires turnover
New employee hires and employee turnover
NEW HIRES: employees that entered the organization for the first time. TURNOVER: employees that leave the organization voluntarily or because of dismissal, retirement or death.
* Calculation formula:
(Entries + Exits) / 2(Initial final average staf)
(Entries)(final average staf)
Rotation=
Hires =
x100
x100
2015 2016 2017 2015 2016 2017
Total 180 122 746
Total rate 4.2% 3.2% 19.9% 25.10% 28.2% 34.%
Age
Age under 30 85 64 366 39.40% 39.5% 55.5%
Between 30 and 50 85 49 299 20.00% 24.9% 27.1%
Over 50 10 9 81 12.70% 17.8% 21.6%
Sex
Women 48 28 341 22.60% 27.4% 34.4%
Men 132 94 405 26.70% 28.7% 33.8%
Region
Araucanía 3 5 3 20.60% 24.1% 29.3%
Los Ríos 2 0 0 4.50% 0.3% 0.6%
Los Lagos 126 95 687 25.00% 28.5% 35.4%
Aysén 43 21 53 31.10% 25.3% 23.3%
Metropolitan Region of Santiago 6 1 3 23.105 37.1% 29.2%
standardsindex indicators / employment / 401-1
contents indicators 107
New employee hires and employee turnover costa rica
2015 2016 2017 2015 2016 2017
Total 349 490 473 366 281 253
Total rate 37% 53% 52% 38% 42% 40%
Age
Age under 30 257 316 385 22.9% 26.9% 31.1%
Between 30 and 50 88 159 79 8.3% 14.3% 8.5%
Over 50 4 15 9 0.4% 1.0% 0.6%
Sex
Women 84 134 145 8.0% 10.5% 18.4%
Men 265 356 328 23.6% 31.7% 21.9%
Region
Cañas 266 381 397 23.5% 32.1% 32.9%
Bijagua 3 4 3 0.5% 0.4% 0.6%
Bagaces 30 34 38 2.6% 2.8% 3.2%
Liberia 22 30 9 2.3% 3.3% 0.9%
Abangares 17 36 23 1.7 3.2% 2.5%
Colorado 3 0 1 0.4% 0.1% 0.2%
Tilarán 8 5 2 0.6% 0.4% 0.1%
new hires turnover
standardsindex indicators / employment / 401-1
contents indicators 108
Parental leave
Note: in Costa Rica there is no right to leave for the father; Grupo ACI gives two days as a benefit. Grupo ACI has only recorded information about paternity leave since 2016.
2015 2016 2017 2015 2016 2017 2015 2016 2017 2015 2016 2017 2015 2016 2017
Total 45 107 73 45 107 73 60 120 91 94% 100% 94% 25% 43% 77%Women 44 104 73 45 104 73 59 117 91 94% 100% 96% 25% 44% 77%Men 1 3 0 1 3 0 1 3 0 100% 100% - - - -
2015 2016 2017 2015 2016 2017 2015 2016 2017 2015 2016 2017 2015 2016 2017
Total 15 26 5 15 26 5 15 26 5 100% 100% 100% 100% 100% 100%Women 15 12 5 15 12 5 15 12 5 100% 100% 100% 100% 100% 100%Men ND 14 2 ND 14 2 ND 14 2 ND 100% 100% ND 100% 100%
with rightto leave
with rightto leave
number of employees
number of employees
exercisedright
exercisedright
retention rate
retention rate
reincorporated into work
reincorporated into work
reincorporation rate
reincorporation rate
chile
costa rica
reincorporation into work after parental leave
Reincorporation rate: (reincorporated in 2017 thet began in 2017/ Quantity that exercised right to begin leave in 2017) *100% Retention rate: (reincorporated in 2017 thet began in 2017/ reincorporated in 2017 even though they started leave in 2016)*100%
Reincorporation rate= (70/73) *100% Retention rate= (70/91) *100%
Reincorporation rate= 96% Retention rate= 77%
standardsindex indicators / employment / 401-3
contents indicators 109
Workers representation in formal joint management-worker health and safety committees
percentage of workers with representation on formal joint management-worker health and safety committees
2016 20172015
chilecosta rica
70% 70% 88%
2.34% 2.23% 2.80%
standardsindex indicators / occupational health and safety / 403-1
contents indicators 110
chile
costa rica
men
men
women
women
Types of injury and rates of injury, occupational diseases, lost days and absenteeism,and number of work-related fatalities.
3.54
0.12
54.14
1
1.85
0.84
8.4
1
Rate of accidents with injuries
Rate of occupational illnesses
Rate of missed days
Fatal victims at work
Rate of accidents with injuries
Rate of occupational illnesses
Rate of missed days
Fatal victims at work
indicator
indicator
calculation formula
calculation formula
(No. of accidents in the year x 100) / average workers in the year
(No. of illnesses in the year x 100) / average workers in the year
(No. of missed days in the year x 100) / average workers in the year
(Considers external employees and workers)
(No. of accidents in the year x 100) / average workers in the year
(No. of illnesses in the year x 100) / average workers in the year
(No. of missed days in the year x 100) / average workers in the year
(Considers external employees and workers)
2.51
0
49.82
0
4.42
0.63
35.37
0
2.47
0.12
41.65
0
1.34
0.67
6.71
0
2.81
0.23
52.62
0
0.94
0.94
4.24
0
2015
2015
2016
2016
2016
2016
2017
2017
2017
2017
2015
2015
2.47
0.12
41.65
2
0.92
0.00
5.22
0
3.49
0.58
48.14
0
1.13
0.85
5.07
0
standardsindex indicators / occupational health and safety / 403-2
contents indicators 111
Rate of absence
January - December 11.43
January - December 0.16
January - December 3.7
January - December 2.9
chile
chile
costa rica
costa rica
period
period
period
period
rate of injuries with lost time
rate of absence
rate of injuries with lost time
rate of absence
*FORMULA: (Total number of injuries with lost time / Total number of hours worked) x 1.000.000
*FORMULA: (Total number of days of absence / total number of days of work) * 100
Rate of injuries with lost time
standardsindex indicators / occupational health and safety / gsi sso
contents indicators 112
work category women men women men women men
work category women men women men women men
chile
costa rica
2015
2015
2016
2016
2017
2017
Average hours of training per year per employee
average annual hours of training per employee
Executive 6 18 9.0 6.5 8.0 9.4Professional 9.3 14.5 16.5 17.8 12.9 14.0Middle management 15 14.5 19.0 15.4 9.2 9.3Administrative 12.2 15.7 32.9 20.9 16.7 16.3Technical 9.2 9.2 12.4 12.2 20.0 11.9Operational 6.4 8.6 6.5 7.5 8.6 8.9Total 7.5 10 9.5 10.4 9.0 9.8
Executive 0.0 0.0 0.0 0.0 0.0 0.0Professional 0.0 0.0 0.0 0.0 4.3 0.0Middle management 4.3 1.2 0.0 0.0 5.0 5.0Administrative 1.4 2.4 12.4 11.9 5.0 5.0Technical 0.0 0.0 0.0 0.0 0.0 0.0Operational 8.5 4.2 7.7 15.6 12.0 12.0Total 14.1 7.7 20.1 27.5 26.3 22.0
* CALCULATION FORMULA: Men hours of training = Total hours of training / Number of trained people
standardsindex indicators / training and education / 404-1
contents indicators 113
Percentage of employees receiving regular performance and careerdevelopment reviews
costa rica
costa rica
Operational workers
Total 0 745 793Women 100% 100%Men 100% 100%AdministrativeTotal 0 163 100Women 100% 0%Men 100% 0%ExecutivesTotal 0 6 4Women 100% 0%Men 100% 0%
chile
chile
2015 20152016 20162017 2017
Operational workers 326 868 623
Total 44.05% 77.85% 64.76%Women 14.4% 41.71% 15.73%Men 85.6% 58.3% 84%Administrative 371 243 339Total 50.13% 21.7% 35.24%Women 70.6% 36.6% 30.68Men 29.4% 63.37% 69.32%Executives 43 4 -Total 5.82% 0.36% -Women 16.2% 100% -Men 83.8% 0% -
Note: in 2015. general performance assessments were not implemented; nevertheless, the operational staff has their daily and weekly metrics.
2017
64.76%2017
100%
standardsindex indicators / training and education / 404-3
contents indicators 114
work category araucanía los lagos aysén total araucanía los lagos aysén total
work category total total
chile
costa rica
region region2016 2017
Ratio of basic salary and remuneration of women to men
Executive n/a 1.8 n/a 1.8 n/a 0.5 n/a 0.6Administrative 1.0 1.4 1.7 1.4 1.0 0.7 0.6 0.8Technical 1.2 1.3 1.5 1.3 0.8 0.8 0.7 0.8Operational workers 0.8 1.1 1.2 1.0 1.3 0.9 0.9 1.0Total 1.0 1.3 1.5 1.4 1.0 0.8 0.7 0.8
Executive 1.0 1.0 Administrative 1.0 1.0Technical 1.0 1.0Operational workers 1.0 1.0Total 1.0 1.0
n/a Does not apply (women do not hold these positions).
Note: Basic salaries of men and women are equal for equal positions.
X Basic Salary MenX Basic Salary Women
SB Relation=
standardsindex indicators / diversity and equal opportunity / 405-2
contents indicators 115
general disclosures
GRI content index
GRI 102 General Diclosures Organizational profile 102-1 Name of the organization 6 102-2 Activities, brands, products, and services 6, 21 102-3 Location of headquarters 9 102-4 Location of operations 33, 34 102-5 Ownership and legal form 9 102-6 Markets served 23, 24 102-7 Scale of the organization 6 102-8 Information on employees and other workers 83, 84, 85 102-9 Supply chain 7 102-10 Significant changes to the organization and its supply chain 7 102-11 Precautionary Principle or approach 16 102-12 External initiatives 13 102-13 Membership of associations 13 Strategy 102-14 Statement from senior decision-maker 4,5 Ethics and integrity 102-16 Values, principles, standards, and norms of behavior 60 Governance 102-18 Governance structure 9 Stakeholder engagement 102-40 List of stakeholder groups 80 102-41 Collective bargaining agreements 86 102-42 Identifying and selecting stakeholders 80 102-43 Approach to stakeholder engagement 80 102-44 Key topics and concerns raised 78, 80
gri standards content page
standardsindex indicators / index gri
contents indicators 116
GRI 102 General Diclosures Reporting practice 102-45 Entities included in the consolidated financial statements 7 102-46 Defining report content and topic Boundaries 76, 79 102-47 List of material topics 14, 15, 16 102-48 Restatements of information no 102-49 Changes in reporting no 102-50 Reporting period 75 102-51 Date of most recent report 75 102-52 Reporting cycle 75 102-53 Contact point for questions regarding the report 75 102-54 Claims of reporting in accordance with the GRI Standards 75 102-55 GRI content index 115 102-56 External assurance 120
MANAGEMENT APPROACH GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 16 103-2 The management approach and its components 8 103-3 Evaluation of the management approach 87 GRI 201: Economic performance 201-1 Direct economic value generated and distributed 87 MARKET PRESENCE GRI 202: Market presence 103-1 Explanation of the material topic and its Boundary 65 103-2 The management approach and its components 67 103-3 Evaluation of the management approach 69 to 73 GRI 202: Market presence 202-1 Ratios of standard entry level wage by gender compared to local minimum wage 88 202-2 Proportion of senior management hired from the local community 89 PROCUREMENT PRACTICES GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 65 103-2 The management approach and its components 66 103-3 Evaluation of the management approach 65 GRI 204: Procurement practices 204-1 Proportion of spending on local suppliers 90
general disclosures
economic standards
gri standards content page
standardsindex indicators / index gri
contents indicators 117
WATER GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 15 103-2 The management approach and its components 42 103-3 Evaluation of the management approach 44, 45 WATER GRI 303: Water 303-1 Water withdrawal by source 91 303-2 Water sources significantly affected by withdrawal of water 42, 92 303-3 Water recycled and reused 93 BIODIVERSITY GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 15 103-2 The management approach and its components 52 103-3 Evaluation of the management approach 52, 53 GRI 304: Biodiversity 304-2 Significant impacts of activities, products, and services on biodiversity n.a. 304-4 IUCN Red List species and national conservation list species with habitats in areas affected 94 by operations EFFLUENTS AND WASTE GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 15 103-2 The management approach and its components 47 103-3 Evaluation of the management approach 36 GRI 306: Effluents and waste 306-1 Water discharge by quality and destination 103 306-2 Waste by type and disposal method 104 306-3 Significant spills 105 ENVIORNMENTAL COMPLIANCE GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14 103-2 The management approach and its components 35 103-3 Evaluation of the management approach 36, 63 GRI 307: Environmental compliance 307-1 Non-compliance with environmental laws and regulations 63
environmental standards
gri standards content page
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EMPLOYMENT GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14 103-2 The management approach and its components 68 103-3 Evaluation of the management approach 65 GRI 401: Employment 401-1 New employee hires and employee turnover 106 401-3 Parental leave 108 OCCUPATIONAL HEALTH AND SAFETY GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14 103-2 The management approach and its components 55 103-3 Evaluation of the management approach 58 GRI 403: Occupational health and safety 403-1 Workers representation in formal joint management-worker health and safety committees 109 403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities 110 TRAINING AND EDUCATION GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14 103-2 The management approach and its components 68 103-3 Evaluation of the management approach 68 GRI 404: Training and education 404-1 Average hours of training per year per employee 112 404-3 Percentage of employees receiving regular performance and career development reviews 113 DIVERSITY AND EQUAL OPPORTUNITY GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 66 103-2 The management approach and its components 66 103-3 Evaluation of the management approach 67 GRI 405: Diversity and equal opportunity 405-2 Ratio of basic salary and remuneration of women to men 114 CUSTOMER HEALTH AND SAFETY GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14 103-2 The management approach and its components 26 103-3 Evaluation of the management approach 29, 35, 36
social standards
gri standards content page
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gri standards content page
MARKETING AND LABELING
GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 28 103-2 The management approach and its components 28 103-3 Evaluation of the management approach 28 GRI 417: Marketing and labeling 417-1 Requirements for product and service information and labeling 28 417-2 Incidents of non-compliance concerning product and service information and labeling 63 SOCIOECONOMIC COMPLIANCE
GRI 103: Management approach 2017 103-1 Explanation of the material topic and its Boundary 14
103-2 The management approach and its components 60
103-3 Evaluation of the management approach 63
GRI 419: Socioeconomic compliance 419-1 Non-compliance with laws and regulations in the social and economic area 63
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independent auditor’s report
INDEPENDENT REVISION REPORT OF
AQUACHILE SUSTAINABILITY REPORT 2017
Hereby, you can find the outcomes of the revision of AQUACHILE
Sustainability Report 2017 according to the following aspects:
SCOPE
Limited security revision of the contents and indicators’ adaptation of the
2017 Sustainability Report according to the GRI Standards, related to the
organizational profile and material indicators arisen from the materiality
process developed by the Company following the GRI Standards related to
economic, social and environmental dimensions.
STANDARDS AND ASSURANCE PROCESS
We have carried out our task according the guidelines of the International
Standard on Assurance Engagements Other than Audits or Reviews of
Historical Financial Information (ISAE 3000) issued by the International
Auditing and Assurance Standard Board (IAASB) of the International
Federation of Accountants (IFAC).
Our review has consisted in an enquiring process to different units and
management areas of Aquachile, which have been involved in the developing
process of the report, as well as in the application of analytic procedures and
checking tests, which are described in the following items:
sustainability report 2017 / external assurance
Deloitte Advisory SpA
Rosario Norte 407
Las Condes, Santiago
Chile
Fono: (56) 227 297 000
Fax: (56) 223 749 177
www.deloitte.cl
Meeting with the head of certifications Cristian Vargas and other key
informants of the report in the city of Puerto Montt.
Analysis of the adaptation of the 2017 Sustainability Report’s contents to
the GRI Standards: Core option, and the review of the indicators included
in the report in order to verify that they are aligned with the established
protocols in the standard. We also check whether the character of not
applicable or not material indicators is justified.
Verification, through checking tests of quantitative and qualitative
information according to the GRI Standards indicators included in the 2017
report, and its adequate gathering from the data provided by Aquachile
information sources.
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independent auditor’s reportCONCLUSIONS
The assurance process was based in the indicators established in the materiality process carried out
by Aquachile. Once those indicators were identified, prioritized and validated they were included in the
report. The indicators are indicated in the following table, making a difference between the indicators
verified for Chile and Costa Rica:
Regarding the verified indicators, we can say that has not revealed any attention that causes us to
believe that the Sustainability Report 2017 AQUACHILE has not been prepared in accordance with the
GRI Standards in those areas identified in the scope.
AQUACHILE DIRECTION AND DELOITTE RESPONSIBILITIES
The preparation of the 2017 Sustainability Report as well as its content is under Aquachile responsibility,
which is in charge of the definition, adaptation and maintenance of the management and internal
control systems from which the information is obtained.
Our responsibility is to emit an independent report based on the applied procedures in our review.
This report has been prepared exclusively by Aquachile interest, in accordance with the terms
established in the Engagement Letter.
102-1
102-2
102-3
102-4
102-5
102-6
102-7
102-8
102-1
102-2
102-3
102-4
102-5
102-6
102-7
102-8
102-9
102-10
102-11
102-12
102-13
103-1
103-2
103-3
102-9
102-10
102-11
102-12
102-13
103-1
103-2
103-3
102-14
102-16
102-18
102-40
102-41
102-42
102-43
102-44
102-14
102-16
102-18
102-41
102-45
102-50
102-51
102-52
102-45
102-46
102-47
102-50
102-51
102-52
102-53
102-54
102-53
102-54
102-55
102-56
202-1
202-2
204-1
303-3
102-55
102-56
202-1
202-2
204-1
303-1
303-2
303-3
304-4
306-3
401-1
401-3
304-4
306-2
306-3
306-1
401-1
401-3
403-1
403-2
404-1
404-3
405-2
chile costa rica
We have developed our work according to the Independence norms established in the Code of
Ethics of the IFAC.
The conclusions of the verification made by Deloitte go for the last version of the 2017
Aquachile Sustainability Report received on April 20, 2018.
The scope of a limited security revision is essentially inferior to a reasonable audit or security
revision, thus, we do not give any audit opinion about the 2017 Aquachile Sustainability Report.
fernando gazianoPartner
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independent auditor’s report
Independent Auditor’s Report on the Sustainability Reporting Indicators of
the Global Salmon Initiative (GSI) 2017.
SCOPE
In this report, you will find the outcomes of the revision of the Sustainability
Report indicators of Global Salmon Initiative (GSI) 2017. The Report is the
responsibility of and has been approved by the management of AquaChile.
Our responsibility is to draw a conclusion based on our review.
STANDARDS AND ASSURANCE PROCESS
We have based our work on the international standard ISAE 3000 “Assurance
Engagements other than Audits or Reviews of Historical Financial
Information”, issued by the International Auditing and Assurance Standards
Board (IAASB) of the International Federation of Accountants (IFAC).
Our revision work consisted on requesting processes from different units and
management areas, which have been involved in the development process of
the report, as well as in the application of analytic procedures and audit tests
which are described below:
CONCLUSIONS
There is no evidence to suggest that the Global Salmon Initiative (GSI)
2017 Sustainability Reporting Indicators have not been prepared in
accordance with international standards of implementation.
There is no evidence to suggest that the information provided about
the Global Salmon Initiative (GSI) 2017 Sustainability Report Indicators
contains significant errors.
Face-to-face meetings with professionals representing the areas related
to the implementation of each of the Indicators of the Sustainability
Report of the GSI.
Receipt of the consolidated indicators and calculation tools for each of
these, folders with information and evidence about the data that were
considered for calculation, the first delivery was made on February 2018.
122
Review of consistency and coherence of calculations and unit conversions
for each of the indicators.
Petition and receipt of uncovered evidence in the verification process of
the 2017 Sustainability Report Indicators.
Establishment of conclusions, limitations and recommendations
associated with the process.
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RESPONSIBILITIES OF AQUACHILE AND DELOITTE
The preparation of the Sustainability Reporting Indicators of the Global Salmon Initiative (GSI) 2017, as
well as the content, is the responsibility of AquaChile, which is also responsible for defining, adapting
and maintaining the internal management and control systems to obtain the information.
Our responsibility is to issue an independent report based on the procedures applied in our review.
This report has been prepared solely in the interest of AquaChile, according to the terms established
in the Engagement Letter. We do not assume any liability to third parties other than the Company's
Management.
The verification findings made by Deloitte are valid for the Global Salmon Initiative (GSI) 2017
Sustainability Report Indicators.
We have done our work in accordance with the standards of independence required by the Code of
Ethics of the International Federation of Accountants (IFAC).
We believe that our work provides an appropriate basis for us to provide a conclusion with a limited
level of safety in the respective subject areas. In this context, less guarantee is obtained than would be
the case if an audit-level (financial) work had been carried out.
Sincerely,
fernando gazianoPartner
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Empresas AquaChile Sustainability Report 2017Publication an consultancy in GRI Standards / Alka Partners Design / Porta4 Design Studio
Special thanks to:Agustín UgaldeConstanza AguirrebeñaCristian VargasRodolfo Alvarado
And to the whole Aquachile team for their willingness to provide information and review the data presented on this report.