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Sustainment Toolkit - Amazon S3 ... 2016/04/27  · THE SUSTAINMENT TOOLKIT In addition to having access to the Sustainment Roadmap and Diagnostic Tool, AchieveGlobal customers have

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  • Sustainment Toolkit

    Version 1.0 May 2013

  • © 2013 AchieveGlobal, Inc. SUSTAINMENT TOOLKIT ii

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  • © 2013 AchieveGlobal, Inc. SUSTAINMENT TOOLKIT iii

    TABLE OF CONTENTS

    INTRODUCTION ....................................................................................................................................................................................................... 1

    A Roadmap to Sustained Behavior Change ..................................................................................................................................................... 1

    Developing a Sustainment Strategy ................................................................................................................................................................ 2

    The Sustainment Toolkit ................................................................................................................................................................................. 2

    Additional Support From AchieveGlobal ........................................................................................................................................................ 2

    READY

    DEMONSTRATE ORGANIZATIONAL COMMITMENT ................................................................................................................................................ 3

    Tip Sheet: Leader Involvement ....................................................................................................................................................................... 4

    Tip Sheet: Chartering an Executive Steering Committee ................................................................................................................................ 5

    Worksheet: Developing Key Talking Points/Messages ................................................................................................................................... 6

    Sample: Communication Plan ......................................................................................................................................................................... 7

    ENGAGE AND EQUIP MANAGERS ............................................................................................................................................................................ 8

    Tip Sheet: Summary: Engaging and Equipping Managers ............................................................................................................................... 9

    Tip Sheet: Training Managers on Their Role ................................................................................................................................................. 11

    Sample: Manager Sustainment Checklist ..................................................................................................................................................... 12

    FOSTER LEARNER MOTIVATION ............................................................................................................................................................................ 13

    Tip Sheet: Fostering Learning Motivation ..................................................................................................................................................... 14

    Template: Manager/Learner Pre-Training Meeting Guide ........................................................................................................................... 15

    Template: Learner Goal-Setting Tool ............................................................................................................................................................ 16

    Sample: Training Preparedness Survey ......................................................................................................................................................... 17

    LEARN

    MAINTAIN AN ENVIRONMENT THAT FOSTERS LEARNING ................................................................................................................................... 18

    Tip Sheet: Preparing a Training Session Kickoff ............................................................................................................................................ 19

    Sample: Suggested Training Ground Rules ................................................................................................................................................... 20

    OPTIMIZE THE INDIVIDUAL LEARNING EXPERIENCE ............................................................................................................................................. 21

    Tip Sheet: Suggestions for Optimizing the Learning Experience .................................................................................................................. 22

    Tip Sheet: Selecting a Trainer ....................................................................................................................................................................... 23

    Tip Sheet: Prerequisites for Blended Learning Success ................................................................................................................................ 25

    Template: 3 x 4 Action Plan .......................................................................................................................................................................... 26

  • © 2013 AchieveGlobal, Inc. SUSTAINMENT TOOLKIT iv

    TRANSFER

    ENSURE THE WORK ENVIRONMENT SUPPORTS TRANSFER ................................................................................................................................. 27

    Tip Sheet: Suggestions for Keeping Messaging Visible ................................................................................................................................. 28

    Tip Sheet: Ideas for Celebrating Success ...................................................................................................................................................... 29

    INSTITUTE TARGETED COACHING LINKED TO THE LEARNING .............................................................................................................................. 30

    Template: Post-Training Debrief Suggestions for Managers ........................................................................................................................ 31

    Sample: Post-Training Coaching Guide for Managers .................................................................................................................................. 32

    GIVE LEARNERS OTJ OPPORTUNITIES TO PRACTICE SKILLS AND RECEIVE FEEDBACK .......................................................................................... 33

    Tip Sheet: How to Set Up an Observation .................................................................................................................................................... 34

    Sample: Post-Training Observer Checklist .................................................................................................................................................... 36

    Tip Sheet: Setting Up a Peer Practice Program ............................................................................................................................................. 37

    UTILIZE REINFORCEMENTS AND REFRESHERS LINKED TO GAPS .......................................................................................................................... 38

    Tip Sheet: Setting Up a Reinforcement Program .......................................................................................................................................... 39

    Template: Team Skills Tracking Form ........................................................................................................................................................... 40

    Tip Sheet: Guide to Common AchieveGlobal Reinforcement Tools ............................................................................................................. 41

    SUSTAIN

    EMBED LEARNING INTO ORGANIZATIONAL SYSTEMS .......................................................................................................................................... 42

    Checklist: Systems, Tools, and Process Scan ................................................................................................................................................. 43

    PROVIDE LEARNERS WITH JUST-IN-TIME AND INFORMAL TOOLS ........................................................................................................................ 45

    Tip Sheet: Guide to Common AchieveGlobal Just-in-Time and Informal Tools ............................................................................................