Sutton Local LCA Presentation Local LC… · Sutton Local LCA Report February 2014 Prepared by Ipsos MORI This work was carried out in accordance with the requirements of the international

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Sutton Residents’ Survey 2013

Version 1 | Internal Use Only© Ipsos MORI

Version 1

Sutton Residents’ Survey 2013

Sutton Local LCA Report

February 2014

Prepared by Ipsos MORI

This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252:2006 and with the Ipsos MORI Terms

and Conditions which can be found here

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Background and methodology

§ This summary presents the findings from the 2013 Sutton Residents’ Survey for the Sutton Local Local Committee Area. The survey was conducted by independent researchers Ipsos MORI on behalf of Sutton Council.

§ The purpose of the survey is to provide robust measures of residents’ perceptions of where they live, Council services, communication with the Council and community engagement.

§ The survey was carried out with a representative sample of 1,031 residents across the Borough aged 16+, between 11 October and 17


residents across the Borough aged 16+, between 11 October and 17 November 2013.

§ The results for Sutton Local are based on 184 interviews with residents living in the LCA. This relatively low base size means results presented in this report should be treated with a degree of caution.

§ A detailed breakdown of results for all questions, including demographic and attitudinal crossbreaks, is provided via the main report, full data tables and topline documents (available separately).

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Satisfaction with

the local area


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Q3. Overall, how satisfied or dissatisfied are you with your local area as a

place to live?

Most residents in Sutton Local are satisfied with the local area as

a place to live, in line with the Borough average

96%

94%

Carshalton & Clockhouse

Beddington & Wallington

Cheam North & Worcester

LCAs - % very/ fairly

satisfied

33%

7%Very satisfied

Neither/ nor

Fairly dissatisfied (4%)Very dissatisfied (1%)




Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Where a figure is circled this

denotes a significant difference to the Sutton average

91%

90%

89%

88%

91%

Cheam North & Worcester Park

Sutton South, Cheam and Belmont

Sutton Local

St Helier, the Wrythe & Wandle Valley

Sutton

Satisfied 89%

Dissatisfied 4%

57%

Fairly satisfied


Park

Sutton South, Cheam &

Belmont

Sutton Local

St Helier, the Wrythe &

Wandle Valley

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5

20%

13%

Sutton Local


Q4. On the whole, do you think that over the past two years this area has got

better or worse to live in, or haven’t things changed much?

One in five residents in Sutton Local believes their local area has got better

in the past two years – significantly more than across the Borough

LCAs - % got better

Sutton Local

St Helier, the Wrythe & Wandle

Valley

20%9%

Area has got betterHas lived here less than

two years

Don’t know (2%)


13%

12%

9%

8%

12%



Sutton South, Cheam & Belmont


Sutton



Better 20%

Worse 19%



Sutton South, Cheam & Belmont

Cheam North and Worcester

Park

19%

49%Area has got

worseArea has not

changed much

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When prompted, it is road and pavement repairs, clean streets and activities for

teenagers which residents are most likely to say need improving in the local area

Q1/2. From this list, which four or five, if any, would you say are most important

in making somewhere a good place to live/ most need improving in this

local area? [PROMPTED]

26

26

25

22

20

19

14

30

11

23

47

Road and pavement repairs

Clean streets

Activities for teenagers

Affordable decent housing

Health services

Job prospects

% Most need improving

% Most important


Base: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Top 14 issues most in need

of improvement shown.Source: Ipsos MORI

19

18

17

16

15

14

13

12

10

24

9

50

8

30

7

14

21

44

Job prospects

Level of traffic congestion

The level of crime

Wave levels/cost of living

Shopping facilities

Community activities

Sports and leisure facilities

Parks and open spaces

Public transport

Encouragingly, there are a

number of things that

residents think are important

to making somewhere a good

place to live, but which don’t

necessarily need improving,

e.g. public transport and the

level of crime

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Compared to other LCAs, residents in Sutton Local are more likely to

feel that clean streets and health services are in need of improvement

Taking the top 8 things that residents across Sutton say most need

improvement and looking at the results by LCA show some differences…

Sutton

Overall

(n=1,031)

%

Sutton Local

(n=184)

%

Carshalton

and

Clockhouse

(n=108)

%

Beddington

and

Wallington

(n=218)

%

Cheam North

and Worcester

Park

(n=170)

%

Sutton South,

Cheam and

Belmont

(n=185)

%

St Helier, the

Wrythe and

Wandle

Valley

(n=166) %

Road and

pavement

repairs29 26 39 29 31 25 24

Traffic

congestion 27 18 33 31 39 22 23


Base: All residents (1,031) Sutton Residents’ Survey. LCA base sizes in brackets. Fieldwork Dates 11th October to 17th November

2013. Where a figure is circled this denotes a significant difference to the Sutton average Source: Ipsos MORI

Activities for

teenagers 26 25 29 30 21 20 33

Affordable

decent

housing19 22 20 19 17 20 15

Clean

streets 18 26 24 17 17 9 21

Job

prospects 18 19 16 18 21 17 17

Level of

crime 18 17 18 18 13 17 22

Health

services 14 20 8 9 18 17 11

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When asked about environmental issues, half of residents in Sutton Local believe

parking to be a problem in their local area, followed closely by dog fouling…

Q44/45. Which of the following, if any, are problems in your local area? And

which one or two are of most concern to you? [PROMPTED]

(n = 913)

50

45

29

27

21

37

25

15

17

6

Parking

Dog fouling

Litter

Speeding traffic

Congestion


Base: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013 Source: Ipsos MORI

17

16

14

14

8

5

5

6

6

1

9

5

2

1

1

Fly tipping

Weeds

Vandalism

Noise pollution

Graffiti

Abandoned Vehicles

Air Pollution

% Problem in local area

% Most concern to you

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Like the wider Borough, almost all residents in Sutton Local feel safe

during the day and most feel safe after dark

Q55/56. How safe do you feel walking outside in this neighbourhood alone in the

day time/after dark?

During day… After dark…

A bit unsafe (3%)

Very unsafe (1%)

Don’t know (0%)

16%

2%7% Very safe

Very unsafe (2%)Never go out

Don’t know (0%)


Base: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013

LCA Sutton overall

Safe 96% 97%

Unsafe 4% 2%

Source: Ipsos MORI

LCA Sutton overall

Safe 67% 71%

Unsafe 26% 23%

52%44% Very safeFairly safe

51%

24%

Fairly safe

A bit unsafe

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Q57-66. And now could you tell me how worried you are, if at all, about being

the victim of each of these crimes in the area?

Residents in Sutton Local are less likely to be worried about burglary than

Borough residents overall, but they are more likely to fear racist attacks or racial

harassment

9

12

10

36

28

27

46

49

51

7

10

10

2

1

2

Anti-social behaviour

Burglary

Robbery in the street

% Very worried % Fairly worried % Not very worried

% Not at all worried % Don't know

% Very/fairly worried

Sutton Local Sutton

Overall

45 41

40 48

37 33


Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013.

Where a figure is circled this denotes a significant difference to the Sutton average

5

6

7

7

7

6

9

30

29

26

22

21

15

12

50

50

54

52

54

58

57

12

13

13

15

16

18

20

3

2

1

4

2

2

3

Theft

Vandalism

Doorstep crime

Theft of car

Some other form of attack

Rape/sexual assault

Racist attacks/racial …

36 35

35 35

32 32

29 32

28 24

22 20

21 16Racist attacks/ racial

harassment

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Satisfaction with

Sutton Council


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Q27. Taking everything into account, how satisfied or dissatisfied are you with

the way Sutton Council runs things?

The majority of residents in Sutton Local are satisfied with the way

Sutton Council runs things, in line with the Borough average

78%

78%

77%




LCAs - % very/ fairly

satisfied

16%

17%

7%

Very satisfied

Neither /nor

Fairly dissatisfied

Don’t know (1%)Very dissatisfied

(3%)


Wandle Valley


Park



Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Comparator data is drawn from

Ipsos MORI’s national Capibus data.

77%

75%

73%

76%

44%



Sutton (LCA)

Sutton

National (2013)

Satisfied 73%

Dissatisfied 10%

57%

17%

Fairly satisfied


Belmont


Sutton Local

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Q5-11. I would like you to tell me how satisfied or dissatisfied you are with the

quality of each of these in your local area?

Amongst universal services, residents in Sutton Local are less satisfied

and more dissatisfied with parking than Borough residents overall.

34

34

19

52

50

53

7

8

11

5

7

12

1

1

5

1

2

*

Refuse collection

Recycling

Street cleaning

% Very satisfied % Fairly satisfied% Neither % Fairly dissatisfied% Very dissatisfied % DK / No opinion

% Satisfied

Sutton

Local

Sutton

Overall

86 88

83 85

72 76


Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013.

Where a figure is circled this denotes a significant difference to the Sutton average

19

19

12

8

7

53

52

44

47

27

11

15

16

22

17

12

10

18

16

25

5

3

8

5

16

*

2

2

7

Street cleaning

Street lighting

Road maintenance

Pavement maintenance

Parking

72 76

72 82

56 55

55 60

34 45

Active dissatisfaction is 41% compared

to 34% for the Borough as a whole

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Few differences between LCAs on how well informed residents feel about

how council tax is spent and the services and benefits provided

Q30/29. Overall, how well informed do you feel Sutton Council keeps you about

the services and benefits it provides/ do you feel about how your council tax is

spent?

44 4848 43

51 46

42 4742 48


Base: All residents (1,031) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Where a figure is circled this denotes a

significant difference to the Sutton average Source: Ipsos MORI

47 43

55 40

51 46

50 46

49 44

59 37

46 49

53 46

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Fewer agree than disagree that they can influence Council-run

services within the local area

52%

45%


Sutton (LCA)

LCAs - % definitely/ tend to

agree

Q50. To what extent do you agree or disagree that you can influence

Council-run services within your local area?


Belmont

Sutton Local

5%

40%

6%

7%

Definitely agree

Definitely disagree

Don’t know




43%

43%

40%

37%

44%





Sutton

Agree 45%

Disagree 48%




Park


Wandle Valley

40%

41%Tend to

agreeTend to disagree

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Health and Fitness


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Comparatively fewer residents in Sutton Local say they are fit or very fit,

with most regarding their present fitness level as average

46%

40%

40%




LCAs - % very fit/ fit

Q68. What do you consider to be your present fitness level?


Belmont



Valley

9%

19%

7%

Very fitVery unfit (3%)

Unfit

Fit

Don’t know (1%)


Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Where a figure is

circled this denotes a significant difference to the Sutton average

40%

39%

33%

28%

38%

Valley



Sutton (LCA)

Sutton

Very fit / Fit 28%

Very unfit / unfit 10%

Valley


Park


Sutton Local

62%

Average

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However, almost three in five in Sutton Local say they do sport or

exercise frequently, in line with the Borough average

63%

61%



Sutton South, Cheam and

LCAs - % at least 2-3 times per week

Q69. In the past 12 months, how frequently have you taken part in any sport or exercise-

related activity (e.g. walking briskly, cycling, swimming, keep fit/ aerobics, team

sports, individual sports) for at least 30 minutes continuously?


Valley



18%

5%

12%Less often than once a

month

At least once day

At least once month

Never

Don’t know (2%)


Source: Ipsos MORIBase: All residents in Sutton Local (184) Sutton Residents’ Survey. Fieldwork Dates 11th October to 17th November 2013. Where a figure is

circled this denotes a significant difference to the Sutton average

60%

59%

55%

48%

58%


Sutton (LCA)



Sutton


Belmont

Sutton Local


Park


14%

27%

14%

4%

4%

2-3 times a week

4-6 times a

week

At least once a week

At least once a

fortnight

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Conclusions and looking ahead

§ Against a difficult economic backdrop and unprecedented cuts, results show Sutton remains a resilient Borough and continues to perform well. Generally speaking, the Sutton Local LCA is performing in line with the wider Borough on most key measures.

§ The vast majority (89%) of Sutton Local residents are satisfied with their local area as a place to live. One in five residents in Sutton Local believe that the local area is improving – significantly higher than for the Borough overall (where it is 12%).

§ The results point to some specific local issues which the Council should look to address, including road and pavement repairs, clean streets and activities for teenagers. Dog fouling also appears to be an environmental issue of concern.

§ Parking appears to be a significant problem in the LCA. Half of residents cite is as an environmental issue locally, whilst two in five express active dissatisfaction with the Council’s parking service (higher than elsewhere in the Borough). It could be that Sutton Local’s central location is a factor


(higher than elsewhere in the Borough). It could be that Sutton Local’s central location is a factor here, but are residents aware that parking in Sutton is the cheapest in London, and could this help to change attitudes?

§ On key corporate measures Sutton LCA performs in line with the Borough average: satisfaction levels with the Council remain high (73% satisfied). However, less than half of residents feel informed about the Council’s services and benefits, and only a minority (45%) agree that they can influence Council-run services. Improving these figures will be a challenge for the rest of the Borough as well as Sutton Local.

§ Comparatively fewer residents in Sutton Local say they are fit or very fit, with most regarding their present fitness levels as average. This seems slightly at odds with the findings for the amount of exercise residents say they do, which is in line with the Borough average. What else could be driving lower levels of self-reported fitness?

§ Full report available at: www.sutton.gov.uk/residentssurvey

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Documents

Sutton Local LCA Presentation Local LC… · Sutton Local LCA Report February 2014 Prepared by Ipsos MORI This work was carried out in accordance with the requirements of the international