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Suzy McNeillyCouncil on Aging & Human Services, Colfax, WA
The 4Rs of Volunteers
Recruiting RetentionRecognition (Minimizing) Risks
Successfully Managing Volunteers while Minimizing Risks
Who are your Volunteers?
Traditional Volunteers vs
New Breed of Volunteers
What does it mean to volunteer?
•Citizenship •Philanthropy
•Respect •Responsibility •Caring •Justice & Fairness
Volunteer Core Values
Volunteer Protection Act of 1997
Risky Business . . .
A process to identify, assess, manage, and control potential events or situations, to provide reasonable assurance regarding the achievement of the organization’s objectives.
Risk Management
How do you minimize risks while managing your volunteers?
Elements of Risk
Risk Assessment •Identify the Risks
•Assess the Risks
•Control the Risks
Managing Your Volunteer Program
Job Descriptions
Application & Selection “Hiring” Process
Policies and Procedures
Recognize strengths & build on them
Recognize weaknesses & minimize them
To Do List . . .
• Volunteer retention is the key to program success.
• What can you do to make volunteering for your organization more fun?
• What can you do to connect volunteers to the entire organization?
• Take action, making necessary changes.
Routinely Review & Update Programs
If it is not written down – it did not happen.
Document. Document. Document.
Be objective – not subjective.
•Avoid assumptions and stereotypes. •Volunteers need appropriate support and recognition to be effective.
•You must meet volunteers motivational needs in exchange for their contribution.
Volunteer Retention & Recognition
Three types of motivation
1. Achievement
2. Influence
3. Affiliation
A Few Words about Motivation
How do you recognize your volunteers and their success?
Who are your superheroes?