Swets Information Services

UKSG - Serials Resource Management -

19 Oct 04, Glasgow

Lesley Thomas

Corporate Sales Manager

UK

SG

Agenda

– The agents

– What the agent does

– Services to publishers

– Services to libraries

– Buying, managing and accessing online

– Consortia and multi-site management

– How we are financed

– New roles and changing relationships

– Summary

UK

SG

The Agents

Swets Information Services

(Everetts)

EBSCO

(divine)

Harrasowitz

New players: Prenax, Infocandy

Deal with all library markets worldwide, Academic, Health,

Government & Corporate

UK

SG

What does an Agent do?

UK

SG

What does an agent do?

AGENT

Library

Library

Library

Library

Library

Library

Library

Publisher Publisher

Publisher

PublisherPublisher

Publisher

Publisher

UK

SG

Services to publishers

– Financial risk management– Help cash flow

– Administrative management– “Many to one”– EDI

– Marketing/visibility– Agents can enable publishers enhance their

position in the market

UK

SG

Services to publishers

– Management Information– Renewal Status Report, Online Conversion

Rates– Participation in online Gateway services

– E.g. SwetsWise online content– Market Information

– E.g. Swets E-Journal Survey, Price Increase Report

– Consortia / Multi Site Services

UK

SG

Services to Librarians - Print

– One Client Service contact– Language and Industry specialists– One Renewal Invoice– Simplified ordering and payment– Consolidation service– Management reports (Holdings lists, quotations)– Consortia Negotiation

Buy, access and manage

UK

SG

New services to libraries and companies

without libraries

– Buying online – SwetsWise subscriptions

UK

SG

Buying online

– SwetsWise Subscriptions

UK

SG

Managing online

UK

SG

Underlying principles

– Desk top ordering– Budget control– Approval process– Duplicaton– Maverick spend– Credit card payment– E-procurement linking– Online reporting– Searchable catalogue

UK

SG

Services to Librarians - Electronic

– Provide Library with a report of all e-journals

– Assist you with your planning and decision making

– Pricing and information

UK

SG

Order, renew, upgrade, cancellation,

Claim– Submit orders & Upgrades to publishers

– IP numbers, licence agreements, publishers references, password requests, upgrades of subscriptions within 24 hours

– Subscription information retained after cancellation for future e-access claims

– Automated free with print set up

– Set up via aggregator service or direct with the publishers

– Claim

UK

SG

Maintaining control of your Electronic

journal subscriptions

– Aggregator Services (Swetswise Online Content, EBSCO Host)

– A-Z Services (TD Net, Serials Solutions)

– Open URL systems (SFX)

– Customers own service

UK

SG

SwetsWise Online Content– A-Z list– advanced search functionality– Search across more than 2.5 million full text articles

UK

SG

Underlying Principles

– Depth of content

– Ease of access – IP, username and password, Athens single sign on

– Total management

UK

SG

Consortia and Multi-site Management

New and complex challenges in E-world

– E-journals are more frequently offered in packages– Prices are negotiated – More organizations bundle to get better deals– Access to these different packages

UK

SG

Consortia & Multi-site Management

– A dedicated, specialist team – Services for consortia and multi-sited organizations– About e-deals– Operates according to your aims and objectives

UK

SG

How is the agent financed?

Agent LibraryPublisher

Commission £’s

Service Service

Service charge £’s

Large Volume (S > $1,000,000,000)Small Margin (single %’s or fixed fee)

UK

SG

New roles and changing relationships

-Publishers dealing direct -Often partner and competitor-Decisions made outside the library, new contacts – IT Purchasing department-Consortia Purchasing – agent as negotiator-Increase in use of outsourced services-Budget restraints – increase use of consolidation-End users - Amazon for journals?-Pay per view-Decreased margins-New players-Increased expectation from customers and publishers

UK

SG

The Role of the Subscription Agent

– Summary– The key intermediary between publishers and

subscribers– Single point of contact – Provide services that offer both administrative and

financial benefit– Industry expertise in an environment of rapid

change