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System and Instrumentation Services Palltronic® AquaWIT IV Integrity Test Instrument
USD3396a
Propel Service and Support to the Highest Level Value of a Service ContractaDecreases equipment downtime
aImproves machine utilization levels
aOptimizes equipment use
aMinimizes total cost of ownership
a Reduces number of purchase orders needed for services
a Helps avoid potential lost batches and revenue
a�Helps avoid premature equipment replacement
aLowers possibility of quality defects
2
Standard Warranty Excludes:r Preventive maintenance (PM)
r Accidental damage
r Priority emergency response
r Basic operator on-site training
r Relocating instruments
What’s Included in the Service Contracts Service Contract Level
Preventive Protective Protective Plus Advantage Optimizer Optimizer Plus
Service Location Customer site Customer site Customer site Customer site Customer site Customer site or Pall site or Pall site or Pall site or Pall site or Pall site or Pall site
Minimum Term 1 year 1 year 3 years 1 year 1 year 3 years
Calibration (CAL) Included 1 visit 1 annually (3 total) 1 visit 1 visit 1 annually (3 total)
Preventive 1 annual PM Not included 1 PM every 3 years Not included Not included 1 PM every 3 years Maintenance (PM)
Emergency 5% discount 5% discount 5% discount Unlimited Unlimited Unlimited Repair Labor labor and travel labor and travel labor and travel
Emergency 5% discount 5% discount 5% discount 5% discount Unlimited parts Unlimited parts Repair Parts
Software Upgrade Not included Not included Not included Included Included Included
Basic Operator Not included Not included Not included 2 hours 4 hours 4 hours Training*
Re-Qualification (OQ) Not included Not included Not included Not included Included Included
Priority Scheduling Included Included Included Included Included Included
Technical Phone Included Included Included Included Included Included Support**
* Basic operator training does not include application training. For detailed application training, please contact your local Pall SLS representative.**Pall’s equipment support hotline is available for Biotech customers in the US and Canada, 1-855-920-7255.
Preventive Maintenance Includes:
a Functional check of the casters
a Replacement of valve gaskets
a Replacement of sanitary connection gaskets
a Checks on gaskets for damage and contamination
a Functional check of valves
a Functional test of sensors
a Calibration of temperature sensor
a Calibration of pressure sensor
a Calibration of pressure gauge
a Functional check of level sensors
a Water intrusion test
www.pall.com 3
Visit us on the Web at www.pall.com/biotechContact us at www.pall.com/contact
© 2021, Pall Corporation. Pall, , and Palltronic are trademarks of Pall Corporation. ® indicates a trademark registered in the USA and TM indicates a common law trademark. Filtration.Separation.Solution. is a service mark of Pall Corporation.
2/21, PDF, GN21.07703 USD3396a
Corporate HeadquartersPort Washington, NY, USA+1.800.717.7255 toll free (USA)+1.516.484.5400 phone
European HeadquartersFribourg, Switzerland+41 (0)26 350 53 00 phone
Asia-Pacific HeadquartersSingapore+65 6389 6500 phone
International OfficesPall Corporation has offices and plants throughout the world in: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, New Zealand, Norway, Philippines, Poland, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Vietnam. Distributors in all major industrial areas of the world. To locate the Pall office or distributor nearest you, visit www.pall.com/contact.
The information provided in this literature was reviewed for accuracy at the time of publication. Product data may be subject to change without notice. For current information consult your local Pall distributor or contact Pall directly.
Contract Part NumbersContract Level Preventive Protective Protective Plus Advantage Optimizer Optimizer Plus
Part Number (Customer site) A10029 A10026 A10030 A10027 A10028 A10031
Part Number (Pall site) A10035 A10032 A10036 A10033 A10034 A10037
Billing
Service contracts provide four billing options:
A single annual payment
Equal bi-annual payments
Quarterly payments
Monthly payments
Contact UsEmails:Americas: [email protected] and Sub-Saharan Africa: [email protected]: [email protected] East and North Africa: [email protected]
Website: www.pall.com/instrument-service-support.com
Phone: 1-855-920-7255 (for US and Canada customers only)
