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System and Instrumentation ServicesAllegro™ STR Single-Use Stirred Tank Bioreactors (50 L, 200 L, 500 L, 1000 L, and 2000 L)
USD34021
Propel Service and Support to the Highest Level Value of a Service ContractaDecreases equipment downtime
aImproves machine utilization levels
aOptimizes equipment use
aMinimizes total cost of ownership
a Reduces number of purchase orders needed for services
a Helps avoid potential lost batches and revenue
a�Helps avoid premature equipment replacement
aLowers possibility of quality defects
2
Standard Warranty Excludes:r Preventive maintenance (PM)
r Accidental damage
r Priority emergency response
r Basic operator on-site training
r Relocating instruments
What’s Included in the Service ContractsService Contract Level
Preventive Advantage
Coverage Highlight 1 annual PM 1 annual PM No repair labor Repair labor
Service Location Customer site Customer site
Minimum Term 2 years 2 years
Preventive Maintenance (PM) 1 scheduled PM 1 scheduled PM
Emergency Repair Labor 5% discount Unlimited labor and travel
Emergency Repair Parts 5% discount 5% discount
Basic Operator Training* Not included 2 hours
Priority Scheduling Included Included
Technical Phone Support** Included Included
* Basic operator training does not include application training. For detailed application training, please contact your local Pall SLS representative.**Our Pall Equipment Support Hotline is available for Biotech customers in the US and Canada, 1-855-920-7255.
Preventive Maintenance Includes:aVisual inspection, pump rotation and speed checks
aAir evacuation and gas overlay flow measurement checks
aFilter heater functionality checks
aInspection of agitator gear box and tote coupling
aAgitation speed checks
aInterlock functionality check
aTemperature sensor accuracy check and calibration
a�Dissolved oxygen (DO) and pH sensor measurement calibrations
aMass flow controller calibration
aPressure transmitter verification and calibration
aTemperature control unit (TCU) flush and refill
www.pall.com 3
Visit us on the Web at www.pall.com/biotechContact us at www.pall.com/contact
© 2020, Pall Corporation. Pall, , and Allegro are trademarks of Pall Corporation. ® indicates a trademark registered in the USA and TM indicates a common law trademark. Filtration.Separation.Solution. is a service mark of Pall Corporation.
10/20, PDF, GN20.07673 USD34021
Corporate HeadquartersPort Washington, NY, USA+1.800.717.7255 toll free (USA)+1.516.484.5400 phone
European HeadquartersFribourg, Switzerland+41 (0)26 350 53 00 phone
Asia-Pacific HeadquartersSingapore+65 6389 6500 phone
International OfficesPall Corporation has offices and plants throughout the world in: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, New Zealand, Norway, Philippines, Poland, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Vietnam. Distributors in all major industrial areas of the world. To locate the Pall office or distributor nearest you, visit www.pall.com/contact.
The information provided in this literature was reviewed for accuracy at the time of publication. Product data may be subject to change without notice. For current information consult your local Pall distributor or contact Pall directly.
Contract Part NumbersContract Level Preventive Advantage
Part Number Allegro STR 50 bioreactor: A10177 Allegro STR 50 bioreactor: A10178 Allegro STR 200 bioreactor: A10179 Allegro STR 200 bioreactor: A10180 Allegro STR 500 bioreactor: A10181 Allegro STR 500 bioreactor: A10182 Allegro STR 1000 bioreactor: A10183 Allegro STR 1000 bioreactor: A10184 Allegro STR 2000 bioreactor: A10185 Allegro STR 2000 bioreactor: A10186
Billing
Service contracts provide billing options; make a single annual
payment or equal bi-annual, quarterly or monthly payments.
Contact UsEmails:Americas: [email protected] and Sub-Saharan Africa: [email protected]: [email protected] East and North Africa: [email protected]
Website: www.pall.com/instrument-service-support.com
Phone: 1-855-920-7255 (for US and Canada customers only)
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