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Portfolio Training Intervention Seminars and Workshops
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165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
T2 iNNOVATION™ Quality Improvement Business Solution
MANNIX ASSOCIATES
Learning & Performance Intervention Portfolio
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Ursula Mannix, President & CEO My name is Ursula Mannix, I am the president and CEO of MANNIX ASSOCIATES. I have dedicated my career to serving others. My associates and I help small/midsized companies, individuals and not-for-profits enhance balance, flexibility and effectiveness. At MANNIX ASSOCIATES, we are committed to providing uncommon and highly effective learning and performance training interventions to enable improved business and employee performance. We have created learning and performance training interventions that are designed to focus on key knowledge, skills, and abilities needed for employees at all level of expertise. Our courses are held in groups of between five and twenty participants. Each participant is encouraged to network, share experiences and discuss how the current subject matter applies on the job and within the wider context of their respective companies. We believe in providing highest value to any course or development activity we offer. All training courses are evaluated throughout and post course and results are meticulously analyzed to identify improvements to course content and instructor delivery. It is also our belief that transfer of learning should create sustainable behavioral change back in the workplace. Participants are encouraged to create their own action plan of work related actions from each learning event and we will support them through further coaching or advice on their development. Respectfully yours, Ursula Mannix, President &CEO
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
T2 iNNOVATION™ Quality Improvement Business Solution Customized learning & Performance Intervention Offerings Companies today must grapple with the need to stay competitive, serve customers and address skills gaps. We are also sensitive to the fact that people success consists of aligning your company’s vision, values and strategy with its management of people. With this in mind, MANNIX ASSOCIATES offers a comprehensive range of training interventions that are tailored to address your company’s development needs. We also incorporate case studies and exercises which reflect the issues confronting your company. Open-Course Learning & Performance Intervention Offerings We can deliver one or more of our signature training courses featured in this course portfolio on an in house basis. You can choose a signature course or we can make minor modification to the course content which will ensure that it addresses your company’s need. All courses will be delivered at your location or at a venue you choose and we will provide all administrative support and course materials. Listed below are some of the courses we have delivered to our clients:
Motivation & Teambuilding
Mentoring & Coaching
Supervisory Skills
Diversity & Inclusion New Direction
Change Management
Talent Management
Workforce Transition
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
T2 iNNOVATION™ Quality Improvement Business Solution How Do We Do It? As quality improvement learning and performance consultants, we work with our clients to build a relationship that allows both parties to develop a mutual understanding of each other. We help small/midsize companies, individuals and not-for-profits improve quality of their systems of production and service. We do not put out fires. Step One Establish contact with learners and/or the client requesting a training event. The purpose for the initial contact is to establish the learning needs, requirements and expectations. Step Two Determine resources, budgeting, logistics, participants, materials and evaluation processes. Step Three The design and redesign of specific learning activities, methods, techniques and sequences to be implement as a response to emerging needs. Step Four Our specific learning interventions are taken to introduce tools or a concept, to give instruction for an activity, to offer feedback and to foster reflection. Step Five Evaluation and debriefing to assess achievement of expected training outcomes and learning goals.
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Diversity & Inclusion New Direction
Diversity training in its present form has not achieved the objective of greater workplace productivity and innovation, minority representation at senior levels or improved end user outcomes. The challenge to be met is identifying strategies and tactics that make a sustainable difference.
Who should attend?
New and veteran police officers, change agents, and supervisors.
Duration: 2 day
Course Objective
By the end of the course, participants will be able to:
Identify the end users experience of your organization’s services.
Recognize processes and systems that impact the end user.
Identify strategies that integrate diversity within the organization’s culture.
Course Overview
Why previous diversity training initiatives failed
How to handle diverse groups
What are the success strategies
Creating an action plan
Understand the influence of the five dimensions of any change initiative
Additional Information
Participants will be required to undertake activities throughout the day and casual dress is required.
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Beyond Motivation and Teambuilding
Organizational leaders regularly ask: "How do we engage direct reports to work according to their potential and execute needed changes. This course will help you develop team skills and leadership skills.
Who should attend?
Experience or recently promoted mangers, team leaders and supervisors who lead a team(s) of people.
Duration: 1 day
Course Objectives
By the end of the course, participants will be able to:
Identify team work processes that make a positive difference.
Understand how organizational culture influence worker motivation.
Understand the key stages of building teams
Identify how you will use your new skills back in the workplace.
Course Overview
Understand outcomes along five dimensions
What motives you and others
Team dynamics, control conflict and building teams
Leadership styles and how to effectively use them
Action planning
Additional Information
Participants will be required to undertake activities throughout the day and casual dress is required.
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Professional Receptionist Skills
Your receptionist is the first contact for your customers and first impressions will influence customer satisfaction. A customer service savvy receptionist is crucial for the success of any organization therefore it is paramount that the receptionist creates the right impression.
Who should attend?
Just hired receptionist and also experienced receptionist who are looking to update their skills
Duration: 1 day
Course Objective
By the end of the course, participants will be able to:
Understand the communication process and the importance of building rapport
Understand how to handle complaints effectively
Demonstrate good listening and questioning skills
Understand the importance of types of communication and how to demonstrate in practice in a one on one situation
Additional Information
Participants will receive a course workbook which will provide reference materials.
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Terms
Payment
Full payment must be made 14 days prior to the first day of the course. Participants will not be allowed to attend the courses unless full payment has been received. An invoice will be issued upon receipt of full payment. We accept payment by Paypal.
Cancellations
Cancellations received 15 days or more before the start of the course will incur a fee of 25% of the full course fee. Cancellation received 10-14 days before the start of the course will incur a cancellation fee of 50% of the full course fee. Cancellation received 0-9 days before the start of the course will incur a cancellation fee of 100% of the full course fees. All cancellations must be given in writing by fax or email.
165A Tucker Road ▪ Whispering Pines, NC 28327 ▪ Phone 910-688-3639 ▪ Fax 630-214-0453
www.mannixassociates.com
Learn how we can assist you with your learning and performance needs.
