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Talk, Share, eXchange
February 10, 2015
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Agenda
Definition
Legality
Insurer Acceptance
Workflow Impact
Broker Testimonials
Q&A
Broker Panel
Adam Hare
Director of Marketing & Communications
Jay Sproule
President
What are eSignatures?
Survey Results
184 Respondents
More than 50% were Principal /Owner /Manager
What is your role in your brokerage?
33%
19%21%
27%Principal/Owner
CSR
Sales/Producer
Other
Survey Results
17% of the brokers surveyed are using eSignatures
Are you currently using an eSignatures
solution in your brokerage?
17%
83%
Yes
No
Survey Results
What information will help you move
forward with implementing eSignatures?
46%
56%
63%
66%
69%
78%
Broker Testimonials
Workflow Impact
Legality & Security
Solutions & Benefits
Cost
Insurer Acceptance
eSignatures Vendor Dashboard
Vendor Dashboard
CSIO Advisory Report
Are eSignatures Legal?
Yes, Unless “Expressly Excluded”
“Broadly speaking, electronic commerce legislation is
of general application. This means that it applies to
commercial activities unless those activities are
expressly excluded, or are subject to other legal
provisions that prohibit or regulate the use of
electronic information or electronic documents”
CSIO Advisory Report, p. 3
CSIO Advisory Report
Five Broad Exclusions
CSIO Advisory
Report, pp. 3-4
Notice of cancellation
Alterations to policy by
insurer
Trustee appointment
Beneficiary designation
(testamentary disposition concern)
Nomination of person as
having rights / interests of insured on
insured’s death
CSIO Advisory Report
Are Insurance Companies Accepting
eSignatures?
Insurer Acceptance
Benefits of eSignatures
Benefits
Survey Results
89%81%
50%
31%
92%
Improved
turnaround
time for
completed
forms
Increased
customer
satisfaction
Increased
employee
satisfaction
Higher closing
ratios
Reduced
paper, printing
and mailing
costs
What benefits have you experienced
using eSignatures?
New Business Workflow Without
eSignatures
Workflow
New Business Workflow Without
eSignatures Continued….
Workflow
New Business Workflow Without
eSignatures Continued….
Workflow
New Business Workflow With eSignatures
Workflow
Add a note
in the BMS
Attach
Signed
Documents
to the BMS
Broker Panel
Adam Hare
Director of Marketing & Communications
Jay Sproule
President
Did you encounter any resistance with
using eSignatures?
Survey Results
62%
15%
8%
31%
8%
No Staff
resistance
Customer
resistance
Insurance
company
resistance
Other
What lines of business are you using
eSignatures for?
Survey Results
92%
62%
4%
Personal lines Commercial lines Other
Questions?
Questions
Learn More…
CSIO.com
Broker Corner
eSignatures Vendor Dashboard
CSIO Advisory Report
Advisory Centre
Articles
Videos
Twitter: @CSIO
Email: [email protected]
Resources:
Members Section gives
access to:
CSIO Forms
CSIO eXchange New
eSignatures Videos
Thank you for attending our
first Talk, Share, eXchangeWebinar!
Thank you!
Stay tuned for the next TSX –coming soon…
