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Women in Manageme ntSamina Rizwan (Oracle) 09

TRANZUM has emerged as a progressive master enterprise offeringservices in diversified industries including express, logistics,warehousing, distribution, gift delivery, mail order, travel and tours,visa drop box, management development, event management andpublications. The TRANZUM enterprise has established offices inSouth Asia, North America and Europe.

When people take pleasure and pride in what they do, then success becomes a foregoneconclusion. The journey, that invariably begins with the first few tentative steps, soonassumes a life and dynamism of its own as destination after destination is charted, arrivedat, and proceeded from, for the pursuit of excellence has no destination, and remainsa journey in perpetuity along an ever rising graph of attainment. Along the way it becomesnecessary to take stock, review strengths, and address weaknesses, and sometimesrestructure and reconfigure in view of new realities.

"Prosperity is the ability to succeed with relative ease," says Spencer Johnson,Management guru and author of 'Who Moved My Cheese'. "Too much change is notwise, and too many little changes don't work. You have to make a few big, simple changesthat will have a significant impact." He goes on to say that "... the more you care for youremployees the more successful your company will be, and that means listening to themand hearing what they feel about issues such as change. The wisdom of the group isalways greater than the wisdom of just one leader, so it is important for the company tobuy into that..."

The above best describes the philosophy at work that has seen Mr. Khalid Awan executesome broad strokes and leverage his successful courier company TCS into a multi-business group, TRANZUM, focused on attaining global market share in diverse

endeavours. The new businesses are natural upstream and downstream activities of thecore competency that TCS has acquired over the last 23 years of its existence. They aremanned by old colleagues with new mission statements and a shared vision that acceptsnothing less than perfection as par for the course. The wisdom of the group has beenharnessed in full measure, and many a midnight lamp has burnt at all levels of theorganizational hierarchy, charting the best possible course in the increasingly borderlessglobal village.

The leader has led from the front when required. For themost part he has enjoyed the ride as his able bodied andworldly-wise lieutenants took charge of the process, andthrilled and delighted each other with their innovative andout-of-the-box approaches so necessary for upward mobilityin a highly competitive business environment. The changeshave been few, but they have been significant.

Ed

itorialBoardPatron

Khalid N. Awan

Jamil JanjuaChief Editor

Adil AhmadEditor

Art DirectorS. Farazuddin

Graphic DesignerAsif Ali

Membe rs of Editorial Committee

Hamza W. Hashmi, Salman Akram,Ali Leghari, Rizwan Hafeez,Saqib Hamdani

TCS will be recognized and respected as a professional, innovative and profitable information and knowledgebased logistics/services enterprise that embeds internet based technologies into its internal operating structuresand as business solutions for customers; with customer, employee and shareholder interests at the core of itsoperations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objectiveof growing into a regional and global player, with emphasis on the Middle East, Europe and North America.

VisionS t a t e m e n t

w w w . t r a n z u m . c o m

Sp ec ia l Ed i t io n

Leadership, InnovationEntrepreneurship

1 0 t h Ma n a g e m e n t

Conven t ion 20 06

Pakistan Corporate SceneEFU Life 15

Standard Chartered Bank 16

Proctor & Gamble 16

High Achie versArfa Karim 07

Sidra Iqbal 08

Developing Huma n Capital

Octara Affairs 1010th Management Convention 11

World Of TCSChairmans Message 02

Coexistence of Civilisations 04

Dynamic Dubai! 05

Golf Mates! 06

Spotlight - Khalid Dar 12

HeadSpeak - Jamil Ahmed 12

Diplomatic Enclave 13

Disaster Assistance 14

In the line of duty 17

Star Performers 18

to

from

Spring - 2 006 Vol: 6 / Iss ue: 1

T C S C U S T O M E R N E W S L E T T E R

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Spring - 2006 Vol: 6 / Issue: 1Page # 02

A long and very eventful journey has seen TCS grow intoits present dynamic manifestation that defines its ambitionsand parameters in terms of the limitless global village.CONNECT caught up with the Chairman of TRANZUMlong distance via the Internet, and gained an insight for itsreadership on the thinking that has gone into this reinventionof the business.

CONNECT: What were the strategic considerations that

led to the name TRANZUM?

Khalid N. Awan:As we evolve into a multi-services grouptrading globally, we needed a common identity and a name.

C: How do you envision TRANZUM adding value to the

existing business units?

KNA: Firstly a common identity would demonstraterelationship between various entities comprising the Group,who now have a family name. Customers would thusbecome aware of Group's overall capabilities. Internally itenables the TRANZUM Group to centralize coremanagement functions such as Information Technology

Support, Human Resource, and Marketing Services.

C: Given its very high brand recognition developed

over the last 23 years, TCS will remain the prime

identification of TRANZUM in the foreseeable future.Why did you not leverage an existing strength and

establish the TCS GROUP instead of opting for a brand

new name that will require considerable investment

before its brand value can be developed?

KNA:Yes, TCS is a strong brand in this market, and wouldtherefore remain our flagship company in Pakistan. However,when trading globally in services other than courier andlogistics, we needed to have names and distinct identitiesfor our new services. This is necessary not only for marketingpurposes but also for each company to have its separatefocus and customer orientation, a case in point: the needsof a courier services customer are different from the needs

of a travel services customer. Accordingly staff training andprocedures have to be different.

We have thus organized ourselves as follows: TCS providingcourier and logistics services; FLYING WAREHOUSE -customized airfreight solutions; ROAD TRANSPORT -warehousing and distribution; SENTIMENTS EXPRESS -Gifts, Greetings and mail-order services; INTIANA - Traveland Tours; OCTARA - Training, Events and Publications;INFOTHON - web based e-commerce services.

Born as separate business units within TCS, three of theabove have so far matured into independent companies,and these companies, either through our own entities or

global alliances, are capable of serving customers anywherein the world.

Some of our customers in Pakistan have alreadyexperienced the benefits of this global reach andresourcefulness. For example, the Management Associationof Pakistan (MAP) Convention organized by OCTARA is aworld-class event surpassing previous standards in termsof speakers and sponsorships. Drawing upon ourresourcefulness and experience gained in organizing similarevents abroad, OCTARA has attracted world-class speakersand sponsors like CNN and Boeing - for the first time inPakistan. Likewise customers in developed markets such

as North America have also experienced our uniquecustomizations. TCS earned an award recently from theLieutenant Governor of Ontario for providing an innovativeand cost-efficient delivery solution to the aboriginalpopulat ions inhabi t ing the remote terr i tor ies.

The reason for opting for a new name -TRANZUM, is thatwe needed a name to define our group of companies, andthis name had to be pronounceable internationally,compatible across cultures, not yet patented anywhere,and most importantly, in today's global economy have adot.com domain available. Similarly all other names likeIntiana, Flying Warehouse, Octara, and Infothon had toqualify these criteria. The naming exercise was therefore

Fo u n d e r's Vie wson the shape of things to come

[email protected]

Khalid N. Awan

INFOTHON

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w w w . t c s . c o m . p k Page # 03


an extensive process in which the core management team was

deeply involved. As for question why we did not adopt the name

TCS Group, this is because TCS is now one of the companies

in the group. It is our pride and a strong name, the eldest siblingin the TRANZUM family. In the course of time it is our hope that

the new entities will become equally famous.

C: A question on a few minds is whether TCS Courier is

being primed for a merger with an existing international

operator?

KNA:TCS has come of age as a world-class company in its

own right. For nearly quarter of a century it has delivered quality

that has earned brand recognition and a market share that is

the envy of any international operator looking at Pakistan. Hence

we have had offers, and this is normal in business. However,

at this time our entire focus is to develop TCS even further as

exciting opportunities beckon us.

C: What is you vision for Tranzum?

KNA:To be a multiple services provider leveraging the power

of e-commerce globally.

Arie De Geus, Professor at London Business School & former

executive for Royal Dutch Shell, has said that enduring

organizations are "...financially conservative; their leaders are

outward looking; they have a strong value system; they all have

a very tolerant management style; and, critically, they do not

define themselves by the nature of their assets, instead in terms

of their human community." He could very well have been

speaking about TCS and the new TRANZUM Group.

[email protected]

Adil Ahmad

Editors Note

Whenever the concept of a group of companiesis brought into a business, the business tends

to grow in all directions and at times at

exponential rates. This piece of corporate

wisdom comes from the latest entrant to the

TCS human capital bank, Mr. Khalid Dar, Senior

Manager Call Center. Khalid Dar's seen a fair

bit of the world so he probably knows what he

is talking about, particularly in reference to

TRANZUM. Now growing in all directions and

at times at exponential rates appears to be all

good, provided the action stations are manned

by cadres that relish the act of pulling 'Gs', and

just as quickly settling into consolidating thegains made. Flat-out gallops need to be

interspersed with steady canters, or even the

occasional trot, to help the mount recuperate

and remain battle-worthy for the long haul.

Burnout is a clear and present danger when

taking on the world, and one must bear in mind

that Rome was not built in a day, and that

perseverance is the key to success. On that

thought provoking note, here's wishing

TRANZUM a glorious future.

[email protected]

Jamil Janjua

We are bringing out this Spring 2006 issue

of CONNECT at a critical juncture in the

development of one of our nascententerprises. Octara has developed very

quickly indeed, and it has as much to do

with the dynamism of the team that is

heading Octara, as with a period in our

corporate lives where human resource

development has been flagged across the board as a key area

in the acquisition of competitive advantage. As event managers

of the 10th Management Convention 2006, Octara has staked

its rising reputation to delivering a 'WOW!' experience to its

highly valued client, the Management Association of Pakistan.

I sincerely wish Hamza Hashmi and his team top-notch success

in the conduct of this very prestigious three days event that

has seen confirmations from a very distinguished panel ofspeakers indeed.

It gives me a great sense of satisfaction to see the cherished

ambition of our Chairman find practical expression in the shape

of the TRANZUM Group that will fine tune and promote globally

the seven businesses under its care. A great deal of time and

energy has been expended upon the emergence of this

progressive master enterprise offering services in diversified

industries as we evolve into a multi-services group tradingglobally. All that now remains is for all our colleagues to redouble

their effort and accept no limits on how far we can go both as

individual enterprises, and collectively as TRANZUM.

This issue we are truly privileged to carry within our pages the

profiles of two ladies who have done Pakistan proud. Arfa

Karim, at the tender age of 10, has notched up some amazing

accomplishments, and been invited for a one-on-one with the

right honorable Bill Gates. Samina Rizwan is heading up the

regional operations of Oracle, and is a formidable force at work

for Pakistan. TCS youth trainer Sidra Iqbal has shown the flag

at the World Youth Congress, and has filed a most stimulating

report.

There is a whole lot more in this issue of CONNECT that I

hope will meet with your approval. Happy reading, and do

keep us in the loop with your feedback.

GROUP CEO'S MESSAGE

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The Kha le e j Time s In t e r na t iona l For um

The Khaleej Times International Forum brought together thecream of the East and West to discuss "Muslim World andthe West: Coexistence of Civilizations." Heads of Government,Consuls and prominent businessmen attended the event thatcleared many misconceptions between the two civilizations.

It was the third discussion hosted by the Khaleej Times, andattended as panelists by Lord Merlin Victor Hay who is theEarl of Errol and Lord High Constable of Scotland and amember of the British House of Lords. Also on the panel wasLord Nazir Ahmed of Rotherham, a Muslim Asian Memberof the British House of Lords and a leading voice in the 'Inter-faith Inter-religious Dialogue Group' in British Parliament.The third panelist was Lady Olga Maitland, president of theDefence Strategic Forum and a former Member of the BritishParliament, and Mohammad A. R. Galadari, Chairman of theGaladari Group.

A balance of perspective is lacking in the way both the Westand the Muslim World deal with each other was Lady OlgaMaitland's view. "You have a West that is fabulously rich and

strong, whereas the Muslim society by and large lives undermiserable conditions of poverty and dispossession," she said."The Muslims do not hate the West. What they hate is,however, certain policies of some Western countries." Theneed of the hour, according to Lord Merlin Victor Hay, is tounderstand that the ethical core of all cultures is one, beneaththe external differences that keep them apart. Lord NazirAhmed was blunt in his analysis of Western attitudes that hesaid smacked of double standards. The consensus thatemerged from the highly stimulating discourse was thatdialogue alone is the way forward for cultures and civilizationsto coexist. Javed Malik, consultant Khaleej Times InternationalForum, set the tone of the discussion in his opening remarksby stressing that the publication of the blasphemous cartoons

Chandra Mohan Bhandari (Indian Ambassador) and Ahsan Ullah Khan

(Pakistani Ambassador) - on a common wicket

Naeem Ijaz and Jamil Janjua - the TCS presenceJillian Burns

cannot be called 'freedom of expression'. The Group CEO TCS,Jamil Janjua, was there along with the TCS Business DevelopmentLeader Naeem Ijaz, understanding the issues at stake in an

effort to help bridge the divide.

British parliamentarians Lord Merlin Hay, Lord Nazir Ahmed and Lady Olga Maitland with

Mohammad A. R. Galadari share a light moment

Lord Nazir Ahmed goes on the front foot Val Thomas and Jemma Nicholls

- seeking an enlightened path

Mohammed A.R. Galadari, Chairman, Galadari

Group, with Lady Olga Maitland, President,

Defence Strategic Forum, UK and Former

member of Parliament UK

John Hawkins (British Consul General)

and Lord Merlin Victor Hay, Eari of Errol

and Lord High Constable of Scotland

and MP, UK

Co e x is t e n c e o f Civilisations

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www.tcsuae.com/dafza

L oca ted in the Duba i Ai rpor t F ree Z one Area (DAFZ A),T CS E xpre s s W or ldwide , F Z E inv i t e s P ak i s t an i E xpor te rs ,

Im p o r t e r s a n d I n v e s t o rs t o e x p l o r e n e w m a r ke t s

Explo r e Ne w Ma r ke ts

For enquiries write to:

[email protected]

TCS Express Worldwide, FZE offers services for :

Dubais st rategic locat ion offers access todeveloping ma rkets with over 1.5 bi l l ion

consumers -encompass i ng t he member s t a t es

of GCC, other Arab cou ntries, Asian su b-

cont inent , parts of Africa, Europe , and the CIS

count r i es

Third par ty logistics

Represen ta t ion fo r Impor t , Warehouse and

Re-export worldwide

Warehousing and Distribution within UAE and

to GCC, Iran, CIS, South Asian coun tries

Air Cargo and Freight Forwarding Worldwide

Management Development Services and Training

w it h

Intiana Travel and Tours, a TRANZUM enterprise, has tied up

with Intiana Tourism Company LLC Dubai to promote Dubaias the exciting fun place which it is! The A1 Grand Prix at the

Autodrome, the Powerboat Championship finale, and a Rhythm

& Race jazz festival featuring Sophie Garner & the New Breed,

The Fat Cats, The Giant Killers and Dubai's very own Blue

Light Jazz. That's Dubai!

The X-Games, featuring the best extreme athletes in the world

in Moto-X, In-line skating, and BMX tricksters. The Film

Festival, showing nearly 100 movies. The Terry O'Neill exhibition

in the Souk Madinat, with hundreds of celebrity photographs

of the Rolling Stones, Frank Sinatra and Audrey Hepburn.

The annual Book Bazaar. Acclaimed Middle East correspondent

and author, Robert Fisk, talking and signing copies of his new

book, The Great War for Civilisation at the Jashanmal Bookstore

in the Mall of the Emirates. And lets not forget the Dubai

Desert Classic with Tiger Woods in attendance.

That kind of action is pretty much par for the course in Dubai.

Check it out!

DYNAMIC DUBAI!DYNAMIC DUBAI!Leadership, InnovationEntrepreneurship

Thinking

Couriersout-of- the-box

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With wife Amy caddying, Chr is DiMar co w on

the inaugur al Abu Dhabi Championship with ascore of 20 under par. The event attracted top

players like Vijay Singh, Colin Montgomerie, and

Sergio Garcia together with the incomparable

American John Daly, Danish Ryder Cup star

Thomas Bjorn, Spain's Miguel Angel Jimenez

and young guns Paul Casey and Ian Poulter.

World num ber one Tige r Woods w on the Duba i Des e r t Clas s icat the third attempt after a play-off with defending champion Ernie

Els at the Emirates Golf Club. Both players were locked at the top

of the leaderboard on 19-under par (269) after a last round that was

as nerve-wracking as any in the 17-year history of the Dubai

Aluminium (DUBAL)-sponsored event. "It's a great start to the year

and means a lot to me - Ernie's got three of them so it was nice of

him to give me one," smiled Woods after receiving the trophy and

the $400,000 winner's cheque from His Highness Sheikh Maktoum

bin Mohammed bin Rashid Al Maktoum. The Shaikh Maktoum Golf

Foundation aimed at identifying and nurturing future generation of

Arab champions received a massive initial boost with a $ one million

charity putt at the Emirates Golf Club, the home of the Dubai Desert

Classic. Tiger Woods, the newly-crowned champion, and Mohammed

Ali Alabbar, chairman of Golf in Dubai, the promoters and organizers

of the European PGA Tour event, took part in the putting competition

- sponsored by Byrne Equipment Rental LLC. Over nine million hits

from all over the world were recorded on the official website of the

Dubai Desert Classic -- a new milestone for the European PGA

Tour event, promoted and organized by Golf in DUBAI.

at

Tiger Woods competes in the $1 million Byrne charity putt competition as

Mohammed Ali Alabbar, chairman of Golf in Dubai (GiD), Mark O'Meara,

Mohammed Buamim, vice chairman of GiD, and Seamus Byrne of Byrne look

on at the Emirates Golf Club

Abu Dha bi Golf Cha m pions h ip& Duba i De s e r t Cla s s ic

Tiger Woods receives the Dubai Desert Classic trophy from His Highness Sheikh Maktoum bin

Mohammed bin Rashid Al Maktoum

TCS got prime positioning at both events on the giant state of the art super

high-resolution hypnotic LED screen strategically located on course, together

with approximately 25 high resolution close circuit televisions placed around

the course in all hospitality, catering and pavilion areas in full view of the very

large and august gathering. TCS was in the high-powered company of GULF

NEWS, ETIHAD AIRWAYS, ALDAR, STANDARD CHARTERED BANK, ADNOC,

NISSAN, AIRBUS, MONT BLANC, ROLLS-ROYCE, OMEGA, TIMEOUT, DHL

and EMIRATES.



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Arfa, a promising software programmer from Faisalabad,Pakistan, is believed to be the youngest Microsoft Certified

Professional in the world, a designation given to outside expertswho prove their ability to work with Microsoft technologies.

While some teenagers have achieved this feat, it's far more

common among adults seeking to advance their computercareers.

She was nine years, nine months, 11 days, and six hours old

when she took the exam. Fully aware of the fact that she's the

youngest Microsoft Certified Professional, she wants to bespecific about her age at the time, in case another young

programmer emerges someday to challenge what she callsher "world record."

Arfa's one-on-one meeting with Gates was part of a visitarranged and sponsored by Microsoft to better introduce Arfa

to the company, and to give people at headquarters a chanceto meet her. The week included lab tours and a series of

informal sessions with Microsoft executives and employees,including a Pakistani employee group.

She made an impression upon her American hosts through acombination of charm, flattery and boldness uncommon for

someone her age writes Todd Bishop, reporter for the SeattlePost-Intelligencer who covered Arfas visit. For example, during

Arfa's meeting with Gates, she presented him with a poem she

wrote that celebrated his life story. But she also questionedhim about what she perceived to be the relatively small

proportion of women on the campus. It should be balanced,said Arfa, an equal amount of men and an equal amount of

women. About 75 percent of Microsoft employees are men,

according to company data. Other topics theydiscussed included her Muslim faith and her

hometown, an industrial city known for itstextile businesses. "We discovered her,

we ran into her, we feel very lucky,"

said Jawwad Rehman, Microsoft'scountry manager in Pakistan,

who accompanied her to the companyheadquarters in Redmond. "But I'm

sure there are many others out there,

as well, who don't have access to thecomputers or the proper education

system" as Arfa did.

Previously unaware of the casualdress code at Microsoft, she said she

had expected Gates to be wearing a

suit but was surprised to find him ina casual shirt with the top button

open. "I expected that all thepeople would be here in suits!"

High AchieverPre-teen Takes Bill Gates to task!

Arfa Wows The World

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Ultimately, Arfa says,

she would like to go toHarvard University or

MIT, and then either goto work for Microsoft in

its developer division, orbecome a satel l i teengineer. These career

choices are not theproduct of a natural

progression of herpresent sk i l l sets.

Rather, they are inspired

by her concern for globalconnectivity that is

bringing different peopletogether in peace and

friendship. For the

moment Arfa is studying in class 7 at the Multan City

School, with basketball, cycling and horse riding as co-curricular interests. Her father, Amjad Karim, is a LieutenantColonel in the Armoured Corps, who has just returned

from a tour of duty with UN Peacekeepers in the Congo.

Her mother Samina has a Masters in Economics that sheputs to good use running the family farm in Faisalabad.

Arfa's accomplishment is "very impressive," said MichaelEarls, 33, a software consultant and Microsoft Certified

Solution Developer in Atlanta. "The type of thinking thatgoes into correctly answering those questions is pretty

mature. ... Microsoft certifications are not a joke -- they're

highly respected in the industry."Maths and Physics are Arfas favourite subjects, and Enid

Blytons Secret Seven and Famous Five her favourite

books, although her present read is Louis Fitzbezs HarrietThe Spy. Arfa has two younger brothers, Daud (4) and

Samad (8), and her current best friend is Hira.At the International Womens Conference in Multans

Bahauddin Zakriya University recently Arfa read a paperto the great appreciation of the 2000 plus delegates. She

also inaugurated a computer lab at Karachis Sindh

Madressa, donated by financiers Khanani & Kalia, and gota commitment from them to donate one to a school in her

hometown of Faisalabad as well. These now are the not-so-simple pleasures of a Pakistani pre-teen growing up.

So how does she handle all this attention? Her philosophyhas the earthy simplicity of youth. Shyness is in the mind,

she says. If you feel shy, you will be shy. If you feel

confident then you will be confident. Clearly she is relishingher celebrity status. Great going girl!

Researched & Interviewed by Adil Ahmad

ReportfiledbyAdilAhmad

With Rick R. Little. Rick is a member of the UN's High L evelPanel currently advising Secretary General Kofi Annan on youth

employment issues, and Chairman of the Global Alliance.

TCS & HPJ YouthTrainer Sidra Iqbal

at the 3rd WorldYouth Congress

Sidra Iqbal, celebrity trainer in public

speaking for the TCS Hyde Park

Juniors (HPJ) Program was fortunateto be one of the 700 participants

selected out of 4000 applicants, andwin a travel scholarship to Scotland

to attend this esteemed event. As a

youth delegate of Pakistan, and as

the chosen spokesperson for theregion of Asia (amongst 400 Asiandelegates), she feels that youth-led development is perhaps one

of the most effective tools in reaching the global aims of

internat ional prosper ity and peaceful coexistence.

At the Congress Sidra was truly in the thick of things, conductinga mentoring workshop Spread Your Wings and Fly; discussing

and drafting the Congress policy document with groups of diversenationalities and backgrounds; refurbishing an apartment for the

homeless with her clan as the Action Project; and the numerous

informal late-night-over-a-pizza talks.

It is not the battles that we have lost along the way that haunt

us the most, says Sidra. But those we never mustered thecourage to fight. It is not when idealism fails that we are most

disappointed, but when it is surrendered without a struggle. Atconventions, such as the 3rd Youth Congress 2005, where you

meet tens of zealous young delegates trying to contribute touphold their pledges and promises, one realizes that yes a better

tomorrow is possible. Indeed! Sidra has joined ARY Television

as Product Development Manager for the entire Network spreadover 12 channels, in addition to being inducted as Trainer for

the Women As Global Leaders Conference organized by theUAE Ministry of Education and scheduled for March 2006.

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Samina Rizwan is Oracle CorporationsRegional Manager for SAGE (South AsiaGrowth Economies) West. Part of OracleCorporation Singapore Pte Ltd, SAGErepresents six South Asian Countries Bangladesh, Nepal, Pakistan and SriLanka, Bhutan and Maldives.Samina isresponsible for market development,revenue growth and finding ways ofbringing relevant Oracle solutions to helpgovernment and business in thesecountries.

Samina hails from an Air Force family.Her fa ther was amongst theearlybomber pilots of the PAF, adecorated soldier and a successfulmilitary diplomat. Her husband, the lateAir Cdre Rizwanullah Khan, was a giftedand versatile officer - a sword of honourwinner, a best pilots trophy winner, agold medallist in aerospace engineering,besides being an F-16 combat pilot.Rizwan taught me the differencebetween a good professional and anexceptional one.

The first real learning Samina says she

ever did was when she joined theConvent of Jesus and Mary in Murree,and came under the tutelage of SisterMary Andrew.Forever am Igrateful toSister Andrew for the values that sheinstilled in me; love of literature, respectfor allreligions, appreciating friends andmaking an effort to build character.Samina moved to Washington DC rightafter her 'O' levels.Her father wasDefence Attache with the PakistanEmbassy and did not have enoughmoney to put her through college. Soshe earned and learned her way. Ittaught me a lot about independence, the

value of money, and my own ability to

drive myself to intense levels ofhardwork.I acquired my present work ethicsduring those years when I paid my waythrough university in USA. Shegraduated from The American Universityin Washington DC with a bachelorsdegree in Information SystemsManagement.

Samina Rizwan is a Trustee of RizwanScholars, a not-for-profit tertiaryeducation project which grantsscholarships for higher education toacademically brilliant but economicallychallenged young Pakistanis. Samina isa Certified PMP (Project ManagementProfessional) w i th the Pro jectManagement Institute of USA and is thefirst Pakistani woman to achieve thiscertification.

On Pakistans image issue Samina saysthat generally speaking it is sadly truetoday that being Pakistani in theinternational business community doesindeed pose some challenges.I am notsure if people realize how difficult it hasbecome.I know that my colleagues at

Oracle have learnt to respect andappreciate Pakistan because of me. Itis my humble contribution tobuilding theimage of my country.

On the professional front by the timeSamina took over Oracle about fouryears ago,its technology was alreadythe defacto standard fordatabase andit was being used by over 400licensedcustomers.A very serious issuewasaddressingthe matter of unlicensedusage of Oracle products byorganizations. Currently,the good newsis that the market understands the

strength of Oracle well.We have 600

customers in terms of database usage,and even our competitionin thebusinessapplications space uses our databasetechnology to enhance itssoftware'sperformance.These are exciting timesfor Oracle in Pakistan.

Reading has been her life's joy. Somedurable favour i tes have beenShakespeare's tragedies, Far from theMadding Crowd byHardy, Jinnah ofPakistan by Stanley Wolpert, and herlatest favourite The God of Small Things

by Arundhati Roy.She never tires ofwatching Peter Sellers' The Party. I'msure very few beat Peter Sellers, butthere's also Shahrukh Khan. It isimpossible not to adore him. Saminaloves eastern attire.Whether its shalwarqameez, saris, kurta pyjamas - it doesntmatter - the more ethnic the better.

On the issue of female empowermentSamina is brief and to the point. First,it will take educating the Pakistani man.Then, it will take a lot of courage fromthe Pakistani woman to demand dignityand value for her being from her family

and her community.

WOMEN-IN-MANAGEMENT

ORACLES SAMINA RIZWAN

InterviewedbyAdilAhma

d

w w w . o r a c l e . c o m / p k

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Trainers Resource GroupDuring the period under review the Trainers Resource Groupmet for its 112th Session with Ms. Masooma Kachelo, SeniorTraining Consultant speaking on 'NLP -The Psychology ofSuccess: An Internal Dialogue.' Have you ever wondered, sheposed, how does a man with no hands and no feet becomea marathon runner clocking over 30,000 miles, while the Kingof Rock & Roll dies alone from a drug over dose in his bathtub? How does a man lift a metal pole weighing thousands ofpounds to save a child trapped under it, but when asked to doit with no child to rescue can't even shake it? How does a manwho works in the mailroom of a company become its CEO,while the MBA graduate struggles to get promoted?

The science of Neuro(Mind) Linguistic(Communication)

Programming(Patterns) would say the differences between

these people are their 'internal dialogues', how quickly theycan access past successes to use as a spring board for the

future(Anchoring), and the quality of the relationships theybuild with themselves and others(Rapport). NLP sees beliefsnot as true or false but as USEFUL versus NOT USEFUL. Andwith this reframe makes it possible to overcome phobias,addictions, and blockades to successes. The one-hourpresentation was structured by the learning philosophy: I hearand I forget; I see and I remember; I do and I understand.

Ms. Masooma Kachelo is a trained psychologist, hypnotherapist,trainer and coach. She has an Llb (hons.) from the UK, MastersDegree in Family & Systems Therapy from Indiana StateUniversity, and a certification in Hypnotherapy from the WellnessInstitute in Seattle. Her forte is in the field of human performance,motivation, and enrichment. At present, she is working as aSenior Consultant at Sensei International Karachi.

During the period under review Octara moved into high gear spinning off seven

Workshops, one of which on 'Time Management' lasted a whole three days!

Conducted in Lahore by Suleman Ahmer, the founder of Timelenders. He is an

Engineering graduate of the University of Nebraska (USA), and his research with

the US Air Force in Solid State Physics culminated in published work. The essenceof his travel experiences is captured in 'The Embattled Innocence' published in

the US and available at Amazon.com

Then came Rose-marie Fernandez, the Canadian Certified Human Resource

Practitioner. She has by now made it a habit to do things in twos, and this time

it was no different with Workshops on 'Improving the Fit' and 'Your Secretary, A

Crucial Asset'. Both drew considerable attention from corporate ladies holding

the fort, and increasingly known as the boss's boss.

'Managing for Tomorrow' was next, facilitated by Shaikh Ghazi who is based in

Dubai, and acclaimed as a result-oriented individual with excellent coalition

building skills, and imparting training with the goal of changing mindsets.

The fifth Octara Workshop was with Hassan Rizwan on the subject of 'Public

Speaking at Work'. Hassan is a graduate of Behavioral Sciences from the US Air

Force Academy, and has won a number of national and international declamation

competitions.

Sandra Reeves (FCMC, Med) was back in Pakistan with 'Creativity and Innovation

for Business', a Tony Buzan Thinking and Mindmapping Centre (UK) certified

one-day Workshop. Sandra has been listed in the International Who's Who

Directory since 1997, and is the author of an acclaimed guidebook 'Getting Ahead

in your Career.'

Octara engaged with Rahid Sami on an issue of high importance, 'Managing

Upset Customers Constructively, and Learning from Service Breakdowns'. Rahid

is an experienced motivational speaker specializing in sales and service quality.

In between Workshops Octara helped put together the 3rd Excellence Awards

and Charter Award Ceremony of the Chartered Financial Analysts Association

of Pakistan (CFAAP), graced by Dr. Shamshad Akhtar, Governor State Bank of

Pakistan, as the Chief Guest, and Dr. Jan Ray Squires, Managing Director Asia

Pacific, CFA Institute, as the Keynote Speaker.

Octara Workshops have fairly taken the corporate scene by storm, and the Octara

calendar of events is in a high state of vibrancy. With the Management Association

of Pakistan's Convention 2006 just around the corner, the evidence of sleepless

nights is refreshingly missing at the event manager's office, reflecting a firm grasp

on organizational detail. Viva Octara! www.octara.com

AFFAIRS

Rose-marieFernandez

ShaikhGhazi

Sandra Reeves

HassanRizwan

Dr.JanRa

ySquires

Rahid Sami

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from the top, left to right

Dato Seri Anwar IbrahimFormer Deputy Prime Minister of Malaysia

Dr. Walter KuemmerleProfessor of Business Administration, Harvard Business School

Dr. Abdul Hafeez ShaikhFederal Minister for Investment and Privatization, Pakistan

Nicole PiaseckiExecutive Vice President, The Boeing Company, USA

Dr. Shamshad AkhtarGovernor, State Bank of Pakistan

Lalita D. GupteJoint Managing Director, ICICI Bank, India

Tariq KirmaniChairman, Pakistan International Airlines

Hamid FarooqChief Executive Officer, Warid Telecom

Abdulla Al DaboosDirector General, Emirates Post, UAE

Mahboob MahmoodAdjunct Professor, INSEAD and CEO, Knowledge Platform

Maj Gen (Retd) D. N. KhuranaDirector General, All India Management Association

Samina RizwanRegional Director, SAGE, Oracle

Dr. Madan KatariaFounder, Laughter Yoga, India

Dr. Terry ReillyDirector, KPMG Business Advisory Group, Singapore

Dr. Shamsh Kassim-Lakha(S.I., H.I.)President, Aga Khan University

Arshad KhanManaging D irector, Pakistan Television Corporation

Hilmy CaderGlobal CEO, MTI Consulting Worldwide, Bahrain

and a special thank you toour distinguished sponsors

Sponsors International Media Partners Media Partner

Strategic Partners

Supporting Sponsors

Octara welcomes the distinguished

panel of speakers for the

Ma na ge m e nt As s ocia tion of Pa kis ta ns

10th Ma na ge m e nt Conve ntion 2006

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Jamil is enjoying his assignmentthoroughly! "I strongly believe that theBusiness Plan for 2005-06 has been themost ambitious ever written in the historyof TCS, and one that can only becommitted to by someone who has avery strong belief in himself and the teamthat he is working with. I am very happyand feel a lot of pride being a memberof such a committed team." Jamil Ahmedstarted his career from TCS in 1988 asAnalyst Programmer, and moved on tobecoming Area Manager Karachi,Manager Systems Operations, SeniorManager Operations, and then RegionalManager South followed by North.

Jamil joined the Service Group's sistercompany Borjan in 1997 as BusinessManager, and worked there for five years.In 2002 Mr. Sajjad A. Gul invited Jamilto head his advertising agency EvernewConcepts as Executive Director based

in Karachi. Here he worked on some of

the top brands of Pakistan, headingStrategic Planning as well which was hismain interest in the assignment

Family circumstances necessitated amove to Lahore where Jamil joinedMayfair (Asian Food Industries Limited)as General Manager Marketing. Itcovered the whole cycle of ideaconceiving to shooting the televisioncommercial with the best people in thebusiness in Mumbai, and making surethat the brand was visibly in the 72,000outlets across Pakistan.

In October 2005 Mr. Saqib Hamdani,Chief Operating Officer TCS, offeredJamil the position of Head of BusinessProcess Review and Automation, "... anassignment that attracted me a lotbecause of the challenge in it!"

Jamil is blessed with three sons & two

Daughters. The book he is reading these

days is 'Good to Great' by Jim Collins.In addition, he religiously reads the worksof Tom Peters, and says that the HarvardBusiness Review is a magazine he triesnot to miss. His normal readingcomprises Dawn, Khaleej Times, Timesand Newsweek. On the subject of foodJamil says that his wife is a very goodcook, and he loves eating everythingshe cooks. His favorite movie stars areAmitabh Bachchan and Al Pacino, andhe loves cricket!

Ladies and gentlemen, Jamil Ahmed at

your service!

HeadSpeakHeadSpeakJamil Ahmed Head of Business ProcessReengineering & Automationj a m i l . a h m e d @ t c s . c o m . p k

K h a l i d h a s aBachelors of Sciencei n E l e c t r i c a l

Engineering from theUniversity of Kansas,

Lawrence (USA), andjoined TCS as Senior

Manager Call Center on the 15th ofJanuary. Prior to joining TCS Khalid was heading the CallCenter at Arwen Tech Pvt. Ltd, a global enterprise solutionprovider, where he started a 150 seats Call Center primarilyservicing key players in the financial, telecommunication, retail

and tobacco industries.

After moving back to Pakistan in 2002, he started an offshoreCall Center CC Works servicing North American clients fromKarachi. He commenced his professional career as a CustomerService Representative in 1996 at Sprint PCS, one of thelargest cell phone providers in the United States of America,while still completing his Bachelors. A results- orientedprofessional, Khalid has over eight years in the CustomerServices and Call Center industries, with five years in managerial

positions in 24 X 7 Call Center organizations, successfullyheading up to four hundred seats establishments.

Khalid's work philosophy incorporates the proper balance ofpeople, processes, and Technologies to improve employeeproductivity and achieve high client service Levels. Regardingthe emergence of the TRANZUM Group, Khalid says that fromHis experiences in the past he knows for a fact that wheneverthe concept of a group of companies is brought into a business,the business tends to grow in all directions and at times atexponential rates.

Khalid has two sisters and one younger brother. Arabic andMediterranean Cuisine are on the top of his food list. He is anactive follower of cricket and tennis, specially the North AmericanNational Football League. One of his all time favorite booksis John Grisham's 'The Client'. His favorite movie is Al Pacino's'The Scent of a Woman', with Al Pacino his favorite actor. "Myroll model is my father, who happens to be a self made individualand has done it all single handedly for all of us."

Ladies and gentlemen, Khalid Dar at your service!

[email protected]

SPOTLIGHTKHALID DAR - TCS Senior Manager Call Center

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Succeeding Margaret Huber in

Islamabad is David Collins, with

a distinguished service record. He joined the Canadian

Government in the Department of Industry, Trade and

Commerce in 1976 after Naval Reserve service, and in

addition to discharging his duties in his hometown of Halifax

(Nova Scotia), he has served abroad in Minneapolis, Warsaw,

Ankara, Brussels (NATO Delegation), and Seoul. He was

Canadas Ambassador to Romania, Bulgaria, and Moldovia,

resident in Bucharest. On secondment Mr. Collins hasserved as Director General of the International and Industry

Programs at the Department of National Defence, and on

the NATO International Secretariat in Brussels as Director

for Defence Partnership and Cooperation. In Ottawa he

has served as Senior Departmental Assistant to the Minister

for International Trade, Director Northern Europe, and most

recently as Inspector General. Mr. Collins has a Bachelors

in History and Politics from Queens University; BCom

(Business Administration) from Concordia University; MSc

in Management Sciences from Durham University; ACISfrom the Institute of Chartered Secretaries & Administrators;

and has attended the Senior Executive Development

Program from the Banff School of Advanced Management.

Mr. David Collins is married to Jacquie Collins, and they

have one adult son, Nicholas.

Ladies and gentlemen, please welcome,

Mr. David Collins!

DiplomaticEnclave

Reported by Arif Ansari, TCS ManagerMarketing & Public Relations, Northern Region

Da vid CollinsHigh Commiss ioner

of Cana da

Welcoming

Mr. Khalid Awan presenting a book on Pakistan toH.E. David Collins. Canada's High Commissioner

to Pakistan, during his recent visit to Canada-Pakistan Business Council in Toronto.

Mr Khalid Awan, Chairman TCS meetsMr Stephen Harper, Prime Minister of Canada.

John Tory, Leader of the Progressive Conservativeparty in Ontario, Canada visits the Lahore AirportTCS Express Centre. Pictured with him is Ali Leghari,TCS Head of Corporate Affairs and Arif AnsariManager Marketing & PR. TCS was hosting JohnTory who was in Pakistan with his wife (not pictured)

on a private visit.

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The Canadian Government has consistently demonstratedstrong support for humanitarian assistance and disaster-relief operations throughout the world. Following theEarthquake the CF-DART Task Force Pakistan (TFP) setup camp at Garhi Dupatta, 20 kilometers southeast ofMuzafarabad with a Medical Clinic and a Reverse osmosisWater Purification Unit (ROWPU). The CF-DART TPF hasthree ROWPUs in Muzafarabad.

The origins of CF-DART go back to 1994 when the CFdeployed 2 Field Ambulances to Rwanda. Despite the bestefforts of all concerned, the relief effort after the peak ofthe Cholera epidemic that brought great suffering. Thisexperience convinced the Canadian Government of theneed to create a rapid response capability to provideeffective humanitarian aid. The concept of the CF-DARTwas born. The DART is a military organization designedto deploy rapidly anywhere in the world to crisis rangingfrom natural disasters to complex humanitarianemergencies. It works in conjunction with national andregional governments and non-governmental agencies tostabilize the primary effects of emergencies; provide purifieddrinking water and medical aid to prevent the rapid onsetof the secondary effects of the disaster; and gains timefor the deployment of national and internationalhumanitarian aid to facilitate long term recovery in a disasterstricken community.

CF-DART has operated in Haiti, Honduras, Turkey, SriLanka, and now Pakistan. It comprises 200 CF personnelready to deploy for up to 40 days in permissiveenvironments where it will not encounter any organizedresistance or threat. It can be activated by a request froman individual country or the UN, and requires permissionfrom the Canadian Government. CF-DART serves the fourcritical needs of primary medical care, production of safedrinking water, a limited specialist engineering capability,and a command and control structure that allows for

effective communications with the host nation and theother agencies involved in the relief effort. CF-DARTcomprises of Headquarters (45 personnel) for strategiclevel liaison; Logistics Platoon (20 personnel) for transportand supplies; Engineer Troop (37 personnel) for bulk andbagged water, and limited construction; Medical Platoon(40 personnel) for tented facility catering to 250 out-patientsand 10 in-patients per day. A Defence and Security Platoon(45 personnel) provide camp security and general support.CF-DART is not designed to conduct search and rescueoperations.

Thank you for all the help CF-DART!

Cana dian Force s DisasterAss is ta nce Re sponse Te a m

(CF-DART)

DARTing To Pakistans Aid

Reported by Arif Ansari, TCS Manager

Marketing & Public Relations, Northern Region

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Established in 1992 as the first private

life insurance company after the

Government of Pakistan opened up life

insurance to the private sector, EFU Life

today is the largest life insurance companywith over 50% of the private sector market

share.

EFU Life is part of the EFU Group which

has a history dating back to 1932, when

the Eastern Federal Union Insurance

Company was registered in the city of

Calcutta, India. The Company operated

in India and Burma and sold both general

and life insurance. In 1947, with the

formation of Pakistan, EFU (as the

company was popularly recognized)

moved to Pakistan and rapidly establisheditself as the leading insurance company in the Country. By 1961, the

Company was the largest insurance company not only in Pakistan but

also in all of Afro-Asia excluding Japan. It remained so until 1972 when

life insurance in Pakistan was nationalized. From this time onwards EFU

operated solely as a general insurance company. From its re-birth in

1992 to date, in a relatively short span of 14 years, EFU Life's brand

name is synonymous with innovation, quality customer service and

professionalism.

EFU Life is the first, and currently the only life insurance company in

Pakistan to be awarded the ISO 9001:2000 certification. The success

of EFU Life can be attributed to a number of factors, which the

management calls the "EFU Advantage". These factors include theCompany's products, sales force, systems, values and people.

Some of the EFU Life firsts in Pakistan are: computerized product

illustrations for clients; unit linked products; critical illness products;

inflation protection benefit; tax qualified pension plans and extended

critical illness product. The Company markets its individual life products

through a professional full time direct sales force - an integral part of

the EFU Advantage.

The Company's values center on providing "Client Satisfaction". The

values are defined by the principles of good conduct, moral integrity

and impeccable ethics. This value system is part of EFU Life's strategy

to position itself as a company that cares for its clients. Its ManagingDirector and Chief Executive, Mr. Taher G Sachak, has helped in

transforming the landscape of the life insurance industry in Pakistan.

Prior to coming here in 1994, he was the Executive Director of Century

Life, a large Life Insurance company in the UK. He took charge of EFU

Life when it had only 10 employees. His particular expertise lies in sales

management and product design. This product design expertise enabled

EFU Life to pioneer new concepts in Pakistan such as "unit linking" and

"critical illness". These innovations introduced by EFU Life gave the

average investor the opportunity, for the first time in Pakistan, to avail

the latest products marketed in the West. From these initial 10 employees

EFU Life now has over 150 Head Office staff and a highly trained

professional direct marketing force of over 1,600 spread over a network

of 77 branches. The Company's gross premium income has increased

from Rs 65 million in 1994 to 2.5 Billion in 2005.

www.efulife.com

Corporate Profile Fu n d ra is e r fo r

Mo's Star is a children's book that MahnazMalik has written to generate funds forThe Citizens Foundation (TCF). Mo's Starwas launched in Karachi recently.Hollywoods Michael Radford flew in fromLondon and was on hand to lend support.Vidya Balan, the Bollywood sensation,flew in from Bombay to perform Mo's Starin Urdu. Cora Lynn Deibler, the award

winning illustrator of Mo's Star, came fromthe USA to support the launch and schoolvisits.

The Citizens Foundation Chairman AhsanSaleem took the audience through thevery power fu l TCF mul t imediapresentation at the launch ceremony.Unilever chairman Musharaf Hai hasthrown her weight behind the venture, asalso has Oxford University Pressmanaging director Ameena Saiyid. Alsoin support is the business house Knorr.

Education

www.thecitizensfoundation.org

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MUJEEB HASHMI joined TCS in 1982 as OperationsAssistant at a time when TCS and DHL were one entity. Hehas done his time on the frontlines delivering time sensitivedocuments and packages. 24 years later Mujeeb is in the HRdepartment as TCS Manager for Training Resource, makingtraining video guides for TCS couriers on personal groomingand client interface, and saving the Company the expense ofhiring external trainers. This career progression has emergedout of Mujeeb's personal passion for the performing arts thathas seen him deploy his considerable talent as actor, scriptwriter,director, producer, and concept originator. Eight of his playshave run on PTV and other channels, and include 'RishtayAnjaney', 'Phir Yeh Hua', and the serial 'Take It Easy'. He hasperformed the role of a 'malang' in the music video 'Ishq Ishq'.

Mujeeb says his career highpoint was in 2003 when he ledthe TCS 'Karavan-e-Azadi' from Karachi to the Khyber Pass,covering a distance of 3062 kilometers in 11 days on a Honda70 motorcycle, along with five other colleagues that included

Amir Nazar. Mujeeb and Amir went the entire distance, whilethe three other members of their five-man entourage cameonboard from station to station. "It was the most memorabletime of our lives. Mr. Saqib Hamdani made it possible with aRupees 1.5 million budget. We were given VIP protocol rightalong the journey, and in every city we were joined by hundreds

of people. At theWagah borderthere was agrand ceremony,and in Lahore'sFood Street wemet Lallo PrasadYadav who wasv is i t ing f romIndia, and he

questioned us indepth about our

jou rn ey. Bot hPTV and India'sS a h a r a T Vinterviewed us atlength, and wemade headlinenews in the localnewspapers ofthe towns andcities that wetraveled through.

Another instancet h a t h e i s

particularlyhappy aboutis the skit that he and colleagues performed at the 20thanniversary occasion of TCS, as a result of which the 49

percent courier commission that the Company was deductingwas restored to the couriers, with Mujeeb receiving a windfallof Rs.90,000 from the couriers as an expression of theirgratitude to him.

Mujeeb is married and has two kids, daughter Ilsa (13) andson Sahil (7). To keep fit he is a regular at jogging.

AMIR NAZAR is equally thrilled about the bike ride to theKhyber, and mentions it as the defining moment of his life."We were really treated like visiting royalty where ever wewent, and I can't thank TCS enough for that experience," saysNazar, who joined TCS in 1992, and has recently been madea TCS Franchisee for the New Sabzi Mandi area, that alsoincludes the Baqai Medical and Cadet Colleges, as well as

Gulshan-e-Maymar. "It is a matter of great pride and prestigefor me to be the first TCS employee to be elevated in thisfashion." While his investments are in the rentals and payroll,TCS provides him with the crucial back-end support. Earlierin his career with TCS Amir worked as sales solicitor andcourier. Both he and Mujeeb concur that there is a considerableburnout factor at work as a courier. "The city streets are quitestressful, and to negotiate them on a daily basis all day longdoes take its toll." They have both been in some seriousaccidents that resulted in broken bones, and in Mujeeb's casea blood clot that took four months to dissolve and afflicted himwith recurring blindness during that period.

A shared passion between Amir Nazar and Mujeeb Hashmi isfishing, which is not surprising living on the coast as they do.Amir acknowledges Mujeeb as the senior expert angler, even

though they fish in different groups. Amir's biggest catch thisseason has been an 8 kilo 'Dhotar' amongst a 1.5 maunds ofassorted fish catch. "There is no comparison to eating fish thathas been freshly caught," he says with a relish, preferring tohave it either fried, or cooked with an assortment of herbs andspices. Amir is married with daughter Yusra (7), and sonsHarris (5) and Afwan (1).

Still very much in the prime of life, both Mujeeb and Amir havea long career ahead of them yet, and it is entirely possible thatwhen we next visit them a few years hence, Mujeeb may wellhave transited to maker of LollyBollyHollyWood movies, andAmir the owner of a fish and chips franchise operation, inaddition to being a TCS Franchisee. As they say in Swahili,'Kay Sera Sera'!

ALL SMILES! Amir Nazar and Mujeeb Hashmi

Personal development from traveling theextra mile in the service of the customerIN THE LINE OF DUTY

We are doing this column a bit differently this issue of CONNECT. Having

established that all TCS couriers regularly travel the extra mile for our valuedcustomers in the line of duty, this time we look at how TCS couriers have

progressed personally and professionally during the course of their employmentwith TCS, in the line of duty.

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The TCS Star Performance Program was initiated in December 2003with the objective of acknowledging and recognizing exceptional performances of

TCS employees in the service of our valued customers throughout the TCS Network. Salute!

at your service

Sta r Pe rforme rsIn The Line of Duty

Asghar Ali KhanSales Solicitor

(Rawalpindi / Islamabad)

Zainab FatimaRetail Sales Officer(Rawalpindi / Islamabad)

Athar Abbas KazmiSales Solicitor

(Faisalabad)

M. Riaz TabassumOffice Attendant(Faisalabad)

Muhammad AshrafOperation Officer(Multan)

Kazim AliSales Solicitor

(Multan)

M. FarooqSales Solicitor

(Lahore)

Ahsan-ul-HaqAccounts Assistant(Lahore)

Hassan AkhtarOperations Officer(Karachi)

S. A. JafriSales Solicitor

(Karachi)

Ali HussanSales Solicitor

(Sukkur)

Ghutam MuhammadAdmin Officer(Sukkur)

M. RehanSales Solicitor

(Hyderabad)

Mashooq AliRSO(Hyderabad)

Shahid HussainBranch Manager(Quetta)

Sohail Ahmed QureshiSales Solicitor

(Quetta)

Johar IqbalSales Solicitor

(Peshawar)

Rehmat AliBranch Manager(Peshawar)

M. NadeemOperations Officer(Gujranwala)

M. ShafiqueSales Solicitor

(Gujranwala)

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Lea der sh ip is lifting aper son's vision to h igher sights ,

the ra ising of a per son's p erformanceto a h igher sta nda r d, the building

of a p er sona lity beyond itsnor ma l limita tions

Quote

Dr. Peter F. Dru cker


T

CSW

orldwid

eTCS EXPRESS WORLD-WIDE LLC#5, Abdullah Rashid Muhammad Saif Building,

Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAETel: +(971)-4-2858556, Fax: +(971)-4-2858560

www.tcsuae.com

Dubai - UAE

TCS EXPRESS WORLD-WIDE FZEOffice E; 301, P.O. Box 54601,

Dubai Airport Free Zone, Dubai, UAETel: +(971)-4-2990102, Fax: +(971)-4-2990103

www.tcsuae.com

Dubai - UAE

TCS EXPRESS WORLD-WIDE LLCAl Arooba Shop # 24 & 25, Al Arooba Street,

Behind Al Ansri Exchange, Rolla Square, Sharjah, UAECell: 00971-50-4552009 (Mr. Naushad Haider)

www.tcsuae.com

Sharjah - UAE

TCS EXPRESS INC.55-3176, Ridgeway Drive

Mississauga, Ontario L5L 5S6 - CanadaTel: +1(905)-607-6070 Fax: +1(905)-607-2474

Toll Free : 1-88 8 TCS-2040 w ww.tcs-express.com

Toronto - Canada

TCS EXPRESS WORLDWIDE (UK) LIMITEDUnit 8, Hounslow Park, Alice Way, Hanworth Road,

Hounslow, Middlesex TW3-3UD, London, UKTel: 0044-0208-5771166 Fax: 0044-0208-5771165

London - UK

TCS (PRIVATE) LIMITED37/E, Block-6, P.E.C.H.S., Karachi-75400, PakistanTel: +(92-21) -111-123-456, Fax: +(92-21)- 4546639

Toll Free : 0800-1-2000 www.tcs.com.pk

Karachi - Pakistan

TCS EXPRESS WORLD-WIDE LLCFardous Building, Al Salam StreetP.O. Box 54525, Abu Dhabi, UAE

Tel: +(971)-02-6778600, Fax: +(971)-02-6779800www.tcsuae.com

Abu Dhabi - UAE

I f ind tha t the gr ea t thing

in th is wor ld is not so mu chwher e we s tand, a s in wha tdir ection we a r e moving

Joh a nn Wolfga ng von Goeth e

Ma na gement Tip

Documents

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