Technical Monitoring / Application Operations with SAP ...€¢ Show-case “Application Operations” in the context of “SAP NW ... File System SOAP Backend JDBC ... SAP Solution

Waldemar Befort

SAP Active Global Support, October 2013

Technical Monitoring / Application Operations with SAP Solution Manager

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• Set the context

•Run SAP like a Factory &

•Application Operations

• Show-case “Application Operations” in the context of “SAP NW PI Monitoring”

• Summary

• Q&A

• Set the context




• Summary

• Q&A


Innovation Control Center and Operation Control Center with premium access to Mission Control Center

Innovation Control Center

Build SAP like a factory

Reduce implementation cost

Reduce time to value

Smoothen transition to operations

Avoid unnecessary modifications

Mission Control Center

Enhanced Back Office

Direct access to unmatched

expertise from SAP and ecosystem

Fast issue resolution

Operations Control Center

Run SAP like a factory

Improve business continuity

Higher degree of automation

Better business performance

Reduce total cost of operations

SAP Solution Manager Customer

SAP


Run SAP like a Factory – Layers to be considered

IT Infrastructure

Layer

Application

Layer

Business

Process Layer

ABAP J2EE

Solutions

Business Processes

Business Process Steps

End-Users scenarios

Interfaces & Jobs

Products & Applications

Systems & Scenarios

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network devices

Business

Process

Operations

Application

Operations

IT Infrastructure

Operations

SolDocu

LMDB

CMDB

• Set the context




• Summary

• Q&A


Scalability, High

Availability, Archiving

Reliable Message &

Queuing

Trans- formation

Dynamic Routing / Mediation

Protocol Switching

Connectivity (A2A, B2B, 3rd Party)



Central PI Monitoring with SAP Solution Manager Complexity in bigger landscapes

File System

SOAP

Backend

JDBC DB

JMS

System

Decentral

Adapter

Engine A

Decentral

Adapter

Engine B

Decentral

Adapter

Engine C

IDoc

Backend

System

Integration

Server

Channel error

ABAP

System

ABAP

Proxy A

ABAP

System

ABAP

Proxy C

ABAP

System

ABAP

Proxy B

PI Component unavailable

Message in error

(e.g. Receiver determination issue)


Local Monitoring

Runtime Workbench

Central Monitoring

~ 2007 ~ 2010 ~ 2011 ~ 2012

Technical Admin IT Support Application Support LoB Business User

Central PI Monitoring with SAP Solution Manager Evolution

SAP Operational

Process Intelligence

SAP Solution Manager

NetWeaver Administrator

CCMS


Central PI Monitoring with SAP Solution Manager Access to PI Monitoring Application in Technical Monitoring Workcenter

Monitoring of multiple PI

Domains

Access to PI Monitoring applications:

• Overview Monitor

• Component Monitor

• Channel Monitor

• Message Monitor

• Central Message Search

Context is always the entire PI Domain


Integration of Technical System Status

Information with navigation into

Technical System Monitoring

Individual view per PI component (in

relation to the Technical System) • Including Alert counter

• Forward navigation into specific monitors

Create Incedent tickets or Notifications

Navigate to local PI Monitors

Central PI Monitoring with SAP Solution Manager PI Domain-wide Overview Monitor with most important KPIs

Aggregated view as entry point with most

important status information


Central PI Monitoring with SAP Solution Manager Features of Overview Monitor

Possibility to create • Notifications

• Incident tickets

from all PI monitors (always prefilled with

relevant context information)


Central PI Monitoring with SAP Solution Manager Overview Monitor with Integration into System Monitoring

System-, Instance- and Host

related metrics on one screen

including graphical topology

view


Central PI Monitoring with SAP Solution Manager Message Error and Backlog Monitor

• Error and Backlog Monitor

look similar, just focusing on

messages in different status

categories (ERROR vs.

SCHEDULED)

• Better root-cause detection

using status details

• Including visualization via trend

graphs for one week (Last 7

days) or one day (Last 24 hours)


Central PI Monitoring with SAP Solution Manager Integration into central Alert Inbox

Pre-defined POWL queries per category and

per monitored object type

Several personalization

capabilities for content

and look-and-feel

Number of occurrences per

alert type and number of

status changes

List with all alerts in PI

Monitoring scenario

Alert group table with activities

Status, processor and comments to track

status of alert group directly in alert inbox

Incident Ticket ID and status

directly in alert inbox


Central PI Monitoring with SAP Solution Manager Component-based Message Alerting

• Alerting rules in PI Integration Directory allow specification of relevant scenarios

• Default configuration settings are delivered out-of-the-box (default alert rule)

• Alert rule objects are transportable via Transport Management System

• Support of old ABAP Proxies that are connected to SAP NW PI 7.31 is ensured

• Supporting multiple alert consumers at the same time (JMS based API is exposed)


Central PI Monitoring with SAP Solution Manager Central User Defined Message Search (as of PI 7.31)

• Central User-Defined Search for payload-based message search on several PI components

(payload is displayed only if local authorities allow it)

• Usage of Predefined Filters and Search in Archives are integrated

• Search result is displayed centrally for all PI components including payload attribute

Context-sensitive navigation into local PI components

• Set the context




• Summary

• Q&A


Central PI Monitoring with SAP Solution Manager Summary & Key Take-Aways

• SAP NW PI Monitoring is one of several applications in

SAP Solution Manager

• Growing PI landscape complexity and distribution leads to

growing requirements towards a central monitoring

approach

• Reduce the TCO by simplification of the operations processes

e.g. providing one central entry point combining monitors

for PI overall status with drill-down options up to host level

• Enable tight integration with System Monitoring and Root

Cause Analysis

• Relieve productive systems from individual monitoring activities

by a central collection of monitoring data

• Reduce the time for regular system health checks, hand-over

procedures and from incident detection to root cause analysis

Source for further information: http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home

//Dwdf063/shows/kw41/I802047_ASUG/Tuesday/SAP_Premium_Support_Endress_Hauser_e.mpg

http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home

http://wiki.sdn.sap.com/wiki/display/TechOps/PiMon_Home


Scope of Application Operations

System & Application

Monitoring

One infrastructure for monitoring and alerting

covering SAP & non-SAP applications

- System, Database & Host Monitoring

- End User Experience Monitoring

- Interface & Process Orchestration Monitoring

- Job & Business Intelligence Monitoring

Data Volume Management

Manage data growth and data reduction

measures in your landscape

Technical Analytics

& Dashboards

Dashboards for different target groups with

sufficient look-and-feel; pre-packed, extendable

or customer specific

Root Cause Analysis &

Exception Management

Analyze issues in heterogeneous landscapes,

ensure compliant configuration and reliable

handling of technical and business exceptions

Technical Administration

& Guided Procedures

Automated and guided handling of IT related

activities including IT Task Management


System and Application Monitoring Possible implementation

Technical

Support

Ph

as

e 1

P

hase 2

P

hase 3

Monitor Systems,

Databases and Hosts

based on SAP Standard

Template

Utilize Unified Alert Inbox

including integration to

Notification and Incident

Management

Monitor Interfaces,

Connections, Process

Orchestration, Message

Flows and Workflows

Monitor ABAP and non-

ABAP based Jobs as well

as Business Intelligence

scenarios

Monitor End User

scenarios and analysis

based on integrated E2E

Trace Analysis

Application

Support


SAP’s E2E Monitoring and Alerting Infrastructure – The Evolution

Local

CCMS

Central

CCMS

Integration of System and

Application Monitoring

ABAP ABAP SAP

J2EE SAP (ABAP,

Java, BOBJ,

SUP, HANA, …)

Non-SAP (IBM

WebShere,

Tomcat, MS .Net)

Application

Monitoring

System,

Database

and Host

Monitoring

PI Mon IC Mon

EE Mon BI Mon

Integration of

SAP IT Infrastructure

Management

Configuration

Management

Database

Monitoring

and Alerting

Integration

CMDB

Integration of

Business Process

Monitoring

SAP Solution Manager 7.1

Business Process KPI

Monitoring

Data Consistency

Monitoring

Unified Job Monitoring

Unified Interface

Monitoring

Message Flow and

Workflow Monitoring

SP01

SP05

SP05 SPXX

…


System Monitoring

System hierachy

Details Tree

System list

Metric Viewer

Mobile Application

Browser based Application


Central PI Monitoring with SAP Solution Manager 7.1 Availability

Central PI Monitoring as of SAP NW PI Release 7.11, SP06

Further enhancements in Component and Channel Monitors with SAP NW PI

7.30

– Self test information for SAP NW PI Components

– Short log information for SAP NW PI Channels

– Channel Ping functionality

– Status Details were introduced for Message Status

Communication Channels can be excluded from Alerting

(SAP Solution Manager 7.1 SP05)

Central User-Defined Message Search is supported as of

SAP NW PI Release 7.31

Component-Based Message Alerting is supported as of

SAP NW PI Release 7.31 (SAP Solution Manager 7.1 SP05)

PI Component “Business Process Management” is included

in PI Domain Overview (SAP Solution Manager 7.1 SP06)

Detailed Information can be found on SCN AppOps Wiki:

http://wiki.sdn.sap.com/wiki/display/TechOps/Home

http://wiki.sdn.sap.com/wiki/display/TechOps/Home


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• Set the context




• Summary

• Q&A

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Waldemar Befort

SAP Active Global Support

SAP (Schweiz) AG

Email: [email protected]

mailto:[email protected]


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Technical Monitoring / Application Operations with SAP ...€¢ Show-case “Application Operations” in the context of “SAP NW ... File System SOAP Backend JDBC ... SAP Solution