What's New in Application Operations for SAP Solution

EXTERNAL

SAP Digital Business ServiceSeptember 2017

What's New in Application Operationsfor SAP Solution Manager 7.2 SP05 & SP06

2EXTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions.

Disclaimer


SAP Solution Manager 7.2 – Overall Changes

New, unified Look & Feel in Application Operations

Support for Hybrid Landscapes as part of Application Operations

Changes with SAP Solution Manager 7.2 SP05 & SP06 in detail

Agenda

SAP Solution Manager 7.2 –Overall Changes


SAP Solution Manager 7.2 is not a Dual Stack anymore

SAP Solution Manager 7.1

SAP CRM7.0 EhP1

SAP PPM5.0

SAP Netweaver 7.02Dual-Stack ABAP and

Java

Classical Database

SAP Solution Manager 7.2

SAP HANA or Classical Database

SAP CRM7.0 EhP3

SAP PPM6.1

SAP Netweaver 7.40ABAP

SAP Netweaver7.40 Java

SAP Solution Manager 7.2 is based on SAP Netweaver 7.4, which supports no dual-stack systems.As a consequence, your existing SAP Solution Manager system has to be split!


SAP Solution Manager 7.2 provides UIs for any Device

Improved user experience§ SAP Solution Manager Fiori Launchpad§ Fiori Apps for dedicated use cases

http://help.sap.com/solman_fiori§ Flash-based dashboards migrated to SAP UI5

Options:§ Embedded Deployment:

Ø Required components are part of SAP Solution Manager7.2

Ø Configuration included into Mandatory Configuration (TASOLMAN_SETUP)

§ Central Hub Deployment:Ø If you already run SAP Fiori applications on a central hubØ If you would like to access SAP Solution Manger Fiori

applications centrally

Your web browser must support HTML5. For a full list of supported web browser versions refer to support.sap.com/pam


SAP Unified UI Strategy

Solution ManagerLaunchpad

Central entry pointExtensible/customizable by

customer to include ownapplications

Role based access to existing applications based onWebDynpro & CRM UI

Ultimate User Experience for business and low touchusers using SAP Fiori

New SAPUI5-based customizable Monitoring &Root Cause Analysis applications

Step-By-Step renewal of existing (e.g. Flash-based)applications to SAPUI5 / Fiori based on customerusage/impact

Improve User Experience Continuously


User Interfaces in SAP Solution Manager 7.2Summary

SAP Solution Manager 7.2 will follow the SAPBusiness Suite Strategy!

• SAP Fiori Launchpad will be used for role-based access to allrelevant applications and Work Centers

• SAPUI5 / Fiori will be provided for key business-facing UIsand mobile applications.

• Vital SAP Solution Manager UIs will be revampedincrementally using SAPUI5 / Fiori, based on customers’usage and demand.

• All Flash-based UIs for Run SAP applications and the existingSAP Solution Manager dashboards are planned to beconverted to SAPUI5.

New, unified Look & Feel inApplication Operations


Unified OCC Shell (UOS) based on SAPUI5 for Operations Applications

Launchpad

Icons for 1st levelnavigation

Icons for reusabletools like globalsearch, GuidedProceduresintegration, incident &notification creation,…

Icons forPersonalizationand Further Links

Header items area for global selections like timeframe selection, scope selection (TechnicalSystems/Scenarios), …


Customizable and Personalizable Operations Applications

Links to Default &Customer specificViews

Resizable &Arrangeable Views

UI PersonalizationManagementDrag&Droppredefined viewsand configure thedisplayed content

Allowing users building their own Monitoring Views according to personal requirements, screen size or taste:


Seamless integration between Monitoring, Alerting and Reporting

• No BW Web Templates or Flashapplications anymore:

èOne UI technology for Monitoring,Alerting & Reporting Views

• No separation between monitoring,alerting and reporting applicationsanymore:

è Personalizable Analytics Viewstightly integrated amongst MonitoringApplications

Support for Hybrid Landscapesas part of Application Operations


Operations for SAP Centric Hybrid Solutions

Focused RunOperated andused by SAP

Focused Run – Operated and used by SAP

Operated andused by

Customer

Virtual network

SAP SupportPortal

Availability Productive Systems

97%

Last Month

Systems in HEC

4

Productive Systems

System Performance

Memory Usage

15%

Free Memory

Incidents +

3

Open Incidents

User

25

Users last month

MonitoringInformation

Reports

ServiceRequests

SecurityReports

Cloud

SAP CPSAP CPI

BO CloudSAP C4Cand ByD

SAPS&OP

and IBP

System, Applicationand Business Process

Management Data

SAP CloudAccess Point

SAP BNG(Ariba, Concur,

FieldGlass)

SuccessFactorsSAP HCM

Dell Boomi

SAP S/4HANA

CE

Application andBusiness ProcessManagement Data

Managing componentsManaged components

SAP Private Cloudand On Premise

offerings

SystemManagement

Data

System andApplication

Management Data

Customer On Premise LandscapeSAP HANA Enterprise Cloud

SAP SaaS Cloud / Cloud Platform

SAP Hybrisand Yaas

Customer Service Provider


Scope for Hybrid Support

User ExperienceMonitoring

to ensure availability andperformance of SAP Cloud

scenarios from Customer OnPremise locations

Integration Monitoringto ensure reliable data exchange

between SAP On Premise and Cloudcomponents and vice versa

Business ProcessMonitoring

to provide Business ProcessKPI’s for SAP Cloud Scenarios

Data ConsistencyManagement

to ensure consistency of datastored in SAP Cloud and

Customer On Premise

SAP SaaS Cloud &Cloud Platform

SAP CPSAP CPI

BO Cloud

SAP C4Cand ByD

SAPS&OP

and IBP

SAP BNG(Ariba, Concur,

FieldGlass)

SuccessFactorsSAP HCM

Dell Boomi

SAP S/4HANA

CE

SAP Hybrisand Yaas

Exception Managementto forward business critical

exceptions from SAP Cloud toCustomer On Premise operations


Overview Hybrid Support Availability

Exception Management Available Planned(Q4 2017)

Available(1) Available Available

(1) Available Planned(2018) Available Available

(1)Planned(2018)

Available(1)

Available(1)

Integration Monitoring Available Planned(Q4 2017)

Available(1) Available Available

(1) Available Planned(2018) Available Available

(1)Planned(2018)

Available(1)

Available(1)

User Experience Monitoring /Synthetic User Monitoring Available Available Available Available Available Available Available Available Available Available Available Available

Real User Monitoring /Performance Management (3) Available Planned

(Q4 2017)Planned

(Q2 2017)Not

PlannedPlanned

(Q4 2017)Planned

(Q4 2017)Planned(2018)

Planned(2018)

NotPlanned

NotPlanned

NotPlanned

NotPlanned

End-to-End Trace Analysis Available Planned(Q4 2017)

Planned(Q2 2017)

NotPlanned

Planned(Q4 2017)

Planned(Q4 2017)

Planned(2018)

Planned(2018)

NotPlanned

NotPlanned

NotPlanned

NotPlanned

Data Consistency Management Available Available(2)

Available(2)

Available(2)

Available(1)

Available(2)

NotPlanned Available Available

(1)Not

PlannedAvailable

(2)Available

(2)

Business Process Monitoring Available Available(2)

Available(2)

Available(2)

Available(2)

Available(2)

NotPlanned Available Planned

(Q4 2017)Not

PlannedAvailable

(2)Planned

(Q4 2017)

1) Integration and Exceptions can be in general monitored. Instrumentation at cloud product side is still missing or incomplete.2) Infrastructure is prepared, but there is currently no instrumentation at cloud product side available.3) Real User Monitoring is only available in SAP Focused Run

Changes with SAP Solution Manager 7.2SP05 & SP06 in detail


Changes with SAP Solution Manager 7.2 SP05 - Page 1 of 4

• Interface & Connection Monitoring• Navigation within the application is changedè User interface is now divided in the pages Overview,

Monitoring, Analytics and Web Services• From Topology View (part of the Monitoring Overview) you can drill in a selected interface channel• Scope Selection is improvedè Include or exclude keywords to search for IC Mon scenarios• Within Solution Manager Configuration in the Monitoring and Alerting step, you can now configure the

severity of the alerts for an interface• Monitoring of additional metrics is provided: STAD records for ABAP based Web services and last

folder update for flat files• Monitoring of following integration scenarios is provided: SAP Application Interface Framework, SAP

Information Lifecycle Management and Ariba Network

• Process Integration Monitoring• Analytics page is addedè Graphical reports for components and channels with filtering for

channels and components via Settings.• You can configure the domains to be monitored by using the Configuration option



• Message Flow Monitoring• Analytics page is addedè Graphical reports on the following:

• Number of flows per flow type• Number of flows per sender participant• Number of flows per receiver participant• Average processing time per flow type (in seconds)

• Job & Business Warehouse Monitoring• Analytics page is addedè Graphical representation of the Performance and Alert Overview



• IT Calendar and Work Mode Management• Personalization is providedè You can create custom pages that display selected views, which can

made public or visible only for your user• You can use this option to add new filter criteria• You can change the context of the technical components

• Service Availability Management• Personalization is providedè You can create custom pages that display selected views, which can

made public or visible only for your user• Scope selector filter for views is providedè For each view of a custom page, you can set filters to

specify the relevant systems. The filter settings are saved and can be shared with other views.• Date selection for Overview pageè Default for service reporting (last three months) can be changed

by choosing the date selection icon and using the filters to select a new time range



• Guided Procedures• Within SAP Solution Manager Launchpad Guided Procedures is now available with new tiles:

• Guided Procedure Catalog tile shows the number of active GP’s to be accessed by GP browser• Guided Procedure Usage tile shows number of executed GP instances to access GP Execution Logs• From SAP Help Guided Procedures tile, you can open application help (overview of GP authoring)• From Guided Procedure Authoring – How-To-Guide tile, you can open the how-to-guide GP authoring

• Within Guided Procedures Catalog and Guided Procedure Usage you can select systems and hostsvia Scope Selector:

• In the editors of both GP applications, you can preview the current GP version by selecting a system• You can also filter and select an ABAP client

• Create New Activity view has been enhanced (add and remove links, improved handling of text)• UI5 Document Editor has been enhanced to support accessibility (text to speech, keyboard navigation)• The GP browser has been enhanced as follows:

• The free-text search has been extended above all existing columns• In the Last Executed column, you can see the last execution date of a GP instance

• You can create steps and sub steps by referencing existing ones within the same application area



• Interface & Connection Monitoring• Support for SAP SuccessFactors Data Replication

• Exception Management• Support for SAP SuccessFactors Data Replication exceptions• Support for custom specific SAP Cloud Platform exceptions• Support for S/4 HANA CE exceptions

• Root Cause Analysis• New Configuration Validation Reportingè New reporting tool is available, which can be used on

mobiles, as an alternative to the existing configuration validation tool• Enhanced Configuration Store J2EE_PSE_CERTè Validity information of private keys has been

added to this configuration store for J2EE systems.• Enhanced Trace Analysis with SAP Cloud Platform supportè You can now use the E2E trace

analysis for custom applications on SAP Cloud Platform



• Guided Procedures• You can log on to and log off from guided procedures, for example to log on with another user• In a log comment, you can now enter a formatted text. You can also upload an image, for example a

screenshot. You can then access this image choosing the link in the Display area of the Log screen area• You can enable the user to navigate to the next step, even if in the previous step all mandatory

activities haven't been executed successfully• Additional chart types are supported, for example heat map charts, bubble charts, and waterfall

charts. You can now attach more than one charts to any kind of guided procedure activity.• With admin role, you can lock a specific guided procedure execution instance in the Complete step.

You can also overwrite the execution status, if needed. By locking you prevent a specific instance to beexecuted and the execution data cannot be changed (guided procedure report remains unchanged)

• If such an instance contains IT tasks, these will be automatically set to completed• You can unlock a locked guided procedure execution instance in the log book


SAP Solution Manager 7.2 SP05:

https://help.sap.com/viewer/10e6d9cb3bc740e6a4c41588d9fc07a3/7.2.05/en-US/edb18c1a2649406b89b327cf6daf8c50.html

SAP Solution Manager 7.2 SP06:

https://help.sap.com/viewer/DRAFT/10e6d9cb3bc740e6a4c41588d9fc07a3/7.2.06/en-US/7bac7bc13baf4ebfa0be1ea9d40946e6.html

Release notes for SAP Solution Manager 7.2 SP05 & SP06

Documents

What's New in Application Operations for SAP Solution