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1 …Where We Exceed Expectations! TELESIS Corporation’s Capabilities Briefing 2010

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Page 1: TELESIS Corporation’s Capabilities · PDF fileTELESIS Corporation’s Capabilities Briefing ... Certificate of Appreciation for Commitment and Dedication for the Successful Start-Up

1…Where We Exceed Expectations!

TELESIS Corporation’s Capabilities Briefing2010

Page 2: TELESIS Corporation’s Capabilities · PDF fileTELESIS Corporation’s Capabilities Briefing ... Certificate of Appreciation for Commitment and Dedication for the Successful Start-Up

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MissionCustomer Success!

To provide timely and affordable, leading edge solutions to software and systems requirements with a team of experienced and motivated

professionals.

Corporate MissionCorporate Mission

…Where We Exceed Expectations!

Tel.e.sis \ n, pl \Progress that is intelligently planned and directed: the attainment of

desired ends by the application of intelligent human effort to the means.

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Company Facts and LocationsCompany Facts and Locations

…Where We Exceed Expectations!

⌧ Established 1998⌧ Headquarters in Beltsville, MD

- Beltsville, MD (DHHS Level 5 Cleared)- Colorado Springs, CO (DHHS Level 5 Cleared)- Aberdeen, MD- San Diego, CA- Ft. Campbell, KY- Cincinnati, OH- Ft. Hood, TX

⌧ SDB; WOSB⌧ 150+ Professionals⌧ DoD TS Cleared ⌧ CONUS and OCONUS Presence⌧ Deltek Accounting System⌧ Debt Free; $2M Line of Credit⌧ DUNS Rating 3A1: 03-341-6244⌧ CMMI Level 2 Appraised

Telesis Current Locations :

IraqKuwaitGermanyTaiwan

Client /Telesis Locations

IraqKuwaitGermany

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Information Technology Services• Applications Design and Development• Business Process Consulting Services• Web Development and Graphic Design• Database and Configuration Management• LAN / WAN Support• PMI / Project Management Professionals• Information Assurance; C&A; FISMA

TELESISTELESIS’’ Corporate CompetenciesCorporate Competencies

…Where We Exceed Expectations!

Document Solutions Services

• Turnkey, Scalable, Fully Secure Hot Line Facilities in Maryland and Colorado • Existing Technical Infrastructure • Service Level Agreement Management • Web Based Call Ticketing System• Tier 1, 2, 3 Support

• Data Entry / Data Processing• Back file Conversion; Microfilm• Data Capture / Digital Imaging • Records Management• OCR / Indexing• FOIA Processing • Adverse Event Records Management

• Skill Based Call Routing• A Fully Implemented Disaster Recovery Plan• Continuity of Operations Plan in Place• Extensive Pool of Trained Resources• Multi-Lingual Representatives• Customized Hot Line Training Programs

Hot Line and Help Desk Services

Our Hot Line and Help Desk Teams Have Been Recognized for Outstanding Services!

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TELESISTELESIS’’ Corporate CompetenciesCorporate Competencies

…Where We Exceed Expectations!

Help Desk; Hotline; Call CenterServicesOur Customers Include…

• Food and Drug Administration• Consumer Product Safety Commission

• U.S. Dept. of Army• U.S. Department of Homeland Security

• U.S. Department of Transportation• U.S. Department of Interior, National Business Center

(eOPF Help Desk for 31 Government Agencies)

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6…Where We Exceed Expectations!

Help Desk, Hot Line, and Call Center Services Help Desk, Hot Line, and Call Center Services Features of TELESISFeatures of TELESIS’’ Hosted Hot Line FacilityHosted Hot Line Facility

Physical Features of TELESIS’ Facility– Fully Secure and Scalable Facility– Operational 24X7X365– Security Cameras, Controlled Badge Access– Armed Guard Services (Option Available)– Restricted Access to IT Room– Independent Cooling System– Restricted and Secure Individual Project Areas– Equipped with Ergonomic Work Space– Fully Equipped Conference and Training Rooms– Uninterrupted Power Supply– Fulfillment Work Space and Courier Support

Available– Free and Abundant Parking– Break Rooms for Personnel

Technical Features of TELESIS’ Facility– Avaya Phone Hardware – Dell Servers– Voicemail PRO and IPOFFICE (Phone Servers for

SW Management)– Phone Licenses for Hotline Representatives– Hosted Ticketing Systems– Multiple Vendor Phone Service– Network Printers, Copiers, Fax, Scanners– Secure System Access – Secure Remote Access to Government Agency

Networks and Applications– Direct Secure Network– Email Connectivity With Government Agencies– Redundant PRIs / T-1 Lines– MS Exchange Servers for Email Configuration– Disaster Recovery Plans in Place– COOP Plan in Place

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7…Where We Exceed Expectations!

Web Based Call Ticketing System

Multiple Phone Bridge for Teleconferencing: Video-Classroom Training

Multiple T1 Lines

Remote Call Monitoring Capability

Hardware, Software, Ticketing System to Support Multiple Projects

Staffing: Call Center Representatives, Administrative, Management

Enterprise Call Routing and Data Reporting Features

Disaster Recovery Plans; COOP

Phone Switch, PBX Features for Call Monitoring

Call Center Training Modules for Hotline Representatives

Ergonomic Desk Space for Hotline Representatives and Mgt.

State of the Art Tier 1 Facility with Physical Security Features

In PlaceFeatures of the TELESIS Turn Key Help Desk Facility

Help Desk, Hot Line, and Call Center ServicesHelp Desk, Hot Line, and Call Center ServicesFeatures of TELESISFeatures of TELESIS’’ Hosted Help Desk FacilityHosted Help Desk Facility

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88…Where We Exceed Expectations!

Select Projects at a GlanceSelect Projects at a Glance……Help Desk, Hot Line, and Call Center ServicesHelp Desk, Hot Line, and Call Center Services

8AM-6PMMon - Fri

TELESIS Site

Fully OutsourcedPrime ContractorConsumer Product Safety Commission

Hotline

24X7X365Government SitePartially forServices OnlyPrime ContractorArmy – DTC Support

24X7X365TELESIS Site

Fully OutsourcedPrime ContractorFDA – Food Facility Registration Help

Desk

Client and Service Desk Program Name

TELESIS’Role

Fully orPartially

Outsourcedto TELESIS

Performed atTELESIS Siteor Govt. Site

Hours ofOperation

DOT-NHTSA Auto Safety Hotline Prime Contractor

Fully Outsourced TELESIS Site

8AM-8PMMon - Fri

FDA – AIAHD Agency Integrated ApplicationsHelp Desks

Prime ContractorFully Outsourced TELESIS

Site24X7X365

OPM – eOPFElectronic Official PersonnelFolder Hot Line

Prime ContractorFully Outsourced TELESIS

Site24X7X365

DOT-NHTSA Cash for Clunkers Hotline

Prime Contractor Fully Outsourced TELESIS Sites

8AM-10PM7 days / week

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9…Where We Exceed Expectations!

Our Customers SpeakOur Customers Speak……Help Desk, Hot Line, and Call Center ServicesHelp Desk, Hot Line, and Call Center Services

• October 13, 2009: Very well written report. Keep up the good work….Belinda Bell, CPSC

• July 2, 2009: I want to extend my thanks to the Telesis staff for heroic efforts to make this (C4C) happen. This has been a big undertaking and we really do appreciate everything you have done. …Ms. Barbara Sauers, COTR, NHTSA Cash for Clunkers Hotline

• April 19, 2007: Certificate of Appreciation for Commitment and Dedication for the Successful Start-Up of the NHTSA Auto Safety Hotline…U.S. Dept. of Transportation

• “Telesis successfully met the challenges and with less than 4 weeks of transition your team successfully commenced operation of the NHTSA Hot Line providing a seamless change to the public”…Ms. Faithia Robertson, NHTSA, Dept. of Transportation

• 18 Consecutive Months of Delivering 100% Performance Objectives and Earning 100% Award Fee……….NHTSA, Dept. of Transportation

• “They live up to their motto, “Where We Exceed Expectations”. They are one of the best contractors I have and I can rely upon their expertise to help solve problems that arise from time to time. Due to their innovative ideas, they have saved us thousands of dollars. They have an excellent management and leadership staff and they employ highly skilled professionals. I highly recommend them.”…….…Ed Arnold, FDA Contracting Officer

• Citation: “For outstanding teamwork in developing and implementing the information technology requirements for Prior Notice and Registration under the Bioterrorism Act 2002.”…..Lester Crawford, Commissioner FDA

• “I commend the TELESIS team for the high level of confidence that has been demonstrated in the performance of duties as well as the sense of responsibility, effort and pride that they have brought to this project”….Erwin Miller, HHS Project Officer for Beltsville Help Desk Support

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TELESISTELESIS’’ Corporate CompetenciesCorporate Competencies

…Where We Exceed Expectations!

Information Technology ServicesOur Customers Include…

• Food and Drug Administration• U.S. Department of Army

• U.S. Department of Homeland Security• U.S. Department of Education

• U.S. Department of Navy

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IT Governance and PMO Support• Business Process Improvement• Strategic Planning• Enterprise Engineering• Earned Value Management• Update / Refine Enterprise Architecture• Application Development and Integration• Workflow Management• COTS Implementation• Custom Development• Program and Project Management• COOP and Disaster Recovery

Information Technology ServicesInformation Technology Services

Applications Development and Test• Object Oriented Technologies• C, C++, Visual Basic, PL/SQL• Pro*C, Oracle Developer, Designer• ERP/SAP Implementations• Intranet, Internet, Extranet• Maintenance of Legacy Systems• Configuration Management• Rational Rose Tools• Software Testing

…Where We Exceed Expectations!

Types of Services Provided by TELESIS

Network & Deployment Support• Enterprise Network Operations Center Support• Network Administration and Management• Messaging and Directory Database Support• Desktop Services Support• Asset Management and Support• Information Assurance• Intrusion Detection

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12…Where We Exceed Expectations!

Food Facility Registration ProgramCustom Application Development for Food Facility Registration Program

• Design, develop, and document the complete workflow life cycle of the firm registrations forms• Implement a functional paper processing business application • Identify the requirements for the FDA Unified Registration and Listing System (FURLS) and Prior Notice• Determine opportunities for unification between the FURLS extranet application support and the paper

process

Information Technology ServicesInformation Technology ServicesU.S. Department of Health and Human Services U.S. Department of Health and Human Services -- Food and Drug AdministrationFood and Drug Administration

TELESIS’ Work Breakdown and Project Planning Include at a Minimum the Following:

• Requirements Gathering• Maintain Requirements Traceability Matrix• Concept of Operations• Tool Analysis and Selection• System Design Document• Overall Project Plan and Schedule• Configuration Management Plan• Security Risk Assessment• System Testing• Work Breakdown Structure• Alternative Analysis

• Risk Analysis and Mitigation Plan• User Acceptance Plan Test • Change Management Plan• Quality Assurance Plan• Training Plan• Implementation Plan• Operations Plan• Maintenance Plan• Security Plan and Architecture• System Documentation

The project is designed in compliance with Capability Maturity Model Level 2 (CMMi Level 2) requirements

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U.S. Dept. of Navy - SPAWARClassified Program, San Diego, CA• Information Security Plan Development and Execution• Test and Evaluation; Quality Assurance• Network Design• Documentation and Technical Writing• Configuration Management• Program Management• CMMi Level 3 Compliant

U.S. Dept. of Navy U.S. Dept. of Navy -- SPAWAR and NAVFACSPAWAR and NAVFAC

…Where We Exceed Expectations!

U.S. Dept. of Navy - NAVFAC• Administrative Support Services• Program Analysis• Transportation Equipment Management• Fleet Management Support• Transportation Inspection Support Services• Employee and Customer Locations:

• Washington Navy Yard• Pax River • Andrews AFB• Dahlgren Naval Weapons Base• INLS Project Office, Marinette, WI• PWD South Potomac • Indian Head• Port Hueneme, CA

Information Technology ServicesInformation Technology Services

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U.S. Department of ArmyU.S. Department of Army

U.S. Dept. of ArmyField Support Program, Tactical Battle Command Systems• Command Post of the Future (CPoF)• Maneuver Control System (MCS)• Battle Command Server (BCS)• Battle Command Common Services (BCCS)

Fort Bragg, NC

Fort PolkLA

Fort Leavenworth, KS

Fort Irwin, CA

Fort Lewis, WA

Fort Monmouth, NJ

Fort Hood, TX

Fort Drum, New York

Fort Huachuca, AZ

…Where We Exceed Expectations!

Information Technology ServicesInformation Technology Services

CPOF ProvidesSituational Awareness through import and display of ABCS and Joint DataMap Centric CollaborationReal-Time, Distributed Collaborative and Temporal Planning ToolsReal-Time planning for senior level Battle Update BriefsMCS ProvidesIntegrated data from C2 systemsPlanning and task org tools Deliberate Planning & Orders ProductionBCS ProvidesServices to Brigade and above (BCT – Corps)SQL Server 2005 RDBMS for MCS stove-pipe functionalityAuto-Configure functionality to the MCS applications on the TBC WorkstationBCCS ProvidesVirtualized servers on VMware ESX 3.5Active Directory Domain ControllersMS Exchange 2007; MS SQL Server 2005MOSS 2007; MS WSUS; MS SCOMSymantec EPP Server; Java Web ServerWindows Web Server; Battle Command Operations Server; BCS; CPoF Mid-Tier, CPoF RA/VoIP, CPoF DataBridge

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15…Where We Exceed Expectations!

Information Assurance PMO Support• Information Assurance Policies, Procedures,

Standards, and Directives development• Information Assurance Strategic Planning• HSPD-12 Program Support• FISMA Reporting• Certification & Accreditation (C&A)• Cyber Security Management Center (CSMC) Forward• Incident Reporting, Management and Resolution• Baselines Security Configuration and Control• Education, Training, and Awareness• Information Assurance Verification & Validation Reviews• Security and Privacy Communication and Outreach• DOT Website Compliance• DOT Business Case Submission to OMB• Privacy Program Support• Technical Security Architecture development• Technical Security and Subject Matter Expertise

Tools, and Certifications

Tools• Cyber Security Asset Management (CSAM)• Archer- Enterprise Security Portal (ESP)• Secure Element Class 5• HiSoftware AccMonitor• Share Point• Remedy- Incident Management

Certifications• Certified Information Systems Security Professional (CISSP)• Certified Information Security Manager (CISM)• Microsoft Certified Systems Engineer Security Specializations (MCSE: Security)• Microsoft Windows Server 2003 Security Certified Professional• Check Point Certified Managed Security Expert NG with Application Intelligence Plus VSX (CCMSE with AI Plus VSX) • Check Point Certified Security Principles Associate (CCSPA) • CISCO CISCO Certified Security Professional (CCSP) • CISCO Certified Internetworking Engineer (CCIE) • Sun Certified UNIX Security Administrator • RSA Certified Instructor (RSA/CI)•Sourcefire Certified Professional (SFCP)

Information Assurance ServicesInformation Assurance Services

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16…Where We Exceed Expectations!

Successful C&A for Government Systems

• Develop the System Security Plans• Conduct and document the Risk Assessment• Conduct a Security Test and Evaluation of Security Controls• Prepare a Security Test and Evaluation Report• Create the Plan of Action and Milestones (POA&M)• All C&A documentation delivered on time within budget resulting in full system Accreditation

Certification & Accreditation SupportCertification & Accreditation Support

TELESIS’ C&A Processes Utilize…

• A disciplined security approach based on NIST or DoD C&A requirements• Baseline Configuration Scanning• Vulnerability Scanning • Security Assessment, Security Controls Test and Evaluation• Continuous monitoring of the system or application documentation

Page 17: TELESIS Corporation’s Capabilities · PDF fileTELESIS Corporation’s Capabilities Briefing ... Certificate of Appreciation for Commitment and Dedication for the Successful Start-Up

17…Where We Exceed Expectations!

Business Process Improvement SupportBusiness Process Improvement Support

TELESIS’ BPI Support Comprises of…

• A collaborative problem solving approach to function as “Accelerators” or “Enablers” to achieve business process improvement

• Process improvement efforts focused on enhancing quality, and compliance, directed towards increased productivity from current processes

• Process redesign work to understand the needs of all critical stakeholders to design improvements

• Use of select operational tools to drive the change - e.g., Lean and Six Sigma

• Our Goal: To create an unstoppable momentum for process improvements

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Teamapproach

ProblemSolving

approach

– The team “tests” hypotheses throughout the organization and uses hypotheses to “push” the thinking

– Teams employ a rigorous, fact-based, analytical approach to problem solving, proving points of view rather than asserting or arguing them

– We ensure confidentiality throughout the engagement, controlling documents and paper, and not revealing anything outside the teamwithout client consent

– We believe very strongly in maintaining the highest standards of professionalism and integrity

Confidentiality &

Professionalstandards

– Each project the BPI team engages in has champions in the relevant client organization

– The BPI team works collaboratively with client management, listening and receiving input as needed

– Our team strives towards norms of openness, inclusiveness, and transparency in the development of our work

TELESISTELESIS’’ Business Process Improvement ApproachBusiness Process Improvement Approach

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19…Where We Exceed Expectations!

Our Customers SpeakOur Customers Speak……

• Letter of Appreciation for Outstanding Efforts and Commitment Demonstrated by TELESIS Employees…..May 16, 2007; PoSheng Program, SPAWAR

• Gold Coins of appreciation in 2006 awarded to TELESIS’ employees for outstanding support services…. Outgoing Commanding General Combest, Aberdeen Proving Ground

• “I wanted to say thank you for you and your group’s effort in putting that safety brief together for the HCNCT3 BGAN system last month. We got it just when we needed it Friday the 13th. The training and testing went pretty well all in all”…… Ronald Supplee – Sr. General Engineer, Dept. of Navy

• “Your team has performed admirably throughout its tenure by consistently stepping up to the tasks at hand and delivering high quality support and services”…Dennis Raymond, Director, MCS Program (US Army)

• TELESIS personnel’s presence has provided breathing room to the guys who have been working the technical issues at Ft. Hood for the past 18 months. Their personnel are a real asset”…Balraj Gill, MCS Task Order Manager.

• “I would specifically like to extend FDA’s appreciation to TELESIS for delivering highly professional services in overall performance of the contract”….Ed Arnold, FDA Contracting Officer

Information Technology ServicesInformation Technology Services

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TELESISTELESIS’’ Corporate CompetenciesCorporate Competencies

…Where We Exceed Expectations!

Document Solutions ServicesOur Customers Include…

• Food and Drug Administration• U.S. Department of Agriculture

• Health Resources Services Administration• National Institutes of Health

• U.S. Department of Transportation – All Modal Administrations• United States Geological Survey

• Environmental Protection Agency• Transportation Security Agency• Office of Personnel Management

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21…Where We Exceed Expectations!

Imaging and Conversion Services • Paper/ Microfilm to Digital Conversion• Backfile Conversion• Books; Photographs; 35mm Slides• Color and Grayscale Scanning• Day Forward Processing• Indexing with 99.9% Accuracy• Work Flow Management• Document Preparation• OCR / ICR / Text and Numeric Data Entry• CD / DVD Creation; Processing• InputAccel Software; InfoLinx Databases • Fujitsu; Kodak; Scanners• Image-, Text-, Numeric Based Forms• Proofing, Validation and QC Audits• Microfilm & Microfiche Processing• We follow ISO 9001 Quality Standards• Rapid Turnaround

Records Management and File Room Support• Needs Assessment and Analysis• 12X5 File Room Support• Bar Coding; File Inventory; Retrieval• File Audits; File Archiving• FOIA Processing and Redaction Services• Records Retention Schedules• Disaster Recovery; Backup• Document Control• Personnel Records Management• Maintain Official Personnel Records (NIH)• Maintain Adverse Event Data (FDA)• Maintain Auto Safety User Data (DOT)• NARA Standards

Sample Statistics for Imaging and Conversion• Over 950,000 Images Per Month• Accuracy Rate 99.2%• Exceeded Performance Based Requirements

TELESIS Thrives on Performance Based Projects!

Document Solutions ServicesDocument Solutions Services

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22…Where We Exceed Expectations!

Our Customers SpeakOur Customers Speak……

• “TELESIS is one of the best contractors I have. Due to their innovative ideas, they have saved us thousands of dollars.”…..….Ed Arnold, Contracting Officer, FDA

• “The TELESIS Team worked diligently to meet the demanding schedule for this (Congressional) request. Several team members worked late into the night to ensure that their work was completed properly and on time. Because of TELESIS’ work, CAERS was able to comply with Congressional request on time”…..Dr. Paul Jung, Deputy Director CAERS, CFSAN, FDA

• “If all the other program offices in CFSAN could adopt your offices' attitude towards providing responses to FOI A requests in such a timely manner, CFSAN would not have any backlog. My thanks again to you and your staff for a job well done…. Patti Gee, FOI Officer

• “Your team has repeatedly stepped up to the requirements and has delivered superior services, consistently meeting and exceeding the performance requirements”…..Cheryl Burgess, Project Officer, FDA

• “TELESIS has consistently provided timely and efficient records management services in support of CAERS program. They are to be commended for the superior services they provide”…..Tracy Summers, Project Officer

• “This job is a testimony to the commitment that TELESIS team has for quality work”….Dr. Paul Jung, Deputy Director CAERS, FDA

Document Solutions ServicesDocument Solutions Services

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U.S. Dept. of Treasury, Tax and Trade BureauTransition Operations in 2 Weeks with 95% Incumbent CaptureU.S. Dept. of Interior (National Business Center)Transition Operations in 2 Weeks with 100% New Workforce (Incumbents not available)U.S. Dept. of Navy (NAVFAC)Transition of 94% incumbent employees performed over a weekendU.S. Dept. of Army (DTC Support at Aberdeen Proving Ground)100% incumbent employees transitioned successfully in less than 8 calendar daysU.S. Dept. of Navy (New Program / Classified Program)Identified, hired and retained 26 IT professionals in 20 calendar days

U.S. Dept. of HHS100% incumbent employees transitioned successfully in less than 10 calendar daysU.S. Dept. of Army (Maneuver Control System)98% incumbent employees transitioned successfully within 6 Calendar days

TELESIS Enjoys a 90% Employee Retention Rate

Experience with Employee Transition Experience with Employee Transition

…Where We Exceed Expectations!

• Highly Efficient HR Department• Attractive Employee Benefits; Sign-on Bonuses to Attract and Retain Personnel• Full Customer Communications Before, During and After Transition• Incumbent Staff Recruitment and Capture• Experience in Subcontractor / Team Partner Management

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⌧ U.S. Department of Health and Human Services⌧ U.S. Department of Interior⌧ U.S. Department of Treasury ⌧ U.S. Department of Agriculture⌧ U.S. Department of Homeland Security ⌧ U.S. Department of Education⌧ U.S. Department of Transportation⌧ U.S. Department of Commerce⌧ Office of Personnel Management⌧ Nuclear Regulatory Commission⌧ Small Business Administration⌧ General Services Administration⌧ U.S. Department of the Army⌧ U.S. Department of the Navy⌧ Defense Nuclear Facilities Safety Board⌧ Consumer Product Safety Commission⌧ Environmental Protection Agency⌧ Lockheed Martin⌧ IBM⌧ CSC⌧ SAIC

Our Customers and Strategic AlliancesOur Customers and Strategic Alliances

…Where We Exceed Expectations!

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⌧ FIPSS Contract: W91ZLK-05-D-0030

⌧ GSA Schedule 70: GS-35F-0537L

⌧ GSA Schedule 36: GS-25F-0041R

⌧ GSA 8(a) STARS (FA 1-5): GS-06F-0204Z

⌧ GSA Alliant SB: GS-06F-0645Z

⌧ FDA ICT21: HHSF223200850018I

⌧ FDA ELMS: HHSF2232009500221

⌧ FAA eFAST BPA: DTFAWA10A-00161

⌧ U.S. Office of Personnel Management BPA for Records Management

⌧ Treasury TIPSS 3

⌧ Navy SeaPort-e

⌧ DISA NexGen

⌧ ITES-2

⌧ Army Rapid Response 2

⌧ Strategic Services Sourcing (S3)

Federal Contract Vehicles for TELESISFederal Contract Vehicles for TELESIS’’ ServicesServices

…Where We Exceed Expectations!

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TELESIS is Eligible to Perform Tasks Under the Following NAICS Codes 541513 – Computer Facilities Management ($25M Code) – (i.e. FA3 of 8A STARS for Hot Lines and Help Desks)

541519 – Other Computer Related Services ($25M Code) – (i.e. NHTSA Hot Line)

518210 – Data Processing, Hosting, and Related Services ($25M Code)

TELESIS Offers the Following Contracting Vehicles with Extensive Labor Categories for Delivering Required Services

GSA Schedule 70: GS-35F-0537L: Tasks may be Awarded via BPAs, Sole Source or Competition

GSA 8(a) STARS (FA 3): GS-06F-0204Z: CO will Require Delegation of Authority Training (<20 minute process) and SOW requires approval from GSA prior to sole source award or competition; STARS is a Pre-Competed 8A Vehicle and allows Sole Source Contracts.

Delegation of Authority POC at GSA: Mr. Howard Innis, Contracting Officer GSA, 816-823-4658 (voice); 816-520-6721 (cell); [email protected]

SOW Approval Process: http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=15856&channelId=-24743&ooid=15749&contentId=22093&pageTypeId=17112&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=6FG

TELESISTELESIS’’ NAICS Codes and Available Contracting VehiclesNAICS Codes and Available Contracting Vehicles

…Where We Exceed Expectations!

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Inc. 500: 2004, 2005, 2006

Top 50 Diversity Owned Businesses in MD: 2004, 2005, 2006, 2007, 2008

Top 500 Small Businesses in MD: 2004, 2005, 2006, 2007, 2008

Washington Technology's Fast 50 Small Business, Rank 6th: 2005

Washington Technology's Fast 50 Small Business, Rank 5th: 2006

District Office Small Business Person of the Year, U.S. SBA: 2005

Special Congressional Recognition: 2005

An Award Winning Small BusinessAn Award Winning Small Business

…Where We Exceed Expectations!

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2828…Where We Exceed Expectations!

Contact InformationContact Information

Payal Tak, President & CEOTel: 240-241-5610Fax: [email protected]

Peter Anderson, M.D., Director – Public Health and CDC Programs

Tel: 404-277-9305 Fax: [email protected]

Sonia Dua, Sr. Program ManagerTel: 240-241-5607Fax: [email protected]

Ms. Eileen de BoerDirector of Contracts and AccountingTel: 240-241-5615Fax: [email protected]

Ms. Jewel Morgan, Program ManagerTel: 301-575-1282Fax: [email protected]

Greg Goff, Director of TechnologyTel: 240-241-5608Fax: [email protected]

Joe PisulaDirector of Customer SolutionsTel: 240-241-5616 Fax: [email protected]

Cheryl EvermanBusiness Development ManagerTel: 401-829-2365 Fax: [email protected]