TeleTech Marketing Communications

8/2/2019 TeleTech Marketing Communications

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TeleTech Marketing Communications, Inc.

TCMI is a call center for telemarketing communications established in Manila on September 1999. It

supports the sales and revenue of programs of various service oriented industries. In particular it has

focused on hotels, credit card companies, and banks. The telemarketing industry has grown significantlyas various companies have decided to outsource their sales functions while expanding their market base.

For hotel industry, our company sells privilege cards which give card holders special benefits and services

from the hotel. For the credit card companies, we solicit for qualified card holders. And for banks, we

offer salary loans and remittance services.

The client base of TMCI credit cards, include RCBC, HSBC, Security Bank, Chinatrust, Union Bank,

Metrobank, and East West Bank. Hotel club memberships include Diamond Hotel, Linden Suites, Hyatt

Regency Manila, Waterfront Hotels & Casinos, The Richmonde Hotel, Microtel Inn & Suites, Legend

Villas, Hotel Supreme, Fuego Group of Hotels & Resorts, Discovery Suites, Club Vacation, and Club

Morocco. TMCI is also working with Manila North Tollways (Rediscover the North Privilege Card),

Radiowealth Finance Corp (Hongkong), Wine & Dine Card, the Golf Link Card and Asia United Bank

for the OFW remittance services.

TMCI is currently run by its Founder and President, Marites Syquia-Pamintuan, formerly director of

Hyatt Regency Manila and Dusit Hotel Nikko, bringing over 15 years of marketing experience. She

personally leads discussions with current and future corporate clients for concepts, strategies andexpansion plans.

Services

Customer Management

TeleTech Customer Management services provide you with integrated solutions and opportunities to learn

about your customers in each of the key customer management phases. TeleTech can look deeper into

customer interactions, learning and presenting actionable data back to strategic decision makers.

With every customer interaction, our employees:

* Quickly and precisely assess the total picture of the customer’s needs,

* Examine possibilities for selling better solutions for those needs,

* Capture real buying behavior data to help with strategic decision making.



Direct Sales

TeleTech Direct Sales allows organizations to target, acquire, develop, and retain high-value customers

using real-time tools such as Electronic Direct Marketing (EDM), customer relationship management

(CRM) software, analytics, and order management.

All these marketing channels:* Impact all phases of the customer lifecycle,

* Expand your market reach, and

* Maximize revenue from the small- to mid-sized business market.

TeleTech’s Target and Qualify suite provides a wealth of tools for organizations seeking faster time-to-

market performance and greater Return on Investment.

Our end-to-end analytics provide front-end insight on the right customer profiles as well as back-end

readouts on a broad spectrum of performance metrics.

TeleTech’s Target and Acquisition Suite includes an Electronic Direct Marketing (EDM) platform.

Contact Us:

TeleTech Marketing Communications, Inc.

Unit 2208 Cityland 10 Tower 2 #6817 Ayala Avenue Salcedo Village, Makati CityPhilippines

+632 889 4540

[email protected]



STREAM GLOBAL SERVICES

ABOUT US

Originally formed more than 15 years ago as an outgrowth service for a large software reseller, Stream

has grown to become a global provider of sales, customer service and technical support services for the

Fortune 1000. Since its inception, Stream's global footprint has expanded to cover 23 countries, withmore than 30,000 employees across 50 locations. Stream currently manages millions of voice, email and

chat contacts each year from customers around the globe.

While Stream's history is rich in technical support, the company has grown to be a Provider of Choice for

companies looking for world-class customer care and revenue generation programs, as well. Our

consultative approach enables us to tailor programs that specifically speak to our clients' specific business

challenges. And, with a global presence across North America, Europe, the Philippines, India, Latin

America, Middle East and Africa, we ensure we are in the right geographies with the right market

expertise to deliver successful support programs.

As a known "Employer of Choice" in the regions in which we operate, Stream is able to attract the besttalent, ensuring our support professionals are truly engaged and engrossed in our clients' businesses and

brands - resulting in a better overall customer experience.

Stream's vision for the future includes expansion into new geographies, as well as continued dedication to

client and customer satisfaction and further innovation of support services.

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Stream has become an unparalleled BPO services organization and trusted partner to some of the world's

leading companies due to our commitment to our core values and executing to our company vision and

mission shown below:

Our Vision

Our vision is to be the leading integrated, global business process outsourcing solution provider by

continuously enriching our clients' value propositions.

Our Mission

Our mission is to continuously provide innovative service solutions to our clients to create maximum

value for their customers.

Our CORE Values

Commitment

Commitment to providing personal growth and leadership opportunities.

Commitment to our internal and external clients.

Ownership

Ownership and accountability for our team's success.

Ownership of creating value for employees, clients and shareholders.



Respect

Respect and demonstrate integrity and honesty.

Respect the diversity of our global culture.

Excellence

Excel at delivering quality service with a passion for our clients' success.

Excel at innovating across our business practices and client services.

CONTACT US

APAC Headquarters

Stream Quezon City

6 Floor Annex SM City North EDSA

Quezon City, 1105

The Philippines

+63.2.908.1300

Documents

TeleTech Marketing Communications