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Compelling Solutions for the Communications World.Confidential and proprietary information from Telmar Network Technology

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Energize Your Enterprise!Energize Your Enterprise!

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The Service Provider Challenge:

The Telmar 3-step approach1. Telmar can partner with your existing programs and migrate them to a managed

SLA.

2. Telmar will provide warranted CPE equipment in pre-packed bundles to ship direct to customer.

3. RMA and out of warranty requests are managed by Telmar and reported to service provider.

“I want more customer revenue through bundling services and equipment but I cannot afford to get bogged down with all the CPE management”

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Telmar Network Support – Testing and Repair Telmar Network Support – Testing and Repair

• Quality- Telmar is the Industry leader in Quality- All facilities ISO and TL9000 Certified- Repair return rates are over 400% better than competitor (as reported by the

Quest Forum)• Capability

- Telmar repairs over 45,000 SKU’s in house today- State of the art research and development capabilities can rapidly add new

products to existing in-house capabilities- Relationships with OEMs to deliver repair on all products

• Warranty Management- Industry leading turnaround times driven by rapid internal processing and

significant investment in pre-tested finished goods inventory• Ease of Use

- One stop multi-vendor repair for all PCB requiring repair- No RMA required for equipment return- Web access for repair status- Monthly reports, status, statistics to insure optimal program performance- Industry leading Spare Management programs

• Value and Price Leadership- Telmar volume allows for Industry leading price points- Flexibility to provide options for the capitalization of repair costs

Telmar’s repair capabilities have delivered significant

savings to global service providers by delivering world class:

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Quality Certifications

• Telmar has both ISO 9001:2000 and TL 9000 certification in all of our major distribution facilities throughout the U.S.

• We are one of four providers of pre-owned products and services currently registered to the TL 9000 procurement standard

• Telmar is the ONLY provider registered and certified to both the TL 9000 procurement and repair services standards

• As an OEM, Telmar has TL9000 certification for its R&D function, as well as CTAC support services

Customer satisfaction of 99% for 7 years running

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A Leader in Quality Performance

1. On-time delivery• Telmar – 96%• Industry – 92%

2. Re-return rate• Telmar – 1.0%• Industry – 4.8%

3. Problem reports• Telmar – 0.0002 (2 per 10k units)• Industry – 0.0011 (11 per 10k units)

Telmar is an industry leader in Quality as measured by QuEST -

The Telecom Industries Quality benchmark

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Industry Leading Warranty and Labeling

• One year warranty on the entire PCB- Not just the repair

• Human readable barcodes- Part numbers are easily identifiable

• Scannable part number bar codes on every product• Compliance to Telcordia’s common language

documents- GR209 product change notice- GR383 bar code labeling- GR485 equipment coding process

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Commitment to Test and Repair Capabilities

Telmar has made significant investments to maintain state-of-the-art test and repair equipment with broad capabilities

AdtranAlcatel-LucentAastraAslec/EmersonAvayaBest PowerBoganConklinComdial/VerticalDatacomDukaneDBAExecutoneElgin ElectronicsFujitsuGN NetcomHarrisITT/CortelcoLenkurtLynchMarconi

MitelNECNewbridgeNortelNorthcomOneacPairgainPanasonicPara SystemsPlantronicsPremierProtelPulsecomQuadrumRolmSeiscorSiemensTelco SystemsTelectTellabsTeltrend

TelradTelehornTeltoneTieTone CommanderToshibaThomas IndustriesThomsonTone CommanderUnexValcomVidarViking ElectronicsVodaviWescomWestellWheelockWestern ElectricXel

AND MANY MORE

Telmar’s test and repair facilities ensure that the products you purchase are tested to the highest levels of quality.

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Industry Leading Test Labs

Telmar’s significant investment in test equipment / fixtures ensures optimal quality with industry leading turn around times!

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Network Capabilities

Over 100 vendors supported!

Telmar is the market leader for Network equipment repair.Millions of units shipped annually!

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10,000+ Line Items in Stock: TDM / IP / Hybrids10,000+ Line Items in Stock: TDM / IP / HybridsNORTELM7100 Tel.M7208 Tel.M7310 Tel.M7324 Tel.T7100 Tel.T7208 Tel.T7316 Tel.T7316E Tel.M3901 Tel.M3902 Tel.M3903 Tel.M3904 Tel.M3905 Tel.I2002 IP Tel.I2004 IP Tel. 1120E IP Tel.1140E IP Tel.NTBB02 Fiber 2 Port Expansion CardNTBB03 COPPER 2-MODULE EXP CARTRIDGENTBB04 8 STATION COMPACT ICS CART.NTBB05 CARTRDIGENTBB06 FIBER 6 PORT CARDNTBB07 TURBO 6 PORT COPPER EXPANSIONNTBB08 MICS 4.0 NVRAM ASSY-GENERICNTBB14 16 STATION MODULENTBB20 M12X0 TRUNK MODULENTBB24 T1-CLOCK CARTNTBB25NT7B75 TRUNK CARTRIDGENT7B69 TRUNK CARTRDIGE0 X 8 KSU0 X 32 KSUMeridian PBX Opt 11-81C HardwareBCM ( All Models) CS1000

Avaya5410 IP Tel.5420 IP Tel.5610 IP Tel.4610 IP Tel.4620 IP Tel. 4621 IP Tel.4622 IP Tel.4625 IP Tel.2410 Tel.2420 Tel6408D Tel6408D+ Tel6416D Tel6416 D+ Tel6416D+M Tel1608D IP Tel1616D IP Tel9610D IP Tel.9620 IP Tel9630 IP Tel9640 IP Tel9650 IP TelPartner 6 TelPartner 18 TelPartner 34 TelACS 308 ControllersACS 509 Controllers308 Expansion cards

MITEL5020 IP Tel5140 IP Tel5212 IP Tel5224 IP Tel5312 IP Tel5324 IP TelSuperset 1 TelSuperset 2 TelSuperset 3 TelSuperset 4 TelSuper consoles 1000VERTICAL / COMDIAL3500 Tel3502 Tel3503 Tel3507 Tel3508 Tel3522 Tel3523352835643583359335983625VodaviExecutech KSU’s (All models)7260-007261-007262.007265-00DX80 KSU’sDX120 KSU’sPanasonic, etc…

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Telmar Solution• We will take your excess equipment -

clean, test and sell - and share the revenue• We will service your products in-house,

bring to current rev, and back products by a 1-3 year warranty

• We will offer you a service plan so that you can achieve your goals within your OPEX budget

• We will assist you with asset management, buy your existing equipment, and offer “as good as new” Telmar Certified Pre-Owned IP equipment which will allow you to grow faster towards VoIP and for less than the cost of new, and still offer warranty

• We have certified, trained field engineers who can do this work for you

• Contact Telmar and we will partner with you, establish a clear SLA and deliver on time & on budget

Telmar in Today's Economy

Your Situation• You have more equipment than you

need

• My system is out of warranty

• I have no capital budget

• I am a multi vendor Network with legacy / IP telephony mix

• I do not have the resources to de-install / install equipment

• What do I do next?

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Enterprise Capabilities

Type of Equipment:

• Routers• Test equipment• Telephones• DSL/cable modems • Set top boxes digital and IP• Key phone systems & most

private branch exchanges

Features Available:

• Calibration• Repair• NPI testing• Cosmetic refurbishment• No fault found (NFF) screening• Multi-vendor repair (OEM)• Product rework• Refurbishment• Retrofits• Upgrades• Modifications• Environmental testing• Vendor management

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Turnaround Time Excellence

• Rapid turnaround times helps Service Providers with:- Reduced inventory levels- Lower inventory costs- Reduced sparing levels

• Telmar’s repair TAT is currently at 8.3 days and declining driven by:- Testing automation and improved repair process management- Substitution using Telmar’s existing $50M pre-tested inventory

- Allows same day replacement of many SKUs- Few companies make the investment in pre-tested inventory

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Simplified Program

•Simplified process flow - ship all damaged units to Telmar

•Telmar screens NTFs, exchanges/repairs damaged cards

•Telmar processes all Units still in warranty back to provider

•Ships all repaired cards back to original COE

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Repair Tags

• No need to call for RMA

• Hard copy tracking

• Customer specific tracking

• Written record of repair

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Advantages Over 3rd Party Vendors

• Product diversityAbility to repair network, enterprise, CPE, test equipment… allows for our service provider customers to reduce vendors and simplify their repair process

• Full test capabilities/live test environmentTelmar provides superior product reliability

• R&D investmentTelmar has the size and capital to make ongoing enhancements to its repair abilities

• Component level repairAllows customers the benefit of extending the life of their Network even after the OEM retires the product.

• Significant inventory of tested pre-owned equipmentAllows for rapid turn around and cost reductions

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Why Telmar?

• Coverage• Experience• Quality• Accountability• Value• Scale• Trust