GMH

Template: Testing

Design Profile For:

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GMH

Template: Testing

Copyright © 2009-2010 BCM Institute and GMH. All Right Reserved.

GMH

Template: Testing

STAFF CALL TREE EXERCISE REPORT

Date of Test: 02/07/201C

By Whom

Name of BUC: ATIF

% of Staff contacted in 10 Minutes TRemediai Action to be carried out

NameofBLUTD

SUCCESS CRITERIA: 50

Name of Staff Member

to contact

Ram

Yupar

Contact

Made

Yes

Yes

Contact Time

3:05pm

3:10pm

Member COULD

Attend

YES/NO

Estimated Time to

get

to Alternate Site

CommGnt/Remedial Action

IMPORTANT

If anyone does not make contact with someone on their call list, they then must take the responsibility for ensuring that the message reaches those people who the uncontactable member of staff would have called.

This Exercise Report should be signed off by the BUC and Manager and copied. One copy should be retained in the BU BCP testing file and the other copy

sent to the Business Porjtinuity Manager.

Line Manager: Atif. Date: 04 July 2010

3

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Signed:

Template: Testing

WALK-THROUGH EXERCISE REPORT

Business Unit (BU): ITD-01

Date of Test: 02 July 2010

Name of Controller: Josephine Lim

Name of BUC:

Success Criteria: There should be no disagreement

between BUC

and Controller as to whether trie RTO would have been met.

Stage 1 - Immediate Response

Section and

Task Nos.

> Upon receiving call from our security guard and after verification from the

organization BCIVl Coordinator (GM), the damage accessment team (GM, OPS

Manager, HR Manager, IT Manager) (DAT) will proceed to the disaster site.

> Upon arrival at the disaster site, the DAT will access the damage & formulate

response/ emergency evaluation.

> If the extent of damage is greater than the acceptable losses, organization

BCM coordinator will activate the BC plan.

> If the extent of damage is lesser than the acceptable losses, we will salvage

the operation.

Stage 2 - Recovery and Resumption

ITD-01

ITD-02

ITD-03

> Upon activation of the BC Plan, the individual BU Heads will try to acquire the

grab list items.

> All those ALT BU Reps will proceed to the alternate site and initiate the

checklist and recovery procedures, while the other CS will work remotely at

home.

> Enable user access to backup server in only Inquiry mode with in an hour.

> Start verification of database at backup site for last log file applied.

^ Enable application for operations within 6 hours.

> Enable backups on backup server.

> Enable backup email server as primary mail server with on 2 hours.

> Start verification of mailbox store at backup site for last log file applied.

> Update DNS for backup server to be primary exchange server with in 1 hour.

)> Vefiry network resources.

> Arrange transportation of grab-desk to backup site within 2 hours.

> In case of missing grab-disk. Enable restoration fll backup then differential

backup.

> Start verification files and folders.

> Update user scripts for new folder locations at backup server.

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Template: Testing

Stage 3 - Restoration

Section and

Task Nos.

> SAGE/SQL,E-mail Server, Network Drives

Stage 4 - Return Home or Re-Locate to New Building

> Check and verify all data, server, email & folders are restored.

> Re-commence normal mode of operations.

Types of Challenge or Enquiry

You mention that Checking Section Supervisor will do do they know and who is their alternate?

The plan says that you, the BUC will recover a box from off-site, how will the BCC contact you if events change?

You need computer application available with 3 terminals within 2 hours, have IT. agreed they can do that?

The essential printed forms, you say you do not need a supply held off-site, you will get them from printers, HOW?

Do you have an out-of-hours number for the archive contractor, this is needed to get this box at a weekend.

You say nothing about what you would do about unprocessed customer hard-copy instructions, still in the building.

The plan says "Bill Lim will take his lap-top computer home and work from there" Where is the lap-top now?

In order to meet your RTO, Sandra Tay must be at the office in 2 hours. How will she do that at 2.00 am?

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