Tharo H400 H600 · PDF file- 4 - Warranty Information Effective for printers sold after January 1, 2010 The THARO H-400 Printers are warranted against defects in material or

H-400/H-600

Series

Users Manual

Edition 16 December 2011

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FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to FCC 47 CFR Part 15 SUBPART B and ANSI C63.4(2003) IC ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his expense.

EMS AND EMI COMPLIANCE STATEMENT

FOR EUROPEAN USERS This equipment has been tested and passed with the requirements relating to electromagnetic compatibility. The equipment was also tested and passed in accordance with the European Standards for both the Radiated and Conducted emissions limits. Technical Standard:

EMC DIRECTIVE 89/336/EEC (EN 55022 / EN 55024) Measurement Standards:

EN 55022:1998+A1:2000+A2:2003 EN 61000-3-2:2000 EN 61000-3-3:1995+A1:2001 EN 55024:1998+A1:2001+A2:2003

IEC 61000-4-2:1995+A1:1998+A2:2000 IEC 61000-4-3:2002+A1:2002 IEC 61000-4-4:1995+A1:2000+A2:2001 IEC 61000-4-5:1995+A1:2000 IEC 61000-4-6:1996+A1:2000 IEC 61000-4-11:1994+A1:2000

CAUTION There is a Danger of explosion if the battery is replaced incorrectly. Only replace battery with an equivalent type as recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Copyright and Trademark Notice

© 2011 by Tharo Systems, Inc. It is illegal to photocopy or electronically transmit a facsimile of this manual or any portion of its contents for any means or purpose without the publisher’s permission. Fines of up to $10,000.00 may be imposed for violation. All brand or product names are trademarks or registered trademarks of their respective companies.

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TABLE OF CONTENTS 1. PRODUCT DESCRIPTION ......................................................................................... 5

General Information ......................................................................................................................... 5

Printer Options.................................................................................................................................... 6

Technical Specifications.................................................................................................................. 7

2. GENERAL SAFETY TIPS ........................................................................................... 9

3. UNPACKING THE PRINTER AND ACCESSORIES .................................................. 9

4. IDENTIFYING COMPONENTS ................................................................................ 10

5. PRINTER SETUP ...................................................................................................... 13

USB Installation ............................................................................................................................... 14

6. CONTROL PANEL..................................................................................................... 15

General Description and Operation .......................................................................................... 15

Setting Mode ..................................................................................................................................... 16

Menu items and available options in Setting Mode ........................................................... 17

7. LOADING MEDIA..................................................................................................... 20

Ribbon Installation .......................................................................................................................... 20

Label Installation ............................................................................................................................. 21

Activating the Stripper Sensor ................................................................................................... 23

8. INSTALLING THE PRINTER’S OPTIONAL ACCESSORIES ................................ 24

H-400 Internal Rewind Module .................................................................................................. 24

H-400 Series Strip-and-Peel Setup .......................................................................................... 26

H-600 Series Stripper Module Installation ............................................................................ 28

Rewind Bracket Installation and Use ....................................................................................... 31

Cutter Installation (H-400 Series is shown the H-600 is similar) ................................ 32

9. USING THE PRINTER WITH A PS/2 KEYBOARD ............................................. 34

Entering/Exiting Keyboard Mode ............................................................................................... 34

Menu Items and Options available in Keyboard Mode...................................................... 35

Downloading to the Flash Memory using EASYLABEL....................................................... 36

APPENDIX A. COMMUNICATION INTERFACES ......................................................... 37

Parallel Interface.............................................................................................................................. 37

Serial Interface................................................................................................................................. 37

USB Interface.................................................................................................................................... 38

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PS/2 Interface................................................................................................................................... 38

Optional Applicator Interface ...................................................................................................... 38

APPENDIX B. ERROR MESSAGES / TROUBLESHOOTING....................................... 39

Self-Test.............................................................................................................................................. 39

Dump Mode........................................................................................................................................ 39

LCD Error Messages and Descriptions..................................................................................... 40

Problems and Recommended Solutions ................................................................................. 40

APPENDIX C. MAINTENANCE AND ADJUSTMENT .................................................... 42

Thermal Printhead Cleaning ........................................................................................................ 42

Printhead Module Installation / Removal Instructions...................................................... 43

Printhead Print Line Adjustment................................................................................................ 44

Thermal Printhead Balance Adjustment ................................................................................. 44

Ribbon Tension Adjustment ........................................................................................................ 45

Ribbon Shield Adjustment............................................................................................................ 45

Auto Sensing ..................................................................................................................................... 46

Upgrading the Printer’s Firmware ............................................................................................. 47

Downloading True Type Fonts to the Printer’s Flash Memory ....................................... 48

Clearing Cutter Jams on the H-400 Series Cutter.............................................................. 49

Cleaning Adhesive from the H-400 Series Cutter Blade .................................................. 50

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Warranty Information Effective for printers sold after January 1, 2010

The THARO H-400 Printers are warranted against defects in material or workmanship for 2 years from

the date of original shipment by THARO SYSTEMS, INCORPORATED. The THARO H-600 Printers are

warranted against defects in material or workmanship for 12 months (365 days) from the date of original

shipment by THARO SYSTEMS, INCORPORATED. This warranty does not cover normal wear and tear and

shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or

neglect, or in the event any parts are improperly installed or replaced by the user.

Since Printhead wear is part of normal operations, a H-427 or H-436 printer will have a Printhead

warranty of 2 years from the date of original shipment by THARO SYSTEMS, or 2 million linear inches of

use (500,000 for direct thermal printing), whichever comes first. H-626 and H-634 printers will have a

Printhead warranty of 3 months (90 days) from the date of original shipment by THARO SYSTEMS, or 1

million linear inches of use (250,000 for direct thermal printing), whichever comes first. To qualify for

this warranty, the Printhead must be returned to THARO or another authorized service center. Although

the user is not required to purchase THARO brand supplies (media and/or ribbons), to the extent it is

determined that the use of other supplies (media and/or ribbons) shall have caused any defect in the

thermal Printhead for which a warranty claim is made, the user shall be responsible for THARO's

customary charges for labor and materials to repair such defect. To the extent that it is determined that

failure to follow the preventive maintenance schedule and procedures listed in the User Manual shall

have caused any defect in the thermal Printhead for which a warranty claim is made, this limited

warranty shall be void. Any Printhead returned to THARO with scratches or abrasions on the Printhead at

the point of failure will be deemed abused and no warranty replacement will be provided.

THARO SYSTEMS' SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD.

As a condition of this warranty, the user must: (a) obtain a THARO Return Authorization for the Printer,

or subassembly(s); (b) ship the Printer or subassembly(s), transportation prepaid to the authorized

service location; and (c) include with the Product or subassembly(s) a written description of the claimed

defect. Unless THARO SYSTEMS authorizes return of the entire Product, the user shall return only the

subassembly(s). Products returned shall be packaged in the original packing and shipping container or

comparable container. In the event equipment is not so packaged or if shipping damage is evident, it will

not be accepted for service under warranty. Surface transportation charges for the return of the Printer

to the customer shall be paid by THARO SYSTEMS within the 48 contiguous states and the District of

Columbia. Customer shall pay shipping costs, customs clearance, and other related charges outside the

designated area. If THARO SYSTEMS determines that the Product returned to it for warranty service or

replacement is not defective as herein defined, BUYER shall be subject to a minimal labor charge and all

costs of handling and transportation.

Warranty Exclusions and Conditions

The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory

or otherwise, including any implied warranty of merchant-ability or fitness for a particular purpose.

THARO SYSTEMS shall not be responsible for the specific application to which any Products are applied,

including but not limited to compatibility with other equipment.

All statements, technical information and recommendations relating to THARO Products are based upon

tests believed to be reliable but do not constitute a guarantee or warranty.

THARO SYSTEMS SHALL NOT, UNDER ANY CIRCUMSTANCES WHATSOEVER, BE LIABLE TO THE BUYER

OR ANY OTHER PARTY FOR LOST PROFITS, DIMINUTION OF GOODWILL OR ANY OTHER SPECIAL OR

CONSEQUENTIAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM HEREUNDER. IN ADDITION,

THARO SYSTEMS' LIABILITY FOR WARRANTY CLAIMS SHALL NOT, IN ANY EVENT, EXCEED THE INVOICE

PRICE OF THE PRODUCT CLAIMED DEFECTIVE, NOR SHALL THARO SYSTEMS BE LIABLE FOR DELAYS IN

REPLACEMENT OR REPAIR OF PRODUCTS.

No salesperson, representative or agent of THARO SYSTEMS is authorized to make any guarantee,

warranty, or representation in addition to the foregoing warranty.

NO WAIVER, ALTERATION, ADDITION, OR MODIFICATION OF THE FOREGOING WARRANTIES SHALL BE

VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF THARO SYSTEMS.

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1. Product Description

General Information

The THARO H-400 Series and H-600 Series Printers are heavy duty, high performance, thermal transfer/direct thermal label Printers, suitable for large volume printing requirements in industrial applications. With robust metal outer casing and inner mechanism, the Printers are designed to be durable, tough and reliable, even in the harshest environments. The THARO H-427 features a Printhead density of 8 dots/mm (203 dots/in) and a maximum print length of 4572mm (180”). The THARO H-436 features a Printhead density of 12 dots/mm (300 dots/in) and a maximum print length of 2159mm (85”). The H-400 Series Printers provide high-speed performance of up to 7 inches per second with an 8” outside diameter label roll and 450 meter length ribbon capacities for large volume throughput. The THARO H-427 and H-436 feature a large, backlit LCD that is easy to read and is capable of displaying either text or graphics, making operation easy. A Real-Time Clock for time and date stamping of labels is standard on the H-427 and H-436. Also standard on the THARO H-427 and H-436 Printers is a Stripper Sensor to sense the presence of printed labels. With the Stripper Sensor activated, application software such as Tharo’s EASYLABEL® can operate the Printers in Peel-Off mode. The THARO H-626 features a Printhead density of 8 dots/mm (203 dots/in) and a maximum print length of 2997.2mm (118”). The THARO H-634 features a Printhead density of 12 dots/mm (300 dots/in) and a maximum print length of 1371.6mm (54”). The H-600 Series Printers provide high-speed performance of up to 6 inches per second with an 8” outside diameter label roll and 450 meter length ribbon capacities for large volume throughput. The THARO H-626 and H-634 feature a large, backlit LCD that is easy to read and is capable of displaying either text or graphics, making operation easy. A Real-Time Clock for time and date stamping of labels is standard on the H-626 and H-634. All THARO H-400 Series and H-600 Series Printers support the use of internal Flash or the use of CompactFlash memory cards for storing downloaded label formats, graphics, and fonts. Using this memory the Printers can be operated without being connected to a computer, which represents a great advantage regarding their flexibility.

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Printer Options

Internal Rewind (H-400 Series) The Internal Rewind can be used with the Stripper Sensor to rewind the label liner when the Printer is operating in strip-and-peel mode. It can also be used to wind a partial roll of labels as they are printed. Internal Rewind and Stripper Sensor (H-600 Series) The Internal Rewind and Stripper Sensor can be used to rewind the label liner when the Printer is operating in strip-and-peel mode. It can also be used to wind a partial roll of labels as they are printed. Cutter (H-400 Series) The optional Cutter can be used to cut labels or tag stock. Cutter options include a choice of: cut after each label, cut after a specific quantity of labels or cut at the end of a print job. Heavy Duty Cutter (H-600 Series) The optional Cutter can be used to cut labels, tag stock or foil. Cutter options include a choice of: cut after each label, cut after a specific quantity of labels or cut at the end of a print job. External Keyboard The PS/2 Keyboard connector allows you to connect your Printer to any standard PS/2 Keyboard. This will allow you to input variable data to a label format stored in Flash memory or on the CompactFlash memory card.

Wired Ethernet Interface or Wireless Ethernet Interface The Ethernet Interfaces provide networking capability to the H-400 Series and H-600 Series Printers. The Wireless Ethernet Interface allows you to connect your printer to your WLAN. Applicator Interface

The applicator interface provides a means of communications between an applicator and the H-400

Series and H-600 Series Printers.

EASYLABEL® - Label Design Software for Windows EASYLABEL® labeling software allows you to drive your Printer and create a full range of label formats with a minimum of effort. EASYLABEL can be installed under Microsoft Windows® on IBM PCs and compatibles. For further information about EASYLABEL, please contact your THARO Reseller.

PA500w Applicator The compact PA500w is fast and simple to operate. You can quickly setup and changeover the

PA500w for top apply or side apply. The PA500w also integrates easily into existing production lines

and packaging systems.

PA1200 Applicator

The PA1200 is available in front apply, dual tamp and corner wrap configurations. The PA1200

requires only minimal adjustments for applying labels to either the top or side of the product making

it easy to use.

PA2000 Applicator The PA2000 is quick and accurate, applying up to 58 labels per minute, depending on label size,

printer used, and height of the products. The PA2000 has a small footprint and is available in Tamp

or Tamp/Blow configurations. The PA2000 features a remote front panel for easy access regardless of

the Printer orientation. A Specialty Tamp Option is also available for very small, delicate, high

precision print and apply applications.

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Technical Specifications - Specifications are subject to change without notice.

Model H - 427 H - 436 Resolution 203 dpi (8 dot/mm) 300 dpi (12 dot/mm)

Print Mode Thermal Transfer / Direct Thermal

CPU 32 Bit

Memory 4MB Flash, 16MB SDRAM

Print Speed 50.8mm (2”) ~ 177.8mm (7”)/sec 50.8mm (2”) ~ 152.4mm (6”)/sec

Print Length 5mm (0.20”) ~ 4572mm (180”) 5mm (0.20”) ~ 2159mm (85”)

Print Width 13mm (0.51”) ~ 104mm (4.09”) 13mm (0.51”) ~ 105.7mm (4.16”)

Sensor Type Moveable transmissive sensor and reflective sensor; left aligned

Sensor Detection Type: Label gap and black mark sensing

Detection: Label length auto sensing and/or program command setting

Media

Label Roll: Max. 203mm (8.0”)

Core Diameter: 38.1mm (1.5”) ~ 76.2mm (3”)

Width: 25.4mm (1”) ~ 118.00mm (4.64”)

Thickness: 0.06mm (0.002”) ~ 0.25mm (0.009”)

Ribbon

Length: 450m (1471’)

Type: Ink inside or ink outside thermal transfer ribbons (wax, resin and

wax/resin) in widths of 30 to 110mm (1.18” to 4.33”). Core inner diameter

25.4mm (1”). Maximum ribbon roll diameter 76mm (2.99”).

Printer Language TPL (Tharo Programming Language)

Software EASYLABEL® Start

Microsoft Windows Drivers, CUPS (Common UNIX Printing System) Driver

Resident Fonts 11 resident alphanumeric fonts (including OCR A & B), are expandable eight

times horizontally and vertically.

Scalable Font (Code Page 850 & 852)

Downloadable Fonts

Windows Bit-map fonts, TrueType fonts and Asian fonts

Image Handling BMP and PCX

Bar Codes

Code 39, Code 93, Code 128 (subsets A, B, C), UCC/EAN-128, UPC-A, UPC-E,

UPC and EAN 2 or 5 digit extensions, I 2 of 5, EAN-8, EAN-13, Codabar,

Postnet, DUN 14, MaxiCode, Plessey, Telepen, FIM, China Postal Code, RPS

128, PDF417, Data Matrix & QR Code

Interfaces

RS-232 Serial (Baud rate 4800 ~ 115200, XON/XOFF, DSR/DTR)

USB (2.0)

CompactFlash card slot

Parallel

PS/2 Keyboard Port

Control Panel Backlit LCD Display: 128 dot x 64 dot Graphical LCD

Three single-color LEDs: Power, Ready, Error

Three Control Keys: Feed, Pause, Cancel

Power Auto Switching 110/240VAC, 50/60 Hz

Real Time Clock Standard

Environment Operation: 32° F to 104° F (0° C to 40° C) An increase in print darkness may be required below 41°F (5° C)

Storage: -40° F to 122° F (-20° C to 50° C)

Humidity Operation: 30-85%, non-condensing. Free air.

Storage: 10-90%, non-condensing. Free air.

Printer Dimensions

Length: 512mm (20.15”)

Height: 291mm (11.45”)

Width: 274mm (10.78”)

Weight: about 15Kg (33.1 lbs)

Options

Cutter

Internal Rewind

Wired Ethernet Interface or Wireless Ethernet Interface

Applicator Interface

PA2000, PA1200 or PA500w Applicator

EASYLABEL Silver, Gold, Platinum or Multi-User

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Model H – 626 H - 634 Resolution 203 dpi (8 dot/mm) 300 dpi (12 dot/mm)

Print Mode Thermal Transfer / Direct Thermal

CPU 32 Bit

Memory 4MB Flash, 16MB SDRAM

Print Speed 50.8mm (2”) ~ 152.4mm (6”)/sec 50.8mm (2”) ~ 101.6mm (4”)/sec

Print Length 13mm (0.51”) ~ 2997.2mm (118”) 13mm (0.51”) ~ 1371.6mm (54”)

Print Width 50.8mm (2”) ~ 168mm (6.61”)

Sensor Type Moveable transmissive sensor and reflective sensor; left aligned

Sensor Detection Type: Label gap and black mark sensing.

Detection: Label length auto sensing and/or program command setting

Media

Label Roll: Max. 203mm (8.0”)

Core Diameter: 38.1mm (1.5”) ~ 76.2mm (3”)

Width: 50.8mm (2”) ~ 178.00mm (7”)

Thickness: 0.06mm (0.002”) ~ 0.25mm (0.009”)

Ribbon

Length: 450m (1471’)

Type: Ink inside or ink outside thermal transfer ribbons (wax, resin and

wax/resin) in widths of 60 to 174mm (2.36” to 6.85”). Core inner diameter

25.4mm (1”). Maximum ribbon roll diameter 76mm (2.99”).

Printer Language TPL (Tharo Programming Language)

Software EASYLABEL ® Start Microsoft Windows Drivers, CUPS (Common UNIX Printing System) Driver

Resident Fonts 11 resident alphanumeric fonts (including OCR A & B), are expandable eight

times horizontally and vertically.

Scalable Font (Code Page 850 & 852)

Downloadable Fonts

Windows Bit-map fonts, TrueType fonts and Asian fonts

Image Handling BMP and PCX

Bar Codes

Code 39, Code 93, Code 128 (subsets A, B, C), UCC/EAN-128, UPC-A, UPC-E,

UPC and EAN 2 or 5 digit extensions, I 2 of 5, EAN-8, EAN-13, Codabar,

Postnet, DUN 14, MaxiCode, Plessey, Telepen, FIM, China Postal Code, RPS

128, PDF417, Data Matrix & QR Code

Interfaces

RS-232 Serial (Baud rate 4800 ~ 115200, XON/XOFF, DSR/DTR)

USB(2.0)

CompactFlash card slot

Parallel

PS/2 Keyboard Port

Control Panel Backlit LCD Display: 128 dot x 64 dot Graphical LCD

Three single-color LEDs: Power, Ready, Error

Three Control Keys: Feed, Pause, Cancel

Power Auto Switching 110/240VAC, 50/60 Hz

Real Time Clock Standard

Environment Operation: 32° F to 104° F (0° C to 40° C) An increase in print darkness may be required below 41°F (5° C)

Storage: -40° F to 122° F (-20° C to 50° C)

Humidity Operation: 30-85%, non-condensing. Free air.

Storage: 10-90%, non-condensing. Free air.

Printer Dimensions

Length: 516mm (20.31”)

Height: 285mm (11.22”)

Width: 345mm (13.58”)

Weight: about 16.6Kg (36.6 lbs)

Options

Heavy-Duty Cutter

Internal Rewind

Stripper Sensor (requires Internal Rewind)

Wired Ethernet Interface or Wireless Ethernet Interface

Applicator Interface

PA2000 Applicator

EASYLABEL Silver, Gold, Platinum or Multi-User

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2. General Safety Tips

CAUTION!

� During the print process the Printhead will become hot. Do NOT attempt to clean the

Printhead until it has had time to cool.

� The Printhead is the Most Fragile part of your Printer. Do NOT use sharp or hard objects to clean the Printhead. Do NOT touch the glass surface of the Printhead with your hand.

� This Printer is built exclusively to print labels, tickets and tags, continuous paper, etc. Only

use media that is recommended for a direct thermal or thermal transfer Printer.

� The Printer is configured for input voltages of 110 to 240 V. Connect only to a power outlet with a grounded contact. Always ensure the Printer is switched OFF before connecting the power cord to an electrical outlet.

� Do not expose the Printer to moisture or operate it in wet or damp areas.

� The Printer will operate with the cover open if necessary. This is not recommended, as the

Printer’s moving or rotating parts can cause injury. Keep long hair, jewelry and loose clothing away from any moving parts.

� Remove the power cord from the rear of the Printer when disconnecting or attaching

accessories such as rewind units, cutters, etc.

3. Unpacking the Printer and Accessories Check the condition of the packaging and contents for possible damage during transit.

NOTICE: Please retain original boxes and all original packing materials in case the Printer must be returned.

In addition to this manual the following items should be included:

� Bar Code Printer

� Power Cord (110V or 230V)

� Empty Ribbon Roll

� Quick Start Guide

� Accessories CD: Includes Label Software, Manuals, Windows Drivers and CUPS Driver. The following additional items are necessary for generating labels from your Printer:

� Serial, Parallel, or USB cable

� Applicable media (label stock/ribbon)

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4. Identifying Components

4

3

1

2

1. Control panel 2. Bottom Front Cover 3. Media Window 4. Top Cover

1. Fan-Fold Label Slot 2. CF Card Slot 3. Parallel Port 4. Serial Port 5. PS/2 Port 6. USB Port 7. Power Switch 8. Power Socket 9. Fan-Fold Label Slot

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12

3

4

56

7

12

11

10

9

8

1. Ribbon Rewind Shaft 2. Ribbon Supply Shaft 3. Printer Mechanism 4. Platen 5. Tear off Bar 6. Printhead Lever 7. Sensor Knob 8. Label Guide 9. Label Tension Plate 10. Label Roll Bar 11. Label Supply Guide 12. Label Alignment Guide

1

1. Movable sensor

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1. MEDIA LED 2. RIBBON LED 3. POWER LED 4. LCD 5. CANCEL Key 6. PAUSE Key 7. FEED Key 8. MINUS (-) Key (Setting Mode) 9. MENU Key (Setting Mode) 10. PLUS (+) Key (Setting Mode)

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5. Printer Setup

CAUTION! When choosing a location for the Printer, ensure that the Printer and operator remain dry. If the Printer or the operator get wet, serious injury to the operator or damage to the Printer may occur.

CAUTION! Make sure that the Printer’s power switch is in the “O” or “Off” position before proceeding with the installation.

1. Plug the supplied power cord into the Printer’s power socket. 2. Plug the other end of the power cord into a grounded outlet. 3. Select the correct cable for the chosen interface. The Printer can be directly connected to the PC

in one of 3 ways: USB, parallel, or serial. For the connection to the USB port use a suitable USB cable. For the connection to the PC’s parallel port use a suitable parallel interface cable. If the serial interface is used make sure the proper serial cable is used. You can find pin assignments and descriptions for all three interfaces connectors in Appendix A.

NOTICE!

For Serial communications make sure that the “COM Port Setup Options” in the Printer’s front panel are configured the same as the software you will be using with the Printer.

4. Connect the Printer to the computer with the selected cable. Then secure the cable using any

screws or clips attached to the connectors. These prevent the connection from working loose.

5. Turn the Printer on, the LCD will show the Printer model and firmware version.

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USB Installation

1. USB is a Plug & Play facility. Once the USB cable is connected from PC to the printer, the PC will automatically detect the new device and begin the installation process.

2. Select ‘Specify a

location’ and specify the path of the printer driver.

3. Follow the instructions

in the Wizard to complete the installation.

Note: These instructions are only for use when using Windows Drivers. When using label software such as EASYLABEL® you can disable the prompting for Windows Drivers. Consult the knowledgebase on our website at www.tharo.com for detailed instructions.

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6. Control Panel

General Description and Operation

Control keys

FEED

PAUSE

CANCEL

LED indicators

POWER Power on or ‘Ready’

indicator

RIBBON Ribbon status indicator

MEDIA Media status indicator

FEED Key After pressing the FEED Key, the printer will feed the media (according to media type) to the

specified stop position. When printing with continuous media, pressing the FEED Key will feed

media out to a certain length. When printing labels with gaps, pressing the FEED Key will feed

one label at a time; if the label is not fed out to the correct position, please proceed with the

Auto Sensing.

PAUSE Key When pressing the PAUSE Key in standby mode, the printer will go into the Pause Mode, and the

Display will indicate “<Printer Model> Pause.” In this mode, the printer will not be able to

receive any commands. Pressing the PAUSE Key again, will switch the printer back to standby.

Pressing the PAUSE Key while printing, will pause the print job. When the PAUSE Key is pressed

again, the printer will resume printing, for example, if the print job contains 10 labels, and the

PAUSE Key is pressed after 2 labels are printed to pause printing; when pressing the PAUSE Key

again, the printer will finish printing the remaining 8 labels.

CANCEL Key When pressing the CANCEL Key while printing, the LCD Display will show “xxxxxxxx Cancel,” this

means the printer has cancelled the current print job. For example, if the print job contains 10

labels and the CANCEL Key is pressed after 2 labels are printed, the remaining 8 labels will not

be printed, and the printer will return to standby.

Using combinations of FEED, PAUSE, and CANCEL Keys, the printer can perform various functions as follows:

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Item Key Beep LCD Message Description

Self Test + Power on 3

beeps Wait for Self-Test

Press and hold the FEED Key

while turning on the printer

until the printer beeps 3

times. The printer will

perform a Self Test.

Dump Mode + Power on 4

beeps Dump Mode

Press and hold the FEED Key

while turning on the printer


times. The printer will enter

Dump Mode.

Auto Sensing + Power on 3

beeps Auto Sensing

Press and hold the PAUSE

Key while turning on the

printer until the printer

beeps 3 times. The printer

will perform an Auto

Sensing.

Go to Default + +

Power on

2

beeps

twice

Go to Default

Press and hold the FEED and

the CANCEL Keys while

turning on the printer until

the printer beeps 2 times.

The printer settings will go to

factory defaults.

Setting Mode 3

beeps Setting Mode

Press and hold the PAUSE

Key about 3 to 4 seconds


times. The Printer will enter

Setting Mode.

Setting Mode

In Setting Mode you are able to change the various settings that control the operation of the Printer such as: printing mode, options, media type, interface options, and language display.

1. To enter Setting Mode: Press and hold the PAUSE Key for about 3 to 4 seconds until the printer beeps 3 times. The LCD will flash”Setting Mode”.

2. You are now in “Setting Mode”. The first Menu Item will be displayed on the LCD.

After entering the Setting mode, the

first highlight on the Display indicates

the current selected Menu Item.

� Press the FEED/ENTER Key to

change this Menu Item.

� Press the PAUSE/NEXT Key to

move to the next Menu Item.

� Press CANCEL/EXIT to leave

Setting Mode.

For Menu Items that are a list of

selectable options, the first line

indicates the current item and the

second line indicates current setting.

� Press the FEED/ENTER Key to

select the displayed value for

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this Menu Item.

� Press the PAUSE/NEXT Key to

move to the next available

selection for this Menu Item.

� Press CANCEL/EXIT to go back

to the Setting Mode Menu.

For Menu Items that are adjustment

settings, the first line indicates the

current item and the second line

indicates current value.

� Press the /CANCEL Key to

increase the value.

� Press the /FEED Key to

decrease the value.

� Press the /PAUSE Key to go

to next Menu Item.

3. Before exiting Setting Mode, the Printer will prompt the user if the settings should be saved or

not.

4. After user’s response, on whether or not to save the settings, the Printer will return to Standby Mode.

Menu items and available options in Setting Mode

NOTICE! “Default Setting” is the value of the setting as delivered from the factory. Any changes made in Setup Mode are saved after the Printer is turned off.

Darkness Default: 2 Sets the print darkness. Range is 0 to 19.

Speed Sets the print speed. Range varies based on the printer.

Adjust Stop Position

Default: 4 Adjusts the final stop position and is used to help make up for

mechanical differences between two printers. This value is added to

the value sent with the Êx command to adjust the stop position of

printing. The range is from 0 to 10.

Printhead Position

Default: 0 Defines the location of the print image on the label.

Range is –100 to +100 (hundredths of inches) (-.254mm - .254mm).

Positive values cause the print image to be moved to the trailing edge of the

label.

Printing Mode

Default: Thermal Transfer Thermal Transfer: When printing, a ribbon must be installed to

transfer the image onto the media.

Direct Thermal: When printing, no ribbon is necessary; requires direct thermal media.

Option Setup

Default: Option OFF Strip Mode: turns the Stripper Sensor on. Cutter Mode: turns the Cutter on. Applicator: Sets printer to be used with an applicator or foot switch.

None: no options are attached.

- 18 -

Baud Rate: Default: 9600 bits 4800 bits

9600 bits

19200 bits

38400 bits

57600 bits

115200 bits

Parity: Default: None None Parity

Odd Parity

Even Parity

Data Bits: Default: 8 bits 7 bits

8 bits

COM Port Setup

Stop Bits: Default: 1 bit 1 bit

2 bits

Sensor

Default: Auto mode Auto Mode: automatically senses and sets the label type (black mark, gap or plain paper) and length.

Gap Mode: detects label stock with gaps. Black Mark Mode: detects label stock with black marks. Continuous Mode: continuous media without gaps or sensing marks.

LCD Language

Default: English English

Simplified Chinese

Traditional Chinese

Spanish

Italian

Dutch

French

Turkish

German

Code Page Setup Default: Code Page 850 Code Page 850

Code Page 852

Keyboard Setup

Default: US

US

UK

French

German

Spanish

Italian

Finnish

Dutch

Belgian

Keyboard Mode

Pressing the FEED Key allows the user to use a keyboard connected

to the Printer for stand-alone printing. (This is the same as

connecting the keyboard to the Printer and then pressing the ‘Y’ key.)

Buzzer Setup

Default: ON

ON: The printer will sound the buzzer (beep) as a confirmation of most events.

OFF: The printer will only sound the buzzer (beep) when there is a condition that requires the operator’s attention.

Smart BackFeed

Default: OFF When in stripper, applicator, or cutter mode, a label is printed and moved

forward to be peeled off, taken by applicator or cut. If Smart Backfeed is

ON, the next label will be partially printed so the printer does not have to

- 19 -

backfeed to find the original starting point when printing continues.

ON: Turns smart backfeed on. OFF: Turns smart backfeed off.

Password

Default: OFF ON: Allows user to set a password to restrict setup changes. The Printer

will prompt for a password message before entering Setting Mode when

password protection is enabled. OFF: Allows any user to change setup selections.

Top Of Form

Default: ON

Enables or disables the top of form feature in the printer. This feature

tells the printer to either feed a blank label (ON) or immediately start

to print without first feeding a blank label (OFF) upon power up or

after opening and closing the Printhead.

ON: Printer will feed a blank label.

OFF: Printer will immediately start to print without first feeding a

blank label.

USB/Ethernet

Default: USB The USB interface and optionally installed Ethernet interface can not be

active at the same time. This options switches between them.

USB: Printer Enables the USB interface. Ethernet: Printer disables the USB interface and enables the optionally installed Ethernet Interface.

Ethernet ‘Go to Default’ is the only option. (Other options may be added in the future.)

Pressing the FEED Key will reset the optional Ethernet Module to factory

default settings.

Preview Press Enter to select the Preview option. Press the Next Key to scroll

through the list of configuration options.

- 20 -

7. Loading Media

Ribbon Installation

1. Open the Printer’s top

cover.

2. Pull the Printhead Lever out and rotate it upward

to the right

(counterclockwise) to

open the Thermal

Printhead.

2

1

3. Place the new ribbon roll

onto the Ribbon Supply

Shaft and place the

empty ribbon core onto

the Ribbon Rewind Shaft.

4. The figure to the right

shows two different

installation methods.

One is for ink-in ribbon

and one for ink-out

ribbon.

5. Feed the ribbon from the Ribbon Supply Shaft Rod

under the Printhead. Be

sure that the ribbon is

not fed under the

Moveable Sensor.

Ribbon Installation

(ink-out)

Ribbon Installation

(ink-in)

6. Attach the end of the

ribbon to the empty

ribbon core using

adhesive tape or part of

a label.

7. Rotate the Printhead

Lever clockwise back to

its original position

making sure it snaps into

place.

8. Close the top cover to

complete the ribbon

installation.

- 21 -

Label Installation

1. Open the Printer’s top

cover.

2. Pull the Printhead Lever

out and rotate it upward

to the right


open the Printhead.

2

1

3. Pull the Label Alignment

Guide in the direction as

the blue arrow 1

indicates.

4. Rotate the Label Supply

Guide upward as the

blue arrow 2 indicates.

2

1

5. Slide the roll of label

stock onto the Label

Roll Bar all the way

back to the Printer’s

inner wall.

6. Slide the Label Supply

Guide in until it rests

against the label stock.

Avoid pushing the Guide

in too far or you will

damage the edge of the

label stock.

- 22 -

7. Feed the label stock as

shown.

8. Feed the label stock

through under the

Moveable Sensor and

feed it to the Tear Bar.

12

3

9. Position the edge of the

label stock against the

Printer’s center wall and

then position the Label

Guide against the

outside edge of the

label stock.


Lever back to its

original position.


complete the label

installation.

- 23 -

Activating the Stripper Sensor

The Stripper Sensor senses the presence of printed labels. With the Stripper Sensor activated, it is possible to operate the Printer in Tear-Off or Peel-Off (Strip-and-Peel) modes. See the “H-400 Internal Rewind Module Installation Instructions” section in this manual for more information about setting the Printer up for Strip-and-Peel. To set up the Printer to operate in Tear-Off mode:

1. Press the Stripper Sensor to flip it

open.

2. Correctly position the sensor and

close the Top Cover of the Printer.

3. Turn the Stripper Sensor on in the

Printer’s Setup Mode.

NOTICE! When the Printer’s Stripper Sensor is activated, it blocks part of the Tear-Off Bar. This can be a problem if the printed labels will be torn off after they are printed. In this case it is recommended to use perforated label stock to make tearing off the printed labels easier.

- 24 -

8. Installing the Printer’s Optional Accessories Many of the Optional Accessories for the H-400/H-600 Series Printers can be easily installed and configured in the field using only a Number 2 Phillips screwdriver. This section will provide a component list and installation instructions for these optional accessories.

CAUTION! Make sure that the Printer’s power switch is in the “O” or “Off” position before proceeding with the installation.

CAUTION! Unplug the power cord from the Printer before performing any service on it. Failure to do so could result in personal injury or damage to the Printer!

H-400 Internal Rewind Module

1 Rewind Module 2 Screws 3 Rewind bracket 4 U Shaped Clip

�Suggestion�Liner�thickness 0.06mm +/- 10% weight 65g/m2 +/- 6%

1. Open the Top Cover of

the Printer and turn the

Printer sideways.

- 25 -

2. Remove the Rewind

Module Cover Plate.

3. Remove the U Shaped

Metal Clip (1) from the

rewind shaft and then

install the Internal

Rewind module using

the 4 supplied screws

(2).

1

2

4. After installing the

Internal Rewind

Module, plug the cable

connector onto the

rewind control socket.

- 26 -

5. The Rewind Module

Installation is

complete.

H-400 Series Strip-and-Peel Setup

1. Face the front of the

printer and remove

the Bottom Cover

Screw.

2. Remove the Bottom

Front Cover.

Note: Removing bottom

cover is not mandatory but

may make installation

easier.

3. Pull the Printhead

Lever out and rotate it

upward to the right


open the Printhead.

4. Remove the U Shaped

Metal Clip (3) from

the rewind shaft.

1

23

5. Install the label stock

as shown. For more

detailed instructions

see the “Label

Installation”

instructions in this

manual.

- 27 -

6. Peel off several labels

to expose about

400mm (16”) of liner.

Then feed the liner

between the Tear-Off

Bar and the Bottom

Front Cover.

7. Wrap the liner around

the Rewind Module

(1), and use the U

Shaped Metal Clip (2)

to secure the liner.


Lever back to its

original position.

231

9. Replace the Bottom

Front Cover and

tighten the Bottom

Cover Screw.

10. Press the Stripper

Sensor to flip it open.

11. Correctly position the

Sensor and close the

Top Cover of the

Printer.

- 28 -

H-600 Series Stripper Module Installation

1 Stripper sensor Module

2 Locks

3 Screws

1

23


printer and remove

the Bottom Cover

Screw.


Front Cover.

3. Remove the two

screws in the front of

the printer to remove

the Tear Off Bar.

- 29 -

4. Secure the Stripper

Module to the printer.

5. Plug the stripper cable

into the stripper

connector at the

bottom of the Rewind

Module.

6. Insert the cable into

the locks. Peel the

backing off the locks

and then secure them

to the bottom plate.


lever out and rotate it

upward to the right.

8. Loosen the lock bar

(as shown with blue

arrow 1) of the

stripper.

9. Rotate the Stripper

Module downward to

open it.

1

2

- 30 -

10. Peel off several labels

to expose about

400mm (16”) of liner.

Then feed the liner

through the Stripper

Module.

11. Close the Stripper

Module and secure

the lock bar.

12


the Rewind Module

(1), and use the U

Shaped Metal Clip (2)

to secure the liner.


Lever back to its

original position.

1

2

14. Close the Top Cover

to complete the

Stripper Module

installation.

- 31 -

Rewind Bracket Installation and Use


Printer and remove

the Bottom Cover

Screw.


Front Cover.

3. Mount the Label

Rewind Bracket onto

the Printhead

Mechanism and secure

with the screws

provided.

4. The Label Rewind

Bracket is now

installed. Install the

label stock.

5. Feed the label stock

through the Printhead

Mechanism and

around the Label

Rewind Bracket.


the Rewind Module

and use the U Shaped

Metal Clip to secure

the liner.


complete Label

Rewind Bracket

installation.

- 32 -

Cutter Installation (H-400 Series is shown the H-600 is similar)

1 Cutter Cover

2 Cutter

3 Locks

4 Screws


Printer and remove

the Bottom Cover

Screw.


Front Cover.

3. Remove the two

screws in the front of

the Printer to remove

the Tear Off Bar.

- 33 -

4. Secure the Cutter to

the Printer with two

screws.

5. Plug the Cutter cable

into the cutter

connector on the

center wall.

6. Insert the cable into

the locks. Peel the

backing off the locks

and then secure them

to the bottom plate

7. Hang the Cutter Cover

on the Cutter and

then tighten the

bottom cover screw.

8. Load the media into

the Printer and close

the Top Cover to

complete the Cutter

installation.

The minimum forms length

for cutting should be at

least 35mm (1.38”).

- 34 -

9. Using the Printer with a PS/2 Keyboard

Entering/Exiting Keyboard Mode

NOTICE! The location of keys on a keyboard can vary based on the language! Before connecting a keyboard please set the correct Keyboard Language in Setup. (See the section ‘Menu items and available Options in Setting Mode’.)

The PS/2 interface can be used to connect a keyboard to the Printer for stand-alone printing without a computer attached. Once a format has been selected from memory, the LCD will prompt the user for the format’s variable data and quantity to print. The user can use the keyboard to make these selections and enter the format’s variable data. The LCD provides the user with feedback by displaying on the screen what has been typed. To enter Keyboard Mode:

1. Plug the connecting cable of a standard PS/2 keyboard into the PS/2 interface port on the back of

Printer.

2. The Printer will sense that a keyboard is present and will display “Enter Keyboard Mode [y/n]” on

the LCD.

3. Press the “Y” key on the keyboard to enter Keyboard Mode. While in Keyboard Mode you can press the ESC key to go back to the previous menu. To exit Keyboard Mode, press the ESC key until the LCD displays “Exit Keyboard Mode [y/n]”. Press the “Y” key on the keyboard to exit Keyboard Mode or press the “N” key on the keyboard to continue in Keyboard Mode.

NOTICE! You can also exit Keyboard Mode by selecting “Exit KB Mode” from the Keyboard Mode menu selections on the front panel.

To re-enter Keyboard Mode, simply press the F1 key or cycle the power on the Printer with the keyboard still connected to the Printer’s PS/2 port and press the “Y” key on the keyboard when the Printer displays “Enter Keyboard Mode [y/n]” on the LCD Screen.

NOTE If the Printer is on and the keyboard is already connected you can enter Keyboard Mode by pressing the F1 key on the keyboard.

NOTE You can feed a blank label while the Printer is in Keyboard Mode by pressing the F2 key on the keyboard.

- 35 -

Menu Items and Options available in Keyboard Mode

Once the Printer is in Keyboard Mode, the user will be presented with a menu. The user can navigate through the menu by using the Up and Down arrow keys on the keyboard. Menu selections are made by pressing the Enter key on the keyboard while the item is displayed. The menu items and their functions are as follows:

NOTICE! The “Keyboard Setup” and “Code Page Setup” options are also in the Printer’s Setting Mode menu. The values displayed for these two options will be taken from the Setting Menu and any changes made to these options will be reflected in the Setup Mode menu. (See the section ‘Menu items and available Options in Setting Mode’.)

Recall Label

Allows the user to select a format to be printed from a list of all downloaded

formats. Use the Up and Down arrows on the keyboard or press the first

character of the format name on the keyboard to browse the list of stored

formats and press the Enter key to select a format. The user will be prompted

for any variable data and a quantity to print. If no formats have been

downloaded the user will be presented with the message “No label format in

memory…”

Keyboard Setup

US International

United Kingdom

French

German

Spanish

Italian

Finnish

Dutch

Belgian

Code Page Setup Code Page 850, Code Page 852

Clock Setup

Note: A keyboard must be used to set the time and date. Allows user to

display Printer time or set Hours, Minutes, Seconds, Month, Date, Year and

Day. When setting the clock, use the Enter key on the keyboard to move

through the prompts. Use the Backspace key on the keyboard to delete the

current setting. Then type in a new setting.

Exit KB Mode Exits Keyboard Mode and puts the Printer back into Standby Mode.

- 36 -

Downloading to the Flash Memory using EASYLABEL

NOTICE! EASYLABEL START does not support downloading to the Printer’s memory

EASYLABEL formats can be downloaded to the Printer’s Flash Memory (or CompactFlash card) and the

user will be able to print labels from the Printer without a PC attached.

NOTICE! The “Use Memory Card” Printer Configuration option in EASYLABEL determines if the Printer’s Flash memory or a CompactFlash card is used to store formats. If it is set to ‘No’ then EASYLABEL will use the Printer’s internal Flash memory. If it is set to ‘Yes’ then EASYLABEL will use the CompactFlash Card. The “Use Memory Card” is in the Printer Configuration on the ‘Advanced’ tab. When downloading a database to the Printer memory, there is a 98 character limit for each database field.

When creating a format in EASYLABEL, be sure the “Memory Card Download” option in the Format

Specifications page is set to YES.

Be sure the printer is attached to the PC only through the serial port, the USB or the Ethernet port

when formats are being sent to the printer memory or when there are formats in the printer memory.

After creating the format(s) that need to be sent to the Printer, there are two ways to download

formats to the Printer.

Downloading a single format:

1. At the Edit screen of EASYLABEL click the Printer icon or click File | Print Batch of Formats

from the menu.

2. The Print Request screen will appear. Click Cancel.

3. Click the Download Format to Memory Card icon or click Tools | Download Format to Memory

Card.

4. A “Download Format to Memory Card” Window will appear where the user can make choices

for downloading the format. After the selections have been made, click the OK button.

5. “Data Receiving” will be displayed on the LCD screen of the Printer.

6. A “Finished downloading format to the memory card” message box will be displayed after the

download is complete. Click the OK button.

Downloading multiple formats:

1. From EASYLABEL click File | Download Multiple Formats.

2. From the Browse Window select all formats that need to be downloaded to the Flash memory

and click the Open button.

3. Choose and click Yes or No at the Auto-Name Formats message box.

4. A “Download Format to Memory Card” Window will appear where the user can make choices

for downloading the format. After the selections have been made, click the OK button.

5. “Data Receiving” will be displayed on the LCD screen of the Printer.

6. A “Finished downloading format to the memory card” message box will be displayed after the

download is complete. Click the OK button.

- 37 -

Appendix A. Communication Interfaces

Parallel Interface

The Printers are equipped with a 36-pin Parallel interface connector. Any standard IBM PC compatible parallel cable can be used to connect to your Printer. In the event of any difficulties, the table listed below can be used to obtain a suitable cable.

PIN NO. FUNCTION TRANSMITTER

1

2-9

10

11

12

13

14

15

16

17

18

19-30

31

32

33

34-35

36

Strobe

Data 0-7

Acknowledge

Busy

Paper Empty

Select

Auto-Linefeed

N/C

Signal Ground

Chassis Ground

+5V DC

Signal Ground

Initialize

Fault

Signal Ground

N/C

Select-in

Host / Printer

Host

Printer

Printer

Printer

Printer

Host / Printer

Host

Host / Printer

Printer

Host / Printer

Serial Interface

The Printers are equipped with a 9-pin SUB-D connector to be used as a Serial interface.

NOTICE! Make sure that the “COM Port Setup Options” in the Printer’s front panel are configured the same as the software you will be using with the Printer.

Connector Type: DB9 female, pin assignment is as follows:

PIN NO. 1 2 3 4 5 6 7 8* 9

FUNCTION +5 V TXD RXD N/C GND N/C CTS RTS N/C

*Flow Control Line

Serial interface from PC to Printer

PC Printer

--- 1 1 +5V

RXD 2 2 TXD

TXD 3 3 RXD

DTR 4 4 N/C

GND 5 5 GND

DSR 6 6 N/C

RTS 7 7 CTS

CTS 8 8 RTS

--- 9 9 N/C

- 38 -

USB Interface

The Printer is equipped with a Type B USB connector that can be connected to any compatible USB

port.

PIN NO. 1 2 3 4

FUNCTION USBVCC D- D+ GND

PS/2 Interface

The PS/2 interface can be used to connect a keyboard to the Printer for stand-alone printing without a computer attached. (See section 9. Using the Printer with a PS/2 Keyboard.)

PS/2 interface from keyboard to Printer

PC Printer

DATA 1 1 DATA

N/C 2 2 N/C

GND 3 3 GND

VCC 4 4 VCC

CLOCK 5 5 CLOCK

N/C 6 6 N/C

Optional Applicator Interface

The applicator interface provides a means of communications between an applicator and the H-

400/H-600 Series Printers.

PIN NO. 1 2 3 4 5 6 7

FUNCTION Print

Signal +5 V

Printer

Error

Signal

+24 V Printed

Signal

Printing

Signal Ground

- 39 -

Appendix B. Error Messages / Troubleshooting

Self-Test

The Self-Test function in the Printer will help the user to troubleshoot whether the Printer is operating

normally. In the Self-Test Mode, the Printer will print out a test sample each time the FEED Key is

pressed. To stop the Self-Test procedure simply power off the Printer. Below are the Self-Test

procedures:

To perform a Self Test: 1. Turn the Printer Off. 2. Press and hold the FEED Key. 3. Turn the Printer On while still holding the FEED Key down. 4. Release the FEED Key after hearing 3 beeps.

After about 1 second the Printer will print the Test Label and the LCD will display “Self Test”. This means the Printer is operating normally. Simply cycle the power on the Printer to exit the Self Test.

Dump Mode

The Printer’s Dump Mode provides the ability to print the command sequences received by the Printer instead of executing them. Dump Mode is very useful as a troubleshooting tool when the label settings and the print results do not match, and can be used to check for errors in data transmission between the Printer and the PC. Examining the Dump Mode print out will confirm whether or not the correct commands were received. To enter Dump Mode: 1. Turn the Printer Off. 2. Press and hold the FEED Key. 3. Turn the Printer On while still holding the FEED Key down. 4. The Printer will beep three times. Continue to hold the FEED Key down; the Printer will beep one

more time. 5. When the LCD shows the message “DUMP MODE BEGIN”, release the FEED Key. The Printer will

print “DUMP MODE BEGIN”. The Printer is now in Dump Mode. 6. Send commands to the Printer and check to see if the commands printed are the same commands

sent by your application. 7. Press the FEED Key to exit Dump Mode. The Printer will print “OUT OF DUMP MODE” to confirm

that it is no longer in Dump Mode.

1. Model & Firmware Version 2. Serial port settings 3. Test pattern 4. Number of DRAM installed 5. Image buffer size 6. Number of forms 7. Number of graphics 8. Number of fonts 9. Number of Asian fonts 10. Number of Databases 11. Number of TrueType Fonts 12. Free memory size 13. Speed, Heat, Reference Point,

Print Direction 14. Label Width, Label Length, Gap

Length 15. Options and Print Mode* 16. Gap sensor AD 17. Code Page 18. Keyboard Layout 19. Top Of Form Option 20. Maximum Print Length in

millimeters

11 22 33

44 55 66

77 88 99 1100

1111 1122 1133 1144

1155 1166 1177 1188

1199 2200

HXXXX : X.XXX Serial port :96,N,8,1 1 DRAM installed Image buffer size : 4010K 000 FORM(S) IN MEMORY 000 GRAPHIC (S) IN MEMORY 000 FONT(S) IN MEMORY 000 ASIAN FONT(S) IN MEMORY 000 DATABASE(S) IN MEMORY 000 TTF(S) IN MEMORY 769K BYTES FREE MEMORY ^S6 ^H8 ^R000 ~R200 ^W100 ^L100,3 Option : ^D0 Ô0 ÂD Gap Sensor AD : 129 162 195 (3) Code Page: 850 Keyboard Layout : US-International Top Of Form: OFF

*Option ^D0- Cutter Disabled ^D1- Cutter Enabled Ô0- Stripper Disabled Ô1- Stripper Enabled Ô2- Applicator Mode Print Mode ÂT- Thermal Transfer ÂD- Direct Thermal

- 40 -

LCD Error Messages and Descriptions

Blinking

Quickly

Blinking

Slowly Steady

LED Lights LCD

Message Ribbon Media Beep Description Solution

Printhead is

opened 4

The Printhead not firmly

locked in place.

Re-open the Printhead and

make sure it closes tightly.

Entering the

Cooling Process

Printhead temperature is

too high.

Printer goes back to standby

mode after cooling.

No ribbon is installed and

using Direct Thermal

stock.

Make sure the Printer is in

Direct Thermal mode. Out of ribbon or

check ribbon

sensor

3 The ribbon is used up or

the Ribbon Supply Shaft

is not moving.

Replace with new ribbon roll.

The moveable sensor is

unable to detect paper.

Make sure the movable

sensor mark is at the correct

position. If the sensor is

still unable to detect the

paper, then go through the

Auto Sensing steps again. Out of media or

check media gap

sensor

1

The label stock is used up

or label sensor cannot

detect paper.

Replace with new roll of

labels. If the moveable

sensor is still not able to

detect the paper, then go

through the Auto Sensing

steps again.

Check paper

setting

1 Improper paper feed.

Possible causes:

1. Media falling into the

gap behind the platen

roller.

2. Can’t find label

gap/black mark.

Perform Auto Sensing

procedure.

3. Black mark paper out.

CF Card not

found 2

CF Card is not installed or

installed incorrectly. Install the CF Card correctly.

Memory Full

2 Memory is full. Delete unnecessary data in

the memory.

Rewinder Full

2 The Rewind is full. Remove the labels from the

Rewind.

Filename cannot

be found

2 Cannot find the file.

Use “~X4” command to print

out all the files and check

whether the file exists and if

the name is correct.

Filename

repeated

2

Another file with this

name exists.

Change the file name and

download again.

NOTICE! The Printer repeats all warning beeps. For example when the Printer’s Printhead is opened, the Printer will beep four times, pause, and then beep four more times.

Problems and Recommended Solutions

Problem Recommended Solution

- 41 -

LCD shows no message after

switching the Printer on.

� Check the power cord.

LED light turns red

(power/status) after printing

stops.

� Check for software setting or program command errors.

� Check if labels or ribbon is out and replace with suitable

labels or ribbon.

� Check if label stock is jammed.

� Check if Printhead Mechanism is closed (Printhead is not

positioned correctly).

� Check if sensor is blocked by paper/label.

� If Cutter is installed, check that it is working and working

properly.

Printing started but nothing

was printed on the label.

� Check that the ribbon is installed with the inked side facing

the label media.

� Select the correct Printer driver.

� Select the correct label stock and print mode.

The labels jammed when

printing.

� Clear the label jam and check that the Printhead is clean.

Only part of the label was

printed.

� Check if label or ribbon is stuck on the Printhead.

� Check if application software has errors.

� Check if start position setting has errors.

� Check if ribbon has wrinkles.

� Check if Ribbon Supply Shaft is creating friction with the

platen roller. If the platen roller needs to be replaced,

please contact your Reseller for more information.

� Check if power supply is within the voltage range.

Part of the label was not

printed completely.

� Check if Printhead is dirty.

� Use internal command “~T” to perform a Test Print and

check if the Printhead can print across its entire width.

� Check the media quality.

Printout not in desired

position.

� Check if sensor is covered by paper or is dirty.

� Check if liner is suitable for use, please contact Reseller for

more information.

� Check if label roll edge is aligned with Label Width Guide.

Labels are skipped while

printing.

� Check if error occurs on label height setting.

� Check if the sensor is covered by paper or is dirty.

Smudged or blurry printout. � Check print darkness setting.

� Check if Printhead is dirty.

The cutter did not cut straight � Check if label stock is installed correctly.

The cutter did not cut the

label successfully.

� Check if the label thickness exceeds 0.16mm (.006”).

When using the Cutter the

labels could not feed or

abnormal cutting occurs.

� Check if Cutter is installed properly.

� Check if Paper Feed Rods are sticky.

� Check that label is greater than 35mm (1.38”) high so it

can clear the Cutter.

The Stripper Sensor is not

functioning correctly.

� Check if Stripper Sensor is covered with dust.

� Check if labels are installed properly.

- 42 -

Appendix C. Maintenance and Adjustment

Thermal Printhead Cleaning

CAUTION! The Printhead is the Most Fragile part of your Printer. Do NOT use sharp or hard objects to clean the Printhead. Do NOT touch the glass surface of the Printhead with your hand.

CAUTION! During the print process the Printhead will become hot. Do NOT attempt to clean the Printhead until it has had time to cool.

NOTICE! To help keep the Printhead clean, the Top Cover of the Printer should be closed when printing. To ensure print quality and prolong Printhead life, do NOT use dusty or dirty print media in the Printer.

NOTICE! Recommended cleaning intervals for the Thermal Printhead: Direct Thermal Printing – Each time the label roll is changed. Thermal Transfer Printing – Each time the ribbon is changed.

Printing labels will cause dirt such as paper

dust, particles of ink and label adhesive to

accumulate on the Thermal Printhead. This

can cause poor print quality and incomplete

printouts. When this happens the Printhead

must be cleaned:

1. Turn the Printer Off.

2. Open the Top Cover.

3. Pull the Printhead Lever out and rotate it

upward to the right (counterclockwise)

to open the Thermal Printhead.

4. Remove the label stock and ribbon from

the Printer.

5. Clean the Printhead surface (see arrow)

with a special cleaning pen or a cotton

swab soaked in Isopropyl Alcohol.

6. Allow the Printhead to dry for 2-3

minutes before turning the Printer back

on.

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Printhead Module Installation / Removal Instructions

1. Switch the Printer

off and unplug it.


Lever out and

rotate it upward to

the right

(counterclockwise)

to open the

Printhead.

2

1

3. Gently pull the

Printhead assembly

towards you.

4. To replace the

Printhead, line up the plug and side guides of the Printhead assembly and gently insert the Printhead back into its carriage.

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Printhead Print Line Adjustment

When printing on stiff or thick paper, the Print Line needs to be moved forward (paper feed direction) in order to achieve better print quality.

1. Open the Top Cover.

2. Pull the Printhead Lever out

and rotate it upward to the

right (counterclockwise) to

open the Printhead.

2

1

3. Move the Print Line all the way

back by turning the screws on

each side of the Printhead

(marked A) counterclockwise.

4. Then turn the screws clockwise

a quarter turn at a time to

move the Print Line forward.

Adjust both screws by the same

amount to ensure that the Print

Line and the Platen Roller are

parallel.

5. Print a test label with a black

bar across the entire width of

the label to check print quality

and repeat step 4 as necessary

to achieve proper print quality.

A

Thermal Printhead Balance Adjustment

If one side of the printed labels is not being printed clearly, or if ribbon wrinkles occur, then adjust

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the Thermal Printhead Spring Box position to cure the problem.

1. Pull the Printhead Lever out

and rotate it upward to the

right (counterclockwise) to

open the Printhead.

2. Move the Thermal Printhead

Spring Box on the right side.

Normally, the wider the

paper, the farther the

Thermal Printhead Spring Box

will be from the center wall

and for narrower paper, the

Thermal Printhead Spring Box

will be closer to the center

wall.

3. To adjust the TPH Spring Box

pressure, use a flat tip

screwdriver to turn the screw

clockwise to increase the

pressure or counterclockwise

to decrease the pressure.

H – 400 Series

H-600 Series

Ribbon Tension Adjustment

Due to differences in ribbon material,

ribbon wrinkles may occur during

printing. When this happens increase

the ribbon tension by:

1. Pushing the end of the shaft in.

2. Then turn the ribbon shaft

clockwise to increase the

tension.

If narrower ribbons are being used

(especially ribbon widths of less than 2”),

the Printer might have a problem feeding

labels. When this happens decrease the

ribbon tension by:

1. Pushing the end of the shaft in.

2. Then turn the ribbon shaft

counterclockwise to decrease the

tension.

+-

Ribbon Shield Adjustment

If ribbon wrinkle occurs during printing, adjust the ribbon shield.

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Example: If ribbon wrinkle occurs as shown in figure (a), please turn the ribbon

shield screw A clockwise, and if ribbon wrinkle occurs as shown in figure (b),

please turn the ribbon shield screw B clockwise.

(a) (b)

For best results, only adjust the screw by one half turn for each test print.

The maximum adjustment of the screw is two revolutions. If the screws are

turned more than the acceptable range, the paper feed may not be smooth.

A B

Auto Sensing

Using Auto Sensing the Printer automatically detects and records the label type and length (gap or black mark paper). Then the Printer can accurately detect the label positions.

1. Adjust the Moveable Sensor so that it is located in a position to sense the label gaps or black marks.

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2. Turn the Printer Off and press and hold the PAUSE Key.

3. Turn the Printer On while holding down the PAUSE Key.

4. The Printer will beep 3 times and the LCD will display “Auto Sensing Mode” then release the PAUSE Key.

5. The Printer will now detect and record the label size/length.

6. The LCD will display the measurement in dots and the Printer will go back into Standby Mode.

NOTICE! Generally, the Printer should be set to Auto Mode and the Auto Sensing procedure will detect the label stock correctly. Some label stock has gaps AND black marks. This can cause the Printer to NOT correctly detect the label stock. If this happens, the Auto Sensor Option should be set to Black Mode or Gap Mode based on what you wish to base the label size on.

Upgrading the Printer’s Firmware

The Printer’s firmware can be upgraded in the field by performing the following procedure:

1. Connect the Printer to a computer.

2. Unzip the firmware files and save them to a directory on your computer.

3. Start the Download Tool program by double clicking on DownloadTool.exe.

4. Select the port that is being used to communicate with the Printer and click the “Download

Firmware” button. If downloading via the serial port the baud rate MUST be set to 115200 in

the Printer.

5. This will bring up a Browse Window displaying the firmware (.bin) files that can to be

downloaded to the Printer. Select the appropriate firmware file (H400.BIN for the H-400

Series and H600.BIN for the H-600 Series) and click “Open”.

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6. After the “Open” button is clicked, the firmware download process will start immediately. A

blue progress bar will pop up to display the progress of download.

7. When the progress bar reaches “100%”, the firmware download is complete. As the download

finishes, the Ribbon and Media light will alternately flash slowly and then rapidly.

8. The Printer will now reset. Please wait for the Printer to complete the reset procedure. The

Printer will return to “Ready to print” status after the reset.

9. The new firmware version will be displayed on the Printer’s LCD. This confirms that the

firmware has been updated.

Downloading True Type Fonts to the Printer’s Flash Memory

1. Start the Download Tool program by double clicking on DownloadTool.exe.

2. Select a ‘Font Number’ that will be used to identify the downloaded True Type Font.

3. Click the “Download True Type Font” button, the program will show a list of TrueType Fonts

that are available for download. Select a TrueType Font and click “OK”.

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4. After the “Open” button is clicked, the download process will start immediately. A blue

progress bar will pop up to display the progress of the download.

5. When the progress bar reaches “100%”, the TrueType Font download is complete and the

TrueType Font is stored in the Printer’s Flash memory.

Clearing Cutter Jams on the H-400 Series Cutter

1. If the Cutter jams or malfunctions turn

the Printer Off.

2. There is a hole (marked “A”) on each

side of the Cutter. Insert a 3mm hex

key into one of these holes and use the

key to turn the cutter blade clockwise.

3. After the problem is corrected, turn the

Printer back on and the cutter blade will

go back to its original position.

Note: It is recommended to use labels greater

than 35mm (1.38”) in height in order for them

to clear the Cutter.

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Cleaning Adhesive from the H-400 Series Cutter Blade

When using adhesive labels, the cutter may

malfunction due to a build up of adhesive on

the blade. When this happens it will be

necessary to clean the Cutter Blade:

1. Turn the Printer Off.

2. Remove the Cutter assembly from the

Printer.

3. Wet a cotton swab in Isopropyl Alcohol

and use it to remove any build-ups of

adhesive.

4. There is a hole (marked “A”) on each

side of the Cutter. Insert a 3mm hex

key into one of these holes and use the

key to turn the cutter blade clockwise to

allow access to the entire length of the

blade.

5. Allow the Cutter to dry for 10 minutes.

6. Re-install the Cutter assembly and turn

the Printer back On. The cutter blade

will go back to its original position.

Documents

Tharo H400 H600 · PDF file- 4 - Warranty Information Effective for printers sold after January 1, 2010 The THARO H-400 Printers are warranted against defects in material or