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The Art of effective communications Skills In Improving Our Sisterhood
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“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
The Art of Effective Communication Skills in
Improving Our Sisterhood
Presented by the Southern Area Communications Committee
Sylvia Perry, Chair
Kenyonn Demps, Jacksonville (FL)
Natille Duncan, Jackson (MS)
Kimberly LaMotte, La Capitale (LA)
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Never Underestimate First Impressions
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Look into my eyes and hear what I am not saying, for my eyes speak
louder than my voice ever will.
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Negative Body Language
Positive Body Language
Lean forward Smile with your WHOLE face Hands in front of you
Closed arms Hands on hips Hands behind you
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Who’s Who in the Zoo?
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
OWL
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
OWL
•Precise •Detail-oriented •Logical “How long will it take and how much will it cost?”
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
DOLPHIN
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
DOLPHIN
•Listeners & repeaters •Focus on tone & inflection “I can’t hear myself think!”
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
ELEPHANT
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
ELEPHANT
•Feelings & touch •Gut instincts •Body language “I can’t put my finger on it, but something doesn’t feel right.”
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
EAGLE
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
EAGLE
•Vision-driven •Diagrams & pictures are helpful •Mind’s eye sees aesthetics “Do you see what I’m saying?”
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
ODEE
• OWL
– Anatomical info on each animal
• DOLPHIN
– Oral presentation
• ELEPHANT
– Movement
• EAGLE
– Visual presentation
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Group projects
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
STRENGTHS/BENEFITS
Link Kenyonn Demps
Jacksonville Chapter (FL)
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
OWL
• Researchers
• Analyzers
• Structure/Process oriented
• Organizers
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
OWL
• Common words/phrases stated:
– Experience
– Let me process the program
– Know
– I get it
– Think about this
– My experience with that has been
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
DOLPHIN
• Listeners (for tone and content)
• Tend to touch others
• Social and courtesy
• Secretary
• Membership Chair
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
DOLPHIN
• Common words/phrases stated:
– Harmonize
– Be heard
– Silence
– I hear you loud and clear
– Let me voice my opinions
– Listen to what I am saying
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
EAGLE
• Visionary
• Great with working with color/graphics
• IT chair
• President
• Program Chair
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
EAGLE
• Common words/phrases stated:
– See
– Show
– See what I’m saying
– It looks like
– Get the big picture
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
ELEPHANT
• Need to walk through the process
• Intuitive
• Based on gut feeling
• Interested in a program that “feels” right
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
ELEPHANT
• Common words/phrases stated:
– Feel
– Get a handle
– Tap into
– I get the feeling
– Hang in there
– Slipped my mind
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
So what you’re saying is….
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
First Impressions are Lasting Impressions
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
Recognize Chapter Members Strengths and Weaknesses
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
1 Message - 4 Versions
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service” www.salinksinc.org
