The case for e-Operations - VTCengineering.vtc.edu.hk/Downloads/2.3 eOperations - CAd 26th May.pdf · Ground Time Optimization Crew operations efficiency Reduction of NFF ADD rectification

The case for e-Operations

Rob Saunders 26th May 2017

Confidential and Proprietary Information

© Cathay Pacific Airways Limited and its subsidiaries

eEnabled supports

2

Service

Delivery &

Recovery

A/C

Availability

&

Operational

Reliability

Operational

& Costs

Efficiency

Operational

& Customer

Data

Analytics

Aircraft availability

OTP

Reduction of A/C swap

Reduction of technical

delays

Reduction of Aircraft and

Cabin Defects

Reduction of maintenance

errors

Real-time update to

ground for irregular

operational event

Credit Card Fraud

Reduction / Increase in-

flight sales

Customer satisfaction /

experience improvement

Ground Time Optimization

Crew operations efficiency

Reduction of NFF

ADD rectification

performance improvement

Data cost reduction

Correlation between cabin

condition / disruption and

customer loyalty

Advanced reporting for

supplier performance

management

CONNECTED OPERATIONS CONNECTED AIRPORT CONNECTED CABIN CREW CONNECTED COCKPIT CREW CONNECTED ENGINEER

Digital & Real-time streamlined operations



Electronic Flight folder

Applications

eTechLog / eCabinLog

Customer Facing

• Data collection

• Real Time Information

• Informed decisions



E-Log rollout underway

4 http://hkgx1lnx003-tcl:8081/elb/views/commstatus/index.xhtml



Connectivity will support real time aircraft status globally. • Live picture of aircraft turn • Inherent data capture of time stamps for analysis.

Increased utilisation Reduced cost Improved Passenger Experience

Operational Advantage

Cathay Pacific Airways Limited

Stage 1 (stowed iPads) • e-Tech log

• e-Cabin log

• Damage Map

• Notice to Crew

• MEL

• ISD manuals

• Ground Connected 4G

• IRR XX% tangible

Intangible • Cabin condition

• Digitisation / Analysis

• Pax defect exposure

• HKG Engineer shortages

• Airport congestion

Mount

Power

Data

Stage 2 (Mounted) • EFB all flight phases

• Pre-requisite to EFB benefits

• IRR xx%

Stage 3 Win EFBs and Apps • EFBS in al Flight Phases

• Charts, FCOM, Performance, MEL, Credit Card

Processing

• IRR xx% tangible (being revised up)

Intangible • Flight Safety

• Pilot workload

• Many emerging benefits

Onboard

Server

Iridium

Cabin wifi

Cellular 4G

FOQA Avionica suite (Iridium ++) • Iridium – Fuel saving

• Full time Airborne connected network

• Global Flight Tracking

• A320/330 Satcom

• Cabin Crew Wifi (airborne connected)

• Medlink Phone and Apps

• Fleet Wireless FOQA upgrade (obsolescence avoidance)

• Flight Data on Demand

• CDMS & Aerosync replacement (included in FOQA license)

• IRR xx% tangible

Intangible • Onboard Server with 250Gb storage

• Onboard data analytics

• Reduced ENG effort (not inc. in case)

• Digitisation – accurate real time fleet

performance data download

eEnabled platform



A/C attached

devices &

Ground Cellular

Connectivity

eEnabled capabilities

Time 2016 2017 2018 2019 2020 2021

EFB-Cockpit

integration & Crew

Devices Integration

eEnabled Integrated

platform &

In-Flight Broadband

connectivity (PAX

connectivity)

A350

Iridium, On-board

Server & Cabin Wi-

Fi

B777

A330

A330

The eEnabled roadmap – Capability

Mobile / Mounted

Crew devices

Ground

Connectivity

Wireless QAR

B777

A330

A330/A32X

Narrow Body B777X

Transition period

B747

B747



Accountability & commitment: How to ensure that the benefits are realised?

Benefit Categories

Inherent

Process Change

New Concepts

The benefit is realised as soon as the application is being used. Example: Data accuracy, Removal of printing and distribution, Data entry clerks

not required. Weight saving will burn less fuel.

The benefit is realised by a sustained change of behaviour Example: Alerts of repeat defects and components are visible to the Engineer. To

realise the benefits alerts should be actioned.

The benefit requires a change of mindset across departments / suppliers. There may be regulatory challenges

Example: Remote release of an aircraft with no inbound defects.

Traceable Accountability

Signed Change Document with a Plan with target KPI

• Measure KPIs to ensure expected trends are

realised.

• Ensure resources are re-deployed

• Ensure commercial changes are realised.

• Remove $ projections from budgets

• Gain commitment from stakeholders

• (signed Change Document)

• Hold Stakeholders accountable

• Top Down support when it gets hard

• Promote new capabilities

• Leverage on LEAN initiatives

• Leverage on Digitisation

• Publicise Successes

• Proactive industry engagement

• Run Innovation Workshops

• Encourage top down approach on costs


© Cathay Pacific Airways Limited and its subsidiaries 10

Credit Card

validation

Manuals

Documents

QAR/

Telemetry

ATC Voice &

Data

FANS

Performance

Load Sheet

Maint. E-Log

IFE update

TV streaming

Internet

Email

ATC approved

Iridium (2.4Kb)

Full time Global

connected

3G on GND

VHF

Secure

Ku Band (4Mb)

Not avail <10k ft

Affected by Wx

Not secure

Not ATC approved

Passenger Network Crew Network

Physical Network

separation required

(regulation)

Functional Overlap

exists

EFB and Passenger Networks - complimentary

Cathay Pacific Airways Limited

E-Manuals (Aero docs )

Nav Charts (NAVTECH)

Roster management

Industry and company

material

Type Conversion courses

Distant learning

• Company

• Regulatory

Weather

Notams

Flight plan

Charts

Notices to crew

Load sheet

Fuel Info (decision making)

Electronic Flight Folder

E-log (Perf. Defect Review)

Journey Forms

Roster notifications

Pilot Tablets vs Aircraft fitted (Tablet) EFBs

Off Duty Day of Operation On Board

(OTP – 40min)

EFB

All Flight Applications

Flight Ready

Global Connected

Up to Date

A/C system integrated

Secure

Managed

Available for ground staff

Tablets will connect the pilot with the company when not in the Workplace