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The Customized Approach to Job Development and Training
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Presenters
James Willis- Vice President of Rehabilitation at JVS
Bill Hielscher- Employment Relations Specialist at JVS Pathways to Careers Project
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Todays ACTIVE Objectives
• Customized Employment, Self Employment & Job Carving
• Concept Portfolio
• Incentives
• Business Site Analysis
• Visual Resume
• Concept Portfolio Customized Employment Pitch
• FORMS: www.jvsceforms.tk
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JW
Customized Employment Roadmap
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Identify Interest, Conditions &
Skills
Identify employer
Initial Research Concept Portfolio
presentation
Site Analysis to identify needs
Present Visual Resume Task Analysis
Negotiate job
Schedule Job Coaching
Concept Portfolio
• Talking points for 20 min. in person pitch
• Flip Chart or Tablet • Have copies for employer • Do not read slides • Practice, Practice, Practice • Show JVS Portfolio
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Concept Portfolio
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Joseph [email protected]
JVS is a non-profit agency that has been matching employers with job seekers in Metro Detroit since the 1940s.
Parts of the Concept Portfolio
1. Your organization 2. Any Partnerships (MRS, CMH…) 3. Why its important 4. Benefits to employer
• Diversity • WOTC • Job Coaching-Retention
5. Get employer worries on the table 6. Other Employer Partners 7. Success Stories 8. Next Step 9. Your Contact info
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Emailing an Employer
1. Start with how you were referred
2. What's in it for the employer
3. List other similar employers who have benefited
4. No cost to employer
5. Ask for a 20 min. meeting
Hello Mr Jones,
I got your information from Jack Smith from ABC Corp. I have been working with Jack for the last couple of months and he thought we should get together so I can share some information about a state-funded employment program I work with. Do you have 20 minutes to meet some time next week? How about Tuesday afternoon?
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Job Carving
1. Can anyone define Employment First?
2. Job Carving is NOT customized employment
3. Job Carving is removing 1+ tasks from a posted job description to fit job seeker
4. works best at busy times in workplace (restaurants, retail, activity centers)
5. OJT/OJE/Internships are good ways to sell Job Carving
6. HR and Job Carving = Roadblock
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LG
Customized Employment
• Proven technique in existence for more than 30 years (Marc Gold, Griffin-Hammis)
• Meets unmet need of an employer
• Likely a job that has never existed at workplace
• Tasks others do not like - due to repetition
• Allow higher paid employees to get more done
• Dept of Labor is encouraging employers to customize
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The Customized Approach Really know your job seeker
11 Customized Employment – Michael Callahan https://www.youtube.com/watch?v=BpyPdNoid2E
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Customized Employment
Addresses:
Safety
Customer Service
Bottlenecks
Efficiency
Worker Morale
Best Buy Activity
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Employment Planning Meeting
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• Assemble people that know the job seeker (90 min) • Post poster boards around the room
① Rules for meeting ② Interests ③ Personal Characteristics ④ Training ⑤ Work Experience & Skills ⑥ Preferences & Conditions ⑦ Tasks, Interests, Company, Contact
• Poster 7 becomes the job lead log • Take pictures of poster board after
Site Analysis/Tour • Scheduled during the 20 min. Concept Portfolio Pitch
• Purpose is to identify unmet needs
• Involves
Talking with line staff & floor supervisors
Observing
“What part of your job slows you down?”
“What part of your job do you dislike?”
“What do customers complain about most?”
“What does not get done around here”
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BH
Initial Business Research & Site Analysis
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bh
Initial Research Site Analysis
Decision makers Contact names
Web site Tasks
YouTube site Contact names
Facebook (do you have connection) Physical environment
Mission/Values Social Environment
Years in business Hours tasks are done
Growth in business Core tasks
Location in community Episodic tasks
Positions available Lunches & breaks
# of employees Tools used
Career cluster(s) Technical language
After the Site Analysis?
1. Review unmet needs
2. Match unmet need to job seeker skills & interests
3. If there is no match, let the employer know
4. If there is a match, edit the Visual Resume (VR) to show how job seeker skills will address the need.
5. Schedule another 20 min meeting to present VR.
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Visual Resume Example
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Presented on a tablet or flip book Have one for yourself & one for employer Do not read slides Job seeker or job developer can use
Visual Resume Development
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Use a template with a white background More pictures, less text (images.google.com) Parts to include
1. Introduction 2. Education 3. Work Experience or Training 4. Skills 5. Personal Characteristics 6. Hobbies 7. What works? 8. Closing and Ask
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Visual Resume Sample
Presenting the Visual Resume
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• Review the visual resume with employer • Be sure to include what you learned about the site
tour in describing tasks that job seeker will do. • Focus on strengths • Do not take longer than 10 minutes • Have your sweeteners ready Job coaching Job retention WOTC Internship
Seven Phase Sequence of Learning (1-4)
1. Determine Natural Ways steps, culture, mgt style 2. Determine Natural Means how the company trains 3. Identify Natural People who supports worker 4. Facilitate successful performance initial assistance
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Seven Phase Sequence of Learning (5-7)
5. If OK, move to next task if not, substitute support for Natural People 6. Reconsider Natural Means to work for participant Smaller steps, checklist, more modeling, repetition 7. If 6 does not work Adapt/Modify Natural Ways
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Training Tips 1
1. Facilitate, don’t coach! Why? 2. Do the job and know the job before you
teach 3. Ask supervisor how to do job 4. Watch others do the job 5. Trainer should model job several times 6. Don’t ask supervisor what production is
expected Why?
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Training Tips 2
1. Position yourself close to participant 2. Correct action during performance 3. Do NOT say Good Job or gesture correctnes 4. No news is Good News 5. Few words are best 6. Don’t be afraid to train hand-over-hand 7. Demonstrate task at expected Pace
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