The European approach to Service Standardization

Andreea GulacsiProgramme Manager Services CEN

andreea.gulacsi@cenorm.be

ASEAN Regional Workshop on Standards in Services 12 & 13 July 2004, Singapore

Background

• Services market in the EU (70% of GDP and employment in EU);

• Service standardization not completely new to CEN (numerous service aspects already exist in available standards);

• Standardization exclusively in services currently tentative and ad-hoc;

• Standards concerning the service sector need to expand.

Achievements so farTechnical Committees:– Maintenance Services (CEN/TC 319)– Transportation Services (CEN/TC 320)– Cleaning Services (CEN/TC 328)– Tourism Services (CEN/TC 329)– Postal Services (CEN/TC 331)– Facility Management Services (CEN/TC 348)

Achievements so far• CEN Task Forces of the Technical Board

– Translation Services (CEN/BT/TF 138)– Funeral Services (CEN/BT/TF 139)– Healthcare Services (CEN/BT/TF 142)– Security Services (CEN/BT/TF 167)

Plan of Action 2003

• August 2003:– Public enquiry launched by CEN/CMC on the web (

www.cenorm.be); • October 2003:

– EC Programming Mandate M/340 in the field of services addressed to CEN, CENELEC and ETSI;

• November 2003:– CEN Interim Report presented on the results received on

the enquiry; • December 2003:

– Approval of the mandate by CEN in the field of services.

2004• 9th March EC workshop ‘European Standardization for

Services’;• Creation of CEN/BT/WG 163 ‘Service

Standardization’;• Establishment of CEN/TF 167 ‘Security Services’

(Secretariat DIN);• 11th May CEN Open Day on Service Standardization

for European Federations; • Interim Report on M/340 to EC (June 2004);• Final Report on M/340 to EC (end 2004);

CEN ‘Services’ 2004

• CEN participation in EC ‘European Forum on Business Related Services’;

• Development of current service standardization work;

• Development of new service standardization projects with the help of all stakeholders;

• Organization of ‘Services’ CEN Conference (beginning 2005);

You have:• Obstacles to cross border trade? • Need for a level playing field?• Need for rationalization?• Need for transparency and clarity?• Need for higher consumer/client protection?

EUROPEAN STANDARDS CAN HELP!