The Future of Healthcare Worker Mobility

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The Future of Healthcare Worker Mobility Hospitals and health systems are increasingly leveraging new technologies to improve patient care and outcomes, drive efficiencies and reduce costs. To further drive better clinical outcomes, they’re also innovating new ways to harness the talent, skills and capabilities of those who work on hospital front lines every day.

And digital workplace technology is at the core of this revolution.

It’s expected that mobile workers will account for nearly three quarters of the total workforce in 2020, with healthcare workers representing one of the largest segments of the mobile workforce.1 For these healthcare employees — the doctors, nurses, and hospital care givers, who are constantly on the move — having instant access to information anywhere, anytime could increase efficiencies and lead to the delivery of better patient care.

"Mobility has become synonymous with productivity both inside and outside the workplace, and the mass adoption of mobile technology in the United States has cultivated an environment where workers expect to leverage mobile technology at work," said Bryan Bassett, research analyst, Mobile Enterprise Device Solutions at IDC.1

Also, healthcare workers often work at multiple hospital sites within a healthcare system. Available resources, care teams and support staff can vary on a daily basis and access to information that’s role and site specific could lead to more streamlined, efficient workflows.

“A personalized digital hub provides each employee with resources and information critical to their role. The hub provides a persona-based experience and never looks the same,” said David Maffei, president and CRO of Akumina.

Given this, hospitals are particularly focused on engaging with these employees in a way that empowers them to work more efficiently and provides them with the necessary resources and information, tailored to their role and daily responsibilities.

1 U.S. Mobile Worker Forecast, 2015-2020, International Data Corporation, May 2015.

It’s expected that mobile workers will account for nearly three quarters of the total workforce in 2020, with healthcare workers representing one of the largest segments of the mobile workforce.1

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Workplace culture and employee engagement are linked to better metrics for healthcare outcomes, including safety and patient experience, as reported in a study within the Journal of Healthcare Leadership.2 Higher employee engagement rates are also attributed to higher retention rates, with disengaged staff twice as likely to leave their jobs, according to an Advisory Board analysis.3

Creating a digital experience that’s personalized to the end user, can impact engagement and productivity. According to a study by Gallup, “Engaged physicians were 26% more productive than their less engaged counterparts, which amounts to an additional $460,000 on average in patient revenue per physician per year.”2

A native mobile experience that mirrors the desktop experience is critical for workers on the go who need a more fluid user experience. A platform with a single-pane-of-glass experience that reaches across all hospital touchpoints and enables administrators to manage the content pushed to each employee’s mobile or desktop view provides a more personalized experience. In addition, conversational bots and activity streams could provide employees with real-time information.

“Imagine being able to provide one communications platform that resembles an intranet but instead, acts as a powerful communication and collaboration tool,” said Maffei. “In addition to providing hospital site information and facility updates, daily information such as schedules or rounds could be built into the platform based on each person’s role.”

Healthcare systems are also looking for platforms that can easily integrate with other systems in a HIPAA compliant way, such as EMR records. In addition, a platform that provides employees with quick access to specific document libraries, and real-time information, including activity streams and the ability to join conversations with other hospital team members at various sites will streamline and enhance collaboration.2 Journal of Healthcare Leadership, The imperative of culture: a quantitative analysis of the impact of culture on workforce engagement, patient experience, physician engagement, value-based purchasing, and turnover, Volume 9, 25-31, 2017.3 Data-Driven Insights for Your 2017 Employee Engagement Strategy, Findings from the Advisory Board Survey Solutions’ National Engagement Database, Advisory Board, 2017.

“Engaged physicians were 26% more productive than their less engaged counterparts, which amounts to an additional $460,000 on average in patient revenue per physician per year.” 2

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Six Technology Must-HavesThe following technology capabilities are being leveraged today and will continue to help shape the way hospitals engage with employees in a more holistic way:

• Access to real-time information anytime, anywhere. Healthcare systems have multiple hospitals and locations. Whether working remotely or at a one of several hospital sites, the ability to log onto a communications platform and access real-time information, anywhere, anytime is critical. This includes access to activity streams that capture conversations taking place at various hospital sites and document libraries that are easily filtered by criteria.

• Persona-based experiences. The employee makeup of a hospital includes physicians, nurses, hospital staff, and knowledge workers including IT, HR and finance. Communication platforms should provide an experience that’s unique to the employee’s role (persona-based experience) and the resources at that given site (geo-location based). An employee’s role and location will dictate the user experience.

• Native mobile experiences. Physicians, nurses and hospital staff are always on the move. They need a native mobile experience that mirrors their desk-top experience and is camera, GPS and biometric thumb screening enabled. This will enable employees to quickly and easily share a photo or location of an event without having to enter additional credentials.

• Unified cultural presentation. The platform’s design and tools consistently reflect the brand and culture of the healthcare system across the various hospital site interfaces.

• User-friendly experiences. Hospitals are focused on taking care of their employees so they can focus on taking care of their patients. As such, hospital employees need tools and information in an integrated experience that’s intuitive at the point of consumption. They don’t have the luxury of learning new systems.

• Security & compliance. The ability to integrate with an EMR records system or other patient record platforms and patient sensitive data while remaining compliant with GDPR, HIPAA and others.

“The future is not about eliminating physicians, it’s about leveraging physicians… by providing digital and other tools that work like they do in virtually all other industries — making our environments more supportive, providing the data we actually need in an organized, efficient way, and saving time so we can spend more of it with our patients.”4

-James Madara, MD, Executive Vice President & CEO, AMA

4 “AMA CEO Outlines Digital Challenges, Opportunities Facing Medicine.” American Medical Association, https://www.ama-assn.org/press-center/press-releases/ama-ceo-outlines-digital-challenges-opportunities-facing-medicine.

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How Akumina Enables Mobility for Healthcare WorkersThe Akumina employee experience platform provides a mobile-first digital workplace experience that is tailored to each individual user. Using our personalization tools, you can identify defining characteristics individuals or groups of individuals and create a customized experience for everyone. The result is a site that provides only the content and apps relevant to its specific user. In a healthcare facility like a hospital, a nurse in the NICU and a lab technician in Hematology could log in to their hospital’s intranet and see two completely different sites. But each could quickly find the information they need to help their patients.

Because Akumina doesn’t store any data, your employee and patient information remains securely within the application where it lives, meaning you don’t incur any additional security compliance risk.

To learn how you can leverage the above capabilities and create personalized digital experiences that help better engage and motivate employees in every role, contact us for a demo.

Interested in learning more? Visit Akumina.com to learn more today and schedule a demo.

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About Akumina

Akumina is the employee experience platform that empowers global enterprises to quickly create personalized digital experiences that help every employee in every role work smarter, not harder. By offering a customizable, brandable and multilingual platform that seamlessly integrates with leading enterprise cloud applications, Akumina delivers a contextual, collaborative and engaging workplace experience to every user on any device. Akumina’s customers include Whole Foods Market, GlaxoSmithKline, Vodafone, the Boston Red Sox and the United States Department of Defense. To learn more visit www.akumina.com and follow us on LinkedIn, Facebook, and Twitter.