The Gambia & Senegal Luxury Low

7/31/2019 The Gambia & Senegal Luxury Low

1/13

The Gambia& Senegal - West Africa

November 2011 - October 2012


2/13Contact your Local ravel Agent or book at Gambia.co.uk

LUxURY

Fly in style

Premium Class is available on all our Friday Gatwick ights throughout

winter, plus most Tuesday ights. On our other ights legroom seats

are usually available, here are details o the benefts they oer:

Premium Legroom

Seat pitch 33 33

Wider seats than economy 3 X

Pre-bookable seats 3 3

Dedicated check-ins in UK & Banjul 3 5

Executive lounge at Gatwick 3 X

Priority boarding at Gatwick 3 X

Baggage allowance 30kg 20kg

Separate cabin 3 X

Individual entertainment system 3 X

Enhanced meal service 3 X

Complimentary bar service 3 XComort kit 3 X

Priority baggage 3 X

First Class lounge in Banjul Airport 3 X

Priority boarding at Banjul Airport 3 3

Number o seats 50 Variable

Supplements Premium Legroom

Return 295 100

One way rom UK 180 50

One way rom Banjul 125 50

Premium Class ying includes increased Airport Passenger Duty

(Government tax) charges o 120 per person.

Christmas and New Year additional Premium Class supplements

apply to each sector as ollows:

From UK: 20 Dec 80, 23 Dec 80, 27 Dec 50, 30 Dec 50

From Banjul: 27 Dec 20, 30 Dec 50, 03 & 06 Jan 80, 10 Jan 20

Travelling is all part o the holiday experience and

although there are no non-stop business class ights

to The Gambia, we appreciate that many o our

customers preer to travel in greater comort.

We are pleased to oer the only upgraded ights direct to Banjul, and can

arrange additional extras to ensure you are relaxed at every stage o your

holiday. Availability on these exclusive services is airly limited so we would

recommend booking early.

Our Luxury and Unique Collections

I you are looking or luxurious accommodation we have grouped the best

The Gambia has to oer within our Luxury Collection, as well as eaturing

a unique and exciting collection o quality lodges and boutique hotels,

all exclusive to us. There are small boutique hotels, larger properties set

within spacious grounds, pampering spa hotels and unique river lodges there should be something or everyone. See pages 22-37

Airport Gold

Holidaymakers can relax at the airport beore departure with our

Airport Gold Package, possible when travelling rom Gatwick on Tuesdays

i Premium Class is not available. It entitles you to the use o a business

lounge in the UK, an extra 10kg luggage allowance, a complimentary drink

in each direction on board the aircrat and entry to the First Class lounge

at Banjul Airport on your return.

Prices from 75

Private transersOn arrival at Banjul Airport, avoid the crowds and get whisked away to

your hotel in a private, air-conditioned car. One way costs rom 35

per car. For more details visit Gambia.co.uk/Luxury

Scheduled service

We can oer scheduled ights to Banjul with Brussels Airlines in both

economy and business class, however this is not a non-stop service.

Please speak to a member o our reservations team i you are interested.

Te luuryeeriencein Te Gambia



UNIQUE

ON hIS pAGECoco Ocean is quite

simply the most

luxurious hotel in

The Gambia

Te Luury CollectionTe best Te Gambia as to ofer:

ersonal service, equisite cuisine,tranquil surroundings,

individual style, attentive staf.


4/1322 For more advice or to book call the experts on 0845 330 4567

Coco Ocean Resort & SpaBijilo

Boutique Hotel Exclusive

Beachront Spa

HE LUXURY COLLECION

More Online Gambia.co.uk/CocoOcean

Complimentary spa treatmentEach o our guests receives a complimentary oot massage within theCoco Oceans 1800m2 spa acility, which eatures a Talasso pool, ice-cold

plunge pool, Hammam, Finnish sauna, small gym and relaxation area.Te ull range o treatments available is listed on our website but includesmassages, body wraps, acials, waxing and manicures. Tere is also aboutique selling hair and beauty products, as well as a Juice Bar.

As the most luxurious hotel in The Gambia, Coco Oceanhas established itsel as the place to stay or celebritiesand discerning holidaymakers looking or elegance and

exquisite surroundings. It is perect or any special occasion,

but oers excellent value or money compared with spa hotels

internationally and the beachront location is hard to beat.

Whilst or many guests the main attraction is the antastic spa acility, its

stunning location on an unspoilt stretch o beach just 2 kilometres rom the

lively resort o Kololi, and the excellent levels o service and cuisine make

this much more than simply a spa hotel. The Moroccan-inspired architectureand dcor, eaturing high ceilings and domes, keep the buildings cool and

maximise the use o natural light.

You will nd sunbeds in tranquil spots around the gardens and private seating

areas close to the hotels main tiered swimming pool; down on the beach

there are individual cabanas providing welcome shade. The grounds slope

towards the sea, enhancing the views, although gol buggies are available

to help avoid the many steps. Visiting dignitaries and businesses oten hold

unctions in the stunning gardens.

Set within lush tropical gardens, all o the open-plan suites and villas are

light and airy, but or added comort we recommend one o the sumptuous

room upgrades. The ourteen Club villas have impressive private outside

relaxation areas and share a swimming pool beside the ocean, but or the

best location in the hotel try one o the three Beach houses, which areextremely spacious and sit directly on the beachront.

Within the hotel there is a choice o restaurants and menus, with international

ches producing dishes rom Morocco and Thailand, as well as European

cuisine. In addition there are specialities o the day eaturing cuisine rom

around the world. The main restaurant oers al resco or more ormal

dining and is the perect place to start the day with a relaxing champagne

breakast, whilst the Coco Beach, serving lunchtime grills, has possibly the

best views o any restaurant in The Gambia.

ROOM FACILITIES

King size beds (twin mattresses)

Air-conditioning

Satellite television

Minibar

Saety deposit box, telephone, hairdryer

Bathrobe, slippers, toiletries

Unpacking service (on request)

HOTEL FACILITIES

Tiered swimming pool, plus private

Club villa / Beach house pool

Sugar Cane Bar

Individual beach cabanas

Small gym, git shops, hairdresser

Chaueured car or hire

Internet / business acilities, Wi-Fi in lobby

Creek trips by Arican pirogue (payable locally)

85 rooms

ROOM CHOICE

Deluxe suites are larger with a private

balcony or terrace 18

Superior suites have a bedroom with

lounge area and a private terrace 24

Club villas have a large terrace and

share a private pool, rom 34

Details o other suites are available on request

Penthouses, Royal suites and Beach houses

PRIVATE TRANSFERS

We are unable to include these as standard due

to limited availability o vehicles. However, private

transers are available at 35 per car each way

(maximum 4 persons)

SUPPLEMENTS & REDUCTIONS

Hal board 30

Air-conditioning included

Single room 32

3rd person sharing -25

Child sharing (2-15 years) -25

All supplements and room upgrades are per

person per night based on twin occupancy

CUISINE

The Courtyard / Saran restaurant breakast and

evening dinners

Coco Beach restaurant lunchtime grills and

salads overlooking the beach, evening Thai menu

With its acres of exquisite gardens, striking Moorishdomes and arches, and spacious, cool and contemporaryrooms, the Coco Ocean is the only place to stay onThe Gambias Atlantic coast.

Oliver Smith, Daily Telegraph

For more advice or to book call the experts on 0845 330 4567



FLIGHT CHOICE

Twice weekly fights rom Gatwick and

Manchester. Weekly fight rom Birmingham

All fights are direct to The Gambia

In-fight meals, 20kgs luggage allowance and

transers are included in brochure priced hol

Upgrade to Premium Class or legroom seats

See page 76 or urther fight inormation

WINTER 2011-12 PRICES on Bed & Breakast

Club villa and beach house private pool

No. o

Nights

1-Nov

16-Nov

18-Dec

24-Dec

4-Mar

26-Mar

28-Nov

10-Dec

10-Feb

16-Feb

1-Jan

11-Jan

6-Apr

12-Apr

17-Nov

27-Nov

27-Jan

9-Feb

25-Dec

31-Dec

27-Mar

5-Apr

11-Dec

17-Dec

17-Feb

3-Mar

12-Jan

26-Jan

13-Apr

30-Apr

1142 1126 1035 1048 1533 1590 1177 1158 1175 1252 1165 1140 1246 1246 1097

1377 1363 1240 1488 1926 1792 1423 1412 1497 1497 1394 1373 1514 1514 1321

1648 1597 1471 1875 2287 1995 1689 1675 1688 1715 1667 1654 1762 1698 1554

7

10

14

Prices are in s per person on Bed & Breakast in a Junior suite rom Gatwick on a Tuesday and include 60 APD, 20 ADF and 35 o other known taxes and charges.For 11 night holidays, add the extra night cost to the 10 night price and add the relevant fight supplement.

Extra nights (per person per night) 1 Nov 10 Dec 77, 11 Dec 31 Dec 98, 1 Jan 30 Apr 79

Contact your Local ravel Agent or book at Gambia.co.uk

Deluxe suite



Te Kairaba HotelKololi

Beachront Relaxing

HE LUXURY COLLECION

More Online Gambia.co.uk/Kairaba

Full Board PlusNEW or Winter 2011/12 is our Full Board Plus upgrade, includinglunch by the poolside, dinner in the main restaurant, 2 drinks witheach meal per person (beer, wine by the glass or so drinks) plus a

selection o so drinks and beer in your room daily. Alternatively,our Wine & Dine package is also available.

Along-established avourite, it is hard to choose oneparticular eature o The Kairaba to explain its appealas there are so many reasons why more o our guests

return to this hotel than any other. For some it is the

position beside Kololi beach, or others its the tranquillity

o the spacious grounds, or the close proximity to the many

restaurants and bars o Kololi, The Gambias l iveliest resort.

The Kairabas bedrooms are situated in two-storey buildings within the

extensive bougainvillea-lled gardens; rom your balcony or terrace you can

enjoy the gentle sea breeze and views across the attractive lawns. This hotelis all about peace and relaxation, which is only interrupted by the vervet

monkeys and birdlie visiting rom the neighbouring orest. There are no

pool games or loud music during the day, although there is the occasional

local band or entertainment in the evening. The hotels excellent conerence

acilities make it popular or government unctions and ideal or groups.

Unlike some holiday companies, we base our holidays on the Deluxe

rooms; these are situated in the gardens and are superior in size, quality and

location, although standard rooms are available at a discount.

When it comes to dining, you have everything rom la carte to a lively,

outside bistro. Breakast is served in the elevated Kingsher restaurant,

allowing you to start your day easting on views over the gardens as well as

reshly cooked delights. Why not try our popular Wine & Dine package,

available in winter, oering two dinners in the Shikra la carte restaurant(some exclusions apply), two dinners in Casa Fernandos Bistro, three buet

dinners, a ruit basket in your room*, a bottle o wine on arrival* and one

bottle o wine with each o the three buet meals*. For those preerring a

bed and breakast board basis, there is a wide variety o ne restaurants on

your doorstep in Kololi itsel to suit all budgets.

(*Per room)

ROOM FACILITIES

Deluxe room

Twin beds, bath with shower over

Air-conditioning

Hairdryer

Saety deposit box

Minibar, stocked on request

Direct dial telephone

Television

Tea and coee-making acilities

HOTEL FACILITIES

Feature pool with sun terraces

Landscaped gardens

2 bars

Massage / beauty salon (payable locally)

Small gym, nurse

Small shopping centre

Internet access

Conerence acilities

150 rooms

ROOM CHOICE

Superior deluxe rooms are twin rooms located

on the rst foor, corner position with large

picture windows on both sides 7

Premium suites situated on the ground foor

have a living room and separate double

bedroom 9

Standard rooms are twin, smaller, and not in the

gardens, but are available at a reduction -10

CUISINE

Kingsher restaurant (breakfast buffet)

Malimbe poolside snack bar or lunches

and hal board buet (in winter)

Shikra la carte restaurant

Casa Fernandos bistro

Half board guests receive a credit at the

hotels restaurants

ACTIVITIES

Croquet lawn

Table tennis

Giant chess

Management cocktail party

Evening entertainment

Limited daytime activities

A delightful hotel, wonderful ambience,excellent restaurants and great staff.

Mr Wills, West Midlands


Hal board / Full Board Plus 16 / 45

Wine & Dine 165 per week


Single room 20

3rd person sharing in a Premium suite -15

Child sharing (2-15 years) -18



Superior deluxe room




FLIGHT CHOICE









No. o

Nights

1-Nov

16-Nov

18-Dec

24-Dec

4-Mar

26-Mar

28-Nov

10-Dec

10-Feb

16-Feb

1-Jan

11-Jan

6-Apr

12-Apr

17-Nov

27-Nov

27-Jan

9-Feb

25-Dec

31-Dec

27-Mar

5-Apr

11-Dec

17-Dec

17-Feb

3-Mar

12-Jan

26-Jan

13-Apr

30-Apr

911 882 838 859 1337 1374 989 978 1025 1075 984 953 1048 1048 855

1078 1065 996 1298 1645 1542 1178 1169 1253 1253 1165 1139 1275 1275 998

1242 1227 1148 1627 1896 1675 1362 1340 1379 1397 1346 1331 1432 1364 1096

7

10

14

Prices are in s per person on Bed & Breakast in a Deluxe room rom Gatwick on a Tuesday and include 60 APD, 20 ADF and 35 o other known taxes and charges.For 11 night holidays, add the extra night cost to the 10 night price and add the relevant fight supplement.





Ngala LodgeBakau / Fajara

Boutique Hotel Exclusive

ranquil Couples Child ree

HE LUXURY COLLECION

More Online Gambia.co.uk/Ngala

Ngala Lodge is a small, intimate hotel which is very popularwith repeat guests so early booking is recommended.As a child-ree property, the tropical gardens remain peaceul

throughout the day with ample space to fnd your own

secluded spot. It is a antastic choice or a romantic break

and with one o the best restaurants in The Gambia, youll

fnd it hard to leave.

The atmosphere at Ngala Lodge is extremely relaxed with very individual

service; to help you unwind you can enjoy a massage or manicure in your

suite or choose to have breakast on your private balcony or terrace nothing is too much trouble. In addition to ten suites in the main lodge,

each dierent in its own unique way, there are upgraded Manor suites

enjoying sea views and set within their own private garden with a shared

Jacuzzi. For honeymooners or anyone looking or something truly special,

we recommend the Atlantic suites, which are very spacious and have their

own private Jacuzzi on the terrace or balcony.

Within the grounds there are a number o sunbathing or seating areas

and traditional Arican bantabas or meeting places, which provide private

hideaways or guests to enjoy a relaxing drink and a quiet book. There is

also a swimming pool and small beach which can be reached at low tide

via steep steps a great spot or shing.

In the evening, the cli top restaurant not only serves excellent ood with

daily specials inspired by its English che, Jonathan Groves, but has awonderul view o the ocean at sunset. A la carte dining is also available

(at a supplement or hal board guests) and the restaurants sumptuous

sample menus can be viewed online at Gambia.co.uk/Ngalarestaurant.

The low key entertainment, along with a weekly Arican night with dancers,

create an inviting atmosphere.

With just 18 suites, excellent customer questionnaire eedback and a high

percentage o returning guests, this unique property really is a little gem.

ROOM FACILITIES

Double beds (some with twin mattresses)

Air-conditioning, mosquito nets

Minibar, telephone, Wi-Fi

Hairdryer & bathrobes

Saety deposit box

Tea and coee-making acilities

Television (Manor Suites only)

2 and 3 pin (UK) sockets

HOTEL FACILITIES

Swimming pool

Large gardens with sunbathing areas

Shared Jacuzzi in private Manor garden

Main bar plus drinks / snack service around

the gardens

18 suites

ROOM CHOICE

Suite 10 larger in size with a private Jacuzzi on

the terrace 17

The Penthouse on two foors with steep spiral

staircase plus private rootop terrace. The double

bedroom has a skylight 17

Manor suites very spacious with television,

DVD player and stunning sea views 19

Atlantic suites the largest suites with picture

windows and private outdoor Jacuzzi 39

Ngala Lodge is simply one of the most charmingplaces Ive ever visited. Intimate and private, it feels likea secret only a handful of travellers have been luckyenough to discover.

James Robinson, The Guardian


Hal board 20


Single room 55

3rd person sharing n/a

Child sharing (2-15 years) n/a



Voted top by our guestsIn winter 2010/11 our customers once again gave Ngala Lodge thehighest scores o any o our Luxury Collection properties: 92% or location 91% or room standards 89% or maid service 92% or meals 95% or service provided by hotel staf

*Figures taken from winter 2010/11 holiday questionnaires


Atlantic suite



FLIGHT CHOICE









No. o

Nights

1-Nov

16-Nov

18-Dec

24-Dec

4-Mar

26-Mar

28-Nov

10-Dec

10-Feb

16-Feb

1-Jan

11-Jan

6-Apr

12-Apr

17-Nov

27-Nov

27-Jan

9-Feb

25-Dec

31-Dec

27-Mar

5-Apr

11-Dec

17-Dec

17-Feb

3-Mar

12-Jan

26-Jan

13-Apr

30-Apr

1038 1019 998 982 1417 1445 1081 1068 1092 1148 1059 1028 1121 1121 978

1245 1220 1196 1349 1746 1633 1300 1281 1379 1378 1269 1239 1370 1370 1182

1455 1423 1399 1778 2027 1784 1497 1482 1511 1530 1476 1445 1577 1499 1375

7

10

14

Prices are in s per person on Bed & Breakast in a Suite rom Gatwick on a Tuesday and include 60 APD, 20 ADF and 35 o other known taxes and charges.For 11 night holidays, add the extra night cost to the 10 night price and add the relevant fight supplement.





Flights

FLIGHS

The Gambia Experience oers the widest choiceo year round fights to The Gambia.

Winter 2011/12Tuesday and Friday daytime fights rom Gatwick(weekend breaks,

10 & 11 nights and longer duration holidays available)

Wednesday and Saturday fights rom Manchester(10 & 11 nights

and longer duration holidays available)

Tuesday fights rom Birmingham

Premium upgrades and legroom seats at a supplement (see page 11)

90 minute regional and Premium Class check-in in UK

Airport Gold packages available including airport lounges

Summer 2012Direct, daytime fights rom Gatwick(long duration holidays available)

Legroom seats at a supplement

Airport Gold packages available

Premium ClassTravel in style with

our upgraded Premium Class service rom Gatwick(see page 11)

Flight only ticketsFor fight only prices, including one ways, fexible tickets and long

duration fights, please visit Gambiafights.co.uk

Airport gold packageOn departure dates when Premium Class is not available we are able to oer

an enhanced service rom Gatwick airport, exclusive to The Gambia Experience.

This package will include use o the business lounge in both the UK and in

Banjul on your return, an additional 10kg luggage allowance and a complimentary

drink on board the aircrat in each direction. Supplement rom 75pp.

Transer times (approximate)Airport Kololi: 25 mins Airport Bakau: 40 mins

Airport Bruut: 25 mins Airport Cape Point: 45 minsAirport Bijilo: 25 mins Airport Banjul: 55 mins

Airport Sukuta: 25 mins Airport Makasutu: 30 mins

Airport Kotu: 30 mins Airport Kartong: 50 mins

Flight arrives ollowing day. Carriers are: Monarch Airlines and Thomas Cook Airlines. Flight schedules are subject to change.sOperates 21 December and 4 January only.

From Day UK UK Flight Available

Depart Depart Arrive Supplements Upgrades

Gatwick Tuesday 0900 2240 nil nil nil Premium/legroom

Gatwick Friday 0915 2315 10 20 15 Premium/exitGatwick Wednesdays 0900 2240 n/a 30 n/a Legroom

Manchester Wednesday 0730 2145 20 70 30

Manchester Saturday 1425 0420 40 90 50

Birmingham Tuesday 0700 2105 30 100 35

Winter 2011/12 Flight details to Banjul (Te Gambia) International Airport

Programmed fights operate rom November to April and are non-stop, unless otherwise stated. Additional Christmas fights may be arranged, please call or details.

to 11/12 rom

10/12 31/12 01/01



Ring The Gambia Experienceon 0845 330 4567

or The Senegal Experience

on 0845 338 8700

How to

Book

Call us on

0845 330 4567Our reservations sta will be happy to share their knowledge o the

countries and help you plan your holiday. Our oce opening hours are:

9am 7pm Monday to Friday9am 5pm Saturday

10am 4pm Sunday

The oce may be closed during national and bank holidays.

Calls may be recorded or t raining purposes.

Loyalty discountValued clients who have previously travelled with The Gambia Experience

or The Senegal Experience in the last three years will qualiy or a discount o

35 per person, a reduced deposit o 50 and a 10% discount on insurance

premiums. The discount must be claimed at time o booking and is available

throughout the year on hotel-inclusive holidays only, booked at the ull

brochure price and cannot be used in conjunction with a group discount.

Visit your local

ravel AgentI you obtained this brochure through a travel

agent, you will be able to book with them.

Visit or chat online at

Gambia.co.ukYou can check availability, prices and book

your holiday or fight 24 hours a day online

at Gambia.co.uk, Gambiafights.co.uk or Senegal.co.uk

Making your bookingOnce you or your travel agent have conrmed your holiday reservation,

we will issue our conrmation invoice by the ollowing day. It is essential

you check that all the details are correct and advise us immediately i they

are not. Any changes at a later date may incur an amendment ee.

PaymentOn conrming your holiday we require a deposit o 95 per person

(50 or repeat customers), payable by debit or credit card. In addition,

i our insurance is taken this must also be paid or at this time. The balancemust be paid at least 8 weeks prior to departure, either online or by

telephone, by cheque, bank transer, debit or credit card. For bookings made

within 8 weeks o departure, ull payment is required at the time o booking.

I we do not receive the appropriate payment, we reserve the right to cancel

your booking and you will be liable or cancellation charges in accordance

with our Fair Trading Charter. Please make cheques payable to The Gambia

Experience / The Senegal Experience and send to Serenity Holidays,

Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire,

PO15 7AN. Any monies paid by credit card are currently subject to a 2%

charge to cover costs levied by the providers (no charge or debit cards).

ChecklistDeposit95perperson

Makesureyouhaveadequateinsurance

Checkyourconrmationinvoice

Balancepaid8weekspriortodeparture

Paymentbycheque,banktransfer,online,

debit card or credit card (2% charge)



FAIR RADING CHARER

Fair Trading Charter

The Gambia Experience and The Senegal Experience are operated by Serenity Holidays

(Serenity Holidays Ltd). We are committed to a policy o air trading and make every eort toensure that you have an enjoyable holiday with us. Our terms o trade have been ormulated

as a result o our responsibilities under law and in no way aect your statutory rights asa consumer. We accept responsibility or the quality o the holidays we provide and the

excursions booked with our local representatives. Please read this careully and keep with youon holiday as it sets out the basis o the contract between you and Serenity Holidays Ltd.

We are a member o ABTA, membership number V5963. We are obliged to maintain a high

standard o service to you by ABTAs Code o Conduct. We can also oer you an arbitrationscheme or the resolution o disputes arising out o, or in connection with this contract. Further

inormation on the Code and arbitration can be ound at http://www.abta.com

DATA PROTECTION When you make an enquiry or booking with us, inormationabout you is collected. This reers to inormation such as your name, contact details, travel

preerences and any special needs/disabilities or dietary requirements. By giving us thesedetails, you consent or these to be used as necessary in processing your booking and

complying with legal requirements (e.g. orwarding passenger lists to airlines). We may also

use your details to send you uture holiday brochures or advise o special oers rom ourselves- should you NOT want to receive these, please tell us. Some o your inormation may be

considered sensitive personal data under the Data Protection Act 1998, which will only beused when it is necessary or us to communicate your needs to a hotel or airline. For more

inormation please reer to our Privacy Statement shown on our websites www.gambia.co.uk or www.senegal.co.uk.

WE SELL THE FOLLOWING ARRANGEMENTS

Package Holiday

A package holiday is a combination o at least two o the ollowing services (a) transport, (b)

accommodation or (c) other tourist services (not ancillary to any transport or accommodationand orming a signicant part o the arrangements) where booked through us at an inclusive

price. I you book a package holiday through us, it will be protected under the PackageTravel, Package Holidays and Package Tours Regulations 1992 and these regulations require

us to provide security or the monies that you pay or the package holidays booked romthis brochure. We provide this security by way o an ATOL (number 1866) administered by

the Civil Aviation Authority and a bond held by AITO. When you buy an ATOL protectedair holiday package you will receive a Conrmation Invoice rom us (or via your travel agent

through which you booked) conrming your arrangements and your protection under our AirTravel Organisers Licence number [1866]. In the unlikely event o our insolvency, the CAA will

ensure that you are not stranded abroad and will arrange to reund any money you have paidto us or an advance booking. For urther inormation visit the ATOL website at www.atol.org.

uk. The price o our air holiday packages includes the ATOL Protection Contribution (APC) wepay to the CAA. This charge is i ncluded in our advertised prices.

Accommodation or Flight only

I you book accommodation or fight only through us, we will accept responsibility or your

booking in accordance with the terms set out in the relevant sections below. As this is a singlecomponent, the Package Travel, Package Holidays and Package Tours Regulations 1992 donot apply.

1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years

and have the authority to accept and do accept on behal o your party the terms o thesebooking conditions. All correspondence and documents are sent to the party leader who is

responsible to us or all payments in respect o the booking. The contract is made on the termso the inormation in this brochure, the details set out in the conrmation invoice. We agree

that the courts o England and Wales have jurisdiction and English Law applies (unless you livein Scotland or Northern Ireland, in which case you can bring proceedings in your local court

under Scottish or Northern Irish law, as applicable). Our conrmation invoice is our acceptanceo the booking (as detailed therein), and the contract is made on its issue. We ask you to

check the details and any anomaly should be reported to us or your travel agent immediatelyotherwise the details shown on the conrmation will be presumed to be correct. Verbal

quotations should not be considered binding until the rst invoice conrmation is received. Allholidays and oers published in this brochure are subject to availability at the time o booking.

2. PAYMENT I you wish to conrm a booking you must pay the deposit o 95pp. Your nal

payment will be detailed on your invoice and must be paid in ull no later than 8 weeks beoreyour departure, or your booking may be deemed cancelled and your deposits retained. I

payment or your holiday is made by credit card a handling ee, currently 2% will be levied.

3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soonas possible either by telephone or in writing (or must ensure your travel agent does so on

your behal). Since we incur costs rom the time we conrm your booking, the cancellationcharges set out below will apply, calculated rom the date on which we receive your notice o

cancellation. You will then receive a cancellation invoice detailing any charges.

No. of days before departure Cancellation charge

More than 42 days Loss o deposit

29 - 42 days 50%

22 - 28 days 75%

6 - 21 days 90%

0 - 5 days 100%

The charges above apply to your total holiday price excluding any insurance premiums,amendment charges or charges or goods sold and dispatched. The conditions o your travel

insurance policy may allow a reund claim.Please note: i any members o your party cancel, but the others still wish to travel, it

may be necessary to re-calculate the cost per person based on the new party size as theaccommodation may now be under-occupied. This may result in an increased amount per

person payable to secure the original booking.

4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into aseparate contract with the hotel or residence or these items (e.g. parking, bar bills etc.), and

agree to pay locally or any charges or items or services used by your party and not included inyour holiday price. The accommodation we arrange or you can only be used by those people

named on your Invoice. You are not allowed to share the accommodation with anyone elseor let others stay there.

5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking,

e.g. name changes, dates o travel or accommodation, will incur a charge, the amount o which

will depend on the nature o the change and the time beore the date o travel. Any changesmade within 8 weeks o departure may be treated as cancellations and re-bookings. The leadname on a booking cannot be changed under any circumstances and this would also be classed

as a cancellation and re-booking.

6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with usthe agent is acting on your behal. All monies you pay to the Travel Agent are held by him on

our behal at all times.

7. IF WE CHANGE YOUR HOLIDAYAlthough it is unlikely, we may occasionally have tochange your holiday arrangements and we reserve the right to change or cancel your booking.

Most changes are minor and we will always endeavour to advise you or your travel agent oany such changes at the earliest possible date.

Note: Any amendment or cancellation ees you incur in terms o other arrangements you havemade with other providers under separate contracts are not claimable rom us.

Package Holiday & Flight only:

A change o airline, aircrat type, overseas airport o destination, travel timings by 12 hoursor less and accommodation o a similar or higher standard in the same resort or region are

classed as minor changes which do not entitle you to cancel or change to another holiday /fight without paying our normal administration charges, and or which no compensation or

reund is due.

In accordance with EU Regulation 2111/2005 we are required to advise you o the actualcarrier operating your fight/connecting fight/transer. We do this by listing carriers to be

used or likely to be used as ollows: Monarch Airlines, Thomas Cook Airlines and BrusselsAirlines. Any changes to the actual airline ater you have received your tickets will be notied

to you as soon as possible and in all cases at check-in or at the boarding gate. The carriermay occasionally have to change the type o aircrat used on a particular fight without

advance warning. In such circumstances where you have booked and paid an additional seatsupplement and such seat cannot be provided, then you will receive only a reund o the

supplement paid.

Occasionally, we have to make major changes to your travel arrangements or accommodation.A major change is a change made beore departure, which, on the basis o the inormation

given to us by you at the time o booking we can reasonably expect will have a major eect onyour holiday. The ollowing changes are examples o major changes: changing travel times by

over 12 hours, your UK departure airport (excluding London airports), your holiday region,a change to a lower standard or type o accommodation or reducing the number o days

holiday. I we have to make a major change or cancel your holiday we will tell you as soonas possible. Where possible, we will oer the ollowing options: you can either a) accept the

changed arrangements b) purchase another holiday/fight rom us at the advertised current

selling price or c) cancel your booking upon which we will reund your monies in ull and nalsettlement.

I you have booked a Package Holiday, subject to the note below, irrespective o whetheryou choose a), b) or c) we will pay compensation to passengers who paid the ull brochure

price as ollows:

No. of days before departure Amount for each full fare paying adult

More than 56 days Nil

29 - 55 days 15

15 - 28 days 25

8 - 14 days 35

Less than 7 days 50

Accommodation only:

I we make a change to your accommodation and you dont want to accept it, you can takeany alternative we are able to oer you (you will pay the increase in cost i the replacement

is advertised at a higher price than your original booking, or receive a reund o t he dierencei it is less expensive) or a reund o the money youve paid to us. This does not apply where

the change is not material. Examples o non-material changes include, but are not limited

to, temporary withdrawal o acilities or seasonal unavailability o amenities. I we have tocancel your accommodation, again we may be able to oer you an alternative. I you accept

it, you would pay the dierence i it was advertised at a higher price than your originalaccommodation, or receive a reund o the dierence i it was advertised at a lower price.

Or we will reund the monies you have paid us or your accommodation. We will not beresponsible to pay any compensation ollowing a change or a cancellation by us.

Applicable to Package Holiday, Accommodation or Flight only bookings:

Note: I a change or cancellation occurs because o circumstances beyond our control, orexample war, threat o war, riots, civil disturbances, actual or threatened terrorist activity and

its consequences, industrial disputes, natural or nuclear disasters, re, health risks, adverseweather conditions, hurricanes, foods, unavoidable technical problems with transport, closure

or congestion o airports or ports, epidemic or pandemic illness and all similar situations we willhave no liability to you. No compensation payments, expenses or any other sums, including

the cost o securing alternative accommodation will be paid by us.

8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause or complaint whilstabroad, about the accommodation or about any other element o your holiday, you must

reer it immediately to our local representative. It is unreasonable or you to take little or noaction whilst on holiday and wait until you return to complain, and you must take reasonable

steps to minimise the consequences o the problem. I you ail to ollow this simple procedurewe will have been deprived o the opportunity to investigate and rectiy your complaint whilst

you were in resort and this may aect your rights under this contract. I a problem cannot beresolved locally you should complete and sign a Guest Comment orm in resort, setting out

the details o the problem. This should be handed to your representative who will give youa copy; it is essential that you also report the problem to any supplier o the service you are

complaining about. Any complaint must also be ollowed by written conrmation o all thedetails, with any supporting evidence, within 28 days o your return rom holiday.

9. OUR RESPONSIBILITY

Package Holiday:

I the contract we have with you is not perormed or is improperly perormed by us or our

suppliers we will pay you appropriate compensation i this has aected the enjoyment o yourtravel arrangements. However, we will not be liable where any ailure in the perormance

o the contract is due to: you; or a third party unconnected with the provision o the travelarrangements and where the ailure is unoreseeable or unavoidable; or unusual and

unoreseeable circumstances beyond our control, the consequences o which could not havebeen avoided even i all due care had been exercised; or an event which we or our suppliers,

even with all due care, could not oresee or orestall.Our liability, except in cases involving death, injury or illness, shall be limited to a maximum o

[3] times the cost o your travel arrangements. Our liability will also be limited in accordancewith and/or in an identical manner to:

(a) The contractual terms o the companies that provide the transportation or your travelarrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, or example the Montreal Convention in respecto travel by air, the Athens Convention in respect o travel by sea, the Berne Convention

in respect o travel by rail and the Paris Convention in respect o the provision oaccommodation, which limit the amount o compensation that you can claim or death, injury,

delay to passengers and loss, damage and delay to luggage. We are to be regarded as having allbenet o any limitation o compensation contained in these or any conventions.

You can ask or copies o the transport companies contractual terms, or the internationalconventions, rom our oces: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent

Business Park, Fareham, Hampshire PO15 7AN.

We do not accept liability or happenings or actions outside our control, e.g. delays to travelservices, the temporary invasion o pests, the presence o indigenous animals or insects,

government action, industrial disputes, damage or inconvenience resulting rom the weather(e.g. drought conditions) or rom acts o God, or your partys negligence resulting in loss or

accident. I the contract we have with you is not perormed or is improperly perormed as aresult o ailures attributable to a third party unconnected with the provision o the services, or

as a result o ailures due to unusual and unoreseeable circumstances beyond our control, the

consequences o which could not have been avoided even i all due care had been exercised,or an event which we or our suppliers, even with all due care, could not oresee or orestall,and you suer an injury or other material loss, we will oer you such prompt assistance as is

reasonable in the circumstances. I you have taken our recommended insurance cover, youmust make an insurance claim in respect o any l egal ees incurred abroad or that purpose, and

i you have taken alternative insurance, you must do likewise under any Legal Expenses coverprovided by it. You must also provide us with the conrmation rom the Insurance company o

receipt o your notication to them o your claim.

Excursions or other tours that you may choose to book or pay or whilst you are on holiday

are not part o your package holiday provided by us. For any excursion or other tour that youbook, your contract will be with the operator o the excursion or tour and not with us. We are

not responsible or the provision o the excursion or tour or or anything that happens duringthe course o its provision by the operator.

Accommodation only:

We have a duty to select the accommodation providers with reasonable skill and care. Wehave no liability to you or the actual provision o the accommodation, except in cases where

it is proved that we have breached that duty and damage to you has been caused. Thereore,providing we have selected the provider with reasonable care and skill, we will have no

liability to you or anything that happens at the accommodation or any acts or omissions o theprovider or others. We also have no liability in the ollowing situations:

i. where the accommodation cannot be provided as booked due to circumstances beyond ourcontrol (see the Note in clause 7)

ii. where you incur any loss or damage that could not have been oreseen at the time obooking, based on the inormation provided by you.

iii. where you incur any loss or damage that relates to any business activity.iv. where any loss or damage relates to any services which do not orm part o our cont

with you.

I we are ound liable to you on any basis, we limit the amount we have to pay you to amaximum o three times the cost o your accommodation. This limit does not apply to c

involving death or injury.

10. YOUR RESPONSIBILITYYou undertake to exercise due and reasonable care in reso your holiday accommodation and its contents, to leave it in a clean and complete con

to respect local and on-site regulations and bye-laws, to limit party numbers to those on

conrmation, to remit payments as invoiced on or beore the due dates, to indemniy uagainst all loss or damage arising directly or indirectly rom any act, deault or omission o

party, and not to exceed the published occupation capacity o the accommodation. Any abuse o a property or its contents may render you liable to eviction without compensat

11. PRICES AND SURCHARGES The price o your holiday was calculated using the

exchange rate o 1 = 1.15 on 11th May 2011. We reserve the right to increase or reprices, and the current price o your holiday will be advised to you at the time o bookin

Whilst every eort is made to ensure the accuracy o all the inormation and prices provto you, regrettably errors do occasionally occur. In the event that an incorrect price has

given in error, any booking made based on this price, will not be valid. You will be adviseo the mistake at the earliest opportunity and you will then have the option either to pay

correct price or the travel arrangements or to cancel and receive a ull reund o any moyou may already have paid. Once you have booked your holiday we reserve the right t

surcharge or cost increases due to government action such as changes in VAT or any otgovernment imposed charges, transportation costs (including the cost o uel), taxes or e

chargeable or services such as landing taxes, embarkation or disembarkation ees at airpand exchange rates.

Package Holidays

There will be no charge within 30 days o your departure. We will absorb such increase2% o your basic holiday price (excluding insurance premiums and any amendment char

I the surcharge is greater than 10% o your holiday price you have the option o changianother holiday that we oer (i we are able to oer an alternative you will not have to p

more, but i it is o a lower quality you will be reunded the dierence in price) or you haright to cancel (within 14 days o receiving surcharge notication), in which case we will

in ull all monies paid to us except insurance premiums and any amendment charges. Shthe price o your holiday go down due to the changes mentioned above, by more than

your holiday cost, then any reund due will b e paid to you. However, please note that trarrangements are not always purchased in local currency and some apparent changes w

no impact on the price o your holiday due to contractual and other protection in place.

Accommodation or Flight only

We reserve the right to pass on all increases. I we ask you to pay us any increases in taxsimilarly, i any taxes you have paid to us are reduced or abolished, you will be entitled toclaim a reund. Such right shall not apply in respect o any surcharge paid in respect o av

uel costs.

12. TRAVEL SERVICES When you travel by air the relevant carriers Conditions o Cawill apply to your journey, some o which may limit liability or exclude liability in accorda

with the relevant international conventions. Copies o the conditions are available or inat any ABTA travel agent. Inormation given by us about such services is or guidance on

the carriers concerned accept no responsibility or our brochures. It is your responsibilitreport promptly at the check-in times given by the carriers and with the appropriate vali

documents (e.g. Passports), and we cannot be held responsible or any costs incurred byi you ail to do so. Occasionally there are times beyond our control when a fight is dela

We will work closely with the airline and our resort oce to make sure any delay is as sas possible and that your overseas transer and accommodation arrangements are chang

necessary. Our aim is to minimise the inconvenience o delays as ar as possible.Under EU law you have rights in some circumstances to reunds and/or compensation

your airline in cases o denied boarding, cancellation or delays to fights. Full details o therights will be publicised at EU airports and will also be available rom airlines. Please note

reimbursement in such cases is the responsibility o the airline and will not automatically you to a reund o your holiday cost rom us. Your right to a reund and/or compensatio

rom us is set out in clause 7 i we change your holiday. I your airline does not complythese rules you should complain to the Air Transport Users Council - www.auc.org.uk.

March 2006 the European Commission published a list o airlines considered to be unsaand which are thereore not permitted to fy passengers or Cargo in the EU or operate

within the European airspace. This list is updated every three months and can be vieweclicking on the website or the European Commission http://ec.europa.eu/transport/air-

list_en.htm. Alternatively, should you wish to be sent a copy o the list, please contact usby telephone or in writing.

13. TRAVEL INSURANCE You agree to our requirement: at the time o booking your

you either accept our travel insurance or you or your travel agent make immediate alterarrangements with cover at least t o our own policy.

14. SWIMMING POOLS AND OTH ER FACILITIES Where a swimming pool or othe

acility is reerred to as being available or use, such availability is at the hoteliers discretiois understood to be conditional upon temporary or unavoidable closure necessitated by

hotels essential maintenance programme, accident, damage or malunction o equipmenin the case o swimming pools: compliance with any water conservation regulations imp

times o drought, damage or malunction o the mains water supply. The above are undto be a result o orce majeure and not to refect on our ailure to deliver an advertised

15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably be

us, you may i you wish reer the matter to arbitration under a special scheme, which, thdevised by arrangement with ABTA is administered quite independently by CEDR part o

Chartered Institute o Arbitrators (details on request). This is a simple method o arbitraton documents alone with restricted cost liability to the customer. The rules o the schem

provide that the application or arbitration must be made within twelve months o the dareturn rom the holiday but in special circumstances it may still be oered outside o this

The scheme does not apply to claims over 5,000 per person or 25,000 per bookingto claims mainly or solely in respect o injury or illness or their consequences. Alternativ

AITOs Independent Dispute Settlement Service may be called upon by either side to bmatter to a speedy and amicable solution.

16. PASSPORT/VISAIt is the responsibility o all customers to ensure they have a validpassport, and any required visa. In addition, you must consult your GP or advice regardrecommended medication and anti-malarial drugs beore you book.

17. HOLIDAY PARTICIPATION Should anyone be reused admission to the fight or to

destination country by the airline or government authority due to the correct documentnot being in order then we are powerless to assist and cannot be held responsible. Any

passengers considered being unacceptably under the infuence o alcohol or drugs may bdenied boarding to the aircrat or entry into the country. In these circumstances we shal

consider the customer as having given notice o cancellation and be under no liability orcosts or charges incurred as a result o our doing so.


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Serenity Holidays Ltd, Registered in the U.K number 01744872Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN

Thanks to: Photography: Jon Banfeld Photography, The Gambia Experience Team, Chris Packham | Design: Serenity Design Studio | Print: Hawthornes.Copyright 2011 Serenity Holidays. All rights reserved.

We are an independent company where emphasis is very much on quality and service.

We oer specialist holidays to other destinations and all provide excellent value and choice.

1135

Travel Agents Stamp

Reservations0845 330 4567 (+44 1489 866 939)

Administration0845 330 2044 (+44 1489 866 901)

[email protected]

The Gamba Resort Ofcec/o Senegambia Hotel, The Gambia

Reservations0845 338 8700 (+44 1489 866 947)

Administration0845 330 2083(+44 1489 866 978)

[email protected]

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