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    HOTEL OPTIONS

    Since we began travelling to The Gambia in 1987

    the standard and choice o accommodation in the

    country has improved dramatically.

    We believe we work with the best properties The Gambia has to oerand our brochure and website eature a wide range o properties to suit all

    travellers, rom luxurious boutique hotels, all-inclusive resorts, relaxing spas

    right through to simple, Arican-style hotels and unique river lodges.

    Over the past 25 years weve learnt just how important it is to match the

    right hotel to each individual it can make the dierence between a good

    holiday and an unorgettable experience; to help you, the hotel descriptions

    on the ollowing pages have been written by members o our team who

    have visited the hotels and know them well. They accurately list the acilities

    o the properties, their locations and the ambience you can expect to help

    you narrow down your choice o holiday; i you are nding it dicult to

    choose, why not give our knowledgeable sta a call or even visit two ormore properties!

    Our hotel collectionsChoosing the right hotel for your holidayThe Luxury Collection

    The best The Gambia has to oer in the main resort areas. Each property

    has its own individual appeal so its important to read the property

    descriptions or speak to one o our experienced sta i you are looking or a

    particular style, location or specic acilities. Coco Ocean is visually stunning

    with service and cuisine levels to match, Ngala Lodge is a small boutique-

    style hotel with very personal service and excellent customer reviews, whilst

    the larger but tranquil Kairaba Hotel is a well-established avourite right in the

    heart o Kololi and all are located directly on or overlooking the beach.

    The Unique Collection

    An exciting collection o lodges which oer an excellent introduction to

    the real Arica. Whilst sharing many o the characteristics o the Luxury

    Collection, they oer a more inormal, laid-back atmosphere. Individually

    styled with many artistic fourishes, each property manages to convey a

    sense o relaxed indulgence with riendly service and reshly prepared

    cuisine. Located away rom the main tourist areas, memorable settings,

    such as the Makasutu Forest surrounding

    Mandina Lodges or the banks o the River

    Gambia or Sitanunku Lodge, provide a

    stunning Arican backdrop or a truly unique

    holiday experience.

    Something special

    We are delighted to be oering the opportunity to view the chimpanzees in

    the River Gambia National Park once again, or short stays in tented lodges

    upriver including boat trips to visit the chimps in their natural habitat. Or why

    not consider a relaxing cruise up the majestic River Gambia on the mega-

    yacht Pegasus, with optional excursions along the way? Further inormationcan be ound on pages 34-35 and 53.

    All-inclusive & lively hotels

    Some o The Gambias larger hotels are ideal i youre looking or a

    more active or hotel-based holiday, a lively atmosphere and evening

    entertainment. The popular Kombo Beach and Ocean Bay hotels are both

    situated directly on a sandy beach and have a good choice o activities or

    couples, groups and amilies. Several hotels now have all-inclusive options,

    such as the 4 Sheraton Gambia, 4 Laico Atlantic Beach and

    2 Palma Rima hotels.

    Small & ull o character

    Some o our hotels oer a quieter, more relaxed atmosphere and the

    chance to immerse yoursel in the local community or wildlie. The stunning

    Mandina Lodges in the Makasutu Forest contrast perectly with the coastal

    hotels on a twin centre holiday; Hibiscus House is a welcoming hotel within

    a thriving local community, and Cape Point and Arican Village are Gambian-

    run hotels with a relaxed and riendly atmosphere.

    Exclusive

    Hotels or room types identied as Exclusive indicate that, at the time o

    going to press, are not on sale through any other UK tour operator.

    You will also nd many photographs, video clips and more inormation and

    reviews online to help you select your ideal holiday at Gambia.co.uk/Hotels

    16 For more advice or to book call the experts on 0845 330 4567

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    ALL-INCLUSIVE

    All-inclusive& dining packagesAll-inclusive holidaysAll-inclusive holidays are becoming increasingly popular in The Gambia as well as Senegal, and are available this year in a wider range o properties to suit a

    budgets. Although the Gambian hotels, unlike in Senegal, dont oer a 24 hour all-inclusive service, with the majority o your ood, drink and activities includ

    in the price, these holidays still oer you an excellent value or money option. Please note, all-inclusive packages do not include excursions but or details o

    what is included see the individual hotel pages.

    For more inormation visit Gambia.co.uk/Allinclusive orSenegal.co.uk/Allinclusive

    Dining packagesSeveral Gambian properties now oer dining packages to appeal to those

    looking to budget or their holidays. However, all the hotels eatured can

    also be booked on either a more traditional hal board basis, or on bed and

    breakast or those wanting to sample some o the excellent restaurants

    available in The Gambia. Credits are sometimes available i you wish to eat

    in the hotels la carte restaurants or those booked on hal board, allowing

    additional dining fexibility.

    Sheraton Gambia Hotel

    See Gambia pages 36-37

    This property oers quality

    accommodation with stunning

    views on an unspoilt stretch o

    beach in Bruut.

    Palma Rima Hotel

    See Gambia pages 51

    An excellent value, lively all-inclu

    option with spacious, bungalow

    accommodation ideal or amilies

    Laico Atlantic Beach Hotel

    See Gambia pages 44-45

    Ideal or a hotel based holiday, this

    hotel is set directly on a wide stretch

    o sandy beach and oers extensive

    acilities.

    Royal Decameron

    See Senegal pages 64-65

    An elegant property nestled

    between a white sandy beach an

    the lagoon o La Somone just 20

    minutes rom the resort o Saly.

    The Kairaba Beach Hote

    See Gambia pages 24-25

    Choose rom either Full Board

    Plus or the popular Wine & Dine

    package enabling you to enjoy di

    in the 3 hotel restaurants with so

    bottles o wine included.

    Ocean Bay Hotel

    See Gambia pages 40-41

    An all-inclusive light option oers

    unlimited sot and hot drinks duri

    the day and a limited number o

    alcoholic drinks available with me

    Kombo Beach Hotel

    See Gambia pages 38-39

    A lively hotel oering a dine-

    around package allowing the

    fexibility o dining both in the hotel

    and sampling restaurants in the

    surrounding area and beyond.

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    Along-established favourite, it is hard to choose oneparticular feature of The Kairaba to explain its appeal andmore of our guests return to this hotel than any other. For

    some it is the position beside Kololi beach, for others its the

    tranquillity of the spacious grounds, or the close proximity to

    the many restaurants and bars of Kololi.

    The Kairabas bedrooms are situated in two-storey buildings within the

    extensive bougainvillea-filled gardens; from your balcony or terrace you can

    enjoy the gentle sea breeze and views across the attractive lawns. This hotel

    is all about peace and relaxation, which is only interrupted by the vervetmonkeys and birdlife visiting from the neighbouring forest. There are no pool

    games or loud music during the day, although there is the occasional local band

    or entertainment in the evening. The hotels excellent conference facilities

    make it popular for government or evening functions and ideal for groups.

    Unlike some holiday companies, we base our holidays on the Deluxe

    rooms; these are situated in the gardens and are superior in size, quality

    and location, although a limited number of standard rooms are available

    at a discount. As this hotel is very popular and is often fully booked, we

    recommend booking early to secure your preferred room type.

    When it comes to dining, you have everything from la carte to a lively,

    outside bistro. Breakfast is served in the elevated Kingfisher restaurant, allowing

    you to start your day feasting on views over the gardens. Dining options are

    Half Board, Full Board Plus or our popular Wine & Dine package, availablein winter, offering two dinners in the Shikra la carte restaurant (exclusions

    apply), two dinners in Casa Fernandos, three buffet dinners, each including a

    bottle of wine*, a fruit basket in your room* and a bottle of wine on arrival*

    (*per room). For those wanting to sample life outside the hotel, there is a wide

    variety of restaurants on your doorstep in Kololi.

    HOTEL FACILITIES

    Feature pool with sun terraces

    Landscaped gardens

    2 bars

    Massage/beauty salon (payable locally)

    Small gym, nurse

    Gift shop, ice-cream parlour/coffee shop

    Wi-Fi in lobby

    Conference facilities

    160 rooms

    ACTIVITIES

    Croquet lawn

    Table tennis

    Giant chess

    Management cocktail party (winter only)

    Some evening entertainment

    Limited daytime activitiesAfternoon tea & coffee on terrace

    CUISINE

    Kingfisher restaurant (breakfast buffet)

    Malimbe poolside snack bar for lunches and

    half board buffet (winter only)

    Shikra la carte restaurant (winter only)

    Casa Fernandos bistro

    (used for half board salads and grills in summer)

    Half board guests receive a credit at the hotels

    restaurants

    ROOM FACILITIES

    Deluxe room

    Twin beds, bath with shower over

    Air-conditioning

    Hairdryer

    Safety deposit box

    Minibar, stocked on request

    Telephone, television

    Tea and coffee-making facilities

    2 pin sockets

    ROOM CHOICE

    Superior deluxe rooms are twin rooms located

    on the first floor, corner position with large

    picture windows on both sides 9

    Premium suites situated on the ground floor have

    a living room and separate double bedroom 9

    Standard rooms are twin, smaller, and not in the

    gardens, but are available at a reduction -10

    SUPPLEMENTS & REDUCTIONS

    Half board/Full board plus 15/29

    Wine & Dine 165 per week

    Air-conditioning included

    Single room 20

    3rd person sharing -15

    Child sharing (2-15 years) -18

    All supplements and room upgrades are per

    person per night based on twin occupancy

    More Online Gambia.co.uk/Kairaba

    FULL BOARD PLUSOur Full Board Plus upgrade now offers better value for money and is

    available throughout the year. The package includes lunch chosen from the

    la carte menu by the poolside, dinner buffet in the main restaurant and 2

    drinks with each meal per person (beer, wine by the glass or soft drinks). A

    15% discount on massage and other treatments is also included.

    Alternatively, our popular Wine & Dine package is available.

    Te Kairaba Beach HotelKololi

    Beachfront Relaxing

    For more advice or to book call the experts on 0845 330 4567

    The comfort of the rooms and beauty ofthe grounds is only exceeded by the friendlinessof the staff.

    Mrs Silver, Surrey

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    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    No. of

    Nights

    951 922 878 869 1377 1414 1029 1018 1055 1105 1024 993 1088 1088 895

    1168 1155 1086 1398 1745 1642 1268 1259 1343 1343 1255 1229 1385 1385 1108

    1292 1277 1198 1697 1956 1735 1432 1420 1439 1457 1412 1381 1498 1434 1166

    7

    10

    14

    Prices are in s per person on Bed & Breakfast in a Deluxe room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.

    For 11 night holidays from Gatwick or Manchester, add the extra night cost to the 10 night price and add the applicable flight supplement.

    Extra nights (per person per night) 1 Nov 10 Dec 50, 11 Dec 31 Dec 78, 1 Jan 30 Apr 59

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informat

    WINTER 2012-13 PRICES on Bed & Breakfast

    Contact your Local ravel Agent or book at Gambia.co.uk

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    Sheraton Gambia HotelBrufut

    Beachfront Spa All-inclusive

    More Online Gambia.co.uk/Sheraton

    SUPPLEMENTS & REDUCTIONS

    Half board/Bed & breakfast na/-28

    Air-conditioning included

    Single room from 25

    3rd person sharing na

    Child sharing on all-inclusive (2-15 years) -25

    All supplements and room upgrades are per

    person per night based on twin occupancy

    ROOM CHOICE

    Beach baobab close to the beach, either

    ground or upper floor rooms, terrace or

    balcony 14

    Sunset palm larger rooms with lounge area,

    can be either ground or upper floor 18

    Beach palm larger rooms with lounge area

    directly facing the beach, either ground or

    upper floor 23

    CUISINE

    Crematata buffet restaurant with outdoor terrace

    ( la carte served in the summer)

    Balafon al fresco lunch buffet and la carte

    (winter only)

    Buffet dinner and la carte menu may be servedin either restaurant

    ROOM FACILITIES

    Twins and doubles

    Air-conditioning

    Safety deposit boxes

    Satellite television

    Internet (payable locally)

    Hairdryer

    Telephone

    HOTEL FACILITIES

    Large swimming pool

    Separate childrens pool

    Unspoilt, sandy beach

    Fitness/spa facilities with small pool

    Treetop lobby bar

    Pool bar

    Taxi shuttle twice daily (one way)

    World class conference facilities

    194 rooms

    ACTIVITIES

    Table tennis

    Volleyball, water polo

    Billiards, darts

    Step and water aerobics

    Evening entertainment

    (3 times a week, winter only)

    This beachfront property is now extremely popular as anall-inclusive hotel. Its fantastic location beside the oceanensures stunning views from both the rooms and public areas.

    The atmosphere is lively in winter, although quiet corners

    can be found, and the small spa with its separate pool offers a

    tranquil alternative.

    The hotel is built into the hillside, nestled between giant baobab trees, and the

    rooms are of a contemporary style, most enjoying sea views from their ocean-

    facing balcony or terrace. Standard baobab rooms are fairly compact and

    located in the Baobab wing closest to reception on the cliff top; there is also avariety of upgrade options such as the superbly located Beach rooms.

    Dining is buffet style and may be in the elevated Crematata buffet restaurant

    (not air-conditioned) where breakfast is also served, or at the poolside. An

    la carte menu is available with a discount for all-inclusive guests.

    Located near the village of Brufut on a stunning stretch of beach, the setting

    of the hotel is more secluded than some other properties, making it ideal

    for a hotel-based holiday. But with a number of activities on offer including

    a fitness room, beach volleyball and billiards, there is plenty to do along

    with simply relaxing! The spa offers a good choice of treatments and we

    particularly recommend a massage overlooking the beach in an outdoor

    treatment cabana. The lively resort of Kololi is just 8 kilometres away and the

    hotel works with tourist taxis to transport you there twice daily.

    Since the popular introduction of the all-inclusive option the hotel caters

    largely for tourists. Whilst it still offers extensive conference facilities and hosts

    private and government functions, this property cannot yet be compared

    to some Sheraton hotels in other destinations and, based on customer

    feedback, we believe our 4 grade rating to be more accurate.

    ALL-INCLUSIVE PACKAGE (not 24 hours)Buffet breakfast, lunch and dinner Local spirits, local beer and house wine, water,

    soft and hot drinks (excludes premium brands, fruit juices, full bottles and minibar)

    9am-11pm Ice-cream and cakes 4pm-6pm 10% discount on spa treatments

    Use of fitness room and steam room/sauna 9am-9pm

    NB Excursions are not included and timings are subject to change

    For more advice or to book call the experts on 0845 330 4567

    A very relaxing holiday in this attractive hotel withextensive grounds fronting the beach. Bedrooms aresuperb with panoramic views across the grounds tothe beach and ocean, and what friendly staff.We would return again!

    Irene & Jeff Knott, Hampshire

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    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    7

    10/11

    14

    1143 1115 1094 1079 1520 1562 1159 1145 1161 1230 1148 1119 1248 1248 1094

    1414 1398 1372 1534 1928 1790 1447 1428 1515 1515 1420 1393 1551 1551 1366

    1672 1647 1628 1956 2251 2016 1695 1664 1697 1713 1675 1656 1799 1724 1618

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informatPrices are in s per person on All-in clusive in a Standard baobab room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.For all flight supplements, see page 80. Extra nights (per person per night) 1 Nov 10 Dec 79, 11 Dec 31 Dec 98, 1 Jan 30 Apr 81

    WINTER 2012-13 PRICES on All-inclusive

    Contact your Local ravel Agent or book at Gambia.co.uk

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    SUPPLEMENTS & REDUCTIONS

    Half board 13

    Dine-around package 99 per week

    Air-conditioning included

    Single room 16

    3rd person sharing -5

    Child sharing (2-15 years) -20

    All supplements and room upgrades are per

    person per night based on twin occupancy

    ROOM CHOICE

    Superior rooms are on the 1st & 2nd floors 6

    Premium rooms are larger ground floor rooms

    with a spacious patio 9

    Studios are open plan and ground floor with

    kitchen area, double bed and 2 sofa beds 11

    Suites on the 1st & 2nd floors all have double

    beds with a separate lounge area 12

    All upgraded rooms are furnished to a higher

    standard with tea/coffee-making facilities,

    hairdryers and free safes

    ROOM FACILITIES

    Majority double beds, limited twin beds

    available on request (cannot be guaranteed)

    Air-conditioning

    Safe facilities (payable locally)

    Television

    Mini fridge

    Hairdryers on request

    2 and/or UK 3 pin sockets

    HOTEL FACILITIES

    Long sandy beach

    Pool and sun terraces

    Hotel shops and clinic

    TV area in reception

    Wi-Fi and internet access (payable locally)

    Massage and beauty salon (payable locally)

    2 bars, childrens play area

    258 rooms

    ACTIVITIES

    Daytime activities and evening entertainment

    Table tennis

    Tennis courts and coach (payable locally)

    Ptanque/boules

    Volleyball

    Small outdoor gym

    Bird guide and golf pro (payable locally)

    CUISINE

    Kudula themed buffets every evening

    The Brasserie great food and ocean views.

    Table dhte and la carte menus

    Geckos pool/beachside snack bar

    Dine-around package a mixture of hotel

    buffets and outside restaurant dinners

    Half board guests receive a credit at

    The Brasserie restaurant More Online Gambia.co.uk/Kombo

    Situated on a great sandy beach, this is a well-established,lively hotel with a full time entertainment team and plentyof activities throughout the day and evening to keep you

    occupied. However, with the beach just a few steps away and

    spacious gardens, there is plenty of space to lay back and relax.

    Whatever your interest you should find something to suit at the Kombo

    Beach during the day you can join in with pool games or aerobics,

    take tennis lessons or wander around the tropical gardens doing a little

    birdwatching. If all that sounds too much like hard work, why not pamper

    yourself with a massage or treatment at the beauty salon? And after a busyday, what better way to unwind than with a drink at the hotels beachside

    wine bar, which is one of the best places to watch the sun set whilst enjoying

    a Julbrew, The Gambias locally produced beer.

    The spacious standard rooms are fairly basic and set within 3-storey buildings

    amongst the gardens with private terraces or balconies, where you can sit

    and listen to the ocean. There are plenty of room upgrade options with

    superior quality furnishings, a free safe as well as tea and coffee-making

    facilities. Ground floor studios face the tennis courts, are open-plan offering

    kitchen facilities and are ideal for families.

    The hotel boasts 2 bars and 2 restaurants, plus a snack bar serving a wide

    range of dishes including pizzas and drinks throughout the day and evening.

    A dine-around package is also available for those who prefer a little more

    variety. In the evening at the Kombo Beach there is usually entertainmentbeside the pool with live local bands, themed dinners or dancing.

    The popular resort of Kotu offers a couple of other hotels, a few restaurants,

    a craft market, beach bars and a taxi rank just outside the hotel, so its easy

    to get out and about. This is a good fun hotel, popular with families, couples

    and groups and has a high number of repeat guests.

    DINE-AROUND PACKAGEThis alternative half board package allows guests to budget for evening

    meals whilst providing a level of dining flexibility, within Kotu and beyond.

    A weeks package includes 4 buffet dinners in Kombo Beachs main

    Kudula restaurant, plus a further three meals in a choice of selected local

    restaurants, most of which are in different resorts a short taxi ride away for

    those wanting to explore a little further afield (transportation not included).

    Kombo Beach HotelKotu

    Beachfront Lively Families Groups

    For more advice or to book call the experts on 0845 330 4567

    We are proud to have once again been awardeda Travelife Gold Award for our commitment tosustainable tourism - for the 3rd time! Our GreenTeam is focused on water and energy-saving measuresand supporting local communities into the future.

    Marc van Maldegem, General Manager

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    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    7

    10/11

    14

    718 699 688 675 1098 1130 765 754 775 840 758 729 844 844 693

    850 822 797 958 1339 1228 890 882 947 947 881 852 991 991 804

    884 868 839 1183 1444 1256 945 933 954 962 930 898 1035 997 830

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informatPrices are in s per person on Bed & Breakfast in a Standard room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.For all flight supplements, see page 80. Extra nights (per person per night) 1 Nov 10 Dec 24, 11 Dec 31 Dec 45, 1 Jan 30 Apr 28

    WINTER 2012-13 PRICES on Bed & Breakfast

    Contact your Local ravel Agent or book at Gambia.co.uk

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    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    7

    10/11

    14

    760 745 734 718 1189 1240 805 794 817 878 806 783 891 891 748

    888 864 852 1046 1430 1314 956 943 1010 1010 952 926 1054 1054 882

    943 928 909 1320 1623 1382 1013 992 1039 1061 1034 998 1115 1063 927

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informatPrices are in s per person on Bed & Breakfast in a Deluxe room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.For all flight supplements, see page 80. Extra nights (per person per night) 1 Nov 10 Dec 29, 11 Dec 31 Dec 59, 1 Jan 30 Apr 34

    WINTER 2012-13 PRICES on Bed & Breakfast

    Ocean ClipperDeluxe room

    Contact your Local ravel Agent or book at Gambia.co.uk

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    ACTIVITIES

    Varied entertainment programme (winter only)

    Table tennis, crazy golf, croquet

    Squash and tennis court

    (local charge for BB & HB guests)

    Basketball and volleyball

    Pool and snooker(local charge)

    Childrens activity programme

    (winter only, subject to minimum numbers)

    CUISINE

    Bantaba restaurant serving buffet breakfast and

    dinner(may be table dhte in summer)

    Dunda la carte restaurant (small half board/

    all-inclusive credit provided)

    Riverside restaurant serving poolside snacks and

    a table dhote menu. Buffet lunch for all-inclusive

    guests may be served here.

    ROOM CHOICE

    Pool/sea view rooms 5

    Suites have a separate living room and

    double bedroom 19

    ROOM FACILITIES

    Twin or double beds

    Air-conditioning

    Minibar, safe

    Direct dial telephone

    Television, hairdryer

    Complimentary toiletries

    Interconnecting rooms

    UK 3 pin sockets

    HOTEL FACILITIES

    Large sandy beach

    Pool and 2 Jacuzzis, childrens pool

    2 bars, hotel shop, hairdresser

    Massage centre

    Hotel gym, disco

    Wi-Fi in reception

    Internet caf

    204 rooms

    If its a hotel-based holiday you prefer, the Laico AtlanticBeach could be for you. With its enviable beach location,lively activity programme and friendly atmosphere, it is ideally

    suited for a half board or all-inclusive holiday.

    Set directly on a beautiful stretch of sandy beach, one of the biggest in

    The Gambia, this hotel is located close to the administrative capital, Banjul,

    away from the majority of tourist hotels.

    Public areas are spacious and comfortable and both garden and sea view

    rooms are of a good standard with new soft furnishings in 2011; with the

    option of interconnecting rooms, its an ideal choice for families too.Away from the beach, guests can choose to simply relax by the large pool or

    take advantage of the wide range of daytime activities during winter. Squash

    and tennis courts are available for the more active, and there is a small

    beauty salon offering treatments at a discount for all-inclusive guests.

    2 Jacuzzis provide the perfect place to unwind after a day in the sun and the

    bird garden, home to many different species, is popular with all guests.

    Due to the growing popularity of the all-inclusive package introduced

    last winter, our prices are now based on all-inclusive. However bed and

    breakfast or half board options are still available for a reduction as there is

    plenty of choice for dining, with 3 restaurants offering traditional buffet dishes,

    hot and cold snacks and la carte cuisine. Evening entertainment is provided

    daily in winter so youll probably be happy to relax at the hotel, however if

    you feel like exploring further afield, a good choice of bars and restaurantscan be found in Kololi, approximately 20 kilometres away.

    This well-established hotel will appeal to couples and families and is also

    well set up for groups with meeting rooms available. It attracts many repeat

    customers and is growing in popularity as an all-inclusive property.

    More Online Gambia.co.uk/Atlantic

    ALL-INCLUSIVE PACKAGE (not 24 hours, winter only) Buffet breakfast, lunch and dinner

    Local spirits and beer, house wines and soft drinks 8am-11pm

    (excludes premium brands and minibar/room service)

    Complimentary ice-cream selection

    Games and sports facilities e.g. tennis, squash

    20% discount on massages and hairdressing services

    Laico Atlantic Beach HotelBanjul

    Beachfront All-inclusive Families

    SUPPLEMENTS & REDUCTIONS

    Half board -14

    Bed & breakfast -25

    Air-conditioning included

    Single room from 10

    3rd person sharing -4

    Child sharing on all-inclusive (2-15 years) -20

    All supplements and room upgrades are per

    person per night based on twin occupancy

    For more advice or to book call the experts on 0845 330 4567

    This hotel really does cater for everyone, withits comfortable rooms, consistently good food anda beach to die for. The staff were always helpful,serving drinks with a smile and keeping the hotelspotlesswith a smile!

    Nina Barlow, Administrator

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    WINTER 2012-13 PRICES on All-inclusive

    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    953 934 919 907 1294 1327 984 972 995 1066 980 956 1057 1057 930

    1164 1143 1125 1291 1578 1470 1191 1184 1267 1267 1188 1163 1286 1286 1143

    1328 1309 1290 1572 1785 1614 1376 1362 1378 1392 1360 1348 1469 1425 1297

    7

    10/11

    14

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informatPrices are in s per person on All-in clusive in a Standard room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.For all flight supplements, see page 80. Extra nights (per person per night) 1 Nov 10 Dec 57, 11 Dec 31 Dec 68, 1 Jan 30 Apr 59

    Contact your Local ravel Agent or book at Gambia.co.uk

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    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    7

    10/11

    14

    794 775 768 749 988 1017 801 790 812 876 792 771 876 876 765

    938 916 907 1012 1199 1150 938 929 978 978 931 908 1064 1064 898

    999 985 976 1170 1346 1192 1010 997 1019 1035 1004 983 1127 1089 974

    Prices are in s per person on All-in clusive in a Bungalow room from Gatwick on a Tuesday and include 65 APD, 20 ADF and 35 of other known taxes and charges.

    For all flight supplements, see page 80. Extra nights (per person per night) 1 Nov 10 Dec 32, 11 Dec 31 Dec 39, 1 Jan 30 Apr 34

    FLIGHT CHOICE

    Twice weekly flights from Gatwick and

    Manchester. Weekly flight from Birmingham

    All flights are direct to The Gambia

    In-flight meals, 20kgs luggage allowance and

    transfers are included in brochure priced hol

    Upgrade to Premium Class or legroom seats

    See pages 80 & 81 for further flight informat

    Abright and colourful hotel, Palma Rima offers good valuefor money for those who are looking for a fun holiday,with entertainment and activities on offer throughout the day

    and evening, and is ideally suited as a budget all-inclusive holiday.

    The focal point of the hotel is undoubtedly the huge swimming pool and

    sun terrace: in between refreshing dips in the pool, guests are never short

    of things to do with many daytime activities. If you want to feel the sand

    between your toes, the beach is a short walk away, past a few bars and

    restaurants including Luigis ice-cream parlour, where there are loungers

    and sun shades for use with a small charge. A sociable feel continues into

    the evenings, and guests are regularly entertained by local bands. The hotel

    has an informal atmosphere and also has its own nightclub and bar. Located

    midway between the tourist areas of Kotu and Kololi, you are only a short

    taxi ride away from other restaurants and bars if you fancy a change of scene.

    We offer spacious, simple rooms located in bungalows and air-conditioning

    is available for a supplement. These are dotted throughout the gardens,

    rather than in the main building where rooms are smaller and available at a

    reduction. Each bungalow room has patio windows opening out onto a small

    terrace. These rooms sleep up to 4 people and, together with the childrens

    pool and lively atmosphere, provide an ideal option for families.

    More Online Gambia.co.uk/PalmaRima

    WINTER 2012-13 PRICES on All-inclusive

    Palma Rima HotelSouth Kotu

    Families All-inclusive Lively

    HOTEL FACILITIES

    Large pool with childrens pool

    Pool bar and separate all-inclusive bar

    Giant chess

    Local entertainment, nightclub, shop

    Safety deposit box in reception (payable locally)

    Table tennis, tennis

    (payable locally, free for all-inclusive guests)

    152 rooms

    ROOM FACILITIES

    Twin beds, UK 3 pin sockets

    Air-conditioning, fans, fridges

    (payable locally, on request)

    ROOM CHOICE

    Pool rooms in the main building are smaller

    with a balcony or terrace. -1

    No air-conditioning, fans available (payable locally)

    CUISINE

    Basic buffet breakfast, lunch and dinner

    Table dhte dinners with a mixture of

    buffet and waiter service

    Sunshine poolside snack bar

    SUPPLEMENTS & REDUCTIONS

    Half board -10

    Bed & breakfast -15

    Air-conditioning in bungalows payable locally

    Single room 9

    Smaller single pool room nil

    3rd/4th person sharing -3

    Child sharing (2-15 years) -4

    All supplements and room upgrades are per

    person per night based on twin occupancy

    ALL-INCLUSIVE PACKAGE (not 24 hours, winter only) Buffet breakfast, lunch and dinner

    Snacks and hot drinks from restaurant (limited hours)

    Local spirits (gin, vodka, rum & tequila), local beer and house wine,

    mineral water and soft drinks 11am-11pm

    Free activities: tennis, table tennis, giant chess, water polo/aerobics

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    SUPPLEMENTS & REDUCTIONS

    All-inclusive included

    Single room rom 15

    3rd person sharing -11

    Child sharing (2-11 years) -30

    All supplements and room upgrades are per

    person per night based on twin occupancy

    ROOM CHOICE

    Ocean view with a partial sea view 15

    Ocean ront larger beachront room 29

    Family rooms are also available on request

    CUISINE

    La Plage restaurant buet breakast, lunch,

    tea and dinner

    Restaurant Atlantis la carte restaurant

    Beach bar La Plage

    ROOM FACILITIES

    Air-conditioning

    Telephone

    Satellite television

    Bathroom with shower

    Hairdryer

    Saety deposit box

    HOTEL FACILITIES

    Large swimming pool with childrens pool

    Private beach

    3 bars, discotheque

    Beauty salon (payable locally)

    Git shop

    Laundry service

    142 rooms

    ACTIVITIES

    Entertainment team day and night

    Nightly live music and evening entertainment

    Scuba lessons, aqua aerobics and water polo

    Tennis, beach volleyball

    Ptanque, table tennis, watersports

    This elegant all-inclusive hotel has undergone a totalrefurbishment in the last few years and enjoys a fantasticlocation nestled between a white sandy beach and the

    lagoon of La Somone, with the busier resort of Saly only

    a 20-minute drive away.

    Decameron Hotels & Resorts is renowned or providing unique, high

    quality holiday experiences and this hotel in Senegal is no dierent, suiting

    holidaymakers o all ages. The spacious comortable, bungalow-style rooms

    are decorated in a colourul blend o modern and Arican dcor and are

    scattered amongst the pretty gardens, all with a private terrace and attractiveview; some o the beach ront rooms open directly on to the sandy beach

    or a blissul panorama as soon as you wake up.

    Your all-inclusive package oers good variety with dining o a high standard

    in the 2 restaurants. The restaurants and bars, as well as the swimming pool

    and sunbathing terraces, all have commanding views over the beach and

    lagoon, with tables arranged both inside and outside to enjoy al resco dining

    during the balmy evenings.

    This hotel has everything you need or a holiday as active or as relaxed

    as you like, as many activities are also included in your package, such as a

    scuba diving trial in the swimming pool, a range o non-motorised

    watersports rom the beach, tennis, volleyball and even the weekly

    managers cocktail party.

    For something dierent, the lagoon next door is home to some 150 species

    o birds, with pelicans and famingos being the most prominent. The sight

    o these beautiul birds will appeal to everyone, whether youre a keen

    twitcher or not!

    Transer time rom Dakar to La Somone: 21/4 hrs

    ALL-INCLUSIVE PACKAGEAllmealsandsnacks

    Unlimitedlocalalcoholicandnon-alcoholicbeverages

    Wineservedwithlunchanddinner

    Non-motorisedwatersports:windsurf,kayaks,etc.

    Dailyactivitiesprogramme(aerobics,soccer,volleyball,etc)

    Nightlyentertainmentfeaturinglocalandstaffshows

    More Online Senegal.co.uk/Decameron

    Royal Decameron Baobab ResortLa Somone

    Beachfront Lively Birdwatching

    Exclusive

    For more advice or to book call the experts on 0845 338 8700

    The Royal Decameron Baobab Resort has to haveone of the best locations in Senegal - no matterwhich way you look, there is a fantastic view!

    Alison Collins, Product Manager

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    No. of

    Nights

    1-Nov

    15-Nov

    18-Dec

    24-Dec

    4-Mar

    25-Mar

    26-Nov

    10-Dec

    15-Feb

    21-Feb

    1-Jan

    10-Jan

    4-Apr

    11-Apr

    16-Nov

    25-Nov

    28-Jan

    14-Feb

    25-Dec

    31-Dec

    26-Mar

    3-Apr

    11-Dec

    17-Dec

    22-Feb

    3-Mar

    11-Jan

    27-Jan

    12-Apr

    30-Apr

    7

    9

    14

    WINTER 2012-13 PRICES on All-inclusive

    1288 1279 1260 1286 1593 1719 1378 1338 1329 1376 1328 1315 1399 1331 1282

    1412 1399 1386 1419 1795 1843 1506 1459 1453 1498 1457 1446 1518 1448 1399

    1695 1686 1659 1934 2228 2155 1807 1774 1766 1809 1769 1748 1814 1737 1688

    FLIGHT CHOICE

    Wednesday and Friday scheduled fights rom

    Heathrow, Manchester, Bristol, Newcastle,

    Birmingham to Dakar via Brussels

    In-fight meals, 46kgs luggage allowance and

    transers to and rom Dakar are included in t

    brochure price

    See pages 80 & 81 or urther fight inormatPrices are in s per person on All-in clusive in a Standard room rom Heathrow on a Wednesday and include 65 APD and 140 o other known taxes a nd charges.

    For 12 nights, add the extra night costs to the 9 night price and add the Friday fight supplement.

    Extra nights (per person per night) 1 Nov 17 Dec 65, 18 Dec 31 Dec 85, 1 Jan 30 Apr 70

    Contact your Local Travel Agent or book at Senegal.co.uk

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    INFORMAION

    A-ZWhat is includedThere are no hidden extras to add to ourbrochure prices, which include a luggageallowance, all taxes, transers and meals onoutbound and inbound fights. The brochured

    holiday price includes:

    Return fight between the UK and Banjul/

    Dakar with in-fight catering o a hot meal

    Luggage allowance of: economy flights

    to Banjul 20kgs (30kg i you purchase our

    Gold Package), Premium Class 30kgs.

    The luggage allowance on fights into Dakar

    with Brussels Airlines is a very generous

    46kgs (2 pieces o 23kg), Business Class

    64kgs (2 pieces o 32kg)

    Transportation between the airport and your

    accommodation

    Accommodation based on 2 sharing and

    meal basis is as detailed on your booking

    conrmation invoice

    The services of our resort staff and localoce please note that our representatives

    do not visit any o our Unique Collection

    properties or Hibiscus House in The

    Gambia or hotels in the Sine Saloum Delta,

    Senegal (except Royal Lodge) where

    a 24 hour contact number is provided

    Welcome meeting (excluding above hotels)

    Airport departure taxes from both the UK

    and The Gambia/Senegal

    CAA ATOL protection contribution

    UK Air Passenger Duty (APD) 65

    (Premium Class/Business Class 130)

    5 Gambian Government tourism tax

    (or Banjul fights)

    Banjul Airport Development Fee (ADF) of20

    Welcome drink on arrival in Banjul/Dakar

    A Gambia Guide and/or Senegal Guide for

    package holidays

    Resort map for Gambia holidays

    Christmas and New Year Gala dinners

    In order to help you plan your visit we have compiled a short A-Z o

    useul inormation about our holidays to The Gambia and Senegal.

    You will find a wealth of further information relating to these and other

    subjects on our websites or alternatively call one o our reservations

    team and use their rst-hand knowledge.

    Airport hotels,car parking

    and loungesWe can oer a range o hotels with or without

    parking to suit all budgets located at or near

    the airport o your choice. For your convenience

    we can also arrange business lounges at all o

    our UK airports and the air-conditioned First

    Class Lounge in Banjul Airport on certain days.

    Conveniently located car parks are available at

    all airports, which oer a ree 24 hour transer

    service to and rom the airport terminal. To make

    a booking please visit Gambia.co.uk/Holidayextras

    orSenegal.co.uk/Holidayextras or call Holiday

    Extras on 0871 360 1367.

    Book with condenceThe Gambia Experience and The Senegal

    Experience are trade names o Serenity Holidays

    Limited. Most o the holidays and fights in this

    brochure are ATOL protected by the Civil

    Aviation Authority. Our ATOL number is 1866.

    Please see page 3 or our Fair Trading Charter or

    more inormation.

    We are also members o ABTA and AITO. AITO

    is the Association or independent and specialistholiday companies. Member companies, usually

    owner-managed, strive to create overseas

    holidays with high levels o proessionalism and a

    shared concern or quality and personal service

    as well as sustainable tourism. The Association

    encourages the highest standards in all aspects o

    tour operating. See page 79 or the AITO charter.

    Child and inant discountsTo qualiy or a child discount, children must be

    between 2 and 15 years old on return to the UKi travelling to The Gambia (2 and 11 years old to

    Senegal). They must share a room with 2 adults

    paying brochure price. Inants under 2 years on

    return to the UK are charged a ee o 45 to

    cover administration costs but are not allocated

    a luggage allowance (except Monarch Airlines at

    10kgs) or a seat on the aircrat.

    Tings to know

    before you go

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    INFORMAION

    Check-in

    For all fights to Dakar and Banjul rom Gatwick

    please ensure that you check in at least 2 hours

    prior to the departure time shown on your tickets

    (3 hours rom Banjul) except when travelling in

    Premium Class, which is 90 minutes. For regional

    fights to Banjul check-in is also 90 minutes prior

    to departure time. Our airport representative will

    be at the check-in desk to assist with any queries

    that may arise. I you are collecting a ticket on

    departure, please ensure you allocate sucient

    time to pick up your documents.

    Currency

    The Gambias currency is the Dalasi (45 Dalasi

    to 1 in April 2012). Credit cards may also be

    accepted, although conversion to US dollars is

    now used; please check with individual hotels

    (surcharges will apply). Use o debit cards is

    restricted. The currency in Senegal is the West

    Arican CFA Franc but Euros are also accepted in

    hotels (xed rate o1 = 656 CFA Franc).

    Excess luggageAirlines are very strict about luggage allowance

    and only consider limited requests or an

    increased allowance rom registered charities.

    I you are carrying more than your allocated

    amount you will have to pay an excess luggage

    charge at check-in (approximately 15/kg) and

    we cannot guarantee that the airline will accept

    all your luggage. I you do have a large amount o

    luggage, we can advise on sending it by reight.

    Flight delays

    Occasionally, despite the best eorts o all

    concerned, fights are delayed or reasons

    beyond our control. In the event that such a

    delay occurs, we will always do our best to

    provide a snack or meal when appropriate

    and in the case o an overnight delay, provide

    accommodation, although this may not be your

    holiday accommodation. Should there be an

    extended delay to your homeward fight we will

    endeavour to delay your departure rom your

    holiday accommodation.

    Foreign Oce travel advice

    We are working with the Foreign and

    Commonwealth Oce to do all that we

    can to help British travellers stay sae overseas.

    Their website at Fco.gov.uk/KnowBeforeYouGo

    is packed with essential tips, travel advice and

    up-to-date country specic inormation.

    Gambia Tourism Board57 Kensington Court, London W8 5DG

    Telephone: 0207 376 0093

    Holiday questionnaireTo help us improve our service and ensure

    standards are maintained, we should be

    most grateul i you would take the time to

    complete our questionnaire in resort and

    return it to our resort sta prior to your

    departure. Your feedback will now influence the

    ratings displayed online or each property.

    We will also donate 10 to The GambiaExperience School Development Fund or every

    100 completed questionnaires received.

    LanguageThe ocial language in The Gambia is English

    and in Senegal it is French. In both countries

    tribal languages are also spoken, these include

    Mandinka and Wolo.

    MedicationNo inoculations are compulsory i travelling rom

    EU although you may be required to show a yell

    ever certicate when passing between The Gam

    and Senegal. You should consult your doctor befo

    booking, who will recommend certain medicatio

    especially or malaria prevention. All medicines

    should be carried in hand luggage.

    Passports and visasA ull British 10 year passport is required or en

    into The Gambia or Senegal, valid or at least 3

    months ater you get back to the UK. I you ne

    to apply or a passport, do so at least 12 week

    beore departure. For other nationalities please

    call our oce or details. For long stay holidays

    The Gambia, travellers must have their passpo

    stamped by the Immigration Oce every 28 d

    British passport holders on our transers do no

    require a visa or entry to Senegal.

    Prices and surchargesOur prices are based on the cost o uel as o

    4th May 2012. I the cost o uel does rise, we

    may be orced to introduce a uel surcharge to

    cover the increased costs to us. In the event o

    any other security costs or taxes being levied,

    there may also be an increase in prices printed

    in this brochure, please see section 11 o our

    Fair Trading Charter on page 83 or more deta

    The publication date o this brochure is 11th

    May 2012; prices will be superseded by any

    subsequent editions o this brochure.

    Private transers

    Unortunately we are unable to include private

    transers as standard within any o our holiday

    packages due to a shortage o suitable vehicles

    in The Gambia. However, on request we can

    organise private transers to your accommodat

    in either air-conditioned cars or minibuses or

    per car each way to/rom the airport (maximum

    4). There is a supplement or Unique Collectio

    private transers, however standard transers othese hotels usually operate direct and with sm

    numbers. For prices in Senegal please contact u

    Requests

    I you have any requests or your holiday

    accommodation or fights, please ensure that

    they are requested at the time o booking.

    We shall be pleased to pass on your request

    to the airline or hotel, however we cannot

    guarantee that they will be met.

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    INFORMAIONINFORMAION

    Room check-in and out timesThe standard international practice is to let

    rooms rom midday to midday, however times

    do vary. Check-in times are usually between

    2pm and 3pm, check-out times between 11am

    and 12 noon on the day o departure.

    Senegal Embassy39 Marloes Road, London W8 6LA

    Telephone: 0207 938 4048

    TicketsThese can be expected 2 weeks prior to your

    date o travel together with your accommodation

    voucher, luggage labels and our Gambia

    Guide or Senegal Guide or clients taking

    accommodation, which we hope you nd

    useful. Your actual flight timings will be those

    shown on your tickets; please check them

    careully as soon as you receive them. In addition,

    please check your return fight details with your

    representative or our resort oce.

    Time dierenceNo dierence in time except April October

    when the UK is one hour ahead, due to British

    Summer Time.

    TransersTransers will be in coaches, mini-buses or 4x4

    vehicles and may not be direct to your hotel,

    however please contact us i you would like

    to arrange a private transer or your party.

    Transer times rom the airport to your hotel in

    The Gambia vary rom 25 to over 50 minutes

    depending on the hotel and route taken. For

    more details see pages 12-13. Transer times in

    Senegal can be anything rom 2 hours to

    4 hours. The transer to Senegal rom Banjul

    will also include a crossing on the Barra Ferry,

    which may be on oot (escorted) to avoidtrac queues. Some o the journey to hotels

    in the Sine Saloum Delta will be along an unlit

    bumpy track. For transer times see hotel pages.

    Summer holidaysIn Te Gambia & SenegalAlthough The Gambia & Senegal are oten thought o as purely winter sun destinations, some o our customerspreer to travel in the green season when the beaches are virtually empty and the resorts are quieter.

    July and August holidays oer great value, especially in luxury hotels, when it is high season in the busier Mediterranean resorts. Throughout the summer

    the average temperature remains at 30C; May and June are particularly good months to travel as the weather is much the same as during winter. From July

    to October humidity is higher and there are short spectacular tropical storms, however these normally occur at night. We fy to The Gambia throughout the

    summer rom Gatwick, and to Senegal rom 5 UK airports. Not all hotels, restaurants and acilities will operate during summer so i you have any queries or

    to request a summer pricing supplement, please contact our reservations team on 0845 330 4567 or 0845 338 8700. For details o additional hotels open

    during summer and any special oers visit our website.

    Ngala Lodge

    Boutique Hotel

    See Gambia pages 22-23

    Coco Ocean Resort & Spa

    Boutique Hotel

    See Gambia pages 20-21

    Sunset Beach Hotel

    See Gambia page 49

    Sheraton Gambia Hotel

    See Gambia pages 36-37

    The Kairaba Beach Hotel

    See Gambia pages 24-25

    Royal Decameron Baobab

    See Senegal pages 64-65

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    INFORMAION

    FAQs

    Q. What are the beaches like?The coastline o The Gambia can suer rom

    erosion due to strong Atlantic currents. The

    beaches were replenished at the end o 2003

    and there are wide sandy beaches at Kotu, Bijilo,

    Bruut, Cape Point and Banjul. Kololi has since

    suered again but still has a sandy beach with

    sunbathing areas. In Senegal, both Saly and La

    Somone have glorious white sandy beaches. Set

    in bays, the waters are calm and clear, ideal or

    swimming and watersports. In the Sine Saloum

    Delta most o the hotels are set on rivers,

    although there are still small sandy beaches.

    Q. Is it sae?

    Crime in The Gambia and Senegal against tourists

    is low. In The Gambia you will experience

    bumsters, locals who try to make a living selling

    private excursions, handicrats and working as

    unocial guides. They can be persistent to the

    point o nuisance; although the Gambia Tourism

    Board has successully reduced the number

    o bumsters, there is still more work to do.

    You will experience less hassle in Senegal. In

    both countries we would advise you to exercise

    caution and not show o valuables, as in any

    oreign country.

    Q. Will one o your representatives

    visit our hotel?

    In The Gambia we have a large resort team and

    our representatives visit the hotels every day

    except Sunday to help guests make the most o

    their holiday. Our reps do not currently visit any

    o our Unique Collection properties or Hibiscus

    House as these all oer their own very personal

    service. In Senegal a representative will visit the

    hotels in Saly, La Somone and Royal Lodge in the

    Sine Saloum Delta. In other hotels the hotel sta

    will look ater our guests and telephone numbers

    will be provided in case we can assist in any way.

    Q. Will I fnd Wi-Fi in my hotel?

    A number o hotels do now have Wi-Fi access

    either in public areas or rooms, and some have

    internet cas; we can advise on which properties

    are best suited to your needs. However, please

    note that the connection may be erratic.

    Q. How much are children

    catered or?There are no kids clubs or waterparks but

    The Gambia and Senegal oer exotic holiday

    destinations or amilies and ascinating cultural

    experiences. Some hotels have separate

    childrens pools and play areas with activities

    arranged depending on numbers. Please contact

    our reservations team or hotels and rooms types

    particularly suited to amilies: or 2 adults, plus a

    child and/or a cot many standard rooms will be

    cramped so we may recommend an upgrade.

    Frequently asked questions

    As a specialist tour operator, we know The Gambia and Senegal well and

    would like to share that knowledge with our customers. More detailedinformation is provided in our Things To Know Before You Go section

    on pages 76-78 and we produce our own guide books which will be

    sent with your tickets. The ollowing are just a ew o the most common

    questions we are asked, however there are more extensive lists online at

    Gambia.co.uk/Faqs and Senegal.co.uk/Faqs

    Quality CharterEXCLUSIVE MEMBERSHIPAITO sets criteria regarding ownership, nance andquality which must be satised beore new companieadmitted to membership. All members are required adhere to a Code o Business Practice which encourahigh operational standards and conduct.

    FINANCIAL SECURITYAn AITO member is required to arrange nancialprotection or all holidays and other arrangements(including accommodation only) booked by customewith the member under the AITO logo. This nanciaprotection applies to customers who are resident inthe UK at the time o booking and to most overseascustomers who have booked directly w ith the memb

    In doing so, the member must comply with UKgovernment regulations. Members are required tosubmit details o their nancial protection arrangemento AITO on a regular basis.

    As a member o the Association o Independent TourOperators Trust Limited (AITOT) Serenity Holidayshave provided a bond to meet the requirements o tPackage Travel, Package Holidays and Package Tours

    Regulations 1992. In the evento Serenity Holidays insolvency,protection is provided or non-fpackages commencing in andreturning to the UK and other

    non-fight packages excluding pre arranged travel to arom your destination. Please note that packages boooutside the UK are only protected when purchaseddirectly with Serenity Holidays.

    In the above circumstances, i you have not yet traveyou may claim a reund, or i you have already travell

    you may be able to continue your holiday or claimrepatriation to the starting point o your non-fightpackage.

    ACCURATE BROCHURES & WEB SITESAll members do their utmost to ensure that all theirbrochures and other publications, print or electronic,clearly and accurately describe the holidays and servicoered.

    PROFESSIONAL SERVICE & CONTINUALIMPROVEMENTSAll members are committed to high standards oservice and believe in regular and thorough training oemployees. Members continually seek to review andimprove their holidays. They listen to their customeand always welcome suggestions or improving stand

    MONITORING STANDARDSAITO endeavours to monitor quality standards regulaAll customers should receive a post-holiday questionthe results o which are scrutinised by the Association

    SUSTAINABLE TOURISMAll members acknowledge the importance o AITOsSustainable Tourism guidelines, which recognise thesocial, economic and environmental responsibilities otour operating. Those demonstrating their achievembeyond the pure acceptance o this principle arerecognised by the award o 2 to 5 star status.

    CUSTOMER RELATIONSAll members endeavour to deal switly and airly withany issues their customers may raise. In the unlikelyevent that a dispute between an AITO member and customer cannot be settled amicably, AITOs low-coIndependent Dispute Settlement Service may be calleupon by either side to bring the matter to a speedy aacceptable conclusion.

    5113

    1135

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    21/2580 For more advice or to book call the experts on 0845 330 4567

    FLIGHS

    FlightsThe Gambia Winter 2012/13 Tuesday and Friday direct daytime fights rom Gatwick (weekend breaks,10 & 11 nights and longer duration holidays available)Wednesday and Saturday fights rom Manchester (10 & 11 nights andlonger duration holidays available)

    Tuesday fights rom Birmingham

    Premium upgrades and legroom seats at a supplement

    90 minute regional and Premium Class check-in in UK

    Airport Gold packages available including airport lounges

    The Gambia Summer 2013 Direct, daytime fights rom Gatwick (long duration holidays available)

    Legroom seats at a supplement

    Airport Gold packages available

    Flight only ticketsFor fight only prices, including one ways, fexible tickets and long duration

    fights, please visit Gambiafights.co.uk

    The Gambia Experience oers the widest

    choice o year-round fights to The Gambia.

    *Flight arrives the ollowing day. All fights operate via Brussels with Brussels Airlines (NB: transit time may be longer on return fights).

    Flights also available rom Bristol and Newcastle. Flight schedules are subject to change. na - not available.

    From Day UK UK Flight Available

    Depart Depart Arrive Supplements Upgrades

    Gatwick Tuesday 0900 2240 nil nil nil Legroom

    Gatwick Friday 0915 2315 10 30 20 Premium/Exit

    Manchester Wednesday 0810 2235 30 70 40

    Manchester Saturday 0900 2305 40 90 50

    Birmingham Tuesday 0900 2255 30 90 40

    Winter 2012/13 Flight details to Lopold Sdar Senghor (Dakar) International Airport

    Winter 2012/13 Flight details to Banjul (The Gambia) International Airport

    to 10/12 11/12 to 31/12 rom 01/01

    From Day UK Senegal Senegal UK Approximate Flight

    Depart Depart Arrive Depart Arrive Transit Times Supplements

    Heathrow Wed/Fri 1025 1945 2235 0925* 1h 55m nil/50

    Manchester Wed/Fri 1025 1945 2235 1025* 1h 15m nil/50

    Birmingham Wed/Fri 0935 1945 2235/na 0905*/na 2h 45m nil/50

    THE

    GAM

    BIA

    SENEGAL

    Airport gold packageOn departure dates when Premium Class is not available we are able to oer an

    enhanced service rom Gatwick Airport, exclusive to The Gambia Experience.

    This package will include use o the business lounge in both the UK and in Banjul

    on your return, an additional 10kg luggage allowance and a complimentary drink

    on board the aircrat in each direction. Supplement rom 75pp.

    TransersTransers times rom Banjul airport to our resort hotels range rom 25-55

    minutes. See page 13 or more details.

    Senegal fightsAll Senegal brochure prices are based on scheduled fights to and rom Dakar

    (via Brussels), with the exception o the hotels Keur Saloum and Domaine

    Les Paltuviers, which are based on fights to Banjul.

    Wednesday and Friday fights rom Heathrow, Manchester, Birmingham.

    Bristol and Newcastle.

    46kgs luggage allowance in economy class

    Programmed fights operate rom November to April and are non-stop. Additional Christmas fights may be arranged, call or details.

    Carriers are: Monarch Airlines and Thomas Cook Airlines. Flight schedules are subject to change.

  • 7/31/2019 Gambia & Senegal OtherHolidayTypes Low

    22/25Contact your Local ravel Agent or book at Gambia.co.uk

    FLY IN SYLE

    Fly in stylePremium Class is available on

    all our Friday Gatwick fightsthroughout winter. On our other

    Gatwick fights legroom seats are

    usually available, to the right are

    details o the benets they oer:

    Supplements Premium Legroom

    Return 299 120

    One way rom UK 190 60

    One way rom Banjul 130 60

    Premium Class fying includes increased Airport Passenger Duty

    (Government tax) charges o 130 per person.

    Christmas and New Year additional Premium Class supplements apply to

    each sector as ollows:

    From UK: 21 Dec 80, 25 Dec 50, 28 Dec 50

    From Banjul: 28 Dec 50, 01 Jan 80, 04 Jan 80, 08 Jan 50

    Travel InsuranceOur travelling customers should be adequately insured or their own well being, thereore we are again pleased to oer our

    insurance policy withtagis, with no price increases and still include ZERO EXCESS on all claims or all types o policy (excluding

    personal liability which is 250). Our policy is tailor-made to the specic needs o our customers and includes additional areas ocover, such as delays or cancellation due to heavy snow, sandstorms or volcanic ash.

    Single Trip Adult 18-65 Adult 66-79 Child 2-17

    Up to 8 days 35.60 71.35 21.30

    Up to 17 days 41.80 85.30 24.40

    Up to 24 days 45.90 94.50 26.50

    Annual multi-trip Adult 18-65 Couple Family

    83.60 144.90 160.20

    Premiums per person (including 20% Insurance Premium ax)

    Summary of Cover

    Longer durations, couples, amily and worldwide annual policies (excluding US, and including 17 days winter sports cover)

    are also available.

    Cancellation or curtailment 5,000

    Medical expenses including medical

    emergency assistance 5,000,000

    Missed departure 1,000

    Missed connection 1,000

    Personal accident 25,000

    Personal possessions 2,500 (400 single item limit)

    Personal liability 2,000,000

    Legal expenses 15,000

    (All maximum limits per person)

    Full details o the policy

    will be sent with yourconrmation invoice an

    there is a 14 day coolingo period rom date o

    sale wherein the policymay be cancelled witho

    charge.

    The policy does not

    cover any pre-existinghealth conditions o

    the people travellingand other people uponwhose health the trip

    may depend, unless aHealth Check has been

    carried out by calling0845 408 0585 and

    cover is conrmedin writing.

    Premium Legroom

    Seat pitch 33 33

    Pre-bookable seats

    Dedicated check-ins in UK & Banjul

    Executive lounge at Gatwick X

    Priority boarding at Gatwick X

    Baggage allowance 30kg 20kg

    Separate cabin X

    Individual entertainment system X

    Enhanced meal service X

    Complimentary bar service X

    Comort kit X

    First Class lounge in Banjul Airport XPriority boarding at Banjul Airport

    Number o seats 50 Variable

  • 7/31/2019 Gambia & Senegal OtherHolidayTypes Low

    23/2582 For more advice or to book call the experts on 0845 330 4567

    Ring The Gambia Experienceon 0845 330 4567

    or The Senegal Experienceon 0845 338 8700

    How to

    Book

    Call ourExpert eamOur reservations sta will be happy to share their knowledge o the

    countries and help you plan your holiday. Our oce opening hours are:

    9am 7pm Monday to Friday

    9am 5pm Saturday

    10am 4pm Sunday

    The oce may be closed during national and bank holidays.

    Calls may be recorded or training purposes.

    Loyalty discountValued clients who have previously travelled with The Gambia Experience

    or The Senegal Experience in the last 3 years will qualiy or a discount o

    35 per person, a reduced deposit o 50 and a 10% discount on insurance

    premiums. The discount must be claimed at time o booking and is available

    throughout the year on hotel-inclusive holidays only, booked at the ull

    brochure price and cannot be used in conjunction with a group discount.

    Visit your localravel AgentI you obtained this brochure through a travel

    agent, you will be able to book with them.

    Visit or chat online atGambia.co.uk

    You can check availability, prices and book your holiday

    or fight 24 hours a day online at Gambia.co.uk,

    Gambiafights.co.ukorSenegal.co.uk

    Making your bookingOnce you or your travel agent have conrmed your holiday reservation,

    we will issue our conrmation invoice by the ollowing day. It is essential

    you check that all the details are correct and advise us immediately i they

    are not. Any changes at a later date may incur an amendment ee.

    PaymentOn conrming your holiday we require a deposit o 95 per person

    (50 or repeat customers), payable by debit or credit card. In addition,

    i our insurance is taken this must also be paid or at this time. The balancemust be paid at least 8 weeks prior to departure, either online or by

    telephone, by cheque, bank transer, debit or credit card. For bookings made

    within 8 weeks o departure, ull payment is required at the time o booking.

    I we do not receive the appropriate payment, we reserve the right to cancel

    your booking and you will be liable or cancellation charges in accordance

    with our Fair Trading Charter. Please make cheques payable to The Gambia

    Experience/The Senegal Experience and send to Serenity Holidays,

    Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire,

    PO15 7AN. Any monies paid by credit card are currently subject to a 2%

    charge to cover costs levied by the providers (no charge or debit cards).

    Deposit - 95 per person

    Make sure you have adequate insurance

    Check your conrmation invoice

    Balance paid 8 weeks prior to departure

    Seek travel health advice rom GP

    Complete Additional PassengerInormation (API) online

    Payment by cheque, bank transer, online,debit card or credit card (2% charge)

    Booking Checklist

  • 7/31/2019 Gambia & Senegal OtherHolidayTypes Low

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    The Gambia Experience and The Senegal Experience is operated by Serenity Holidays(Serenity Holidays Ltd). We are committed to a policy of fair trading and make every effort toensure that you have an enjoyable holiday with us. Our terms of trade have been formulatedas a result of our responsibilities under law and in no way affect your statutory rights asa consumer. We accept responsibility for the quality of the holidays we provide and theexcursions booked with our local representatives. Please read this carefully and keep with youon holiday as it sets out the basis of the contract between you and Serenity Holidays Ltd.

    We are a member of ABTA, membership number V5963. We are obliged to maintain a highstandard of service to you by ABTAs Code of Conduct. We can also offer you an arbitrationscheme for the resolution of disputes arising out of, or in connection with this contract. Furtherinformation on the Code and arbitration can be found at http://www.abta.com

    DATA PROTECTION When you make an enquiry or booking with us, informationabout you is collected. This refers to information such as your name, contact details, travelpreferences and any special needs/disabilities or dietary requirements. By giving us thesedetails, you consent for these to be used as necessary in processing your booking andcomplying with legal requirements (e.g. forwarding passenger lists to airlines). We may alsouse your details to send you future holiday brochures or advise of special offers from ourselves

    - should you NOT want to receive these, please tell us. Some of your information may beconsidered sensitive personal data under the Data Protection Act 1998, which will only beused when it is necessary for us to communicate your needs to a hotel or airline. For moreinformation please refer to our Privacy Statement shown on our websites www.gambia.co.uk or www.senegal.co.uk

    We sell the following arrangements:

    Package Holiday

    A package holiday is a combination of at least two of the following services (a) transport, (b)accommodation or (c) other tourist services (not ancillary to any transport or accommodationand forming a significant part of the arrangements) where booked through us at an inclusiveprice. If you book a package holiday through us, it will be protected under the PackageTravel, Package Holidays and Package Tours Regulations 1992 and these regulations requireus to provide security for the monies that you pay for the package holidays booked from

    this brochure. We provide this security by way of an ATOL (number 1866) administered bythe Civil Aviation Authority. When you buy an ATOL protected air holiday package you willreceive a Confirmation Invoice from us (or via your travel agent through which you booked)confirming your arrangements and your protection under our Air Travel Organisers Licencenumber [1866]. In the unlikely event of our insolvency, the CAA will ensure that you are notstranded abroad and will arrange to refund any money you have paid to us for an advancebooking. For further information visit the ATOL website at www.atol.org.uk. The price of ourair holiday packages i ncludes the ATOL Protection Contribution (APC) we pay to the CAA.This charge is included in our advertised prices.

    Accommodation or Flight only

    If you book accommodation or flight only through us, we will accept responsibility for yourbooking in accordance with the terms set out in the relevant sections below. As this is a single

    component, the Package Travel, Package Holidays and Package Tours Regulations 1992 donot apply.

    Note: As a member of the Association of Independent Tour Operators Trust Limited (AITOT)Serenity Holidays Ltd have provided a bond to meet the requirements of the Package Travel,Package Holidays and Package Tours Regulations 1992. In the event of Serenity Holidays Ltd.insolvency, protection is provided for non-flight packages commencing in and returning to theUK and other non-flight packages excluding pre arranged travel to and from your destination.Please note that packages booked outside the UK are only protected when purchased directly

    with Serenity Holidays Ltd.

    In the above circumstances, if you have not yet travelled you may claim a refund, or if you havealready travelled you may be able to continue your holiday or claim repatriation to the startingpoint of your non-flight package.

    1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 yearsand have the authority to accept and do accept on behalf of your party the terms of thesebooking conditions. All correspondence and documents are sent to the party leader who isresponsible to us for all payments in respect of the booking. The contract is made on the termsof the information in this brochure, the details set out in the confirmation invoice. We agree

    that the courts of England and Wales have jurisdiction and English Law applies (unless you livein Scotland or Northern Ireland, in which case you can bring proceedings in your local courtunder Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptanceof the booking (as detailed therein), and the contract is made on its issue. We ask you tocheck the details and any anomaly should be reported to us or your travel agent immediatelyotherwise the details shown on the confirmation will be presumed to be correct. Verbalquotations should not be considered binding until the first invoice confirmation is received. Allholidays and offers published in this brochure are subject to availability at the time of booking.

    2. PAYMENT If you wish to confirm a booking you must pay the deposit of 95pp. Your finalpayment will be detailed on your invoice and must be paid in full no later than 8 weeks beforeyour departure, or your booking may be deemed cancelled and your deposits retained. Ifpayment for your holiday is made by credit card a handling fee, currently 2% will be levied.

    3. IF YOU WISH TO CANCEL YOUR BOOKINGYou will need to let us know as soonas possible either by telephone or in writing (or must ensure your travel agent does so onyour behalf). Since we incur costs from the time we confirm your booking, the cancellationcharges set out below will apply, calculated from the date on which we receive your notice ofcancellation. You will then receive a cancellation invoice detailing any charges.

    The charges above apply to your total holiday price excluding any insurance premiums,amendment charges or charges for goods sold and dispatched. The conditions of your travelinsurance policy may allow a refund claim. Please note: if any members of your party cancel,but the others still wish to travel, it may be necessary to re-calculate the cost per person basedon the new party size as the accommodation may now be under-occupied. This may result inan increased amount per person payable to secure the original booking.

    4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into aseparate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), andagree to pay locally for any charges for items or services used by your party and not included inyour holiday price. The accommodation we arrange for you can only be used by those peoplenamed on your Invoice. You are not allowed to share the accommodation with anyone elseor let others stay there.

    5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking,e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which

    will depend on the nature of the change and the time before the date of travel. Any changesmade within 8 weeks of departure may be treated as cancellations and re-bookings. The leadname on a booking cannot be changed under any circumstances and this would also be classedas a cancellation and re-booking.

    6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with usthe agent is acting on your behalf. All monies you pay to the travel agent are held by him onour behalf at all times.

    7. IF WE CHANGE YOUR HOLIDAYAlthough it is unlikely, we may occasionally have tochange your holiday arrangements and we reserve the right to change or cancel your booking.Most changes are minor and we will always endeavour to advise you or your travel agent ofany such changes at the earliest possible date.Note: Any amendment or cancellation fees you incur in terms of o ther arrangements you havemade with other providers under separate contracts are not claimable from us.

    Package Holiday & Flight only:

    A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hoursor less and accommodation of a similar or higher standard in the same resort or region areclassed as minor changes which do not entitle you to cancel or change to another holiday /

    flight without paying our normal administration charges, and for which no compensation orrefund is due.In accordance with EU Regulation 2111/2005 we are required to advise you of the actualcarrier operating your flight/connecting flight/transfer. We do this by listing carriers to beused or likely to be used as follows: Monarch Airlines, Thomas Cook Airlines and Brussels

    Airlines. Any changes to the actual airline after you have received your tickets will be notifiedto you as soon as possible and in all cases at check-in or at the boarding gate. The carriermay occasionally have to change the type of aircraft used on a particular flight withoutadvance warning. In such circumstances where you have booked and paid an additional seatsupplement and such seat cannot be provided, then you will receive only a refund of thesupplement paid.

    Occasionally, we have to make major changes to your travel arrangements or accommodation.A major change is a change made before departure, which, on the basis of the informationgiven to us by you at the time of booking we can reasonably expect will have a major effect onyour holiday. The following changes are examples of major changes: changing travel times byover 12 hours, your UK departure airport (excluding London airports), your holiday region,a change to a lower standard or type of accommodation or reducing the number of daysholiday.If we have to make a major change or cancel your holiday we will tell you as soon as possible.

    Where possible, we will offer the following options: you can either a) accept the changedarrangements b) purchase another holiday/flight from us at the advertised current selling priceor c) cancel your booking upon which we will refund your monies in full and final settlement.If you have booked a Package Holiday, subject to the note below, irrespective of whetheryou choose a), b) or c) we will pay compensation to passengers who paid the full brochureprice as follows:

    Accommodation only:

    If we make a change to your accommodation and you dont want to accept it, you can takeany alternative we are able to offer you (you will pay the increase in cost if the replacementis advertised at a higher price than your original booking, or receive a refund of the differenceif it is less expensive) or a refund of the money you have paid to us. This does not apply

    where the change is not material. Examples of non-material changes include, but are not

    limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If wehave to cancel your accommodation, again we may be able to offer you an alternative. If youaccept it, you would pay the difference if it was advertised at a higher price than your originalaccommodation, or receive a refund of the difference if it was advertised at a lower price.Or we will refund the monies you have paid us for your accommodation. We will not beresponsible to pay any compensation following a change or a cancellation by us.

    Applicable to Package Holiday, Accommodation or Flight only bookings:

    Note: If a change or cancellation occurs because of circumstances beyond our control, forexample war, threat of war, riots, civil disturbances, actual or threatened terrorist activity andits consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse

    weather conditions, hurricanes, floods, unavoidable technical problems with transport, closureor congestion of airports or ports, epidemic or pandemic illness and all similar situations we willhave no liability to you. No compensation payments, expenses or any other sums, including

    the cost of securing alternative accommodation will be paid by us.

    8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause for complaint whilstabroad, about the accommodation or about any other element of your holiday, you mustrefer it immediately to our local representative. It is unreasonable for you to take little or noaction whilst on holiday and wait until you return to complain, and you must take reasonablesteps to minimise the consequences of the problem. If you fail to follow this simple procedure

    we will have been deprived of the opportunity to investigate and rectify your complaint whilstyou were in resort and this may affect your rights under this contract. If a problem cannot beresolved locally you should complete and sign a Guest Comment form in resort, setting out

    the details of the problem. This should be handed to your representative who will give youa copy; it is essential that you also report the problem to any supplier of the service you arecomplaining about. Any complaint must also be followed by written confirmation of all thedetails, with any supporting evidence, within 28 days of your return from holiday.

    9. OUR RESPONSIBILITY

    Package Holiday:

    If the contract we have with you is not performed or is improperly performed by us or oursuppliers we will pay you appropriate compensation if this has affected the enjoyment of your

    travel arrangements. However, we will not be liable where any failure in the performanceof the contract is due to: you; or a third party unconnected with the provision of the travelarrangements and where the failure is unforeseeable or unavoidable; or unusual andunforeseeable circumstances beyond our control, the consequences of which could not havebeen avoided even if all due care had been exercised; or an event which we or our suppliers,even with all due care, could not foresee or forestall.Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of[3] times the cost of your travel arrangements. Our liability will also be limited in accordance

    with and/or in an identical manner to:(a) The contractual terms of the companies that provide the transportation for your travelarrangements. These terms are incorporated into this contract; and(b) Any relevant international convention, for example the Montreal Convention in respectof travel by air, the Athens Convention in respect of travel by sea, the Berne Conventionin respect of travel by rail and the Paris Convention in respect of the provision ofaccommodation, which limit the amount of compensation that you can claim for death, injury,delay to passengers and loss, damage and delay to luggage. We are to be regarded as having allbenefit of any limitation of compensation contained in these or any conventions.

    You can ask for copies of the transport companies contractual terms, or the internationalconventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, SolentBusiness Park, Fareham, Hampshire PO15 7AN.

    We do not accept liability for happenings or actions outside our control, e.g. delays to travel

    services, the temporary invasion of pests, the presence of indigenous animals or insects,government action, industrial disputes, damage or inconvenience resulting from the weather(e.g. drought conditions) or from acts of God, or your partys negligence resulting in loss oraccident.If the contract we have with you is not performed or is improperly performed as a result of

    failures attributable to a third party unconnected with the provision of the services, or as aresult of failures due to unusual and unforeseeable circumstances beyond our control, theconsequences of which could not have been avoided even if all due care had been exercised,or an event which we or our suppliers, even with all due care, could not foresee or forestall,and you suffer an injury or other material loss, we will offer you such prompt assistance as isreasonable in the