The Importance of TrainingHunter College – Office of the Registrar

Pranoya (Molly) Ghosh

Why is Training Necessary:

Respond to technology changes affecting job requirements.

Respond to organizational restructuring

Support career development

Fulfill employee need for growth and to have the job done efficiently.

Adapt to increased diversity of tasks in the workforce

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Session Objectives:

Define your target audience

Define how the topic is relevant for the audience

Define the different types of training methods

Define how much time is needed for a session/topic

How to view student data: Legacy System vs. CUNYFirst

Assessment

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Target Audience:

How do you define your target audience? Do you train everyone in the same manner/method?

- Faculty

- Departmental Administrative Staff

- Administrative Office Staff (are the users acquainted with the legacy system?)

- Students

- Who else would you define as an audience?

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Topics of Relevance:

AD/SR/SF/FA/CSProcurement…

How do you define which topic is relevant to a group of audience? What will help the end user?

Faculty: Submit attendance, submit grades, enter Textbook data, look up student records for advising, (What else? Permissions?)

Departmental Administrative Staff: Permission? Schedule of Classes? What types of tasks do they process in CUNYFirst?

Student: View Self-Service, Enrollment Dates, Search Schedule of Classes, Register for classes, view Financial Aid info., view and pay bills, review transcript (What else does a student have to know?)

BARFITA – Administrative Staff: Within a given office for ex. Registrar’s, how do you define topics that everyone must know vs. specific units specializing in their own tasks?

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Types of Training Method:

Power Point Presentations

Videos

Self-Service Guides:

Faculty and Staff - http://www.hunter.cuny.edu/cunyfirst/faculty-and-staff/campus-solutions/cunyfirst-guides

Students: http://www.hunter.cuny.edu/cunyfirst/students/student-self-service-guides

BARFITA – Administrative Staff: How do you train your staff? Do you hold internal training sessions? Do you have self-service guides?

Registrar’s Office at Hunter created a Committee of Trainers. Holds weekly sessions to go over updates as well as common topics all members of the office should know how to process.

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Method:

Sample: Step by step self service quick guide (paper copy & online)

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Method:

Hold sessions in a computer lab

Create scenarios and provide CF empl id for users to practice and test in Simulation environment

Videos (online)

How else can you best reach the audience?

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Time:How do you define the necessary time to review a topic keeping in

mind that everyone has different methods of processing information and different needs.

And how does the topic help the end user?

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View Student Data:

Legacy System vs. CUNYFirst

Make sure the end user obtains the appropriate Security Access

Direct the user to most common screens where 99% of the student data can be viewed in one location.

SIMS: SIQ SRI vs. CUNYFirst: CUNY Student Summary View or Campus Community – Student Services Center Student

How is your institution directing the end user to view the data?

Are most users acquainted with the Legacy System?

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Evaluate/Assessment:

How do you survey if the training session is successful or not?

Do you take survey’s? (Survey Monkey, paper)

Is the user satisfied and finds the information of the session helpful?

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Qu

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