The Library Network Newsletter

August 25, 2014

Page 2 - Job - Computer Assistant - Southfield Public Library

Page 4 - Bits And Pieces - August 2014

Page 5 - Job - Computer Page - Northville District Library

Page 6 - Technology Committee Meeting Minutes 6/17/2014

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COMPUTER ASSISTANT JOB DESCRIPTION

SOUTHFIELD PUBLIC LIBRARY

Job Title: Computer Assistant Part-Time Non-Career (Not Seasonal) No Benefits

Starting Salary: $9.25 Salary Range: $9.25 - $10.75

Job Description:

This position is responsible in assisting the public in using the Library’s computers, printers,

copiers, scanners and fax machines. Computer Assistants are responsible for assisting the public

in using various software applications in the Computer Labs, assisting card holders in signing on

to the public computers through our time management system, and issuing guest passes to

non-card holders. This position is also responsible for maintaining, setting up, and resolving

issues with the Library’s computers and troubleshooting hardware and software problems.

Computer Assistants perform basic maintenance on equipment, clean equipment, and perform

other technological support duties as assigned.

Job Requirements: Strong commitment to positive and polite public service. Excellent communication skills. Thorough knowledge of Microsoft Windows. Knowledge of Microsoft Office Suite software. Computer Lab and/or Library experience preferred. Experience setting up and maintaining PC Hardware. Software installation experience preferred. Ability to work independently after training is complete. Strong problem solving skills. Detail oriented.

Physical Requirements: Applicants must be able to lift 25 lbs., bend, push and stand for periods of time.

Hours: Up to 20 hours per week

The Library is open evenings and weekends

Availability on some nights and/or weekends is required

Applications: To apply, please complete the full City of Southfield Employment Application

and the Availability Worksheet and submit these to:

Robin Gardella Technology Division Southfield Public Library 26300 Evergreen Road Southfield, MI 48076

Application materials may also be dropped off at the Southfield Public Library Guest Services Desk –

please label your application “ATTN – Robin.” Questions can be submitted to

rgardella@southfieldlibrary.org or call (248) 796-4340.

RG 8/5/14

Bits and Pieces

Vol. 5, Number 6 AUGUST 2014

ANNUAL MEMBERSHIP MEETING AND PICNIC – SIGNIFICANT ACTIONS

Farmington Community Library once again hosted the Annual Membership Meeting and

Picnic on Friday, July 18. Special THANKS to the Farmington Community Library staff

and Director Tina Theeke who is retiring at the end of the July. Actions of note taken

during the membership meeting included:

Cost per stop for TLN Delivery services starting October 1 reduced to $899; 5

stops per week at $4,495, 4 sops per week at $3,596, 3 stops per week at $2,697

and 2 stops per week at $1,798 – this represents a 5.4% decrease in cost

Odilo EBook ownership program model reduces cost per circulation by 7 cents,

down from 18 cents to 11 cents per circulation

22 TLN member libraries (now at 28 as of August 20) took advantage of TLN

Odilo pilot project offer, paying only for per patron circulation and additions to

library EBook collection with TLN covering the initial platform one time setup

fee and population served rate for years one to three of the test project

TLN will establish and host a base collection of Odilo EBooks, providing access

for libraries big or small; library exclusive collections (think OverDrive

Advantage) will also be available or a hybrid combination as the project comes

online for cooperative wide access

MORE ODILO

The TLN eContent Committee has agreed to provide technical support and acquisition

input for the TLN three year Odilo test project. Join your colleagues on Thursday,

September 4 at 10:00 AM at the Novi Public Library for the inaugural Odilo

subcommittee meeting. Discussions, chaired by Ed Rutkowski, will include a brief

review of the Odilo project, service agreements for participating libraries, materials

budget and collection building responsibilities. Also, the subcommittee will establish the

final deadline to join the project with reduced costs covered by TLN For more

information or to book your seat, call Ed at 810-229-6571 extension 222.

TLN Return on Dollars Invested in Services

TLN is calculating the annual value added for each dollar you contribute for services –

this includes all member libraries even those with no direct service agreement. Reciprocal

borrowing and MAP are services we include in the calculation. Watch for your library

specific figure as part of on-site visits to your library by Director Pletz, this fall. Many

municipal units of government can use our dollar value figures as part of Equal Valuation

$’s reported to the State of Michigan for potential dollars bac.

COMPUTER PAGE

The Computer Page handles the process of signing up and assisting library users at the Public Access computers,

including troubleshooting as needed.

Duties include the following:

1. Signing up and, as needed, checking identification for patrons wishing to use the library’s Internet workstations and

wireless access, including letting users know when their time is up.

2. Assisting patrons with proper and successful usage of the Library Print Release system, including application of

monies to account via the Library Payment Center.

3. Assisting users by doing simple troubleshooting as needed related to printing, emailing, using browsers and Windows

operating system, and connecting to wireless access, Wireless Printing and more.

4. Working on other duties as assigned by supervisor, including, but not limited to book pre-processing, material

discards, database maintenance projects, hardware maintenance and troubleshooting, or Web page updating.

Skills Required:

1. Familiarity with the Windows computing environment, including general knowledge of Windows 7 Pro, Windows 7

Home, Windows 8, Windows XP Pro, Windows Vista, Office 2007 and Office 2013.

2. Familiarity with smart phones, tablets, and mobile technologies.

3. Understanding of how Internet connections work, including networking, wireless, web browsers, HTML, Flash, Java,

Javascript, etc.

4. Excellent and engaging communication skills, including ability to adapt to a variety of age groups and experience

levels among library computer users.

5. Excellent problem solving skills.

6. Patient, friendly and approachable demeanor. Works well with others. Good at observing and multi-tasking.

Hours: Flexible scheduling with focus to morning/afternoon shifts, 4 to 12 hours each week, including availability

on weekends and evenings. This is a part-time position.

Rate of pay: $9.00 per hour to start

All applicants must be at least 17 years old.

Where to apply:

Carla Eggert, Administrative Assistant

212 W Cady St

Northville, MI 48167

Phone: 248-349-3020

Fax: 248-349-8250

Email: ceggert@northvillelibrary.org

DEADLINE: Until Filled

TLN Technology Committee Meeting Minutes

APPROVED Tuesday, June 17, 2014

Toshiba Business Solutions in Farmington Hills

1. Usual Business

1.1 Order and Approvals

Meeting called to order at 9:38 am

Agenda for June 17, 2014 - Approved

Minutes from May 13, 2014 – Approved

1.2 TLN Update – Angie Michelini

Telecomm Update: 13 libraries submitted requests for circuit upgrades.

A few libraries haven’t submitted their Telecommunications surveys. Angie

contacted them by e-mail.

RFP Committee:

o The members will be Tina Hatch from MILF (cable), Martin Smith from

REDF (shared system) and Frank Ferguson from PMTH (non-shared system).

These are the same members as 3 years ago.

o The RFP should be posted by July 1.

RFP for SAN: The bid was posted last Friday and is due July 7.

Merit Conference

o The conference was a big success. Several representatives from TLN libraries

attended.

Vendor-hosted meetings: The committee discussed the value of the vendor-hosted

meetings. It was felt that the meetings have been worthwhile but we don’t want to

overdo them.

o Angie will post vendor contact information to the TLN web site.

1.3 Announcements & Upcoming Events (Library News)

Garrett’s back to work!

Waterford went live with Evanced’s SignUp calendar system. It replaced the older

Events calendar system.

Orion Township is working with Bibliotecha to tag their collection with RFID.

They hope to be done tagging by the end of the summer. Self-checks should be

online by the end of the year.

Bloomfield Township is retagging from 3M to Envisionware. Backstage is doing

the tags. New gates will be installed in July.

Northville has new 3M software.

2. Discussion Topics

2.1 2014 Projects - Updates

Potential projects:

o Review the New User Tutorial, SearchPath and My Reading Log to see if

those can be made more mobile friendly using Responsive Web Design

techniques. Michael noted that some librarians at Northville weren’t aware

of SearchPath as an available resource.

o Cyber Security: Angie wants the committee to look at ways to provide

more security to programs and networks. The committee could look at

bringing in some speakers to talk on these topics. Todd has a possible

speaker for this topic.

o Setting up a Minecraft server at your library:

Judi’s son administers the server at Orion.

Northville has someone interested in it.

Farmington has 2 events at the library next week using the

Minecraft server.

Videoconferencing:

o Angie called GoToMeeting. The license is $468 per year as it was listed

on their web site. They didn’t offer a discount.

o Salem-South Lyon will check to see if they can transfer their existing

license to TLN.

o The Technology Committee does recommend GoToMeeting to other

committees to use.

o Angie asked that there be instructions created for hosting and participating

plus a plan for training.

Technology Forum:

o A “Save the Date” flyer has been sent. There’s a committee meeting this

afternoon.

Sharing Resources:

o Angie sent out an e-mail to the Chairs of the other TLN committees. Sarah

has the contact information for the Chairs.

3. Presentation by Toshiba Business Solutions Overview by Eric Plowman

Toshiba is the “GE of Japan”:

o Their business products are completely separate from their consumer

products division.

o Products they produce include: MFPs, laptops, tablets, Chromebooks, POS

units, interactive kiosks, displays, barcode printers and backup power

units.

Communications:

o Output Management – Do less printing. Printing = inefficiency.

o Capture and Workflow – System to system communication.

o Digital Signage

Managed Print Services:

o Can generate 30 – 40% savings. Each leasing renewal should generate at

least 10% savings. Toshiba wants you to print less!

o They do a full analysis including interviews of workers. They document

everything. They do this for free.

o They are “brand agnostic”. Toshiba partners with HP and Lexmark.

o They also sell their own replacement toner for HP and Lexmark printers

using newly manufactured cartridges (versus recycled). The “Encompass”

brand cartridges have a lower failure rate than OEM cartridges.

MFDs (Multi-Function Devices)

o The user interfaces are the same on all models (with one exception) and

include a full LCD panel.

o One universal print driver.

o Don’t try to print labels through a MFD.

Eco-Friendly:

o Can recycle paper with an eraser unit. Currently, only supports black and

white prints.

o With printers, it costs twice as much to print as to use a copier due to the

cost of the toner.

Software:

o “Brand agnostic” on software solutions too.

o Output management: Adobe LeanPrint can result in a 25% reduction in

printing.

o Capture and Workflow: Device and document security is DOD compliant.

The HD is wiped 5 times.

o Working with Fasoo.com on secure documents which can prevent

forwarding, etc.

o Digital Signage: ComQi software.

o Integration of hardware with your business applications.

o Payment and Billing solutions:

People still use coins.

A variety of coin-op and credit card solutions.

Support:

o Can create organization-specific web page:

Can purchase supplies online.

Report problems, view tickets, etc.

View response times and resolutions.

o Based on cost per page – everything is covered.

o Techs have average of 15 years of experience

o Monday – Friday: 8 am – 5 pm

o 4 hour response time – you’ll get a call first. Techs carry spare parts with

them.

o Additional services at additional cost.

o Offices in Farmington Hills are the main offices for Michigan.

Recycling:

o Start with one of their recycling bins.

o They take all cartridges and the recycled items are made into park

benches.

Supply Replenishment:

o They are working on automated toner replenishment.

o New cartridges typically show up 5 days before they are needed.

Display Technologies

o “Brand agnostic” with displays.

o Types of uses:

Facility mapping

Donor Wall or Friends list of donors

Workforce communication

Programs and Events

Advertisements and Promotions

o Static versus interactive – they can have live feeds.

o Information Kiosks and Wayfinding

Support interactive displays

“Virtuoso” – they design content display for you.

o “Display doesn’t matter” – Content management matters

Small form factor PC behind display runs the presentation

software.

Feeds from weather, cable, etc. can be integrated into display.

Works with existing display panel.

o Outdoor video display

o Video-on-demand: Your staff can play video from their device on the

display.

Pricing:

o 25 – 55% discount on software and hardware with larger discounts for

hardware/

o National IPA contract pricing

o Leasing is typically for 3 -5 years

Toshiba Managed Services for Display

o An end-to-end solution

o Assessment

o Content development and creation

o Design and implementation

o Content management

o Installation and services

o Financing/Leasing

o Hardware is commercial-level displays that will run 24 x 7 to up to 10

years.

o Software as service subscription to get updates.

4. Sharing Resources

4.1 Security Issues/Tech Tips/Web Sites Worth a Look

Martin reported a problem with Joomla reporting that a site was updated when it

wasn’t which led to a site being hacked. Michael McEvoy recommends Admin

Tools plugin.

Meeting was adjourned at 11:30 am

Next meeting: July 15, 2014 at 9:30 am

Location: Applied Imaging in Novi

Submitted by Andrew Mutch (WATE)

Attendees

Frank Ferguson (PMTH)

Garrett Hungerford (SLYN)

Michael McEvoy (NORT)

Angie Michelini (TLN)

Andrew Mutch (WATE)

Judi Rudisill (ORIN)

Michael Shereda (FARM)

Martin Smith (REDF)

Todd Von Schulze (BTPL)

Virtual Attendees

Renee Holden (AUBN)

Diane McKee (HOWE)