RESPONSE TIME

REGIONAL DISTRIBUTION

OVERVIEW

LIVEADMINS ON GITEX.COM

Social Media Posts4,165

Impressions 543,084

Impact on #GITEX201711.5%

86.27% Billable RatioDesktop Chats

72%Mobile Chats

28%

21Seconds

First Response Time

32Seconds

Average Response Time

Thumbs Up

78%

Product Suggestions

08%

10Minutes

Average DesktopChat Duration

09Minutes

Average MobileChat Duration

Service UpTime

100% 86%

Correctionsby QC

QC FeedbackTickets

0.79%0.79%

BillableChats

60TrainingHours

22Greeters

10Supervisors

15QC

Agents

THE LIVECHATPEOPLE

Dubai | Chicago

Est. 2002, www.LiveAdmins.com

G-14, Dubai Gate 1, Cluster QJumeirah Lakes Towers, Dubai, U.A.E.+971 4 423 2624

500 North Michigan AvenueSuite 600, Chicago, IL 60611. U.S.A.+1 877 771 6067

58.51%United Arab Emirates

Saudi Arabia6.15%

Romania5.32%India

3.75%

Iran3.28%

HOW GITEX 2017 BENEFITTED FROM

THE LIVE CHAT PEOPLE?

37