The New Collaboration Experience

Cisco at VoiceCon Orlando 2010

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As a diamond sponsor of VoiceCon Orlando 2010, we invite you to join in lively discussions, sessions, innovative demonstrations, and Cisco activities. Get a firsthand look at how Cisco empowers people to build relationships and grow businesses. It is time to transform your business. This is the new collaboration experience. • Hear about the New Collaboration Experience from Tony Bates, Cisco Senior Vice President and GM, Enterprise, Commercial, and Small Business, Tuesday, March 23, 11:15 a.m.–noon Eastern Time

• Meet with Cisco experts to design your collaboration environment

• See live Cisco collaboration solution demonstrations including the new Cisco Intercompany Media Engine

• View integrated solutions in the Cisco Partner Pavilion

• Attend informative sessions with Cisco presenters

• Learn about Cisco’s collaboration vision and comprehensive portfolio

Experience the Power of Collaboration with Cisco at VoiceCon Orlando 2010

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Session Title Speaker Date Time Room

Contact Center Update and Executive Forum Breakout Panel

Chris Botting, Director, Product Management, Contact Center, Cisco

Monday, March 22

9–9:45 a.m. Sun D

VoiceCon Summit: Next-Gen Communications Architectures

Shantanu Sarkar, Director, Engineering, Voice Technology Group CTO, Cisco

Monday, March 22

11 a.m.–noon Sun A

Unified Communications Executive Forum Panel

Brian Dal Bello, Director, Product Management, Unified Communications, Cisco

Monday, March 22

1–1:45 p.m. Sun A

Comparing Unified Communications Options: Who’s Offering What? Workshop

Ross Daniels, Director, Market Management, Collaboration Solutions, Cisco

Monday, March 22

2–5 p.m. Osceola B

Personal Video Conferencing for the Enterprise: Players, Models, and Choices

Oded Gal, Manager, Product Management, Cisco Webex

Monday, March 22

3:15–5 p.m. Osceola A

Cisco Keynote Tony Bates, Senior Vice President and GM, Enterprise, Commercial, and Small Business, Cisco

Tuesday, March 23

11:15 a.m.–noon Osceola C

Role of the Cloud in Enterprise Communications

Bassam Khan, Director, Product Management, Postpath Engineering Administration, Cisco

Tuesday, March 23

1–1:45 p.m. Osceola C

Quality of Service and Network Design for Converged Networks Workshop

Paul Liesenberg, Marketing Manager, CIO, Relevancy and Enterprise Architecture Marketing, Cisco

Tuesday, March 23

2–5 p.m. Osceola B

Extending Video Across the Enterprise Boundary Panel

Ted Tracy, Director, Engineering and Architecture, TelePresence, Cisco

Tuesday, March 23

3:15–4 p.m. Osceola A

Challenges in Mass Deployment: From Tens to Thousands of Video Endpoints Roundtable

Roy Skillicorn, Senior Director, Video Practice, Cisco

Tuesday, March 23

4–5 p.m. Osceola A

Managed/Hosted Services for Unified Communications

Eric Schoch, Director, IP Communications End Points Marketing, Cisco

Wednesday, March 24

8–8:45 a.m. Sun A

How Much Voice Mail Do You Really Need? Todd Tatum, Manager, Unified Communications Product Management, Cisco

Wednesday, March 24

8–8:45 a.m. Osceola A

VoiceCon Summit: User Forum Darrius Jones, Chief Technology Officer, USAA

Wednesday, March 24

10–10:45 a.m. Osceola C

VoiceCon Summit: User Forum Jason Norton, Director, Operations and Telecommunications, Scripps Networks

Wednesday, March 24

10–10:45 a.m. Osceola C

Unified Communications Leadership Roundtable: How Far Have We Come? What’s Next? Breakout Panel

Bryan Tantzen, Director, Customer Business Transformation, Unified Communications, Cisco

Wednesday, March 24

1–1:45 p.m. Osceola A

IP Telephony System RFP: Who Delivers the Goods?

Bob Close, Engineer Technical Marketing, Enterprise Voice Systems Architecture

Wednesday, March 24

2–5 p.m. Sun A

Challenges in Achieving the Promise of Presence

Steve Donovan, Engineer, Presence Engineering, Cisco

Wednesday, March 24

3:15–4 p.m. Sarasota

Speaking SessionsMark your calendars to attend these informative sessions presented by Cisco.

Visit the Virtual VoiceCon ExperienceExperience firsthand how Cisco collaboration solutions enable organizations to improve interactions, encourage innovation and creativity, make better decisions faster, and increase responsiveness to customers and the market:

• Build trust and accelerate decisionswith rich, reliable interactions

• Connect the right people and information

• Accelerate team performance • Maximize the value of existing IT

investments • Collaborate with confidence across

organizations

Start the conversations today by visiting the Cisco Virtual VoiceCon Experience and participate in a variety of ways:

• Watch white boarding sessions by Cisco subject matter experts

• Learn about Cisco’s collaboration vision and comprehensive portfolio

• Get daily updates, demos, and interviews from VoiceCon Orlando 2010

• Connect with industry peers and analysts

• Ask Cisco experts questions and get answers

To visit Virtual VoiceCon and to learn more about the New Collaboration Experience, click here.

Design Your New Collaboration ExperienceMeet with Cisco experts for a free session with a Cisco collaboration expert to design your customized collaboration environment. Discover new ways Cisco Collaboration and Unified Communications solutions can help your organization improve interactions, encourage innovation and creativity, make better decisions faster, and increase your responsiveness to customers and the market. Topics will focus on:

• Getting network ready

• Completing the migration to unified communications

• Using existing investments for collaboration

• Adding customer collaboration to your environment

• Creating flexible deployment models for collaboration

Experience the latest Cisco collaboration solution technologies through our live demonstrations:

The Mobile Experience See how messaging and mobility from Cisco support an increasingly mobile workforce to increase revenue by staying on top of opportunities.

The Intercompany Experience View ways intercompany communication from Cisco enables an organization to work with customers, partners, or suppliers as a single team.

The Team Experience Experience how enterprise social software from Cisco facilitates faster teamwork and more efficient collaboration to accomplish more with less.

The Customer Experience Find out how customer collaboration from Cisco allows an organization to address user comments on a social media site to achieve customer satisfaction.

The New Cisco TelePresence Experience Experience a fully immersive Cisco TelePresence meeting using the Cisco TelePresence System 3010 and see the new active collaboration room experience.

The Integrated Media ExperienceSee how Cisco TelePresence conferencing and Cisco WebEx come together in the Cisco TelePresence WebEx Engage demonstration. Also witness how a meeting on the Cisco TelePresence System 3010 streams live over Cisco Show and Share.

Demonstrations

Join the Collaboration Conversation

Virtual VoiceCon Experience: cisco.com/go/virtualvoicecon

Cisco Collaboration User Group: cisco.com/go/cug

Blog: blogs.cisco.com/collaboration

Facebook: facebook.com/CiscoCollab

Twitter: twitter.com/CiscoCollab, using hashtag #ciscovc10

Slide Share: slideshare.net/CiscoCollaboration

YouTube: youtube.com/user/CiscoCollaboration4

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Cloud Systems Inc. atmospherics transform Cisco’s IP phones into productivity-enhancing control consoles. Personalized buttons on the IP phone’s LCD allow individual users to customize their work environment. Users can automatically launch video conference calls without the need for remote controls and can control room temperature and adjust lighting at the touch of a button. www.cloudsystems.com

Through its Jabra brand, GN Netcom is a world leader in innovative headset solutions. With sales offices around the world, GN Netcom develops, manufactures, and markets a broad range of wireless and corded headsets for contact center and office-based users. GN will be demonstrating its new line of wireless headsets, the Jabra Pro 9470 and Jabra GO 6470. Featuring trimode connectivity and touchscreen LCD displays, these headsets represent the new state of the art for audio endpoints. www.jabra.com

IPcelerate will be demonstrating its next generation of business applications for Cisco’s midlet-based phones and smart mobile device applications integrated through its recently announced web services module. Customers will be able to see real-time collaborative, alerting, and notification being transparently delivered across Cisco phones, Apple iPhones, and social networking applications. www.ipcelerate.com

IP Trade’s vision is to provide the most secure and reliable IP trading turrets for financial institutions globally. IP Trade’s turret offers all the features normally associated with traditionally deployed trading rooms, but delivers these using the Cisco Unified Communications platform. In addition, the open standards turret architecture allows IP Trade to transparently integrate with the application environment of the institution. www.iptrade-networks.com

Partner Pavilion Participants

Cloud Systems

Customer Business Transformation Need to secure budget for an IPT or Collaboration project? You’ll FLIP™ during your visit to Cisco’s Customer Business Transformation (CBT) partner pavilion kiosk!

Pick up the calculator tools and use-case examples we’ve developed with customers that focus on how to reduce cost and drive collaboration enabled business transformation. You might even win a FLIP video camera! How’s that for an ROI?

A Special Thank You to our Participating PartnersSee the latest technology in Cisco’s Partner Pavilion and other areas, right on the show floor. A variety of Cisco technology partners will be onsite to demonstrate our joint solutions. Learn how we are working together to enable more effective, more secure, and more personal communications that directly affect both sales and profitability.

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Participate TodayInterested in getting more involved in the collaboration conversation? Participate in the following groups to network with peers, access resources, and provide insights. Membership for each of these groups is free! Visit the Cisco registration counter (1001) on the show floor.

Cisco Preferred Access Rewards Program Sign up today and start earning pass points while interacting with Cisco. Opportunities to earn points range from participating in a Cisco live event to a simple online survey. You can redeem your points for products and services.

To learn more, click here.

Cisco Collaboration CommunityJoin conversations and share best practices in collaboration. Find answers. Access exclusive information and tools. Talk to experts. Establish a network of contacts. Voice your opinion. Help others while helping yourself.

To learn more, click here.

Cisco Collaboration User GroupBecome a member of the Cisco Collaboration User Group, one of the fastest-growing and most influential organizations for Cisco customers. Gain exclusive access to Cisco briefings and product experts while influencing Cisco product direction, increase your professional knowledge, and expand your peer network.

To learn more, click here.

NEVOTEK, the IP Convergence Company, founded in 2001, is dedicated to providing dynamic, value-added business communications solutions. Nevotek uses the highly programmable, IP-based unified communications platform as a springboard for its own innovative product suite to address the communications needs of many types of customers. With Nevotek technology, an IP phone can become a sophisticated, purpose-designed information terminal. Nevotek’s end-to-end solutions are designed for enterprise and commercial customers in a variety of vertical markets, including real estate, hospitality, healthcare, and others. Nevotek products help these companies simplify their operations, lower their operating costs, and improve their end users’ overall experience. Businesses that invest in Nevotek products can count on IP convergence technology that combines innovation with ease of use and highly dependable responsiveness—anywhere in the world. Nevotek markets and sells its product portfolio through international resellers, all of which are Cisco IP telephony channels. www.nevotek.com

Today’s customers want faster, more responsive service across every channel…from the call center to the social web. Cisco and salesforce.com have taken the guesswork—not to mention the expense and frustration—out of integrating your contact center and your CRM. Two major industry leaders integrating world class CRM and contact center products to create a single joint solution called Cisco and salesforce.com Customer Interaction Cloud. It all works together easily, transparently, and naturally.

With Salesforce.com’s Service Cloud, you get a CRM solution that offers less agent training, consistently faster resolutions, and greater customer loyalty. And because it all runs online—in the cloud—there´s no expensive infrastructure or complicated software. With the Service Cloud, you’re up and running in a matter of weeks. No wonder more than 8,000 service organizations are already there.www.salesforce.com

Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. Singlewire’s main application offerings—InformaCast, PushToTalk, InformaCast CK, and DORA—allow customers unprecedented control in designing mass notifications, assigning them to specific recipients, and determining the medium for dissemination—IP phones, IP speakers, email, and so on. Singlewire is devoted to maintaining the agility and imagination needed to fulfill its customers’ needs. www.singlewire.com

Partner Pavilion Participants

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Continue Your Training and Education Opportunities

The New Collaboration Experience Road ShowMarch 6–April 27, 2010

Register Now

Cisco Live!June 27–July 1, 2010 Las Vegas, NV

Register Now

Collaboration in the Cloud TechWise TVMarch 31, 10:30 a.m. Pacific Time (live workshop)

April 22, 10 a.m. Pacific Time (Internet broadcast)

Register Now

Sipera Systems is the worldwide market leader in solutions for the rapid and simple adoption of unified communications. Thousands of users rely on Sipera to secure voice over IP, IP video, collaboration, messaging, and dozens of other high-performance applications. Sipera’s innovative “borderless UC” enables secure communications to any device in any location. www.sipera.com

Verint Witness Actionable Solutions is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. www.verint.com

Sprint offers innovative IP Convergence Solutions, collaborating with leading partners to enable unified communications, providing customers with improved productivity, simplicity and the best value. www.sprint.com

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world’s most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees – enabling them to increase productivity and efficiency and help preserve the environment. Many of the world’s largest businesses and governments – including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions – rely on our professional and managed services and network technologies to accelerate their business. www.verizonbusiness.com

Partners Participating in Other Cisco Show Floor Areas

Partner Pavilion Participants