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Share this email: The Official Newsletter of the TECB Serving the first, first responders TECB Website TECB Welcomes Phillip Noel to the Board Phillip Noel of Bedford County was appointed to the TECB by Speaker Beth Harwell. Noel will be replacing former Vice Chairman Jimmy Turnbow whose term expires July 1st. Noel's first board meeting will be August 2nd, 2017. The TECB and staff welcome him to the team. Eddie Burchell, Director of Technology Next Gen Update What’s happening with Next Generation 911 in Tennessee? By Eddie Burchell 1. The move to ‘Stage 3’ of the project in the Jackson area has been postponed as most of you are aware by now. This was due to some potential conflicts in the way ESNs are numbered. A fix was identified and changes to the database are being made. Once these changes are applied, like all procedures, it must be tested. We hope that we will be back on schedule within the next few weeks. 2. Text-to-911 tests: A paperwork issue has delayed this project temporarily. Agreements between AT&T and other companies that are involved needed to be reviewed and updated before this work could move forward. The updates are in progress and we are hopeful this will be back on schedule by August. Special thanks go to Marshall County who agreed to test and for their patience as these updates are made. 3. Satellite Redundancy: I believe everyone agrees that having a redundant path for Next Generation 911 traffic should be a priority. We have been working with our partners at AT&T to identify possible satellite services that would pick up traffic, if the T- 1s, or other circuits to PSAPs failed. A test was conducted at Cheatham County (thanks Linda) and the results looked good. However, there are still a number of issues to be worked through before this could be put into widespread use. Presently, we are getting information together that we will present to the Operations Committee to determine if this is the best approach. I will keep you posted as we move forward. 4. Continuity of Operations Plans (COOP): I have been reviewing COOP documents for a while and have found that our standard plan is not detailed enough. I have compared earlier versions with other agencies’ plans and have drafted a new template for ECDs/PSAPs. This document is being reviewed and it will be e-mailed to everyone once it is approved. I am also putting together a “Policy 9 Checklist” to make it easier for ECDs/PSAPs to perform a check of their operations to ensure compliance with TECB policy. Other initiatives are being worked or discussed, but I will wait until I have detailed information to share. I’m anxious to see everyone at the TENA conference so we can talk about what’s coming up. Thanks, and I hope you are enjoying the warm weather. -Eddie Burchell Money Matters Jim Barnes talks about managing your balance sheet for depreciation in this month's Money Matters. Caleb Estes Get's Call from Country Music Star Chris Young Chairwoman Jennifer Estes' son Caleb who is fighting cancer got an unexpected call from country superstar Chris Young. Caleb was coming out of his chemo treatment and got a call via facetime from Chris to see how Caleb was feeling and sent his get well wishes. Chris was joined by Amber's friend, hit songwriter Anthony Smith who wrote Chris' hit song "Tomorrow." Click below to view part of their conversation. You can follow Caleb's journey by following the Team Caleb facebook page. Follow Team Caleb! TECB Activities The TECB's Amber McDonald served as emcee for Mental Health Day on the Hill. Director of Government and External Affairs Amber McDonald hosted "Mental Health Day on the Hill" during legislative session. During the day's events she spoke about the new position the TECB has created with the hiring of a 911 training coordinator. The coordinator will oversee the creation of a 911 telecommunicator curriculum to address call handling, including protocol for callers with disabilities or persons facing an emotional health crisis. The new 911 training coordinator is scheduled to be announced next month. Chairwoman Jennifer Estes was in attendance as well as the TDMHSAS Commissioner Marie Williams. Guest speakers included Speaker Beth Harwell, Lieutenant Governor Randy McNally, Senator Lee Harris and other legislative leadership. Speaker Harwell addressing the audience Lieutenant Governor Randy McNally Local Light: Washington County 911 Amanda Rupe from Washington County wrote an essay in honor of Telecommunicator Week. Board member Bob McNeill decided to share Amanda's thoughts on her life saving career. According to a 2014 article in Forbes, people who stay in a position with a company long term earn less overall than those who move to different companies every few years. It makes sense. Employees often hit a limit with what experience they can garner from a position and employers expect continued betterment with little increase in pay. The research suggests that changing employers every two to three years is the most beneficial plan of action, increasing a person’s lifetime earnings dramatically and giving one the opportunity to diversify their skills and make themselves more valuable overall. Although unintentionally, I had been following this model all my working years. Once I read the article, it suddenly made sense why I felt like my previous jobs had came to a natural stopping point after a couple of years. But then, like the love of your life that sweeps you off your feet and you never saw coming, dispatch entered my life. The knowledge and experience that I have accumulated in my two to three year stints in other fields of work had prepared me almost perfectly to be a telecommunicator. Reading the job description for the first time, I felt practically naive that I had never considered a job with 911 before. I knew the area of the jurisdiction with which I was applying well, I have a logical head on my shoulders and appreciate the challenge of making quality decisions on a daily basis, and I have a huge respect for the agencies that I would be dispatching for. Whereas I undoubtedly would never be a law enforcement officer or firefighter, being a telecommunicator presented the opportunity to help my community in a way that I am truly qualified for. Beginning my career with 911 was an immediate departure from the ‘two to three year’ ideology of my past employment. After years of making that my way of life, it’s a brisk feeling to step into a place knowing that at absolute best you’ll be in training for a year. The reality was that I spent nearly two years under the tutelage of an array of veteran dispatchers who ranged from hyper perfectionists to mildly complacent, and I learned from each and every one of them. Even as a fully trained telecommunicator, I am becoming more proficient and honing my skills with every shift. Yet as I approach the window of time in which my previous jobs waned toward completion, dispatching continues to feel new each day. Perhaps the most discussed negative aspect of being a telecommunicator that one must consider before undertaking the career is the stress involved. Hearts grow heavy at the despair and disaster that potentially await on the other end of a ringing line. It takes a great deal of experience picking up the phone and answering, “911,” before the initial jolt of panic subsides. Understanding the amount of routine requests that are handled alongside the emergencies makes answering a 911 line feel less significant over time, but the visceral, physical response to hearing a caller report a dire emergency doesn’t cease. The sounds of someone’s last breath or a weapon being fired are capable of burning themselves into a telecommunicator’s brain and manifesting as strain on the body. I regard the situation of these difficult calls with a great sense of personal responsibility. With my pulse climbing in my throat, I utilize every bit of knowledge, training, and experience that I have to get help to the desperate caller as quickly as possible. I take solace in performing my duties to the best of my ability. I may not be able to stop every misfortune from occurring, but knowing I’ve provided the caller with the best possible assistance alleviates that stress as I listen to people as they explain the worst day of their lives. Truthfully I’ve not taken a great number of calls that have left me shaken. That is thanks in part to my healthy perspective of my role in helping people and also due to the considerable rarity of ‘true’ emergencies in the area I call home. Washington County has enough intrigue to satisfy my interest while still retaining a certain silver lined Mayberry-ish quality. I’ve witnessed frustration amongst my fellow telecommunicator due to the seemingly mundane nature of the requests we handle so frequently. Another reason I feel uniquely suited for a dispatch position is that the repetitive calls don’t cause me distress either. An incident that leads to a citizen calling for help may be common to me but that doesn’t make it commonplace for the caller. Every time I answer the phone it is an opportunity to make a positive impression on the public. Even if I can't make a huge impact on a person's life I can at least be the courteous voice they hear when they are in need. The two to three year time frame is rapidly approaching for me and I am delighted to be breaking the trend. I will not be seeking new employment in the next year or the foreseeable future. Now I have the privilege of being a part of something that hasn’t left me restless, looking for a new adventure. My adventure and satisfaction are all right here and I feel fortunate to have found the job I feel like I am meant to be doing. While waiting for help to arrive for a suicidal caller I have heard from the other end of the line, “Thank you ma’am for saving my life.” This just isn’t the sort of experience that can be replicated in other fields. Being a dispatcher fulfills me because the work so precisely fits my skill set while giving me the chance to make a difference in people’s lives.Telecommunications is more than just a job to me and I take pride in being an important albeit invisible link in the chain that holds this community together.- Amanda Rupe Representative Curcio Visits Dickson County 911 Michael Curcio, State Representative of Dickson County, toured the Dickson 911 Center this past month. During his visit, Representative Curcio viewed the latest software and conversed with employees while asking important emergency communications questions to 911 Director Paul McCallister. Amber McDonald, Rep. Curcio, Rosalind Sowell and Paul McCallister Representative Curcio talks with 911 Director Paul McCallister about Dickson County 911. Want to schedule a 911 tour with your local legislator? To schedule a tour at your PSAP with your local representative or senator contact [email protected] Former TECB Vice-Chair Retires Former Vice Chairman of the TECB and Sullivan County 911 Director Ike Lowry is retiring. Please join him for his farewell celebration! Staff Birthdays Celebrating June birthdays at the TECB are Jim Barnes (14th), Barbara Shank (12th), and Vanessa Williams (19th). Wish them a Happy Birthday! Upcoming NENA Training Classes The Supervisor Training Course will be held June 26th-28th in Kingsport at the Kingsport Higher Education Center. For last minute sign ups contact Barbara Shank at [email protected] 911 Trivia An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, what percentage are from wireless devices? A. 50% B. 40% C. 70% NENA attendees celebrate and would like to congratulate the Nashville Predators on a terrific season! NENA Conference 2017 The annual NENA conference and expo took place in San Antonio, Texas, during the week of June 3rd-8th at the Henry B. Gonzalez Convention Center. Executive Director Curtis Sutton, General Counsel Ben Glover, Director of Government External Affairs Amber McDonald and 911 professionals from across the state and country attended the event. During the conference, 911 experts and vendors from around the world spoke about the future of 911. Other topics included technological advances, training initiatives and enhancing emergency services. Read more at nena.org or by clicking below. Amber McDonald, Jamison Peevyhouse and Paul McCallister and Benjamin Glover attended NENA's kick off celebration. Executive Director Curtis Sutton presented with MCP's Dave Sehnert during 911 learning sessions. The exhibit hall was full of 911 vendors and a K-9 demonstration showing the latest advances in emergency services and security. Director of Government and External Affairs Amber McDonald joined the NENA staff at the Young Professionals event. Many classes were given throughout the week focusing on enhanced training and technology within the industry. Did You Know? Some 911 dispatchers eventually suffer from critical incident stress syndrome (CISS), which is similar to PTSD. It affects people who are constantly close to and intricately involved in other people’s massive crises and tragedies. Symptoms include nightmares, severe anxiety, and an inability to cope with stressful situations in daily life. Access to emotional health resources are pivotal for a healthy, long lasting career in telecommunication. Answering the Call Conference and Awards The 4th annual "Answering the Call" conference and awards ceremony was held at the Jackson Madison County General Hospital's J Walter Barnes Conference Center in Jackson, TN. The conference focused on providing ongoing education to telecommunicators.The event was sponsored by Jackson Med-Link RMCC. The Department of Mental Health's Assistant Director of Suicide Prevention Neru Geru was a guest speaker and during his lecture Neru addressed tips for handling suicidal callers, demonstrated successful tools to ensure successful contact between first responders and those in crisis. He also emphasized the importance of self care and provided resources for 911 telecommunicators. Attendees followed with Q&A after the presentation. For mental health resources for your PSAP contact [email protected] During the awards ceremony plaques were given to Judy Wilkins of Decatur County 911 for "Telecommunicator of the Year" and Jackson Police Department Central Dispatch who received the award for "Telecommunications Center of the Year." The 2018 conference has been scheduled for April 2nd-4th. For more information contact Ken Boroughs at [email protected] Jonathan Wood with Air Evac Lifeteam, Holly Richardson with JPD and Ken Boroughs Jonathan Wood with Air Evac Lifeteam, Judy Wilkins and Ken Boroughs TDMHSAS' Neru Gobin Assistant Director of Crisis Services and Suicide Prevention speaks about receiving mental health related 911 calls. Industry News: Can 911 find you? Tennessee is the focus of a pilot project that will help first responders accurately determine the location of a life threatening emergency. Click below to hear more from our Executive Director Curtis Sutton, Chairwoman Jennifer Estes and board member Bob McNeill. TECB Staff Begins AWS The staff at the TECB has officially started alternative workspace solutions (AWS) this month. The staff will now be mobile but you can still contact everyone by their current contact information. Special Board Meeting On Wednesday, June 28th, at 9:30am there will be a special board meeting to discuss the financial decisions of the TECB from the previous board meeting. The meeting will take place at the Davy Crockett Tower in the 1st floor conference room. Subscribe to our email list *Answer to Trivia: C. In many areas 70% or more 911 calls are made from wireless phones. About the Tennessee Department of Commerce and Insurance: TDCI is charged with protecting the interests of consumers while providing fair, efficient oversight and a level field of competition for a broad array of industries and professionals doing business in Tennessee. Our divisions include the Athletic Commission, Consumer Affairs, Tennessee Corrections Institute, Emergency Communications Board, Fire Prevention, Insurance, Tennessee Law Enforcement Training Academy, Peace Officers Standards and Training, Regulatory Boards, Securities, and TennCare Oversight. Manage your preferences | Opt out using TrueRemove™ Got this as a forward? Sign up to receive our future emails. View this email online. 500 James Robertson Parkway 11th Floor Nashville, TN | 37243-0582 US This email was sent to . To continue receiving our emails, add us to your address book.

The Official NENA Newsletter Conference of the TECB · wrote Chris' hit song "Tomorrow." ... served as emcee for Mental Health Day on the Hill. ... most beneficial plan of action,

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Page 1: The Official NENA Newsletter Conference of the TECB · wrote Chris' hit song "Tomorrow." ... served as emcee for Mental Health Day on the Hill. ... most beneficial plan of action,

Sharethisemail:

TheOfficialNewsletteroftheTECBServingthefirst,firstresponders

TECBWebsite

TECBWelcomesPhillipNoeltotheBoard

PhillipNoelofBedfordCountywasappointedtotheTECBbySpeakerBethHarwell.NoelwillbereplacingformerViceChairmanJimmyTurnbowwhosetermexpiresJuly1st.Noel'sfirstboardmeetingwillbeAugust2nd,2017.TheTECBandstaffwelcomehimtotheteam.

EddieBurchell,Directorof

Technology

NextGenUpdateWhat’shappeningwithNextGeneration911inTennessee?

ByEddieBurchell

1.Themoveto‘Stage3’oftheprojectintheJacksonareahasbeenpostponedasmostofyouareawarebynow.ThiswasduetosomepotentialconflictsinthewayESNsarenumbered.Afixwasidentifiedandchangestothedatabasearebeingmade.Oncethesechangesareapplied,likeallprocedures,itmustbetested.Wehopethatwewillbebackonschedulewithinthenextfewweeks.

2.Text-to-911tests:Apaperworkissuehasdelayedthisprojecttemporarily.AgreementsbetweenAT&Tandothercompaniesthatareinvolvedneededtobereviewedandupdatedbeforethisworkcouldmoveforward.TheupdatesareinprogressandwearehopefulthiswillbebackonschedulebyAugust.SpecialthanksgotoMarshallCountywhoagreedtotestandfortheirpatienceastheseupdatesaremade.

3.SatelliteRedundancy:IbelieveeveryoneagreesthathavingaredundantpathforNextGeneration911trafficshouldbeapriority.WehavebeenworkingwithourpartnersatAT&Ttoidentifypossiblesatelliteservicesthatwouldpickuptraffic,iftheT-1s,orothercircuitstoPSAPsfailed.AtestwasconductedatCheathamCounty(thanksLinda)andtheresultslookedgood.However,therearestillanumberofissuestobeworkedthroughbeforethiscouldbeputintowidespreaduse.Presently,wearegettinginformationtogetherthatwewillpresenttotheOperationsCommitteetodetermineifthisisthebestapproach.Iwillkeepyoupostedaswemoveforward.

4.ContinuityofOperationsPlans(COOP):IhavebeenreviewingCOOPdocumentsforawhileandhavefoundthatourstandardplanisnotdetailedenough.Ihavecomparedearlierversionswithotheragencies’plansandhavedraftedanewtemplateforECDs/PSAPs.Thisdocumentisbeingreviewedanditwillbee-mailedtoeveryoneonceitisapproved.Iamalsoputtingtogethera“Policy9Checklist”tomakeiteasierforECDs/PSAPstoperformacheckoftheiroperationstoensurecompliancewithTECBpolicy.

Otherinitiativesarebeingworkedordiscussed,butIwillwaituntilIhavedetailedinformationtoshare.I’manxioustoseeeveryoneattheTENAconferencesowecantalkaboutwhat’scomingup.

Thanks,andIhopeyouareenjoyingthewarmweather.

-EddieBurchell

MoneyMattersJimBarnestalksaboutmanagingyourbalancesheetfordepreciationinthismonth'sMoneyMatters.

CalebEstesGet'sCallfromCountryMusicStar

ChrisYoung

ChairwomanJenniferEstes'sonCalebwhoisfightingcancergotanunexpectedcallfromcountrysuperstarChrisYoung.CalebwascomingoutofhischemotreatmentandgotacallviafacetimefromChristoseehowCalebwasfeelingandsenthisgetwellwishes.ChriswasjoinedbyAmber'sfriend,hitsongwriterAnthonySmithwhowroteChris'hitsong"Tomorrow."Clickbelowtoviewpartoftheirconversation.

YoucanfollowCaleb'sjourneybyfollowingtheTeamCalebfacebookpage.

FollowTeamCaleb!

TECBActivities

TheTECB'sAmberMcDonald

servedasemceeforMentalHealth

DayontheHill.

DirectorofGovernmentandExternalAffairsAmberMcDonaldhosted"MentalHealthDayontheHill"duringlegislativesession.Duringtheday'seventsshespokeaboutthenewpositiontheTECBhascreatedwiththehiringofa911trainingcoordinator.Thecoordinatorwilloverseethecreationofa911telecommunicatorcurriculumtoaddresscallhandling,includingprotocolforcallerswithdisabilitiesorpersonsfacinganemotionalhealthcrisis.Thenew911trainingcoordinatorisscheduledtobeannouncednextmonth.

ChairwomanJenniferEsteswasinattendanceaswellastheTDMHSASCommissionerMarieWilliams.GuestspeakersincludedSpeakerBethHarwell,LieutenantGovernorRandyMcNally,SenatorLeeHarrisandotherlegislativeleadership.

SpeakerHarwelladdressingthe

audience

LieutenantGovernorRandyMcNally

LocalLight:WashingtonCounty911AmandaRupefromWashingtonCountywroteanessayinhonorofTelecommunicatorWeek.BoardmemberBobMcNeilldecidedtoshareAmanda'sthoughtsonherlifesavingcareer.

Accordingtoa2014articleinForbes,peoplewhostayinapositionwithacompanylongtermearnlessoverallthanthosewhomovetodifferentcompanieseveryfewyears.Itmakessense.Employeesoftenhitalimitwithwhatexperiencetheycangarnerfromapositionandemployersexpectcontinuedbettermentwithlittleincreaseinpay.Theresearchsuggeststhatchangingemployerseverytwotothreeyearsisthemostbeneficialplanofaction,increasingaperson’slifetimeearningsdramaticallyandgivingonetheopportunitytodiversifytheirskillsandmakethemselvesmorevaluableoverall.Althoughunintentionally,Ihadbeenfollowingthismodelallmyworkingyears.OnceIreadthearticle,itsuddenlymadesensewhyIfeltlikemypreviousjobshadcametoanaturalstoppingpointafteracoupleofyears.Butthen,liketheloveofyourlifethatsweepsyouoffyourfeetandyouneversawcoming,dispatchenteredmylife.TheknowledgeandexperiencethatIhaveaccumulatedinmytwotothreeyearstintsinotherfieldsofworkhadpreparedmealmostperfectlytobeatelecommunicator.Readingthejobdescriptionforthefirsttime,IfeltpracticallynaivethatIhadneverconsideredajobwith911before.IknewtheareaofthejurisdictionwithwhichIwasapplyingwell,Ihavealogicalheadonmyshouldersandappreciatethechallengeofmakingqualitydecisionsonadailybasis,andIhaveahugerespectfortheagenciesthatIwouldbedispatchingfor.WhereasIundoubtedlywouldneverbealawenforcementofficerorfirefighter,beingatelecommunicatorpresentedtheopportunitytohelpmycommunityinawaythatIamtrulyqualifiedfor.

Beginningmycareerwith911wasanimmediatedeparturefromthe‘twotothreeyear’ideologyofmypastemployment.Afteryearsofmakingthatmywayoflife,it’sabriskfeelingtostepintoaplaceknowingthatatabsolutebestyou’llbeintrainingforayear.TherealitywasthatIspentnearlytwoyearsunderthetutelageofanarrayofveterandispatcherswhorangedfromhyperperfectioniststomildlycomplacent,andIlearnedfromeachandeveryoneofthem.Evenasafullytrainedtelecommunicator,Iambecomingmoreproficientandhoningmyskillswitheveryshift.YetasIapproachthewindowoftimeinwhichmypreviousjobswanedtowardcompletion,dispatchingcontinuestofeelneweachday.

Perhapsthemostdiscussednegativeaspectofbeingatelecommunicatorthatonemustconsiderbeforeundertakingthecareeristhestressinvolved.Heartsgrowheavyatthedespairanddisasterthatpotentiallyawaitontheotherendofaringingline.Ittakesagreatdealofexperiencepickingupthephoneandanswering,“911,”beforetheinitialjoltofpanicsubsides.Understandingtheamountofroutinerequeststhatarehandledalongsidetheemergenciesmakesansweringa911linefeellesssignificantovertime,butthevisceral,physicalresponsetohearingacallerreportadireemergencydoesn’tcease.Thesoundsofsomeone’slastbreathoraweaponbeingfiredarecapableofburningthemselvesintoatelecommunicator’sbrainandmanifestingasstrainonthebody.Iregardthesituationofthesedifficultcallswithagreatsenseofpersonalresponsibility.Withmypulseclimbinginmythroat,Iutilizeeverybitofknowledge,training,andexperiencethatIhavetogethelptothedesperatecallerasquicklyaspossible.Itakesolaceinperformingmydutiestothebestofmyability.Imaynotbeabletostopeverymisfortunefromoccurring,butknowingI’veprovidedthecallerwiththebestpossibleassistancealleviatesthatstressasIlistentopeopleastheyexplaintheworstdayoftheirlives.

TruthfullyI’venottakenagreatnumberofcallsthathaveleftmeshaken.Thatisthanksinparttomyhealthyperspectiveofmyroleinhelpingpeopleandalsoduetotheconsiderablerarityof‘true’emergenciesintheareaIcallhome.WashingtonCountyhasenoughintriguetosatisfymyinterestwhilestillretainingacertainsilverlinedMayberry-ishquality.I’vewitnessedfrustrationamongstmyfellowtelecommunicatorduetotheseeminglymundanenatureoftherequestswehandlesofrequently.AnotherreasonIfeeluniquelysuitedforadispatchpositionisthattherepetitivecallsdon’tcausemedistresseither.Anincidentthatleadstoacitizencallingforhelpmaybecommontomebutthatdoesn’tmakeitcommonplaceforthecaller.EverytimeIanswerthephoneitisanopportunitytomakeapositiveimpressiononthepublic.EvenifIcan'tmakeahugeimpactonaperson'slifeIcanatleastbethecourteousvoicetheyhearwhentheyareinneed.

ThetwotothreeyeartimeframeisrapidlyapproachingformeandIamdelightedtobebreakingthetrend.Iwillnotbeseekingnewemploymentinthenextyearortheforeseeablefuture.NowIhavetheprivilegeofbeingapartofsomethingthathasn’tleftmerestless,lookingforanewadventure.MyadventureandsatisfactionareallrighthereandIfeelfortunatetohavefoundthejobIfeellikeIammeanttobedoing.WhilewaitingforhelptoarriveforasuicidalcallerIhaveheardfromtheotherendoftheline,“Thankyouma’amforsavingmylife.”Thisjustisn’tthesortofexperiencethatcanbereplicatedinotherfields.Beingadispatcherfulfillsmebecausetheworksopreciselyfitsmyskillsetwhilegivingmethechancetomakeadifferenceinpeople’slives.TelecommunicationsismorethanjustajobtomeandItakeprideinbeinganimportantalbeitinvisiblelinkinthechainthatholdsthiscommunitytogether.-AmandaRupe

RepresentativeCurcioVisitsDicksonCounty911MichaelCurcio,StateRepresentativeofDicksonCounty,touredtheDickson911Centerthispastmonth.Duringhisvisit,RepresentativeCurcioviewedthelatestsoftwareandconversedwithemployeeswhileaskingimportantemergencycommunicationsquestionsto911DirectorPaulMcCallister.

AmberMcDonald,Rep.Curcio,

RosalindSowellandPaulMcCallister

RepresentativeCurciotalkswith911

DirectorPaulMcCallisterabout

DicksonCounty911.

Wanttoschedulea911tourwithyourlocallegislator?

ToscheduleatouratyourPSAPwithyourlocalrepresentativeorsenatorcontactamber.mcdonald@tn.gov

FormerTECBVice-ChairRetiresFormerViceChairmanoftheTECBandSullivanCounty911DirectorIkeLowryisretiring.Pleasejoinhimforhisfarewellcelebration!

StaffBirthdaysCelebratingJunebirthdaysattheTECBareJimBarnes(14th),BarbaraShank(12th),andVanessaWilliams(19th).WishthemaHappyBirthday!

UpcomingNENATrainingClassesThe

SupervisorTrainingCoursewillbeheldJune26th-28thinKingsportattheKingsportHigherEducationCenter.ForlastminutesignupscontactBarbaraShankatbarbara.shank@tn.gov

911Trivia

Anestimated240millioncallsaremadeto9-1-1intheU.S.eachyear.Inmanyareas,whatpercentagearefromwirelessdevices?

A.50%

B.40%

C.70%

NENAattendeescelebrateandwould

liketocongratulatetheNashville

Predatorsonaterrificseason!

NENAConference2017TheannualNENAconferenceandexpotookplaceinSanAntonio,Texas,duringtheweekofJune3rd-8thattheHenryB.GonzalezConventionCenter.ExecutiveDirectorCurtisSutton,GeneralCounselBenGlover,DirectorofGovernmentExternalAffairsAmberMcDonaldand911professionalsfromacrossthestateandcountryattendedtheevent.Duringtheconference,911expertsandvendorsfromaroundtheworldspokeaboutthefutureof911.Othertopicsincludedtechnologicaladvances,traininginitiativesandenhancingemergencyservices.Readmoreatnena.orgorbyclickingbelow.

AmberMcDonald,JamisonPeevyhouseandPaulMcCallisterandBenjaminGloverattendedNENA'skickoffcelebration.

ExecutiveDirectorCurtisSuttonpresentedwithMCP'sDaveSehnertduring911learningsessions.

Theexhibithallwasfullof911vendorsandaK-9demonstrationshowingthelatestadvancesinemergencyservicesandsecurity.

DirectorofGovernmentandExternalAffairsAmberMcDonaldjoinedtheNENAstaffattheYoungProfessionalsevent.

Manyclassesweregiventhroughouttheweekfocusingonenhancedtrainingandtechnologywithintheindustry.

DidYouKnow?Some911dispatcherseventuallysufferfromcriticalincidentstresssyndrome(CISS),whichissimilartoPTSD.Itaffectspeoplewhoareconstantlyclosetoandintricatelyinvolvedinotherpeople’smassivecrisesandtragedies.Symptomsincludenightmares,severeanxiety,andaninabilitytocopewithstressfulsituationsindailylife.Accesstoemotionalhealthresourcesarepivotalforahealthy,longlastingcareerintelecommunication.

AnsweringtheCallConferenceandAwardsThe4thannual"AnsweringtheCall"conferenceandawardsceremonywasheldattheJacksonMadisonCountyGeneralHospital'sJWalterBarnesConferenceCenterinJackson,TN.Theconferencefocusedonprovidingongoingeducationtotelecommunicators.TheeventwassponsoredbyJacksonMed-LinkRMCC.

TheDepartmentofMentalHealth'sAssistantDirectorofSuicidePreventionNeruGeruwasaguestspeakerandduringhislectureNeruaddressedtipsforhandlingsuicidalcallers,demonstratedsuccessfultoolstoensuresuccessfulcontactbetweenfirstrespondersandthoseincrisis.Healsoemphasizedtheimportanceofselfcareandprovidedresourcesfor911telecommunicators.AttendeesfollowedwithQ&Aafterthepresentation.FormentalhealthresourcesforyourPSAPcontactneru.gobin@tn.gov

DuringtheawardsceremonyplaquesweregiventoJudyWilkinsofDecaturCounty911for"TelecommunicatoroftheYear"andJacksonPoliceDepartmentCentralDispatchwhoreceivedtheawardfor"TelecommunicationsCenteroftheYear."

The2018conferencehasbeenscheduledforApril2nd-4th.FormoreinformationcontactKenBoroughsatken.boroughs@wth.org

JonathanWoodwithAirEvac

Lifeteam,HollyRichardsonwith

JPDandKenBoroughs

JonathanWoodwithAirEvac

Lifeteam,JudyWilkinsandKen

Boroughs

TDMHSAS'NeruGobinAssistant

DirectorofCrisisServicesand

SuicidePreventionspeaksabout

receivingmentalhealthrelated911

calls.

IndustryNews:Can911findyou?Tennesseeisthefocusofapilotprojectthatwillhelpfirstrespondersaccuratelydeterminethelocationofalifethreateningemergency.ClickbelowtohearmorefromourExecutiveDirectorCurtisSutton,ChairwomanJenniferEstesandboardmemberBobMcNeill.

TECBStaffBeginsAWSThestaffattheTECBhasofficiallystartedalternativeworkspacesolutions(AWS)thismonth.Thestaffwillnowbemobilebutyoucanstillcontacteveryonebytheircurrentcontactinformation.

SpecialBoardMeeting

OnWednesday,June28th,at9:30amtherewillbeaspecialboardmeetingtodiscussthefinancialdecisionsoftheTECBfromthepreviousboardmeeting.ThemeetingwilltakeplaceattheDavyCrockettTowerinthe1stfloorconferenceroom.

Subscribetoouremaillist

*AnswertoTrivia:

C.Inmanyareas70%ormore911callsaremadefromwirelessphones.

AbouttheTennesseeDepartmentofCommerceandInsurance:TDCIischargedwithprotectingtheinterestsofconsumerswhileprovidingfair,efficientoversightandalevelfieldofcompetitionforabroadarrayofindustriesand

professionalsdoingbusinessinTennessee.OurdivisionsincludetheAthleticCommission,ConsumerAffairs,TennesseeCorrectionsInstitute,EmergencyCommunicationsBoard,FirePrevention,Insurance,TennesseeLaw

EnforcementTrainingAcademy,PeaceOfficersStandardsandTraining,RegulatoryBoards,Securities,andTennCareOversight.

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Tennessee Emergency Communication Board (TECB)

Tennessee Emergency Communication Board (TECB)

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