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October 2019
INSIDE THIS ISSUE
What’s New ........................ …....2 1920 Advisory Team .......... …....2 Membership Packets ......... …....3 Arsht Volunteers Care ....... …....3 Parking Passes ................... …....4 Upcoming Trainings .......... …....4 Getting to Know You ......... …....5 Volunteer Dinner Highlights…..6 GTKY Contest Winner..…..….....7 Milestone Achievers….……........8 Neal Hoffson.………………….......9 Season Reminders…………........10 Books and Books Vouchers.......11 Books and Books Options…......11 Media Protocol…………….……....12 Experience Survey...….…….......12 Ticket Requests……………..........13 Season Reminders Continued..14 Cancellation Contact List….......15 Volunteer Report Time …..…...16
SPECIAL POINTS OF INTEREST
• Who is Beth Markowitz?
• FGS Promo Code
• Arsht Vision
• Arsht Mission
• Uniform Pricing List
• Ticket Reminders
• Pin Etiquette
• New Lanyards
• New Snacks
• Reminders
The Bridge
Volunteer Newsletter
Happy New Year!
Man! We started the year off with a bang! Thank you to everyone
who joined us at the Volunteer Appreciation Dinner. Those of you
who were not able to make it, you were missed!
I am thrilled to have the opportunity to lead this group of spectacular
volunteers yet another season.
Let’s make it the best season yet!
Sincerely,
Nicole
2
WHAT’S NEW WHAT’S COMING
1. FGS Promo Code
1. Trainings
In Africa there is a
concept known as
‘Ubuntu’ – the
profound sense that we
are human only
through the humanity
of others; that if we are
to accomplish anything
in this world it will in
equal measure be due
to the work and
achievement of
others.”
(Mandela)
Welcome the 2019-2020 Advisory team. We will meet monthly to
address any challenges and come up with new and creative ideas to
ensure our volunteers have the best volunteering experience possible.
In addition to the suggestion box, feel free to tell them your ideas so
they can bring them to the monthly meeting to be discussed. Meetings
will be held on the first Monday of each month.
2019-2020 VOLUNTEER ADVISORY TEAM
Pictured from Left to Right:
Roberto Criado, Joel Beyer, Laura Mendoza, Judith Traum, Betty Nessl-
Brandow, Brenda Romeo, Bill McDonald, Alina De La Paz (not pictured)
Beth Markowitz, Advancement Services &
Membership Assistant
How long have you worked at the Arsht Center in this position?
9 months
Is this your first role at the Arsht Center?
I was previously an intern for 7 months with Membership
Do you have any sib-lings?
Yes, an older sister
Do you have any chil-dren?
No.
What is one of your fa-vorite quotes?
Don’t wait for perfect moments, make moments perfect.
What chore do you abso-lutely hate doing?
I actually enjoy chores! I find them both relaxing and rewarding.
If you could choose any-one, who would you pick as your mentor?
I learn from and am inspired by my Arsht Center family
3
ARSHT VOLUNTEERS CARE Your new advisory team is already at work.
Introducing Arsht Volunteers Care. If an
extenuating circumstance arises and you find
yourself in need of tickets for a show, a
request can be sent directly to me
I, in turn, will make the volunteer team
aware of the need. If anyone is willing and able to donate some of their tick-
ets, they can contact me directly and we can make it happen.
The entire process will be kept anonymous; both the volunteer in need and
the person donating the tickets to protect the interest of both parties
involved. Each volunteer can make one such request each season and will
still need to follow the regular ticket request guidelines. Thank you for being
such a generous group of souls.
Let us know if you have any questions.
MEMBERSHIP PACKETS
If you earned 72 hours last season, the Advancement team gifted you with
an Arsht Center Culturist Membership. If you didn’t receive your member-
ship packet at the volunteer dinner, I will be handing them out at briefings
during October. As of November 1, any packets not picked up will be
mailed out. If you do not receive it by the end of November, then let us
know. If you are interested in upgrading your membership, please reach out
to [email protected] or call 786-468-2040 and they can assist you.
Thank you again for all of your dedication to the Arsht Center.
mailto:[email protected]
4
This season, a special
allocation of passes have
been set aside for
volunteers.
If you would like First
Access passes to any
remaining Free Gospel
Sundays performances,
submit your request just
like a normal ticket
request. Once we receive
the request, we will send
you the promo code along
with the dates that it is
valid for you to redeem
your tickets.
The promo code is only
valid while supplies last.
Although you don’t have
to, our recommendation
is to try to obtain the first
access passes on your
own first and if you are
unable to do so, then
submit a request through
volunteers.
Let us know if you have
any questions.
786-468-2033
New Volunteer Orientation 11/11/2019 6p—8p
Our next New Volunteer Orientation will take place on Monday
11/11/2019 in the PFS. If you know anyone that may be interested, please be
sure to pass along the information. They can contact us at:
[email protected] or visit www.arshtcenter.org/volunteers and click
on “Join Our Team!” Remember, if they stay past the 60 day trial period, you
earn extra incentive hours!
UBUNTU / Ticketing Trainings : In this training you will learn about the
spirit of UBUNTU and how it translates into being a volunteer. The second
part of this training is an introduction / refresher on using the new scanners.
Saturday, November 16 @ 1 pm - CST
Sunday, November 17 @ 1 pm - KCH Auditorium
Seating / Emergency Trainings: This training reviews basic venue
knowledge, covers seating, emergency procedures and much more. All volun-
teers are eligible for this training and are encouraged to participate. Great for
any usher who feels as though they are given the same assignments. This
training will help to improve skills needed to be flexible to usher on any tier.
Wednesday, November 20 @ 6:00 pm - KCH Auditorium
UPCOMING TRAININGS
1425 NE 2nd Avenue, Miami FL 33132
As of 11/1/2019, we will only be giving out validation stickers to incoming
new volunteers attending the New Volunteer orientation. If you have not yet
submitted your parking pass form to park in the garage, please do so as soon
as possible so we can have everyone up and ready with their cards by
November.
VOLUNTEER PARKING PASSES
https://www.google.com/maps/place/1425+NE+2nd+Ave,+Miami,+FL+33132/@25.7895598,-80.1894663,18z/data=!4m13!1m7!3m6!1s0x88d9b6a6f92eba8f:0x97d80394acf6bf2a!2s1425+NE+2nd+Ave,+Miami,+FL+33132!3b1!8m2!3d25.7891556!4d-80.1902776!3m4!1s0x88d9b6a6f92eba8f:0x97d80394
GETTING TO
KNOW YOU! If you missed the dinner, you
don’t have to miss out? While
waiting for the briefing or
in-between shows, find
someone who:
Is/was a flight attendant
___________________
Is/was a child advocate
___________________
Works for the government
___________________
Is/was a lawyer
__________________
Is/was a doctor
___________________
Owns a boat
___________________
Owns a cat
___________________
Is/was a travel agent
_____________
Is/was a realtor
___________________
Is/was a dancer
___________________
Has a daughter
___________________
Has a son
___________________
Has grandkids
___________________
Is a food stylist
___________________
Is/was a chemist
___________________
Is/was an HR manager
_________________
5
In an effort to get to know our team better, I have literally put together a list of 20 questions (not including your name lol). This survey is completely voluntary, but I would truly love to learn more about each of you. I found out some pretty interesting things through the “Getting To Know You Game” at the dinner. At the very least, finding out how we all have more in common than we think! If you do fill it out, you will receive 15 incentive hours. Since I am asking these questions of you , I feel it is only fair that I answer them too, so here we go:
• I am currently the Manager of Volunteer and Internship services, but before this, I worked in the Arsht Marketing department. Prior to coming to the Arsht Center I worked in Sales/Marketing and Promotions for Iheart Media and Beasly Broadcasting in Houston, Chicago and South Florida markets.
• I was born in Philadelphia, PA to Panamanian parents
• I speak English and some Spanish
• No food allergies, but I don’t eat pork or most seafood. I only eat some fish.
• My hobbies include salsa dancing and reading
• No hidden talents
• I have an older sister, brother and younger brother
• I have one 22 year old daughter
• I better not have any grandkids!
• I have been married and divorced twice
• I am not a widow but I did lose a boyfriend to cancer
• No pets here
• I currently live in North Miami
• 3 greatest accomplishments in life: Raising my daughter by myself, writing a book and graduating from college debt free due to a track scholarship.
• My appreciation languages are words of affirmation and gifts.
Ok…YOUR TURN!
https://www.surveymonkey.com/r/L875C3D
GETTING TO KNOW YOU….
GETTING TO KNOW ALL ABOUT YOU
Rhythm City (DJ)
Reflections (AV)
Tier Leaders
Arsht Staff
Marriott Staff
Matt Browne
(keyboard player
during cocktail hour)
Halo - Kimberly (the
lady who helps us get
all the Arsht Volunteer
branded goodies)
Dr. Michael Krop
Senior High Magnet
Theater Program
Annabel Bruster
(donated $100 worth of
Bath and Body Works
gift for raffle prizes for
the dinner)
6
On behalf of the performers and the entire magnet theatre program, we thank you. Thank you for seeing something in us that day in "Hamiltunes", and I pray we exceeded your expectations. What you allowed for my students to do is beyond amazing and an experience that they will never forget! Attached is a picture of some of the students with the posters and myself. They LOVED them! If you ever need any performers, I pray you consider Dr. Michael Krop Theatre Magnet. Again, I can't say this enough, THANK YOU AND WE APPRECIATE YOU! All the best, Jamel Booth
VOLUNTEER DINNER
HIGHLIGHTS
A THANK YOU FROM DR. KROP SENIOR HIGH
MAGNET THEATER PROGRAM
GETTING TO
KNOW YOU! If you missed the dinner, you
don’t have to miss out? While
waiting for the briefing or
in-between shows, find
someone who:
Is/was a flight attendant
___________________
Is/was a child advocate
___________________
Works for the government
___________________
Is/was a lawyer
__________________
Is/was a doctor
___________________
Owns a boat
___________________
Owns a cat
___________________
Is/was a travel agent
_____________
Is/was a realtor
___________________
Is/was a dancer
___________________
Has a daughter
___________________
Has a son
___________________
Has grandkids
___________________
Is a food stylist
___________________
Is/was a chemist
___________________
Is/was an HR manager
_________________
7
GETTING TO KNOW YOU
In all the excitement of the dinner, we
forgot to pull the winner for the Getting to
Know you Ice Breaker Game.
And the winner is……..
Cristina Sixto!
8
LIFETIME HOURS ACHIEVEMENT
Congratulate your fellow volunteers who have reached a milestone! If you
did not receive your pin at the dinner, I will be delivering them during
upcoming briefings. If your name does not appear below and you believe you
have hit a lifetime hour mark, please let us know and we will look into it.
1000 Lifetime Hours
Alina de la Paz Alejandra Rodriguez Mirta Klingensmith Jeannie Weiss Rudy Vargas Martha Bonilla Herb and Marilyn Cohen Alessandra Delfico Susan Mohorcic Linda Baker Betty Nessl-Brandow Joel Beyer Martha Welters
500 Lifetime Hours
Marcye Slutsky Marcy Prince Jay Jones Mary Ann Reid Cristina Sixto Ana Antomattei Diane Lindner Don Smith Leslie Bell Luisa Otero Carol Mitteldorf Robert Ard Suzanna Sanders Jonathan Katzen Celina Moreno Alejandra Rodriguez Maria Debacher
2000 Lifetime Hours
Ellie Stern Karen Hotaling Brenda Romeo Monique Chemaly
Sondra Walsh Angela Chin-Tai Abbey Vargas-Fournier Vivian Deval Linda Lee Yasmine Jean-Baptiste
5 Year Pins
Sara Zajic Hannah Wilson Ana Chaparro Susan Ackley Sondra Walsh Jeannie Weiss Alejandra Rodriguez Olinda Zavaleta Beatrice Nessl-Brandow
10 Year Pins
Vivian Deval Alicia Hernandez Wanda McCaskill Karen Hotaling Arlene Terrinoni Grizelle Forman
9
October 13, 2019. Neal's
love of the arts brought
him to the Adrienne Arsht
Center in 2006 where he
was a highly respected,
creative House Manager.
He thoroughly enjoyed
welcoming guests to the
Arsht Center and working
with staff to ensure that
guest experiences were
memorable. He is sur-
vived by his twin brother
Gary Hoffson and his
wife Alison, brother
Glenn and nephews Ja-
son and John. At the
family's request dona-
tions in Neal's name may
be made to the Adrienne
Arsht Center for the Per-
forming Arts of Miami-
Dade County.
Published in the Miami Herald on Oct. 22, 2019
If you missed the dinner, we broke the saddening news that our dearest Neal passed away
on 10/13/2019. Please see the obituary that the Arsht Center placed in the newspaper.–
Follow the link to leave words of comfort for his family if you would like. https://
www.legacy.com/obituaries/herald/obituary.aspx?n=neal-hoffson&pid=194227312
NEAL HOFFSON:
NEVER FORGOTTEN
https://www.legacy.com/obituaries/herald/obituary.aspx?n=neal-hoffson&pid=194227312https://www.legacy.com/obituaries/herald/obituary.aspx?n=neal-hoffson&pid=194227312
The Adrienne Arsht Center
embraces excellence, cele-
brates differences, renews
the spirit and engages di-
verse communities through
the power of the perform-
ing arts.
As a focal point of Greater
Miami-Dade
diverse cultural life, The
Adrienne Arsht Center
enlightens, educates and
entertains our community
through transformational
arts and cultural experienc-
es.
10
SEASON REMINDERS
Total tickets earned for the current season
#of hours in which next set of 4 tickets are issued
Total tickets available from last & current season Total tickets redeemed this season
Your ID# used for ticket requests
Total # of hours earned from day 1, no bonus hours Total # of hours including bonus hours
EXAMPLE
It is a new season so you may have noticed something different when
you click on “Review Tickets/Hours.” It displays hours/tickets
information only for the current season. Since the new season started
on 10/1/2019, only activity beginning from 10/1 will be displayed. If
you have concerns about hours from last season, we can provide you a
print out with your hours.
The number displayed by “Actual Hours Earned” are your
hours earned excluding incentive hours. This is the number that your
achievement pins are based off of. The number displayed by
“Total Lifetime Hours” includes your actual hours in addition to
any incentive hours earned from your first day.
If you have any questions,
please contact us at 786-468-2033 or
My Account/Volunteer Room/Review Tickets/Hours
Total hours earned for the current season
Arsht Center Vision:
Arsht Center
Mission:
We’re your locally-owned,
independently-minded café and
bookstore in the tradition of all
of Mitchell Kaplan’s Books &
Books’ locations, and under the
direction of James Beard award
-winning Chef Allen Susser!
Find us on the Arsht Center
campus, inside the landmark
Carnival Tower. Our café-style
restaurant features indoor and
outdoor seating (weather per-
mitting), table service and a full
bar. Open to patrons for lunch
and n pre-show dining.
“We have a passionate
commitment to local, fresh
ingredients” and our menu
features a great choice of
appetizers, entrees and desserts.
Plus, a fine selection of Books
& Books! The bookstore staff
will happily share their
recommendations for new titles
and help you with all your book
needs.
Check website for most
Up-to-date hours of operation
11
BOOKS AND BOOKS DOUBLES VOUCHER MENU OPTIONS
Please note, when using the voucher, this is what is included in the $20. You can choose one of the following from their theater menu: • An Entrée and a soft drink (with the exception of the steak) • Two appetizers and a soft drink • Two desserts and a soft drink • One appetizer, one dessert and one soft drink
Volunteer Services will provide meal vouchers to the Café at Books and Books only
for anyone working a double shift of a weekend performance.
Please note the following:
The voucher is good only for the day of the double worked
The voucher is good up to $20 and includes meal, beverage, tax and tip. Anything
over the $20 limit is solely the responsibility of the volunteer.
The voucher can only be redeemed at the Arsht Center location of the Café at
Books and Books.
Please be sure your server is aware that you are a volunteer and that you present the
voucher BEFORE ordering. When your meal has ended, include the voucher with
the check (don’t forget to sign the back). If your bill is over $20, you are responsible
to cover the rest.
If you have any questions, please e-mail us at
MEAL VOUCHERS FOR DOUBLES
UNIFORM
PRICING LIST!
As the season continues,
should you decide to purchase any part of your
uniform please see the pricing below. Send us an
e-mail with what you would like and I will have them
waiting for you or you can schedule a time to come in to the office to pick up your
uniform pieces. White Shirts: $16.50 Women’s Vests: (XS—XL) $22.50 Women’s Vests: (sXL—3XL) $24.75 Men’s Vests: (S—XL) $22.50 Men’s Vests: (2XL—4XL) $24.75 Ascot: $6.25 Tie: $7.25 Flashlight: First one $5 After 1st one: $10
12
We need your feedback! We have added a survey to your confirmation
and reminder e-mails as well as the online volunteer room to rate how
your experience was after each shift. Your feedback can be anonymous.
Your feedback is imperative to continue to grow this program. We are
asking if you had a great, or not so great experience, that you let us know
so that we can try to fix anything we can. We thank you in advance for
your cooperation!
VOLUNTEER EXPERIENCE SURVEY
MEDIA PROTOCOL
This is a reminder that, as mentioned in the volunteer handbook, any and all in-quiries from the media must be directed to our Public Relations Department. At no time should a volunteer or ANY staff member (including myself) speak on be-half of the Arsht Center. Even with the best intentions, words can, and more than likely, will be construed to paint you and/or the Center in a bad light.
13
We have created a new Ticket Request page to keep you updated about tickets. If
you don’t find the answer to your ticket questions here, you can still e-mail us at
A few things to note:
1.You can find the link to the Ticket Request Page on the volunteer online portal.
2. Please only hit submit once. Even though it looks like it didn’t register it has.
If you are unsure, you can always send us an e-mail to make sure we received it.
3. All fields must be filled out in order for the submission to go through success-
fully
4. If you are unsure of a date, list your first choice in the date field. Your second
or third choice can be listed in the notes section at the bottom.
5. Please take time to read everything carefully at least once before you submit
your ticket request.
REQUESTING TICKETS
If you are working a shift, please
do not attempt to pick up tickets
for a future show less than 2
hours prior to curtain as the Box
office is normally extremely busy
trying to make sure guests get
their tickets in time for the shows
for that particular evening. If
you are attending the show that
evening, it is ok to pick up the
tickets for that night at will call
day of.
VOLUNTEER TICKET
REMINDERS
14
2019-2020 REMINDERS CONTINUED
Referral Program
Any current volunteer can recommend a friend, co-worker or family member (all must
be 18 years or older) to attend a New Volunteer Orientation. If the person
recommended stays through the 60 trial period, the volunteer who recommended
him/her will receive 10 bonus hours per person recommended. Thank you for
spreading the word!
Volunteer Reassignment A friendly reminder that in the occasional case that we have multiple shows taking
place on a given night, and a show is short of volunteers, the House Managers will
assess the need based upon the number of volunteers who are available that evening
and the strengths of the volunteers. Then, based upon that information, they will map
out what will work best for the Center in terms of coverage for all houses for the
evening to ensure the best guest service experience possible. If you are re-assigned,
you will be notified prior to the start of the briefing. Please understand it is not
personal and in these cases everyone involved is expected to work as a team to
make it a smooth experience. Swapping with another volunteer is not an option as the
House Managers have selected individuals for reassignment for specific reasons.
We thank everyone in advance for their cooperation.
Seasoned Usher Status In order to maintain your seasoned usher status, you must complete a minimum of 130 actual ushering hours (for performances) and does not include bonus hours
before 9/30/2019.
Cancellation Forgiveness If you need to cancel an assignment, but provide a replacement, your cancellation will
be forgiven and not count against your bonus hours. After you cancel, please send
us an e-mail with whom will be covering for you. Once we verify that the person has
signed up in your place, we will make the note on your account.
Please note: the cancellation will still show up on your account as “cancelled assign-
ment” to keep records accurate, but we will have made note in terms of who covered
for your confirmation. We will also send you a confirmation e-mail indicating the nota-
tion has been made to your account.
If you have any questions regarding any of the above, please feel free to reach out to us at 786-468-2033 or [email protected]
Please remember the approved
uniform allows for only one
pin on each shirt collar.
Please remember not to wear
your pins on the vests or
elsewhere on the Arsht
Uniform (even if you own your
vest). You will
see more new
ushers wear-
ing this pin.
Be sure to welcome them and
take them under your wing.
If
you
have
run
out
of room on your shirt collar,
the new lanyards are a great
place to display your pins! If
you need to display a pin or
need somewhere to hang your
flashlight or pen, please use
the new lanyard so that we all
look uniform.
Thank you!
Pin Etiquette
15
To solve the challenge of providing volunteer contact information for the
“Cancellation Forgiveness” policy (see below), as well as stay in compliance with
Arsht Center privacy regulations, Volunteer Services has posted the cancellation
buddy list that was on the bulletin board in the clubhouse on the online Volunteer
Room Portal. If you choose to use this list, please be respectful and mindful to
remember that the purpose of this list is to aid in the cancellation process. It
should only be used to contact someone regarding a cancellation or offering to
pick up a shift.
If you are interested in having your contact information (name and/or e-mail
address) added to the list, please notify Volunteer Services and we will add you.
Please be sure to include:
First Name / Last Name
Phone number and/or e-mail address
Preferred Method of Contact
VOLUNTEER
CANCELLATION
CONTACT LIST
For the month of Octo-
ber, we will continue
with the new snack op-
tion. Please continue to
fill out the voting cards
for your favorites. At the
end of November we
will review your feed-
back to determine if we
will keep ordering. In the
meantime, if you see
something you may like,
send us a picture and
we can try to see if we
can get them.
Laura suggested these!
They look interesting! We
will see what we can
do.
Thanks!
NEW SNACKS
16
VOLUNTEER REPORT TIME EXPLAINED One of the most
important parts of
volunteering as an Usher
is the Volunteer Report
time. It can be anywhere
from 30 minutes to 2
hours prior depending
upon the assignment/
performance. For any
general performance,
(CST/KCH/ZBOH) your
report time is 1.5 hours prior to show time, but you may wonder “WHY?”.
Hopefully, this gives you a little insight. There is so much that happens in
preparation of a show to ensure the best guest service possible. Volunteers re-
ceive the general briefing and their assignments from the House Manag-
er. Next, the Volunteer is briefed by their Tier Leader on the specifics of their
assigned tier. This may include pre-show checks of restrooms, water fountains,
monitors, seat removals, as well as emergency evacuation drills. All of this
needs to happen and everyone in position when the upper lobby opens 60
minutes prior to curtain. Those in the lobby and the lower tiers normally feel
the immediate affects as they tend to be the first people that guests interact
with. However, being show ready means being ready to welcome guests on all
levels without regard to when a guest may first reach your tier.
Below are the briefing times for general performances, Resident Company
shows and extra events. Occasionally a briefing time will change and we will do
our best to communicate that to you in advance.
If you have any questions, please feel free to ask us or a House Manager. We
will be glad to answer any questions you may have.
General Performances 1.5 hours
Florida Grand Opera 2 hrs due to pre-concert lectures
Miami City Ballet* 2 hrs due to pre-concert lectures
TCO (The Cleveland Orchestra) 2 hrs due to pre-concert lectures
Classical Music Series 2 hrs due to pre-concert lectures
Extra Events varies due to the needs of the event
*This excludes “The Nutcracker” and the opening night of each program series.
Those remain 1.5 hours
1.Please oh please do not
leave open beverages in
the refrigerators. The
contents spill and then
usually it is a fellow
volunteer, not
housekeeping who has
to clean it up.
2.Please remember to
return your vests to the
racks prior to leaving
after your shift. We are
missing several vests
from when we started as
they are accidentally
going home. If you wait
to bring it back at your
next assignment, we are
still short that particular
vest.
3.If your vest becomes
soiled during your shift
or is missing a button,
please place them in the
white laundry baskets in
the clubhouse. We will
make sure the vests are
cleaned and button
sewn back on.
4.Please remember to
return your name tags to
the board (ZBOH) or
refrigerator (KCH) after
each shift. Some of the
nametags are shared
and we need to reuse
them. Lately, more and
more badges are going
home and we are having
to pay to replace them.
Thank you in advance
for your cooperation!