Upload
thomas-smith
View
230
Download
0
Embed Size (px)
Citation preview
The roleof Clients
06 护理 王璐
BASIC CONCEPTS
A role is defined as a set of expected behavioral standards established by the society or community to which a person belongs .
Roles represent the social aspects of self-concept. They have performance and relationship expectations.
Common psychology of clientsLess independentEasily irritatedMore sensitiveSuspiciousStrengthen in self-respcet
AnxientyLonelinessPessimisticA feeling of helplessnessExpectationHope for fortune
Five
ways
to be
a better
patient
Rule 1: Your doctor cannot do it alone. The best doctor can do very little with patients who ignore instructions.
Rule 2: Be honest.
There isn’t any good reason to be anything but truthful with your doctor.
Rule 3: Don’t mess with nurses. If nurses don’t meet your expectations, yelling at them won’t fix the problem. Talk to them or doctors. Better not start an argument.
Rule 4: If you do’t trust, leave. It does not matter if everyone
else says this is a good doctor, if you don’t trust him, find another one.
Trusting a doctor does not mean you should not ask questions. In fact, questioning is often the only way to build trust .
Rule 5: No news might be bad news.
Never assume that doctors will call you if there is a problem.
If you don’t get your
news, ask.
Thank
you