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Dr. Khaled AlSabtiThe ICT Minister's Advisor for IT, and
the E-Government Program General Director
The Saudi Government In the Information Society
Saudi Arabia is under transformation towards the Information Society
The Facts Base
• Area: 2,240,000 square kilometers
• Population: 22.6M
• GDP: > 250 B $
• ICT Spending: 30% of ME
• Gov. Org: > 350
• Public Sector labor: > 1.2 M
• No. of generic services: > 800
• No. of actual services: > 4,000
The Facts Base
• Area: 2,240,000 square kilometers
• Population: 22.6M
• GDP: > 250 B $
• ICT Spending: 30% of ME
• Gov. Org: > 350
• Public Sector labor: > 1.2 M
• No. of generic services: > 800
• No. of actual services: > 4,000
2
The Saudi Arabia ICT Plan
The Vision
ICT Production, Information Society, and Digital Economy
The Vision
ICT Production, Information Society, and Digital Economy
7 Main Long-term Objectives
E-Government is the major vehicle for transforming the public sector to the information society
7 Main Long-term Objectives
E-Government is the major vehicle for transforming the public sector to the information society
5-year plan
• 26 specific goals
• 62 implementation policies
• 98 projects
5-year plan
• 26 specific goals
• 62 implementation policies
• 98 projects
3
تطوير الصناعات المعلوماتية
Infra-structure
Human develop
ment
Bridge digital divide
ICT Industry .... Information Society.... Digital EconomyICT Industry .... Information Society.... Digital Economy
ICT Usage
E-Government
Development of ICT
industry
The Saudi Arabia ICT Vision
4
The Information Society
Sources:
•The Third Wave, Alvan Tuffler, 1980
• Gartner, 2004,
• The speaker
• Moor’s Law: More processing power.
• Glider’s Law: More bandwidth.
• Metcalfe’s Law: More value.
• Moor’s Law: More processing power.
• Glider’s Law: More bandwidth.
• Metcalfe’s Law: More value.
The services can be brought to the customer. The services can be brought to the customer.
The main resources are services, information, and knowledge.The main resources are services, information, and knowledge.
Moving towards decentralization.Moving towards decentralization.
More integration and interactions.More integration and interactions.
Less synchronization.Less synchronization.
More Empowerment and participation.More Empowerment and participation.
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National ICT Scene. (……To Present)
Telecom ActEstablishment of Telecomm Commission
Telecom ActEstablishment of Telecomm Commission
Drafting a national IT planDrafting the e-transaction actThe Launch of the e-payment gatewayLiberalization of data and mobileNew mobile licensee Ettihad Etisalat launches IPO
Drafting a national IT planDrafting the e-transaction actThe Launch of the e-payment gatewayLiberalization of data and mobileNew mobile licensee Ettihad Etisalat launches IPO
Liberalization of ISP sectorLiberalization of ISP sector
1998
1999
2001
2002 2004
Issuance of Telecom BylawLaunch of Initial Public Offering (IPO) of STCLiberalization of VSAT
Issuance of Telecom BylawLaunch of Initial Public Offering (IPO) of STCLiberalization of VSAT
The launch of the national E-Government program “Yesser”Finalizing the national ICT planThe launch of the smart cardsInternet RestructuringEasyNetHome PC Initiative
The launch of the national E-Government program “Yesser”Finalizing the national ICT planThe launch of the smart cardsInternet RestructuringEasyNetHome PC Initiative
Establishment of Saudi Telecom Company (STC)
Establishment of Saudi Telecom Company (STC)
Establishment of the ICT ministry and the expansion of the ICT commission
Establishment of the ICT ministry and the expansion of the ICT commission
The implementation of a large number of IT and e-government projects
Not Exhaustive
2005
6
2003
Main Indicators
3.0
1.40.5
3.22.5
1.0
3.3
5.0
1.4
3.5
7.2
1.8
3.7
9.2
2.3
0
1
2
3
4
5
6
7
8
9
10
Million
2000 2001 2002 2003 2004
Fixed lines Mobile Internet7
The Saudi Approach
Unified Vision and Action Plan
Unified Vision and Action Plan
Common Standards and practices
Common Standards and practices
Shared InfrastructuresShared Infrastructures
Facilitate....”Yesser ”Facilitate....”Yesser ”
Coordinated Decentralized Approach
8
National E-Government Program
Enabler and facilitator for transforming the public sector to the information society
Ministry ofFinance
The Communicationsand IT Commission
Ministry of Communications and IT
Yesser….2005Yesser….2005
9
The Strategic Objectives
Provide Better
Services
Information availability
Increase efficiency and effectiveness
10
The Grounding Principles
It is a true transformation of the public sector which brings a lot of change.It is a true transformation of the public sector which brings a lot of change.
It is mainly organization (Processes, culture, people, etc). It is mainly organization (Processes, culture, people, etc).
It entails more coordination and integrations across the organizations.It entails more coordination and integrations across the organizations.
It brings opportunity to focusing and simplifications. It brings opportunity to focusing and simplifications.
It requires a continues support from the highest authorities.It requires a continues support from the highest authorities.1
2
3
4
5
11
The E-Government Models
Source: McKinsey Prerequisites for implementationLow High
Low
High
Complexity of model
Communi-cator
Enabler
Integrator
Grower• Integration of
external data, standards, procedures
• Cross-departmental standardisation
• Two-way interaction (security, identifi-cation etc.)
Internal change ability at single-dept. level
Ability to change across depts., standardize, and integrate
Public/political ac-ceptance to take in-to account/support business objectives on top of public ones
• One-way display of information
No one-fits-all model for all coun-tries
No one-fits-all model for all coun-tries
12
Yesser Hierarchy
Thee-Government Committee in
each Government organization
The Advisory
Group
- The Minister of Finance (MOF)- The Minister of Communications and IT (MCIT)- The Governor of the Communications and IT
Commission (CITC)
Chaired by the Governor of CITC, VP by MOF-CIO, and
Representatives from MOF, MCIT, CITC
The Steering Committee
The Supreme Supervisory Committee
Program Directorate
13
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
Gov. Org.Gov. Org.
DataKnowledge
Standards
Methodologies
Yesser Role
Enabler and FacilitatorEnabler and Facilitator
Yesser
14
GRP, ERPGRP, ERP
Frame AgreementsFrame Agreements
Best PracticesBest Practices
IT ManagementIT Management
Infrastructure
Change Managem
entSkills
Policies, Standards, ActsEgov. Network
National Strategy and Action Plan
EE--Government Government ServicesServices
eServices PortaleServices Portal
Gov. Organizations Gov. Organizations SitesSites
PKI
Leadership SupportLeadership Support
Yesser Framework
15
Two TracksTwo Tracks
High impact,
Quick results,
Relatively low cost
Priorities, strategy, and action plan.
Infrastructure, and standards,
Gov. Org. implement their projects
Yesser Work Plan
Fast TrackNormal Track
16
Current Yesser Projects
ProjectProject
Strategy and Action
Plan
Strategy and Action
Plan
DescriptionDescriptionThe detailed implementation blueprint for the next
five years. It includes:
Vision The goals and prioritiesProjects that must be implemented
The detailed implementation blueprint for the next five years. It includes:
Vision The goals and prioritiesProjects that must be implemented
PortalPortal
Building the first phase of the national e-Government Portal with the following characteristics:
It is mainly informational at this stageContains information about the G2B and G2C servicesDifferent content delivery channels will be used (Web, SMS, IVR, WAP)
Building the first phase of the national e-Government Portal with the following characteristics:
It is mainly informational at this stageContains information about the G2B and G2C servicesDifferent content delivery channels will be used (Web, SMS, IVR, WAP)
1
2
Planning
Informational+
Not Exhaustive
17
Informationexchange
ProjectProject
Surveying Gov.
Services
Surveying Gov.
Services
DescriptionDescriptionSurveying the government services along with
relevant information. These includes G2C, G2B and G2G Services.
Identified 800+ unique services.Built Services Catalog for 150 (Scope, Delivery Location, How to obtain service etc.)
Surveying the government services along with relevant information. These includes G2C, G2B and G2G Services.
Identified 800+ unique services.Built Services Catalog for 150 (Scope, Delivery Location, How to obtain service etc.)
E-FormsE-Forms
Apply the concept of electronic forms & electronic workflow to typical and common G2G transactions using Barcodes or XML (for storing form content).
More secure & reliable than manual methods Increases efficiency
Apply the concept of electronic forms & electronic workflow to typical and common G2G transactions using Barcodes or XML (for storing form content).
More secure & reliable than manual methods Increases efficiency
3
4
Planning
Not Exhaustive
18
Current Yesser Projects
ProjectProject
PKI CenterPKI Center
DescriptionDescriptionBuild the national PKI management solution whose
scope includes:
Issuing and managing the digital certificatesDefining PKI regulations and policiesCoordination between digital certificate authorities
Build the national PKI management solution whose scope includes:
Issuing and managing the digital certificatesDefining PKI regulations and policiesCoordination between digital certificate authorities
EGov Data Center
EGov Data Center
Build the e-Government Data Center to:
Host the national government services portal Support the e-government infrastructureSet foundation for building & managing the e-Government network
Build the e-Government Data Center to:
Host the national government services portal Support the e-government infrastructureSet foundation for building & managing the e-Government network
5
6
Infrastructure
Not Exhaustive
19
Infrastructure
Current Yesser Projects
Transaction
ProjectProject
The Acts and Bylaws
directory
The Acts and Bylaws
directory
DescriptionDescriptionDevelop website to host all national acts, bylaws, and
regulations, etc.
Single central site for all these documentsUser-friendly interface with powerful rich-text searching capabilities
Develop website to host all national acts, bylaws, and regulations, etc.
Single central site for all these documentsUser-friendly interface with powerful rich-text searching capabilities
Pilot Services
Pilot Services
Design a few pilot services, and support the implementation. The design phase includes:
Redesign of business processes (for these pilot services)
Define their IT requirements Develop user adoption strategy
Design a few pilot services, and support the implementation. The design phase includes:
Redesign of business processes (for these pilot services)
Define their IT requirements Develop user adoption strategy
7
8
Informational
Not Exhaustive
20
Current Yesser Projects
Infrastructure
ProjectProject
Setting Standards
Setting Standards
DescriptionDescription
Determine and Document the required standards to support the E-Government action plan.Determine and Document the required standards to support the E-Government action plan.
Frame Agreements
Frame Agreements
Formulate national frame agreements for the most widely used IT solutions in the public sector. Formulate national frame agreements for the most widely used IT solutions in the public sector.
9
10
Support
Not Exhaustive
21
Current Yesser Projects
Support
Change management
ProjectProject
ITManagement
ITManagement
DescriptionDescriptionDevelop Government IT Manager’s Best Practice
Toolkit.
Guidelines, standards, specifications & best-practices.IT strategic planning, and project management best practices.
Develop Government IT Manager’s Best Practice Toolkit.
Guidelines, standards, specifications & best-practices.IT strategic planning, and project management best practices.
E-Government
Magazine
E-Government
Magazine
Issuing quarterly magazine which:
Identify and publicize the local success stories. Raise the awareness. Facility knowledge sharing.
Issuing quarterly magazine which:
Identify and publicize the local success stories. Raise the awareness. Facility knowledge sharing.
11
12
Not Exhaustive
22
Gov. Org. DirectoryGov. Org. Directory
Build an e-directory for the government organizations and the governmental IT centers.Build an e-directory for the government organizations and the governmental IT centers. Informational
Current Yesser Projects
13
National Projects
Infrastructure
Infrastructure
ProjectProject
E-Payment Gateway“Sadad”
E-Payment Gateway“Sadad”
DescriptionDescriptionBuilding the e-payments gateway to:
Facilitate G2B and B2B electronic payments.
Include G2C in future.
Building the e-payments gateway to:
Facilitate G2B and B2B electronic payments.
Include G2C in future.
The Smart Cards
The Smart Cards
Issuing the national ID cards using the smart cards technology.
Has computer chip for storing personal identification information, thumbprints, as well as medical and driving records.May also hold digital certificates.
Issuing the national ID cards using the smart cards technology.
Has computer chip for storing personal identification information, thumbprints, as well as medical and driving records.May also hold digital certificates.
1
2
Not Exhaustive
23
Transactions
Transaction
ProjectProject
E-UmrahE-Umrah
DescriptionDescriptionFacilitating the Umrah by:
Issuing Umrah Visas within 24 hours. Integrating the Hajj, Foreign Affairs and Interior ministries.Fully operational worldwide (via Umrah agents)
Facilitating the Umrah by:
Issuing Umrah Visas within 24 hours. Integrating the Hajj, Foreign Affairs and Interior ministries.Fully operational worldwide (via Umrah agents)
Saudi EDI(E-Trade)Saudi EDI(E-Trade)
Support International Import/Export processes.
Covers complete workflow (Customs, General Organization of Ports, cargo + customs clearance agents etc.)It can speed up the process by a factor of 7It can cut down the cost by half
Support International Import/Export processes.
Covers complete workflow (Customs, General Organization of Ports, cargo + customs clearance agents etc.)It can speed up the process by a factor of 7It can cut down the cost by half
3
4
Not Exhaustive
24
Min.of Hajj
National Projects
Transaction+Informational
Transactions
ProjectProject
The MadinahE-
Government Project
The MadinahE-
Government Project
DescriptionDescriptionThe Municipality of Almadinah Almunawwarah portal
(www.almadinah.gov.sa) offers:
G2B servicesG2C services
The Municipality of Almadinah Almunawwarah portal (www.almadinah.gov.sa) offers:
G2B servicesG2C services
MOI PortalMOI Portal
Building the citizen portal.
Provide 20+ services electronically. These include passport, birth certificate, drivers license, etc. Build 100+ kiosks
Building the citizen portal.
Provide 20+ services electronically. These include passport, birth certificate, drivers license, etc. Build 100+ kiosks
5
6
Not Exhaustive
25
National Projects
Transaction
Infrastructure,Change management
ProjectProject
E-MOFE-MOF
DescriptionDescriptionBuild the e-ministry by:
Providing the MOF services electronicallyAutomating the MOF processes in an integrated mannerConnecting all the MOF branches
Build the e-ministry by:
Providing the MOF services electronicallyAutomating the MOF processes in an integrated mannerConnecting all the MOF branches
Home PCHome PC
National initiative led by the CITC and MCIT, and executed by the private sector.
The citizen to buy the home PC by a monthly installment (100 SR) for two years. The total cost is 2600 SR
Free internet access for a limited timeDiscounted training
National initiative led by the CITC and MCIT, and executed by the private sector.
The citizen to buy the home PC by a monthly installment (100 SR) for two years. The total cost is 2600 SR
Free internet access for a limited timeDiscounted training
7
8
Not Exhaustive
26
National Projects
Transaction
Informational+
ProjectProject
E-TaxE-Tax
DescriptionDescriptionDevelop a system that enables:
E-fillingE-paymentAccessing the records database
Develop a system that enables:
E-fillingE-paymentAccessing the records database
Invest-In-Saudi Portal
Invest-In-Saudi Portal
It is informational portal at this stage with content (in five international languages) describing:
Investment climate in Saudi ArabiaInvestment incentives and opportunitiesMatchmaking options for joint venture projects
It is informational portal at this stage with content (in five international languages) describing:
Investment climate in Saudi ArabiaInvestment incentives and opportunitiesMatchmaking options for joint venture projects
9
10
Not Exhaustive
27
National Projects
Governance
ProjectProject DescriptionDescription
CIO PostsCIO Posts
Advocating the establishment of CIO in eachgovernment organization at the second managementlevel.
Advocating the establishment of CIO in eachgovernment organization at the second managementlevel.
12
Not Exhaustive
28
E-AwardsE-Awards Conduct a yearly e-award to promote and recognize local initiative, innovation and contribution. Conduct a yearly e-award to promote and recognize local initiative, innovation and contribution.
11
Change Management
National Projects
Prerequisites for implementation
Complexity of model
Communi-cator
Enabler
Integrator
Grower
The Saudi Statues
29
•The national portal-Phase I•The invest-In-Saudi portal
•Gov. org. web sites•Services Forms
•Acts and Bylaws site•Gov. Org. Dir.
•E-Umrah•Sadad
•E-Trade•E-Tax
•The MadinahPortal
•MOI Portal•Pilot Services
•E-MOF•E-Forms
•e-licensing for investment•E-Visa
•Paying traffic ticket•Paying passport fees•Paying Utilities Bill
•Kayas (SAT) registration and grades
•Enquires U. grades
Not Exhaustive
Other Projects
• Egov action plan
• CIOs posts
• Egov data center
• PKI center
• Smart cards
• Home PC
• Egov Standards
• E-Awards
• E-Transaction Act
• E-Crime Act
• 2 Mobile operators
• 3 Data services providers
• 20+ ISPs
• EasyNet (Free Internet)
Other Projects
• Egov action plan
• CIOs posts
• Egov data center
• PKI center
• Smart cards
• Home PC
• Egov Standards
• E-Awards
• E-Transaction Act
• E-Crime Act
• 2 Mobile operators
• 3 Data services providers
• 20+ ISPs
• EasyNet (Free Internet)Operational
Saudi Arabia is under transformation towards the information society......
E-Government is the major vehicle for transforming the public sector
30
For More Information…..
www.saudi.gov.sa
www.yesser.gov.sa
31
