The Skirvin Hilton

100 years of Hospitality

Deep Culture

W.B. Skirvin

Skirvin Hotel general manager- Frederick Scherubel, 1911 advertisement.

Everyone of you are welcome to the Skirvin Hotel. Make this your headquarters.

Feel at home here and bring your friends here…

Deep Culture

Dan James

• Inn-Side Stuff Magazine• Contests• News about employees• Included ALL employees

• Employee benefits• Company paid insurance• Time off for longtime workers

• Christmas dinners

Deep Culture

“People Pleasing People”

Deep Culture

One of the values we found for Marcus Group of companies included “WE BELIEVE in rewarding outstanding performance and in promoting from within to develop a climate of high expectation and achievement, as well as a solid base of highly-qualified associates.” http://www.marcuscorp.com/philosophy.html

Observable Culture

• Event and holiday parties (i.e. employee recognition, Christmas)

• Employees handbook – Strict adherence required• Non-compliance will result in write-ups or

termination• Performances are up to Marcus Corporation

standards (i.e. respect clients and fellow staff)• Lore = Effie• Professional and courteous staff

Observable Culture

• Christmas parties, employee month/year big holidays.

• Employees do what their supposed to do. Write-ups for simple stuff.

• Performances are up to standards, respect peeps and one another.

• Lore = Effie• Employee handbook-very ‘by the book’

Informal Communication

• More gossip than grapevine.

Formal Communication