Embed Size (px)
Citation preview
Volunteer Packet, Updated Fall 2013
1
The Space Station Museum Volunteer Booklet
Table of Contents
Contact & Basic Information…………………………………………………………...……..... 2
Opening Procedures…………………………………………………………………………...... 4
Closing Procedures…………………………...………………………………………………… 4
Gift Shop Procedures ………………………………………...………………………………... 4
Basic & Emergency Policies ……………………………….………….……………………..... 6
How to Use the Square ……………………………………………...…………………………. 8
TSS Facts……………………………………………………………………………………….. 9
Recommendations for Further Learning……………………………...……………………….. 10
Volunteer Information Sheet ………………………………………………………………….. 12
The Space Station Museum
Pacheco Plaza
464 Ignacio Blvd.
Novato, CA 94949
Volunteer Packet, Updated Fall 2013
2
Contact Information
The Space Station Museum’s Phone: (415) 524-3940
Laura Fies (Community Affairs Director): Cell: (707) 477-3958
Don Shields (Lead Volunteer): Cell: (415) 318-9646
Ken Winans (Owner): Work: (415) 506-3071
Cell: (415) 310-3707
Debbie Wreyford (Owner): Home: (415) 382-7801
Cell: (415) 385-9987
Basic Information
Museum Hours:
Thurs, 1-5, Friday 1-5, Saturday 1-5, Sunday 1-5
If possible, it is easier if you can attend the full 4-hour shift. It is fine if you can not, but make
sure to make note of half days when you schedule your time.
Alarm:
The museum is now equipped with an ADT alarm. When you first unlock the door, you will
need to go to the alarm panel next to the door leading into back storage. Everyone who has been
given a key will also be told the alarm code.
Dress Code:
Work casual, good jeans and a polo shirt or relative equivalent until you receive your TSS shirt.
Please, no printed T-shirts (exceptions might be made for space-themed shirts). Try to keep any
accessories to a minimum as we would like to keep the guests’ attention on the exhibit. You will
also be expected to wear a nametag at all times (there are generic “Volunteer” badges available
until one is personalized with your name).
Volunteer Packet, Updated Fall 2013
3
Museum iPhone:
Keep the phone at the desk at all times. It functions as our museum phone, our easily accessible
internet source, and our register (through the use of the Square). Please do not needlessly surf the
web on the Museum phone. While we do have a data plan, it is not incredibly large. For an
overview of how to use the Square, see page 8.
Volunteer Packet, Updated Fall 2013
4
Opening
1. Turn on lights. This includes the main switch, the gift shop lamp, and all display lights.
2. Place personal items in the back room.
3. Adjust the thermostat appropriately. If the door is open, turning on the thermostat
probably won’t be necessary.
4. Pull the donation box (and cash box if it is not under the counter) out of the back room
and place them in their spots.
5. Turn on the laptop/computer if available. The first password is “kgw,” the second is “k.”
There are icons in the center of the desktop with relevant displays you can choose from.
6. Prop open the door. The door should always be left open unless there are extreme
weather conditions which prohibit it (i.e. rain or heat).
7. Put Big John and the book cart (if available) out in front of the museum.
8. If there are at least two volunteers present, consider setting up the craft table just outside
the front door! Look for the craft table information on the shelf in back storage, along
with the necessary supplies.
9. If there are at least two volunteers present, also consider putting up our banner up by the
main road to draw in more people! Use the hand-cart to carry out the weights and polls.
Closing
1. When all guests have left, bring Big John and the book cart back into the museum.
2. If put up, take down the banner and/or craft table.
3. Close the door.
4. Put the cash and donation boxes away.
5. Turn off air conditioning. This is important to help the museum be energy-saving and
cost-saving.
6. Turn off gift shop lights and display lights.
7. Empty trash, especially on Sundays or when there are perishables involved.
8. Retrieve belongings!
9. Turn off the main light. There is one light in the back of the museum that will stay lit for
security purposes.
10. Make sure the door is locked.
Volunteer Packet, Updated Fall 2013
5
If the museum is having a really slow day, the volunteers may agree to close early.
About 15 minutes before closing time you can politely remind guests in the museum or
new guests entering that the museum closes at 5 pm.
Gift Shop
You will be taken through the basic gift shop procedures by a senior volunteer, but here are some
tips.
When you have a moment, familiarize yourself with the prices, or at least where they are
located on each item.
Checks should be made out to “The W Foundation”.
The Square, our credit card machine which is run through our phone, has a very simple
process. Take a few minutes to learn how it works (for a quick tutorial, see Page 8).
Remember that we are charged a fee for each swipe on the Square, so cash or checks are
better if at all possible.
Slow Day?
If you are having a slow day, here are a few things you can do.
Straighten up the gift shop items and the artifacts.
Vacuum the floor, especially the solar system rug. The vacuum is located in the back
storage area. It may need to be emptied occasionally.
Use glass cleaner and paper towels, located either behind the counter or on the shelves in
the back room, to clean fingerprints off the gift shop counter, the front door, and/or the
front windows.
Talk to other volunteers. You’ll learn a lot of cool stuff.
Explore the museum. Read the artifact blurbs. (Challenge: Find one interesting thing to
say about each piece on display!)
Volunteer Packet, Updated Fall 2013
6
Basic Policies:
1. Unaccompanied Children: Though we are very child-friendly, we do not allow
unaccompanied children into the museum. The exception might be if the parent were in
direct line of sight with the museum (such as sitting in Boca Pizzeria’s patio or at the
coffee shop).
2. Bathrooms: Bathrooms are available in Marin Coffee Roasters, Boca Pizzeria, and
Paradise Market. Please direct visitors to these facilities rather than the one in our storage
area. Ours can be used by volunteers if necessary, but the other facilities are also
preferred for your use.
3. Heavy Lifting: Never move anything on your own you are not comfortable lifting. If an
object seems too heavy or bulky, get help rather than trying to manage it by yourself.
4. Touching Artifacts: We encourage people to touch things. If it is out in the open air,
assume it is okay for the public to touch. Please watch, however, to make sure they are
respecting the objects. While some things (such as the Soyuz control panels) can take
some measure of stress, others (such as anything fabric) should be treated more gently
and only handled with the cotton gloves on. Help guests, especially children, put on and
take off things such as the Russian suit’s sleeves, gloves, and the early NASA helmet.
Also, heavily discourage people from lifting heavy artifacts, such as the computer and
other mechanical pieces. The meteorite is the heaviest object we have on open display. If
a visitor insists on picking it up, it should only be a few inches off the table and should
always stay over the wool (try to keep them interested in its magnetic properties rather
than its weight).
5. Donation Box: The donation box actually has a very specific organization which helps
maximize the donations we receive. Try not to jostle it too much. Also, while it is out,
make sure to keep watch over it when the public is around.
6. Clicker: The clicker is located on the gift shop counter. We use it to measure traffic in
the museum, which allows us to discover which days are the busiest and to prove our
popularity to the center. One volunteer should be put in charge of the clicker to prevent
miscounts. You count everyone who passes through the door.
7. Back Storage: Feel free to store your personal belongings in the back storage area. Make
sure the curtain is always closed so guests don’t accidentally walk in.
Volunteer Packet, Updated Fall 2013
7
8. Object Donations: If someone comes in with a donation of objects, have them fill out a
“Deed of Gift” (the folder will be located in the Collections binder behind the counter).
Place the item in the back storage area and the signed form back into the binder, and then
contact Laura Fies at (707) 477-3958 or [email protected].
9. Food/Drinks: Food and drinks are not allowed inside the museum with the exception of
closed bottles or cups with lids.
Emergency Policies:
1. Threats: If at any time, you feel threatened or uncomfortable, leave the museum
immediately and head to a more crowded area such as Marin Coffee Roasters or Paradise
Market. Call one of the names on the contact sheet or, if the situation requires it, call 911.
2. Visitor Injuries: If a visitor is injured at the museum, insist on calling 911. Do not
attempt CPR or any other emergency service on your own unless you are officially
certified. Immediately call one of the contacts listed at the beginning of the booklet to
notify them of the incident.
3. Personal Injuries: If you are injured while at the museum, there is a First Aid kit behind
the counter. Immediately call one of the contacts listed at the beginning of the booklet to
notify them of the incident. If the injury is beyond what you can reasonably handle on
your own with the First Aid materials provided, immediately call 911.
Volunteer Packet, Updated Fall 2013
8
iPhone Square: How to Use the Device
Fig. 1
1) Find the Square Register icon on the iPhone’s desktop.
2) Click on it to show this screen (Fig. 1).
3) Plug the Square reader into the iPhone’s headphone
port. An image of the reader will appear on the phone
when the device is ready to use (Fig. 2). (If you’re
having trouble, make sure the reader is plugged all the
way into the port—be firm.)
4) Type in the cost of the item to be purchased (Fig. 3).
5) Swipe the card. This may take a few tries—it needs to
be quick but not too fast. If the card just won’t swipe,
there is an option to enter the card number manually.
6) If the amount owed is high enough, it will ask for the
buyer’s signature. Have them sign the touch screen
with the stylus located in the Cash Box.
7) The final screen will ask if the buyer would like a
receipt via text or email (“No Receipt” is also an
option) (Fig. 4). Sometimes the App will already have
the buyer’s contact information (will have come from
the card swiped).
Fig. 2
Fig. 3
Fig. 4
Volunteer Packet, Updated Fall 2013
9
The Space Station Museum Facts
1. The Space Station Museum opened on October 7, 2011 in Pacheco Plaza in a ceremony
attended by legendary astronauts Rick Searfoss, John Herrington, and Dick Gordon. The
current location is in second one in the plaza, which we have been in since late 2012.
2. Most of the artifacts come from the private collection of Ken Winans and Deborah
Wreyford. After getting requests to see his private collection from a growing number of
people, he created the museum so that the objects could be publically accessible.
3. The museum does not have many objects that were actually flown in space because the
government rarely lets any of those pieces go. What we do have are usually either back-
ups (duplicates of the objects that did go into space), or prototypes. They are all,
however, real space artifacts.
4. We have Russian and Soviet pieces mainly because the Soviet government sold a good
portion of their space artifacts when their government struggled in the 1980s. In some
cases, such when looking for spacesuits, Russian memorabilia is still easier to find on the
open market than American space artifacts.
5. What you see in the museum is not the whole collection. Some pieces are in storage
while others are on loan to museums like the USS Hornet Museum in Alameda, CA and
The Chabot Space & Science Center in Oakland, CA.
6. The Space Station’s Mission is space education for all, which is why we chose an easily
accessible location and charge no admission fee to explore our artifacts.
Volunteer Packet, Updated Fall 2013
10
Recommendations for Further Learning
Not tired of space yet? We encourage our volunteers to soak up as much information as possible,
through whatever means they prefer. While you will learn a lot working with our other
volunteers and hearing about their background and knowledge, here are some other sources you
might find interesting:
Documentaries
"When We Left the Earth: The NASA Missions." Made by the Discovery Channel,
this documentary focuses on the development of the space program. Interviews with
astronauts detail the experience of being on a flight. Videos of in-flight action make this
movie fascinating and one of the best space documentaries.
"The Planets." This documentary series uses computer generated images and interviews
with scientists to discuss our solar system. The graphics alone are impressive, but its
unbiased, honest portrayal of scientific discovery of space makes it one of the best space
documentaries.
"Cosmos." Narrated by Carl Sagan and based on one of his books, this documentary
shows mankind’s evolution as it pertains to space. While perhaps a little dated, this movie
does not attempt to answer questions, but rather raise them and create an interest in
scientific study. A must-watch film for individuals interested in the general science of the
world as well as space.
"The Universe Series." Made by the History Channel, this mini-series documentary
progresses from where mankind began their studies of space, through the moon landing
until today. Computer graphics and videos and photos from space are used to show what
we already know, but also demonstrate that this knowledge might be inapplicable to
recent developments in space.
"Seeing in the Dark." Intended to introduce viewers to stargazing, this space
documentary puts almost no distance between the camera and space. Watchers are
provided with a glimpse into the complexity of stars, and encouraged to question just
how much might be out there that we can’t even see.
Volunteer Packet, Updated Fall 2013
11
"For All Mankind." A documentary of the Apollo mission, this movie’s footage
actually comes from the videos shot by the individuals on the flight. The film’s focus,
though, is on the individuals and not space itself. The human-focus of this documentary
makes it one of the best about space.
"The Elegant Universe." This space documentary is popular because it makes highly-
scientific theories more understandable. The main question asked in this film is whether
the study of science should be scientific or philosophical. For making viewers question
their beliefs about space, "The Elegant Universe" is one of the best space documentaries.
"In the Shadow of the Moon." This film takes viewers on the walk that the astronauts
and scientists that accepted former President Kennedy’s challenge to reach the moon. The
pitfalls and successes of the team are included. Interviews with former astronauts make
this movie fascinating. "In the Shadow of the Moon" is a great space documentary
because of its demonstration of the nation’s focus on a single idea.
Movies
“Apollo 13”: A 1995 American historical docudrama film directed by Ron Howard and
dramatizes the 1970 Apollo 13 lunar mission. Howard went to great lengths to create a
technically accurate movie, employing NASA's technical assistance in astronaut and
flight controller training for his cast. Released in the United States on June 30,
1995, Apollo 13 garnered critical acclaim and was nominated for many awards, including
nine Academy Awards (winning for Best Film Editing and Best Sound).
“The Right Stuff”: The Right Stuff is an American film from 1983 that was adapted
from Tom Wolfe's best-selling book The Right Stuff (1979) about the United States Air
Force test pilots involved in aeronautical research at Edwards Air Force Base, California,
as well as the seven military pilots who were selected to be the astronauts for Project
Mercury, the first attempt at manned spaceflight by the United States.
Books
Many of our Astronauts have written books about their experiences in space. Check out
our Library if you would like to check-out one of them!
Volunteer Packet, Updated Fall 2013
12
Volunteer Information Sheet
Full Name: ____________________________________________________________________
Address: ______________________________________________________________________
City: _________________________ State: _______ Zip Code: _________________________
Phone: (_____)_______-_____________ Email: ____________________________________
Preferred Method of Contact:
☐ Phone ☐ Email ☐ Text
Preferred Volunteer Days (circle all that apply):
Thursday Friday Saturday Sunday
Gender (circle one): Male Female
Age: ______
Level of Education (circle one): High School College Post-Graduate
Do you have any background in the aerospace industry? (circle one): Yes No
If yes, could you please describe your activities?:______________________________________
______________________________________________________________________________
______________________________________________________________________________
Shirt Size: ______ (After training, you will receive an official Space Station shirt)
Emergency Contact
Name: ______________________________ Relation: ____________________________
Phone(s):______________________________________________________________________
Name: ______________________________ Relation: ____________________________
Phone(s): _____________________________________________________________________
![SatitTU [TSS]](https://img.pdfslide.net/doc/110x75/579078fd1a28ab6874c50b1c/satittu-tss.jpg)
