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73 • 133 • 241 • 261 TOLL ROADS
MORE MILES FOR FASTRAK DRIVERS
25 YEARS OF ENVIRONMENTAL PRESERVATION
VIEWSLETTERA Publication of the Transportation Corridor Agencies
The Toll Roads
MARCH 2017
Eight new miles of roadway have opened for FasTrak drivers. The Riverside County Transportation Commission has extended the 91 Express Lanes east from the Orange County/Riverside County Line to McKinley Street (on State Route 91) and Ontario Avenue (on Interstate 15 South). There is no direct access to Interstate 15 North.
Northound drivers of the 241 Toll Road can enter the eastbound 91 Express Lanes at the new entry/exit point at the County Line to travel through Corona. Westbound drivers of 91 Express Lanes can exit at the County Line to access the southbound 241 Toll Road.
To use the 91 Express Lanes, all drivers must have a FasTrak transponder. Carpools of three or more wishing to receive the carpool discount must travel through the designated HOV3+ lane at toll points. Visit 91ExpressLanes.com/general-info/ to learn more.
NEW CUSTOMER SERVICE CENTER OPERATOR SELECTED
TCA has selected Faneuil Inc. to provide staffing and management for The Toll Roads’ day-to-day customer service operations effective May 1, 2017. The selection is a major milestone in enhancing customer service for the 300,000 daily drivers of Orange County’s 51-mile toll road system. Faneuil’s contract is expected to be a 10-or-more-year agreement with an estimated value of $100 million and includes call center operations, customer communications, account management, violation processing, FasTrak® transponder management and payment processing.
The Toll Roads’ customer service operations serve nearly one million FasTrak and ExpressAccount® customers. Each month, the call center manages more than 100,000 inbound calls, 3,300 walk-in customers and 11,000 electronic and paper communicaitons.
Headquartered in Hampton, Va., Faneuil has provided outsourced customer service for an extensive client portfolio nationwide for more than 23 years and manages more than 600 million customer interactions annually. Specific to the tolling industry, Faneuil has provided customer care, back office and violations processing support to agencies for more than 11 years.
For a quarter century, the Transportation Corridor Agencies (TCA) have preserved Orange County’s scenic beauty and healthy ecosystems while building and operating the state's largest network of toll roads.
We protect the natural resources of more than 2,000 acres of habitat and, with the help of community and agency partners, have created a connected network of permanent open spaces across nearly 40,000 acres.
We built the first successful native habitat for a federally listed bird species on a closed landfill. We transformed a narrow concrete drainage ditch into a thriving wetland and coastal sage scrub community that serves as a major wildlife corridor. We built a state-of-the-art wildlife fence to keep drivers and area wildlife safe along The Toll Roads.
Visit TheTollRoads.com/Environment to learn about these and all of our environmental initiatives in a new report laden with photos highlighting the beauty of the places we protect and showcasing our award-winning achievements over the past two-and-a-half
125 PACIFICA, SUITE 100 • IRVINE, CALIFORNIA 92618 • THETOLLROADS.COM
FOOTHILL/EASTERN TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS Ed Sachs, Chair, MISSION VIEJO Christina Shea, Vice Chair, IRVINE
Jose Moreno, ANAHEIM • Joseph Muller, DANA POINT • Scott Voigts, LAKE FOREST • Mark Murphy, ORANGE
Anthony Beall, RANCHO SANTA MARGARITA • Kathy Ward, SAN CLEMENTE • Brian Maryott, SAN JUAN CAPISTRANO
Sal Tinajero, SANTA ANA • Chuck Puckett, TUSTIN • Todd Spitzer, COUNTY OF ORANGE, 3RD DIST. Shawn Nelson, COUNTY OF ORANGE, 4TH DIST. • Lisa Bartlett, Vice Chair, COUNTY OF ORANGE, 5TH DIST. Ryan Chamberlain, Ex-Officio Member, CALTRANS DIST. 12
SAN JOAQUIN HILLS TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS Ross Chun, Chair, ALISO VIEJO
Melody Carruth, Vice Chair, LAGUNA HILLS
Katrina Foley, COSTA MESA • Richard Viczorek, DANA POINT • Christina Shea, IRVINE • Fred Minagar, LAGUNA NIGUEL
Bert Hack, LAGUNA WOODS • Ed Sachs, MISSION VIEJO • Scott Peotter, NEWPORT BEACH • Kathy Ward, SAN CLEMENTE
Brian Maryott, SAN JUAN CAPISTRANO • Sal Tinajero, SANTA ANA • Todd Spitzer, COUNTY OF ORANGE, 3RD DIST. Lisa Bartlett, COUNTY OF ORANGE, 5TH DIST. • Ryan Chamberlain, Ex-Officio Member, CALTRANS DIST. 12
TRANSPORTATION CORRIDOR AGENCIES GET HELP. LEARN MORE. STAY INFORMED.
TheTollRoads.com
Customer Service: (949) 727-4800
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VIEWSLETTERA Publication of the Transportation Corridor Agencies MARCH 2017
The Toll Roads
TCA’s Boards of Directors have welcomed new Directors. Councilman Jose Moreno representing Anaheim, Mayor Katrina Foley representing Costa Mesa, Councilman Richard Viczorek representing Dana Point, Councilman Brian Maryott representing San Juan Capistrano and Mayor Peggy Huang representing Yorba Linda recently took the oath of office.
Additionally, the Foothill/Eastern Transportation Corridor Agency Board of Directors nominated and elected Director Ed Sachs (Mission Viejo) as Chair and Director Christina Shea (Irvine) as Vice Chair.
BOARDS WELCOME NEW DIRECTORS AND LEADERSHIP
From left to right: Directors Maryott, Moreno, Huang, Viczorek and Vice Chair Carruth
