THE WORKPLACE TRAINING, MEDIATION, INVESTIGATIONS, COACHING AND EAP EXPERTS

LifeWorks in the Workplace is part of LifeWorks Relationship Counselling and Education Services, a not-for-profit registered charity that builds connected families, workplaces and communities. We are the relationships people.LifeWorks acknowledges Aboriginal people as the traditional custodians of the land from which we serve and respects their spiritual and physical relationship with their country. LifeWorks is an access-for-all organisation.

LifeWorks in the Workplace Level 4, 255 Bourke Street Melbourne VIC 3000Phone 03 8650 6200workplace@lifeworks.com.auwww.lifeworks.com.au/workplace

CONTENTSAbout LifeWorks in the Workplace 1Workplace Training & Development Programs 3Resolving Conflicts & Disputes 5Coaching & Career Coaching 7Compliance & Risk Management 9Employee Assistance Programs 11Fees 13Request a quote 14Contact 14

ABOUT LIFEWORKS IN THE WORKPLACELifeWorks in the Workplace expert consultants assist employers to build resilience and competency within their organisations, mitigate risk and minimise the impact of workplace disputes.

We are the workplace relationship experts who build connected families, workplaces and communities. Our values of Hope, Dignity, Community, Diversity and Growth underpin everything we do.

LifeWorks’ Consultants provide a range of tailored consulting, training and assessment strategies to promote an environment in which people work together more effectively. Consultants are experts in all workplace related matters and bring together a wealth of experience, skills and insights from a range of different industries and disciplines.

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OUR CORE SERVICES WORKPLACE TRAINING & DEVELOPMENT PROGRAMS• Communication• Diversity• Performance• Equal Opportunity• Mental Health & Wellbeing• Online and Onsite

CONFLICT RESOLUTION AND INVESTIGATIONS• Independent Investigations

(bullying, harassment, discrimination and grievances)

• Workplace Mediation• Facilitated Meetings• Bullying Response Services• Conflict Coaching• Cultural Audits and Climate Surveys

COACHING & CAREER COACHING• Leadership Programs• Executive and Leadership Coaching• Performance Management

EMPLOYEE ASSISTANCE PROGRAM• EAP Counselling• Critical Incident Management• Manager Assist Hotline

“I wanted to pass on the significant number of positive comments I have received in response to your presentation. Thank you very much for an informative, accessible, professional and well facilitated session.”EILEEN BROWNLESS, CEOCASTLEMAINE DISTRICT COMMUNITY HEALTH

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WORKPLACE TRAINING & DEVELOPMENT PROGRAMSLifeWorks in the Workplace is renowned for providing training that focuses on developing self-awareness, building skills and knowledge, and facilitating behaviour change back in the workplace. We invite our participants to use the time away from work to reflect on their role, their performance and their development and to explore new ways to engage and enjoy their work lives.

LifeWorks in the Workplace provides:• Public and on-site training programs• Customised programs to meet specific

workplace needs• Online compliance and eLearning programs

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OUR TRAINING PROGRAMS

COMMUNICATION DIVERSITY/INCLUSION

WELLBEING LEADERSHIP/ MANAGEMENT

EQUAL OPPORTUNITY

Click on the title of a training program for

more information

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RESOLVING CONFLICTS & DISPUTESEvery organisation encounters difficulty and conflict with individuals, within teams and even across the business at some stage. Conflict is natural but managing it is not always so! Sometimes issues cannot be resolved internally and involving an external party is the most effective strategy to manage the situation and minimise risk.

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DISPUTE RESOLUTION SERVICES LifeWorks in the Workplace provides:• holistic responses to

workplace conflicts which can include independent workplace assessments, facilitated meetings, and coaching

• highly qualified and experienced workplace mediators and mediation services.

• specialised and professional Bully and Harassment Response Services, including independent Workplace investigations.

“Thank you again for all of your assistance throughout the mediation process. Also for your patience when I struggled at times to articulate the circumstances. You are so good at what you do, and apart from a positive outcome on the immediate issues, I have come away with a much clearer direction in my role as a supervisor.”CO-ORDINATORLOCAL GOVERNMENT

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COACHING & CAREER COACHINGCoaching is the practice of supporting an individual to define and achieve their goals. The main role of a coach is as an enabler, a sounding board, an educator, and a motivator. The achievement of identified goals often leads to increased professional skill and results, and greater enjoyment and engagement in work.

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COACHING SERVICES LifeWorks in the Workplace offers coaching to individuals and groups, which can be delivered onsite, at our Melbourne office or over the phone.

The areas that coaching can assist include:• increasing an individual’s

self-awareness, communication skills and ability to work more effectively with colleagues

• building greater confidence and influence while reducing work-related stress.

• assisting staff to manage difficult and changing work situations.

LifeWorks in the Workplace also provides Outplacement Services to assist individuals and groups of employees through their career transition. “Very informative and enjoyable, and

a very understanding, approachable and interactive consultant. The training provided practical strategies and tools that can now be used back on the job. Thank you.” SWAN HILL RURAL CITY COUNCIL

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COMPLIANCE & RISK MANAGEMENTLifeWorks partners with Learning Seat to offer an eLearning Equal Opportunity Training module for workplaces. The training module, developed in consultation with the law firm Landers and Rogers is an effective way for organisations to meet their legal obligations under the Equal Opportunity Act 2010, while building a stronger more inclusive and respectful workplace.

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EQUAL OPPORTUNITY eLEARNING PROGRAMThe Equal Opportunity eLearning program is particularly useful because:• staff can access it from multiple

locations and at times that suit them

• training is self-paced• staff can stop and return to

training modules at different times.

As a client of LifeWorks you receive comprehensive reports that show the outcomes of your staff’s engagement and compliance with each eLearning educational module.

“Thanks to LifeWorks we were able to deliver an effective and affordable on-line training program to all our off-site and interstate employees. LifeWorks were able to assist us in achieving our objective and responsibility in terms of Equal Opportunity training.”NICOLE SABLYAK AND DENISE PORTER-DEWARHUMAN RESOURCES, MERCK PTY LTD

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EMPLOYEE ASSISTANCE PROGRAMSLifeWorks in the Workplace has the experience, specialised knowledge and infrastructure to deliver quality Employee Assistance Program services for employers of all sizes and sectors throughout metropolitan Melbourne and regional Victoria.

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ABOUT EMPLOYEE ASSISTANCE PROGRAMS An Employee Assistance Program (EAP) is a free and confidential counselling service offered by employers to their employees to support their wellbeing in the workplace and in their personal lives. Depending on the employer’s arrangement, EAP may also extend to immediate family members.

Research has shown that EAPs:• support staff, improve

performance and build culture• assist in managing

potential physiological and psychological risks

• save money by reducing employee absenteeism and improving productivity.

Call our dedicated EAP line on 03 8650 6262 to speak to our EAP Manager for further information.

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FEESAs a not-for-profit organisation LifeWorks in the Workplace is able to offer quality workplace services and competitive prices. Whether we come to you or you come to us, our focus is on delivering a service that exceeds your expectations.

INHOUSE COURSES Courses held inhouse at your organisation (up to 20 people)• $750 + GST for 1 hour• $1,200 + GST for 1.5 hours• $1,500 + GST per half day• $2,300 + GST per dayLifeWorks can tailor a training program to meet your specific needs for an additional fee.Book two LifeWorks training courses and receive a 10% discount.

WORKPLACE CONSULTINGInvestigations per consultant • $250 + GST per hour Mediations (including interviews and mediation sessions) • $250 + GST per hour

INDIVIDUAL COACHINGGeneral staff • $250 per hourExecutive staff • $280 + GST per hour

PUBLIC COURSES Hosted at LifeWorks Melbourne CBD office• $65 + GST per person for 1 hour• $110 + GST per person for 1.5 hours• $145 + GST per person for 2 hours• $185 + GST per person per half day• $300 + GST per person per full day

(includes a catered lunch)Visit the website to book directly into any public courses.

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REQUEST A QUOTEEmail us your request for a quote, proposal or call back. Please tell us:• your name, company• your address and contact number• the service you require• when you would like the service to

be delivered.

CONTACTLifeWorks in the Workplace Level 4, 255 Bourke Street Melbourne VIC 3000Phone 03 8650 6200workplace@lifeworks.com.auwww.lifeworks.com.au/workplace