ThE WOrld’S MOST IMPOrTANT GAThErING OF CIOs ANd SENIOr …€¦ · • Increase your awareness of emerging IT trends, and evaluate their true potential for your organization. 4

Steve Ballmer CEO, Microsoft

Marc Benioff Chairman and CEO, Salesforce.com

John T. Chambers Chairman and CEO, Cisco

Transitions: New Realities, Rules and Opportunities

ThE WOrld’S MOST IMPOrTANT GAThErING OF CIOs ANd SENIOr IT ExECuTIvES

To register visit gartner.com/us/symposium or call 1 866 405 25112

After two years of economic turmoil, positioning your enterprise for success in a changed world is easier said than done. The realities are different. The rules are unfamiliar. Emerging business opportunities are difficult to recognize, and even harder to exploit.

We’re in a historic transition—a unique and volatile mixture of challenge, opportunity and hope, where practices are unproven, principles are evolving and paradigms shift overnight.

The good news? Gartner Symposium/ITxpo is no stranger to change. For 20 years, our flagship conference has explored what’s new and predicted what’s next with confidence and accuracy. By engaging IT’s greatest thinkers in hard-hitting dialogue, discussion and debate while bringing Gartner analysts’ combined expertise and knowledge to life, Symposium/ITxpo has built a reputation among IT and business leaders as the most trusted source of insight, inspiration, tools and relationships in the world.

In this unprecedented period of change, Symposium/ITxpo is more relevant than ever. With new rules and realities come fresh opportunities to innovate, transform and grow. It’s an exciting time for CIOs and senior executives, one that’s ripe with possibility and rich in potential. There’s no better place to prepare for it than at Symposium/ITxpo 2010.

The clouds are lifting, revealing an entirely new landscape

The World’s Most Important Gathering of CIOs and Senior IT Executives 3

Symposium looks backHow far has information technology really come in the last 20 years? Gartner analysts share some of their thoughts here on how much has changed since Symposium first opened its doors in 1990.

Visit gartner.com/us/symposium for the full interviews.

Experience the ultimate IT download There’s more riding on the choices you make now than ever before. Which investments will pay off, and when? Who should own each initiative, and why?

Symposium/ITxpo equips you to tackle the most complex challenges with a new clarity and sense of purpose. With 20 years of experience and success, Symposium/ITxpo 2010 is the destination of choice for more than 1,500 CIOs and thousands of IT leaders from around the world. Here’s why you and your team need to join us in Orlando:

The analysts. Access the unrivaled authority and brainpower of Gartner analysts and consultants, known throughout the world for their depth of experience and independent point of view. Symposium brings them together all in one place.

The insight. Choose from over 350 sessions, keynotes, workshops, how-to clinics, roundtables and other learning opportunities designed specifically for you in your role. Walk away with a clear action plan for the next three, six and 12 months.

The CIO Program. Focus on the issues, decisions and actions every CIO must address to drive IT-led innovation and achieve operational excellence.

The networking. Connect with an unrivaled array of peers to share knowledge, exchange ideas and build long-lasting professional relationships.

The solutions. Discover, compare and evaluate IT products and services through face-to-face meetings with more than 125 leading solution providers.

The Team Program. Bringing a team allows your organization to leverage in-depth analysis across roles and take immediate action against their collective priorities.

It’s all here. You should be, too.

Who Should Attend

Benefits of attendingNo other IT event can duplicate the depth and breadth of Symposium/ITxpo features and content—eight role-based tracks plus a special program just for CIOs, which in aggregate comprise more than 350 analyst-led sessions, interactive workshops, intimate roundtables and how-to clinics. Join us this year in Orlando and learn how to:

• Make the right IT investment decisions the first time around, eliminating time-consuming deployment delays and costly restarts.

• Streamline the decision-making process, and help ensure agreement and support across the enterprise.

• Derive maximum value from your existing IT investments, human resources and organizational infrastructure.

• Increase levels of agility and responsiveness, and achieve the ideal balance between cost, risk and growth.

• Use the experiences of others to evaluate, validate or rethink your own strategies and tactics.

• Develop a shortlist of products, vendors and industry partners that can fully support your business goals.

• Accurately monitor, measure and demonstrate the value of IT to the business.

• Strengthen enterprise security and risk management, and develop workable contingency plans.

• Increase your awareness of emerging IT trends, and evaluate their true potential for your organization.


Information technology has gone from being a mechanical phenomenon to a social one. It has completely changed who interacts

with who and how.

Richard Hunter Vice President and Distinguished Analyst

Who should attendSymposium/ITxpo provides crucial learning for CIOs and senior IT and business executives in a variety of roles and a range of responsibilities, including:

• CIOs

• CTOs

• Technology and business strategy executives

• Applications leaders

• Business intelligence leaders

• Business process management leaders

• Data center and IT operations leaders

• Enterprise architects

• Enterprise information management leaders

• Infrastructure and operations leaders

• Wireless, networking and communications leaders

• Program and portfolio management leaders

• Security and risk management leaders

• Sourcing and vendor management leaders

• Institutional investors and venture capitalists

• Technology and service providers

• News media

Hot topics• Business intelligence

• Cloud computing

• Context-aware computing

• Hybrid thinking

• IT governance

• IT modernization

• Lean IT

• Mobility

• Security

• Social software

• Sustainability

• Unified communications

• Virtualization

Keynotes

Mastermind Interview Keynotes It isn’t often that you get to sit down with the world’s most influential visionaries and technology CEOs. Experience these special guests’ insight firsthand—explore game-changing IT trends and technologies from the inside out and take a frank look at this pivotal period in business history.

Steve Ballmer CEO, MicrosoftThursday, October 21, 11:00 – 11:45 a.m.

Steve Ballmer joined Microsoft in 1980 and was the first business manager hired by Bill Gates. During the past 20 years, Ballmer has headed several Microsoft divisions, including operations, operating systems development, and sales and

support. In July 1998, he was promoted to president, a role that gave him day-to-day responsibility for running Microsoft. He was named CEO in January 2000, assuming full management responsibility for the company, which includes delivering on the company’s mission of enabling people and businesses throughout the world to realize their full potential. Together with Gates and the company’s other business and technical leaders, Ballmer is focused on continuing Microsoft’s innovation and leadership across the company’s seven businesses. Microsoft’s goal is to provide an integrated platform to enable a seamless experience across a wide range of computing and non-PC devices and services.

Marc Benioff Chairman and CEO, Salesforce.comTuesday, October 19, 5:00 – 5:45 p.m.

Marc Benioff is the chairman and CEO of Salesforce.com, the leader in enterprise cloud computing. Salesforce.com has received a Wall Street Journal Technology Innovation Award and been lauded as one of BusinessWeek’s Top

100 Most Innovative Companies. Benioff is the recipient of many awards for pioneering innovation, including the Ernst & Young Entrepreneur of the Year. For his visionary approach to integrated philanthropy and the founding of the Salesforce.com Foundation, he was named a Young Global Leader by the World Economic Forum and twice recognized with a Points of Light Foundation Corporate Engagement Award of Excellence for corporate community service.

John T. Chambers Chairman and CEO, CiscoWednesday, October 20, 11:00 – 11:45 a.m.

John T. Chambers is Chairman and CEO of Cisco. Since January 1995, when he assumed the role of CEO, Chambers has grown the company from $1.2 billion in annual revenue to its current run rate of approximately $36 billion.

He has received numerous awards for his leadership, including being name as one of Time magazine’s 100 Most Influential People and to U.S. News & World Report’s list of America’s Best Leaders. Chambers has also been widely recognized for his and Cisco’s philanthropic leadership.

Gartner Analyst Opening Keynote Transitions: New Realities, Rules and Opportunities Monday, October 18, 8:00 – 9:30 a.m.

An ensemble of leading Gartner minds looks back at the past 20 years in IT to advance your thinking around what’s possible for the next 20 years. This context will provide clarity on where we are today—a time of unprecedented transition across every aspect of IT, including the people who use technology, the ways we use it, how it’s delivered, its impact on business and society, and more. This opening keynote will help you anticipate and capitalize on the full array of transitions going on around us.


Programs


Thought leadership

Gartner sessionsLeveraging the latest research collected from organizations worldwide, we offer hundreds of breakout sessions that focus on the issues that matter most in IT today—real-world information that will help you make better decisions and drive more successful initiatives.

Gartner analyst one-on-onesMeeting face-to-face with a Gartner analyst is an important part of the Symposium/ITxpo experience. You’ll talk one-on-one and get the objective, qualified guidance you need to be able to plan and invest wisely.

ScenariosNothing is more valuable than seeing tomorrow today. Our scenarios shed light on what’s coming in key technology and management areas over the next few years, based on the best available data and expert predictive skills of the industry’s most respected IT analysts.

Peer learning and interaction

Analyst-user roundtablesAll end-user attendees at Symposium/ITxpo are invited to register for analyst-user roundtables. These 12-person, 60-minute discussions moderated by a Gartner analyst offer valuable peer-to-peer exchange on issues that are integral to your business. Visit gartner.com/us/symposium to learn more about this year’s roundtables.

User roundtablesYou lead the discussion! User roundtables are designed as a forum and outlet for you to discuss a burning topic with a dozen fellow attendees. Discuss and debate best practices around a specific topic or initiative in an informal, interactive roundtable format.

WorkshopsWorkshops are among the best ways to optimize your Symposium/ITxpo experience—invaluable opportunities to refresh your knowledge of important basics and acquire a deeper understanding of new concepts.

MavericksNo one can predict the future, but the more informed you are and the more possibilities you’ve considered, the better prepared you’ll be. Maverick sessions delve into worthwhile what-if scenarios to give you an informed perspective on what’s ahead.

DebatesThe future is inherently uncertain. Uncertainty leads to debate, and no one likes to engage in a bit of friendly jousting more than a Gartner analyst. In these lively sessions, Gartner analysts battle it out over today’s most controversial topics, and in doing so offer some of the conference’s most insightful and well-rounded assessments.

End-user case studiesInvaluable opportunities to learn about recent implementations firsthand from those involved, end-user case studies run throughout the conference. Hear the presentation, then put your questions directly to the IT executives leading the initiatives.

Contract negotiation clinicsContract negotiation clinics are small, hands-on workshops that deliver a powerful combination of Gartner insight and peer best practices that will help position you well for your next contract negotiation—or renegotiation—with strategic vendors. Facilitated by a Gartner expert, each clinic delivers tools and tips aimed at getting you more for less.

Super Sunday

Banking and investment servicesAddressing the Challenges to Lead Your Bank Beyond 2010

Using IT to Pull Together the Data Strands for Effective Decision Making in Banking

Hype or Fact: The Truth About Social Media in Banking

How Do You Create IT’s New Value Proposition for the Bank?

EducationPanel: Five Things K-12, Higher Education and State and Local Government IT Should Know About Each Other

Panel: Higher Education E-Learning

Choosing Sourcing Options in Tight Economic Times in Education

iPads—The Ultimate Consumer Device for Higher Education

Energy and utilitiesKey Trends Shaping Energy and Utilities in 2010

The Utility of the Future: From Cloud Service to Empowered Consumers

How CIOs Can Integrate Operational Technology Into Their Plans

Using Pattern-Based Strategy™ for Utility System Reliability

GovernmentThe Real Value of Open Government

Government Clouds Beyond the Hype: Public, Private, Both or None

May the Last Be First: Bottom-Up Government (and Industry) Reform

New Tools to Manage Overload—Anyone for an iPad?

InsuranceFuture-Proofing IT: Making the Right Decisions Now

Social Networking in Insurance: Beyond the Fad

Turning Risk Management Into a Competitive Weapon for Financial Services Organizations

Insurers: Saying Goodbye to Legacy Systems

ManufacturingProduct Life Cycle Management Software Goes Mainstream

Best Practices in Deploying Product Life Cycle Management Software

Transforming the Value Chain

Building Sustainability Into the Supply Chain

Healthcare

ProvidersHigh-Velocity Medicine and Real-Time Health Systems

Health Information Exchange and the Real-Time Health System

Healthcare Reform and the Patient-Centered Medical Home

Performance Management and BI for the 2015 Health System

PayersCare Management Is the Foundation for Reduced Costs and Improved Outcomes

Panel: Healthcare Reform—A Payer, Provider and Pharmaceutical Perspective

The Disruptive Transformation of Front-Office Touchpoints

Information in a Post-Health-Reform World

Life sciencesThe New Commercial Model for Life Sciences: Are You Ready?

Governments and Institutions Have More Power Than Ever: What’s a Life Sciences Company to Do?

Pharmaceutical Distribution 2015

E-Healthcare Components Are Coming Together to Enable New Business Models

Sessions


Super Sunday: industry perspectivesYour success as a CIO or senior IT executive is built on a solid understanding of not just trends in business technology, but how those trends will impact your industry. Our half-day Super Sunday at Symposium/ITxpo is designed to provide the critical industry context you’ll need to understand the discussion of the transitions we’re all undergoing.

Executives have new demands for IT’s contribution to productivity, growth and innovation. Business and technology leaders alike recognize that they can no longer apply the same practices and expect significantly better results. They feel many mainstream practices have lost their relevance. The situation must change, but how? Leading CIOs are driving new methods and solutions across all core business leadership and IT management domains by leveraging lighter-weight differentiated practices and technologies. These emerging practices are rapidly becoming the foundation for IT’s business contribution and the new baseline against which performance will be measured.

The CIO Program at Symposium will be:

Actionable, providing information and tools for the choices you face now

Valuable, expanding your thinking, accelerating your decision making and enabling you to test your ideas

Practical, based on the experiences of working with more than 3,000 CIOs and presented in a peer-to-peer environment

Efficient, delivering all of this at an event that recognizes the value of your time and commitment to attend the event. We provide you with:

• CIO-exclusive sessions with Gartner analysts and industry thought leaders

• Workshops that focus on the decisions you make in your role and provide a context for gaining insight from your CIO peers

• A CIO-exclusive lounge and work area that enables you to meet with your peers and remain productive while at the event

Featured CIO Program keynote speakers

Panel speakers

Clayton M. ChristensenRenowned authority on disruptive innovation Professor, Harvard Business School

CIO Program

The CIO Program


Jim Cash Jr. PhD IT thought leader, author Professor Emeritus, Harvard Business School

Sherry Aaholm Executive Vice President of IT, FedEx Services

Ramon Baez Vice President IT Services, CIO, Kimberly-Clark Corporation

Richard Chapman Executive Vice President, Chief Administrative and Information Officer, Kindred Healthcare


The 2011 CIO Agenda: Leading in Times of Transition

Machiavellian CIO 3.0

Gartner Scenario 2011: Current Trends and Future Directions of the IT Industry

The Strategic Business Capabilities Hype Cycle

The Gartner Enterprise IT Maturity Assessment

CEO Concerns 2010 and Their IT Implications

Meeting Emerging Business Requirements for IT

The Wickedest Problems Facing Business Leaders by 2015

The CIO/CFO Alliance: Raising the Bar to Drive Business Performance

Toward a New IT Economics

The New Principles of IT Investment

Gartner Global IT Council: Rights and Responsibilities for Consumers of Cloud Computing Services

Gartner Global IT Council: A Code of Conduct for IT Maintenance

Identifying and Leveraging Enterprise Leading Indicators

Combine Strategy and Leadership to Maximize IT’s Contribution

Executing Strategy Through Integrated Management Techniques

Governance Diagnostics for CIOs

Generating Exponential Growth Through Innovation

Balancing Risk and Innovation

Disruptive and Proven? Innovate Using Business Model Analogies

Social Media Solutions and Management

Drive Performance Through People: A New Look at Setting Expectations and Accountability

IT as Business Peers: Building a Business-Capable IT Workforce

Balancing Risk and Innovation

Operationalizing Performance Management

Implementing Lean in IT

Top 10 Strategic Technologies for 2011

Emerging Trends Radar Screen: The Business Impact of Technological, Societal and Management Trends

20:20 Vision

The Cloud Computing Scenario

Cloud Computing: Changing the Vendor Landscape

Context-Aware Computing Scenario: What CIOs Must Know

The Gartner Sustainability Scenario

Preparing for the Carbon Crunch

Rebalancing IT Priorities: The IT Market Clock

The CIO’s New Challenges: What to Do About the Coming IT/OT Convergence

From Patterns to Practice: Using Pattern-Based Strategy to Demonstrate Competitive Advantage

Case Study: CIO Perspectives

The External Information Crisis: Will IT Step Up?

Net IT Out: Cloud Computing

Net IT Out: Social Media

Net IT Out: Risk Management

Net IT Out: Comprehensive Services and Sourcing

Net IT Out: IT Workforce Pay

Net IT Out: Open Innovation—Exploiting the Power of We

CIO workshopsBuilding the Seven Traits of Leadership

Balancing Risk and Innovation for Success

Jump-Start Mobilization for 2011

The CFO/CIO Alliance

From Benchmarks to Performance: Metrics That Matter and Communicate Value

IT Cost Optimization: From Cost Reduction to Continuous Improvement

Develop a Communications Plan

Getting Lean, Staying Lean

Connecting IT Performance to Business Metrics

Determining and Then Getting the Right Pay for Your IT Workforce

Governance Diagnostics for Commercial Enterprises

Governance Diagnostics for the Public Sector

Innovate Using Business Model Analogies

IT Strategy

Answering the Top Questions CEOs Will Have in 2011

Enterprise Maturity Model for Large Enterprises

Enterprise Maturity Model for Midsize Enterprises

Enterprise Maturity Model for the Public Sector

Solving Wicked Problems

Analyst-user roundtablesExploring Opportunities and Threats Using Pattern-Based Strategy

Environmental and Low-Carbon Leadership in the IT Industry: What Does ‘Good’ Look Like?

Cloud Adoption Best Practices

Sustainable Business Systems

Sessions

Richard Chapman Executive Vice President, Chief Administrative and Information Officer, Kindred Healthcare

Tracks & Sessions

Applications

Sessions


Case studySocial CRM: Real-World Measurable Benefits

Enterprise and Government Cloud Computing Use Cases

WorkshopsImproving the Value-to-Cost Ratio of Your Applications

Accelerate the Maturity of Your Application Organization

A 360-Degree View of Your Applications: Correlations Among Maturity, Complexity and Cost

Creating an Effective Oracle and SAP Road Map

Building a Viable Cloud Strategy

Magic QuadrantsMaster Data Management

Business Process Analysis Tools

Horizontal Portals

Social Software

MarketScopeApplication Life Cycle Management

Analyst-user roundtablesExploit the Collective as Part of Your Innovation Strategy

Measuring and Managing Application Maintenance Teams

Getting Started With Application Overhaul

Applications Unlimited—PeopleSoft, Siebel, JDE, EBS

Building Context-Aware User Experience Strategies

Sustainability in the Supply Chain

We’re evolving toward a new era of application management that drives business value faster and cheaper. In IT, CIOs and application leaders must balance the increased need for standards, governance and application portfolio management with the need to demonstrate value and measure success. They will need to address a number of concerns, including:• New technologies, such as context-aware computing• Lower-cost but potentially higher-value channels, such as mobile, Web

and social media• New development methodologies, such as agile• Different deployment models, such as SaaS and cloud• Ever-more complex application integration• New Pattern-Based Strategies for optimizing business outcomes

Application Platform Scenario

Panel: Application Overhaul—IT for the Next Decade

Building the Case for Application Overhaul

A CIO Decision Framework for IT Modernization and Application Overhaul

How to Ensure Your Cloud Computing and SaaS Investments Deliver Results



Putting Customer Patterns in Context

Five Analytic Applications That Will Change How Your Business Works

Making Master Data Management Successful

Enterprise Software Scenario: What Happens When Social, BI, AD and Business Applications Collide?

CRM and ERP Scenario: Designing Business Processes From the Outside In

Social CRM: The Next Generation of Customer Innovation

E-Commerce in a Socially Mobile World

Social Media Scenario, and How to Develop a Social Media Strategy

Managing Social Software Maturity: Supporting Pioneers and Settlers

Driving a Performance-Based Culture

Performance Management: The Continuing Convergence of BI and Business Applications

Software License Compliance in the Age of Constant Audits and Virtualization

The Big Migration: Windows 7 and Office 2010

Debate: Apple…in the Enterprise?

Debate: How Open Are Developer Ecosystems?

Google vs. Microsoft: The Battle for Future Dominance…and Apple’s Sneak Attack

Web Application Development 2015: Shifting Sands

Leveraging SOA Investments for Business Value

AD Outside of IT: The Role of Business Unit AD in the Enterprise

Maverick: The Death of Open Source Software as You Know It

Maverick: Death of the Database Revisited—noSQL, Cloud, noDISK

Portal Scenario: Building the Right Portal Strategies for Employees, Customers and Partners

User Experience: It Takes a Tough Guy to Make a Tender User Interface

Maverick: The Death of the Internet— A Forensic Analysis

Driving Successful Change in an Application Organization: Avoiding Unconscious Incompetence

Governing and Managing the Application Organization

Tracks & SessionsTracks & Sessions

Business Intelligence & Information ManagementThe business environment is moving rapidly from contraction to growth. In this transition, IT leaders must anticipate new business patterns, models and information needs, and do two things exceptionally well to succeed.

First, they must provide better analytical and collaborative capabilities to exploit increasing volumes and types of information for employees, customers and partners. Second, they must build a better and more agile information-centric infrastructure that can integrate and manage information more rapidly, and from inside and outside of the organization.

Sessions

11The World’s Most Important Gathering of CIOs and Senior IT Executives

Case studyBusiness Intelligence and Information Management

WorkshopsBusiness Intelligence Maturity Assessment

Herding the ‘Content Management Technology Cats’

What Works and What Doesn’t in Data Quality Improvement

Magic QuadrantsBusiness Intelligence Platforms

Data Integration Tools

Data Quality Tools

Data Warehouse Database Management Systems

Enterprise Content Management

Web Content Management

Analyst-user roundtablesExploit the Collective as Part of Your Innovation Strategy

Exploring Opportunities and Threats Using Pattern-Based Strategy

Will Appliances Rescue Your Data Warehouse?

Pattern-Based Strategy Meets Data Mining and Predictive Analytics

Finding Gorillas in the Mist: Strategies for Seeking Patterns in Big Data

From Patterns to Practice: Using Pattern-Based Strategy to Demonstrate Competitive Advantage

Putting Consumer Patterns in Context

Mining Social Networks for Collective Insights Will Affect Your Business

Performance Management: The Continuing Convergence of BI and Business Applications

Five Analytic Applications That Will Change the Way Your Business Works

Cracking the Code of Master Data Management: Making MDM Successful

The Grand Challenges of Information: Innovating to Make Your Infrastructure and Users Smarter

Case Study: Business Intelligence and Information Management

BI Initiatives and Competencies: Foundations and Trends

Key Priorities in Data Management and Integration

Ramp Up the IT Data Warehouse and Support Operational Technology

Creating Business Value and Reducing Business Risk With Data, Content and Information Governance

SharePoint 2010: Is It Enterprise-Class?

Enterprise Content Management: Best Practices and Benchmarks

Preparing for Data in the Cloud: What Matters to CIOs

E-Mail in the Cloud: The Key Decision Points


Tracks & Sessions

Business Process ImprovementIneffective processes devastate performance, eroding the power of your people, applications, decisions, interactions and opportunities. The art of business process improvement—specifically using business process management’s (BPM) combination of a strong management discipline with powerful technologies—can unlock sustainable performance improvements from your value-chain processes. BPM requires four elements: • Refined skills, such as process discovery, modeling, simulation, monitoring

and optimization • Flexible tools, typified by business process management suites• New organizations, such as the business process competency center • A new expectation to treat business processes as enterprise assets

The BPM Scenario: From Operational Excellence to Adaptive Processes

Business Rules Are King

Advancing Business Process Management Maturity

Success With Business Process Performance Metrics

The Skills, Roles, Organization and External Services to Get to Business Process Management

CRM and ERP Scenario: Designing Business Processes From the Inside In

Communications-Enabled Business Processes: Driving Communications Efficiency

How Cloudy Is Your Business Process Management Suite, and Why Does It Matter?

Best Practices for Selecting a Business Process Management Suite


Maverick: Best Practices Don’t Exist

Sessions

Case studyBusiness Process Improvement

WorkshopsBusiness Process Management Maturity Model

Magic QuadrantBusiness Process Management Suites

Analyst-user roundtablesUsing BPM to Level the Economic Playing Field

Measuring BPM

The Care and Feeding of Business Rules


Tracks & Sessions

Enterprise ArchitectureTurmoil pries open the window of opportunity. During the recent economic downturn, CIOs and enterprise architecture (EA) teams have led and will continue to lead the transformation efforts that are reinvigorating complex organizations. As a discipline, EA promotes confident, visionary leadership.

Mature EA programs help institutionalize strategic thinking and improve the general management skills of the IT organization. CIOs and chief architects who position EA as strategy will be better able to refine their organization’s strategic focus, optimize IT investment decisions, refine the economics of IT, co-evolve improved business capability models with greater organization, and provide higher quality, more authoritative information to decision makers. These goals may sound lofty, but many organizations are using crises to position EA as a key enabler of transformation and innovation.

SessionsEA for CIOs: Do You Know What EA Really Means to You and Your Organization?

Enterprise Business Architecture: Uniting Business and IT

Enterprise Architecture and Portfolio Management: Future State as Risk Evaluation in Practice

Effective Enterprise Architecture Governance Plays Several Roles in IT Governance

Introducing Hybrid Thinking

Applying Hybrid Thinking to the Wicked Problem of Information Sharing

Sharing Overcomes Silos: Information Management for Net-Centric Businesses

Case studyThe New Enterprise Architecture: Catching a Clue

WorkshopsDeveloping Effective Enterprise Architecture Principles

Creating Business-Driven Enterprise Architecture Requirements

Magic QuadrantEnterprise Architecture Tools

Analyst-user roundtablesBest Practices for Maturing the EA Program

Best Practices in Building and Growing a Great EA Team

Best Practices in Communication, Persuasion and Interpersonal Skills


Tracks & Sessions

Infrastructure and Operations: Top 10 Trends to Watch

IT Can’t Be Mature Unless Infrastructure and Operations Are

Bringing Cloud to Earth for Infrastructure and Operations: Practical Advice and Implementations

Private Cloud Computing and the Future of Infrastructure



Panel: Enterprise and Government Cloud Computing Use Cases

Capacity Planning and Management of a Virtual, Cloud and Complex Environment

Unified Communications and Collaboration Scenario: Are We There Yet?

The Computing and Communications Tools Your Employees Need

Strategic Communications Systems

Data Center Networking: Prepping for a Virtual World

Communications-Enabled Business Processes: Driving Communications Efficiency

Videocosm: How CIOs Can Survive and Leverage the Coming Video Deluge

The Mobile Scenario

Pocket Power: The Annual Update on Mobile Devices

The Next Frontier of Mobile Application Development: Consumer-Oriented and Context-Aware

Context-Aware Computing Scenario: What CIOs Must Know

Seeing the World in New Ways: The Future of Contextual User Experiences

Infrastructure & OperationsCommunications

Sessions

Communications technologies, networking and mobility are redefining how, where and when we work. Users want to communicate and collaborate using whatever modality works best —voice, data or video. They want to access business applications from any device they choose. And they want to do all of this wherever and whenever they want. These solutions need networks that are optimized to deliver high-quality, low-latency, cost-effective transport. It’s all possible, but it will be complex and very expensive unless communications leaders take control and lead these initiatives.

Case studyCommunications

WorkshopsInfrastructure and Operations Maturity Model

Slash Your Enterprise Network Spend: Welcome to the Buyer’s Market of 2010

Building a Strategy and Business Case for Unified Communications

Net IT OutUnified Communications

Unified Communications When Leveraging Both Cisco and Microsoft

The Benefits of Mobile Unified Communications

The 5 Myths of Unified Communications

Top 10 Networking Technologies That Will Change Your Business

Is Your Network the Weak Link in Cloud Computing?

Networking

Magic QuadrantsUnified Communications

Corporate Telephony

Mobile Enterprise Application Platforms

Wireless E-Mail

Analyst-user roundtablesCloud Computing Lessons Learned

Unified Communications

Sharing Mobile Strategies Best Practices

Telecom Expense Management Best Practices


Tracks & Sessions

Infrastructure & OperationsData Center, Client Computing and IT Operations

After emphasizing cost optimization, infrastructure and operations (I&O) leaders have quickly transitioned to focusing on delivering improved quality, agility and innovative solutions to meet rapidly changing business dynamics. Do virtualization, energy efficiency and cloud computing simplify or complicate your I&O environment? Invest now in your data center, client infrastructure and operational support capabilities, or risk being unprepared to deliver on next year’s customer expectations.

SessionsInfrastructure and Operations: Top 10 Trends to Watch

The Infrastructure and Operations Maturity Model in 2010: A Road Map to Excellence

Bringing Cloud to Earth for Infrastructure and Operations: Practical Advice and Implementations

Private Cloud Computing and the Future of Infrastructure



Panel: Enterprise and Government Cloud Computing Use Cases

Capacity Planning and Management of a Virtual, Private Cloud and Complex Environment

The Next-Generation Data Center: Creating Scalable, Energy-Efficient Environments

Maverick: It’s 2020, and Your Staff-to-Data-Center Ratio Is 1:1

Fabric Computing in the Next-Generation Data Center: What, How and When?

Server Virtualization: From Virtual Machines to Private Clouds

Top 10 Strategies for Surviving Unconstrained Data Growth

Reshaping Storage Infrastructures for the Next Decade

Your Future in IT Operations Management: See How Others Have Achieved Success

Software License Compliance in the Age of Constant Audits and Virtualization

The Big Migration: Windows 7 and Office 2010

Debate: Apple…in the Enterprise?

PC Virtualization: This Is Not Your Mother’s PC Anymore

Managing the Next-Generation Desktop

Google vs. Microsoft: The Battle for Future Dominance…and Apple’s Sneak Attack

Case studyEnterprise and Government Cloud Computing Use Cases

A Green Data Center Implementation

WorkshopsInfrastructure and Operations Maturity Model

Building a Viable Cloud Strategy

Net IT OutTop 5 Action Items for Server, Client and Storage Virtualization

Magic Quadrantx86 Server Virtualization Infrastructure

Midrange and High-End NAS Solutions

Application Performance Monitoring

MarketScopeNetworking Configuration and Change Management

Analyst-user roundtablesPrivate Cloud Computing Lessons Learned

Server Virtualization Lessons Learned

Windows 7 Implementation Lessons Learned


Tracks & Sessions

Program & Portfolio Management

The Emerging Enterprise Program Management Office

The Lean Program Management Office: From Prioritization to Process Improvement

Creating Meaningful Metrics for Program and Portfolio Management

Sell or Hold? Reviewing Major IT Initiatives

Zen PPM: A New Approach to Driving Results in a Complex World

People and Projects: Managing Change, Expectations and Engagement

EA and Portfolio Management: Future State as Risk Evaluation in Practice

Program & Portfolio Management 2010: What’s Hot, What’s Not and What’s Coming

Sessions

For many organizations, PPM has been focused on prioritizing initiatives and reducing costs. Enterprises must now position themselves for opportunities amid great uncertainty, and traditional PPM approaches won’t work. You need to build new PPM capabilities that can power growth and innovation, project management offices (PMOs) that really make a business difference, and portfolios that enable change, not stifle it.

Case studyProgram and Portfolio Management

WorkshopsPlanning Your Journey Up the Gartner PPM Maturity Model

PPM Worst Practices: Pitfalls to Avoid

Magic QuadrantIT Project and Portfolio Management

Analyst-user roundtablesPrioritizing and Managing IT Demand: What Works Best?

Put a Stake Through Its Heart: Killing Projects and Programs

People—The Critical Success Factor to Effective Program and Portfolio Management Change

Twenty years ago, we lived in a world where PCs were just big, fancy, expensive terminals.

Tom Austin Vice President and Gartner Fellow


Tracks & Sessions

Enterprise ArchitectureWe’re living in complex, challenging times with tight budgets and increasing risk.Security and risk management efforts have rightly focused on effectiveness in preventing security breaches and incidents. But their focus must now shift to efficiency in achieving those goals: improving security and reducing risk while lowering costs. It sounds impossible, but it can be done, and you will need to make it happen.

SessionsThe Information Security Scenario

The Identity and Access Management Scenario

The Future of Information Security: Context-Aware and Adaptive

Three Styles of Securing Public and Private Cloud

Maverick: Why Cloud-Based Computing Will Be More Secure Than What You Have Today

Everything I Know About Risk I Learned in Das Boot

T+0: The Most Critical Time of a Disaster—You Better Get It Right

Build a Key Risk Indicator Catalog to Link Risk and Security to Corporate Performance

Which Regulations Apply to Me?

Security & Risk Management

Case studyBuilding an Effective IT Security Program

WorkshopsAssessing and Improving Information Security Process Maturity

Creating Key Risk Indicators for Your Company

Analyst-user roundtablesVirtualization and Security

Identity and Access Management Campfire Tales

Getting Started at Vendor Risk Management

Cloud and SaaS Identity Management

Magic QuadrantsNetwork Intrusion Prevention System Appliances

Enterprise Governance, Risk and Compliance Platforms

User Provisioning

With so much strategic content to choose from, it’s smart to have a game plan before you arrive at Symposium/ITxpo.

Our online Agenda Builder lets you create a customized personal agenda by selecting the sessions of greatest value and relevance to you—the best way to optimize your Symposium/ITxpo experience.

Tracks & Sessions


Cloud Sourcing: The Future of IT Services?

The CIO’s Guide to Successful Sourcing

Seven Habits of Highly Effective Outsourcing

Create a Sourcing Organization to Optimize IT Performance

Vendor Management for CIOs: Are Strategic Vendors Managing You?

How to Use Performance-Based Contracting to Drive Service Provider Behavior

Sourcing & Vendor Relationships

Sessions

As we transition from recession to recovery, leaders must do more with less.

This track offers immediate measurable business value. It’s not about returning to business as usual but about dealing with today’s new realities.

We’ll help you improve your sourcing and vendor management, inspire innovation and collaboration with your suppliers, and address the impacts of market forces such as cloud, SaaS and virtualization. Our tactical and practical contract clinics will improve the outcomes of your software and outsourcing deals, whether you are renegotiating, renewing or taking first steps.

Case studySourcing and Vendor Management

WorkshopsIT Sourcing and Vendor Management Maturity Model

How to Make Bad Outsourcing Deals Better

Fostering Collaboration in a Multivendor Environment

Magic QuadrantsCommunications Outsourcing and Professional Services, Worldwide

MarketScopesHosted Virtual Desktop Services

Data Center Outsourcing and Utility Services, North America

Analyst-user roundtablesCloud Infrastructure Services

How to Select the Right Country for Offshore Services

Foster Innovation in Your Outsourcing Deal

Contract negotiation clinicsIBM

Microsoft

Oracle

SAP

Applications Outsourcing

IT Outsourcing

Network and Wireless Services

PC Hardware Acquisition

The big surprise in the last 20 years has to be the Internet—taking concepts that seemed incredibly futuristic that became facts in a

very short time.

Jackie Fenn Vice President and Gartner Fellow


Hold your team meeting at Symposium/ITxpo this year!Divide and conquer. Bring your team and save.Ask anyone who’s been to Symposium/ITxpo: there are only so many hours in the day to absorb crucial information, brainstorm with peers and get comfortable with new products and services. The solution? Attend Symposium/ITxpo with a team of five or more. It’s the best way to cover Symposium/ITxpo’s comprehensive content and return to the office with a deeper understanding of the issues and a concrete, collaborative plan. As a team, you’ll enjoy significant savings, too, and benefit from special perks that will optimize the Symposium/ITxpo experience for each of you.

Team benefits• Team meeting with a Gartner analyst (end users only)

• Optional team meeting(s) with select executives from sponsoring vendor organizations

• Advice and support on building personalized agendas for your team

• A selection of free audio sessions from the Gartner Events On Demand Multimedia product

• Complimentary team meeting space (based on team size)

• Concierge service pre-event and on-site

• Discounts on registration rates

Symposium team discount offers:5 delegates for the price of 4

10 delegates for the price of 8

15 delegates for the price of 12

To register a team, please call 1 866 405 2511. For full terms and conditions and more information visit gartner.com/us/symposium.

Symposium Advisory BoardSymposium/ITxpo operates with the advice and support of a number of end-user representatives who help ensure that the content and direction of the event fits the needs of our intended audience. We would like to thank the following people for their ongoing advice:

Michelle Garvey, CIO, Warnaco

Bob Holstein, Vice President of IT, American Institutes for Research

Gary Hill, CTO, Georgia Pacific

Michael Kingston, CIO, Ann Taylor

Pat Lawicki, CIO, Pacific Gas & Electric

Jeff Lewis, CIO, State of Kansas Department of Social & Rehabilitative Services

Jim Lieupo, CIO, State of Florida Department of Veteran Affairs

Colin Lindsell, Vice President and CIO, TD Bank Financial Group

Team Program


ITxpo: Where cutting-edge technology gets real You’re building a vision. Here, you’ll find knowledgeable representatives who will walk you through the solutions that will enable your projects and advance your initiatives. ITxpo empowers you to make better IT investment decisions.

Gartner Magic Quadrant and MarketScope theatersWhat better way to work ITxpo than to arm yourself with the insight of Gartner Magic Quadrants? Each of these analyst-led ITxpo Theater Sessions on the showcase will focus on a Magic Quadrant or MarketScope related to one or more of the ITxpo marketplaces.

ITxpo theaters: immersion learningJoin our sponsors at the ITxpo theaters for fast-paced presentations on product announcements, case studies, road maps and product visions.

Face-to-face sponsor meetingsConfer privately with our sponsors in a 30-minute prearranged meeting that will advance your projects and relationships, wherever you are in the buying cycle. Schedule yours pre-event—we’ll be taking your appointment requests soon at gartner.com/us/symposium.

Solution provider sessionsThese valuable 60-minute sessions feature some of the market’s most fascinating solutions. Hear real-life stories about IT leaders who have deployed them successfully, including their strategies, challenges and results.

Emerging Technologies Pavilion The Emerging Technologies Pavilion at ITxpo will house some of the most intriguing up-and-coming providers in enterprise IT, including Gartner Cool Vendors across key markets. The pavilion will be a hotbed of innovation and activity, including demonstrations and theater sessions highlighting what makes these providers so cool, and why they may be the major providers of tomorrow.

Networking receptionsConnect with colleagues in similar roles who face the same challenges you do. Networking receptions on the ITxpo show floor let you build relationships and facilitate meaningful exchanges of ideas and information.

Solution provider sessionsParticipants include:Akamai Technologies

APC by Schneider Electric

Apptio

Archer Technologies

AT&T

Autonomy, Inc.

BackOffice Associates

Brasil IT+

CA Technologies, Inc.

Citrix Systems

CompuCom

CSC

ESRI

FICO

Google, Inc.

HP

IBM

ii2P

Interactive Intelligence, Inc.

LANDesk Software, Inc.

Laserfiche

MexicoIT

Microsoft

NEC

NetApp

OfficeMax

Progress Software

Project Management Leadership Group

QlikView

Rackspace US, Inc.

Sprint

Symantec Corporation

Teliris Telepresence

Trinity Millennium Group, Inc.

VMware, Inc.

Wipro TechnologiesParticipants as of August 6, 2010

Twenty years ago technology companies were not household names, which is a very big contrast to today.

Mark Raskino Vice President and Gartner Fellow

ITxpo


Sponsors

Marketplace sponsors

Premier sponsors

Applications MarketplaceAplicor, LLC eprentiseInterSystems CorporationLongJumpNastel TechnologiesTrinity Millennium Group, Inc. YouSendIt, Inc.

Business Intelligence, Data Management & Integration Marketplace1010data Ab Initio SoftwareAlgebraix Data CorporationBackOffice AssociatesEsriGreenplumQlikView Solid Quality Mentors

Business Process Management MarketplaceAppianFICOGlobal 360, Inc.Metastorm Progress SoftwareSoftware AGVirtusa

Content, Collaboration & Social Software MarketplaceCapTech Ektron, Inc. EMCGoogle Hyland Software, Inc.LaserficheSitecoreTandemSeven, Inc.Vivisimo, Inc.ZyLAB

Data Center & IT Operations Marketplace3PARAlphaPoint TechnologyAPC by Schneider ElectricApptioBMC Software BRUNS-PAKCitrix SystemsCompuware CorporationEMC IonixHPii2PLANDesk Software, Inc. Legrand | Ortronics Mezeo SoftwareNaviSite

NetAppNetScout Systems NetuitiveNetwork Instruments NimsoftOPNET TechnologiesPanduit CorporationPROMISE Technology, Inc.Rackspace US, Inc. Red Hat, Inc. Riverbed Silver Peak Terremark Worldwide, Inc.UC4VMware, Inc.

Enterprise Architecture MarketplaceMEGATroux Technologies

Networking & Communications MarketplaceAkamai Technologies AvayaBlue Coat Systems, Inc. BT Global ServicesInteractive Intelligence Inc. Level 3 Communications, LLCNEC NetcordiaShared TechnologiesTeliris TelepresenceVidyo Visual Network Systems

Outsourcing & IT Services Marketplace 4th SourceCIBER, Inc.CompuComCSC Government of Newfoundland and LabradorOfficeMaxPolitec Global IT ServicesSiemens IT Solutions and Services Siwel Consulting Inc. SofttekWipro Technologies

Program & Portfolio Management MarketplaceProject Management Leadership GroupSciforma

Security & Compliance MarketplaceAbsolute Software ArcSightCiscodataguiseFischer International IdentityFortinetGuardium, an IBM CompanyHitachi ID Systems, Inc.Intel CorporationPalo Alto NetworksPlanviewRSA, the Security Division of EMCSecureWorksSolutionarySonicWALLTripwire, Inc.Vormetric

Wireless & Mobile MarketplaceAirWatch AT&Thtc mobilityNOWMotorolaPanasonic Solutions CompanyResearch In MotionSky TechnologiesSprint

Emerging Technologies Pavilion21st Century Software, Inc. Active NavigationAterasBleumCDNetworksCODEKKOComSciDextrysHT/SQL by Prometheus ResearchHyTrustIntechraLyzasoft, Inc. ManageScope, LLCOnshore Technology ServicesOrchestrall, Inc.PacketMotion Palo Alto NetworksRepliWeb, Inc.The David-Kenneth GroupThinPrintParticipants as of August 6, 2010

Interested in sponsoring?Reach the most focused and informed senior executives in IT. Become a sponsor.

Call 1 800 356 4740 or e-mail [email protected] to learn more.


Symposium/ITxpo 2010 will take place at the Walt Disney World Dolphin and Swan resorts, and Disney’s Yacht and Beach Club resorts. Transportation will be provided daily to and from the hotels listed below.

Special hotel ratesWe have negotiated special rates and reserved limited blocks of rooms at a variety of hotels. We recommend you contact the hotel of your choice now to ensure the best accommodations. To obtain our special Gartner rate, inform the hotel that you are attending Symposium/ITxpo.

Walt Disney World Dolphin and Swan Resorts* $269 + $10 resort service package single/double plus taxes

Phone: 1 800 227 1500

* Walt Disney World Dolphin and Swan Resorts will also apply a $10 resort service package. This includes two bottles of water daily in the room; 20 minutes domestic long distance and up to 60 minutes free local telephone calls, toll-free and credit card access calls; in-room high-speed Internet access; and unlimited access to the fitness center.

Disney’s Beach Club Resort $250 single/double plus taxes

Disney’s Boardwalk Inn $250 single/double plus taxes

Disney’s Caribbean Beach Resort $154 single/double plus taxes

Disney’s Contemporary Resort $219 single/double plus taxes

Disney’s Coronado Springs Resort $154 single/double plus taxes

Disney’s Port Orleans Resort—Riverside $154 single/double plus taxes

Disney’s Yacht Club Resort $250 single/double plus taxes

Phone: +1 407 827 6797

The Marriott Courtyard at Lake Buena Vista $108 single/double plus taxes

Phone: 1 877 682 8552

Three-night minimumThese hotels require a mandatory three-night stay of either Sunday through Wednesday or Monday through Thursday throughout the week of the conference.

Reservations at all hotels will be charged a first night’s deposit at the time the reservation is made to guarantee the booking. The deposit is refundable up to September 24, 2010. If you cancel a reservation after September 24, 2010, you will be charged for the minimum three-night stay less any advance deposits taken.

On September 25, 2010, reservations at the Walt Disney World Dolphin and Swan will be charged the additional two nights of the minimum stay.

Why Gartner?An independent and unbiased point of view.Our global team of researchers and analysts are committed to objective, independent and unbiased research. Their evaluations are based on experience, observation and data collected from tens of thousands of businesses around the globe.

Trusted advisor to the world’s major players.Over 65% of the Fortune 1000 and 80% of the Global 500 support their key technology decisions with Gartner insight. They trust Gartner to help guide their investments and growth with insight gained monitoring high-tech and telecom providers across 175 technology segments and five global regions.

Proprietary spending and performance benchmarks.Gartner Magic Quadrants and MarketScopes—standards for market analysis in 175 technology segments—let IT executives keep tabs on their provider portfolios. Gartner Hype Cycles help them monitor the commercial viability of 1,500 technologies and trends in 80 IT, business and consumer markets. And our IT performance repository is the largest in the industry, drawing on 5,500 IT environments a year to help companies benchmark both spending and performance. Gartner is the world leader in IT research and recommendations.

Hotel & Travel

Tracks & Sessions


Companion ProgramThe Symposium/ITxpo Companion Program lets you share the experience with a companion for $450 per adult (21 years old and over). The program includes breakfast and lunch Monday through Thursday and access to the ITxpo show floor. Companions must be affiliated with a registered attendee. Registration is available both pre-event and on-site. To register, call 1 866 405 2511.(

Registration fees

$400 savings!Early-bird discount $3,295

(applies if credit card payment is received by 5 p.m. EST, August 20, 2010)

Standard price $3,695

ITxpo show floor only $295

Prices subject to change without notice

Gartner clientsWe also accept Gartner Symposium Tickets as full payment. Please contact your Gartner Account Manager for details.

Cancellation and substitution policyRegistrations may be refunded or a ticket reactivated if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Receipt by Gartner of an application and/or payment does not constitute acceptance. Applications and payments that are not accepted will be returned. For the Gartner Privacy Promise, a full list of rules regarding cancellations, substitutions and exclusions, visit gartner.com/us/symposium.

Registration

Registration Keynotes Conference sessions Analyst one-on-ones Workshops Roundtables ITxpo

Sunday 11:00 a.m. – 7:00 p.m. 1:00 p.m. – 5:45 p.m.

Monday 7:00 a.m. – 8:00 p.m. 8:00 a.m. – 9:30 a.m. 10:00 a.m. – 6:00 p.m. 10:00 a.m. – 6:00 p.m. 10:00 a.m. – 6:00 p.m. 10:00 a.m. – 6:00 p.m. 5:45 p.m. – 8:00 p.m.

Tuesday 7:00 a.m. – 7:30 p.m. 5:00 p.m. – 5:45 p.m. 8:00 a.m. – 5:45 p.m. 8:00 a.m. – 5:45 p.m. 9:00 a.m. – 5:45 p.m. 8:00 a.m. – 5:45 p.m. 12:00 p.m. – 3:00 p.m.

5:45 p.m. – 7:15 p.m.

Wednesday 7:00 a.m. – 7:30 p.m. 11:00 a.m. – 11:45 a.m. 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 6:00 p.m. 9:00 a.m. – 6:00 p.m. 8:00 a.m. – 6:00 p.m. 12:00 p.m. – 3:00 p.m.

6:00 p.m. – 7:30 p.m.

Thursday 7:00 a.m. – 4:45 p.m. 11:00 a.m. – 11:45 a.m. 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 4:30 p.m. 9:00 a.m. – 4:30 p.m. 8:00 a.m. – 4:30 p.m. 11:45 a.m. – 1:45 p.m.

Event hours

Have your team meeting at Symposium/ITxpo this year! More insight, more collaboration, more value!

Team Send ProgramOptimize your presence at Symposium/ITxpo by sending five or more attendees and having team meetings during the week. The Symposium Team Send Program lets you bring five or more team members and save, as well as benefit from a host of valuable perks.**

It’s easy to sign up for the Team Send ProgramSelect a team captain to coordinate arrangements at your end, then

call 1 866 405 2511 to register and get complete details.

** Any combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary registrations). Teams must come from the same organization. This program voids all other team offers and promotions for event attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small team size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be based upon availability. Specific analyst and executive or vendor availability or topic coverage is not guaranteed.

In a time of transition,

success starts at Symposium/ITxpo

© 2010 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. ITxpo is a registered trademark of Gartner, Inc. or its affiliates. For more information, e-mail [email protected] or visit gartner.com.

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Media partners

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Orlando, Florida October 17 – 21

Tokyo, Japan October 25 – 27

Cannes, France November 8 – 11

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2010 Symposium worldwide

Documents

ThE WOrld’S MOST IMPOrTANT GAThErING OF CIOs ANd SENIOr …€¦ · • Increase your awareness of emerging IT trends, and evaluate their true potential for your organization. 4