The ‘Employees First’ philosophy at HCL, the first such articulation in the IT Industry, is at the core of our efforts to provide our employees with a work environment and culture that they can take pride in.

HCL’s Employees First is a new andradical management philosophy which willcatch on with the world sooneror later

Darden School of Business has done acase study on the impact created by HCLthrough its “Employees First CustomersSecond” practice

Ranked as the world’s Most InnovativeCompany for its workforce practices

WorldBlu lists HCL as one of the44 Most Democratic Workplaces inthe World

Exclusive report on EFCS recognizes thatthis philosophy empowers HCL’s frontlineemployees to make decisions and takeactions for the benefit of customers

Harvard Business School teachesabout HCL as a case study on businesstransformation highlighting the EmployeesFirst initiative

Best Employer in Asia and in India –Hewitt Study 2009

Employees First, Customers Second isnow a book published by Harvard Press.Admired by many global thought leaders -Tom Peters, Tony Hsieh, Gary Hamel, JudyMcGrath, Ram Charan, Victor K. Fung

HCL’s Employees First and‘democratization’ of managementconcept could ‘bring about a corporaterenaissance’

One of Britain’s Top Employers for the4th Consecutive Year

THE WORLD IS NOTICINGSOMETHING UNIQUE ABOUT HCL

IT ISEMPLOYEES FIRST

www.hcltech.com

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions.We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceedsthe price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in31 countries across the world. How can I help you?

Partnering for excellence

HCL inFinancial Services

Expertise to innovate. Experience to deliver.Driving business excellence.

UNDERSTANDINGTHE INDUSTRY

HCL – Here to help• Over 11 years experience in Financial Services

• 100+ global customers

• End-to-end IT services and solutions - ADM, ASM, Infrastructure Management and Operations

• Continuous investments to provide innovative solutions for competitive differentiation – H-Suite, Asset Monetization, MergeIT, Utility Services

Insurance

• Reorganization of front offi ce

• Predictive analytics model for better work fl ow management

• Improved distribution mechanism

Capital Markets

• Regulation and compliance

• Risk management

• Increase in volume of electronic trading

Banking

• Data management and payments

• Integration and better relationship management

• Upgrade of legacy systems

Key Challenges

• Risk frontier will be conservative

• Increase in investments in customer self-service channels like mobile payments

• Emergence of newer technologies like cloud computing

Today’s Imperatives

• Managing technology as a strategic differentiator

• Focus on prioritization of capital investments

• Rebalancing of global economic power and infl uence

• Replacement or upgrade of legacy systems

• Realigning the business through acquisition or divestiture

• Focused experim entation with emerging technologies

Overall Trends

• Narrowing margins and regulatory limits on revenuewill impact balance sheets

• Increased government and central bank infl uence

• Technology advances have lowered barriers of entry

• Emerging technology such as payment hubs, and new trends such as cloud computing to bring new capabilities online quickly with no up-front capital expenditure

• Financial institutions to align products to regulatory,market and technology pressures

• Investments in technology for 2010 will be in pervasive analytics and improved data management

HCL Financial Service

• Experience – Over 11 years

• Customers – 100+ globally

• Team – 13000+ technology & domain consultants

• Micro-verticals – Retail & Corporate Banking, Insurance, Capital Markets and specialty skills across 24 sub-verticals

• Services – Enterprise Transformation, Product Engineering & Development, System Integration IT Services, Management & Operations, BPO, Infrastructure Services

• Capabilities ,ec iffO tnorF ssorca snoitacilppA fo ecnanetniaM & tnemecnahnE ,tnempoleveD – eciffO kcaB dna ec iffO elddiM

• FS Partnerships – Clear2Pay, Callatay & Wouters, Cinnober, eBaoTech, Guidewire, Misys, Norkom, Sage, SAP, SFS, SAS

| 90,000 PEOPLE | 31 COUNTRIES

IPs/ Solution Accelerators

$6

• One of the largest verticals in HCL

• 13000+ HCL ‘transformers’ transforming technology into competitive advantage for some of the largest global fi nancial services organizations

• Horizontal services - Enterprise Transformation Services (ETS), Independent Verifi cation & Validation (IV&V) services and Integrated Operations Management Center (IOMC)

• Technology CoEs adding value to offerings

PEOPLE IN ACTION FINANCIAL SERVICES TEAM PRACTICE

Industry Focus

Retail & Corporate Banking, Insurance, Capital Markets

Domain Expertise

• 13000+ domain & technology consultants across Retail & Corporate Banking, Capital Markets, and Insurance

• Micro-vertical delivery structure -specialty skills across 24 micro-verticals

• 1st Indian service provider to migrate Capital Markets processes offshore

• Capabilities in development, enhancement & maintenance of applications across front offi ce, middle offi ce and back offi ce

• Managing large multi-service engagements - decade-long association with one of the world’s largest investment banks [handling more than 120 projects, 200 processes, and 850 applications]

• LOMA excellence award in Insurance for 6 consecutive years

• Six-sigma across various processes - yellow, green and black belt trained professionals; SAS 70 initiatives across processes for operations

• Top FS services company in Germany, Singapore and the Nordics

Centers of Excellence - CoE

• Clear2Pay• Misys• Sage• Dedicated

Insurance Solutions Development Center in India – 150+ major insurance assignmentssuccessfully delivered across Life Insurance, P&C Insurance and Reinsurance

Domain led innovation through Partnerships & Industry Alliances

• Clear2Pay

• Callatay & Wouters

• Cinnober

• eBaoTech

• Guidewire

• Misys

• Norkom

• Sage

• SAP

• SFS

• SAS

Unique Business Models

• Output Based Pricing

• Gain Share Model

• Onsite Rationalization

• Task/Activity Based Pricing

• Utility & Transaction Based Pricing

• Risk –Reward Sharing

• JVs

Comprehensive services across the ecosystem

• Enterprise Transformation

• Product Engineering & Development

• System Integration

• IT Services, Management & Operations

• BPO

• Infrastructure Services

100+ global customers

• 8 of the top 10 Australian Banks

• 1 of the top 2 Investment Managers

• 1 of the top 3 Global Investment Banks

• No. 1 Retail Bank in UK

• 3 of the top 10 Insurance Companies

“Partnering with HCL, we can leverage our combined capabilities and resources to build a leading solutions company, while reducing our technology services cost.”

CIO, A Large Global Investment Bank

“…I am very impressed by the services being delivered by HCL. HCL has been an invaluable partner in our march towards providing our customers the best services. I look forward to the continued development and expansion of this partnership.”

Executive VP and CIO, A Leading American Insurer

“We interacted with HCL as a preferred outsourcing partner for our large multi-business processing project that we undertook across the bank. I am pleased with the effort and work done by HCL in application development and technology support transition required to create our Global Shared Service centers.”

Technology Program Director, A Leading Bank in the Emerging Markets

Testimonials

Transforming Online Payments PlatformHCL provided an end-to-end solution for a leading bank in the emerging markets by designing, developing and providing production support for their online platform that supports multiple payment types including Telegraphic & Book Transfers, Real Time Gross Settlement, Direct Credit (ACH) and Cheques. Taking into account the intricacies of automatic feeding of SWIFT transactions and the gamut of payments, collections and custody transactions, HCL designed this robust solution on a risk-sharing model through offshore-centric managed services. Results: The solution supports users in 42 countries where transactions are originated and routed through the client’s gateway and network with an average response time of 2 seconds for 10000 concurrent users; a single-customer view across cash, payments and collection transactions while providing unifi ed messaging and customizable report templates.

Global Research Content Management SystemHCL automated the research content management system across the globe for a global investment bank. The web-based application with multi-language interfaces [English, German and Japanese], tracks and controls all workfl ow stages and allows regulation analysts to certify and pre-populate relevant disclosures. Results: Reduced time-to-market due to an automated global system serving 1300 analysts [scalable to 2500+] with over 200 documents authored and distributed every day, covering 13 sectors, 20 disciplines and 130000 companies.

Tech-led Regulatory Compliance for faster GTMA leading European insurer partnered with HCL for effi cient and fl exible back offi ce application maintenance to enable speedy realization of business requirements, regulatory changes and new product introductions, architectural solutions for application integration, technology partnership to help embrace SOA implementations in front and middle offi ce functionalities and for introducing products through the web. Results: The client was the fi rst company to be compliant with the new Netherlands Pension Law and achieved Straight Through Processing across all General Insurance Products; 75% reduction in incidents in the Pension Division and 85% reductions in the General Insurance Division. A “Project Portal” displays all relevant metrics, ensuring 100% transparency across project execution.

Case Studies

SUCCESS STORIES

Enhancing user experience for a Fortune 200 US Multiline Carrier The Client’s strategic direction was to discontinue use of their existing mortgage application as the existing mortgage application had limitations such as multiple sign in, lack of visibility on the status of an application and high maintenance costs. HCL collabo rated with the client and developed a dual facing web based application “Apply”. HCL developed an integrated suite of applications which included pre-fill member information, online content and notifications, online quotes, rate alerts, online application and certified cash buyers and real estate lending web business services. Results: “APPLY” enabled the Client to have an efficient & effective dual facing application using single sign on leading to superior Member and MSR experience. “APPLY” ensured an increase in the number of online originations and reduced the applications originated via phone by 30% (expected to decrease by 50 % in next 3 years). “APPLY” brought in superior Member service through Automation of inclusion & exclusion rules for asset, liabilities & income calculations. This Fortune 200 US Multiline Carrier is now actively considering reuse of “APPLY” in other business areas of banking and insurance where there are challenges related to automation.

• One of the largest verticals in HCL

• 13000+ HCL ‘transformers’ transforming technology into competitive advantage for some of the largest global fi nancial services organizations

• Horizontal services - Enterprise Transformation Services (ETS), Independent Verifi cation & Validation (IV&V) services and Integrated Operations Management Center (IOMC)

• Technology CoEs adding value to offerings

PEOPLE IN ACTION FINANCIAL SERVICES TEAM PRACTICE

Industry Focus

Retail & Corporate Banking, Insurance, Capital Markets

Domain Expertise

• 13000+ domain & technology consultants across Retail & Corporate Banking, Capital Markets, and Insurance

• Micro-vertical delivery structure -specialty skills across 24 micro-verticals

• 1st Indian service provider to migrate Capital Markets processes offshore

• Capabilities in development, enhancement & maintenance of applications across front offi ce, middle offi ce and back offi ce

• Managing large multi-service engagements - decade-long association with one of the world’s largest investment banks [handling more than 120 projects, 200 processes, and 850 applications]

• LOMA excellence award in Insurance for 6 consecutive years

• Six-sigma across various processes - yellow, green and black belt trained professionals; SAS 70 initiatives across processes for operations

• Top FS services company in Germany, Singapore and the Nordics

Centers of Excellence - CoE

• Clear2Pay• Misys• Sage• Dedicated

Insurance Solutions Development Center in India – 150+ major insurance assignmentssuccessfully delivered across Life Insurance, P&C Insurance and Reinsurance

Domain led innovation through Partnerships & Industry Alliances

• Clear2Pay

• Callatay & Wouters

• Cinnober

• eBaoTech

• Guidewire

• Misys

• Norkom

• Sage

• SAP

• SFS

• SAS

Unique Business Models

• Output Based Pricing

• Gain Share Model

• Onsite Rationalization

• Task/Activity Based Pricing

• Utility & Transaction Based Pricing

• Risk –Reward Sharing

• JVs

Comprehensive services across the ecosystem

• Enterprise Transformation

• Product Engineering & Development

• System Integration

• IT Services, Management & Operations

• BPO

• Infrastructure Services

100+ global customers

• 8 of the top 10 Australian Banks

• 1 of the top 2 Investment Managers

• 1 of the top 3 Global Investment Banks

• No. 1 Retail Bank in UK

• 3 of the top 10 Insurance Companies

“Partnering with HCL, we can leverage our combined capabilities and resources to build a leading solutions company, while reducing our technology services cost.”

CIO, A Large Global Investment Bank

“…I am very impressed by the services being delivered by HCL. HCL has been an invaluable partner in our march towards providing our customers the best services. I look forward to the continued development and expansion of this partnership.”

Executive VP and CIO, A Leading American Insurer

“We interacted with HCL as a preferred outsourcing partner for our large multi-business processing project that we undertook across the bank. I am pleased with the effort and work done by HCL in application development and technology support transition required to create our Global Shared Service centers.”

Technology Program Director, A Leading Bank in the Emerging Markets

Testimonials

Transforming Online Payments PlatformHCL provided an end-to-end solution for a leading bank in the emerging markets by designing, developing and providing production support for their online platform that supports multiple payment types including Telegraphic & Book Transfers, Real Time Gross Settlement, Direct Credit (ACH) and Cheques. Taking into account the intricacies of automatic feeding of SWIFT transactions and the gamut of payments, collections and custody transactions, HCL designed this robust solution on a risk-sharing model through offshore-centric managed services. Results: The solution supports users in 42 countries where transactions are originated and routed through the client’s gateway and network with an average response time of 2 seconds for 10000 concurrent users; a single-customer view across cash, payments and collection transactions while providing unifi ed messaging and customizable report templates.

Global Research Content Management SystemHCL automated the research content management system across the globe for a global investment bank. The web-based application with multi-language interfaces [English, German and Japanese], tracks and controls all workfl ow stages and allows regulation analysts to certify and pre-populate relevant disclosures. Results: Reduced time-to-market due to an automated global system serving 1300 analysts [scalable to 2500+] with over 200 documents authored and distributed every day, covering 13 sectors, 20 disciplines and 130000 companies.

Tech-led Regulatory Compliance for faster GTMA leading European insurer partnered with HCL for effi cient and fl exible back offi ce application maintenance to enable speedy realization of business requirements, regulatory changes and new product introductions, architectural solutions for application integration, technology partnership to help embrace SOA implementations in front and middle offi ce functionalities and for introducing products through the web. Results: The client was the fi rst company to be compliant with the new Netherlands Pension Law and achieved Straight Through Processing across all General Insurance Products; 75% reduction in incidents in the Pension Division and 85% reductions in the General Insurance Division. A “Project Portal” displays all relevant metrics, ensuring 100% transparency across project execution.

Case Studies

SUCCESS STORIES

Enhancing user experience for a Fortune 200 US Multiline Carrier The Client’s strategic direction was to discontinue use of their existing mortgage application as the existing mortgage application had limitations such as multiple sign in, lack of visibility on the status of an application and high maintenance costs. HCL collabo rated with the client and developed a dual facing web based application “Apply”. HCL developed an integrated suite of applications which included pre-fill member information, online content and notifications, online quotes, rate alerts, online application and certified cash buyers and real estate lending web business services. Results: “APPLY” enabled the Client to have an efficient & effective dual facing application using single sign on leading to superior Member and MSR experience. “APPLY” ensured an increase in the number of online originations and reduced the applications originated via phone by 30% (expected to decrease by 50 % in next 3 years). “APPLY” brought in superior Member service through Automation of inclusion & exclusion rules for asset, liabilities & income calculations. This Fortune 200 US Multiline Carrier is now actively considering reuse of “APPLY” in other business areas of banking and insurance where there are challenges related to automation.

IPs/ Solution Accelerators

$6

UNDERSTANDINGTHE INDUSTRY

HCL – Here to help• Over 11 years experience in Financial Services

• 100+ global customers

• End-to-end IT services and solutions - ADM, ASM, Infrastructure Management and Operations

• Continuous investments to provide innovative solutions for competitive differentiation – H-Suite, Asset Monetization, MergeIT, Utility Services

Insurance

• Reorganization of front offi ce

• Predictive analytics model for better work fl ow management

• Improved distribution mechanism

Capital Markets

• Regulation and compliance

• Risk management

• Increase in volume of electronic trading

Banking

• Data management and payments

• Integration and better relationship management

• Upgrade of legacy systems

Key Challenges

• Risk frontier will be conservative

• Increase in investments in customer self-service channels like mobile payments

• Emergence of newer technologies like cloud computing

Today’s Imperatives

• Managing technology as a strategic differentiator

• Focus on prioritization of capital investments

• Rebalancing of global economic power and infl uence

• Replacement or upgrade of legacy systems

• Realigning the business through acquisition or divestiture

• Focused experim entation with emerging technologies

Overall Trends

• Narrowing margins and regulatory limits on revenuewill impact balance sheets

• Increased government and central bank infl uence

• Technology advances have lowered barriers of entry

• Emerging technology such as payment hubs, and new trends such as cloud computing to bring new capabilities online quickly with no up-front capital expenditure

• Financial institutions to align products to regulatory,market and technology pressures

• Investments in technology for 2010 will be in pervasive analytics and improved data management

HCL Financial Service

• Experience – Over 11 years

• Customers – 100+ globally

• Team – 13000+ technology & domain consultants

• Micro-verticals – Retail & Corporate Banking, Insurance, Capital Markets and specialty skills across 24 sub-verticals

• Services – Enterprise Transformation, Product Engineering & Development, System Integration IT Services, Management & Operations, BPO, Infrastructure Services

• Capabilities ,ec iffO tnorF ssorca snoitacilppA fo ecnanetniaM & tnemecnahnE ,tnempoleveD – eciffO kcaB dna ec iffO elddiM

• FS Partnerships – Clear2Pay, Callatay & Wouters, Cinnober, eBaoTech, Guidewire, Misys, Norkom, Sage, SAP, SFS, SAS

| 90,000 PEOPLE | 31 COUNTRIES

The ‘Employees First’ philosophy at HCL, the first such articulation in the IT Industry, is at the core of our efforts to provide our employees with a work environment and culture that they can take pride in.

HCL’s Employees First is a new andradical management philosophy which willcatch on with the world sooneror later

Darden School of Business has done acase study on the impact created by HCLthrough its “Employees First CustomersSecond” practice

Ranked as the world’s Most InnovativeCompany for its workforce practices

WorldBlu lists HCL as one of the44 Most Democratic Workplaces inthe World

Exclusive report on EFCS recognizes thatthis philosophy empowers HCL’s frontlineemployees to make decisions and takeactions for the benefit of customers

Harvard Business School teachesabout HCL as a case study on businesstransformation highlighting the EmployeesFirst initiative

Best Employer in Asia and in India –Hewitt Study 2009

Employees First, Customers Second isnow a book published by Harvard Press.Admired by many global thought leaders -Tom Peters, Tony Hsieh, Gary Hamel, JudyMcGrath, Ram Charan, Victor K. Fung

HCL’s Employees First and‘democratization’ of managementconcept could ‘bring about a corporaterenaissance’

One of Britain’s Top Employers for the4th Consecutive Year

THE WORLD IS NOTICINGSOMETHING UNIQUE ABOUT HCL

IT ISEMPLOYEES FIRST

Partnering for excellence

HCL inFinancial Services

Expertise to innovate. Experience to deliver.Driving business excellence.

Contact Address: contact.fs@hcl.com