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June 20, 2014 Chapter 1 - 2
Chapter 1Chapter 1
Achieving SuccessThrough Effective
Business Communication
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Communication is ImportantCommunication is Important
to our Careerto our Career
June 20, 2014
Share Comp!e"Share Comp!e"
I#easI#eas
EnhanceEnhance
Entrepreneuria!Entrepreneuria!
En#eavorsEn#eavors
Become anBecome an
Effective $ea#erEffective $ea#er
Chapter 1 - %
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Communication is ImportantCommunication is Important
to our Compan&to our Compan& Inf!uence 'erceptions
Increase 'ro#uctivit&
Improve Emp!o&ee
Satisfaction
Improve (ecisions
June 20, 2014 Chapter 1 - )
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Be An EffectiveBe An Effective
CommunicatorCommunicator 'rovi#e *sefu! Information
+ive acts an# Evi#ence
Be Concise
Be C!ear
E"p!ain Benefits
June 20, 2014 Chapter 1 -
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.hat Emp!o&ers E"pect.hat Emp!o&ers E"pect
June 20, 2014
/rganie I#eas/rganie I#eas
$isten Active!&$isten Active!&
Basic Techno!og&Basic Techno!og&
Si!!sSi!!s
Chapter 1 - 10
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.hat Emp!o&ers E"pect.hat Emp!o&ers E"pect
June 20, 2014
A#apt to Au#iencesA#apt to Au#iences
CommunicateCommunicateEthica!!&Ethica!!& anage Time
3anage Time 3
esourcesesources
Chapter 1 - 11
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Communicating in anCommunicating in an
/rganiationa! Conte"t/rganiationa! Conte"t
orma!
*p5ar#(o5n5ar#
6orionta!
Informa!
+rapevineumor i!!
Socia! e#ia
June 20, 2014 Chapter 1 - 12
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orma! Communicationorma! Communication
7et5or7et5or
June 20, 2014 Chapter 1 - 18
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June 20, 2014
The Au#ience-Centere#The Au#ience-Centere#
ApproachApproach
The 9ou: Attitu#e
*n#erstan#ing especting e!ating
Emotional Intelligence
Chapter 1 - 14
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June 20, 2014
Communication 'rocessCommunication 'rocess
Chapter 1 - 1
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Socia! CommunicationSocia! Communication
o#e!o#e!
InteractiveInteractive Conversationa!Conversationa!
ActiveActive'articipants'articipants Socia! e#iaSocia! e#ia
June 20, 2014 Chapter 1 - 1;
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Business CommunicationsBusiness Communications
1
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*sing Communication*sing Communication
Techno!og&Techno!og& Ai# to Interpersona!
Communication
Avoi# Information/ver!oa#
*se 'ro#uctive!&
econnect .ith'eop!e
June 20, 2014 Chapter 1 - 28
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Ethica! CommunicationsEthica! Communications
True in Ever& Sense
Inc!u#es e!evant Information
7ot (eceptive in
An& .a&
June 20, 2014 Chapter 1 - 2)
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*nethica! Communication*nethica! Communication
'!agiarism
Se!ective is>uoting
(istorting =isua!s
/mitting Information
isrepresenting (ata
A?using 'rivac& or Securit&
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June 20, 2014
ecogniing Ethica! Issuesecogniing Ethica! Issues
Ethica! (i!emmaEthica! (i!emma
Various StakeholdersVarious Stakeholders
Competing InterestsCompeting Interests
Difficult TradeoffsDifficult Tradeoffs
Ethica! $apseEthica! $apse
Business PressuresBusiness Pressures
Produce ResultsProduce Results
Justify DecisionsJustify Decisions
Chapter 1 - 2@
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June 20, 2014
aing Ethica! Choices
'o!icies an# Structures
Individual
Employees
Corporate
ManagementCo#e
/f Ethics
Chapter 1 - 2;
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June 20, 2014
6ave &ou #efine# the situation
.h& are &ou communicating
.hat impact 5i!! &our message have
.hat goo# or harm 5i!! ?e achieve#
.i!! &our assumptions change
Are &ou comforta?!e 5ith the #ecision
+enera! Ethica! +ui#e!ines+enera! Ethica! +ui#e!ines
Chapter 1 - 80
