Managing Employee Performance,Behaviour & AttitudesDealing with People Issues & Difficulties in the Workplace

13 - 17 Aug 2018, Istanbul 02 - 06 Dec 2018, Abu Dhabi

An ISO 9001:2015 & ISO 29990:2010 Certified Company

04-FEB-18

This is an HR Certification Institute (HRCI) Pre-Approved Programme*

Managing Employee Performance, Behaviour & Attitudes | visit our website: www.aztechtraining.com

Managing Employee Performance,Behaviour & Attitudes

Why Choose this Training Course?

This course explores the complex area of human behaviour

and performance. Essentially, Managing Performance is about

getting the right things done in the right way by the right people.

Accordingly, it involves directing and supporting employees in

line with the organisation’s vision and aims, and ensuring that

the organisation’s strategic goals reflect the needs of the business

and are understood by all employees. But it also means that HR

Professional, Business Partners and Leaders need to understand

human psychology, human behaviour and employee attitudes.

This course will feature:

• Understanding of human behaviour

• Managing good and poor performance

• Understanding talent management & succession planning

• How to make a Performance Appraisal System Work

• Understanding the behaviour of others

What are the Goals?

By the end of this course, participants will be able to:

• Identify & list the key competencies of Emotional Intelligence

• Illustrate examples of performance decline and the

appropriate interventions

• Differentiate between talent management & succession planning

• Formulate a business case for appropriate performance appraisal

• Evaluate the basics of group dynamics

Who is this Training Course for?

This course is suitable to a wide range of professionals but will greatly benefit:

• HR Business Partners

• All HR and Learning and Development professionals

• Leaders and Managers who have responsibility for

performance

• Those who are new to managing people and are looking for

an insight into human behaviour

How will this Training Coursebe Presented?

This course will utilise a variety of proven adult learning techniques

to ensure maximum understanding, comprehension and retention

of the information presented. This includes dynamic presentations

that support each of the topics together with interactive trainer

lead sessions of discussion.

There will also be numerous practical sessions where participants

have the opportunity to participate and experience topics. Case

studies, DVD’s, small group work, exercises and feedback will be

used to facilitate learning.

Dealing with People Issues & Difficulties in the Workplace

This is an HR Certification Institute (HRCI) Pre-Approved Programme*

Course Schedule13 - 17 Aug 2018 Istanbul

02 - 06 Dec 2018 Abu Dhabi

Aztech Training and Consultancy

The use of this seal is not an endorsement by

the HR Certification Institute of the quality of the

program. It means that this program has met

the HR Certification Institute’s criteria to be pre-

approved for re-certification credit.

Professional Recognition and Accreditation

DAy OnE Understanding the Individual

• Understanding human psychology

• Understanding yourself

• The Johari window

• How are attitudes formed?

• Your personality style explored

• Emotional Intelligence (EI)

DAy FOURHow to make a Performance Appraisal System Work

• The principles of effective performance appraisal

• Why performance appraisal matters

• Performance management in a multi-cultural setting

• Common reasons for failure and mistakes made

• How to deal with common mistakes and minimise failure

• How to structure an appraisal meeting - a step-by-step outline

Day TWO Performance Improvement Planning (PIP)

• Introduction to PIP

• Understanding performance decline

• Factors affecting work performance

• Work performance interviewing

• Communication skills for performance improvement

• Managing good performance – behavioural

reinforcement theory

DAy FIVEUnderstanding Others

• Behaviour styles – passive, aggressive, passive-aggressive

& assertive

• Giving feedback with Emotional Intelligence (EI)

• Providing appropriate career-path planning - supporting

development

• The psychology of the group

• An introduction to group dynamics

• Personal Action Planning

Day THREE Driving Performance through Talent Management

• Talent management – explored

• Employee Resourcing in Context

• Introducing basics of manpower planning

• Flexibility and introducing the ‘flexible firm’

• Differentiating succession management & talent management

• Nationalisation & Talent Management

The Certificate•AZTech Certificate of Completion for delegates who

attend and complete the course•The HRCI Approved Provider Seal and the

corresponding Recertification Credit Hours Awarded will be reflected in the Certificate of Completion

The Course Content

Date Venue Fees(USD) Book your seat13 - 17 Aug 2018 Istanbul $4,950 Register now

02 - 06 Dec 2018 Abu Dhabi $4,950 Register now

Managing Employee Performance,Behaviour & AttitudesDealing with People Issues & Difficulties in the Workplace

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HOTEL ACCOMMODATIONHotel accommodation is not included in the Registration Fee. A reduced corporate rate and a limited number of rooms are available for attendees wishing to stay at the hotel venue. Please make your request for accommodation at least 3 weeks prior to the commencement of the course.

CANCELLATIONS & SUBSTITUTIONSYou must notify the Registrar of cancellations at least 2 weeks before a scheduled seminar in order to be eligible for a credit. If you cannot attend, you may send a replacement from your organisation at no charge. There is a $250 handling charge for all cancellations or rescheduling. We reserve the right to cancel a seminar due to low enrollment. All registrants will be notified in advance and a full refund will be provided upon request.

EVENT DISCLAIMERWe reserve the right to cancel or postpone a seminar or related event, change venue, substitution of the Instructor at our sole discretion. If this occurs, our responsibility is limited to a refund of any registration fee(s) already paid. We are not responsible for airline tickets, hotels costs, other tickets or payments, or any similar fee penalties or related or unrelated losses, costs and/or expenses registrant may incur or have incurred as a result of any trip cancellations or changes.

4 WAYS TO REGISTERToll Free: ..................................... 800-AZTECHTelephone: ................................. +971 4 427 5400Fax Number: ............................... +971 4 427 5401Email Address: ............................ info@aztechtraining.comVisit our website: ........................ www.aztechtraining.com

CERTIFICATIONAZTech Certificate of Completion for delegates who attend and complete the course

The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected in the Certificate of Completion

Complete & send by fax/mail to address given below. Please use BLOCK CAPITALS.

VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

This fee is inclusive of Documentation, Lunch and Refreshments