ThistleThe Magazine of Jardine Matheson

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Group Honours Simon Keswick’s 50 Years> page 3

Jardines and Hongkong Caterers Celebrate their 40-Year Partnership> page 6

Gammon Wins Gold in Green Awards> page 21

People Inspire People at the Jardine Matheson Group

People Inspire PeoplePeople have always been a key driving force of the Jardine Matheson Group and we

are most fortunate to possess many ‘people who inspire people’. One such person is

Simon Keswick, whose 50 years with the Group were recently recognized, in particular,

the contribution he has made in terms of his ability to inspire others.

In our feature on pages 14-19, we look at how the Group’s strong investment in

people helps them to realize their potential through excellent career advancement

opportunities and develops and nurtures the next generation of leaders.

As we enter the Chinese New Year of the Snake, the Group is performing steadily.

Although we continue to live in uncertain times, I am confident that with our market

leading businesses with their strong balance sheets, we have an excellent base on

which to build for the future, driven, as we have been for over 180 years, by the quality

and character of our people.

Ben Keswick

At the Centre 2

Group Honours Simon Keswick’s 50 Years

Lord Sassoon Joins Jardine Matheson Group

Group Performing Steadily …

Spirit 26

CENTRAL Rat Race Breaks Another Record for MINDSET

Workshops Equip Student Advocates for Health in Mind Programme

JLT Malaysia Supports Cancer Awareness Relay

IKEA Ambassadors See Benefits of Soft Toys Campaign

Dairy Farm Singapore Celebrates Active Agers …

Feature 14

People Inspire People at the Jardine Matheson Group

People 32

Group Marks St Andrew’s Day

Midnight Gun Ushers in 2013

Group Legal Conference Puts Participants to the Test

Enterprise at Work … Jardine Engineering

Corporation

Performance 20

Frontline Award for Tunas Dwipa Matra

Excellence from Hactl

Mandarin Oriental Scoops Up More Awards …

CON

TEN

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Leadership 8

Hongkong Land Tops Out The Forum at

Exchange Square

JOS Enhances its Regional Portfolio

7-Eleven Hong Kong Campaign Focuses on Fresh Food

Astra Exhibits Strong Presence at Motor Show …10

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32

AT THE CENTRE

Group Honours Simon Keswick’s 50 Years

Group Chairman Meets Indonesia’s President at St James’s Palace

A delegation from Indonesia led by

President Susilo Bambang Yudhoyono

met with Jardine Matheson Group

Chairman Sir Henry Keswick at St James’s

Palace, London during a state visit to the

United Kingdom. This was the President’s

first visit to the UK for 20 years.

Sir Henry, Jardine Matheson Director Simon

Keswick, and Indonesia Country Chairman

Jonathan Chang also had the privilege of

a private audience with the President who

was accompanied by his Ministers of Trade,

Energy and Mineral Resources, Tourism,

Foreign Affairs, Industry and Defence.

During their meeting, the President was

briefed on Jardines’ history in Indonesia

and on how the Group has grown its

business there since the 1970s.

During his visit, President Yudhoyono

addressed a business conference organized

by the UK-ASEAN Business Council at

which Matheson & Co. Director Lord Powell

of Bayswater was also a speaker.

In a separate event to mark the

President’s visit, Sir Henry hosted a

very successful dinner reception for

the Indonesian delegation at Mandarin

Oriental Hyde Park, London, which was

attended by some 50 guests.

Right: Jardine Matheson Group Chairman Sir Henry Keswick with the President of Indonesia, Susilo Bambang Yudhoyono.

Group Honours Simon Keswick’s 50 Years

A dinner was held in The

Penthouse at Jardine House in

Hong Kong to honour Director

Simon Keswick’s 50 years with the

Jardine Matheson Group.

During that period, Mr Keswick who

began his career as a trainee in the

banking department of Matheson

& Co in London in October 1962,

has been involved in many different

aspects of the Group’s development

and played a key role in its growth

and continuing success. In 1982, at

a critical point in Jardines’ history,

Mr Keswick returned to Hong Kong

from London and took over as

‘Taipan’. For the next six years, he

steered the Group through one of its

most difficult periods.

Paying tribute to Simon Keswick at

the dinner, current Group Managing

Director Ben Keswick said that for

over half a century, Mr Keswick

had demonstrated an enduring

commitment to the ‘Firm’.

“His robust and determined

approach to business has made

a significant contribution to the

Group’s development. He has created

major businesses and steered

Jardines successfully through some

of its darkest days,” he said.

“If anything though, it has been

his charm and his ability to get the

best out of people that will be seen

as his greatest contribution. Those

who worked closely with him over

the years tell of how he was always

supportive and gave them space to

grow and develop.”

To mark the occasion, Group Deputy

Managing Director Adam Keswick

presented Simon Keswick with a

bowl engraved with the Chinese

characters for ‘Jardines’. He also

received a special commemorative

edition of Thistle magazine

highlighting his 50 years with

the Group.

Group Managing Director Visits Taiwan Businesses

Jardine Matheson Group Managing Director Ben Keswick, accompanied by

Jardine Matheson (China) Chairman David Hsu, has paid a visit to the Group’s

business interests in Taiwan. During his stay, Mr Keswick had a breakfast

meeting with Group chief executive officers in Taiwan and visited Pizza Hut,

KFC, Wellcome and IKEA stores as well as Mandarin Oriental, Taipei.

Outside Mandarin Oriental, Taipei are: (Second right) Jardine Matheson Group Managing Director Ben Keswick and (first right) Jardine Matheson (China) Chairman David Hsu with, from left, Jardine Matheson (Taiwan) Chief Representative Liang Chang; Paul Jones, General Manager, Mandarin Oriental Taipei; and Sukasem M C Lin, Chairman, Mandarina Crown Hotel Taipei.

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Asia Pacific Regional Board Meeting Held in Bangkok

The Jardine Matheson Group’s annual

Asia Pacific Regional Board (APRB)

meeting was held in Thailand at

the Mandarin Oriental, Bangkok in

December 2012. The event brings

together Board members, country

heads and chief executives of the

Group’s main listed companies.

The APRB programme consisted of a

series of presentations focusing on

Southeast Asia and mainland China.

Guest speakers included former Prime

Minister of Thailand, Abhisit Veijajiva,

Professor Illian Mihov of INSEAD and

Mike Henry, Chief Marketing Officer of

BHP Billiton.

Speaking at a cocktail reception for

participants, government officials

and local business partners, Jardine

Matheson Group Managing Director

Ben Keswick said that the Group

had a long association with Thailand

through its many flourishing business

investments there.

As well as Mandarin Oriental, Bangkok,

which Mr Keswick added, set the

benchmark across the whole hospitality

industry, other Group businesses

operating in Thailand included Hongkong

Land, Jardine Engineering Corporation,

Jardine Schindler, Jardine Shipping, and

Jardine Lloyd Thompson. In addition,

Astra sourced over US$1 billion worth

of components from Thailand each year

for its automotive manufacturing plants,

while Dairy Farm bought a significant

amount of Thai foodstuffs to sell at its

outlets across the region.

Participants at the Jardine Matheson Group Asia Pacific Regional Board meeting, which was held in Thailand at the Mandarin Oriental, Bangkok.

Lord Sassoon Joins Jardine Matheson Group

Lord Sassoon has been appointed

to the boards of Jardine Matheson

Holdings and Matheson & Co Limited,

based in London in an executive

capacity. He has also been appointed

as a director of Hongkong Land

Holdings, Dairy Farm International

Holdings and Mandarin Oriental

International.

James Sassoon began his career at

KPMG, before joining SG Warburg

(later UBS Warburg) in 1985. He first

joined the Treasury in 2002 as a civil

servant, where he had responsibility

for financial services and enterprise

policy. From 2008 to 2010, acting

as an adviser to the then Shadow

Chancellor, he conducted The Tripartite

Review of the United

Kingdom’s system of

financial regulation.

From May 2010 he was

the first Commercial

Secretary to the Treasury

in the UK, and acted

as the Government’s

Front Bench Treasury

spokesman in the House

of Lords. During his

banking and government

careers, James Sassoon

had a consistent focus on international

business, particularly relating to Asia.

“We are delighted to welcome Lord

Sassoon to the Board of Jardine

Matheson,” said Group Chairman

Lord Sassoon, who has joined the Jardine Matheson Group, addresses the Think Asia, Think Hong Kong Business Symposium in September 2011 in his then capacity as Commercial Secretary to the Treasury.

Sir Henry Keswick. “His expert

knowledge and extensive experience

in the business, government and

financial sectors will be of great value

to the Group.”

Group Performing Steadily

Group Managing Director Meets Top Officials in Hanoi

As part of a recent visit to Vietnam,

Jardine Matheson Group Managing

Director Ben Keswick met with the

country’s Deputy Prime Minister

Hoang Trung Hai and Minister of

Planning and Investment Bui Quang

Vinh in Hanoi. During their meeting,

the macro-economic challenges

currently facing Vietnam were

discussed as well as a large project

being pursued by Hongkong Land

in the Central Business District of

Ho Chi Minh City. The Deputy Prime

Minister also expressed his support

of Jardine Matheson’s long-term

commitment to Vietnam.

Outside the offices of the Vietnam Government are from left: Cosimo Jencks, Hongkong Land Head of Commercial Property, Cambodia & Vietnam; Ben Keswick, Managing Director, Jardine Matheson Group; Hoang Trung Hai, Deputy Prime Minister of Vietnam; Alex Newbigging, Managing Director, Jardine Cycle & Carriage; and Jardine Matheson (Vietnam) Country Chairman Alain Cany.

The Jardine Matheson Group’s Interim

Management Statement for the

period 1st July to 6th November 2012

reports that the Group has performed

steadily with underlying earnings in

line with last year. The results show

a strong balance sheet with net debt

little changed during the period.

Jardine Pacific’s operations produced

mixed performances and its results

overall were slightly behind those

for last year. Jardine Motors is

seeing good levels of activity in

Hong Kong, but its results have been

materially affected by difficult trading

conditions in Southern China. Jardine

Lloyd Thompson achieved further

organic growth supported by strong

revenue generation in Latin America

and Asia.

Hongkong Land’s commercial

properties saw generally positive

rental reversions despite subdued

markets, while the contribution

from its residential developments

is greater than had been

anticipated at the start of the year.

Dairy Farm’s businesses continued

to perform well with improvements

in both sales and earnings.

Mandarin Oriental benefited from

positive trading environments,

although it is experiencing some

reduction in levels of corporate

business. Astra is achieving strong

car sales in Indonesia, which has

more than offset lower returns

from a number of its other areas

of activity.

Lord Powell Visits Indonesia and Thailand

Matheson & Co. Director Lord Powell

of Bayswater visited Indonesia

and Thailand to meet government

ministers and political party leaders

in his capacity as Chairman of the

British Government’s Asia Task Force.

In Indonesia, Lord Powell met Vice-

President Boediono, Co-ordinating

Minister for Politics and Security

Djoko as well as Golkar Chairman

Aburizal Bakrie and former Vice-

President Jusuf Kalla. In Thailand,

he was received by Prime Minister

Yingluck and Chairman of the Privy

Council General Prem, as well as

other ministers and the Governor of

the Bank of Thailand.

Lord Powell pays

regular visits

to Southeast Asian

countries and mainland

China to promote

British exports to the

region and to ensure

that governments

are kept updated

on the relevant

business investments

of the Jardine

Matheson Group.Lord Powell meets Vice-President Boediono of Indonesia.

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The Jardine Matheson Group and

Hongkong Caterers celebrated the

40th year of their joint venture

partnership with a gala dinner held

at the City Hall Maxim’s Palace.

Addressing guests, Jardine

Matheson Group Chairman

Sir Henry Keswick said that the

partnership had started with the

establishment of Maxim’s Caterers’

first fast food outlet in Central

in 1972. It had since grown into

Hong Kong’s premier restaurant

group with a portfolio of over 700

outlets in a wide variety of popular

formats, with sales that now exceed

HK$10 billion (US$1.29 billion).

“While Maxim’s has had 40 very

successful years behind it, the best

is yet to come,” predicted Sir Henry.

“It has exciting new opportunities

in China and in other new markets

such as with Starbucks in Vietnam,

which is due to open its first store

in 2013. So I am confident that we

shall see Maxim’s continue to grow

and prosper.”

During the event, two cheques of

HK$1 million each were presented to

MINDSET from Hongkong Caterers

and Maxim’s, who have supported

the charity since 2006 with

their donations now totaling

HK$8 million.

Accepting the cheques,

Jardine Matheson Group

Managing Director and

MINDSET Chairman Ben

Keswick said that over the

last ten years MINDSET

Group Chairman Visits New World Trade Center II in Jakarta

Photographed with PT Jakarta Land staff and Jardine Matheson executives are front row from left: Jardine Matheson (Singapore) Country Chairman Y C Boon; Haslam Preeston, General Manager, PT Jakarta Land; Sir Henry Keswick, Chairman, Jardine Matheson Group; Prijono Sugiarto, President Director, Astra; Lady Tessa Keswick; and Robert Garman, Executive Director, South Asia, Hongkong Land.

Jardine Matheson Group Chairman

Sir Henry Keswick accompanied by

his wife, Lady Tessa Keswick, has

made his first visit to PT Jakarta

Land’s recently completed World

Trade Center II in Jakarta. The

US$100 million project is the

most modern commercial office

building in the Indonesian capital

and offers 57,000 sq. m. of prime

office space over 30 floors. Tenants

include Permata Bank, Standard

Chartered Bank, Total Exploration &

Production and Morgan Stanley.

During the visit, Sir Henry met the

staff of Jakarta Land, which is a

50% joint venture with Hongkong

Land, toured the facilities and

paid a visit to Permata Bank’s new

head office.

Jardines and Hongkong Caterers Celebrate their 40-Year Partnership

The presentation of the cheque from Maxim’s Caterers to MINDSET.

had made excellent progress in raising

the awareness and understanding of

mental health issues in Hong Kong.

“Generous contributions like these

are of direct benefit for those in need

and have, for example, paid for the

development of MINDSET Place.

I would like to say a big thank you

to Maxim’s and Hong Kong Caterers

for being great partners and for their

great support of MINDSET,” said

Mr Keswick.

From Left: Liu Lu, Senior Adviser, Jardine Matheson (China) Beijing; Adam Keswick, Deputy Managing Director, Jardine Matheson Group; Helen Zhong, Chief Representative, JMC Chongqing; Jardine Matheson Group Chairman Sir Henry Keswick; Danny Cao, Business Development Executive, JMC Chongqing; and David Hsu, Chairman, and Adam Williams, Group Chief Representative, JMC.

Jardine Matheson (China) – Supporting the Group on the Mainland

As the Jardine Matheson Group

continues to grow its businesses in

mainland China, its corporate presence

there, Jardine Matheson (China) (JMC),

has recently restructured and expanded

its operations to enable it to better serve

Group interests in priority regions.

JMC has had representative offices

in Beijing, Shanghai, Guangzhou and

Shenzhen for many years, but extended

its reach into the Southwest with the

opening of a new office in Chongqing

in March 2012 to reflect the Group’s

increasing investments in that region.

“Our geographical spread now covers

all the ‘hot points’ of Group business

in China at present and the major

activities of its business units,” said

Adam Williams, who as Group Chief

Representative oversees all JMC’s

representative offices as well as

being Chief Representative of the

Beijing Office.

JMC’s mission is to assist Group

businesses in mainland China.

Essentially this comprises an in-depth

understanding of the political scene

at Central and Provincial Government

levels; a reading of the economic trends;

keen knowledge of the way the systems

and processes work; and the building of

key relationships. JMC provides support

for Group companies, organizes visits for

senior Group management and conducts

research to aid Group companies. JMC

also provides regular briefings in Hong

Kong on the current trends on the

Mainland for management teams from

across the Group.

JMC’s comprehensive approach means

that whenever a Group company

requires assistance, the relevant JMC

Representative Office can provide

on the ground support and put them

in touch with the right person in the

right office.

“That could be in Foreign Affairs,

the Ministry of Commerce, State

Planning or in any other Secretariat

or regulatory body,” said Mr Williams.

“We build up relationships within the

various institutions so that when a

business unit needs a licence or has a

problem, we can provide clear advice

and direct them to the right contact

who is in a position to help address

the issue.”

Such relationships are also most

important when it comes to organizing

meetings during the regular visits of

senior management from the Group,

including Group Chairman Sir Henry

Keswick, Directors and JMC Chairman

David Hsu.

Sir Henry, for example, meets senior

Government leaders and officials who

often have extensive commitments.

JMC is well placed to arrange these

meetings, as well as deal with the

bureaucracy along the way.

“It can be an incredibly lengthy and

complicated process, but over the

last decade we have been incredibly

fortunate in being able to make

things happen. Our ability to get to

know senior officials, and enable

them to become acquainted with and

understand the Jardine Matheson

Group, is the art we have developed

over the years,” said Mr Williams.

In its support of Group businesses,

JMC’s representative offices are

strategically placed, with the new

facility in Chongqing an obvious

addition to the original four, which

were opened in the 1980s.

“Over the last decade, Hongkong

Land has been investing in luxury

developments in Chongqing and

in Chengdu and as other Group

companies have also moved into this

region, we now have motor, retail,

insurance and hotel interests, as well

as our joint venture at the new airport

in Kunming,” said David Hsu. “This

made Chongqing a clear choice for a

new representative office.”

In spite of the economic slowdown, the

outlook for business in mainland China

remains good.

“The Group always takes a long-term

view and a downturn is a good time to

invest,” said Mr Hsu. “As long as one is

cautious there are many opportunities

for Group businesses to pursue.”

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LEADERSHIP

Hongkong Land Tops Out The Forum at Exchange Square

Hongkong Land Tops Out The Forum at Exchange Square

Jasons Launches Boutique Supermarket in Hong Kong

Jasons has opened the first store of

its kind in Hong Kong, a boutique

supermarket called Jasons – Food &

Living. Located in the heart of Causeway

Bay at Hysan Place, the store is tailored

to the sophisticated style and tastes

of a city of cosmopolitan shoppers,

offering them an extensive selection

of groceries, fresh food, spirits and

kitchenware from around the world –

many of which are exclusive.

Jasons – Food & Living is also the first

supermarket in Hong Kong to have

in-store interaction including a virtual

‘secret garden’ where customers can

not only play, but also interact and

download mobile coupons for use. In

the first two weeks of opening, this

attracted over 10,000 plays.

Among the wide range of premier

brands offered in the store’s impressive

Food Hall are Japan’s famous

Baikohken Ramen, new bakery Urban

Cakes.Bread.Salad, Nakajima Sushi,

Starbucks, XTC Gelato and the latest

addition, the 126-year old exclusive

Parisian gourmet foodstore, FAUCHON.

The uniforms for Jasons – Food & Living staff were designed by G.O.D. founder Douglas Yeung to be both colourful and fashionable.

Hongkong Land has topped-out The

Forum at Exchange Square, which is

set to become a major new financial

landmark in the heart of Hong Kong’s

Central district.

The Forum rises five storeys above

the Plaza and will provide some

48,000 sq. ft. of prestigious office

space. It will offer enhanced

interconnectivity and pedestrian

flow, providing convenient

connections between the Central

elevated walkway network and

Exchange Square as well as to areas

beyond. Standard Chartered Bank

(Hong Kong) has committed to

leasing the whole building when it is

completed in early 2014.

Photo opposite: (From left) Gammon Executive Director M K Woo; Hongkong Land Executive Director James Robinson; Aedas Executive Director Stephen Cheng; and Gammon Director Andrew Fan officiating at the topping-out ceremony for The Forum.

JOS Enhances its Regional Portfolio

Jardine OneSolution (JOS) has

enhanced its regional portfolio

with new business developments in

Malaysia and Hong Kong.

In Malaysia, JOS has added both

commercial and consumer products

from major personal computer

manufacturer Dell to its already

comprehensive portfolio. With its

strong brand presence and business

volume, Dell products are expected

to contribute some 20% of JOS

Distribution’s total sales in Malaysia

in 2013.

“With JOS Malaysia’s strengths in

the medium to small enterprises

sector, our track record with other

brands, our strong financial position

and commitment to growth, we

are confident that this will be a

successful partnership with Dell,”

said JOS Southeast Asia Managing

Director Frederick Tan.

In Hong Kong, JOS has partnered

with leading smartphone and

consumer electronics manufacturer

Samsung to open and operate its

fourth and largest Customer Service

Centre, which is located in Mongkok.

This follows JOS’ successful launch

and operation of Samsung’s third

centre in Tsimshatsui.

The new service centre showcases

many of the brand’s offerings, as well

as providing a repair service for the

full range of Samsung products.

Right: JOS Malaysia Head of Product Management Group Yoon Kam Fei and Dell Malaysia General Manager K T Ong celebrate their new partnership.

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It’s All Happening at Mandarin Oriental

As Mandarin Oriental Hotel Group

(MOHG) launches a new interactive

website, Mandarin Oriental,

Hong Kong is beginning a year

of celebrations to mark the 50th

anniversary of the opening of this

iconic hotel. The group has also

recently purchased the freehold

interest in the building housing

Mandarin Oriental, Paris.

The new experiential website at

mandarinoriental.com encourages

visitors to spend more time

interacting with the brand online

and is available in seven languages.

It also offers guests the opportunity

to personalize their stay by creating

an integrated profile, which shares

their preferences across all the

group’s hotels.

Meanwhile celebrations of Mandarin

Oriental, Hong Kong’s ‘50 Fantastic

Years’ will continue throughout 2013

with a host of special promotions.

These include a ‘Golden Celebration

Stay’ package and several culinary

treats. Among these will be visits

from celebrity chefs, the first

from acclaimed American Chef

Daniel Humm.

In another exciting move, Mandarin

Oriental has purchased the freehold

interest in the building housing

Mandarin Oriental, Paris and two

prime street front retail units on

the prestigious Rue Saint-Honoré

from Société Foncière Lyonnaise for

€290 million (US$374 million).

“This transaction offered us a rare

opportunity to acquire a prime piece

of real estate in a key destination for

our luxury brand,” said MOHG Chief

Executive Edouard Ettedgui. “We

expect it to be earnings enhancing

and to bring a number of additional

benefits including single ownership

and the opportunity for future

expansion of the hotel.”

40th Birthday Milestone for Guardian Singapore

Guardian Singapore, which opened

its first pharmacy in 1972 and today

has 150 stores island-wide, has been

celebrating four decades of caring

for its customers and bringing them

great value.

As part of a 40th anniversary

campaign, Guardian held its first-

ever closed-door event at 24 selected

Guardian stores exclusively for its

‘PAssion Ez-link’ Card members.

Participants enjoyed discounts as well

as ten free gifts with their purchases

on selected brands. Existing card

members could bring

along a friend and any

new member who signed

up on the day of the event

also benefited from the

special deals.

“The event was a huge

success,” said Guardian

Health and Beauty

Chief Executive Officer

Pierre-Olivier Deplanck.

“Guardian broke its sales record for

one day and more than 2,200 new

members registered for the PAssion

MOHG has purchased the freehold interest in the building housing Mandarin Oriental, Paris, seen here with its rooftop views of the city.

Card on that day. Guardian looks

forward to future decades of providing

great value for all generations

of Singaporeans.”

JEC Awarded Contracts in Singapore and Mainland China

Jardine Engineering Corporation

(JEC) has been awarded two new

contracts – one in Singapore and one

in mainland China.

Thermal Private Limited, a division

of JEC, is to design and construct

the chiller plant replacement for the

67-storey UOB Plaza One, which

is one of the tallest buildings in

Singapore and the headquarters of

UOB Bank, the city-state’s second

largest bank. The project will involve

live replacement of existing chiller

plant and air handling units to meet

the energy efficiency criteria of the

Building and Construction Authority’s

Green Mark Gold Plus award.

Meanwhile in mainland China, JEC is

to provide four gas generators to the

Xinjiang Hetian River Gas Field, which

is owned by China Petroleum Materials

Corporation. The project includes the

design, equipment supply, supervision

of installation and commissioning of

four sets of 2000KW, 10KV Cummins

generators together with other

associated equipment necessary for

the supply of electricity to the gas field.

“This is a challenging project,” said

JEC Executive Director and Chief

Operating Officer Penn Yeung. “Our

engineers will have to overcome huge

differences between day and night

temperatures and the remote location

of the site, which is at high altitude.

However, we are confident that JEC’s

expertise and experience will ensure a

successful outcome.”

Thermal Private Limited, a division of JEC, is to design and construct the chiller plant replacement for the 67-storey UOB Plaza One, seen on the right as one of the tallest buildings on the Singapore skyline.

Posters promote 7-Eleven Hong Kong’s advertising campaign for its range of fresh food offerings.

7-Eleven Hong Kong Campaign Focuses on Fresh Food

7-Eleven Hong Kong has launched

a campaign led by a new television

commercial to emphasize its range of

fresh food offerings.

The commercial shows 7-Eleven’s core

range of food offerings from meal sets

like ‘Tasty Choice’ meal boxes and ‘Hot

Shot’ garlic noodles, to quick snacks

including its iconic ‘7-Signature’ Swiss

chicken leg and ‘Hot Shot’ fishballs.

To generate maximum awareness,

7-Eleven created larger-than-life

scenes that demonstrate how people’s

stomachs beat as loud as drums

when hungry.

The campaign, which engages

the consumer from multiple

angles across all 7-Eleven’s target

customer segments, also features

print, in-store, online and outdoor

advertising.

“7-Eleven has created a strong

recall and association between

food and our brand,” explained

Sales and Marketing Director

Rose Yeung. “All media elements

are working together to spread the

message that with a total fresh

food solution, 7-Eleven has much

more than you would expect from a

convenience store.”

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Jardine Aviation Services Wins Two New Customers

Jardine Aviation Services has added two new

customers to its portfolio. The group is now providing

passenger and ramp handling services at Hong Kong

International Airport for Cebu Pacific Air and EVA Air.

Cebu Pacific Air operates 44 passenger flights

weekly between Hong Kong and the Filipino cities

of Manila, Cebu, Clark and Iloilo using A319 and

A320 aircraft. EVA Air operates 60 passenger flights

weekly between Hong Kong and Taiwan Taoyuan

International Airport using A332, B74E, B77W and

MD90 aircraft. In addition, 11 EVA freighters per week

fly between the two destinations.Jardine Aviation Services is now providing passenger and ramp handling services for EVA Air.

New Car Models Draw Large Crowds

Events staged by Jardine Cycle &

Carriage (JC&C) in Singapore and Zung

Fu in Hong Kong to launch the new

Mercedes-Benz SL Roadster drew large

crowds in both places.

In Singapore, the SL was launched at

the new event venue of ‘Gardens By

the Bay’ where guests were greeted

by two classic SLs, the 300SL and

the 190SL, before the unveiling of

the latest SL model, which breaks

new ground with its all-aluminum

body and high performance engine.

Similarly in Hong Kong where Zung Fu

introduced the new SL-Class at a large-

scale car show at Ocean Terminal,

Mercedes-Benz enthusiasts were

impressed by the extensive weight

reduction achieved with the new

body and its substantially lower fuel

consumption, thanks to state-of-the-

art BlueDIRECT engine technology.

Meanwhile back in Singapore, the

annual Mercedes-Benz Driving

Experience held at Changi Exhibition

Centre gave participants the

opportunity to acquire competent

driving and safety skills in a wide range

of Mercedes-Benz models led by a

team of qualified professional safety

driving instructors from Australia.

There was also a Mercedes-Benz First

Gear Programme for younger drivers

between the ages of 18-25, which

aimed to inform, educate and provide

practical experience, addressing the

attitudes and behaviour that often

affect young drivers when they take to

the road.

JC&C’s launch of the new Citroën

DS5 also attracted wide attention

both during the pre-sales marketing

campaign and the actual sales phase.

The Citroën DS5, which is the latest

addition to the DS line, combines

compact body dimensions with a

spacious interior and boasts the

finest Citroën technology. JC&C’s

DS5 campaign centred on the

communication tagline ‘refinement

down to the last detail’ and during

the launch weekend, existing Citroën

customers who purchased the new

model were rewarded with free

service credits.Jardine Cycle & Carriage launched the latest Mercedes-Benz SL Roadster at Singapore’s new event venue of ‘Gardens By the Bay’.

Astra Exhibits Strong Presence at Motor Show

As one of the largest vehicle

manufacturers in Indonesia, Astra

exhibited a strong presence at the

Indonesia International Motor Show

2012, which was held in Jakarta

over an 11-day period. Now in its

20th year, the show with the theme,

‘Eco-Mobility’, was the biggest ever,

attracting 310 participating companies.

The event was also enlivened by the

7th Indonesia International Automotive

Conference, which discussed the

policy and strategic directives for

vehicles with low carbon emissions

as well as projections on the future of

the Indonesian automotive industry,

one of the largest contributors to the

nation’s GDP.

Astra’s representation was led by its

Toyota, Daihatsu, Isuzu, UD Trucks,

Peugeot and BMW businesses.

Toyota showcased 30 exhibits with

the theme ‘Goodness for Tomorrow’

including its low cost car, the

Toyota AGYA, which was the centre

of attention at the show; PT Astra

Daihatsu Motor introduced a variety of

environmentally-friendly technology

innovations, among them two concept

cars which were making their world

debut in Indonesia; Isuzu showed off

its GIGA FRR and FTR medium trucks,

the first in Indonesia with ‘Heavy

Duty Common Rail’ technology using

4-cylinder engines, which make them

more efficient for local conditions; UD

Trucks won three ‘favourite outdoor

booth’ titles; Peugeot unveiled its

Peugeot 208, which is due to be

launched in Indonesia later this year;

while BMW introduced its newly-

launched 740 series.

PT Astra Otoparts Tbk was also there

in strength displaying its flagship

products. In addition, Astra presented

a number of small medium enterprises

(SMEs) under its Dharma Bhakti Astra

(YDBA) Foundation’s development

programme, which supports SMEs to

produce spare parts for four wheelers

and two wheelers.

Dairy Farm Singapore Celebrates 7-Eleven Day

Dairy Farm Singapore celebrated

‘7-Eleven Day’ on 7th November 2012

by offering their 7-Eleven customers

products at special prices starting

from 71 cents to S$71.10 over a

period of 17 days.

The 7-Eleven Singapore management

team and colleagues spent an

enjoyable day at 15 selected stores

where 7-Eleven customers were

given free balloons and gifts. The

first 11 lucky November babies also

received birthday muffins.

The Indonesia International Motor Show (IIMS) 2012 was opened by (second left) Vice President Boediono accompanied by, from left: Industry Minister Mohamad S Hidyat; Astra Director and Chairman of the IIMS Organizing Committee Johnny Darmawan; and Gaikindo (Association of Indonesian Automotive Industries) Chairman Sudirman M Rusdi.

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People Inspire People at the Jardine Matheson Group

FEATURE

People Inspire People at the Jardine Matheson Group

From its earliest days, people

have been a key driving force

behind the success of the Jardine

Matheson Group. Beginning with

the partnership of founders William

Jardine and James Matheson over 180

years ago, the Group has prospered

and endured on building strong

relationships in business and in

attracting and retaining the right

people with the ability to innovate,

inspire and succeed in the face of

often challenging and changing

market conditions.

Whether a frontline worker, a

business manager or a managing

director, the Jardine Matheson

Group prides itself on offering its

370,000 employees excellent career

opportunities and the potential to

realize their individual aspirations.

The fact that it is one of Asia’s most

dynamic and successful companies

both attracts and helps the Group to

retain the best talent.

“People inspire people,” said Group

Managing Director Ben Keswick,

“and across the Group we value

having the ‘Right People’ in place

helping to drive our businesses

forward and inspire others around

them. We recognize the qualities and

talents of those working within our

organizations and help them realize

their potential through personal

growth. Just as importantly, we

highlight the need to support them

along the way.”

The Group’s strong investment in

people development encourages

employees to view Jardines as

joining a community for a career,

rather than a company for a job

and this is reflected in the low

turnover of staff, particularly in its

graduate trainee schemes. A unique

mentoring scheme for executive

trainees and the sense of community

created by organizations like Jardine

Sports Association and the Jardine

Ambassadors who act as advocates

for the Group’s MINDSET mental

health programme, all serve to

generate a sense of belonging.

Longstanding values of respect and

integrity are also important elements

that make people choose to work for

Jardines and then stay.

“Throughout our history we have

fostered the highest standards

of professionalism and technical

expertise, along with the values of

our founders,” said Mr Keswick.

“These include a collegial spirit

that means helping one another to

succeed, the entrepreneurial flair to

take calculated risks to drive growth,

and enthusiasm and pride in doing

a job well. At Jardines we value

performance and we believe that peak

performance is best achieved through

having the Right People.”The sense of community within the Jardine Matheson Group is created by organizations like the Jardine Ambassadors – seen here in their role as advocates for MINDSET celebrating Chinese New Year with residents of MINDSET Place care home.

Graduate trainees joining the Jardine Matheson Group can aspire to a long-term career offering excellent opportunities.

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Developing Our People

Within the Jardine Matheson Group,

‘People Development’ covers all

aspects of recruitment and retention

along with elements such as job

rotation, succession and career

planning. It is divided into two

main areas; Group Leadership

Development, which focuses on

the growth of senior leadership

across the Group, and Business

Unit Training activities customized

to meet the needs of individual

operations. At every level, there

is a strong emphasis on linking

people to performance, with training

and development viewed as a key

business process.

“Group Leadership Development

activities leverage the diversity of

people and industry and concentrate

on the development of ‘general

management’ capabilities such

as leadership, strategy, finance,

marketing, and HR,” explained

Group Head of Human Resources

Ritchie Bent. “Business Unit Training

activities include the development of

Graduates entering the Jardine Executive Trainee Scheme (JETS) learn how to overcome all sorts of challenging situations.

industry specific skills for frontline

workers such as customer service

and supervisory and technical

skills, along with management and

leadership programmes designed

around each industry’s particular

requirements and demands.”

Growing Leaders

The Group’s Leadership

Development strategy centres

around Jardines’ Leadership

Development Model: ‘Diagnose-

Develop-Apply’, with the emphasis

on giving people skills and attributes

for the future, rather than only for

the present.

“Underpinned by a set of

competencies, the ‘Diagnose-

Develop-Apply’ model has played

an integral role in the development

of much of the Group’s senior

management and many of our CEOs

today,” said Mr Bent.

Diagnose-Develop-Apply

Diagnose: Up to 250 junior to mid-

level managers annually attend a

Development Centre where they

are placed in a situation, which

simulates two levels higher than

their actual position. Benchmarked

against what is known as the ‘5-P

Competency Model’ of Purpose,

Process & Systems Thinking,

Performance, People and Personal,

assessors are able to identify how

far people are away from being able

to operate at such a level, and what

needs to be done to accelerate their

progress towards it.

Develop: Starting with the Group’s

graduate trainee schemes,

leadership development reaches

up to the most senior management

positions. Three core programmes

in this process are the Senior

Executive Programme (SEP), targeting

mid-level managers, the Business

Enhancement Initiative (BEI) for

upper mid-level managers, and the

Director Development Initiative

(DDI), which is designed for senior

Training programmes are geared to bring out the best in people such as at Mandarin Oriental Hotel Group where ensuring guest satisfaction is a key element of its global success.

directors. In addition the Group has

just launched an in-house MSc in

Advanced Leadership Practice in

conjunction with Napier University

in Edinburgh. This is a powerful and

innovative two-year programme

aimed at equipping key management

professionals with the skills, insight

and capacity to meet the challenges

and opportunities of the future.

Apply: All Group Leadership

Development programmes have

some form of project attached. The

results of these are subsequently

presented to participants’ respective

Creating CEOs for the Future

Graduates entering the Group’s

graduate trainee programmes – the

Jardine Executive Trainee Scheme

(JETS) and the China Management

Trainee Scheme (CMTS) – are hand-

picked annually from thousands of

applicants and then nurtured and

developed into business leaders of

the future.

“Where these schemes are unique

is that these graduates are recruited

with the specific objective of them

running a business, as a CEO,

within 10-15 years,” explained

Mr Bent. “As a consequence, the

selection, development and retention

methodologies differ from other

such schemes, which tend to hire

graduates to produce ‘managers’,

rather than top-level leaders.”

One example is that the graduates

are compelled to qualify as Chartered

Management Accountants (CIMA)

with the rationale that to run a

business at the highest levels,

requires a strong understanding

of finance and is

a critical senior

leadership capability.

The success of the

Group’s current graduate

trainee programme,

which is in its 14th

year, is evident in the

numbers of participants

who now lead Group

businesses across the

Region. In 2012, seven

Jardine graduates were

promoted into Managing

Director roles, whilst several others

assumed senior management roles.

Amongst these were Ben Birks who

joined the programme in 2000 and

was appointed Managing Director of

Jardine Pacific last April; Vivien Lau

who is currently Managing Director of

HACIS and was also a JET from 2000;

Wilson Kwong, a trainee from 1998 who

was named Managing Director of JEC

in April; and Naresh Kalani, another

JET since 2000 and now a Director of

Jardine Schindler, Singapore.

“Our graduate trainee programmes

provide a unique career opportunity

unmatched by any other company

in Asia,” added Ben Keswick.

“Through work placements and daily

challenges, participants’ ability to

lead is tested and strengthened.

They experience a unique level

of mentorship from our senior

executives and then end up doing

something many others of their

age won’t be: leading a prestigious

brand in Asia.”

Ben Birks who joined the JETS programme in 2000 and is seen here on a community visit to Tuen Mun Hospital, was appointed Managing Director of Jardine Pacific in 2012.

Participants in the Director Development Initiative for senior directors, which is now in its 13th year, study businesses and leaders around the globe during visits such as this one to Dubai.

senior executive teams with the

objective of providing tangible

examples of change. Another

important component is the study of

businesses and leaders outside the

Group. For example, the DDI, which

is now in its 13th year, has visited

over 200 companies globally, and

met almost as many CEOs.

“A crucial element of all the

Group Leadership Development

programmes is a clear link to

business improvement,” said

Mr Bent. “Everything starts with

the business need and cascades

down from that.”

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Building the Best People

Across the Group, many businesses

have established highly innovative and

effective training and development

initiatives. These range from the

training of frontline staff and the

development of both technical and

management talent to nurturing the

next generation of leaders.

Astra’s Integrated Approach Leads in Indonesia

As one of Indonesia’s largest

employers, Astra regards training and

development for its 185,000 staff as

an investment, rather than a cost. In

particular, its integrated approach for

managerial level employees has set

new industry benchmarks.

This begins with the Astra Basic

Management Program and

progresses through middle and

general management programmes

to culminate in the Astra Advanced

Executive Program. Project assignments

and job rotation also play a key role.

“Our focus is on talent development

so that we ensure we have the right

people working for us,” said President

Director Prijono Sugiarto. “This

approach helps us to achieve our

world-class standards in operations

and governance and enhances

our strong national pride and

corporate culture.”

Fast Track Recognition for JEC Management Training

A management trainee programme

introduced by Jardine Engineering

Corporation (JEC) in 2006, which

targeted engineering graduates

from Hong Kong and overseas,

has received recognition from the

Hong Kong Institution of Engineers

(HKIE). Following completion of the

programme, graduates can now ‘fast

track’ their application to become

chartered engineers and apply four

years earlier than their peers in

other companies.

One of the key characteristics of the

programme is a 24-month rotational

process, whereby the graduates

work in different departments,

including overseas.

“The recognition from the HKIE

reflects the quality of our people

and what we have achieved with our

trainee programme,” said JEC CEO

Wilson Kwong. “It also demonstrates

JEC’s commitment to ‘engineering a

better Asia’.”

Dairy Farm Singapore Framework Supports Excellence

Dairy Farm Singapore’s training and

development framework enables the

company to develop the necessary

people capabilities and create a

pipeline of successors to meet

business expansion, which in the last

decade has seen the number of stores

grow from 357 to 844.

As part of the framework,

which supports four key areas of

excellence – Operations, Service,

People, and Category – 20 outstanding

junior executives are selected annually

Astra President Director Prijono Sugiarto addresses a training session on the group’s corporate philosophy, ‘Catur Dharma’, which forms an integral part of its people development programme.

Completion of JEC’s management trainee programme fast tracks graduates in their application to become chartered engineers and is helping the group ‘to engineer a better Asia’.

to participate in an intensive 10-month

‘Talent Development Programme’

(TDP). On completion, around two

thirds of the executives are placed into

larger roles.

“Retail is a highly competitive

industry,” said Dairy Farm South Asia

Regional Director Alex Tay. “Initiatives

such as the TDP give us an edge and

differentiate us from our competitors.”

Higher Achievements for Pizza Hut Hong Kong Managers

Most restaurant managers join Pizza

Hut straight from school and many

have risen to be effective business

leaders in spite of not having a strong

academic background. However,

the lack of a tertiary education has

often inhibited their prospects of

further promotion.

“These key programmes have been

instrumental in driving colleague

engagement and fulfilling our passion

for guest satisfaction, whilst developing

talent for the future growth of MOHG,”

said Chief Executive Edouard Ettedgui.

JLT Invests in Leadership Excellence

In line with its belief that a company’s

greatest asset is its leaders, Jardine

Lloyd Thompson (JLT) implemented

an innovative International Senior

Management Programme (ISMP)

aimed at developing talent and

leadership excellence.

Now in its fourth year, the 10-day

programme takes 24 senior managers

across JLT’s global operations and

focuses on improving their individual

strengths while deepening their

approach to collaboration. This is

supported by a long-term bespoke

development programme for each

participant.

“JLT’s investment in the ISMP reflects

our strategic vision and commercial

goals,” said CEO Dominic Burke. “As

well as honing specialist skills, JLT

aspires to extend its international

reach and expand from 7,500 to 10,000

staff in 33 countries over the next

three to five years.”

Dairy Farm’s professional training and development programmes give employees the necessary capabilities and enable the group to meet business expansion needs.

A customized Higher Diploma in Business Administration offers Pizza Hut Hong Kong restaurant managers the opportunity to achieve even higher career goals.

To address this issue, Pizza Hut

Hong Kong has established a Higher

Diploma in Business Administration,

a three-year customized programme

run by the Institute of Vocational

Education, which can also be taken to

degree level, if so desired.

“The Diploma course really boosted

my confidence levels,” said Pizza Hut

Hong Kong Senior Assistant Manager

Ocean Yiu. “I am now more positive in

tough situations and able to use my

time and resources more effectively.”

Key Programmes Help Mandarin Oriental to Realize Vision

Mandarin Oriental Hotel Group’s

(MOHG) vision to be the best luxury

hotel group in the world is highly

dependent on having the right people,

in the right jobs, with the right skills,

at the right time.

To achieve this aim, three key

programmes have been developed –

MOve In, a highly participative

orientation programme; MOve Up, a six-

month programme comprising modular

classroom training, assignments, team

building and workplace activities; and

MOve Forward, a 14-month programme,

developing skills critical to departmental

leadership and business goals.

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Frontline Award for Tunas Dwipa Matra

PERFORMANCE

Frontline Award for Tunas Dwipa Matra

Tunas Dwipa Matra (TDM), the

motorcycle distributorship subsidiary

of Tunas Ridean, carried off the

first prize in the ‘National Frontline

People Contest’ held by Astra Honda

Motor in Jakarta. TDM also won the

prestigious award in 2010.

Tri Agus Setiawati of Counter Sales at

TDM Raden Intan claimed the winner’s

title while Siti Fatimah of Counter

Sales at TDM Belitung was placed

third. They competed in the finals with

59 participants from 29 main dealers

in Indonesia, having beaten 49,819

contest participants in the lead up.

The National Frontline People

Contest judges frontline staff in

product knowledge, skills and

attitude in providing customer

service. Contestants face written

tests, role-play scenarios and

on-location surveys.

Excellence from Hactl

Hactl also clinched two more

prestigious awards in the Award

for Excellence in Training and

Development 2012 organized

by the Hong Kong Management

Association (HKMA). Hactl won

the Excellence Award in the new

‘Skills Training’ category, while

Senior IT Coordinator Rose Wong

received the individual ‘Outstanding

New Trainer Award’.

In a further development, a

team from Hactl took the second

runner-up prize in the Hong Kong

Management Game 2012, which

challenges teams to make

sound decisions in real-to-life

business situations.

Gammon Wins Gold in Green Awards

Gammon won a Gold Award in the

‘Large Corporation’ category at the

Hong Kong Green Awards 2012,

which aim to recognize businesses

with outstanding performance in

green management, purchasing

and governance.

Gammon earned the award for

its efforts in engaging the supply

chain in its process of sourcing

and promoting the use of green

materials. This included a

Sustainable Procurement Policy,

trade workshops on sustainable

procurement and discussions

with suppliers and subcontractors

on green and recycled products.

One example, following two

years of research to identify and

develop appropriate suppliers,

was the setting up of sustainable

timber procurement guidelines

referencing the Forest Stewardship

Council (FSC) for FSC-certified

timber and plywood.

Hong Kong Air Cargo Terminals

Limited’s (Hactl) excellence across

the board has been recognized with

several recent awards.

For the sixth year running, Hactl

was named ‘Air Cargo Terminal of

the Year’ at the Supply Chain Asia

Logistics Awards 2012. These were

based on online voting by industry

players, with shortlisted companies

being judged by a panel of experts.

Meanwhile, Hactl was the recipient

of the Enterprise Award in the 2012

DHL/SCMP Hong Kong Business

Awards, which required it to

demonstrate excellence in market

development, business performance

and commercial success.

Second left: Mark Whitehead, Chief Executive, Hactl, receives the DHL/SCMP 2012 Enterprise Award from 2011 winner Giormani, watched by (first left) Ken Lee, Head of Commercial, Asia Pacific, and Managing Director, Hong Kong, DHL Express; and (first right) Robin Hu, Chief Executive Officer, South China Morning Post Group.

Gammon Head of Procurement Susan Siu receives the Gold Award from Ryoichi Yamamto, Chairman, International Green Purchasing Network.

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7-Eleven Voted Hong Kong’s Favourite Brand

Left: JOS Macau Senior Manager Tommy Law receives the ‘Best Performance Partner of the Year 2012’ award from Microsoft Hong Kong General Manager Peter Yeung.

JOS is Preferred Partner

Jardine OneSolution (JOS) has won

partnership awards in Hong Kong

and Macau.

JOS Hong Kong was named winner of

the ‘IT Outsourcing’ category at the

SMBWorld Awards 2012, where the

magazine’s readers and members of

its supporting organizations vote for

their favourite suppliers and vendors

in 33 award categories.

This was the fifth consecutive year

that JOS was voted a reliable partner

by companies in the Small and

Medium Enterprise (SME) market.

Meanwhile, JOS Macau won the

‘Best Performance Partner of the

Year 2012’ award from Microsoft

for its performance excellence

and valuable IT support. The only

company in Macau to receive

this award, the JOS Macau team

was cited for its capabilities in

selling, installing and maintaining

Microsoft products.

Hongkong Land’s Legal Services Team Leads the Way

For the second time in recent years,

7-Eleven has been voted Hong Kong’s

favourite brand.

Chosen from over 1,000 brands,

7-Eleven Hong Kong topped the

online poll conducted by BDRC Asia,

an independent market

research consultancy.

Over 1,500 Hong Kong

customers aged 18

to 55 were asked to

vote for their favourite

brands across more

than 100 consumer

products and service

categories including

banking, fashion, hotels,

supermarkets, restaurants

and electronics.

For the fifth time and the fourth

consecutive year, Hongkong Land’s

legal services team was once

again named ‘Real Estate In-House

Team of the Year’ at the 2012 Asian

Legal Business (ALB) Hong Kong

Law Awards. In addition, the team

was one of the five finalists in

the ‘Innovative In-House Team of

the Year’. The awards recognize

excellence and outstanding

achievement in Hong Kong’s leading

law firms and in-house legal teams.

“The legal services team continues

to outperform the market and it

is excellent that it has again been

recognized for its efforts,” said

Hongkong Land Executive Director

and Group Counsel David Lamb.

Hongkong Land’s legal services team celebrates winning the ALB Award for the fifth time.

“7-Eleven is honoured to receive

Hong Kong’s recognition,” said

Chief Executive Officer Tim Chalk.

“In the future, we shall endeavour

to work even harder to achieve our

vision of being ‘the best retailer

of convenience’.”

Mandarin Oriental Scoops Up More Awards

The marketing team at Pizza Hut

Hong Kong has achieved another

milestone by carrying off two new

prizes at the Hong Kong Management

Association/Television Broadcasts

Limited Awards for Marketing

Excellence 2012. The annual awards

pay tribute to business enterprises

and individuals who have achieved

marketing excellence through

their insightful and extraordinary

strategies in Hong Kong’s extremely

competitive marketplace.

For the first time ever, the Pizza Hut

Hong Kong marketing team scored in

both the ‘Individual Excellence’ and

‘Integrated Campaign’ categories with

Marketing Director Richard Leong

being named winner

of the ‘Distinguished

Marketing Leadership

Award’ and its

‘Pizza and More’

marketing campaign,

winner of the ‘Merit

Campaign Award’.

This highly successful

campaign was also

one of the five

finalists in Marketing

Magazine’s ‘Marketing Excellence

Awards – Advertising Field’.

Meanwhile for the last 17 consecutive

years, Pizza Hut Hong Kong has won

the Hong Kong Retail Management

Association’s ‘Service & Courtesy

“Winning this prestigious award is

recognition of the highest standard

of service and genuine hospitality

that our team consistently delivers

to our guests,” said General

Manager Mandarin Oriental,

Jakarta Mark Bradford.

At the third SpaChina Awards, which

recognize the leaders and innovators

in the spa industry, Mandarin Oriental,

Award’ and 2012 was no exception.

Pizza Hut won the restaurants’

category ‘Junior Frontline’ and

‘Supervisory’ level awards as well as

‘Service Retailer of the Year’ in the

Mystery Shoppers Programme – Fast

Food/Restaurants category.

Macau won the ‘Best Hotel Spa in

China’ and Mandarin Oriental, Sanya

was named ‘Best Destination Spa

of the Year’. In addition, Mandarin

Oriental, Hong Kong received the

award for ‘Most Novel Facial Treatment

of the Year’ for its ‘Utopia Advanced

Anti-Ageing Facial’, which uses

naturally derived skincare products by

Gaylia Kristensen of Australia.

Mandarin Oriental, Jakarta has been voted the city’s best business hotel at the Business Traveller 2012 Awards.

Mandarin Oriental hotels in Macau,

Sanya, Hong Kong and Jakarta have

scooped up new awards while Kaoru

Izuha, Assistant Manager of Mandarin

Oriental, Tokyo’s sushi restaurant, Sushi

Sora, has won the prestigious title of

2012 Kikisake-shi (sake sommelier).

Ms Izuha claimed the honour out

of 25,000 certified sake sommelier

competitors in the Third Kikisake-

shi World Championship, which

is sponsored by the Sake Service

Institute. The competition involves

tests on comprehensive knowledge and

skills and contestants are evaluated

on their ability to introduce the taste

and enjoyment of sake in a correct and

easy-to-understand manner.

Meanwhile following a successful

extensive renovation in October

2009, Mandarin Oriental, Jakarta was

crowned ‘The Best Business Hotel

in Jakarta’ at the Business Traveller

2012 Awards.

More Milestones for Pizza Hut Hong Kong

The successful Pizza Hut Hong Kong marketing team.

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Range of Accolades for Astra

Astra has carried off major titles at

two awards ceremonies – PR of the

Year Awards 2012 and Indonesia Best

Companies Awards 2012.

At the PR of the Year Awards, which are

run by MIX Marketing Communications

Magazine to recognize quality PR

programmes in Indonesia, Astra won

two awards in the ‘Best Corporate

Social Responsibility Programmes’

category and a third award in the

‘Best Internal Public Relations

Programme’ category. Astra’s Head

of Public Relations Yulian Warman

also achieved the accolade of being

voted ‘PR Manager of the Year 2012

(Gold Winner)’.

For the first time in the four-year

history of the awards, evaluation

of entries included face-to-face

interviews with the panel of judges.

At the Indonesia Best Companies

Awards, which were held by Warta

Ekonomi magazine, Astra won the

title of ‘The Biggest Value Added in

a Holding Company’. In addition,

PT Astra Otoparts Tbk was named

‘The Biggest Growing Equity’ in the

‘Automotive Company’ category while

PT United Tractors Tbk achieved the

same award in the ‘Retailers’ category

and PT Astra Agro Lestari Tbk won the

‘Biggest Return on Equity’ title in the

‘Agriculture Company’ category.

The awards reflect Indonesia’s best

companies in terms of financial

performance and ability to add value

to their business.

Left: Astra Head of Internal Relations Boy Kelana Soebroto receives the group’s Indonesia Best Companies Award 2012 from Editor-in-Chief of Warta Ekonomi magazine, Muhamad Ihsan.

Recognition for JEC’s Safety Standards

Jardine Engineering Corporation’s

(JEC) safety and health standards

received recognition at the 11th

Hong Kong Occupational Safety and

Health (HKOSH) Award Forum and

Presentation when the group received

several awards. Top of the list was

the Hong Kong Federation of Insurers

Award, where JEC beat 360 entries in

nine different categories.

JEC uses interactive drama to promote best practices at the HKOSH Award Forum and Presentation where the group received several awards.

“This award recognizes JEC as an

industry benchmark in safety and

health standards not only for our

customers, but also for suppliers,

shareholders and counterparts,”

said JEC Executive Director and

Chief Operating Officer Penn Yeung.

With the help of Jardine Lloyd

Thompson, JEC established a Worker

Injury Risk Management programme in

2002 and in the last 12 months alone,

the injury rate has dropped to 0.86 per

1,000 workers.

JEC was also awarded the HKOSH

Annual Report Bronze Award, the

Safety Performance Award and the

Best Presentation Bronze Award.

“This is an excellent testament of our

pharmacists’ passion to serve our

community,” said Guardian Health

and Beauty Chief Executive Officer

Pierre-Olivier Deplanck.

Meanwhile, Guardian pharmacist

Reshma Lhode clinched the

prestigious Pharmaceutical Society

of Singapore Community

Pharmacist of the Year

Award 2012. This was

the third consecutive

year that a Guardian

pharmacist had won the

award, which is presented

in recognition of

outstanding pharmacists

who contribute greatly to

the community.

Guardian Singapore Triumphs in Pharmacy Awards

Guardian Singapore triumphed over

all other competitors in the arena of

patient care by winning 11 out of the 13

Health Ambassador Awards conferred

by the Health Promotion Board and

Pharmaceutical Society of Singapore.

Guardian has cornered most of the

Health Ambassador awards since the

programme’s inception in 2009.

Guardian pharmacists receive their awards from Ang Hak Seng, Chief Executive Officer of the Health Promotion Board.

Second Left: Singapore MP Vikram Nair presents the Top Ten award to JSS Singapore Group Commercial Director and Singapore Country Manager Lakhbir Singh watched by fellow award winners.

Jardine Shipping Services in the Singapore Top Ten

Jardine Shipping Services (JSS)

Singapore has been named one of

the Top Ten shipping agencies in the

city-state in the Circle of Excellence in

Offshore & Marine Industry (COEOM)

2012-2013 presented by Asia Business

Journal under the auspices of the

Singapore Government. The award

programme aims to spur leading

companies across Singapore to greater

innovation, fair practices and growth in

entrepreneurship.

JSS was judged on criteria, which

included professional passion and

initiatives, financial performance, track

record in safety measures, sharing of

knowledge and experience with the

public and word-of-mouth reputation.

“We are proud to be recognized for

our performance in shipping services,”

said JSS Singapore Group Commercial

Director and Singapore Country Manager

Lakhbir Singh. “This will encourage us

to be one of the best in our field.”

Labour Medal Honour for THACO

Speaking at the awards ceremony

held by the People’s Committee of

Dong Nai Province, THACO Chairman

Tran Ba Duong said the medal was a

great honour and would encourage

THACO to strive even harder to build

a prosperous Vietnam.

THACO established Chu Lai – Truong

Hai automobile engineering industrial

park and is the only company in

Vietnam producing and

assembling cars, trucks and

buses. It has also invested in

several innovative projects

to develop a supporting

industry through co-operation

with Hyundai to produce and

manufacture engines for the

domestic market as well as

for export. In addition, THACO

has raised nearly 40 billion

dong (US$1.9 million) for its

charity fund which aids the

local community.

Truong Hai Auto Corporation (THACO),

in which Jardine Cycle & Carriage holds

a 32% interest, has been awarded a

second-class Labour Medal by the

Communist Party and State of Vietnam

for its remarkable contribution to

the country’s automobile industry

and its activities for charity. The

medal was one of 86 presented

to collectives and individuals for

outstanding performance.

Chairman Tran Ba Duong and other THACO representatives receive the Labour medal.

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SPIRIT

CENTRAL Rat Race Breaks Another Record for MINDSET

On Mental Health from the Jardine Ambassadors

CENTRAL Rat Race Breaks Another Record for MINDSET

More than 460 participants completed

the course of the seventh annual

CENTRAL Rat Race, raising a record

HK$2.65 million (US$341,607)

for MINDSET.

The ‘Rat Race Cup’ was won by the

team from Hong Kong Exchanges and

Clearing Limited, while for the fourth

consecutive year, Craig Shute from

CB Richard Ellis took home the ‘Big

Rat Cup’ for being the fastest senior

executive. Sylvie Emma Keswick won

the ‘Junior Rat Cup’ as the fastest ‘Kid

Rat’ and the ‘NGO Rat Cup’, in which

representatives from local NGOs pair

up to compete for the prize, went to

Castle Peak Hospital.

“All of us at MINDSET are grateful

to be the beneficiary of this event

for the seventh consecutive year,”

said MINDSET Chairman and

Jardine Matheson Group Managing

Director Ben Keswick.

“CENTRAL Rat Race is a

terrific platform to raise

awareness of the good

work mental health

organizations do in Hong

Kong and mainland

China, as well as the

importance of maintaining

work-life balance in such

a fast-paced business

environment.”

The 2012 CENTRAL Rat

Race proved the event’s

toughest course to date with a number

of new challenging obstacles to

navigate. For ‘Top of the Class’ on Leg

Three, participants had to display

strength of body and mind as they

climbed the escalators inside Prince’s

Building and Alexandra House, and

solved a puzzle at the Landmark

Atrium. During ‘Rat ‘n’ Roll’ on Leg

Inaugural MINDSET Challenge Raises Awareness in Singapore

MINDSET in Singapore has held its

first major awareness-raising event to

promote mental health among Jardine

Matheson Group companies there.

The inaugural MINDSET Challenge

2012 saw a total of 161 participants

from 15 Group business units race up

Marina Bay Financial Centre Tower

One, a joint venture development

by Hong Kong Land. Individual and

team participants had to complete

all 33 levels of the building, a height

of 160 metres, within the shortest

time possible. MINDSET Singapore

Chairman Alex Newbigging then led

Group senior management in a mass

walk up the building.

Guest-of-Honour at the event was

Singapore Minister of State for Social

and Family Development Halimah The Guardian Singapore team with (right) Chief Executive Officer Pierre-Olivier Deplanck.

Yacob. It was also supported by local

NGOs and included an address on

‘Mental Wealth’ by MINDSET Adviser

Dr Daniel Fung, Chairman of the Medical

Board, Institute of Mental Health.

“MINDSET in Singapore has come a

long way since its inception in January

2011,” said Chairman Alex Newbigging.

“The MINDSET Challenge is the next

step in making a difference in the

area of mental health. We want to

raise awareness within the Jardine

Matheson Group and the wider

community with the aim of reducing

the stigma associated with people

suffering from mental illnesses.”

Six, competitors rolled inside a giant

hamster wheel outside Jardine House.

“The event’s popularity clearly

demonstrates the generous nature of

Hong Kong people and showcases the

wonderfully interconnected Grade A

offices in CENTRAL,” said Hongkong

Land Chief Executive Y K Pang.

Winners of the ‘Best Dressed NGO Cheering Team Award’, the New Life Psychiatric Rehabilitation Association participants strike a pose in their fancy dress.

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Jardine Ambassadors Spread Christmas Joy in Hong Kong

Jardine Ambassadors brought Christmas

joy to over 120 service users from

five non-governmental organizations

in Hong Kong by organizing a series

of parties.

The first event was for service users

from Baptist Oi Kwan Social Service and

Caritas Wellness Link – Tsuen Wan and

was held at The Excelsior Hotel, where

Group Managing Director and MINDSET

Chairman Ben Keswick together with

MINDSET Steering Committee members

and co-ordinators, joined in the fun.

Three more parties were then held

for service users from The Boys’ and

Girls’ Clubs Association of Hong Kong,

Lok Man Children’s Centre, the Mental

Health Association of Hong Kong, Kwun

Tong Centre and MINDSET Place.

“The happy faces and appreciation

of the service users are the drivers

for us Ambassadors when organizing

these activities,” said Sharon Chung

of Jardine Aviation Services. “It is so

rewarding.”

Jardine Matheson Group Deputy Managing Director Adam Keswick joins in the fun at one of the Christmas parties for service users.

Workshops Equip Student Advocates for Health in Mind Programme

Two workshops have been conducted

to help equip student advocates

participating in the Health in Mind

programme with the necessary

knowledge and skills to interact with

people suffering or recovered from

mental illnesses.

Students from the ten new schools

in the 2012-14 programme learnt the

important facts of mental illness at

a workshop conducted by Francis

Woo, Senior Nursing Officer of Kwai

Chung Hospital. This was followed by

a visit to facilities inside the hospital

such as the Patient Resources and

Social Centre and various wards,

which gave the students a deeper

understanding of the support

provided by a psychiatric hospital

to those suffering or recovered

from mental illnesses and the skills

training available to assist them to

reintegrate into the community.

At another workshop

for Health in Mind

students in their second

year of the programme,

United Christian

Nethersole Community

Health Service Clinical

Psychologist Carol Yew

addressed students on

‘Positive Psychology’.

Through various

interactive activities,

which included the

evaluation of one’s

‘Happiness Index’ and the

making of a newspaper

shoe rack, participants were asked to

identify their level of happiness and

related factors affecting happiness.

Meanwhile, over 100 students were

rewarded for their high participation in

the first year of the 2011-13 programme

with a tour of the world-class air cargo

handling centre, SuperTerminal 1,

operated by Hong Kong Air Cargo

Terminals Limited (Hactl). The

students experienced the different

aspects of the cargo handling facilities

such as the cargo acceptance, release

and storage areas, as well as the

airport apron.

Health in Mind student advocates share their formula for happiness with participants at the ‘Positive Psychology’ workshop.

On completion of training, qualified

Peer Support Workers will have the

opportunity to work on a full-time,

part-time or hourly basis in the service

units of the four participating NGOs

where they will provide support to

other service users.

“This pioneering project can play a

critical role in peer development and

the recovery movement in Hong Kong,”

said Ms Yau.

MINDSET Backs Pilot Project for Peer Support Workers

MINDSET is investing HK$5 million

in a three-year pilot project in Hong

Kong, which aims to train people who

have recovered from a mental illness

to help others who are undergoing

similar problems.

The ‘MINDSET Peer Support Worker

Project’ has launched its first training

course in collaboration with four

agencies – Baptist Oi Kwan Social

Service, Caritas – Hong Kong, The

Mental Health Association of Hong

Kong, and New Life Psychiatric

Rehabilitation Association – setting

a new milestone for psychiatric

rehabilitation in Hong Kong.

“The initiative is consistent with

the global trend emphasizing the

empowerment of consumers and

the growing attention to recovery-

oriented services,” explained

Sania Yau, Chairperson, MINDSET

Peer Support Worker Project

Steering Committee.

The 19 service users who were selected

for the inaugural training course from

over 100 applicants will undergo 100

hours of training to become a Peer

Support Worker. Level One of the

course will deal with basic knowledge

and concepts and skills, which will

include generic training jointly provided

by the collaborating agencies, while

Level Two will focus on job-related

skills training along with job-specific

training and practice learning tailored

by the individual agency.

MINDSET Governor Neil McNamara and MINDSET Adviser Ophelia Chan add their support to the MINDSET Peer Support Worker Project at its official launch.

The JLT Team relayed around the stadium track, in a symbolic demonstration of the never-ending fight against cancer.

JLT Malaysia Supports Cancer Awareness Relay

JLT Malaysia showed its support for

cancer awareness by taking part in

the ‘Relay For Life’ Malaysia 2012

event, held at the UKM Stadium in

Kuala Lumpur.

The overnight event themed

‘Celebrate, Remember and Fight Back’

commemorates the lives of cancer

survivors while raising funds for the

National Cancer Society Malaysia’s

projects. Over a period of 16 hours,

from dusk to dawn the following

day, participants were involved in a

continuous series of fun-filled activities

at the stadium including games,

performances, and themed laps.

The JLT team, alongside teams from

other companies and organizations,

relayed around the track, in a symbolic

demonstration of the never-ending

fight against cancer, both at a national

and individual level. Among the

themed laps was a ‘Survivors’ Lap’

in tribute to the many survivors of

cancer and ‘Luminaria’ – a lap walked

in remembrance of those who had

fought valiantly, but succumbed to

the disease.

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IKEA Ambassadors See Benefits of Soft Toys Campaign

During the three-day visit, the IKEA

ambassadors met local teachers,

students and parents at two schools in

the mountainous area of Longju Town,

Mojiang City, one of them funded by

the campaign.

“The environment of

the non-funded Mojiang

County School was

poor with a shortage of

teachers. Due to limited

space, some students

lodging at the school

have to sleep in bunk

beds placed at the back

of the classroom,” said

IKEA Taiwan Marketing

Manager Roxy Cheng.

At the Early Childhood

Care and Development

Center of LongBin

School, which is funded by the Soft

Toys campaign, the children were more

outgoing and active and obviously

benefiting from a more interactive

way of learning under the guidance of

trained teachers.

“Everyone there was so grateful to us

for the donations and sponsorship

that have given their children a better

education,” said IKEA Hong Kong

Marketing Director Janet Lai. “The

hope of parents is that their children

can continue to study and, in doing so,

free themselves from poverty.”

IKEA works together with UNICEF and

Save the Children on the Soft Toys

campaign where HK$10 is donated

for every soft toy sold in its stores. To

date the money raised has helped fund

projects in many countries for more

than 8 million children.

Astra Concludes Successful 55th Anniversary

Astra has concluded its successful

55th Anniversary year, which was

marked by a series of celebrations and

corporate social responsibility (CSR)

programmes.

The highlight of the celebrations was

‘Explore the World of Astra’, a four-day

event, which was held in Jakarta and

attended by almost 150,000 group

employees and the general public.

Designed as an expression of gratitude

for the achievements accomplished

by Astra during its 55 years of

operation and in appreciation of the

contributions of stakeholders who had

helped Astra fulfill one of the Catur

Dharma principles, ‘to be an Asset to

the Nation,’ it involved entertainment,

daily activities and an exhibition of

Astra businesses’ CSR programmes.

During the anniversary year, Astra

achieved CSR goals in the areas of

education with scholarships and

training and development programmes

for teachers and schools; in training

for SMEs; in the health sector by

providing various medical services

and donating blood; and by planting

867,489 trees for the environment.

This last achievement was recognized

by the Ministry of Forestry during

Indonesia’s Tree Planting Day and

National Tree Planting Month 2012

when Astra was presented with an

award to mark its active participation

in the national ‘One-Billion Tree

Planting’ movement. Since launching

its own tree planting programme in

2008, Astra companies have planted a

total of 1.3 million trees.

Left: Astra Director Angky Tisnadisastra receives a ‘One-Billion Tree Planting’ award from Indonesia’s Minister of Forestry, Zulkifli Hasan, during a tree planting session at Soekarno-Hatta International Airport.

Ambassadors from IKEA Hong Kong

and Taiwan, led by a Save the Children

team, have visited Yunnan in mainland

China to see for themselves how

children are benefiting from the funds

raised by IKEA’s global ‘Soft Toys for

Education’ campaign.

The team of ambassadors from IKEA Hong Kong and Taiwan.

JEC Thailand staff and volunteers work together on the new lighting and fans system at Lamsonthi Wittaya school in Lopburi.

JEC Initiatives Sustain a Better Thailand

Jardine Engineering Corporation

(JEC) has reinforced its policy of

incorporating corporate social

responsibility initiatives into all its

business operations with the launch

of a voluntary project called ‘Jardine

Jit Arsa’ in Thailand.

JEC supplied and installed a solar

power generation system to

provide electric fans and lighting at

Lamsonthi Wittaya school in Lopburi.

“This will create an eco-friendly

learning place for students and the

local community, reduce electricity

costs, and help to raise awareness of

global warming,” said JEC Thailand

Managing Director Narongchai

Chavanussaporn.

JEC Thailand’s management team

and over 70 volunteer staff attended

the handover ceremony at Lamsonthi

Wittaya school where they joined

students and teachers in celebrating

the successful completion of

the project.

Hactl Pledges to Reduce Energy Consumption

Dairy Farm Singapore Celebrates Active Agers

Hactl is among 18 leading Hong

Kong enterprises that have pledged

to reduce energy consumption and

carbon emissions in their buildings.

Hactl Executive Director Kenneth

Chan signed a building energy

pledge at a high-profile launch event

organized by the Climate Change

Business Forum, of which Hactl is

an active member, and the Business

Environment Council.

The pledge, which is designed to

reinforce Government efforts to

make Hong Kong more sustainable,

commits Hactl to setting efficiency

targets and to reporting annually

on its progress. It originated with

Dairy Farm Singapore has honoured

the dedication and contribution

of active agers towards their

families and the community with a

programme held in collaboration

with the People’s Association Active

Ageing Council.

More than 100 active agers attended

an event held at Tampines Giant

Complex to launch the month-long

promotion, which offered special

discounts and promotions to all

seniors, i.e. ‘golden’ citizens aged

the World Business Council for

Sustainable Development in Geneva,

Switzerland and over 100 other

organizations worldwide have already

signed up.

50 and above. Guest-of-Honour

was Khaw Boon Wan, Minister for

National Development.

Among the promotions was a

complimentary PAssion-EZ Link Card,

which could be used to commute on

public transport as well as to earn

reward points at Cold Storage, Shop

N Save, Giant and Guardian Health

& Beauty stores. Participants also

enjoyed special discounts and offers

at Giant, Shop N Save and Guardian.

Left: Hactl Executive Director Kenneth Chan and Hong Kong SAR Government Secretary for the Environment Wong Kam-sing shake hands on Hactl’s building energy pledge.

Singapore Minister for National Development Khaw Boon Wan and People’s Association Chief Executive Officer Yam Ah Mee join active agers at the launch of the Dairy Farm promotion.

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PEOPLE

Group Marks St Andrew’s Day

Group Marks St Andrew’s Day

Midnight Gun Ushers in 2013

X-Starvaganza Showcase for Dairy Farm Singapore

7-Eleven Singapore celebrates winning the Inter-Business Dance Competition at X-Starvaganza.

will remain a non-executive director

of Dairy Farm.

The traditional ceremony in

Causeway Bay has become a popular

local event since the Gun was fired

on the first New Year’s Eve after

the end of World War II. The event

is often covered as a countdown to

the New Year by local television and

radio stations.

The traditional Jardines’ Midnight

Gun Salute to the New Year was

fired by Mrs Josephine Kok, wife

of Michael Kok, who retired at the

end of 2012 after six years in the

position as Group Chief Executive of

Dairy Farm.

Mr Kok joined Dairy Farm in 1987 and

was appointed Group Chief Executive

in April 2007. He has over 30 years’

experience in retailing in Asia and

A spectacular evening themed

‘X-Starvaganza’ showcased the

achievements of Dairy Farm Singapore

during 2012.

Highlights of the event included the

presentation of Best Service, Operator

and Long Service awards led by Tan Kim

Hai who inspired the audience with his

55 years of dedication and loyalty to the

group. A video tribute was also paid to

retiring Group Chief Executive Michael

Kok who responded with a speech

of thanks to team members for their

contributions to helping Dairy Farm

achieve greater heights.

The inaugural ‘Dairy Farm’s Got Talent’

showcased outstanding performances

from four Grand Finalists, with Rowell

Bernardo of Cold Storage winning with

his rendition of ‘Bohemian Rhapsody’.

The highly anticipated Inter-business

Dance Competition saw 7-Eleven

emerge victorious with their uniquely

crafted African-inspired repertoire.

The audience was also serenaded with

songs from performers from Taiwan,

Malaysia and the Philippines, but it was

Social and Sports Committee Chairman

Lester Quah who drew the loudest

cheers for his performance of classic

English and Chinese songs.

The Jardine Matheson Group paid

its annual tribute to Scotland’s

patron saint on St Andrew’s Day,

30th November 2012, with receptions

held in its offices in Hong Kong,

London and Bermuda.

At Jardine House in Hong Kong,

business associates and friends

gathered in the Penthouse to

partake in the ceremony of ‘testing

the capacity of the wooden spoon’,

a tradition which dates back 75 years

to 1936 in Shanghai. At that time,

the spoon was proven to hold an

imperial quart, then the equivalent of

a bottle of whisky.

In Bermuda, the Group’s celebrations

were attended for the first time by

Governor George Fergusson and

his wife and US Consul General

Robert Settje, who both took up

their posts in 2012. Pipe Major David

Frith of the Bermuda Islands Pipe

Band accompanied the arrival of

the haggis.

In keeping with a long-held

tradition, verses were penned to

commemorate the occasion and

exchanged between Hong Kong,

Bermuda and Matheson & Co. in

Lombard Street, London.

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Director Development Initiative Addresses ‘Managing Growth’

New CEO for JLT Asia

Twelve senior Jardine Matheson

Group directors were involved in

the 2012 Director Development

Initiative (DDI), which in keeping

with previous years had the overall

theme of ‘Leadership and Strategic

Change’, but with a specific

focus on ‘Managing Growth’.

All the directors arrived on the

programme with a specific business

improvement initiative, which was

then developed over the course of

six months.

During the DDI, the participants

from units, which included Astra,

Dairy Farm, Mandarin Oriental,

Hongkong Land and various Jardine

Pacific businesses, met with the

boards of 17 companies in Tokyo,

Hong Kong, Macau and Shanghai.

“Our primary interest is in developing

a practical understanding of how

Duncan Howorth has been appointed Chief Executive Officer (CEO) of

Jardine Lloyd Thompson (JLT) Asia. His responsibilities will span Risk and

Insurance as well as Employee Benefits. He replaces Warren Merritt who

has left JLT to pursue other opportunities.

As a member of JLT’s Group Executive Committee, Mr Howorth will retain

his current portfolio as International Chairman of Employee Benefits.

“Duncan is an excellent addition to our team in Asia and will support JLT in

growing its presence in this key, high growth market,” said JLT Group CEO

Dominic Burke.

Firsthand Look at Cyber Security for Jardine IT Forum Members

Jardine IT Forum members took a

firsthand look at the latest cyber

security measures when they paid

a visit to the Security Operations

Centre in Hong Kong of Network Box

Corporation, a security managed

services provider used by several

Jardine Matheson Group companies

as a first line of defence to protect

their information networks from

cyber-attack.

The Jardine IT Forum consists of IT

colleagues from across the Group who

meet regularly to share information

and experiences to collectively

improve their IT capabilities. In

addition to a tour of the Security

Operations Centre, the visit provided

an opportunity to review the latest

network attack trends and to discuss

how various Group business units

could better handle attacks.

Founded in 2000, Network Box

protects over 1,600 organizations

and government departments around

the globe. In September 2012, the

month of the Jardine IT Forum visit,

Network Box recorded an average of

just under 5,000 cyber-attacks per

customer per day.

Duncan Howorth

Participants in the 2012 Director Development Initiative.

these businesses address the issue

of growth in both mature and fast-

growing economies,” explained Group

Head of Human Resources Ritchie

Bent. “Our interest is in applied

learning, rather than theory.”

Group Legal Conference Puts Participants to the Test

The problem solving skills of the 80

participants in the Jardine Matheson

Group Legal Conference, which was

held in Macau, were put to the test

on day one of the two-day event

when they were dispatched to various

historical locations in the enclave to

find ‘clues’ for a subsequent quiz.

The second day started with a

session by Michael Cutting, Head

of Competition of international law

firm Linklaters about the application

of competition law within the region

and its implications on Group

businesses.

This was followed by a presentation

given by Jardine Matheson (Myanmar)

Country Representative Dr Wong

Yit Fan, and Stephen Hopkins of

Group Legal about the exciting rapid

developments in that country and its

vast potential.

The conference ended with a dynamic

panel discussion by legal counsels

from within the Group who examined

their role and the difficulties they

face in their work, highlighting the

multitude of issues being dealt with

by Group businesses. These include

the changing regulatory environment,

managing relationships with key

business partners, and conflicts in

the application of the Group’s Code

of Conduct. They also discussed the

approach that they take to surmount

these and other challenges.

Participants in the Jardine Matheson Group Legal Conference engage in a panel discussion.

The Dairy Farm Regional HR Team with (centre) Group Head of HR Ritchie Bent and (third right) Group Head of Executive Development Alan O’Neill.

Group HR Conference Focuses on Macau

The theme for the annual Jardine

Matheson Group HR Conference was

‘Growth’ and the subject of study,

‘Macau Inc’.

Over the course of the two-day

event, which was held at Grand Lapa

Hotel, Macau, the 180 participating

HR directors and managers were

joined by several CEOs, including

Jardine Matheson Group Deputy

Managing Director Adam Keswick

and Jardine Matheson (China)

Chairman David Hsu, as well as a

number of external consultants, who

were experts in their fields.

Having conducted prior research

on Macau, the delegates were

divided into 20 teams and given

ten hypotheses, relating to specific

facets of Macau that supposedly

inhibited growth. Having been given

some tools, the teams subsequently

got out into the field, visiting

businesses, interviewing people and

conducting various forms of research.

Their objective was to either confirm

or refute their respective hypothesis,

using hard evidence to support their

claims. Their findings were then

challenged by the visiting CEOs, and

conclusions drawn as to where the

inhibitors of business growth lay, and

how these could be overcome.

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ENTERPRISE AT WORK... Jardine Engineering Corporation

A customer-focused strategy underpinned by teamwork at

all levels has been the driving factor in Jardine Engineering

Corporation’s (JEC) successful growth of business at Hong

Kong International Airport over the last decade. From a

single baggage security system contract in 2001, JEC has

built a relationship with the Hong Kong Airport Authority

(AA) into an excellent ongoing partnership. Today this

represents a significant business, making the AA one of

JEC’s top customers.

“JEC set a long-term goal of developing the relationship into

a key account and sustainable major revenue stream based

on our team’s unwavering focus on understanding the

AA’s needs, and a dedication to exceeding expectations,”

explained C K Tam, Operations Director, Electrical &

Mechanical (E&M) Contracting. “We have worked

consistently to become a trusted partner of the AA and as

this trust has grown so has the portfolio of systems that

we maintain.”

This portfolio has included over 80% market share of

the major upgrades of Hong Kong International Airport’s

complicated and critical Baggage Handling System (BHS),

which is at the core of the facility’s operations, as well as

ongoing maintenance of specialized heavy machinery such

as the aircraft loading bridge systems, for which JEC was

awarded a four-year contract in 2012. It has also involved

a unique operating environment that has often proven

challenging and tested JEC’s technical expertise.

“For example, the BHS alone is spread within

a hall that is approximately four football

fields in size split over two levels, consisting

of over 10km of conveyor belts that

interconnect with over 400 check-in counters

with more than 40 X-ray screening machines,

and Radio Frequency Identification (RFID)

tracking systems,” said Mr Tam.

Dealing with this level of complexity required JEC to assemble

and co-ordinate teams of, at times, over 100 different types

of specialist engineers, while fostering a strong spirit of

teamwork and can-do attitude in order to deliver innovative

solutions. These included the challenges of implementing

new technologies without compromising reliability such as

the introduction of the RFID tagging and vertical sorting units

that save space and operate more efficiently.

“Our partnership with the AA represents what JEC is

good at: providing an effective and dedicated direct

customer interface, the ability to juggle multiple projects,

and satisfying demanding customers in challenging

environments,” said Mr Tam. “These types of projects

require more from the frontline teams but provide an

excellent business model.”

As the partnership continues to grow, the JEC team is in a

strong position to develop the business further by using

its understanding of the AA’s requirements to leverage and

adapt the team’s expertise and consistently deliver results.

“We have successfully created a financially strong

and sustainable business in its own right that is

based on a strong foundation of partnership and trust

through performance,” added Mr Tam. “In turn, this

has reinforced JEC’s position as a leading provider of

complex E&M solutions in the most demanding critical

facility environments.”

Team members of JEC’s E&M Contracting Division.

Please address your comments or

suggestions regarding Thistle to the

Thistle Editor,

c/0 Group Corporate Affairs,

Jardine Matheson Limited,

48/F Jardine House,

Central, Hong Kong

gca@jardines.com

Thistle is published by

Jardine Matheson Limited on behalf of

the Jardine Matheson Group.

vol.1

20

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