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THOMAS J.JACKSON,II5504 Phelps Luck DR Columbia, MD 21045 [email protected]

tjj.digitalyfe.com 202.369.3014

QUALIFICATIONS PROFILE

Qualified and competent Network Engineer experienced in providing technical engineeringservices for small, corporate and government organizations.

Expertise in engineering, designing, implementing and troubleshooting Local AreaNetworks (LAN) and Wide Area Networks (WAN)

Proficient in configuring, and troubleshooting OSPF, EIGRP and BGP routing protocols.

Adept in building solid customer relationships, utilizing initiative and interpersonal skills

to achieve desired results.

Strong technical aptitude, applying logic, analysis, and sound judgment to proactively

resolve problems.

Skilled in providing comprehensive user training and support as well as conveying

technical concepts for non-technical users. Readily adapt to changing environments and grow with cutting-edge technologies to

achieve beyond expectations in every endeavor.

ACTIVE CLEARANCE LEVEL: TOP SECRET SCI

TECHNICAL BACKGROUND

Hardware: Juniper Devices, Cisco Devices, Extreme Devices, Enterasys Devices,Marconi, Fluke One-Touch Series X, OTDR (Optical Time Domain

Reflectometer),

Software: NetCool, Remedy, Microsoft Active Directory, Microsoft Office Suite, HP OpenView, Microsoft Systems Management Server, Lotus Notes

Platforms: Windows 7/ XP/ Vista, Microsoft Server 2003, Unix, Mac OS X, Linux

Certifications: Certified Taclane Systems Operator, Category 6 Cable Certified, CertifiedFiber Technician, Certified Cable Systems Technician, Certified Biometrics

Expert (Huachuca)


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PROFESSIONAL EXPERIENCE

IDEAL INNOVATIONS (I3)IRAQ 03/11 Present

Biometric Field Service Technician II (Top Secret SCI Clearance)Contract with Tactical Biometric Cell - Iraq.

Provided tactical support services for the Biometrics Identification System for Access (BISA)and the Biometric Identification Device (BID) clients and servers. Responsible for the identifying

and resolving, network connectivity issues, implementation of software and hardware upgradesfor T710 Biometric Servers, Biometric Automated Toolset laptops and maintenance for the

Handheld Interagency Identification Detection Equipment (HIIDE). Coordinated with PoCsthroughout Iraq on scheduling site surveys, equipment requirements and maintenance.

Maintained and ensured data integrity for Biometric SQL server databases.

Key Achievement:

Lead site tech at Balad AFB in Iraq. Installed, configured and maintained multiple BISA

servers at Entry Control Checkpoints. Trained personnel on how to operate andtroubleshoot the Biometric Identification Device and with the BISA enrollment kit.

IDEAL INNOVATIONS (I3)AFGHANISTAN 07/09 10/10

Biometric Field Support Engineer(Top Secret SCI Clearance)

Contract with Tactical Biometric Systems.

Provided tactical support services for the Biometrics Automated Toolset (BAT), BiometricsIdentification System for Access (BISA) and the Handheld Interagency Identification Detection

Equipment (HIIDE) clients and servers. Responsible for the identifying and resolving, network

connectivity issues, implementation of software and hardware upgrades of Servers, Biometric

Automated Toolset laptops and maintenance for the Handheld Interagency IdentificationDetection Equipment (HIIDE). Maintained and ensured data integrity of SQL databases.

Key Achievement:

Coordinated with military personnel, CIA and State Department in implementing highersecurity measures for access on to multiple compounds and identifying hostiles.


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LOCKHEED MARTINPENTAGON, Arlington, VA 05/04 07/09

Senior Network Engineer(Top Secret SCI Clearance)

Contract with Information and Technology Association.

Providing tier 2 and 3 network support for all government organizations supported byInformation and Technology Association. Manage large enterprise networks using HP

Openview, Net Cool, Cisco Works 2000, and associated tools. Support clients in installing,operating, maintaining, administering, documenting, and managing local/wide area networks.Identify, analyze, and resolve moderately to highly complex network problems. Provides

network monitoring of ATM and Gigabit Ethernet backbone for local and remote management of

network devices, to include all families of Cisco switches and routers, ATM Fore Switches,Extreme, Xylan/Omni, Juniper switches and routers. Create and track network anomalies

utilizing Remedy for trouble tickets and outages.

Key Achievement:

Evaluated network performance using hardware/software diagnostic tools,recommended solutions and fix actions.

Recommended, developed, and implemented cost-effective technology solutions formultiple government organizations.

Implemented and maintained encryption devices deployed throughout multiple

government organizations.

KFORCE STATE DEPARTMENT, Washington, DC 05/04 05/05

Help Desk Technical Consultant (Top Secret Security Clearance)

Member of the migration team charged with migrating customer PCs from Windows NT toWindows XP. Troubleshot customer issues using Active Directory and SMS. Develops andconducts tests to demonstrate system performance and conformance with specifications. Assist

in establishing systems administration procedures for local and remote administration of

networks. Develops and deploys solution for new customer requirements.

LOCKHEED MARTINPENTAGON, Arlington, VA 01/01 05/04

Senior Network Engineer(Top Secret Security Clearance)

Contract with Information and Technology Association.

Directly accountable for coordinating, installing, and engineering a wide array of hardware and

software specifications. Gather requirements, identifying, assessing, and defining varied userneeds. Perform technical research and analysis, formulating cost estimates that align with

customized client strategies. Plan and execute installations and terminations of Cat 5e/6 andFiber Optic Cables. Improve network performance by securing cable trays, patch panels, racks,and cabinets. Configure and activate switch ports in accordance with customer VLAN.

Key Achievement:

Assessed situational challenges and make sound recommendations for LAN/WAN

hardware and software installation, administration, and support.


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PROSOFT SOLUTIONS, INC DISA, Arlington, VA 05/00 01/01

Senior Network Administrator(Secret Security Clearance)

Contract with Defense Information Systems Agency.Key member of Site Support Team charged with installing, configuring, and maintainingworkstations with Windows NT 4.0 on network. Refurbished and reconfigured existing PCs toefficiently integrate with Windows NT 4.0. Improved systems performance by downloading and

installing NT supported video, audio, and NIC drivers from Internet. Updated PCs by installing

new hard drives, NIC cards, video, and audio cards. Engaged in a broad range of technical

modification and support functions, including re-partitioning hard drives for NTFS, configuringnetwork connections, establishing user accounts, and migrating user files.

Key Achievements:

Resolved daily systematic and operational malfunctions, supplying helpdesk with

periodic assistance.

Maximized PC usage and capabilities by providing in-depth end user training and

support.

ARMY, Cheltenham, MD 04/98 03/03

31L - Wire Systems Technician(Secret Security Clearance)

Provided technical expertise for proper installation, operation, and functionality of 31L cable andwire systems in unit level maintenance. Rendered appropriate and expedient services to ensureoptimal performance of Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters,

restorers, voltage protection devices, telephones, test stations, intermediate distribution frames,

and related equipment. Propelled smooth operations, configuring, troubleshooting, and

debugging digital group multiplexers and remote multiplexing combiners.

Key Achievements:

Maintained overall system integrity, diagnosing, troubleshooting, analyzing, andresolving complex and/or unusual hardware and software issues.

Facilitated communications by establishing WAN using Fiber Optic Cable Transmission

Systems from shelter to shelter communication links in Unix Sun environment.


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EDUCATION

A.A.S. in Computer Systems and Networking Technology; 1998

COMPUTER LEARNING CENTER, Alexandria, VA

Wire Systems Technician Program; 1998

U.S. ARMYAdvanced Individual Training, Fort Gordon, GA

Academic Achievements & Projects:Demonstrated the following competencies in TCP/IP based network using Ethernet LAN

media:

Built and tested a Category 5 UTP straight-through patch cable using 568B pin-outs aswell as console cable using rollover pin-outs.

Strong understanding of IP addressing and subnet masking scheme for a Class B

network with multiple sub networks.

Enabled routers for login and passwords for console and VTY (Telnet) lines. Interfaced Layer 1 and 2 devices to router Ethernet interfaces.

Set-up workstation for TCP/IP communications and connected to Ethernet router

interface.

Configured router serial interfaces, using PPP encapsulation.

Routed IP traffic by configuring routers and using IGRP distance vector routing protocol.

Boosted network security by developing and implementing IP Access Control Lists.

Ensured smooth network traffic flow using ping, Telnet, trace route, CDP neighbors, and

debug commands.


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Thomas Jackson II's Resume_img