7/24/2019 TICKETING TOOL.docx

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What is a Ticketing Tool Give different types

of the Ticketing tools?

Ticketing tool is a software which provides the solutions for the tickets.Ticket means a

problem.There are many ticketing tools are available.for example Radix and Remedy.

What is REMEDY Ticketing tool, how it works?

REMEDY is a Third party Tool or it is a Tracking toll,

Remedy ticketing system is a incident management

tool.This

was developed by BMC sotware.

REMEDY is a c!stomer relationship tool which can be !sed

to

log " monitor the iss!es or problems aced by c!stomers

by

the means o incident management tickets. Each ticket is

like an incident #problem$ which is created by helpdesk

and

assigned to relevant s!pport team.

Concerned s!pport team memeber take the ownership o the

ticket and !pdates the work log #tro!bleshooting steps

perormed d!ring the co!rse o action$

%lso , it can be !sed to monitor &ervice Re'!ests "

change managment # Change Re'!ests$ and problem

managment.