Ticto Core Integration Guide with C•CURE 9000

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Ticto Core Integration Guide with C•CURE 9000

Version 2.6 and 2.7 (recommended)

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Table of Contents

1. Overview .............................................................................................................. 3

1.1. C•CURE 9000 and Ticto .................................................................................. 3

2. C•CURE 9000 Preparation ..................................................................................... 4

2.1. Prerequisites ................................................................................................. 4

2.2. Configuration Parameters .............................................................................. 4

3. Connect Ticto Core with C•CURE 9000 ................................................................... 6

3.1. Software House C•CURE 9000 driver .............................................................. 6

4. Configure Zones .................................................................................................... 8

4.1. Sensitive Area Use Case: Ticto Zones and iStar Areas ...................................... 8

4.2. Visitor Management Use Case: Ticto Zones and Visitor Sites ........................... 9

4.3. Ticto Zones mapped to C•CURE 9000 iStar Areas or C•CURE 9000 Visitor sites 10

4.4. Configure Ticto Zones .................................................................................. 11

5. Associate the Access Badges with Users ............................................................... 12

5.1. C•CURE 9000 configuration.......................................................................... 12

5.2. Card format configuration ............................................................................ 12

6. Ticto App ............................................................................................................ 13

6.1. Username and password .............................................................................. 13

Appendix A. Sample Card format used with Ticto Provisioned cards or stickers ......... 14

A. Add New Card Format .................................................................................. 14

B. Add format to readers ................................................................................. 16

C. Adding Ticto Credentials to Software C•CURE 9000 ...................................... 17

Appendix B. Figures and Tables ................................................................................ 18

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1. Overview

1.1. C•CURE 9000 and Ticto

Ticto has been designed as an open system that can easily integrate with your existing Physical Access Control System (PACS). The majority of Ticto Core configuration and usage is PACS independent and is described in the Ticto Core Manual. In this guide - Ticto Core Integration Guide with C•CURE 9000 - specific Software House C•CURE 9000 configuration information is described. It complements the main Ticto Core Manual.

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2. C•CURE 9000 Preparation

2.1. Prerequisites

Before starting a Ticto installation and integration, please review the following C•CURE 9000 requirements.

Ticto Core relies on C•CURE 9000 minimum version 2.6. C•CURE 9000 2.7 is recommended for the Visitor Management Use Case.

A working and properly licensed C•CURE 9000 environment with configured Employees and iSTAR Areas is required. Please see 4.3 Ticto Zones mapped to C•CURE 9000 iStar Areas or C•CURE 9000 Visitor sites for more information.

The following information will be required:

• C•CURE 9000 Operator user name and password: PACS-OPERATOR and PACS-PASSWORD. This account should have <SYSTEM_ALL> privilege.

• IP address of C•CURE 9000: PACS-IP.

Requirement Description Check

C•CURE 9000 Version 2.6 with version 2.7 recommended for Visitor Management Use Case

C•CURE 9000 configuration

- C•CURE 9000 instance properly licensed - Victor Web services license: when ordered with Ticto this is available

as part number CC9000-TICTO - Visitor Management license for Visitor Management Use case - IP address of C•CURE 9000 - C•CURE 9000 allowing incoming connections - C•CURE 9000 Operator user name + password: operator should have

SYSTEM_ALL privilege - Sensitive Area Use case:

o Configured iSTAR area with Access In and Access Out doors with associated readers.

o Configured Employees with associated card credentials working with the iSTAR area door readers.

- Visitor Management Use case: o Configured Visitor Site with working check-in and check-out

of Visitors o Configured Visitors and Visitor card credentials (labeled as

Temporary Card Status)

Figure 1 C•CURE 9000 Checklist

2.2. Configuration Parameters

During initial configuration a number of configuration parameters (IP addresses, usernames and passwords) will be required from C•CURE 9000. Please keep track of

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those in a safe place. They will be required when configuring the Ticto Core Driver in Ticto Core Dashboard.

Configuration Parameter Source Description

PACS-OPERATOR

PACS-PASSWORD

C•CURE 9000 C•CURE 9000 Operator user name and password

PACS-IP C•CURE 9000 IP or DNS address of C•CURE 9000

Figure 2 C•CURE 9000 Integration Parameters

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3. Connect Ticto Core with C•CURE 9000

3.1. Software House C•CURE 9000 driver

As outlined in the Ticto Core Manual, connecting Ticto core with C•CURE 9000 is by going to the Ticto Core dashboard, select Settings and Driver and then select the Software House C•CURE 9000 driver. Enter as Hostname PACS-IP, and as Username and Password resp. PACS-OPERATOR and PACS-PASSWORD as defined in 2 C•CURE 9000 Preparation

Figure 3 Configure CCure Driver

The System Status screen provides a convenient option to review the System status and connection with C•CURE 9000. Click on the System Status option:

Figure 4 Ticto System Status

If both Ticto Core and PACS show green, it means Ticto Core services are running and Ticto Core is properly connected to C•CURE 9000. Please see the Ticto Core Manual for more details.

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If PACS shows status Alarm on first login, please verify if the correct PACS-IP and PACS-OPERATER and PACS-PASSWORD were entered correctly.

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4. Configure Zones

Ticto Zones are the areas that are protected by Ticto. Within a Zone all Ticto Badgeholders will run the same Tictogram – show the same sequence of colors.

A Zone is not necessarily a fixed physical region: it can comprise of multiple physical rooms. In case of the Visitor use case a Visitor Zone would cover a whole building.

Ticto Zones are mapped on top of two C•CURE 9000 concepts:

• iStar Areas: a physical region—such as a room, a specific section of a building, or an entire building. Areas are used to control and monitor access to the regions they represent.

• Visit Sites: a C•CURE 9000 Visit Site is used by Hosts to create and manage visits using the Visitor Management application.

Please see C•CURE 9000 Areas and Zone Guide and C•CURE 9000 Visitor and Access Management Guide for more information.

4.1. Sensitive Area Use Case: Ticto Zones and iStar Areas

Ticto Core receives badging events from C•CURE 9000 when a person enters or exits an iStar Area. If the person is authorized in the Ticto Zone, Ticto Core will activate the associated Ticto Badgeholder through the Ticto Gateway. If the person is not authorized, the Ticto Badgeholder will blink red (for 10 seconds) and then return to its previous state.

This requires a proper iStar Area to be configured with incoming and outgoing Doors and Readers. iStar Area Configuration steps are defined in the C•CURE 9000 Areas and Zone Guide (Table 2: Creating iStar Areas).

A Ticto Gateway needs to be installed near any of the entrances/exits of the iStar Areas. One Ticto Gateway is sufficient to handle enter and exit iStar Area events. Please see the Ticto Core Manual for more information on how to configure and setup Ticto Gateways.

Figure 5 Ticto Gateway installed

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Example of a basic iStar Area in C•CURE 9000 Administration Station configured with incoming and outgoing readers.

Figure 6 C•CURE 9000 Sample iStar Area Configuration

4.2. Visitor Management Use Case: Ticto Zones and Visitor Sites

Each time a Visitor is checked into a Visitor Site by a Host, Ticto Core receives a copy of the check-in event. It will then activate the Ticto Badgeholder with the temporary visitor card through a Ticto Gateway. This requires installation of a Ticto Gateway near the Visitor check-in desk (eg. the reception desk).

Checking the Visitor out in the C•CURE 9000 Visitor Management application will deactivate the visitor Ticto Badgeholder.

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Figure 7 Reception Desk with Gateway

Example of a basic Visit Site in C•CURE 9000 Administration Station.

Figure 8 C•CURE 9000 Sample Visit Site

4.3. Ticto Zones mapped to C•CURE 9000 iStar Areas or C•CURE 9000 Visitor sites

Ticto Zones are mapped to C•CURE 9000 as follows:

• Ticto Zone is one or more C•CURE 9000 iStar Areas AND/OR • Ticto Zone is one or more C•CURE 9000 Visitor Sites.

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4.4. Configure Ticto Zones

Please see the Ticto Core Manual for general Zone configuration details. Specific C•CURE 9000 parameters are:

• PACS Reference Identifier: a list of C•CURE 9000 iStar Areas and C•CURE 9000 Visitor Sites identifiers. Format is ‘area/XXXX’ for iStar Areas and ‘visit site/XXXX’ for Visitor Sites. Select the iStar Area(s) and/or the Visitor Site(s) that comprises of the Ticto Zone. The Reference Identifiers can also be entered manually, each separated by a comma.

• Specify zone specific behavior: for C•CURE 9000 iStar Areas and C•CURE 9000 Visitor Sites please make sure to select ‘Activation through door reader (PACS) or check-in (Visitor Management).

Figure 9 Configured Ticto Zone which includes an iStar Area

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5. Associate the Access Badges with Users

5.1. C•CURE 9000 configuration

The Ticto Badgeholder verifies the Secret configured in the C•CURE 9000 Credential extended field CardInt1. This secret must be expressed as

• Read-Card ID: secret is the Card-ID or Card Serial expressed in Decimal.

Eg. Card-ID or Card Serial is 04 8A 6F 1A FF 42 80 in Hex, and 1278109705781888 in Decimal (entered in CardInt1)

- Secure Card Application: secret stored in the authenticated installed application on the card. Ticto Core sends the authentication keys - required to read the credentials on the Secure Card - to the Ticto Badgeholders over a secured and encrypted connection.

Example of a Credential with configured Secret in CardInt1 in C•CURE 9000 Administration Station.

Figure 10 C•CURE 9000 credential with Cardint1

5.2. Card format configuration

Configuration of the cards itself is outside the scope of this manual. Please review C•CURE 9000 Software Configuration Guide for more information.

For Ticto provisioned cards or stickers, Appendix A Sample Card format used with Ticto Provisioned cards or stickers provides an example configuration flow.

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6. Ticto App

6.1. Username and password

The Ticto App uses PACS credentials to log in. In case of C•CURE 9000 we leverage the C•CURE 9000 Web and Mobile credentials. This is the same credential as used to access the C•CURE 9000 Visitor and Access Management Web applications in the C•CURE 9000 Portal. The mapping is as follows:

• Ticto App Username: C•CURE 9000 Web Email Address • Ticto App Password: password of associated Windows Principal account in

C•CURE 9000.

Figure 11 C•CURE 9000 Ticto App credential configuration

The avatar associated with the C•CURE 9000 Web and Mobile credential will be shown in the Ticto App. Please see C•CURE 9000 Personnel Configuration Guide for more information.

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Appendix A. Sample Card format used with Ticto Provisioned cards or stickers

In order to be able to read out the Ticto provisioned Mifare DESfire cards, a new card

format needs to be added in the C•CURE 9000 Administration Station.

A. Add New Card Format

Card Formats and Keys -> Card Format -> New

Figure 12 Sample Card Format - General Tab

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Format Fields Tab

Figure 13 Sample Card Format- Format FIeld tab

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B. Add format to readers

Hardware -> … -> Reader

Figure 14 Sample Card Format - Add format to Reader(s)

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C. Adding Ticto Credentials to Software C•CURE 9000

Once the new card format is created and assigned to the reader(s), credentials can be

entered into C•CURE 9000.

• Card Number: Card number as read out by C•CURE 9000 • CardInt1: Should contain full CSN in integer format

Figure 15 Sample Card Format - add Card Number and Cartint1

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Appendix B. Figures and Tables

Figure 1 C•CURE 9000 Checklist .................................................................................... 4

Figure 2 C•CURE 9000 Integration Parameters .............................................................. 5

Figure 3 Configure CCure Driver .................................................................................... 6

Figure 4 Ticto System Status .......................................................................................... 6

Figure 5 Ticto Gateway installed .................................................................................... 8

Figure 6 C•CURE 9000 Sample iStar Area Configuration ................................................. 9

Figure 7 Reception Desk with Gateway ........................................................................ 10

Figure 8 C•CURE 9000 Sample Visit Site ....................................................................... 10

Figure 9 Configured Ticto Zone which includes an iStar Area ........................................ 11

Figure 10 C•CURE 9000 credential with Cardint1 ......................................................... 12

Figure 11 C•CURE 9000 Ticto App credential configuration .......................................... 13

Figure 12 Sample Card Format - General Tab ............................................................... 14

Figure 13 Sample Card Format- Format FIeld tab ......................................................... 15

Figure 14 Sample Card Format - Add format to Reader(s)............................................. 16

Figure 15 Sample Card Format - add Card Number and Cartint1 ................................... 17