TIFFANY B. ROBINSON2743 S. Rutherford Blvd. #201 | Murfreesboro, TN 37130 | diampearl14@gmail.com | (901) 608-7701

SKILLS & ABILITIES Proficient in Microsoft Excel, Word, and PowerPoint

Business and Personnel Management

Customer Service

Effective Verbal and Written Communication Skills

EXPERIENCE HUMAN RESOURCE MANAGER, KROGERNASHVILLE, TNMARCH 2015 - MARCH 2016

Recruit qualified candidates and ensure adequate staffing

Provide support in training and development of staff

Serve as liaison between associates, managers and division HR in the administration and compliance of HR competencies in areas such as associate engagement, labor relations, learning and development, recruitment, talent management, benefits and compensation administration

Provide guidance in the development and placement of key in-store personnel

Provide management oversight of human resource operational metrics

Secure and maintain all employee records in accordance to company policies and governmental regulations

Maintain confidentiality, conduct job interviews, including exit interviews, oversee new hires, associates’ on boarding activities, including conducting new hire orientation

Advise supervisor of significant events affecting store associates, champion in store communications such as newsletters, updates, etc.

Implement and/or support associates rewards and recognition programs, ensure compliance with company uniform policies and programs, ensure completion of performance reviews for departments heads and new hire associates.

ADMINISTRATIVE PROFESSIONAL, OFFICE TEAM / A ROBERT HALF COMPANY, NASHVILLE, TNMAY 2014-MARCH 2015

Office Team is the world’s leading staffing service specializing in placing highly skilled administrative, customer service and office professionals into temporary and temp-to-hire jobs

PLACEMENTS:

Meharry Medical College, January-February 2015

Wholesale Inc., February-March 2015

Music City Processing, March-April 2015

Business Suites, April –May 2015

SKILLS ACQUIRED

Administrative duties, data entry, reception, scheduling, customer service, budget monitoring, forecasts of sales department, travel booking, system and file compilation,

hospitality and events planning

I was upbeat, creative and friendly with a positive attitude

· Well-spoken and had the ability to communicate accurately and clearly both orally and in writing

· Possess superior organizational skills and accuracy

· Computer savvy and a fast typist

· Able to multitask and work in a face paced environment

· Excellent problem solving and people skills

· Maintained a professional, polished and put-together look.

· Flexible in scheduling, with access to phone and emails at all times.

· Capable of creating marketing & promotional materials to support a Team.

· Knowledge of Microsoft Office, Outlook & ability to learn new programs quickly.

Responsible for the general running of the office. Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. Confer with staff at a chosen event site to coordinate details. Inspect event facilities to ensure that they conform to customer requirements. Assisting with the coordination of events - including paperwork for contracts, contacting vendors, documentation of conversations and deals with associated parties. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, sign age, displays, special needs requirements, printing and event security. General administrative duties including ordering supplies, answering phones and meet and greet incoming staff.

CUSTOMER SERVICE REPRESENTATIVE, CVS CAREMARK CALL CENTERJULY 2013-MAY 2014

Customer Service Representative serving as an important first-line of contact with customers, setting the tone for how the company and services are experienced. Responsible for providing participants with the right information at the right time. Knowledgeable of Medicare Part D processing/information, customer service, patient care, insurance verifications, and administrative tasks. As part of the Call Center team able to resolve external customer issues within department service line agreements.

PHARMACY TECHNICIAN, WALGREENSJULY 2012-MAY 2013

Applied licensed pharmacy technician, dispensed medications with pharmacist authentication, administrative, sales, insurance verifications, Medicare Part D processing/information, customer service, and patient care.

TEAM MEMBER, MCDONALD’S CORPORATIONJULY 2010-JUNE 2012

Team Member responsible for sanitary food preparation, excellent customer service and minor equipment repair. Promoted to Shift Manager within 6 months, increased responsibilities, managed staff, monetary deposits, and other duties.

EDUCATION TENNESSEE STATE UNIVERSITY, MAY 2015BACHELORS OF SCIENCE

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GPA 2.8

PUBLICATIONS Published Meeting Abstracts September 2013, Beni, Y., Robinson T.,

Triphenylmethanol derivatives as indicators for the acid-base volumetric titrations, 246th ACS National Meeting & Exposition, Indianapolis, Indiana, September 8-12, 2013, Abstract # 135. Conducted titration studies utilizing sodium hydroxide and a hydrochloric acid for chemical reactions and color conclusions.

LEADERSHIP Chemistry Club

Pre –Alumni Council

Girl Scouts

REFERENCES TIFFANY WILSON, EDUCATOR JANICE GRAY, STATE FARM AGENTSHELBY COUNTY SCHOOLS STATE FARM

901.830.0465 901.827.3245

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