D e l i v e r i n g F l e x i b l e S o l u t i o n s

Message from the PresidentThe last fiscal year has been difficult for the global economy. In our industry

this has been reflected by customers reducing momentarily their investments.However, thanks to the Tokheim strategy of providing three product line solu-

tions (Dispensers, Systems and Services) across a wide range of customers,Tokheim has once again continued its growth, with sales increasing from M€476

to M€505 compared to the previous fiscal year. Our profitability has followedthe same positive trend.

During this period, nevertheless, Tokheim has witnessed a significant slow down of investment in the Eastern European marketsand India.On a more positive note, however, global sales of dispensers have been good, thanks to our position of primary supplier inEurope for Total, ExxonMobil and OMV and also due to strong sales to Africa and China.Early 2009 Tokheim has been once again selected and awarded by Total the "main supplier" position for Dispensers in Europeand Africa.Although there have not been any major Automation systems project roll-outs in Europe this year, we have continued with thenecessary developments for and to penetrate new markets within Europe, Africa and Asia for our Tokheim Automation Systems.Growth in Service has continued across our existing business units with particular success secured by the award of the maintenance contract for a significant number of service stations from ExxonMobil in Italy and the award of a substantial VapourRecovery retrofit project with Shell in the UK.Tokheim's consistent high quality and superior technology are the key factors relating to this continued success :

The down time of our dispensers is the lowest in the market,The technology of our patented Outdoor Payment touch screen Terminal, the Crypto VGA is well ahead of competition (Fully PCI-POS, EMV and Common Criteria certified),Our Service organisation has implemented the use of PDA terminals seamlessly and efficiently, contributing to continuedworld class quality service. Tokheim currently have 31.500 service stations under direct maintenance contracts.

With regards to our expansion plans for Asia, the high price of oil and the weakness of the US dollar have, unfortunately,over the last year contributed to slowing this down. Tokheim, over a difficult period with the world financial crisis, have with strong management and continued alignmentwith our business principles and the demands of our customers also been able and positioned by our shareholders tomake several acquisitions this year :- Goehler, a major service provider company in Germany,- Forecourt Systems, number one equipment and service provider to the Service Station market in Ireland,- 3 Electrical Services companies in Austria, France and The Netherlands and a Back-office software company in the U.K.

Our primary goals for the next 6 months remain aligned with our global strategy :Continue with our organic growth as well as securing opportunities for external growth in Europe and Asia,

Further develop the advantages and potential of the Tokheim Joint Venture’s in China and India to reducethe overall cost of dispensers and to expand market share worldwide,

Remain dedicated to our lean and efficient approach, to deliver better quality and value to our custo-mers.

Many thanks once again to all our customers, partners and employees for their supporting attitude.

Patrick BerthonPresident and CEO

Latest BusinessNews

• Tokheim nominated as one of the Dispenser Suppliers to BP in Europe

For more information, click 'Latest News' on www.tokheim.com

CUSTOMER NEWSLETTER

SUMMER 2009

Sales (M€)2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

361 419 459 476 505

In this issuePage 1• Message from the President Page 2• Crypto VGA: FIRST in the world PCI UPT approved• EURO VI Legislation – Quantium AdBlue Combo• Elaflex ZVA-2 NozzlePage 3• E10 bioethanol• European Legislation for Stage II Vapour Recovery systems accepted• Quantium 500T dispensers installed with the new TQC-VGA Page 4• Tokheim Launches Integritas, a new range of Environmentaland Tank-Gauging Products

Page 5• Working with Tokheim: The highest volume throughput service station in Europe

Page 6• OASE from Tokheim continues to successfully expand• The Tokheim Fuel POS Installations continue to develop internationally

• Tokheim, partner of the Le Mans 24 hours Race

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D e l i v e r i n g F l e x i b l e S o l u t i o n s

The Tokheim Crypto VGA with its all-in-one secure touch screen –combining customer convenience and security – confirmed its enhanced

security functionality by obtaining the first PCI UPT certificate to be awarded in the world.

The PCI UPT requirements are PCI PED 2.0 based and include specific requirements for Unattended Payment as they are applied to Fuel Dispensing.

It is important to recognise that other competitive solutions currently being marketed may have obtained limited approvals. Most will only comply with the

PCI EPP requirements, which specifically covers the PIN pad security only. The CryptoVGA has obtained full PCI UPT approval which validates and approves the complete terminal

configuration including for the PIN pad, Card reader, Customer display, etc.The Crypto VGA was launched by Tokheim approximately two years ago and is now deployed throughout the world.

The Tokheim expertise in security, innovation and product development with respect to the needs of the market has delivereda product to the market which maintains the Tokheim position as best-in-class, not only in customer convenience but moreespecially on the security aspects which continue to play a more and more important part in the retail petroleum business.

The process and procedures passed by the Crypto VGA within the PCI UPT evaluation programme, we at Tokheim feel furtherestablishes and confirms its unique status in the Unattended Payment world.

Crypto VGA: FIRST in the world PCI UPT approved

The infrastructure for AdBlue in Europe continues to expand. Each month25.000 new SCR (Selective Catalytic Reduction) trucks enter the Europeannetwork. In total there are now more than 500.000 SCR trucks in operation.To respond to the increased demand, there are now more than 2.000 servicestations offering AdBlue. With the new Euro VI legislation set to take effect inEurope from January 1st 2013, truck and bus manufacturers are combiningvarious technologies to meet emission targets. The SCR technology will continue to be used, confirming that AdBlue is here to stay. Additional growth is now expected forlight duty trucks and possibly even passenger cars.Tokheim was the first supplier to launch the full range of dispensers complying with ISO 22241 and to date has installedover 2.000 dispensers and containers. In addition to the Quantium 100 and 500-series stand-alone dispensers and container module, Tokheim have recently launched the Quantium 500 series AdBlue Combo unit. As AdBlue is mainly sold in combinationwith Diesel, this dispenser offers a convenient and efficient filling operation via one dedicated customer interface.

After extensive field validation by Tokheim of the ZVA-2 nozzle from Elaflex, Tokheim are now in a position to supply the Quantium range of dispensers with this option if required and specified by our Customers. Elaflexconfirm that the new nozzle will deliver the following improvements:

• Reduced operating force by 30%, enabling the end user with easier control and dispensing “to the cent”;

• Weight reduction of 10%;

• Less environmental contamination, due to a standard drip catcher, faster draining after operation, optimised geometry of the outlet channels and a diesel drip stop valve at the tip of the spout;

• A specific nozzle for higher flow rates, to optimise flow and avoiding a too high pressure loss;

• Expected longer life-time, due to reduced internal spring forces and standardisation of all spoutswith the stainless steel tip;

• Complete integration of vapour valves into the body.

Elaflex ZVA-2 Nozzle

Stand-alone Crypto VGA pole

EURO VI Legislation Quantium AdBlue Combo

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The volatile petrol vapours that are emitted during the re-fuelling of cars at service stations will have tobe captured according to an agreement reached with the European Council.

The European Parliament confirmed on May 5, 2009 an agreement which demands that Stage II petrolvapour recovery technologies will become compulsory at new or renovated service stations with largethroughput volumes as of January 1, 2012. Almost all service stations (small ones will be exempted)will be obliged to install these new technologies by 2018. An exception will be introduced for servicestations used exclusively in association with the construction and delivery of new motor vehicles.

The well accepted and widely approved Tokheim Vapor Recovery solutions, ECVR-OL (Open Loop) andECVR-SCS (Self Calibrating System), fulfill all the demands and requirements as described in the newEuropean agreement. These solutions make use of well proven and established state of the art compo-nents and control systems that have delivered quality, robustness and reliability to the markets and cus-tomers supplied by Tokheim over many years.

For more information on Tokheim Vapour Recovery systems and all other Tokheim products go towww.tokheim.com or contact your local sales office.

European Legislation for Stage II Vapour Recovery systems accepted

In February of this year Tokheim delivered the first Quantium dispensers with the new TQC-VGA operatingplatform. These were installed on a high volume high end motorway service station in Spain. The primaryfocus is the ability to provide seamless operating service and data information exchange at the pump withthe end user. From the first day of commissioning the customers feedback has been extremely positive,in particular the ‘one screen’ functionality aspect that allows the transaction information to be demonstratedclearly and concisely to the end user at the same time as product advertising.

Tokheim first launched the TQC-VGA concept to the market during Automechanika 2008, highlighting thekey benefits and added value to the customer of the VGA screen during the vehicle refuelling operation.Since the marketing launch at the Automechanika, Tokheim have received many requests for trial and in-stallation. These first units are now successfully installed and operational in Spain after focused engagementand agreement with the client on the optimal screen lay-out and information content required. This is de-livering best value for the end user and the client when utilising the new platform.

We are currently releasing this new platform to other selected markets throughout Europe and working inparallel with our clients to optimise and customise the platform in line with their and their existing andtargeted customers needs and expectations.

For more information on Tokheim TQC-VGA solutions and all other Tokheim products go towww.tokheim.com or contact your local sales office.

Quantium 500T dispensers installed with the new TQC-VGA

E10 bioethanolSeveral markets in Europe have recently commenced with the introduction of E10 bio-ethanol. This is when a total of 10% ofbio-ethanol is mixed into regular unleaded fuel. As a leading manufacturer of high quality and reliable fuel dispensers, theTokheim Quantium range of dispensers are well prepared for this new fuel. This has been confirmed by extensive compatibilitytests and by working to the French specification : “SP95-E10”. Please contact your local Tokheim representative for dispenserspecific recommendations and support before changing to fuel mixtures that include this or a higher percentage of Ethanol.

Quantium 500T with TQC-VGA installed in a service station in Madrid

Standard Tokheim lay-out for Media and non-Media application

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D e l i v e r i n g F l e x i b l e S o l u t i o n s

Ever since John J. Tokheim produced his pioneering dispenserin 1898, the Tokheim reputation for innovation and reliabilityhas been acknowledged throughout the world.

This summer, Tokheim continues with this culture of innovationand is pleased to announce the launch of Integritas, a comp-rehensive range of environmental and tank-gauging products.

The Integritas range offers a variety of systems – from entry-level probes right through to high level head-office wet stockmanagement packages. The Integritas suite of products is de-

signed to provide choice and added flexibility to customers throughout Europe. The probes,gauges, consoles and software are available as stand-alone systems or can interface with existing Tokheim solutions

to provide further enhancement. For example, the entry-level probes interface directly with the Tokheim Fuel POS to provide acost-effective yet extremely flexible solution. The Integritas consoles provide a variety of systems and functionality for indepen-dents, hypermarkets and oil companies alike.

Brendan Kavanagh, New Business Development Manager with Tokheim explains, “The Tokheim Integritas environmental systemsensure peace of mind in today’s challenging business environment. Our complete solution ensures businesses are compliantwith local and EU legislation. Compliance reports can be run at the touch of a button, and the environmental information isretained for up to three years – this helps reduce the risk of fines or site shut-downs for our customers.”

“Our Integritas wet stock solutions allow clients to manage fuel throughout their network, track inventory & delivery information,and ultimately increase their profits. By choosing Tokheim, our customers understand that they will have the backing and supportof Europe’s leading fuel management service provider. Tokheim currently employ more than 2,500 service and technical engineersacross Europe.”

The Integritas tank gauges range in cost and functionality. Low cost, highly accurate tank gauges allow independents to managetheir fuel effectively; while feature-rich gauges allow oil companies to monitor up to 72 tanks with a host of environmentaland wet stock management features. Integritas software saves time and money - reports are available at the touch of abutton; reducing paperwork, working hours and wages.

Integritas helps increase control over site inventory and deliveries. Up to the minute information lets petrol station managersknow exactly how much fuel is required or is remaining in their tanks. This prevents truck haul backs and site run outs. Thegauge gives the accurate information required to order the correct amount of fuel and the confidence to know how muchfuel is received at each delivery.

The Tokheim Integritas range will be available from August 2009. To find out more please contact your local Tokheimsales team or visit www.tokheim.com.

Tokheim Launches Integritas,a new range of Environmental

and Tank-Gauging Products

How Will Integritas help my business?

• Helps you comply with EU Health & Safety and Environmental legislation

• Increases control over site inventory and deliveries - know exactly how much fuel youreceive at each delivery.

• Prevents truck haul backs and site run outs

• Saves you time and money - reports are available at the touch of a button; reducingpaperwork, working hours and wages.

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Berchem is probably one of the highest volume throughput stations in the world and is situatedon the A3/E25 in Luxembourg. The key advantage of this location in Europe is that all traffic

coming from France heading towards Belgium, the Netherlands, Germany and the North-Eastof Europe may stop to fuel and shop at this location. Today, Berchem consists of three main sections

where Tokheim play a key role in the processing of the fuel and shop transactions. The truck section allows the possibility to fill up to 24 large trucks at the same time,the private cars section provides 27 filling positions and the separate shop building has 5 cash registers.

Due to the needs of the client and because of the very high volume throughput on this station,the client invested in a 24 hours Tokheim service contract for all the equipment installedwith very specific and fast intervention times. This high service level becomes even moreobvious during a holiday period when the traffic on site reaches its peak level. When thecomplete station is saturated, a break down of 1 or more fuelling lanes in this period will immediately escalate into a traffic jam that could cause a safety issue at the highway exitclosest to the site. Therefore, the reliability of the Tokheim systems, payment and dispensingequipment is of the highest importance.Even the possibility of accident damage is covered in this relationship by a specific programme

to have very short-term replacement on site. This is particularly important for the truck sectionwhich is monitored on a daily basis for damaged parts which could impact the throughput.Throughput is money at all times but with the volume throughput at this site even a minorincident could create major difficulties.The success of the station at Berchem is proof of what can be achieved with a positive co-operation and proactive relationship between Tokheim and the client. We at Tokheim feelthis is a real example which confirms and further establishes the overall quality of our offerand our commitment and dedication to all aspects of the retail petroleum business.

Working with Tokheim: The highest volume throughput

service station in Europe

Since the 80s, Tokheim has been a key partner for the client at Berchem. At the beginningof the 90s, Tokheim had already started to automate the complete site with electronic cardpayment through the Micro-Max system.At the beginning of this century, together with the introduction of the Euro, Tokheim Belgiuminstalled the Fuel POS configuration in Berchem for the existing shop and private cars sections.Every section has its own redundancy but all EPOS terminals are connected to the sameBack Office for all the management applications. The shop has 5 multi Fuel POS terminalsand also for the private cars part, the client constructed 5 cash desks with Fuel POS.When it became obvious that the transport business was looking for dedicated and fast lanefuelling opportunities for their trucks, the client constructed an 18 lane High Speed Dieselsection in 2003. Tokheim installed 18 Quantium 500T Master - Slave combinations whichwere equipped to provide a flow rate of between 140 and 150 l/min to allow the optimaland efficient throughput of traffic. In addition, the Master units were provided with dispenser

integrated terminals (DITs) for pay@pump functionality. Further, in 2003, a connection wasmade to the Tokheim OASE platform to allow the acceptance and processing of several fuelcards.Other milestones have been the installation of new touch screens in 2004, the extension ofthe truck section with 6 additional lanes and the switch to IFSF pump controllers in 2005.At the beginning of 2006, the client also introduced AdBlue in to the market with the installation of 24 Quantium 500T AdBlue dispensers. In the more recent past (2006-2008) the client replaced the existing BIM-2010 DIT terminalswith the Tokheim Crypto VGA payment solution to allow EMV transactions at the truck sectionto be handled. In addition, a part of the private cars section was also equipped with 15 Crypto VGA Dispenser Integrated Terminals to create 15 fast fuelling lanes with outdoorcard payment.

History

Services

Shop: 5 multi Fuel POS terminalsPrivate cars: 5 multi Fuel POS for cash and indoor card payment with Crypto VGA terminals for 15 fast lane positionsTrucks: 4 multi Fuel POS for 24 truck filling positions with Quantium VHS Diesel and AdBlue dispensers and Crypto VGA DITs

Facts and figures today:

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Lebanon TunisiaChina

Several years ago Tokheim identified a need to deliver their own secure OASE for fleet, bank andcredit cards. What was originally launched to handle the fleet cards of several oil companies has expanded

to become one of the most advanced and mature authorisation host solutions available within the fuelretail business.

In addition, OASE is also currently utilised by several oil companies and card acquirers as their end hostsolution and is linked to more than 45+ banks and / or card hosts based on H2H ISO 8583 or APACS.

At this time 6061 retail petroleum stations are linked to OASE and it currently handles more than 8.500.000transactions per month.

The number of hosts and stations linked to OASE continues to expand day by day and over the last two monthswe have opened new links with BP, AS24, PBS, Telekurs, Barclays and B+S.

OASE (On Line Authorisation Environment)from Tokheim continues to successfully expand

During 2009, Tokheim have installed their global system of choice, the Fuel POS, in the following ‘new’ marketsidentified by Tokheim as providing real opportunity for growth within the systems segment of our business: China,Lebanon, Tunisia, Senegal, Morocco and Nigeria.

In these markets we have experienced that many National and International Oil Companies recognise the true benefit ofembracing a well proven and well established systems solution that enables them to manage and control their fuel andshop sales business.Tokheim with the integrated fuel controller and level gauge controller working in parallel with our highly scalable softwareapplication feel that this has been key to providing and installing the product requested by these Customers to meet thedemands of the markets that they operate in.

The Tokheim Fuel POS Installations continue to develop internationally

Since 1955, our Sales & Service Division in France (Tokheim Services France) has been the fuel partner for theLe Mans 24 hours Race.This year again, a dedicated team was available during the whole race to ensure the refuelling of all the racingcars. Their task consisted mainly in managing the fuelling stands for the cars, with a careful monitoring of thefuel orders and tanks.

This year, Peugeot maintained a very high pace and beat the Le Mans masters for the past ten years, Audi.

July

2009

- Mark

eting

Comm

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D e l i v e r i n g F l e x i b l e S o l u t i o n s

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Contact details

• Corporate Headquarters EuropeTokheim Group SASParis Nord 2 B.P. 670405, rue des Chardonnerets95912 Roissy C.D.G. Cedex - FrancePhone: +33 (0)1 49 90 77 00 Fax: +33 (0)1 49 90 77 77

For any further information and detailed contacts for eachcountry, please visit our website

at www.tokheim.com or e-mail us at info@tokheim-international.com

Tokheim News is published by Tokheim Marketing Department

Editor: Iffet YaziciArticles: Patrick Berthon, Bill Arundel, Kurt Dillen,

Jeroen van Pelt, Paul Sloekers, David MacHale, Koen van den Bosh

Tokheim, partner of the Le Mans 24 hours Race